# Giftbit Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Giftbit the right Customer Engagement solution for you? Explore 82 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/173343/Giftbit/reviews --- Giftbit 4.6 (82) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated June 3rd, 2026 # Reviews of Giftbit Ease of use 4.6 Customer Service 4.5 ## Pros and Cons in Reviews JS Jelfry S Sales and marketing supervisorConsumer Services, 201 - 500 employeesUsed the software for: Less than 6 months. “So there where Goftbit comes, making it really easy for our agents to track their incentives and redeem it, they have the option to choose if they want an specific platform to use it or just a prepaid card.“ March 8, 2025 MA Mickey A High School OpsMarketing and Advertising, 2 - 10 employeesUsed the software for: Less than 6 months. “There is not a lot that Giftbit hasnt thought of to make the users experience problem free.“ December 2, 2025 MH Mohamed H FreelancerComputer Software, Self-employedUsed the software for: 6-12 months. “I also appreciated the wide selection of gift card options and the ability to track deliveries and redemptions in real-time.“ April 19, 2025 OI Owais I CEOInformation Technology and Services, 11 - 50 employeesUsed the software for: More than 2 years. “Some of the foreign team members have some trouble redeeming the gift.“ June 8, 2025 EJ Eucheria J Marketing coordinatorMarketing and Advertising, 501 - 1,000 employeesUsed the software for: Less than 6 months. “I appreciated the ability to send bulk gift cards quickly and offer recipients a variety of well-known brands to choose from.“ April 11, 2025 MN Miranda N Patient Service AdvocateHospital & Health Care, 11 - 50 employeesUsed the software for: 1-2 years. “I found the whole process of setting up the templates cumbersome.“ February 12, 2025 MA Mickey A High School OpsMarketing and Advertising, 2 - 10 employeesUsed the software for: Less than 6 months. “It was easy to import contacts, send orders in bulk and top up our account with funds when running low.“ December 2, 2025 Agnes Serwaa A Web developer, product/graphic designerReal Estate, 2 - 10 employeesUsed the software for: More than 2 years. “Setting up templates was a bit of a struggle for me in the initial stages“ March 20, 2023 ## Showing most helpful reviews Showing 1-25 of 82 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Agnes Serwaa A. Web developer, product/graphic designer Real Estate Used the software for: 2+ years ### "An easy way to deliver a batch of gift cards seamlessly" March 20, 2023 4.0 It's a great way for customizable gifting Pros I love the bulk card scheduling feature and the ability to customize the cards Cons Setting up templates was a bit of a struggle for me in the initial stages Review Source Response from Giftbit March 23, 2023 Hi Anges, thank you so much for your review and for being a Giftbit customer for over 2 years! I've passed your note about templates along to our product team. Our goal is to make sending rewards simple and remarkable, so we take that feedback to heart. We have some exciting things on the 2023 roadmap so watch for more updates to come! Thanks again for your review, and if you need anything please don't hesitate to reach out to support@giftbit.com JS Jelfry S. Sales and marketing supervisor Consumer Services Used the software for: Less than 6 months ### "GiftBit changing the game of incentives" March 8, 2025 5.0 My experience has been awesome, i used to buy manually incentives for my agents, but now we jusy a few clicks i can get it for the whole department. Reduce the time and effort by 100%. Pros Since we are a sales department, we were looking for an alternative to recognize our most valuable agents. So there where Goftbit comes, making it really easy for our agents to track their incentives and redeem it, they have the option to choose if they want an specific platform to use it or just a prepaid card. Cons None, i haven't seen any drawbacks yet, i can personally can't complain at all. Review Source Response from Giftbit March 19, 2025 Thank you so much for taking the time to leave us such a great review. So glad you made the switch to digital! Mallory G. Account Manager Retail Used the software for: Less than 6 months ### "Terrible Scam of a Company" January 4, 2021 1.0 Overall I had a terrible experience and would not recommend using them. Your end users will NOT be happy Pros This isn't software-- they scam you into using them to issue giftcards with little to no flexibility Cons This company is a complete scam and their customer service is useless. Review Source AE Anne E. Mental health specialist Hospital & Health Care Used the software for: 6-12 months ### "Get the gift of Giftbit" April 21, 2025 4.0 Using Giftbit to reward our employees has been cost effective and amazing. You can customize and order you digital rewards with no hassel. Pros The easy and cost effective way to send rewards to our employees. Being able to remotely access customer service when needed is a great bonus to the software. Cons Nothing negative to report about this software, its hassle free and highly recommended Review Source Response from Giftbit April 22, 2025 Thanks Anne, we appreciate the review! Happy to be part of your reward programs. JS Jejuan S. Owner Banking Used the software for: I used a free trial ### "Customer evaluator " July 21, 2025 5.0 Customer service sent me rewards. So I give it 5 stars.They have customer friendly staff ready to hear from that travel and is buying from different stores Pros Good for employees and business travelers that may be away from home for while. This product helps with managing money and spend Cons It's only store credit from different businesses. There is not much you can do with the gift cards. But manage money and spend. Review Source SB Stevan B. IT Executive Consumer Services Used the software for: 1-2 years ### "Excellent gifting platform" April 17, 2025 4.0 Wonderful experience. I really happy when selected to get the reward for all my hard work on my workplace. Pros Easy e-gift and incentive distribution is what I love about this platform. It used to reward and appreciate employees on our company for various reason, especially for our top performance worker or the month. The process to claim the reward is straightforward and easy to choose which gift card I want to redeem. Cons Nothing negative or bad to be said about Giftbit. It is easy to use and make people enjoy when we received it. Review Source Response from Giftbit May 27, 2025 Thanks for the great review Stevan. We're so pleased that you're finding our offering is straightforward and easy! PV Padmaja V. Data Analyst Computer Networking Used the software for: 6-12 months ### "It is very nice " February 4, 2025 4.0 Pros Giftbit product is good and nice quality Cons Customer satisfaction is least of some products Review Source JO Joshua O. Front of house manager Food & Beverages Used the software for: 6-12 months ### "Do you want an easy way to capture and track new/repeat customers??" March 26, 2025 5.0 amazing. so simple and very cost-effective Pros it helps retain customers. they love rewards and gives them an active reason to return and refer other customers Cons increased business that's easily trackable via online metrics Review Source Response from Giftbit March 27, 2025 Hi Joshua, thank you so much for leaving us a review and sharing your feedback. We're happy to be part of your business growth! nS natasha S. homemaker Accounting Used the software for: I used a free trial ### "great software " March 23, 2025 5.0 Pros it easy to use and layout good it hlep get gift card Cons none everything work great had no problem. Review Source Response from Giftbit March 27, 2025 Hi Natasha, thanks for taking the time to leave us a review! TW Tammy W. Owner Consumer Goods Used the software for: Less than 6 months ### "Giftbit incentives are a win for my employees" January 21, 2025 5.0 Giftbit is easy to use and my employees love it for incentives. Pros I love that they provide a wide selection of gift card options from popular brands. Cons So far my employees love Giftbit and they have not placed any concerns with me. Review Source Response from Giftbit March 19, 2025 Thank you for the great review, Tammy! We're happy to be part of your employee incentive program :) JC Jess C. Accounts Receivable Accounting Used the software for: 6-12 months ### "Giftbit Review" April 15, 2025 5.0 Pros I like that it is super easy to give employees incentives for their work. Cons There is nothing specific that I dislike about this product. Review Source Response from Giftbit April 16, 2025 Hi Jess, thanks so much for taking the time to leave us a review. We're always here to help! ER Emily R. seller Accounting Used the software for: I used a free trial ### "should get it" February 19, 2025 5.0 my experience was pretty good, easy to use Pros the thing i like about it is how easy it is to use Cons there is nothing i dont like about Giftbit Review Source Response from Giftbit March 19, 2025 Thanks for the review, Emily! JC Jérôme C. Analyst Entertainment Used the software for: Less than 6 months ### "Share your rewards! " February 19, 2025 4.0 Pros Cool and efficient software to handle rewards and incentives program to your relatives and colleagues Cons There is a large partners catalogue but could be better Review Source Response from Giftbit March 19, 2025 Thanks for the review, Jérôme! FYI, we have big plans to expand the catalog substantially :) LL Lari L. Pilot Airlines/Aviation Used the software for: Less than 6 months ### "A bit of gifts" February 2, 2025 4.0 Pros Options for gifts usually something for everyone Cons More unique stores less big box type stores Review Source Response from Giftbit March 19, 2025 Thanks for the review Lari! LG Lyneta G. Business Development Insurance Used the software for: Less than 6 months ### "Good resource for Digital Incentives & rewards " December 27, 2024 4.0 Its a great resource for providing incentives and rewards through a digital platform. Pros Easy platform to use for providing incentives and rewards Cons Nothing notable at this time. Its a good program. Review Source EP Emily P. Strategic Initiatives Manager Financial Services Used the software for: 1-2 years ### "Great for recognition" April 21, 2021 5.0 Pros Giftbit works really well for our needs as a weekly recognition program. It is easy to send, and use the gift cards. Love that you can save templates to use quickly but you can also create new templates just as easily. They have an extensive list of gift cards that satisfy anyone's preferences. Overall, would recommend Giftbit to others for it's ease of use. Cons Most difficult part is the reporting. I wish there was an easier way to run reports without having to wait for them to be generated and sent to your email. Also from the contacts, you should be able to click each one and find out how much you have gifted/any outstanding balances immediately. Would like to see those features improved upon. Reason for choosing Giftbit Giftbit allowed for a quick approval process. Gyft I had to set up an account and wait 5 business days for approval. After waiting one day, I went forward with Giftbit because they verified me quickly, and let us start recognizing employees immediately. It felt like Gyft was too slow and didn't really want our business. They never got back to me after submitting the application. Review Source SK Sandra K. Marketing Manager Construction Used the software for: 2+ years ### "Easy and Convenient " April 26, 2021 5.0 I have used GiftBit both at this job and my previous job. Previously we used it extensively to reward people for completing post-event surveys or for watching a webinar. At this job, we use it to send a $50 gift card to our home buyers on their 6 month anniversary. Pros Love that I can download links and send email myself. Love the fact that the recipient can have an option on what gift they want from three choices, if I set it up that way. Love the reporting to see if any recipients haven't claimed their gift, so we can remind them. Cons Sending an email from the system lands it in junk mail at times, so I use downloadable links to circumvent that. Reason for choosing Giftbit COVID demanded a change in plans, as people didn't want us coming by their house to drop off the card and our salespeople didn't want to do that either anymore. Also this way we don't pick the card for them, as they can choose between the three choices. Review Source VR Verified Reviewer Business Leader - Client Experience Public Safety Used the software for: 6-12 months ### "Great instant Product - Easy UX (Needs more Canadian Selection)" August 24, 2018 5.0 Employee rewards are always relevant in the moment and you don't always go ourt and buy gift cards...And variety is another issue...These guys solve that problem... Pros \- Visual - Instant reward & Gift - Tracking and utilization Cons Need more Canadian Options to be able to match the vast selection in the USD side Review Source SH Scott H. President Medical Devices Used the software for: Less than 6 months ### "Fast and easy gift cards for customers" July 27, 2021 5.0 Couldn't be more pleased. This was the gift card solution I was looking for. Pros It's very easy to purchase credits and send gift cards. I send customers gift cards after they participate in an educational Zoom meeting. It takes me less than 60 seconds to send the gift card. The incentive drives participation in the calls, which in turn drives sales. My customers really like that they get a choice of gift card as well. Cons I had trouble getting my logo sized properly and looking good in my template. However, I asked for help through the online chat box and my problem was solved in less than a day. There was a lot of effort and conversation by \[SENSITIVE CONTENT\] in order to make sure I got exactly what I wanted. The support was stellar. Review Source AE Ashley E. Creative Program Manager Information Technology and Services Used the software for: Less than 6 months ### "Tech-forward way to reward employees" April 26, 2021 5.0 Overall great - ease of use and efficiency were amazing with the automations and templates. Pros The ease of use to send Giftcards via links or email to many different people, on different teams at the company. It also has a great template setup and makes automations very quick. Cons We do have international employees and the functionality isn't there for Giftbit to send internationally — which was a small snag but since we're U.S.-based, it wasn't a huge issue. I can see it deterring international/global customers though. Reason for choosing Giftbit It had a sleek, intuitive interface and had automated templates for customization. We're a tech company, so anything we roll out to our employees needs to be top of the line in terms of usage and design, which Giftbit is. Review Source NB Nadine B. Marketing Specialist Hospital & Health Care Used the software for: 6-12 months ### "Giftbit Is AWESOME!" May 7, 2021 5.0 Great! Pros Giftbit is easy to use. With only a few clicks, you can send a gift to a large group of people. It's been a life-saver, especially in this COVID/remote world. Plus, the Giftbit team is extremely responsive and helpful. You can't beat that type of service! Cons I think Giftbit was easy to use and self-explanatory. Reason for choosing Giftbit None. Review Source SM Stacey M. Director Human Resources Used the software for: 6-12 months ### "Nice easy way to fulfill gift cards." April 29, 2021 5.0 Pros Loved the Zapier integration with our survey system. Super easy to customize. Lots of gift card choices. Good customer support. Cons I wish I could just attach a credit card and get billed for the cards as sent, versus the buying credits situation. Reason for choosing Giftbit Ease of use, and simplicity. Review Source KR Kathleen R. Executive Director Non-Profit Organization Management Used the software for: 1-2 years ### "Great product -- especially in virtual world" April 26, 2021 5.0 A great option for staff appreciation. Pros We typically gave in-person incentives to employees at various company events. This product allows to to recognize our staff virtually, customizing the experience for them. A great option for staff appreciation. Cons The fees associated with VISA giftcards are high so we typically do not choose to use VISA. Review Source SB Sarah B. Experience and Retention Manager Staffing and Recruiting Used the software for: Less than 6 months ### "Great Experience for our employees and Clients!" May 2, 2021 5.0 Pros We love using Giftbit to send surprise gifts to both our employees and clients. They are able to choose their giftcard based on our selected options and redeem it easily. It makes sending birthday, anniversary, thank you gifts and recognition awards so easy and I can't express how much I appreciate that! Cons I wish the notification emails looked a little less like SPAM! Review Source JH Jennifer H. School Director Education Management Used the software for: Less than 6 months ### "Highly Recommend" April 26, 2021 4.0 Pros I use Giftbit for staff gifts so they can select what they like. It has been very well received! Cons It would be nice to have more templates to choose from for sending the "cards." Also, the photo upload feature makes the picture very small. Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.