# TruLookup Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about TruLookup Software - reviews, pricing plans, popular comparisons to other Financial Fraud Detection products and more. Source: https://www.capterra.com/p/173290/TLOxp --- # TruLookup Software Review 2026: Features, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) TruLookup ## What is TruLookup? Fraud and identity management solution for businesses that helps in skip tracing, investigative research, and risk regulation. ## What is TruLookup used for? [Financial Fraud Detection](https://www.capterra.com/financial-fraud-detection-software/) Overall rating Based on 19 user reviews Reviews sentiment Positive \- Neutral \- Negative \- ### Starting price Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for TruLookup?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.transunion.com&name=TruLookup) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### TruLookup 4.5 (19) VS. [### IdentiFlo](https://www.capterra.com/p/181702/Identiflo/) [5.0 (1)](https://www.capterra.com/p/181702/Identiflo/#reviews) Starting Price Contact vendor Starting Price $80 Per Feature, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.5 (19) Ease Of Use 3.0 (1) Value For Money 3.9 (16) Value For Money 4.0 (1) Customer Service 3.5 (13) Customer Service 5.0 (1) ## TruLookup alternatives [PaymentWorks](https://www.capterra.com/p/220077/PaymentWorks/) [1.0 (1)](https://www.capterra.com/p/220077/PaymentWorks/#reviews) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 0% of reviewers rated it above 4 stars [FraudGUARD](https://www.capterra.com/p/79423/FraudGUARD/) [0.0](https://www.capterra.com/p/79423/FraudGUARD/#reviews) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 0% of reviewers rated it above 4 stars [Geocomply Core](https://www.capterra.com/p/236941/Geocomply-Core/) [0.0](https://www.capterra.com/p/236941/Geocomply-Core/#reviews) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 0% of reviewers rated it above 4 stars [PATRIOT OFFICER](https://www.capterra.com/p/123261/PATRIOT-OFFICER/) [1.0 (1)](https://www.capterra.com/p/123261/PATRIOT-OFFICER/#reviews) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 0% of reviewers rated it above 4 stars ## FAQs about TruLookup Overview ### Which roles and teams benefit most from TruLookup? TruLookup is most used by investigators, compliance and asset protection teams, collections professionals, and operations leaders who need fast access to contact and identity information. Small business owners, controllers, and support or sales staff use it to verify records, locate individuals, reduce fraud risk, and improve outreach efficiency. Answer based on 19 reviews Overview ### What company size and specific industries is TruLookup built for? TruLookup is designed for organizations in automotive, financial services, law, the public sector, education, insurance, law enforcement, and collections. The vendor description does not specify company size, so the product appears aimed at organizations in those sectors rather than a particular size segment. Talk to an expert ### More questions? Ask our experts Features and Usability ### What are the key features of TruLookup? TruLookup offers API access, customer accounts, data verification, and search/filter tools for finding records. It also includes fraud detection plus reporting and statistics features, with capabilities tailored for banking and the insurance industry. Integrations ### Which third-party tools and platforms does TruLookup integrate with? TruLookup integrates with 5 third-party platforms: Desktop.com, Fastcase, Insuraxe Solutions, MeridianLink Opening, and TenantCloud. These catalog integrations cover desktop access, legal research, insurance workflows, lending, and property management connections. Getting Started and Support ### What training and onboarding options does TruLookup offer? TruLookup provides documentation for training and onboarding. Documentation gives teams written reference material for learning product features, reviewing setup steps, and checking details as needed during implementation and ongoing use. Getting Started and Support ### What customer support options does TruLookup offer? TruLookup provides chat support for customer assistance. No reviewer feedback about support quality, response times, or helpfulness is available in the catalog data, so the support experience cannot be assessed from user comments. ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Customer Accounts 2.8 (4) 50.00% of 4 reviewers that rated this feature as important or highly important Record customer information, purchase history, and other notes Fraud Detection 1.0 (2) 50.00% of 2 reviewers that rated this feature as important or highly important Identify and prevent suspicious activity Reporting & Statistics 1.0 (2) 0.00% of 2 reviewers that rated this feature as important or highly important Collection, analysis, and representation of numerical data and generation of reports to understand various patterns Search/Filter 1.5 (2) 50.00% of 2 reviewers that rated this feature as important or highly important Search and filter data across systems to locate required information by entering keywords or certain criteria API Application programming interface that allows for integration with other systems/databases Data Verification Process of checking different types of data for accuracy to avoid errors or inconsistencies TruLookup 8 features Application programming interface that allows for integration with other systems/databases Record customer information, purchase history, and other notes Process of checking different types of data for accuracy to avoid errors or inconsistencies Intended to be used by banks Intended to be used by insurers Identify and prevent suspicious activity Collection, analysis, and representation of numerical data and generation of reports to understand various patterns Search and filter data across systems to locate required information by entering keywords or certain criteria Get Advice We can help you find the software with the features you need. Features 4.4 (19) 4.4 Based on 19 reviews ## Pricing Value for money 3.9 (16) ### Starting price Free trial available Value for money 3.9 (16) 3.9 Based on 16 reviews ## Integrations [ TenantCloud](https://www.capterra.com/p/133029/TenantCloud/)[ Fastcase](https://www.capterra.com/p/168929/Fastcase/)[ MeridianLink Opening](https://www.capterra.com/p/190139/MeridianLink/)[ Desktop.com](https://www.capterra.com/p/214286/Desktop-com/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 3.5 (13) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 3.5 (13) 3.5 Based on 13 reviews ## User reviews Overall rating 4.5 Based on 19 reviews Filter by rating 5(14) 4(3) 3(1) 2(0) 1(1) Mentioned topic Sorted by most recent JT Jeff T. Sr. Investigator Legal Services ### "TLOxp - Don't waste your time or money" 3.0 Overall Rating 3.0 3.0 Ease of Use 3.0 3.0 Features 2.0 2.0 Customer Service 2.0 2.0 Likelihood to Recommend 0/10 December 5, 2023 Poor. Opted for a competitor because customer service not adequate. Pros Format is okay. Reliability seemed okay. Cons Undisclosed access restrictions prevent remote employees usage. Switched from [Tracers](https://www.capterra.com/p/199038/Tracers/) I'm looking for a reliable product that verifies identities to prevent insurance frauds, consumer frauds, etc. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AK Aaron K. Private Investigator Information Services ### "Major customer service nightmare changing company name" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 April 17, 2023 Was GREAT! NOW horrible! Pros The service worked really well for many years Cons If you have a problem with customer service or their sales department- They will discriminate against you. They will withhold information, and in some cases force you into a process that is unnecessary hindering your business - go with somebody else for your data and don’t have this problem. Do not rely on TLO just to have them let you down. Reasons for choosing TruLookup At the time everything seemed right. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. KF Kenneth F. owner Legal Services ### "Stay Far Away" 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 November 9, 2022 sucks, I will never again try to get on with TLO Pros nothing, After three weeks of TLO playing games with me, being extremely slow at answering emails if at all they tell me oh sorry we can't help you because you have a home office. Cons Do not know never got to try it because TLO was too busy playing games, ignoring emails and anything else they could do. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Alex F. Associate Market Research ### "Fantastic compliance database" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 9/10 June 20, 2022 Pros TLO is a more intuitive, aesthetically pleasing, and detailed platform that will naturally be compared to its competitor, LexisNexis. TLO's generated individual/business reports are also slightly easier to navigate than those from LN. Search function also includes features like previous state/county/city locations, date/year of birth, etc. Cons LexisNexis's generated subject reports usually identify tax liens and judgments that sometimes fall through the cracks and do not show up on those by TLO. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. JG Juan G. Self employed Alternative Dispute Resolution ### "Tloxp review " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 1.0 1.0 Likelihood to Recommend 5/10 March 11, 2022 Terrible, the software is great but the people behind it are not the best. Pros All the great information it provides and that it’s user friendly Cons It’s customer service and lack of communication Reasons for choosing TruLookup Trial was great Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. ZP Zina P. Controller Hospital & Health Care ### "Transunion review" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 29, 2021 Our company is very happy with the the value we get from using Transunion. It has fulfilled our needs and is not expensive as well. Glitches happens and as an administrator you have to keep up with users which sometimes takes time but over all we are very satisfied with the product. Pros This is a very inexpensive yet very useful software that we started using about 5 years ago. It is very easy to navigate and can fulfill requests as applicable. Cons You are required to always re-certify and reactivate so as the administrator I have to spend time re-activating or resetting passwords Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AN Anonymous User Customer Support Financial Services ### "Easy to Use" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 April 20, 2021 With our company we have to verify who a customer is. TLOxp has been exponentially helpful in doing so. Pros I like the ease of use. It is very easy to find someone on here and verify who they are. Cons The only thing I don't like is that I was not using it sooner! Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. SM Scott M. Collection Supervisor Financial Services ### "Great for a Collector" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 10/10 May 15, 2020 Pros I like the batching function to where is makes less work for us collectors. Also having the option to get in and do a deep dive searching for information is great. Cons I don't really have a con, it works well. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. chris P. VP of Operations Financial Services ### "TLO has beat every competitor we have thrown at them to date" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 14, 2020 Due to my statement above we have actually streamlined our process and now batch all files day one through TLO. We saw a production increase of 16% on the 50% of non legal staff whom had the website access taken away. We saw little to no issues or data loss factors with batching over manual searches Pros The data is most accurate, you can really drill down if you need to locate someone. They have what appears to be more data per person than most. Cons I have seen where new collectors can become overwhelmed with the amount of information supplied. Reasons for choosing TruLookup Pricing was much less for TLO as well as the collectors preferred the data and ease of use of TLO. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. DC DANIEL C. Sr Director of Operations Financial Services ### "Back to TLO" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 10/10 May 14, 2020 Used TLO in the past then left for another one of TLO's top competitor. After a year or so with the "Other Guys" we learned that TLO had an over all better, more reliable and accurate product. This is what has brought us happily back to TLO. Pros Ease of use & accurate information. Feed back from staff was extremely positive and recovery results have dramatically increased. Cons Search results can at times look a little cluttered. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/173290/TLOxp/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.