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LateShipment.com is the world’s only cloud-based Post-purchase Success platform built for retail parcel shippers of all sizes to drive memorable delivery experiences, & reduce shipping costs by up to 20%. - Delivery Experience Management - Improve shipment visibility, grow revenue, & drive customer delight - Returns Experience Management - Optimize returns to retain revenue. - Automated Shipping Refunds - Save 20% of shipping costs through refunds for 50+ service failures & billing errors
Provider
LateShipment
Located In
United States
Foundation
2014
Open API
Yes
Deployment
Cloud, SaaS, Web-Based
Training
Live Online, Documentation, Webinars, Videos
Support
24/7 (Live rep), Chat, Email/Help Desk
Small businesses, SMBs, Midmarket, and Enterprise brands
Content Source: LateShipment.com
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LateShipment.com Reviews
"Don't have to worry about making a claim"
Pros: Easy to check the status of intransit pacakges
Cons: USPS is not supported by this software for daily metrics
"Lots of false alarms and misses truly lost packages"
Overall: I had to make sure my team wasn't reshipping packages that were "suspected lost" because they were indeed just running late. Lots of false alarms.
Pros: I'm using this as an app within Freshdesk, so my experience may differ from those who use it in a different environment. It gives a sense of security that you don't need to track every package daily.
Cons: Lateshipment seems to pick up a lot of packages as "suspected lost" but they're just late. They should be categorized as "late" not "suspected lost" if they have scans within the normal parameters, but are just running late.
