count5

q.MINDshare Microlearning

5 / 5 4 reviews

Who Uses This Software?

q.MINDshare customers have 100s or 1000s of busy, customer-facing employees (sales, service, call center) that can benefit from adaptive microlearning to deliver/reinforce important learning.


Average Ratings

4 Reviews
  • 5 / 5
    Overall
  • 5 / 5
    Ease of Use
  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Deployment
    Cloud, SaaS, Web
    Installed - Windows
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Business Hours

Vendor Details

  • count5
  • www.trainingreinforcementsoftware.com
  • Founded 2004
  • United States

About q.MINDshare Microlearning

Don't Deliver Training. Deliver Better Training Outcomes! q.MINDshare (q), from count5, is a Prescriptive, Adaptive MicroLearning Delivery System specifically designed to disrupt the forgetting curve associated with employee training. That means more employees remember more training than before, helping you deliver faster, more predictable performance outcomes to the business. q is cloud-based with app support for PC, Android, iPhone, Citrix and Tablets.


q.MINDshare Microlearning Features

  • Content Import / Export
  • Course Publishing
  • Gamification
  • Instructor-Led Courses
  • Interactive Content
  • PowerPoint Conversion
  • Self-Paced Courses
  • Storyboarding
  • Template Management
  • Test / Quiz Creation
  • Video Management
  • Asynchronous Learning
  • Built-In Course Authoring
  • Content Library
  • Evaluation Management
  • Gamification
  • Leaderboards
  • Progress Tracking
  • Quizzes
  • Rewards Management
  • Academic / Education
  • Asynchronous Learning
  • Blended Learning
  • Built-In Course Authoring
  • Certification Management
  • Content Management
  • Corporate / Business
  • eCommerce
  • Employee Training
  • Engagement Monitoring
  • Gamification
  • Media Management
  • Skills Tracking
  • Social Learning
  • Student Portal
  • Synchronous Learning
  • Testing / Assessments
  • Training Companies
  • Video Conferencing
  • Virtual Classroom
  • Academic/Education
  • Asynchronous Learning
  • Blended Learning
  • Built-in Course Authoring
  • Built-in LMS
  • Certification Management
  • Corporate/Business
  • eCommerce
  • Learner Portal
  • Mobile Learning
  • Simulation
  • Synchronous Learning
  • Training Companies

q.MINDshare Microlearning Reviews Recently Reviewed!


Capterra-loader

q.MINDshare is a must-have technology for call center learning reinforcement and change management.

May 03, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: q.MINDshare is great for both training reinforcement and for reinforcing important
changes in process. q also measures question-level results by user and by team, so we
can identify coaching opportunities.
q.MINDshare lets us train & reinforce learning at the agent desktop in short weekly bursts
without impacting productive time and service levels.
It is great at proactively addressing the training needs of all agents, but it adapts to
close individual learning gaps.
It is always on so agents don't have to remember to login.
It has a flexible scheduling system so we can deliver content on specific days.
It uses push technology, which delivers on-screen reminders to agents to drive training
completion.
What I like the most about q.MINDshare is my relationship with the vendor. They truly
care about customer success.

Cons: As a senior learning executive, I sponsored q.MINDshare implementations at two
different call center operations (at APS and Great West Healthcare).
When we implemented, I found their user interface to be somewhat dated. The UI improved
dramatically since then. It is extremely elegant solution especially for a contact center environment.

Capterra-loader

q.MINDshare complements my B2B sales coaching efforts

May 07, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: As a B2B sales consultant and coach, I spend some time baselining staff strengths and weaknesses. Then train and coach in the areas that will have the biggest revenue impact.

Anyone that has been through sales training knows that if you don't use it you lose it's very easy for the forgetting curve to kick in before you even have a chance to apply
the training. This means you need a reinforcement strategy to drive the best outcomes.

That's what I like about q.MINDshare. q is a dependable, autonomous reinforcement strategy.
q measures what training they remember and what training they forgot, then it
reinforces to close learning gaps. This provides me leading indicators on where to apply gap microlearning and coaching!

Cons: As a learning reinforcement tool, q.MINDshare is best in class. However, I wish they added video-based practice and roleplay. Then I wouldn't have to use additional sales tools to solve that need.
Like any training tool, it is only as good as the content. I wish it had wizards, templates or artificial intelligence to accelerate content creation. I haven't found a tool that has this, but that's a big wish.

q.MINDShare is a great tool for reinforcing product knowledge with field sales teams.

May 16, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: At Coca Cola, I used q. MINDshare for several years in our Foodservice Division with a variety of sales levels and cross functional partners. q is very easy to use. After approval by our IT department it took less than a day to roll out to over 1,000 field sales people and managers. We used q to support new product launches and to reinforce important product changes. Each review took only a few minutes each week to complete.

A few things I like the most about the software:
(1) The push reminders on their laptops really helped driving high weekly completion of assignments (we averaged over 85%). The content we pushed was relevant and brief so it catered nicely to busy sales people with low attention spans.
(2) The reporting is robust. We were easily able to identify what the sales teams understood and where they needed additional support.
(3) Engagement with the content and the q concept happened quickly as associates' competitive nature kicked-in and nobody wanted to be flagged for missing questions.

Also, the support is stellar! Any technical problems were identified and solved quickly. Any time we needed advice on a new initiative, they were happy to support us.

Cons: For us, the prospect of loading the q.MINDshare "app" onto each associate's PC workspace was daunting because our IT department tightly controls that real estate - gaining IT approval was the slowest part of the process, helped along by running an extensive pilot phase to prove the concept.

We implemented q for our call centers but it quickly spread to other areas of the company.

Jun 28, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: It is rapid development so we could get changes and updates out to the staff more timely and with reporting so we knew if we had gaps in comprehension.

Cons: I like everything about q but if I could add something, it might be a way to better organize deployed content.

Overall: Customer Service centers were better prepared to serve their customers with the most up to date information which increased productivity and employee satisfaction.