Progressive Automotive Systems

R.O. Writer

1 / 5 10 reviews

Who Uses This Software?

Solution for auto body shops of any size


Average Ratings

10 Reviews
  • 1 / 5
    Overall
  • 2 / 5
    Ease of Use
  • 1 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Deployment
    Cloud, SaaS, Web
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Webinars
    Live Online
    In Person
  • Support
    24/7 (Live Rep)

Vendor Details

  • Progressive Automotive Systems
  • www.rowriter.com
  • United States

About R.O. Writer

Comprehensive solution for automating all aspects, from marketing to finance and even printing of oil change stickers, of an auto shop.


R.O. Writer Features

  • Accounting Management
  • Billing & Invoicing
  • Customer Database
  • Inventory Control
  • Labor Rates
  • Maintenance Scheduling
  • Parts Management
  • Payroll Management
  • Quotes / Estimates
  • Scheduling
  • Service History
  • Vehicle Tracking
  • VIN Decoder
  • Work Order Management
  • Billing & Invoicing
  • Capacity Management
  • Job Costing
  • Job Tracking
  • Order Management
  • Purchasing
  • Quality Control
  • Quotes / Estimates
  • Scheduling
  • Shipping Management
  • Traceability
  • Work Order Management

R.O. Writer Reviews Recently Reviewed!


Crashes and support is awful

Apr 02, 2018
1/5
Overall
2 / 5
Ease of Use
2 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Comments: I would not recommend this software to anyone. Any new system needs to be cloudbased. It will cause your Service adviser to quit.

Pros: Smart E Cat was nice to use when it worked. I like the parts return system. You need to run AutoApps with it to run efficiently.

Cons: Tech support was not good. Software would crash DAILY. Loses information constantly. Slow to update or improve any features. Expensive.

Review on R.O. writer

Mar 28, 2018
1/5
Overall
3 / 5
Ease of Use
2 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Pros: Not many, reports no very detailed, very limited. Smarter at works sometimes. Updates are scarey. Support is terrible

Worst investment I made in my company it 25 years

Feb 28, 2018
1/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality

Comments: Not likely to recommend this product as it is very inefficient and seems to be not working most of the time with no tech support as I was promised ,

Cons: Tech support is the very worst, never call you back and the system is down for days and they expect you to pay a fee each month even after you pay minimum amount for the system as it is down and very rude if you try to get a commitment for efficiency , They say windows is the problem but that doesn't solve the info you lose while the program is not working, My workers just refuse to use it anymore, Very unreliable business !

Vendor Response

by Progressive Automotive Systems on March 01, 2018

We are sorry you have had that experience with RO Writer. AMS is no longer a reseller for RO Writer and now support Protractor, a cloud-based system.

R.O. Writer

Feb 27, 2018
1/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Comments: I would never recommend this to anyone. If you are looking for a system that does it all, do not waste your hard earned money on this system.

Cons: Everything about this system is a con. It cost way to much to begin with. Nothing flows or is easy to use in this system. The inventory is a useless feature, along with everything else.

Vendor Response

by Progressive Automotive Systems on March 01, 2018

We are sorry you have had that experience with RO Writer. AMS is no longer a reseller for RO Writer and now support Protractor, a cloud-based system.

Downhill spiral

Feb 10, 2018
1/5
Overall
5 / 5
Ease of Use
2 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Comments: Been using software since 1999, this company keeps going down hill with support n service. Once was the best. I¿ve got over 30k invested so I¿m held hostage. What¿s good is I¿m seeing some well thought options from competitors. Support people are good, their just not supported by corporate

Pros: Old platform that really simple. It turns on every time we turn it on I guess that¿s a Pro. Needs work

Cons: No good improvement. Took years change database. Glacial tech-support week support to call back...

Vendor Response

by Progressive Automotive Systems on March 01, 2018

We are sorry you have had that experience with RO Writer. AMS is no longer a reseller for RO Writer and now support Protractor, a cloud-based system.

Horrible Software

Jan 18, 2018
1/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Comments: I would NOT recommend this software. We will not be renewing when our contract ends!!

Pros: There is absolutely nothing good about this software. It is a total waste of dollars spent. Unfortunately I can't come up with a single pro.

Cons: Customer support is not friendly to work with, the software is always glitching out on us, you can't track invoices/emails sent

Vendor Response

by Progressive Automotive Systems on March 01, 2018

We are sorry you have had that experience with RO Writer. AMS is no longer a reseller for RO Writer and now support Protractor, a cloud-based system.

Long time user, early adopter - I'm out.

Jan 09, 2018
2/5
Overall
2 / 5
Ease of Use
3 / 5
Features & Functionality
1 / 5
Customer Support
2 / 5
Value for Money

Comments: When we first bought in RO Writer in 2009 was among the best available. Had many features other software didn't address. At first the company was actively interested in feedback and improvements. As time and versions went by no changes or improvements were made. As updates rolled out, critical faults were repaired, but we noticed a slow loss of screen handling ability. With version 2.0, we lost significant mouse functionality in critical screens, and many useful features regarding inventory handling were eliminated. Version 2.0 is a significant downgrade. This is not an isolated incident as a scan of reviews and forums will support our experiences.

Pros: Integrates with 3rd party software. Basic point of sale functionality. With a paid Pro support subscription response is fairly quick, Tier 1 personel are fairly knowledgeable.

Cons: Screen handling, Window sizing, and placement, Field Navigation. Inventory control process. Loss of automated backup processes. Tier 2/3, and programming support ineffective when they respond. Improvements promised but never delivered. Follow-up non-existant.

Vendor Response

by Progressive Automotive Systems on March 01, 2018

We are sorry you have had that experience with RO Writer. AMS is no longer a reseller for RO Writer and now support Protractor, a cloud-based system.

ABSOLUTE JUNK, BURNING MONEY IS MORE PRODUCTIVE

Jul 11, 2017
1/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Comments: AVOID AT ALL COSTS

Pros: THE NUMBER ONE PRO OF THIS PROGRAM IS THAT IT VERY CONSISTENTLY DOES NOT WORK, AND YOU CAN GUARANTEE THAT IT WILL RANDOMLY LOSE CUSTOMER INFORMATION, APPOINTMENTS, AND CRASH. THE ABSOLUTE LACK COMPETENCY TO CREATE THIS PROGRAM WILL BLOW YOUR MIND. IT WILL COST YOU SALES, EMPLOYEES, LOST TIME AND VARIOUS OTHER EXPENSIVE UNNEEDED PROBLEMS WITH YOUR BUSINESS

Cons: THE ENTIRE PROGRAM! THE PROGRAM NOT ONLY NEVER WORKS, BUT IT ALSO CAUSES OTHER CORRUPTION ISSUES ON ANY COMPUTER THAT HAS THE SOFTWARE INSTALLED

OWNER

Jul 07, 2017
1/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Comments: I would not recommend this product to anyone.

Pros: The smart E-Cat function when it works. The customer support is so poor that I can not say anything else positive about this software.

Cons: The customer support is awful. The tier one technicians can rarely help you and tier two is slow to respond if at all. I have frequent file corruptions.

BAD TECH SUPPORT

May 05, 2017
2/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
1 / 5
Customer Support
3 / 5
Value for Money

Pros: Good, but uninspired program. Decently easy to learn. Does everything we need it to. Better than paper system we had previously.

Cons: Tech support. There are other issues, but the tech support is very bad. Don't get me wrong. The tech support isn't so completely horrible that you will be forced to switch to a different program. It's just good enough that you will probably stay using their program because you don't want to go through with retraining your technofeeb employees on a new system. Let me elaborate on how bad they are: No online knowledgebase. No user forum No email blasts on known issues occurring Calls to tech support have approximately 20% chance of being kicked out of the queue and hung up on because nobody picked up the phone after 5 minutes of waiting. Calls to tech support have a >25% chance of not returning your call. Yes, I really am saying they sometimes do not call me back. Frequency of failure does increase as the severity of the problem decreases. In other words, they've always called me back on critical issues. But on very minor issues, they've failed as much as half the time to call me back. Calls to tech support rarely reach someone who can fix your problem. They almost always have to call you back. Tech support consistently and repeatedly fails to return your system environment back to it's original configuration after remotely logging in. For example: regedit is often left running and UAC is never turned back on before they log out of your system. The second worst problem is lack of user input. There are several areas in the program that work...but require many extra steps that could be reduced with minor coding additions.