Giftbit Ratings

Overall
4.5/5
Ease of Use
4/5
Customer Service
4.5/5

About Giftbit

Giftbit is a rewards platform that lets you buy, deliver and control digital gift cards. With Giftbit, you have access to hundreds of top brands including Visa and Amazon; and the ability to select multiple brands for your recipient to choose from or donate. Giftbit provides comprehensive reporting on the status of every gift card for customers to examine their ROI. Giftbit also provides a powerful API integration and a test environment that you can access immediately. Learn more about Giftbit

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Showing 8 of 8 reviews

Showing Most Helpful

Showing 8 of 8 reviews

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Rating
Company Size
Reviewer's Role
Length of Use
Frequency of Use
Katie K.
Office Manager
Information Services, 51-200 employees
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
4/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
March 22, 2019

“The answer to your reward issuing problems”

Pros-Template feature -Ease of ordering -Contact retention (with the ability to resend or see if someone has claimed the gift card yet) -Customer Service Team is quick to answer and can always resolve my issues
ConsI wished that there was additional currency choices and gift card type. Also wish there was a way to view the orders by number, when its monthly reporting time, digging through my emails can be a pain.
Reviewer Source 
Source: Capterra
March 22, 2019
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Rob R.
Strategic Programs & New Partnerships Manager
Computer Software, 5001-10,000 employees
Used the software for: 1-2 years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
November 9, 2018

“Modern Platform, Easy UI.”

OverallI would recommend Giftbit to anyone wanting to incentivize or reward people. This is a minimal-hassle platform that takes the pain out of keeping track of hundreds or thousands of gift cards sent.
ProsThe Giftbit interface is lightweight and intuitive. I can easily check on the status of Giftbits I've sent to recipients, and know who has and who hasn't activated their rewards yet. I also like the bulk options, for sending hundreds of Giftbits at a time.
ConsWe would like Giftbit and VISA to allow Visa Incentive Cards to be sent (and used) outside the US, this would greatly expand our use of the platform.
Reviewer Source 
Source: Capterra
November 9, 2018
Verified Reviewer
Public Safety, 201-500 employees
Used the software for: 6-12 months
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
August 24, 2018

“Great instant Product - Easy UX (Needs more Canadian Selection)”

OverallEmployee rewards are always relevant in the moment and you don't always go ourt and buy gift cards...And variety is another issue...These guys solve that problem...
Pros- Visual - Instant reward & Gift - Tracking and utilization
ConsNeed more Canadian Options to be able to match the vast selection in the USD side
Reviewer Source 
Source: Capterra
August 24, 2018
Brandon B.
Owner
Music, 11-50 employees
Used the software for: 6-12 months
Overall Rating
3/5
Ease of Use
1/5
Customer Service
4/5
Features
3/5
Value for Money
2/5
Likelihood to Recommend
1/10
Reviewer Source 
Source: Capterra
May 5, 2018

“The idea is great, but the execution is poor.”

OverallClients used the gift cards, but it was a huge waste of time getting it setup. However, I dreaded having to login and use their software everytime I had to because it was very confusing and their support team was quick to respond, but not very empathetic apologetic about the issues on their UI.
ProsI like that you can get some money back for unclaimed cards. A great choice of vendors to select from for the gift card purchase.
ConsA confusing user interface that lacks basic functionality such as confirmation messages after purchase, lack of notifications, holding former draft orders in limbo. After some back and forth with support, they said I wasn't using the software "correctly". It shoudln't be used to purchase gift cards, but rather as some kind of marketing automation tool.

Vendor Response

By Giftbit on May 9, 2018
Hi Brandon, Thanks for taking the time to share this feedback - we always want to ensure our customers have a great experience and I'm sorry to hear that you did not. I would also love to gather more of your feedback. As your email is not displayed, please feel free to email operations@giftbit.com to chat further.
Reviewer Source 
Source: Capterra
May 5, 2018
Verified Reviewer
Information Technology and Services, 1-10 employees
Used the software for: Less than 6 months
Overall Rating
4/5
Ease of Use
3/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
9/10
Reviewer Source 
Source: Capterra
August 22, 2018

“Giftbit Review”

OverallLove it -- would recommend it to anyone who needs to distribute gift cards at scale
ProsAll the giftcard options they offer and overall workflow
ConsAPI is a bit clunky and wish they had better reporting
Reviewer Source 
Source: Capterra
August 22, 2018
Roee L.
Graduate Student
Unspecified
Used the software for: Less than 6 months
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
3/5
Value for Money
5/5
Reviewer Source 
Source: Capterra
April 4, 2018

“Excellent product - does what it advertises”

ProsGreat product if you value having the correct email address - found many incorrect email addresses in real time Amazing customer service
ConsReports could be more customized. Currently, a very general excel file is generated which required some processing.
Reviewer Source 
Source: Capterra
April 4, 2018
Verified Reviewer
Research, 501-1000 employees
Used the software for: Less than 6 months
Overall Rating
4/5
Ease of Use
5/5
Customer Service
3/5
Features
3/5
Value for Money
3/5
Likelihood to Recommend
6/10
Reviewer Source 
Source: Capterra
May 29, 2019

“Main Features are Easy to Use and Valuable”

ProsIt has a decent price point and is easy to pull reports of which gift cards have been used.
ConsIt is difficult to access things that should be easier, such as receipts and FAQs are not comprehensive.
Reviewer Source 
Source: Capterra
May 29, 2019
MEERA S.
Business analyst
Information Technology and Services, 51-200 employees
Used the software for: Less than 6 months
Overall Rating
4/5
Ease of Use
4/5
Customer Service
4/5
Features
4/5
Value for Money
4/5
Likelihood to Recommend
8/10
Reviewer Source 
Source: Capterra
September 17, 2019

“Review about Giftbit”

OverallIt is very helpful to offer gift card to the customer and allow customer to choose many brands.
ProsIt useful for large and even for small enterprises to contact and communicate their customer and offer any gifts.
ConsThere is nothing to dislike about this product because t very useful to get gift cards and buy and can select multiple brands
Reviewer Source 
Source: Capterra
September 17, 2019