--- title: "LateShipment.com Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about LateShipment.com Software - reviews, pricing plans, popular comparisons to other eCommerce products and more." source_url: "https://www.capterra.com/p/173230/LateShipment-com/" page_type: "product" language: "en" --- # LateShipment.com Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on August 3, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) LateShipment.com ## What is LateShipment.com? LateShipment.com is the world’s only cloud-based Post-purchase Success platform built for retail parcel shippers of all sizes to drive memorable delivery experiences, & reduce shipping costs by up to 20%. - Delivery Experience Management - Improve shipment visibility, grow revenue, & drive customer delight - Returns Experience Management - Optimize returns to retain revenue. - Automated Shipping Refunds - Save 20% of shipping costs through refunds for 50+ service failures & billing errors ## What is LateShipment.com used for? [Logistics](https://www.capterra.com/logistics-software/)[Shipping](https://www.capterra.com/shipping-software/)[eCommerce](https://www.capterra.com/ecommerce-software/) Top alternative Featured Overall rating Based on 2 user reviews Reviews sentiment Positive \- Neutral \- Negative \- ### Starting price Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for LateShipment.com?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.lateshipment.com&name=LateShipment.com) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### LateShipment.com 3.5 (2) VS. [4.7 (47)](https://www.capterra.com/p/152285/FreightPOP/reviews/) Starting Price Contact vendor Starting Price Contact vendor Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 5.0 (2) Ease Of Use 4.7 (155) Value For Money 0.0 (0) Value For Money 4.7 (147) Customer Service 0.0 (0) Customer Service 4.8 (149) ## LateShipment.com alternatives [4.2 (2,057)](https://www.capterra.com/p/135757/NetSuite/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 85% of reviewers rated it above 4 stars [ShippyPro](https://www.capterra.com/p/164065/ShippyPro/) [4.7 (155)](https://www.capterra.com/p/164065/ShippyPro/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars Highest Rated [Swap Commerce](https://www.capterra.com/p/10017972/Swap-Commerce/) [5.0 (14)](https://www.capterra.com/p/10017972/Swap-Commerce/#reviews) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [PayPal](https://www.capterra.com/p/207944/PayPal/) [4.6 (26,555)](https://www.capterra.com/p/207944/PayPal/reviews/) Starting price $0.29 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars ## FAQs about LateShipment.com Overview ### What company size and specific industries is LateShipment.com built for? LateShipment.com is designed for small businesses, SMBs, midmarket companies, and enterprise brands that need shipment tracking and post-purchase delivery support. It is a fit for organizations of different sizes across retail, ecommerce, and other brands that depend on shipping performance and customer delivery experience. Features and Usability ### What are the key features of LateShipment.com? LateShipment.com offers claims management and automated claim filing, plus carrier invoice auditing, refund management, and cost recovery. Its tracking and analytics features include shipment tracking, package tracking, delivery tracking, real-time reporting, and package analytics. It also includes EDI, API, alerts/notifications, role-based permissions, and self service portal options. Talk to an expert ### More questions? Ask our experts Integrations ### Which third-party tools and platforms does LateShipment.com integrate with? LateShipment.com supports over 30 integrations, including eCommerce and order tools such as BigCommerce, Magento Marketplace, PrestaShop, Linnworks, and OrderCup, plus CRM and marketing platforms like HubSpot CRM, Pipedrive, ActiveCampaign, Mailchimp, Klaviyo, and Omnisend. It also connects with support tools including Freshdesk, Gorgias, and Kayako. Getting Started and Support ### What training and onboarding options does LateShipment.com offer? LateShipment.com provides live online sessions, webinars, documentation, and videos to support team training. Live online sessions and webinars offer guided instruction, while documentation and videos give self-paced reference materials for reviewing features and setup steps as needed. Getting Started and Support ### What customer support options does LateShipment.com offer? LateShipment.com provides Email/Help Desk, 24/7 Live Rep, and Chat support. No reviewer feedback about support quality is available in the catalog data, so user experience details such as response speed, helpfulness, or common frustrations cannot be confirmed here. ## Features AI summary Based on 8,654 eCommerce reviews Capterra reviewers highlight these as the features eCommerce buyers care about most: - **Website Management** (**48%** of reviewers rated this feature as critical) - **Data Security** (**55%**) - **Order Management** (**47%**) LateShipment.com supports **Data Security** and **Order Management**, helping businesses protect customer information and keep fulfillment activity organized from purchase through delivery. However, it does not include **Website Management**. Instead, it offers other important capabilities that reviewers also value, such as **Inventory Management** (**45%**) and **Mobile Access** (**45%**), providing teams with better stock visibility and the flexibility to monitor operations on the go. 3PL Management Outsource and manage third party logistics Access Controls/Permissions Define levels of authorization for access to specific files or systems Activity Dashboard Dashboard to view the status of ongoing processes, identify current incidents and track past activities Activity Tracking Track and document all activities across devices, networks, and other systems Alerts/Notifications Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges API Application programming interface that allows for integration with other systems/databases LateShipment.com 69 features ### All Features - 3PL Management: Outsource and manage third party logistics - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Activity Tracking: Track and document all activities across devices, networks, and other systems - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Audit Management: Plan, schedule, and execute organization's accounts and assets to ensure compliance with policies and laws - Billing & Invoicing: Create, manage, and send invoices or bills to customers - Claims Management: Process of submitting and following up on claims with insurance companies - Cost Analysis: Analyze and calculate business costs - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Customer Accounts: Record customer information, purchase history, and other notes - Customer Database: A collection of customer information such as contact details, demographics, previous interactions, etc. - Customer Portal: A website or login for customers to access information - Customizable Branding: Add customized logos and colors to align with company branding - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Data Import/Export: Import and export data to and from software applications - Data Security: Protect sensitive data for digital privacy - Data Synchronization: Synchronizing data between two or more devices/systems and automatically updating changes to maintain consistency - Delivery Estimate: A note of the expected delivery date and time - Delivery Record: Notation showing the location and time stamp of shipment delivery - Delivery Tracking: Track item deliveries through dispatch notifications, status and location tracking, and ETA updates - Drag & Drop: Assemble applications and processes by dragging over and arranging pre-built components - eCommerce Management: Has a built-in eCommerce system or integrates with third-party systems to manage online sale of products - EDI: Transfer of data from one computer system to another - Email Marketing: Create and send email blasts/campaigns - Email Templates: Pre-made examples and templates for emails - Exceptions Management: Automated handling of non-compliant EDI transmissions. - Exchange Management: Enable the process of exchanging one item for another - For eCommerce: Intended to be used by online stores - Historical Reporting: Information, data and reports that are being tracked over time - Import/Export Management: Management of inbound and outbound shipments in the context of international trade - Inventory Management: Track and manage inventory levels to maintain proper supply - Label Printing: Process of printing custom labels through various methods. - Location Tracking: Identify the physical location of an individual, asset, device, etc. - Loyalty Program: Offer prizes, discounts, and other incentives for customers to earn reward points on purchases and redeem them for future purchases - Mobile Alerts: Notifications via mobile devices - Monitoring: Observe and track the demand, usage, progress or quality of a system, product, or user - Multi-Channel Management: Manage inventory, communication, marketing, orders & more across warehouses, stores and online channels - Multi-Channel Marketing: Coordinate marketing efforts across channels (email, landing pages, social media, etc.) - Multi-Location: Manage and support multiple locations - Multi-Store: Manage multiple teams and operations from a central location - Order Tracking: Track orders throughout the fulfillment process - Package Tracking: Track the parcel or consignment delivery status - Performance Management: Organize and manage the accomplishments and development of employees or performance of applications or systems - Predictive Analytics: Predict future data based on historical data sets - Real-Time Analytics: Analyze and gain insights into data in real-time - Real-Time Data: Receive data and information in real time - Real-Time Monitoring: Active monitoring of systems, applications, or networks - Real-Time Notifications: Notifications that are delivered to users as soon as an event occurs - Real-Time Reporting: Active reporting of data and metrics - Real-Time Updates: Receive system updates as soon as any changes are made - Refund Management: Oversee the process of issuing refunds - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Returns Management: Track and facilitate returns of products sold - Reviews Management: Track and monitor reviews of products or services - Role-Based Permissions: Set & manage permission levels based on user roles and restrict access to only authorized individuals - Route Optimization: Finding the most optimal routes for drivers based on various factors and constraints - Self Service Portal: Online portal through which end users can access the system, manage tasks, or obtain information - Shipment Tracking: The software will assign a tracking number associated to the order number to track the physical progress of the package in delivery. - Shipping Labels: Generate or print labels that contain shipping information for packages - Status Tracking: Track the status over time for a request, process, asset, or transaction - Strategic Planning: At a high level, visualize a preferred outcome, define goals and identify specific steps to achieve them - Supply Chain Management: Manage the planning and execution of supply chain activities - Templates: Sample files or documents that could be customized as needed or used as is - Third Party Management: The ability to manage shipping audits for third parties such as clients - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Traceability: Track and document the history, application, or location of an item or activity - Website Integration: Seamlessly integrates with 3rd party websites --- Get Advice We can help you find the software with the features you need. Features 3.0 (2) 3.0 Based on 2 reviews ## Pricing ### Starting price Free trial available ## Integrations [ Mailchimp](https://www.capterra.com/p/110228/MailChimp/)[ Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/)[ Shopify](https://www.capterra.com/p/83891/Shopify/)[ HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/)[ Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/)[ Freshdesk](https://www.capterra.com/p/124981/Freshdesk/)[ Pipedrive](https://www.capterra.com/p/132666/Pipedrive/)[ ActiveCampaign](https://www.capterra.com/p/79367/ActiveCampaign/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises ## User reviews Overall rating 3.5 Based on 2 reviews Filter by rating 5(1) 4(0) 3(0) 2(1) 1(0) Mentioned topic Sorted by most recent AN Anonymous User VP of Logistics Consumer Electronics ### "Lots of false alarms and misses truly lost packages" 2.0 Overall Rating 2.0 2.0 Ease of Use 5.0 5.0 Features 2.0 2.0 Customer Service 0.0 0.0 Likelihood to Recommend 4/10 April 20, 2021 I had to make sure my team wasn't reshipping packages that were "suspected lost" because they were indeed just running late. Lots of false alarms. Pros I'm using this as an app within Freshdesk, so my experience may differ from those who use it in a different environment. It gives a sense of security that you don't need to track every package daily. Cons Lateshipment seems to pick up a lot of packages as "suspected lost" but they're just late. They should be categorized as "late" not "suspected lost" if they have scans within the normal parameters, but are just running late. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AN Anonymous User Logistics Manager Consumer Goods ### "Don't have to worry about making a claim" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 0.0 0.0 Likelihood to Recommend 8/10 July 18, 2019 Pros Easy to check the status of intransit pacakges Cons USPS is not supported by this software for daily metrics Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.