# Cratejoy Software Pricing, Alternatives & More 2026 | Capterra

> With the help of Capterra, learn about Cratejoy Software - reviews, pricing plans, popular comparisons to other eCommerce products and more.

Source: https://www.capterra.com/p/173276/Cratejoy/pricing

---

# 

 Cratejoy Software Review 2026: Features, Integrations, Pros & Cons

Last updated on March 13, 2026

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.

[Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews)

Cratejoy

## What is Cratejoy?

Cratejoy is an all-in-one subscription platform to help you launch or grow your subscription box business - no plugins required. Included is a custom website, built-in subscription payment options, an analytics dashboard, subscription CRM and more. Easily list on the Cratejoy Marketplace in just a few steps.

## What is Cratejoy used for?

[eCommerce](https://www.capterra.com/ecommerce-software/)

Overall rating

Based on 42 user reviews

Reviews sentiment

Positive

83%

Neutral

10%

Negative

7%

Starting price

$24.99

Flat Rate, Per Month

Free trial  
available

Capterra Shortlist charts the highest-rated and most popular products...

Our "Best of" badge program showcases products with the highest ratings...

Our "Best of" badge program showcases products with the highest ratings...

Do you work for Cratejoy?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.cratejoy.com/sell/&name=Cratejoy)

## Compare with a popular alternative

Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status.

### Cratejoy

4.3 (42)

VS.

[4.2 (1,291)](https://www.capterra.com/p/135618/Odoo/reviews/)

Starting Price

$24.99

Flat Rate, Per Month

Starting Price

$31.1

Per User, Per Month

Free Trial

Free Version

Pricing Options

Free Trial

Free Version

Ease Of Use

4.5 (42)

Ease Of Use

4.0 (6,139)

Value For Money

4.0 (41)

Value For Money

4.1 (5,067)

Customer Service

4.0 (38)

Customer Service

3.9 (4,847)

## Cratejoy alternatives

[4.3 (655)](https://www.capterra.com/p/227129/Magento-Commerce/reviews/)

Starting price

Contact vendor for pricing

Pricing Options

Free Trial

Free Version

User Rating

87%

of reviewers

rated it above 4 stars

Highest Rated

[Shopify](https://www.capterra.com/p/83891/Shopify/)

[4.5 (6,657)](https://www.capterra.com/p/83891/Shopify/reviews/)

Starting price

$29.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

93%

of reviewers

rated it above 4 stars

[Learn More](https://www.capterra.com/p/83891/Shopify/)

[WooCommerce](https://www.capterra.com/p/225601/WooCommerce/)

[4.5 (1,039)](https://www.capterra.com/p/225601/WooCommerce/reviews/)

Starting price

Contact vendor for pricing

Pricing Options

Free Trial

Free Version

User Rating

94%

of reviewers

rated it above 4 stars

[Learn More](https://www.capterra.com/p/225601/WooCommerce/)

[Wix](https://www.capterra.com/p/169007/Wix/)

[4.4 (10,596)](https://www.capterra.com/p/169007/Wix/reviews/)

Starting price

$17.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

88%

of reviewers

rated it above 4 stars

[Learn More](https://www.capterra.com/p/169007/Wix/)

[View all alternatives](https://www.capterra.com/p/173276/Cratejoy/alternatives/)

## Features

Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically.

Data Security

4.5 (2)

50.00% of 2 reviewers that rated this feature as important or highly important

Protect sensitive data for digital privacy

Order Management

4.0 (2)

50.00% of 2 reviewers that rated this feature as important or highly important

Manage and track customer orders for goods, investments, or any other purchases

Promotions Management

4.0 (2)

50.00% of 2 reviewers that rated this feature as important or highly important

Design, communicate, and distribute incentives to perform a specific action

CRM

4.0 (1)

0.00% of 1 reviewers that rated this feature as important or highly important

Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system

Email Marketing

4.0 (1)

100.00% of 1 reviewers that rated this feature as important or highly important

Create and send email blasts/campaigns

Multi-Channel Marketing

4.0 (1)

0.00% of 1 reviewers that rated this feature as important or highly important

Coordinate marketing efforts across channels (email, landing pages, social media, etc.)

Cratejoy 15 features

Application programming interface that allows for integration with other systems/databases

Create and manage digital catalog of products/services with their details, specifications, and price

Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system

Protect sensitive data for digital privacy

Create and send email blasts/campaigns

Track and manage inventory levels to maintain proper supply

Group and package individual but related items as one package set

Coordinate marketing efforts across channels (email, landing pages, social media, etc.)

Manage and track customer orders for goods, investments, or any other purchases

Design, communicate, and distribute incentives to perform a specific action

Track and facilitate returns of products sold

Track and monitor reviews of products or services

Checkout of online store

Sample files or documents that could be customized as needed or used as is

Built-in website builder or integration with third-party site

Get Advice

We can help you find the software with the features you need.

Features

4.2 (42)

4.2

Based on 42 reviews

## Pricing

Value for money

4.0 (41)

Free Trial

Cratejoy

$24.99

Flat Rate,Per Month

It includes:

-   30000+ Unique Views Daily
-   4 Million Views Monthly
-   Customization
-   Fraud Protection
-   Supports 138 Currencies

Value for money

4.0 (41)

4.0

Based on 41 reviews

Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

## Support, customer service and training options

Customer Service

4.0 (38)

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Deployment

-   Web
-   Android
-   iPhone/iPad

Typical users

-   Freelancers
-   Small businesses
-   Mid size businesses
-   Enterprises

Customer Service

4.0 (38)

4.0

Based on 38 reviews

## User reviews

Overall rating

4.3

Based on 42 reviews

Filter by rating

5(24)

4(11)

3(4)

2(2)

1(1)

Mentioned topic

Sorted by most recent

PB

Pam B.

Owner

Retail

### "Not as good as it used to be"

3.0

Overall Rating

3.0

3.0

Ease of Use

5.0

5.0

Features

4.0

4.0

Customer Service

1.0

1.0

Likelihood to Recommend

5/10

May 8, 2025

I loved Cratejoy when I started. I felt my company was recognized often and the support was great. In the past couple years they have allowed customers who are not subscriptions and products that compete with subscriptions. Its gotten too big, impersonal and barely no customer service. I moved my website but kept marketplace. I have to charge higher on marketplace then on my own website because of all the fees, some unnecessary, like charging taxes when I already submit taxes for my business.

Pros

I started my business with Cratejoy when they had just recently started. It was alot more personal and not as much competition. Their customer service response time was good.

Cons

Way too high fees and rarely get responses to my email. Their help is pretty much non existent. Changes get made without notification. There are extra fees for my company as well as my customer as much as 40%

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

CB

Cindy B.

Owner, Designer

Arts and Crafts

### "Cratejoy Sub Box Creator"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

5/10

January 21, 2024

Cratejoy has been a huge help in getting my sub box marketed and seems to be user friendly for my customers.

Pros

Ease of setup, frequent update emails from Cratejoy

Cons

Need updates via text/sms, easier filtering of current subscriptions, marketing options

Alternatives considered

[Subbly](https://www.capterra.com/p/144363/Subbly/)

Reasons for choosing Cratejoy

Cost, ease of setup, Cratejoy marketing on social media and tv

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

LC

Linda C.

Owner

Retail

### "Watch Your Back"

3.0

Overall Rating

3.0

3.0

Ease of Use

3.0

3.0

Features

5.0

5.0

Customer Service

1.0

1.0

Likelihood to Recommend

6/10

September 29, 2021

Cratejoy is good at answering your queries quickly, but don't expect the answers you'd like. Unjust feedback is your problem. Cancellation fees are your problem. Anything else you can think of is your problem. Basically you list your crate and then cross your fingers. Because if there is any trouble along the way, you're stuck. Cratejoy will politely tell you how sorry they are, and that's all. Their system of auto-renewal practically begs for an unhappy customer or two along the way. And get this: if you subscribe for 6 months, you are automatically renewed, not on a monthly basis, but for another 6 months. And when you realize this and cancel, you don't get your money back unless you specifically ask for a refund. Cratejoy even encouraged me to keep sending crates to someone who cancelled but failed to ask for a refund. That said, I still use Cratejoy. But beware the many pitfalls.

Pros

You can pick up a lot of customers, and creating crates for sale is loads of fun.

Cons

Many of the features are difficult to understand. My first crate involved a lot of guesswork, not only to create it, but also to manage sales.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

SB

Sandra B.

CEO

Retail

### "Really good for monthly subscription boxes"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

4.0

4.0

Customer Service

4.0

4.0

Likelihood to Recommend

8/10

September 9, 2021

I think for a monthly subscription box it is fantastic and easy.

Pros

Very templated and easy to set up. Customer service responded quickly.

Cons

Not enough customization. There could be more templates and also ways to set up.

Alternatives considered

[Shopify](https://www.capterra.com/p/83891/Shopify/)

Reasons for choosing Cratejoy

This seemed even more straightforward.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

RR

Rachel R.

Owner & Curator

Entertainment

### "Meh."

2.0

Overall Rating

2.0

2.0

Ease of Use

3.0

3.0

Features

3.0

3.0

Customer Service

1.0

1.0

Likelihood to Recommend

0/10

June 16, 2021

Meh. It was easy enough to operate, but you're constantly submitting things for approval. They are providing a subscription service themselves and yet you don't get the customer experience you expect for paying such high monthly fees. Glad I only paid a month and a half of my membership as I didn't find it worth it. Marketing is free if you have social media and play your cards right. So really? Why pay for a marketplace that you beat yourself up over trying to get approval for. We all know investing in professional photos is important but some people do what they can with what they have to start because there is no pre-sale feature on Cratejoy. You can't penalize someone for that especially when you consider the expenses at the beginning of a business(that sounds like I had crumby pictures... after my first email back from them I took even more pictures and I edited them and made them look decent enough - at least until I can afford professional ones).

Pros

I had fun making my products in my store playing with layout and fonts and colours etc, and I liked seeing how my store was turning out.

Cons

In no particular order: - Customer service (with the exception of one staff member and a supervisor who helped me with a tax set-up thing). - Marketplace ad feature - Out of date articles and instructions on website (make references to features that are no longer there or aren't being used at the moment) - Emails for correcting things to get yoru shop up and running have links that go no where and are long paragraphs that you have to read through slowly to decipher the information (simple bullet points would suffice) - Marketplace fees... seriously those are outrageous and on top of that we pay monthly to post in it to hopefully sell our product... if you even get approval. Not a practical way for a start-up to be doing business with all of our expenses highest when we first start out.

Alternatives considered

[Shopify](https://www.capterra.com/p/83891/Shopify/)

Reasons for choosing Cratejoy

I'm not a computer or website person. It seemed like the right thing to use to start my business and to sacrifice the fees... but I want my business to succeed so I left. I couldn't justify giving away that much $$$ because of marketplace fees.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

TD

Taylor D.

Admin

Non-Profit Organization Management

### "Easy to Use, Lots of products"

5.0

Overall Rating

5.0

5.0

Ease of Use

4.0

4.0

Features

5.0

5.0

Customer Service

0.0

0.0

Likelihood to Recommend

9/10

April 29, 2021

Pros

I love the ease and finding a lot of ideas and products at once.

Cons

Understanding what you're getting with a purchase is often difficult. It seems more risky than other sites, but if you're up for the risk, it's worth it.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

PM

Peter M.

owner

Retail

### "Misleading fee structure, no accountability"

4.0

Overall Rating

4.0

4.0

Ease of Use

4.0

4.0

Features

4.0

4.0

Customer Service

3.0

3.0

Likelihood to Recommend

0/10

August 8, 2020

Cratejoy has been a huge mistake for my company. In the end, after using it for a year I guess we are about break-even on our sales but we are missing 10% of our revenue because I was misled when I signed up for Cratejoy. They offer different fee plans and different subscriptions. At the time, I was led to believe that if we signed up for a subscription, we could avoid paying the absurd 11% fees per transaction through them. I went forward and launched everything and as far as I could tell, I was paying the lower rate because that is what was showing in my Cratejoy admin account. However, I eventually discovered that we had been paying the much higher rate all along. I had to see this in my Stripe account to realize it because absolutely everything else I saw from Cratejoy showed the lower rate. In the end Cratejoy has accepted no accountability for the lost revenue and I intend to stop using them as soon as I can without ruining subscriber relationships. BUYER BEWARE!

Pros

Cratejoy is pretty easy to roll out and offers a solid subscription e-commerce service.

Cons

It does not offer robust reporting or integrate with other apps and platforms very well, unless you are a full fledged developer.

Alternatives considered

[Shopify](https://www.capterra.com/p/83891/Shopify/)

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

MW

Mikelle W.

Founder

Retail

### "Solid tool to get you started"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

3.0

3.0

Customer Service

2.0

2.0

Likelihood to Recommend

8/10

May 8, 2020

Overall, it's been a positive experience.

Pros

It is an all inclusive platform that really helped me get started.

Cons

The lack of flexibility. For example, as I scale, Cratejoy doesn't have the integrations and customizations to support my business as I scale.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

RC

Rose C.

Massage Therapist

Cosmetics

### "A wonderful place"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

9/10

January 20, 2020

My experience with cratejoy has been great. when searching for new subscription boxes, i go to cratejoy and search for anything i might be looking for and they never disappoint. cratejoy is a wonderful company and i highly recommend them!

Pros

I like cratejoy because there are so many options in finding a subscription box for yourself. Easy to use and navigate the site.

Cons

There is nothing i can say to dislike cratejoy. The are a great company providing wonderful options for people looking for subscription boxes.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

CA

Cowdin A.

Sales

Health, Wellness and Fitness

### "Great for Managing Subscriptions"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

0.0

0.0

Likelihood to Recommend

9/10

December 17, 2019

We loved using Cratejoy to manage our business and subscriptions it saved us a lot of extra expense hiring an employee.

Pros

Cratejoy has great reporting tools that allow us to easily manage our customers subscriptions, see which ones are the most popular and ones that aren't doing so well.

Cons

Although the reporting is in depth and has a lot of great tools to use, however, sometimes the tools can be too complex and not applicable to your business.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

[View all Reviews](https://www.capterra.com/p/173276/Cratejoy/reviews/)

Popular comparisons

[Shopify vs Cratejoy](https://www.capterra.com/compare/83891-173276/Shopify-vs-Cratejoy) 

Independent research methodology

Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology.

[Learn more](https://www.capterra.com/resources/proprietary-data-research/)

How Capterra verifies reviews

Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI.

[Learn more](https://www.capterra.com/resources/how-we-verify-reviews/)

How Capterra ensures transparency

Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider's website.

[Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/)