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Giftbit Reviews
Pros
We can effectively improve the reward program by monitoring the gift card delivery and redemption.
I love the simplicity of the platform and how easy it is to send our clients gift cards. I also like the reporting feature.
Overall great - ease of use and efficiency were amazing with the automations and templates.
Love that I can download links and send email myself. Love the fact that the recipient can have an option on what gift they want from three choices, if I set it up that way.
Cons
The lack of gift choices, inability to send internationally, and the contact import isn't very user-friendly.
The template is rigid and has awkward wording built in ("[Company name] sent you an offer"), which does not relate to 90% or more of our actual sends.
This company is a complete scam and their customer service is useless.
Too bad that you can't choose your own amounts for certain vendors, only fixed.
Showing Most Helpful
Showing 25 of 47 reviews
"An easy way to deliver a batch of gift cards seamlessly"
Overall: It's a great way for customizable gifting
Pros: I love the bulk card scheduling feature and the ability to customize the cards
Cons: Setting up templates was a bit of a struggle for me in the initial stages
Vendor Response
"Giftbit review"
Pros: easy to use great interface great customer service
Cons: not enough vendors too bad that you can't choose your own amounts for certain vendors, only fixed.
"Review of giftbit"
Overall: It is easy to use, and i use it plenty for promotions.
Pros: It does the job, i use it plenty for promotions and stuff within our agency.
Cons: Could offer discounts for bulk purchases.
"Terrible Scam of a Company"
Overall: Overall I had a terrible experience and would not recommend using them. Your end users will NOT be happy
Pros: This isn't software-- they scam you into using them to issue giftcards with little to no flexibility
Cons: This company is a complete scam and their customer service is useless.
"Giftbit is an easy to use gifting platform"
Overall: I use Giftbit to offer incentives to our existing or first time customers to continue using to buy our products and services. I serve both businesses and individuals whose taste, preferences and buying trends are not static. Giftbit have assisted me to retain most of them.
Pros: It is easy to use Giftbit. I am able too buy and send gifts in seconds. They have a fair pricing considering how efficient the platform is. The support team is amazing. They swiftly respond and help when needed.
Cons: The Dashboard doesn't show the recipient's details and if they have received or not received the gift. The process of setting up templates can be cumbersome. The support though are swift. They helped me to set up the templates
"Great software"
Overall: Makes work very easy when sending out a lot of gift cards to different sets of people
Pros: Sending digital gift cards are made easy and efficient
Cons: Nothing really. It works pretty smooth and I like it
"Powerful and good overall for large quantities, but not without hiccups"
Overall: This streamlined option for sending large quantities of gift cards is worth the hiccups along the way due to some great features and exceptional customer service. I know that Giftbit cares about satisfying its customers and I believe they will continue to optimize the experience going forward.
Pros: There are not many offerings that I could find that would facilitate mass gift card sends as well as provide the recipients multiple options as to where to redeem their gift. This saves a lot of time as well as avoids 1000 different charges on your credit card (which might even get blocked by your bank)- it's all consolidated! They also have different gift card options for various international regions, which is important to note if you have international recipients (you will have to do separate projects by region) - but that guarantees they won't have any trouble redeeming from where they are! The best aspect of this company is the customer service, though. They were super fast, helpful and resolved everything for me, free of charge, even when I made some mistakes that probably cost them some money. They have a live chat feature which I utilized, and copies of messages are sent to your email when you are not online! Another exceptional feature is that you get 50% of your money back from any unredeemed gift cards. Normally you'd send out gifts not knowing who uses them or having any shot at recuperating unused money! Overall, some super smart features and offerings. I would definitely use Giftbit again.
Cons: I was able to resolve all of my issues; however, initially I ran into some hiccups related to contact entry in my recipient database 95% of my excel sheet imported but I had to scan for the missing ones and manually enter them. As well, some recipients could not receive the Giftbit email because their company domains blocked Giftbit as a sender due to firewall protections. For those who could not receive, I sent to them individualized links for redemption via my personal email. This is a fine solution, but time consuming, and defeats the purpose of utilizing a system like this.
"Giftbit helps us a lot in effectively managing the Rewards and Incentive Programs."
Pros: We loved how easy it is to buy and send e-gift cards to our users with Giftbit. Giftbit offers various gift cards to choose from and also offers the sending of gift cards in bulk. They also offer Visa Gift card for just additional 2.95$, which is most loved by our users. We can manually customize the Reward Template and add our brand logo, details of the incentive program and reward message. By using the Giftbit API, we can automate the whole incentive/loyalty program. We can effectively improve the reward program by monitoring the gift card delivery and redemption.
Cons: The major issue we face while using Giftbit is that if a recipient does not accept a gift card, we get only 50% of the face value back. We really wish that they should do something about it. Other than this, we so far haven't faced any major issue with Giftbit.
"Modern Platform, Easy UI."
Overall: I would recommend Giftbit to anyone wanting to incentivize or reward people. This is a minimal-hassle platform that takes the pain out of keeping track of hundreds or thousands of gift cards sent.
Pros: The Giftbit interface is lightweight and intuitive. I can easily check on the status of Giftbits I've sent to recipients, and know who has and who hasn't activated their rewards yet. I also like the bulk options, for sending hundreds of Giftbits at a time.
Cons: We would like Giftbit and VISA to allow Visa Incentive Cards to be sent (and used) outside the US, this would greatly expand our use of the platform.
"The answer to your reward issuing problems"
Pros: -Template feature -Ease of ordering -Contact retention (with the ability to resend or see if someone has claimed the gift card yet) -Customer Service Team is quick to answer and can always resolve my issues
Cons: I wished that there was additional currency choices and gift card type. Also wish there was a way to view the orders by number, when its monthly reporting time, digging through my emails can be a pain.
"Très bon produit"
Overall: Dans l'ensemble, Giftbit est la meilleure solution pour la distribution et fidélisation des clients pour les cartes cadeaux mettant tout ses utilisateurs en sécurité . Très bonne plateforme
Pros: Giftit est meilleure plate-forme et très facile à utiliser et m'a aidé à garder une trace des cadeaux qui ont été échangés . J'apprécie énormément
Cons: Très facile et très efficace mais ça reste quelques problèmes de Burg et je souhaite que ça soit disponible pour tout les pays
Vendor Response
"Great for recognition"
Pros: Giftbit works really well for our needs as a weekly recognition program. It is easy to send, and use the gift cards. Love that you can save templates to use quickly but you can also create new templates just as easily. They have an extensive list of gift cards that satisfy anyone's preferences. Overall, would recommend Giftbit to others for it's ease of use.
Cons: Most difficult part is the reporting. I wish there was an easier way to run reports without having to wait for them to be generated and sent to your email. Also from the contacts, you should be able to click each one and find out how much you have gifted/any outstanding balances immediately. Would like to see those features improved upon.
"Easy and cost effective"
Overall: Working with Giftbit has been great. We've been sending gift cards with them for a few years now, and we've seen the platform improve a lot.
Pros: We chose Giftbit because we realized a large chunk of our digital gift cards weren't being redeemed. Giftbit was the perfect solution to help us recoup some of that money and apply it to the next order. It's easy to upload contacts and make templates. They also allow for a bunch of different gift card options which shows that we care about our recipients (by letting them choose which type of gift is right for them).
Cons: You can resend an email individually with the click of a button, but it would be nice to be able to do a bulk reminder or resend to those who haven't claimed their offer yet, maybe with the ability to add some text. While the ability to get some of your unclaimed money back is great, our first preference is for recipients to use their gift cards!
"Giftbit has saved me!"
Overall: It has saved me so much time and stress- very thankful to have found Giftbit!
Pros: I use to spend hours sending referral gifts and asking people what they wanted and Giftbit has taken all of that away from me and saved me hours. Our referral sources love it and always say how cool it is they get to select so many great options. ALSO I am able to track and see who has not used a gift card and easily resend to them.
Cons: I wish I had a way to revise the email if I accidently put it in wrong as I have made a few mistakes and then not been able to resend. Usually customer service helps right away though!
"Easy and Convenient "
Overall: I have used GiftBit both at this job and my previous job. Previously we used it extensively to reward people for completing post-event surveys or for watching a webinar. At this job, we use it to send a $50 gift card to our home buyers on their 6 month anniversary.
Pros: Love that I can download links and send email myself. Love the fact that the recipient can have an option on what gift they want from three choices, if I set it up that way. Love the reporting to see if any recipients haven't claimed their gift, so we can remind them.
Cons: Sending an email from the system lands it in junk mail at times, so I use downloadable links to circumvent that.
"Easy way to send gifts"
Overall: So happy that I found Giftbit and our agency will continue using this service for years to come.
Pros: Giftbit allowed me to send a gift to over 200 employees with multiple options that pleased everyone. During the pandemic, it wasn't realistic to send gift cards to everyone's home when we wanted to reward them. All of the staff loved and appreciated being able to choose their favorite store or restaurant to use their gift card at.
Cons: To ensure we didn't lose money on the project, I purchased the links and had to individually send the gift cards to each employee - that way, if they didn't redeem them in time, I could redeem them and send them to their email (which happened a lot) before we lost half the value of the gift card. It just made it tedious for me.
"Easy to use and navigate. Superb customer service!"
Overall: I am a very happy customer! It made my work easy and I will definitely recommend. Even in times that I needed to ask some questions, the customer support were quick to respond. :)
Pros: What I love about Giftbit is that it's very user-friendly. Easy to navigate and customize. You can create a campaign in a few minutes. I have been using it for more than 2 years now and I haven't had any issue so far.
Cons: Haven't encountered any issue so far- so all good! :)
"Great instant Product - Easy UX (Needs more Canadian Selection)"
Overall: Employee rewards are always relevant in the moment and you don't always go ourt and buy gift cards...And variety is another issue...These guys solve that problem...
Pros: - Visual - Instant reward & Gift - Tracking and utilization
Cons: Need more Canadian Options to be able to match the vast selection in the USD side
"Easy to use, No frills "
Overall: Positive and simple.
Pros: The simplicity of sending and customizing gifts, multiple options for sharing the gift, and the availability to create templates and repeat the process again.
Cons: The lack of gift choices, inability to send internationally, and the contact import isn't very user-friendly.
"Giftbit Review"
Overall: Love it -- would recommend it to anyone who needs to distribute gift cards at scale
Pros: All the giftcard options they offer and overall workflow
Cons: API is a bit clunky and wish they had better reporting
"Fast and easy gift cards for customers"
Overall: Couldn't be more pleased. This was the gift card solution I was looking for.
Pros: It's very easy to purchase credits and send gift cards. I send customers gift cards after they participate in an educational Zoom meeting. It takes me less than 60 seconds to send the gift card. The incentive drives participation in the calls, which in turn drives sales. My customers really like that they get a choice of gift card as well.
Cons: I had trouble getting my logo sized properly and looking good in my template. However, I asked for help through the online chat box and my problem was solved in less than a day. There was a lot of effort and conversation by [SENSITIVE CONTENT] in order to make sure I got exactly what I wanted. The support was stellar.
"Easy to send out a LOT of gift cars"
Overall: Overall, this is a great tool. But I find that I use the other program more because I'm not pressed for time, and I come out better financially with the other one.
Pros: This is really easy to use and allowed me to send out gift cards to everyone at my company. There are lots of gift cards options. And anytime I had a question, the team was so quick to answer politely and completely.
Cons: I can use other programs that don't charge me per order. Those same other programs gives me rewards back, meaning money back to me.
"The idea is great, but the execution is poor."
Overall: Clients used the gift cards, but it was a huge waste of time getting it setup. However, I dreaded having to login and use their software everytime I had to because it was very confusing and their support team was quick to respond, but not very empathetic apologetic about the issues on their UI.
Pros: I like that you can get some money back for unclaimed cards. A great choice of vendors to select from for the gift card purchase.
Cons: A confusing user interface that lacks basic functionality such as confirmation messages after purchase, lack of notifications, holding former draft orders in limbo. After some back and forth with support, they said I wasn't using the software "correctly". It shoudln't be used to purchase gift cards, but rather as some kind of marketing automation tool.
Vendor Response
"OK option for ordering bulk gift cards"
Overall: Rated it a 5 for ease of use and a bit costly of $24.50 service fee to do bulk orders.
Pros: I mainly used this software when I need to purchase large bulk orders of over 25 gift cards
Cons: It's not user friendly and sometimes awkward to navigate. But I had a lot of help from tech support for this site otherwise I would be lost.
"Tech-forward way to reward employees"
Overall: Overall great - ease of use and efficiency were amazing with the automations and templates.
Pros: The ease of use to send Giftcards via links or email to many different people, on different teams at the company. It also has a great template setup and makes automations very quick.
Cons: We do have international employees and the functionality isn't there for Giftbit to send internationally — which was a small snag but since we're U.S.-based, it wasn't a huge issue. I can see it deterring international/global customers though.