# TruLookup Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is TruLookup the right Financial Fraud Detection solution for you? Explore 19 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/173290/TLOxp/reviews --- TruLookup 4.5 (19) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of TruLookup Ease of use 4.5 Customer Service 3.5 ## Showing most helpful reviews Showing 1-19 of 19 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Alex F. Associate Market Research Used the software for: 6-12 months ### "Fantastic compliance database" June 20, 2022 5.0 Pros TLO is a more intuitive, aesthetically pleasing, and detailed platform that will naturally be compared to its competitor, LexisNexis. TLO's generated individual/business reports are also slightly easier to navigate than those from LN. Search function also includes features like previous state/county/city locations, date/year of birth, etc. Cons LexisNexis's generated subject reports usually identify tax liens and judgments that sometimes fall through the cracks and do not show up on those by TLO. Review Source chris P. VP of Operations Financial Services Used the software for: 2+ years ### "TLO has beat every competitor we have thrown at them to date" May 14, 2020 5.0 Due to my statement above we have actually streamlined our process and now batch all files day one through TLO. We saw a production increase of 16% on the 50% of non legal staff whom had the website access taken away. We saw little to no issues or data loss factors with batching over manual searches Pros The data is most accurate, you can really drill down if you need to locate someone. They have what appears to be more data per person than most. Cons I have seen where new collectors can become overwhelmed with the amount of information supplied. Reason for choosing TruLookup Pricing was much less for TLO as well as the collectors preferred the data and ease of use of TLO. Review Source JT Jeff T. Sr. Investigator Legal Services Used the software for: I used a free trial ### "TLOxp - Don't waste your time or money" December 5, 2023 3.0 Poor. Opted for a competitor because customer service not adequate. Pros Format is okay. Reliability seemed okay. Cons Undisclosed access restrictions prevent remote employees usage. Switched from [Tracers](https://www.capterra.com/p/199038/Tracers/) I'm looking for a reliable product that verifies identities to prevent insurance frauds, consumer frauds, etc. Review Source VR Verified Reviewer Asset Protection Analyst E-Commerce Retail Used the software for: 2+ years ### "Highly recommended" January 6, 2019 5.0 TLO runs smoothly without interruptions and the results are very dependable. Pros When researching, it has valuable information all on one screen. Cons The recent pricing change is still fair, but not as good as we have had in times past. Review Source VR Verified Reviewer Director Of Operations Legal Services Used the software for: 2+ years ### "TLOxp was exactly what we needed!" March 11, 2019 5.0 Pros What I like most about this software is the plethora of options it provides us with regards to running searches. We are a firm that is involved in all types of cases and are in need of obtaining various kinds of information and having a single, affordable, place to obtain it has been great! Cons The con about this software is it's intense security measures with regards to username and password. The biggest issue we run into with this is the user's forgetting their passwords and needing to get them reset because they are required to change them so frequently. Review Source DC DANIEL C. Sr Director of Operations Financial Services Used the software for: 2+ years ### "Back to TLO" May 14, 2020 4.0 Used TLO in the past then left for another one of TLO's top competitor. After a year or so with the "Other Guys" we learned that TLO had an over all better, more reliable and accurate product. This is what has brought us happily back to TLO. Pros Ease of use & accurate information. Feed back from staff was extremely positive and recovery results have dramatically increased. Cons Search results can at times look a little cluttered. Review Source AK Aaron K. Private Investigator Information Services Used the software for: 2+ years ### "Major customer service nightmare changing company name" April 17, 2023 5.0 Was GREAT! NOW horrible! Pros The service worked really well for many years Cons If you have a problem with customer service or their sales department- They will discriminate against you. They will withhold information, and in some cases force you into a process that is unnecessary hindering your business - go with somebody else for your data and don’t have this problem. Do not rely on TLO just to have them let you down. Reason for choosing TruLookup At the time everything seemed right. Review Source NK Nick K. I/T Manager Financial Services Used the software for: 2+ years ### "Skiptracing done right" May 5, 2020 5.0 We like using TLO and believe we will continue to use it for a long time to come. Pros TLOxp does a great job in providing skip tracing. We also started batching with the product to save our staff time. Cons I don't really have too many cons. It is a bit pricy but we use multiple difference services which brings the price point down. Review Source Kenneth S. owner Used the software for: 6-12 months ### "This is great software that has been a tremendous help to our business. " May 29, 2018 5.0 Pros The software comes with plenty of instructions and tutorials. It is very easy to use and user friendly. Trans Union keeps the software up to date which makes it a key tool. It provides a person with about all the information they could need with the many different kinds of reports you can get from the system. TLO is a key asset within our skip tracing and repossession portion of business. Cons We have no complaints with the program. It performs above and beyond anything we could ask for. We have never had any problems or complaints. Review Source VR Verified Reviewer sales rep Telecommunications Used the software for: 2+ years ### "Great Skip Tracing Took" March 15, 2019 5.0 Pros The information provided is very useful and detailed. It doesn't just provide what we need but beyond. Cons This is a great tool for our company and there isn't anything as far as what I use it for that I don't like. Review Source SM Scott M. Collection Supervisor Financial Services Used the software for: 2+ years ### "Great for a Collector" May 15, 2020 4.0 Pros I like the batching function to where is makes less work for us collectors. Also having the option to get in and do a deep dive searching for information is great. Cons I don't really have a con, it works well. Review Source HB Hannah B. Owner Used the software for: 2+ years ### "Great asset to my buisness!" March 9, 2018 5.0 I really enjoy everything about this software. They are always improving it and finding ways to make it easier. They also offer tutorials and videos on how to use it and the best ways to use it. Pros I really like that this system is easy to use. Pricing is great and the results are very helpful and useful. This software has been one of the best assets to my buisness. There are multiple different reports you can run to get valued information. Review Source JG Juan G. Self employed Alternative Dispute Resolution Used the software for: 1-2 years ### "Tloxp review " March 11, 2022 5.0 Terrible, the software is great but the people behind it are not the best. Pros All the great information it provides and that it’s user friendly Cons It’s customer service and lack of communication Reason for choosing TruLookup Trial was great Review Source ZP Zina P. Controller Hospital & Health Care Used the software for: 2+ years ### "Transunion review" June 29, 2021 5.0 Our company is very happy with the the value we get from using Transunion. It has fulfilled our needs and is not expensive as well. Glitches happens and as an administrator you have to keep up with users which sometimes takes time but over all we are very satisfied with the product. Pros This is a very inexpensive yet very useful software that we started using about 5 years ago. It is very easy to navigate and can fulfill requests as applicable. Cons You are required to always re-certify and reactivate so as the administrator I have to spend time re-activating or resetting passwords Review Source VR Verified Reviewer Customer Support Financial Services Used the software for: 6-12 months ### "Easy to Use" April 20, 2021 5.0 With our company we have to verify who a customer is. TLOxp has been exponentially helpful in doing so. Pros I like the ease of use. It is very easy to find someone on here and verify who they are. Cons The only thing I don't like is that I was not using it sooner! Review Source KF Kenneth F. owner Legal Services Used the software for: I used a free trial ### "Stay Far Away" November 9, 2022 1.0 sucks, I will never again try to get on with TLO Pros nothing, After three weeks of TLO playing games with me, being extremely slow at answering emails if at all they tell me oh sorry we can't help you because you have a home office. Cons Do not know never got to try it because TLO was too busy playing games, ignoring emails and anything else they could do. Review Source dA diane A. collection manager Consumer Services Used the software for: 2+ years ### "about tlo" May 14, 2020 4.0 I like it but not any better then accurint Pros I like that you can find family members and employment info fast. Cons its not always as current as I would like. Reason for choosing TruLookup they sold there product better Review Source Brandon M. Compliance Associate Financial Services Used the software for: 6-12 months ### "Quality skip tracing software" April 4, 2019 5.0 Pros Vast database, easy to use, quick, no frills Cons No problems with it of yet. TU is a great company Review Source JB Justin B. Owner Real Estate Used the software for: 1-2 years ### "The Gold Standard of Skip Tracing" December 7, 2018 5.0 Pros the best and most reliable system for skip-tracing and obtaining hard to find information Cons just the cost is hight, and barrier of entry Review Source Similar Products Featured