# Outlaw Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Outlaw the right Contract Management solution for you? Explore 44 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/173268/Outlaw/reviews --- Outlaw 4.5 (44) [View alternatives](https://www.capterra.com/p/173268/Outlaw/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Outlaw Ease of use 4.5 Customer Service 4.7 ## Pros and Cons in Reviews LM Lura M Administration and Operations AssociateInternational Trade and Development, 11 - 50 employeesUsed the software for: 6-12 months. “This software is very easy to use! If you ever get stuck, the Outlaw team is incredibly quick to respond, troubleshoot, and help you find a solution.“ March 29, 2021 TB Tess B Business Operations Computer Software, 51 - 200 employeesUsed the software for: 6-12 months. “The Salesforce integration is also lacking as the push of information in can often be slower than wanted and is currently all build custom.“ March 16, 2021 Stephanie G Legal CounselManagement Consulting, 51 - 200 employeesUsed the software for: Less than 6 months. “Many features are not intuitive and are hard to find or do not exist.“ September 25, 2021 RM Ron M Director Product Line ManagementElectrical/Electronic Manufacturing, 1,001 - 5,000 employeesUsed the software for: Less than 6 months. “I found it hard to navigate from page to page by clicking on a symbol in one corner of the page or somewhere on the page. “ March 29, 2021 ## Showing most helpful reviews Showing 1-25 of 44 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Emily S. Chief of Staff Health, Wellness and Fitness Used the software for: Less than 6 months ### "Good product that could be great." December 18, 2020 4.0 From our initial call to our implementation has had its ups and downs but that is to be expected with any new product software learning curve. The sales and customer support personel have been great to work with so far. Pros All encompassing platform where you can construct everyday templates with custom field markers for easy contract distribution. Cons There are a couple of features missing that are crucial. Address book for repeat contract users. The other one would be a simple pdf drop - add signature spots and send. Reason for choosing Outlaw It was the easiest platform to understand and use, cost savings and again the central hub. Switched from [Docusign](https://www.capterra.com/p/121506/Docusign/) We needed a central contract hub that would let us do more than just execute contracts. Review Source Response from Filevine December 24, 2020 Thanks for taking the time to write in, Emily. We're happy that you find Outlaw easy to use and are having success with our customizable templates. We value our client's feedback and look forward to continuing to develop and evolve the product in line with your desired features! JA Joe A. Director of Sales Information Technology and Services Used the software for: Less than 6 months ### "Good start and looking forward to what's ahead" September 1, 2020 4.0 My overall experience has been good. \[SENSITIVE CONTENT HIDDEN\] (Customer Success) was very helpful in getting our templates set up and always very friendly. On the Sales call, I was told that there was a native integration with Hubspot, which turned out not to be true, so what I could do with my previous solution isn't an option, although there were a lot of challenges with that native integration working, so it's not all that different for me in the end. Once everything is set up, it's pretty user-friendly. Pros I was really excited about Outlaw because my previous contract software was not all that friendly for us - didn't allow in-platform redlining/commenting for the client, didn't allow Word exporting, and didn't have the search functions, all of which Outlaw addressed. They also have the ability to import agreements to centralize storage and I'm excited about being able to eventually e-sign imported documents there as well, although it's not available at the time of this review. Cons No native integration with Hubspot and limited functionality through Zapier. Depending on how you use it, there may still be a need for manual data entry/creating documents from scratch. Building agreements with logic/variables was a little trickier than I expected, but Customer Success has been helpful there. Alternatives considered [Docusign](https://www.capterra.com/p/121506/Docusign/)[HubSpot Sales Hub](https://www.capterra.com/p/214215/HubSpot-SalesHub/) Reason for choosing Outlaw Hubspot is still our CRM, but the proposal and signing feature is not very useful for the way we do business and doesn't offer much customization. We still have one DocuSign seat and use it for e-signing when a client requests it, but we needed something that made it easier to create contracts, not just get them executed. Switched from [Proposify](https://www.capterra.com/p/133332/Proposify/) Proposify raised our rates by 300%+ from what we had (during the pandemic) when our contract ended with no flexibility, functionality was already limited, and the integration was only working correctly about 25% of the time. Customer Service was also not really responsive. Review Source Response from Filevine September 14, 2020 Hi Joe, thanks for submitting a review on Outlaw! We just released eSigning on imported PDF documents. Do check out this help article - http://help.getoutlaw.com/en/articles/4360434-pdf-e-signing or reach out to us directly to learn more about this new feature. VR Verified Reviewer Paralegal Legal Services Used the software for: 6-12 months ### "Filevine needs tweaks and more customer service." February 26, 2026 3.0 I was hoping it would be better than it was. Lots of improvements needed but it was a good start. I was not happy with this product. Pros It was supposed to help us organize and make settlement demands easy and it was customizable and help us organize details with AI. Cons The customer service was lacking. I had several issues that would need to be addressed and it would take a long time to be fixed. Program needs a lot of tweaks to make it perfect. Review Source JD Jonathan D. Director Human Resources Used the software for: 6-12 months ### "Cloud legal drafting and signature platform that just works" August 25, 2020 4.0 Contract version Management, contract contract control, esigning, template based drafting. We use the product so that non legal end users can draft contracts without legal input. The legal experts drafts the contract securely. Its excellent at this - and has enabled to free up legal time internally and reduce external legal spend. Furthermore we've been able to streamline other aspects of our business including on boarding (HR contracts and offer letters) and we use the platform for ad hoc formal letters and contracts. Pros Laser focus on the aspects of the product matters - drafting, variables and sharing. Rapid development and responsive support team. The product support is 100% fantastic - issues are fixed very fast, new features are rolled out and general day to day support is high quality. Cons Sharing for signature is not as open as Docusign (although this is for good reason - but is slightly inconvenient for our use case). We like to share contracts with clients and partners, and we are generally not so concerned over who signs - Outlaw has a secure workflow where only particular external users sign the contract. We would prefer to share more widely. Document management has improved massively, its not quite at the point where I wouldn't save documents elsewhere - but this coming Alternatives considered [Avokaado](https://www.capterra.com/p/192988/Avokaado/)[Docusign](https://www.capterra.com/p/121506/Docusign/)[Juro](https://www.capterra.com/p/167130/Juro/) Reason for choosing Outlaw Outlaw did everything we wanted with no bloat - we weren't paying for features we didn't want. Review Source ES Evan S. Vice President International Trade and Development Used the software for: 1-2 years ### "The Best Value in Contract Management Systems" August 31, 2020 5.0 Outlaw is easy to learn, provides a solid set of tools and features, looks great, and has streamlined our contracts process. The customer service is the best I've seen! Pros The templates and template editor are great and keep us all on the same page. The generating a new contract from a template is easy. The looks and feel of the interface is intuitive and modern. In the year since we adopted Outlaw, they have added several new features like batch contract generation, support for third-party paper, etc. that have been very helpful, and the very active development is great to see. They also squash bugs very quickly! Cons Overall it is great, though the sharing functionality can sometimes be confusing for counterparties who don't have any experience using the software. Alternatives considered [Ironclad](https://www.capterra.com/p/162319/Ironclad/)[Docusign CLM](https://www.capterra.com/p/119589/DocusignCLM/) Reason for choosing Outlaw It was a way better value for money, especially for a small-to-medium sized business, and the overall sales experience was much better with Outlaw. Both Ironclad and SpringCM made it more difficult to understand their product. And there were very few features the others offered that Outlaw didn't. Review Source VR Verified Reviewer Legal Counsel Management Consulting Used the software for: Less than 6 months ### "Onboarding is taking months longer than expected" September 25, 2021 2.0 Most of the time I feel frustrated. Many features are not intuitive and are hard to find or do not exist. Pros Once you get going it is easier to keep going. Cons Getting over the threshold of transitioning to this system has been very difficult. It probably would have been better to dedicate a week with a customer service person and get it all hammered out. Instead we have been doing 'set up' for about 3 months. Alternatives considered [PandaDoc](https://www.capterra.com/p/131735/PandaDoc/) Reason for choosing Outlaw It seemed like it would do what we wanted it to do. Switched from [Google Docs](https://www.capterra.com/p/160756/Google-Docs/) We wanted a more comprehensive process. Review Source JM Juan M. Sr. Director, Business Operations Media Production Used the software for: 6-12 months ### "Overall Strong product for contract management" September 2, 2020 4.0 I really like outlaw, I use it daily, and I'm able to quickly either upload contracts or create / edit current templates to spit them out quickly. Pros The template feature - this is an overall fantastic feature that really improves how quickly I can spit out contracts The ease of search Uploading into a template Direct sharing Cons Tagging + organizing of contracts could be a lot better sharing process (externally) Redlining by mistake and then not being able to approve / undo easily (if you're the owner) Alternatives considered [Concord](https://www.capterra.com/p/144154/Concord/)[Docusign](https://www.capterra.com/p/121506/Docusign/) Reason for choosing Outlaw Price + template functionality was smoother + overall workflow seemed easier Review Source nG neil G. director Recreational Facilities and Services Used the software for: 6-12 months ### "Solid service for less than anything else I could find" August 31, 2020 4.0 Great experience from start to finish. We did have feedback from some staff that they thought the contract they received was SPAM as Outlaw is not the most inviting name. They deleted and we had to resend. Would like the ability to send from our own company name Pros Easy to use and program, extremely helpful team got us setup! Cons Flexibility of some features. Its still a relatively new software and company so i know they are still expanding a lot. Would still like emails to come from the company name not Outlaw Alternatives considered [Foxit eSign](https://www.capterra.com/p/142080/eSign-Genie/) Reason for choosing Outlaw great initial conversation and was told they would develop ways to make the program work for our needs. They did this ! Review Source ZN Zalman N. Operations Manager at MCA Track and GoACH Financial Services Used the software for: 6-12 months ### "Outlaw the best Saftware" December 5, 2025 5.0 Pros Its interface is clean, easy to navigate, and the ability to collaborate on documents with internal teams and external partners has reduced delays in approval processes. The customizable templates help maintain consistency across all our agreements, which is especially important in our industry. Cons Integrating certain complex contract workflows can take additional fine-tuning, particularly when linking multiple approval steps. Still, once configured, the platform performs smoothly. Review Source Steve W. Partner Used the software for: 6-12 months ### "Incredibly user-friendly and affordable service that simplified our legal paperwork." May 22, 2018 5.0 The software saved us a lot of money, and created a simple legal contract process that was much easier for our investors to sign. Our conversion on bringing investors was much, much better with this software which simplified the process. Our lawyers also enjoyed using the software as well given the digital distribution of the contracts that saved on their administrative functions. Pros There were two things that we particularly loved about Outlaw: their intuitive contract creation process as well as the Overview function that allowed us to cut through the dense legal contracts. Given their accessible pricing model, it was a no brainer for us and it's saved us tens of thousands of dollars in the first six months of use. Cons We have had some users have issues accessing their contracts due to confusion between personal and work email accounts. Review Source Response from Filevine May 29, 2018 We're so glad you enjoy Outlaw, Steve! Thanks for writing in! AS Anna S. Art Director Design Used the software for: Less than 6 months ### "An Intuitive, Straightforward and Equalizing Platform" May 31, 2019 5.0 The numerous benefits of using Outlaw have been valuable and vast. Having an open and equal line of communication with clients throughout the negotiation process has been a unique and welcome experience, and the simple and intuitive interface has simplified the process for both parties – saving me time and money. Pros The ease of use for myself and my clients. Both parties have equal access to edit, review and approve contracts throughout the agreement process. Outlaw ensures transparency, and gives me confidence that we're simultaneously addressing our individual and collective needs. Cons I can't speak negatively of this software - or my experience with the team behind it. I've had nothing but positive and productive interactions with both. From the incredibly dedicated, thoughtful and patient customer service, to the overall cost and time effectiveness this software has brought to my business, I can only advocate for its benefits. Review Source AC Abigail C. Director, Channel Partnerships Aviation & Aerospace Used the software for: 6-12 months ### "great onboarding support" September 8, 2020 4.0 Pros \- Easy to get in contact with support and they're always very helpful - Can send out standard contracts in links making is faster/easier to share Cons \- Clients have some trouble working with it and will need help accessing the files/completing their role Review Source MS Michael S. Director Human Resources Used the software for: 6-12 months ### "all good, but the email" March 22, 2021 5.0 it was a learning experience, but once I had done it a few times, it is easy Pros configuarable, once you understand the process, it is easy to use Cons there is only one thing I'd recommend for improvement and that is to link it to Outlook, or auto CC the sender in when submitting a contract via email. Review Source MC Michelle C. Head of sales Research Used the software for: I used a free trial ### "Use " February 20, 2021 5.0 Pros Easy to use and find no software down load Cons Instructions aren’t clear and hard to know what the next step was Review Source Response from Filevine March 3, 2021 Thanks for your feedback, Michelle, and glad you found Outlaw easy to use! As a guest signer, there are limited features that are available to you. We're happy to give you a demo to unlock the whole platform and show you all the features. You can schedule a call here: https://getoutlaw.com/request-demo/ WM Wesley M. Global IT Manager Automotive Used the software for: Less than 6 months ### "A helpful, easy to use product with a lot of features, with electronic signature capability built in" March 16, 2021 5.0 Pros I appreciate how easy it is to set up and get running, as I found the configuration services offered by Outlaw to be very helpful. I also appreciated that digital signatures are part of the product, and not a separate, add-on expense. Cons Would like to see language translation capabilities for contracts written in a language other than English. Review Source EP Elisabeth P. Verkaeufer Apparel & Fashion Used the software for: I used a free trial ### "Functional" March 19, 2025 5.0 Gute Bedienung. Es ist einfach zur Anwendung. Pros Der Kontrast muss freigeschaltet werden. Cons Die Benutzung. Man kann ihn ueberall bedienen. Er muss allerdings freigeschaltet werden Review Source RW Robin W. Compliance Manager Non-Profit Organization Management Used the software for: 6-12 months ### "Best Product - Best Value" August 25, 2020 5.0 Outlaw has reduced the amount of time required to create documents, and get input from team members. I found that I really struggled at first because I did not spend the time needed to learn the product. Once I spent adequate time in the software, I understood that a lot of my issues were due to not spending enough time in the product. It is a good product. I mostly use Outlaw to create documents, then download to Adobe to comments and signature for all third-party, and contract attachments. These must all be filed together, and often I have to insert external pages or other documents. Pros It is very easy to create and, edit and share documents. Software support is excellent The ability to track comments and other activity is great Obtaining signatures for contracts created with templates is very easy Creating Templates is super easy Cons Lack of ability to upload and attach documents (not images) Ridigid editing ability No third-party ability to share, comment, etc, as is with the templates No ability for the originator to edit or change redline items until someone else approves the changes Does not include a productivitiy workflow Regardless of the type of document, everything is labled contract, so there is no way to actually sort agreements, vendor documents, etc. Capacity for files or folders. The product does not perform like the examples given on the website Reason for choosing Outlaw The salesperson did an excellent job. Unfortunately, the product is not capable of doing all that was represented. Excellent value for the price. It is a growing product, and we want to grow with it. Review Source Response from Filevine September 14, 2020 Hi Robin, thanks for writing in! Happy to let you know we've released third-party ability that enables you to eSign, store, and record key data and progress surrounding third party contracts on Outlaw. This means for example, that you can upload a third party document onto Outlaw, add a signature, send it back to the counterparty, then upload the fully executed contract to the same deal on Outlaw and mark is as Done, with all versions tracked. Happy to set up time with customer success to walk you through this new feature as well. VV Victor V. Partnership Manager Entertainment Used the software for: 6-12 months ### "Good tool, can be optimized" October 4, 2021 4.0 Very good but need to be improved Pros Very easy to use, integration is well done Cons Notification capability is not efficient at all. I cant ping any colleague on a specific contract beside the checkpoint. But someone I would love them to be pinged just on one comment like on Gdoc for example with the @. They would get notified via email. Not being able to send report to who i want (like my boss) because he will never set his Would love also to be able to ping my boss on contract he has to signed. Like sending a ping email like the reshare button for external parties COmment section: There should be two, one for internal vision, the other for everyone to see the comment. So we can chat about what we want without the other party to see if needed Alternatives considered [Ironclad](https://www.capterra.com/p/162319/Ironclad/) Reason for choosing Outlaw Pricing and more adapted Review Source CS Charidimos S. HR Director Telecommunications Used the software for: 6-12 months ### "Overview of handling HR documents" June 17, 2021 4.0 I use it more and more as it is a good place to use as a database for the legal docuemtns and other docuemnts you ant to have in one place and easy access from various machines and places. Overall, the most friendly ssoftware I have used for the above and also for asking signatures from different parties Pros \-Easy to search to the document you want to review -As soon as a document is signed you are informed so you feel you are in control -Easy to import documents and share it with other viewers -Easy to ask for a signature from any party involved Cons if you have more than one place to put the signature, you have to click each time the signature button. It is just annoying. I would prefer to be able to click directly to each place I want to put the signature Also moving the the box of the signature is a bit slow (not so annoying but slow when moving)) Review Source NP Nicholas P. Chief Operations Officer Construction Used the software for: 1-2 years ### "Outlaw - Contracts A La Carte" October 30, 2018 4.0 Delightful. The Owners are wonderful to work with, and very responsive. I always had an answer regarding an inquiry i made withing a half hour, and the outlaw team was always available to schedule a call. I foresee us using this product for a long time to come. Pros I think the best feature regarding this software is usability. Although I rated this category a little lower, it doesn't have much to do with the overall experience, as much as it has to do with bugs/code implementations being updated. My biggest issue in the beginning was selecting "this is me" box and being unable to sign the contract due to conflicting data entry points. This caused a work around to have to be utilized, which I'm sure has been rectified now. Cons Compared to Docusign, Outlaw is trailing a little regarding features. I think if Outlaw implemented PDF editor / Viewer (As Adobe provides but for a ridiculous cost) it would embolden the value of the software as a whole. Of course, every feature is not needed, but some of them would go a long way. Also, There a a bunch of Lawyer Tech companies out there. I think Outlaw should partner up and offer its clients services based on document procurement. Review Source MP Megan P. Program Assistant International Affairs Used the software for: Less than 6 months ### "Democracy International -- Outlaw Experience" November 21, 2019 4.0 Pros The layout is organized simply and logically, making it user-friendly and straight-forward to use. Having the contracts sorted by the step they are at is helpful, especially as you do more and more contracts and you have to keep track of where they are in the process. Within the contract, having the ability to scroll through what data is missing rather than read through the entire things saves a lot of time. Cons There are still a few bugs that need to be worked out -- some of the consultants we are sending contracts to have had trouble accessing the contract, and it won't allow me to send the link again. They also don't always move over to the next category (for example, a contract that is signed will be stuck in the 'review' stage), but it always moves eventually and the Outlaw support staff has been great. I do wish they would add a notification for when a contract has passed a checkpoint. Review Source Response from Filevine November 22, 2019 Thanks for the helpful feedback, Megan! Glad to hear you're finding Outlaw intuitive, and it's making your contract process more efficient. We're aware of the issues you mentioned and have been actively working to solve them. Excited to announce that we recently rolled out a feature "public links" which may help to smooth out those access issues; you can read about it in this article (link provided below), and we'd also be happy to live demo it for you. Also let us know whenever your contract gets stuck. It seems like isolated incidents, so it helps for our team to track when that happens in order to debug. We're big believers that our clients are key to improving the platform, so we're adding checkpoint email notifications to our roadmap! Hope to roll it out soon! (Read more about public links: http://help.getoutlaw.com/en/articles/3519147-share-contract-via-public-link) TB Tess B. Business Operations Computer Software Used the software for: 6-12 months ### "Gets the job done" March 16, 2021 4.0 Overall it's been a good switch for our company as we send many contracts. The platform is fairly user friendly from the setup side. The signer experience can often be confusing but its a make or break. For the price it's a good product and more tech forward than other contract software. Pros The easy to use variables make switching terms in a contract very easy. Overall better than what we were using before, Adobe Sign. The search and filtering features also make it easy to find past contracts. The price is a good value compared to other contract services. The customer service team is great - \[SENSITIVE CONTENT HIDDEN\] is always willing to lend a helping hand and it's clear she care about her customers overall experience. Cons Sharing is always problematic as signers often try to access from different email addresses and its not clear when a contract has been shared or needs to be shared. The Salesforce integration is also lacking as the push of information in can often be slower than wanted and is currently all build custom. Review Source VR Verified Reviewer Group Director, Marketing Design Used the software for: 6-12 months ### "Faster, easier, and the way it should be done" May 30, 2018 5.0 Speed and efficiency of contract execution is great, and it also ensures fewer mistakes or errors. Pros Outlaw makes contract creation, sending, and execution super simple. Frequently used templates are there to quickly select from, without ever having to worry "is this the latest version?" No more going back and forth with redlines or asking for a Word version of a PDF to mark up, and no more importing signatures or scanning contracts back. Cons Nothing worth mentioning that I have encountered yet. It would be nice if one day template uploading was more automated. Review Source mS mario S. planning Food & Beverages Used the software for: 6-12 months ### "Cool Contract apps" November 15, 2018 5.0 you have a specific process in your existing contract flow that your company needs to keep, I recommend talking it through with the Outlaw team to come up with a win-win solution. We needed certain contract variables sieved into an external database, and the team was able to customize an integration for us for a fee. It won’t be a negligible sum, depending on the level of integration required, )as are any custom integration fees), but will be extremely worth the price. Throughout the process, the development and customer success team were able to give us constant updates and were excellent in assuring us a fantastic delivery. Pros The best part about Outlaw is definitely the ability to customize all our contract templates dynamically. I have never seen a contract management product with such an advanced tool for template creation. We were able to put in place section references, set conditional sections, input default variable values, and even include what the platform calls “secret variables” to encrypt sensitive contract information. We have received positive feedback from our recipients about how clean and sleek our contracts look, as compared to Word/ PDF versions we were previously working with. Cons I have no complaints so far. The team has been able to address most, if not all our needs in the period we have worked with them, even throughout the decision process when we were comparing between different solutions. Review Source JW Jacquelyn W. Owner | Maker | Designer Apparel & Fashion Used the software for: 6-12 months ### " Super modern platform that is really user friendly and therefor easier to make agreements w clients" May 29, 2019 5.0 Overall, my experience with Outlaw has been positive, and has helped streamline my company's contractual process. The customer service provided is unmatched and I will continue to grow my company and work with Outlaw, no doubt. Pros I really liked the customer service Outlaw offered and continues to offer my company when different situations and different needs for contractual agreements arise. It is a super modern platform that is really user friendly and therefor easier to close deals/make agreements with my clients. Cons There is nothing that I didn't like, persay, but is more that since it is new to the market, there was initial fear of the unknown. I was unsure at first, but now so glad I took the leap for my company and moved away from docusign and to something better like Outlaw. 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