--- title: "Giftbit Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Giftbit Software - reviews, pricing plans, popular comparisons to other Customer Loyalty products and more." source_url: "https://www.capterra.com/p/173343/Giftbit/" page_type: "product" language: "en" publication_date: "2026-10-21" --- # Giftbit Software Review 2026: Features, Integrations, Pros & Cons Last updated on October 21, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Giftbit ## What is Giftbit? Use Giftbit to buy, send & track digital gift cards to attract, engage & retain your customers. Send individually or in bulk with our simple web-app. Just upload your list of recipients and schedule your customized offers! Prefer to automate? Integrate directly with our API or trigger via Zapier with the apps you already use! On-demand, free account & API. No minimums or subscription fees. Pay face-value for claimed rewards and get volume discounts & revenue sharing. ## What is Giftbit used for? [Employee Recognition](https://www.capterra.com/employee-recognition-software/)[Customer Loyalty](https://www.capterra.com/customer-loyalty-software/)[Referral](https://www.capterra.com/referral-software/) Recognitions Shortlist Best ease of use Top alternative Featured Overall rating Based on 81 user reviews Reviews sentiment Positive 94% Neutral 5% Negative 1% Contact vendor for pricing Free trial available Includes Free Version Capterra Shortlist charts the highest-rated and most popular products... - Customer Loyalty / 2025 Our "Best of" badge program showcases products with the highest ratings... - Customer Engagement / 2026 - Market Research / 2026 - Referral / 2026 Our "Best of" badge program showcases products with the highest ratings... Do you work for Giftbit?[Manage this product listing](https://www.g2.com/products/giftbit/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Giftbit 4.6 (82) VS. [4.9 (3,855)](https://www.capterra.com/p/186209/Guusto/reviews/) Starting Price Contact vendor Starting Price $4.8 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.6 (82) Ease Of Use 4.9 (3,855) Value For Money 4.5 (80) Value For Money 4.9 (3,477) Customer Service 4.5 (79) Customer Service 4.9 (3,537) ## Giftbit alternatives Highest Rated [4.9 (4,859)](https://www.capterra.com/p/140428/Awardco-Employee-Performance/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 99% of reviewers rated it above 4 stars [4.8 (2,162)](https://www.capterra.com/p/125670/Workhuman/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [4.9 (741)](https://www.capterra.com/p/170710/Bucketlist/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [4.8 (566)](https://www.capterra.com/p/197141/Tremendous-Rewards/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 99% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/173343/Giftbit/alternatives/) ## FAQs about Giftbit Overview ### What problems does Giftbit solve? Giftbit solves the manual work of buying, distributing, and tracking employee, client, survey, and referral rewards. Teams can send branded digital gift cards in bulk or through automated CRM, HR, survey, and Zapier workflows, let recipients choose brands, and monitor delivery, claims, and redemptions. HR, sales, marketing, and customer success teams benefit most. Answer based on 71 reviews Overview ### Which roles and teams benefit most from Giftbit? Giftbit is most used by business owners, founders, and executives who send digital rewards for customer appreciation, employee recognition, and incentive programs. Marketing teams use it for campaign giveaways and respondent incentives, while office managers, executive assistants, and people operations staff manage employee gifts, event rewards, and administrative distribution. Answer based on 82 reviews Overview ### What company size and industries is Giftbit built for? Giftbit is built primarily for small businesses (73%), with Information Technology and Services and Computer Software as the top industries at 7% each. It also serves market research, HR, marketing, customer success, sales, and event-planning teams running reward programs, including midsize businesses (16%) and enterprises (11%). Answer based on 82 reviews Features and Usability ### What are the key features of Giftbit? Giftbit includes core gift card management and reward incentives for employee recognition, customer promotions, and referral programs. Users can send digital gift cards in bulk through personalized email or links, offer recipient choice through a rewards catalog, customize templates and branding, and track delivery, claims, and redemptions through reporting and dashboards. Answer based on 65 reviews Integrations ### Which third-party tools and platforms does Giftbit integrate with? Giftbit connects natively to Zapier, giving it access to many third-party apps and workflow automations through that platform. This integration supports connections to common business tools without requiring custom development. Answer based on 6 reviews Getting Started and Support ### What training and onboarding options does Giftbit offer? Giftbit provides live online sessions, documentation, and videos for team training. Live online sessions support guided setup and direct instruction, documentation offers written reference material for self-paced review, and videos provide visual walkthroughs of key features and processes. Answer based on 1 reviews Getting Started and Support ### What customer support options does Giftbit offer, and how do users rate the experience? Giftbit offers email/help desk, FAQ/forum, knowledge base, phone support, and chat. Users often describe support as responsive, helpful, and quick to resolve setup or template issues, with live chat cited for timely assistance. Some users report slow responses, limited empathy, or unresolved confusion when navigating the interface. Answer based on 23 reviews Features and Usability ### How reliable is Giftbit for sending digital gift card emails? Giftbit sends personalized digital gift emails quickly and supports delivery tracking, but inbox placement can vary. Marketing teams and employee-recognition administrators value templates, bulk sends, downloadable redemption links, and claim reminders. Some recipients encounter spam filters or blocked company domains, and users may need manual links, improved notifications, or easier email edits. Answer based on 18 reviews Features and Usability ### How customizable are Giftbit digital gift card campaigns? Giftbit lets teams customize digital gift card campaigns with branded messages, templates, recipient choices, and flexible bulk-order settings. HR, marketing, and employee-recognition teams find the setup easy to adapt for milestones, surveys, and customer incentives. API and Zapier connections also support tailored workflows, though design-level branding options may feel limited for some campaigns. Answer based on 12 reviews ## Features AI summary Based on 1,860 Customer Loyalty reviews Capterra data shows that buyers of customer loyalty software rank the following features as their top priorities: - **Loyalty Program** (**45%** of reviewers rated this feature as critical) - **Rewards Management** (**39%**) - **Third-Party Integrations** (**49%**) Giftbit supports all three of the features reviewers value most: **Loyalty Program**, **Rewards Management**, and **Third-Party Integrations**. Together, these capabilities help businesses run loyalty initiatives, manage rewards more effectively, and connect the platform with other systems, allowing teams to improve customer retention and deliver a more consistent rewards experience. Loyalty Program 4.2 (6) 66.67% of 6 reviewers that rated this feature as important or highly important Offer prizes, discounts, and other incentives for customers to earn reward points on purchases and redeem them for future purchases Rewards Management 4.3 (9) 88.89% of 9 reviewers that rated this feature as important or highly important Strategize and implement rewards for returning customers, employees and other members Third-Party Integrations 4.1 (13) 92.31% of 13 reviewers that rated this feature as important or highly important Set up connections to third-party platforms to improve business processes Gift Card Management 4.7 (3) 66.67% of 3 reviewers that rated this feature as important or highly important Reward loyal customers with gift cards which they can redeem for special offers and loyalty bonus Loyalty Cards 5.0 (3) 66.67% of 3 reviewers that rated this feature as important or highly important Manage loyalty cards that hold rewards and promotions to incentivize customers to return Customizable Branding 4.3 (20) 95.00% of 20 reviewers that rated this feature as important or highly important Add customized logos and colors to align with company branding Giftbit 56 features ### All Features - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Activity Tracking: Track and document all activities across devices, networks, and other systems - API: Application programming interface that allows for integration with other systems/databases - Campaign Analytics: Track and interpret campaign performance metrics - Campaign Management: Create a collection of marketing actions to complete specific goals and plan and analyze campaign results - Campaign Planning: Plan and strategize marketing campaigns - Churn Management: Identify customers at risk of migration and activate strategies to retain them - Commission Management: Tracking, calculating, and paying commissions and earnings to employees - Communication Management: Manage and track all internal and external communication conducted via calls, email, text, or chat - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Customer Activity Tracking: A report showing what actions customers perform - Customer Database: A collection of customer information such as contact details, demographics, previous interactions, etc. - Customer Segmentation: Process of dividing customers into groups based on common characteristics - Customer Surveys: Tool to send questionnaires to customers to gauge feedback - Customizable Branding: Add customized logos and colors to align with company branding - Customizable Fields: Customize data fields to support various needs and use cases - Customizable Reports: Alter the layout and content of reports - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Dashboard: Assembly of graphs and charts for visualizing and tracking statistics/metrics - Data Import/Export: Import and export data to and from software applications - Discount Management: Track products that are for sale at a reduced price or part of coupon promotions - eCards: Digital greeting cards that are sent electronically, usually via email - Employee Recognition: Acknowledge and reward employees for reaching specific goals and/or for exemplary performance - Employee Referral Management: Manage and track employee referrals for open job positions - Employee Reward Programs: Builds a system of recognition and rewards to encourage employee performance and link outcomes to business needs - Engagement Tracking: Tracks metrics that provide insight into how a user interacts with any interface or product - Event Triggered Actions: Predefined actions automatically performed on the occurance of specific events - For Customer Referrals: For customer referral programs / referral marketing products - For Employee Referrals: Products that allow employees to make referrals for open job positions - Gamification: Games or game-like elements to track progress and reward accomplishments - Gift Card Management: Reward loyal customers with gift cards which they can redeem for special offers and loyalty bonus - Incentive Management: Manages incentive programs such as profit sharing, stock awards, and individual bonus plans - Lead Engagement: Communicate with potential customers by distributing promotional/informational materials via social media, email or other channels - Lead Generation: Manage the process of attracting and converting business prospects into leads - Loyalty Cards: Manage loyalty cards that hold rewards and promotions to incentivize customers to return - Loyalty Program: Offer prizes, discounts, and other incentives for customers to earn reward points on purchases and redeem them for future purchases - Manager-to-Employee Recognition: Allows managers to praise, recognize skills, and give feedback to their employees - Member Portal: Online gateway through which members can access/update personal information - Membership Management: Database of members to track personal information of individuals and families - Mobile Access: Access software remotely via mobile devices - Monitoring: Observe and track the demand, usage, progress or quality of a system, product, or user - Multi-Campaign: Manage multiple campaigns in one system - Multiple User Accounts: Allow multiple users with individual logins and varying permissions to use the same account, software, portal, or service - Performance Metrics: A set of indicators that tracks the performance of networks, applications, systems, teams, etc. - Promotions Management: Design, communicate, and distribute incentives to perform a specific action - Recognition Tracking: Track accrued recognition and rewards at an individual employee level - Referral Tracking: Log and store the source of contacts/leads - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Rewards Catalog: A catalog which lists a selection of rewards for incentive programs, loyalty programs, referral programs, and more - Rewards Management: Strategize and implement rewards for returning customers, employees and other members - Search/Filter: Search and filter data across systems to locate required information by entering keywords or certain criteria - Social Media Integration: Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. - Social Promotion: Market event via social media tools - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Workflow Management: Create, design and manage workflows for repetitive tasks --- Get Advice We can help you find the software with the features you need. Features 4.4 (82) 4.4 Based on 82 reviews ## Pricing Value for money 4.5 (80) Free Trial Free Version [View pricing plan details](https://www.capterra.com/p/173343/Giftbit/pricing/) Free Custom Quote Available. It includes: - Reward Ordering & Tracking Platform - API Access - Email Template Customization & Delivery - Access to Brands - Team Accounts - Full Reporting Capabilities - Customer Success - Recipient Support Value for money 4.5 (80) 4.5 Based on 80 reviews ## Integrations [ Zapier](https://www.capterra.com/p/130182/Zapier/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.5 (79) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.5 (79) 4.5 Based on 79 reviews ## User reviews Overall rating 4.6 Based on 81 reviews Filter by rating Counts reflect reviews available in this feed. 5(52) 4(24) 3(4) 2(0) 1(1) Mentioned topic Recent reviews first, then most helpful RE Reviewer High School Ops Used the software for: Less than 1 year ### "No Complaints!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 8, 2025 My company used Giftbit to help with a small referral program based on survey submissions. It was easy to import contacts, send orders in bulk and top up our account with funds when running low. We had \[sensitive content hidden\] as our rep who was available for any questions and helped walk us through the site so we had to knowledge to succeed! And that we did! Pros Giftbit is very intuitive, easy to upload contacts, create templates and track for mulitple bulk orders. All steps are customizable to your needs. Cons There is not a lot that Giftbit hasnt thought of to make the users experience problem free. I didn't come across any roadblocks. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Agnes Serwaa A. Web developer, product/graphic designer Used the software for: 3-5 years ### "An easy way to deliver a batch of gift cards seamlessly" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 March 22, 2023 It's a great way for customizable gifting Pros I love the bulk card scheduling feature and the ability to customize the cards Cons Setting up templates was a bit of a struggle for me in the initial stages Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Jejuan S. Owner Used the software for: I used a free trial ### "Customer evaluator " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 6/10 July 23, 2025 Customer service sent me rewards. So I give it 5 stars.They have customer friendly staff ready to hear from that travel and is buying from different stores Pros Good for employees and business travelers that may be away from home for while. This product helps with managing money and spend Cons It's only store credit from different businesses. There is not much you can do with the gift cards. But manage money and spend. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Account Manager Used the software for: Less than 1 year ### "Terrible Scam of a Company" 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 1/10 January 5, 2021 Overall I had a terrible experience and would not recommend using them. Your end users will NOT be happy Pros This isn't software-- they scam you into using them to issue giftcards with little to no flexibility Cons This company is a complete scam and their customer service is useless. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Mental health specialist Used the software for: Less than 1 year ### "Get the gift of Giftbit" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 April 22, 2025 Using Giftbit to reward our employees has been cost effective and amazing. You can customize and order you digital rewards with no hassel. Pros The easy and cost effective way to send rewards to our employees. Being able to remotely access customer service when needed is a great bonus to the software. Cons Nothing negative to report about this software, its hassle free and highly recommended Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. SB Stevan B. IT Executive Used the software for: 1-3 years ### "Excellent gifting platform" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 3.0 3.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 April 21, 2025 Wonderful experience. I really happy when selected to get the reward for all my hard work on my workplace. Pros Easy e-gift and incentive distribution is what I love about this platform. It used to reward and appreciate employees on our company for various reason, especially for our top performance worker or the month. The process to claim the reward is straightforward and easy to choose which gift card I want to redeem. Cons Nothing negative or bad to be said about Giftbit. It is easy to use and make people enjoy when we received it. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Data Analyst Used the software for: Less than 1 year ### "It is very nice " 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 3.0 3.0 Likelihood to Recommend 4/10 May 27, 2025 Pros Giftbit product is good and nice quality Cons Customer satisfaction is least of some products Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Sales and marketing supervisor Used the software for: Less than 1 year ### "GiftBit changing the game of incentives" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 11, 2025 My experience has been awesome, i used to buy manually incentives for my agents, but now we jusy a few clicks i can get it for the whole department. Reduce the time and effort by 100%. Pros Since we are a sales department, we were looking for an alternative to recognize our most valuable agents. So there where Goftbit comes, making it really easy for our agents to track their incentives and redeem it, they have the option to choose if they want an specific platform to use it or just a prepaid card. Cons None, i haven't seen any drawbacks yet, i can personally can't complain at all. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Front of house manager Used the software for: Less than 1 year ### "Do you want an easy way to capture and track new/repeat customers??" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 March 27, 2025 amazing. so simple and very cost-effective Pros it helps retain customers. they love rewards and gives them an active reason to return and refer other customers Cons increased business that's easily trackable via online metrics Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer FINANCE MANAGER Used the software for: I used a free trial ### "SIMPLE IS BETTER " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 1, 2025 I THINK ITS GREAT. EVERYONE SHOULD USE IT. SIMPLE NOT HARD TO LOAD UP. YOUR FRIENDS AND FAMILY MEMEBERS WILL LOVE IT. Pros ITS EASY TO USE AND GIVE OUT. I LOVE ANYTHING THATS SIMPLE AND CONVENIENT. PLUS EMPOLYEES OR WHO EVER YOU GIFT IT TO WILL LOVE IT. Cons I DIDNT REALLY HAVE ANYTHING NEGITIVE TO SAY ABOUT THE PRODUCT. ANYTHING THAT IS EASY, FAST AND SIMPLE TO USE IS THE BEST. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/173343/Giftbit/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.