Who Uses This Software?

From small to enterprise size businesses - Giftbit makes it easy for B2B customers to recognize, reward and incentivize their audience through sending digital gift cards.


Average Ratings

2 Reviews
  • 4 / 5
    Overall
  • 3 / 5
    Ease of Use
  • 4.5 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Pricing Details
    For more information visit https://www.giftbit.com/pricing/
  • Free Version
    Yes
  • Free Trial
    Yes
  • Deployment
    Cloud, SaaS, Web
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
  • Support
    Online
    Business Hours

Vendor Details

  • Giftbit
  • www.giftbit.com
  • Canada

About Giftbit

Giftbit is a rewards platform that lets you buy, deliver and control digital gift cards. With Giftbit, you have access to hundreds of top brands including Visa and Amazon; and the ability to select multiple brands for your recipient to choose from or donate. Giftbit provides comprehensive reporting on the status of every gift card for customers to examine their ROI. Giftbit also provides a powerful API integration and a test environment that you can access immediately.


Giftbit Features

  • Corporate Memberships
  • CRM
  • Customer Activity Tracking
  • Discount Management
  • Gift Card System
  • Loyalty Card System
  • Member Portal
  • Membership Management
  • No-Card Loyalty System
  • Referral Tracking
  • Rewards Management

Giftbit Reviews Recently Reviewed!


The idea is great, but the execution is poor.

May 05, 2018
3/5
Overall
1 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 1.0/10 Not
Likely
Extremely
Likely

Pros: I like that you can get some money back for unclaimed cards. A great choice of vendors to select from for the gift card purchase.

Cons: A confusing user interface that lacks basic functionality such as confirmation messages after purchase, lack of notifications, holding former draft orders in limbo. After some back and forth with support, they said I wasn't using the software "correctly". It shoudln't be used to purchase gift cards, but rather as some kind of marketing automation tool.

Overall: Clients used the gift cards, but it was a huge waste of time getting it setup. However, I dreaded having to login and use their software everytime I had to because it was very confusing and their support team was quick to respond, but not very empathetic apologetic about the issues on their UI.

Vendor Response

by Giftbit on May 09, 2018

Hi Brandon, Thanks for taking the time to share this feedback - we always want to ensure our customers have a great experience and I'm sorry to hear that you did not. I would also love to gather more of your feedback. As your email is not displayed, please feel free to email operations@giftbit.com to chat further.

Excellent product - does what it advertises

Apr 04, 2018
5/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Great product if you value having the correct email address - found many incorrect email addresses in real time
Amazing customer service

Cons: Reports could be more customized. Currently, a very general excel file is generated which required some processing.