--- title: "Chargerback Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Chargerback Software - reviews, pricing plans, popular comparisons to other Lost and Found products and more." source_url: "https://www.capterra.com/p/173213/Chargerback/" page_type: "product" language: "en" --- # Chargerback Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on September 24, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) Chargerback ## What is Chargerback? Chargerback is the ONLY patent protected cloud-based lost and found software available, and our illustrious partner-base includes more Fortune 100 and 500 companies than all other service providers can claim collectively. Our business centers around a standard of care our partners appreciate and have come to expect and will attest our hands-on and personalized approach is a breath of fresh air when it comes to working with software companies. ## What is Chargerback used for? [Lost and Found](https://www.capterra.com/lost-and-found-software/) Top alternative Featured Overall rating Based on 3 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Contact vendor for pricing Free trial not available Includes Free Version Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Chargerback?[Manage this product listing](https://www.g2.com/products/chargerback/claim_requests/new?auto=true) ## Chargerback Overview Updated September 2026 AI summary Chargerback enables organizations of any size to manage lost and found operations by centralizing claims, inventory, and unclaimed items tracking. With features such as cross-database search, match and merge, document management, and optional image recognition, it supports detailed recordkeeping and item identification. Chargerback is delivered via web, mobile, and cloud platforms for flexible deployment. ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Chargerback 4.7 (3) VS. [4.7 (23)](https://www.capterra.com/p/177237/iLost-for-Business/reviews/) Starting Price Contact vendor Starting Price Contact vendor Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.7 (3) Ease Of Use 4.7 (23) Value For Money 4.5 (2) Value For Money 4.5 (17) Customer Service 5.0 (2) Customer Service 4.9 (22) ## Chargerback alternatives [5.0 (2)](https://www.capterra.com/p/173210/Lost-and-Found-Manager/#reviews) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars Highest Rated [Deliverback](https://www.capterra.com/p/10017735/Deliverback/) [5.0 (10)](https://www.capterra.com/p/10017735/Deliverback/#reviews) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/10017735/Deliverback/) [FindMyLost](https://www.capterra.com/p/190311/FindMyLost/) [4.7 (6)](https://www.capterra.com/p/190311/FindMyLost/#reviews) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/190311/FindMyLost/) [Traista - Lost and Found](https://www.capterra.com/p/10041717/Traista/) [5.0 (1)](https://www.capterra.com/p/10041717/Traista/#reviews) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/10041717/Traista/) ## FAQs about Chargerback Overview ### What company size and specific industries is Chargerback built for? Chargerback is designed for businesses in hospitality, travel, and venue operations, including hotels, resorts, airlines, airports, ski resorts, amusement parks, stadiums, event centers, and public transportation providers. It fits organizations of many sizes that need an end-to-end lost and found solution. Features and Usability ### What are the key features of Chargerback? Chargerback offers claims management, unclaimed items management, and inventory management for tracking lost property records. Core capabilities also include cross-database search, match and merge, categorization/grouping, and image recognition for identifying items. Access controls/permissions, document management, photos/images, shipping management, historical reporting, and reporting support item handling and recordkeeping. Getting Started and Support ### What training and onboarding options does Chargerback offer? Chargerback provides in person training, live online sessions, webinars, and documentation to help teams get started. In person training supports direct instruction, live online sessions and webinars allow guided remote learning, and documentation offers written reference material for self-paced review and setup support. Getting Started and Support ### What customer support options does Chargerback offer? Chargerback provides 24/7 live rep support and chat. These channels give users direct help for setup and day-to-day issues. No reviewer feedback is available here, so support experience details such as response speed, clarity, or helpfulness cannot be assessed from the supplied data. ## Features Access Controls/Permissions Define levels of authorization for access to specific files or systems Categorization/Grouping Organize and group data or items based on various criteria Claims Management Process of submitting and following up on claims with insurance companies Cross-Database Search allows users to search and retrieve information from multiple databases simultaneously without switching them Document Management Store, manage, and track all electronic documents in a centralized location Historical Reporting Information, data and reports that are being tracked over time Chargerback 13 features ### All Features - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Categorization/Grouping: Organize and group data or items based on various criteria - Claims Management: Process of submitting and following up on claims with insurance companies - Cross-Database Search: allows users to search and retrieve information from multiple databases simultaneously without switching them - Document Management: Store, manage, and track all electronic documents in a centralized location - Historical Reporting: Information, data and reports that are being tracked over time - Image Recognition: Ability of software to identify an image among other data - Inventory Management: Track and manage inventory levels to maintain proper supply - Match & Merge: Looking at data from different sources and finding possible duplicates, or identical matches - Photos/Images: Photos/Images - Reporting: Empower brands with an intelligent reporting tool and dashborads to provide visibility into number of viewers, likes, number of asked questions, and chat entries, total number of clicks, CTR, and entire stream health - Shipping Management: Manage and track orders being shipped to customers - Unclaimed Items Management: Management of unclaimed items found or reported --- Features 4.3 (3) 4.3 Based on 3 reviews ## Pricing Value for money 4.5 (2) Value for money 4.5 (2) 4.5 Based on 2 reviews ## Support, customer service and training options Customer Service 5.0 (2) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 5.0 (2) 5.0 Based on 2 reviews ## User reviews Overall rating 4.7 Based on 3 reviews Filter by rating 5(2) 4(1) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent AN Anonymous User Guest Services Manager Hospitality ### "Impressive Tool Space for improvement " 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 December 5, 2020 As described above even with the current layout it is one of the best tools out there in the market. I would be using no matter what. Pros I Love the multiple options that you have to run reports and being able to export them on different formats. Cons It can get improved to become more user friendly. A small improvement on Graphics and interface can break it to the next level. Reasons for choosing Chargerback The multiple reporting option was the deal maker. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. JC Julian C. Assistant Guest Services Manager Entertainment ### "Very friendly and organized" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 0.0 0.0 Likelihood to Recommend 10/10 December 3, 2020 we use it every week in our job, we enter there different items to send them ashore to our main office, its easy, friendly and very organized, it helps in out job to make it easier and quicker. Pros The way that very easy to organize and look fort the information placed in it. Cons sometimes is very slow, but i think is due to the Ship conexion Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor December 7, 2020 Thank you for the kind words and the 5 out of 5 star review Julian. We are happy to know our software has been able to make lost and found easier for you. BA Bosko A. Customer service Hospitality ### "If you loose it, Chargerback will find it!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 13, 2020 Chargerback has made my job much easier, it has made many guests happy when they would finally locate and retrieve their precious items so thanks to Chargerback - you look like a hero! Pros Chargerback is a great online tool that allows lost & found items to be added to the database and later found by the owners, matched to their description and returned! It is easily accessible via the website and the interface is very straight forward. A lot of details and descriptions can be added for each of the lost items, making it much more easier to locate and identify the item(s). Cons There is actually not many things to not like about a software solution that allows you to sort out an inconvenience of your guests (if in hospitality business). The only thing that might be stated as a downside is that it is not an installation software, so there is no local database on your PC. Everything is online so you do need to rely on the good internet connection. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor November 17, 2020 Thank you so much for your kind words. We appreciate the 5 Star Review! ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.