Who Uses This Software?

Cratejoy empowers existing e-commerce sellers and aspiring entrepreneurs who are looking to break into the fast-growing subscription box market.


Average Ratings

25 Reviews
  • 4.5 / 5
    Overall
  • 4.5 / 5
    Ease of Use
  • 4.5 / 5
    Customer Service

Product Details

  • Starting Price
    $39.00/month
  • Free Trial
    Yes
  • Deployment
    Cloud, SaaS, Web
  • Training
    Webinars
  • Support
    24/7 (Live Rep)

Vendor Details

  • Cratejoy
  • www.cratejoy.com/sell/
  • Founded 2015
  • United States

About Cratejoy

Cratejoy is an all-in-one subscription platform to help you launch or grow your subscription box business - no plugins required. Included is a custom website, built-in subscription payment options, an analytics dashboard, subscription CRM and more. Easily list on the Cratejoy Marketplace in just a few steps.


Cratejoy Features

  • Catalog Management
  • Channel Management
  • Customer Accounts
  • Email Marketing
  • Inventory Management
  • Loyalty Program
  • Multi-Store Management
  • Order Management
  • Product Configurator
  • Promotions Management
  • Returns Management
  • SEO Management
  • Shopping Cart

Cratejoy Reviews Recently Reviewed!


An Overall Satisfying Experience

Mar 26, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Pros: CrateJoy by far was my first choice for the subscription box e-commerce world, particularly due to its ability to allow for intense customization. I could design my store exactly how I intended to, complete with various color schemes, pictures, and text inserts with fancy fonts. My products were always displayed in their best light and the Marketplace added extra exposure to help build my customer base. Additionally, allowing exposure to each individual shop's social media platforms created an unlimited potential for exposure to customers as well.

Cons: New features can always be added, such as a more efficient way to handle shipments. There are times when the software can be a bit buggy and the shipping labels won't calculate or else are priced expensively in comparison to actually going to the nearest USPS and mailing from there. Also, the display of which shipment labels to print for which shipments (1st, 2nd, 3rd, etc.) could be a bit confusing. I also was not a fan of buying shipping in set increments. More information must be acquired from the customer to prevent fraud, as I lost money in this regard. Additionally, I believe cancelled subscribers should be removed from the database to prevent the customer list from being too bulky. It is also a pain to not be able to edit live product information and instead have to create a new product listing.

Cratejoy has been a true game changer for my subscription box business!

Jun 21, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: As a back end payment processor, Cratejoy is very straightforward and easy to use. Their marketplace is a true asset and worth every penny as well. In addition, their Marketing Team and Customer Success Team truly want to see you succeed. From helping me get started to having my box featured on CNN, they've helped nurture my box's success every step of the way.

Cons: Personally, I dislike Cratejoy's website builder. It lacks features, looks very cookie cutter, and is difficult to customize. I built and run my website with a different platform and have opted to use Cratejoy only for checkout. I also was disappointed with their referral program as it felt pretty bare bones and lacked most features and options.

Even with these issues, overall I have found Cratejoy to be an amazing platform to work with. Their teams are wonderful and they're truly invested in your success. While some aspects of the software are far from perfect, overall I believe the pros far outweigh the cons.

Overall: Cratejoy is truly invested in your success. Their Customer Success and Marketing teams are top notch and go above and beyond to help you succeed. In addition, their marketplace is a phenomenal asset. If you're thinking about starting a subscription box, I highly recommend you sign up with Cratejoy!

Cratejoy makes running my subscription business a breeze!

Mar 29, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Cratejoy's ability to manage dozens to thousands of subscribers plans easily and effectively each month makes running my subscription business a snap. It's super easy to use without any major training and they are constantly adding new features or upgrading existing features to make the software even better. Their customer service department is pretty responsive and available should you have any issues or questions. I can't imagine running a subscription-based business without Cratejoy.

Cons: Cratejoy could be expanded upon to feature more reporting and accounting features. It does currently need to run concurrently with an accounting software which is an additional cost.

I love it.

Mar 26, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Cratejoy is very simple, straight forward and easy to use. I enjoy how I can easily see how my sales are doing as well as change products in a moments notice. I love this software because it is affordable and gives me everything I need to operate my online business well and professionally. Also, everything looks very nice online and the checkout process is very user friendly for my customers.

Cons: The only thing I would like to see improvements on is the text and display style of the content information for each product. It is a bit challenging to change around my content. Also, I would love an easy way to add a blog to my site so that I can share more information with customers.

It's super user friendly and gets the job done efficiently.

Mar 26, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: I love how non technical people can figure out the backend with coding. I also think the options for managing subscriptions is nice.

Cons: I wish there more ways to export information that you collect. I also think it would be nice to have built in ways to communicate with the customers almost like a mailchimp feature. I had more complaints when I first started using Cratejoy but it seems like you really strive to improve on the site and have done so already.

I've had pretty good experiences with Cratejoy. It's a great service.

Mar 20, 2018
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: Cratejoy is always updated to make the software better for us merchants. My favorite update so far has to be the Add-Ons.

Cons: I feel like they are letting ANYONE create a subscription box and it's really hurting the serious box owners. I've had many customers say they are nervous to try my box because they've been scammed with out her box owners on the Cratejoy marketplace. Cratejoy needs to weed out these bad boxes.

Love Cratejoy!

Mar 20, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Love that it's easy to use and it's so easy to jumpstart a subscription box! The templates are great and love that subscribers have access to their own portal!

Cons: I wish there was an app! Except that, we love it. Also wish there were easier ways to change a subscriber's Email... Oh! And shipping! Had to switch to Pirate shipping - wish it could be just as cheap but still on Cratejoy

Cratejoy is the only platform I would run a subscription box company with.

Mar 25, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Easy to setup, use and manage. It's the only platform that allows me to ship a progressive sequence of boxes. The marketplace also brings a lot of leads to the site.

Cons: The platform is definitely missing a few features. For example, there are no multiple shipping options for the customer, blog integration, and there are some limitations with web development/integration.

I want to love it but I spend more time battling with the backend and with customer support...

Mar 20, 2018
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
Likely
Extremely
Likely

Pros: For the customer side, it works great. It's easy for them to use. Payment system works great. The designs they provide look great. At the begging when I first started two years ago, the tech support was super helpful.

Cons: Customer service was great two years ago, now it has gotten worse and slower. I was told I need to hire a developer to install an email capturing popup on the main page. A site shouldn't be that difficult to use. The backend could be a lot easier to use. I tried to upgrade to one of their new designs so I could take advantage of their new upsell functionality and my website broke and I had to revert back to the old design in order to get it working again.

Overall: Great to have recurring income !

All-in-one platform for subscription boxes

Mar 23, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: One stop shop for everthing you need for a subscription box business including recurring payments, integration with Pirateship for commercial USPS pricing, website templates, etc

Cons: Lacking some website add-on functionality that platforms like Shopify have. They charge transaction fees on top of the payment processor fees.

Does the basic things required, nothing more

Mar 23, 2018
2/5
Overall
3 / 5
Ease of Use
2 / 5
Features & Functionality
2 / 5
Customer Support
3 / 5
Value for Money

Pros: I am not entirely happy with Cratejoy and plan on migrating to a different service so I don't have much to say.

Cons: Lack of ability to pull reports, inventory control, single sale items, help customers with logins.

I've used Cratejoy for my online subscription business for almost 4 years.

Mar 23, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: They are very responsive to your questions and are constantly reaching out with surveys on which features to improve or add.

Cons: The new website designer can be a little clunky at times and access to your sites code is somewhat limited.

Overall: Customer management, shipping support, coupon management, sales analysis

Capterra-loader

Cratejoy has helped my business by providing a backend that I never have to worry about.

Mar 20, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Easy to use with a great interface. The growing features help streamline my business so I don't have to worry about my customers.

Cons: Customizing can be difficult if your business is not the same as others. Reports are pretty generic.

Overall: Comprehensive sales platform with a lot of options.

Good function for a multifaceted business

Mar 20, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: I like how easy Cratejoy makes rebilling my subscription customers. I've never had a problem with the integrations.

Cons: I don't like the limitations on design. I had to swap to another front end to be able to have the design and aesthetics I wanted.

Capterra-loader

It's a brilliant piece of software and does things it would take me months to piece together.

Mar 26, 2018
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: You can pretty much set it up and leave it which leaves me plenty of time to get on with all the other stuff in the business.

Cons: Would really like a built in blog feature it's a pain having to gave it somewhere else and link it together.

Excellent, very user friendly, and easy to setup and edit your website.

Mar 26, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Customer service is fantastic! And the website is very easy to use even when we have no coding experience.

Cons: Design and website layout options are limited, but the ones offered definitely get the job done and look good.

generally good

Mar 20, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: The program is very easy to use and tracks subscriptions very well. It makes shipping a breeze especially when you have multiple subscription products.

Cons: I wish they had more one time shop features and options. There is no way for my customers to log in and rate my products without purchasing something even if they used a product in real life.

Overall: Easily run my subscription business.

very pleased with cratejoy platform, easy to use and helpful staff

Mar 20, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: very good customer service, friendly and responsive. it has been very good as a subscription based business to have software that specializes in this

Cons: does not have every feature i'd like/easy customization. it would be nice if the online chat was available more than just a few hours each day as well

Cratejoy was everything we needed to get started as a brand new subscription box company.

Mar 07, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Cratejoy lays everything out, has several features, and is really the platform that you should start your subscription service on.

Cons: There are still some features that would be great to implement, like customization and allowing the customer to manage their survey answers within their account.

Everything is generally pretty simple to use. Sometimes certain things take a long time to load

Mar 20, 2018
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
Likely
Extremely
Likely

Pros: The date stamped/time stamped history notes from both shop owner changes, and customer changes . This is SO great and has come in handy many times.

Cons: The time it takes to sometimes filter through some information. Sometimes it takes a very long time to load, or doesn't load at all.

Great company that is very helpful

Mar 23, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: What I like about this software is the ease of use and helpfulness from the staff. I like that my own customers are kept organized.

Cons: What I dislike about this software is that every once in a while, I need immediate help with something but there is no phone number to contact staff.

It's been a great experience. Best value for the business.

Mar 20, 2018
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: The coupon and ease of design. It allows for more than one platform of store locations (merchandise listing and store's website).

Cons: Locked into old version of templates and can't update the template unless you switch to a different one.

Very mixed review here

Mar 28, 2018
3/5
Overall
3 / 5
Ease of Use
1 / 5
Features & Functionality
5 / 5
Customer Support
2 / 5
Value for Money

Pros: I really like the Cratejoy site itself; aesthetically pleasing, easy to navigate, fantastic customer service VIA EMAIL.

Cons: The limitations of this software at this time have made it impossible for me to move forward with my project. I had to switch platforms. It's very unfortunate because the extra monthly expense would not bother me if the benefits were present. Specific complaints include lack of billing/shipment options (ie. custom vs. monthly) and each subscription listing can only have one photo! This seems very silly to me as prospective customers would certainly make a purchasing decision easier if more examples were displayed. The chatbox customer service was not helpful. I had to explain and re-explain my question about billing intervals only to learn they are not customizable.

Vendor Response

by Cratejoy on April 11, 2018

Hi Abby, We are so sorry to hear that you feel our software is limiting for your business. A Cratejoy team member will be in touch to see how we can remedy the situation. Thank you very much for your feedback.

Best Web App for Subscription Boxes

Apr 10, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: I had a really great experience using Cratejoy. There is nothing that compares to it for a subscription box startup. They are really helpful and responsive as a customer service team as well. Real champs.

Cons: I have none. They once changed their pricing in a way that the community didn't like. But then they listened to feedback, rolled back the changes they had made, and pushed forward with requested features. It was awesome. I love their team.

Capterra-loader

A Full-Service Platform for Subscription Services

Jul 13, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: The UI is easy to use, the subscription options are vast, the app options are useful, and the built-in analytics are extremely insightful.

Cons: While we're able to connect different apps, there is a lack of built in options for more advanced features. We're unable to remarket to cancelled users directly from the tool.