# BrandBastion Software Pricing, Alternatives & More 2026 | Capterra

> With the help of Capterra, learn about BrandBastion Software - reviews, pricing plans, popular comparisons to other Social Media Monitoring products and more.

Source: https://www.capterra.com/p/173375/Brand-Bastion

---

# 

 BrandBastion Software Review 2026: Features, Integrations, Pros & Cons

Last updated on March 13, 2026

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.

[Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews)

BrandBastion

## What is BrandBastion?

BrandBastion helps fast-growing brands and enterprises manage and maximize their social media engagement. We provide advanced AI-powered solutions to protect your brand reputation, respond to your audience 24/7, and boost your social ROI. 💙 Our platform supports Instagram, Facebook, TikTok, X, LinkedIn, YouTube, Trustpilot, Google Reviews, and more, covering both organic and paid content as well as earned mentions. We offer unlimited users so you can get your whole team on the platform to start managing conversations faster and more efficiently. Trusted by 100+ DTC and leading brands like Uber, Calvin Klein, Sephora, and The North Face to manage their high-engagement social presence.

## What is BrandBastion used for?

[Social Media Monitoring](https://www.capterra.com/social-media-monitoring-software/)[Customer Engagement](https://www.capterra.com/customer-engagement-software/)[Social Media Analytics Tools](https://www.capterra.com/social-media-analytics-tools-software/)

Overall rating

Based on 9 user reviews

Reviews sentiment

Positive

\-

Neutral

\-

Negative

\-

Contact vendor  
for pricing

Free trial  
available

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Do you work for BrandBastion?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.brandbastion.com&name=BrandBastion)

## Compare with a popular alternative

Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status.

### BrandBastion

4.4 (9)

VS.

[4.2 (235)](https://www.capterra.com/p/277011/Brandwatch/reviews/)

Starting Price

Contact vendor

Starting Price

Contact vendor

Free Trial

Free Version

Pricing Options

Free Trial

Free Version

Ease Of Use

4.6 (9)

Ease Of Use

4.2 (105)

Value For Money

4.6 (7)

Value For Money

3.8 (83)

Customer Service

5.0 (6)

Customer Service

4.4 (89)

## BrandBastion alternatives

[4.6 (5,720)](https://www.capterra.com/p/147657/monday-com/reviews/)

Starting price

$9.00

Per User, Per Month

Highest Rated

[4.7 (701)](https://www.capterra.com/p/152997/BirdEye/reviews/)

Starting price

Contact vendor for pricing

[Oktopost](https://www.capterra.com/p/247569/Oktopost/)

[4.5 (110)](https://www.capterra.com/p/247569/Oktopost/reviews/)

Starting price

Contact vendor for pricing

[Learn More](https://www.capterra.com/p/247569/Oktopost/)

[Sprout Social](https://www.capterra.com/p/121447/Sprout-Social/)

[4.4 (606)](https://www.capterra.com/p/121447/Sprout-Social/reviews/)

Starting price

$199.00

Per User, Per Month

[Learn More](https://www.capterra.com/p/121447/Sprout-Social/)

## Features

Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically.

Customer Engagement

4.3 (3)

33.33% of 3 reviewers that rated this feature as important or highly important

Initiate interactions with customers by proactively starting conversations or providing informational content

Reporting/Analytics

4.7 (3)

66.67% of 3 reviewers that rated this feature as important or highly important

View and track pertinent metrics to find patterns and gain insights from data

Content Management

5.0 (2)

50.00% of 2 reviewers that rated this feature as important or highly important

Handles digital content throughout its lifecycle, from creation and storage to distribution and archiving

Multi-Channel Marketing

5.0 (2)

0.00% of 2 reviewers that rated this feature as important or highly important

Coordinate marketing efforts across channels (email, landing pages, social media, etc.)

Sentiment Analysis

4.5 (2)

0.00% of 2 reviewers that rated this feature as important or highly important

Categorize emotions expressed in written text or images and identify if they are positive, negative or neutral

Social Listening

4.5 (2)

0.00% of 2 reviewers that rated this feature as important or highly important

Monitor social media sites for specific keywords

BrandBastion 68 features

An @mention is a way to tag or notify a specific person about a message/post

Define levels of authorization for access to specific files or systems

Dashboard to view the status of ongoing processes, identify current incidents and track past activities

Track and document all activities across devices, networks, and other systems

Software program that continuously adjusts its behavior based on observed data

Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges

Track and analyze various metrics such as demographics, psychographics, behavior and other insights

Use tools to engage with viewers (e.g., commenting, chat room, polling, and Q&A)

Identify a particular segment of population based on specific criteria and customize your efforts to attract their attention

Capability to use a search engine via operators like AND, NOT, and OR

Monitor social media posts or web that mention a particular brand

Track and interpret campaign performance metrics

Leave comments and notes on documents for others to view

Manage and track all internal and external communication conducted via calls, email, text, or chat

Evaluating strengths and weaknesses of companies with the same target audience

Handles digital content throughout its lifecycle, from creation and storage to distribution and archiving

Initiate interactions with customers by proactively starting conversations or providing informational content

Track and understand a customer's overall satisfaction with a product or service to identify areas of improvement.

Access previous interactions or concerns to maintain customer relationships

Add customized logos and colors to align with company branding

Customize data fields to support various needs and use cases

Alter the layout and content of reports

Pre-designed layouts that can be customized to match preferences and requirements

Assembly of graphs and charts for visualizing and tracking statistics/metrics

Import and export data to and from software applications

Graphical representation of data

Receive and/or send email notifications for urgent updates, requests, or other information

Tracks metrics that provide insight into how a user interacts with any interface or product

Predefined actions automatically performed on the occurance of specific events

Find & retrieve relevant data or documents

Use AI to generate content in the form of text, images, videos, etc.

Track the usage of certain hashtags

Organize, prioritize, and manage incoming communications

Track interaction history by documenting conversations for contacts

Monitor and collect information from social media based on specific keywords

Track and monitor a specific set of keywords

Notifications via mobile devices

Observe and track the demand, usage, progress or quality of a system, product, or user

Manage and post content across multiple social media accounts and platforms simultaneously

Allows communication with customers or users via multiple channels such as phone, email, live chat, etc.

Collect information from multiple sources

Manage inventory, communication, marketing, orders & more across warehouses, stores and online channels

Coordinate marketing efforts across channels (email, landing pages, social media, etc.)

Manage and support multiple languages

Process and analyze human language in text or audio form

Identify, track, and respond to negative feedback

A set of indicators that tracks the performance of networks, applications, systems, teams, etc.

Analyze and gain insights into data in real-time

Receive data and information in real time

Active monitoring of systems, applications, or networks

Notifications that are delivered to users as soon as an event occurs

Active reporting of data and metrics

Collection, analysis, and representation of numerical data and generation of reports to understand various patterns

View and track pertinent metrics to find patterns and gain insights from data

Monitor and manage customers' perceptions about a business, product, or service

Planning and managing of resources and procedures to mitigate the impact of events and incidents

Automatically monitor and receive alerts for any new online reviews

Search and filter data across systems to locate required information by entering keywords or certain criteria

Categorize emotions expressed in written text or images and identify if they are positive, negative or neutral

Create and manage advertising campaigns on social media networks

Monitor social media sites for specific keywords

Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc.

Track activity on sites such as Facebook, Twitter, Instagram, etc.

Track social media posts that reference a specific brand, business, name, etc.

Attach digital tags to documents and assets for identification, search, or monitoring purposes

Review data from past periods to reveal recurring tendencies and predict future performance

Interact with data visualization elements, such as charts and graphs, to drill down into data

Create, design and manage workflows for repetitive tasks

Get Advice

We can help you find the software with the features you need.

Features

4.3 (9)

4.3

Based on 9 reviews

## Pricing

Value for money

4.6 (7)

### Starting price

Contact vendor  
for pricing

Free trial  
available

[View all Pricing Plans](https://www.capterra.com/p/173375/Brand-Bastion/pricing/)

Value for money

4.6 (7)

4.6

Based on 7 reviews

## Integrations

[

Instagram](https://www.capterra.com/p/210721/Instagram/)[

Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/)[

Twitter/X](https://www.capterra.com/p/214056/Twitter/)[

Trustpilot](https://www.capterra.com/p/169618/Trustpilot/)[

YouTube](https://www.capterra.com/p/237905/YouTube/)[

TikTok](https://www.capterra.com/p/237591/TikTok/)[

Facebook Business Suite](https://www.capterra.com/p/235972/Facebook-Business-Suite/)[

Messenger](https://www.capterra.com/p/224532/Messenger/)

Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

## Support, customer service and training options

Customer Service

5.0 (6)

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Deployment

-   Web
-   Android
-   iPhone/iPad

Typical users

-   Freelancers
-   Small businesses
-   Mid size businesses
-   Enterprises

Customer Service

5.0 (6)

5.0

Based on 6 reviews

## User reviews

Overall rating

4.4

Based on 9 reviews

Filter by rating

5(6)

4(2)

3(0)

2(1)

1(0)

Mentioned topic

Sorted by most recent

ŠŠ

Stefan S.

CEO

Marketing and Advertising

### "Review"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

June 15, 2023

Honestly best site!

Pros

Monitoring accounts - Its really good way to improve your business.

Cons

More functions can be here - but I believe you improve every day.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Response from Vendor

June 21, 2023

Hi there, We're thrilled to hear that monitoring conversations with our platform is helping you boost your business. We're constantly working on adding new features to our platform, striving to provide you with the best possible experience, so rest assured that we're committed to staying on top of the game :) Thank you so much for sharing your positive review. We look forward to supporting your continued growth!

BP

brooklyn p.

Marketing Coordinator

Health, Wellness and Fitness

### "Review of BrandBastion"

4.0

Overall Rating

4.0

4.0

Ease of Use

5.0

5.0

Features

4.0

4.0

Customer Service

0.0

0.0

Likelihood to Recommend

7/10

May 10, 2023

Pros

The auto hide feature for key words has been the most helpful for us.

Cons

I would like to be able to select multiple assets/pages so that I can see all comments from select companies I am in control of.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Response from Vendor

May 23, 2023

Hi Brooklyn, Thank you for your positive feedback on BrandBastion Lite! We're delighted to hear that the auto-hide feature and keyword blocker have been incredibly helpful for you. Regarding the comment about selecting multiple assets/pages to see comments, we want to assure you that it's possible to do that with the platform filters. We would love to provide you with a detailed explanation of how to do this, so our team will reach out to you directly to guide you through the process.

KK

kim k.

Freelancer

Health, Wellness and Fitness

### "Review for the new friend"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

8/10

April 18, 2023

The Social Media Managing, You can have many bussiness pages as many as you can handle.

Pros

The managing of your pages and bussiness are so easy, you can really save a lot of time.

Cons

Maybe the Video Editing Page to Create Content. It will make my life a lot easier. Time = +Bussiness

Reasons for choosing BrandBastion

Brandbastion has a user friendly interface, easy to learn and easy to use.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Response from Vendor

May 9, 2023

Hi Kim! Thanks for leaving a review of BrandBastion Lite. We're thrilled to hear that you've had a positive experience with our platform. However, we noticed that you mentioned a Con regarding a Video Editing Page, which left us a bit confused as BrandBastion Lite doesn't have any video editing or content creation capabilities. Perhaps there was a misunderstanding, and we would love to hear more about your experience and how we can improve. Please feel free to reach out to our customer support team, and we will be more than happy to clarify any confusion or address any concerns you may have.

AA

Adir A.

Advertise

Apparel & Fashion

### "Excellent tool"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

8/10

March 27, 2023

Pros

BrandBastion Lite is a social media management tool that provides real-time monitoring, automated moderation, and analytics features. I particularly like how it helps businesses quickly identify and respond to negative comments, and gain valuable insights into their social media performance. It's a valuable asset for improving social media strategy and maintaining a positive online reputation.

Cons

While the automated moderation features of BrandBastion Lite are effective, some users may find the pricing relatively high compared to other tools. Additionally, more customization options would be appreciated.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

AS

Alejandro S.

Marketer

Computer Software

### " Ai integration "

2.0

Overall Rating

2.0

2.0

Ease of Use

3.0

3.0

Features

2.0

2.0

Customer Service

0.0

0.0

Likelihood to Recommend

5/10

February 9, 2023

Pros

all platform is all in one, this is very helpfull

Cons

can´t comment with ai helper, will be nice to have GPT-3 integrate to respond comments in ours Social Media

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Response from Vendor

February 14, 2023

Thank you for your feedback, Alejandro! We are glad to hear that you are interested in seeing ChatGPT integrated into our social media platform to help respond to comments. Our team is already working on incorporating this feature, and we hope to have it available shortly. Stay tuned for updates!

Shahid H.

Full Stack Developer

Computer & Network Security

### "Awesome Tool"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

6/10

October 25, 2022

It was fabulous

Pros

I liked comment management system of this platform

Cons

crawling takes much time when fetching posts

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Response from Vendor

November 23, 2022

Hi Shahid, We are delighted to hear about your experience using our platform. Thank you for sharing it!

KV

Kierstin V.

Social Media Associate

Education Management

### "Great for engagement!"

5.0

Overall Rating

5.0

5.0

Ease of Use

4.0

4.0

Features

5.0

5.0

Customer Service

0.0

0.0

Likelihood to Recommend

9/10

July 25, 2022

Pros

I love how clean the platform is. It is easy to use and you can see a lot of information just from the care page.

Cons

I wish that it would hide comments once they have been engaged with.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Response from Vendor

August 1, 2022

Hey Kierstin, Thank you SO much for sharing this amazing review! Customer feedback is super important for us, and we've shared yours with the product team to continue improving our platform. If you have any other suggestions, feel free to reach out to us. Thanks again!

Laura A.

Course Writer

Religious Institutions

### "They Do the Work for You"

4.0

Overall Rating

4.0

4.0

Ease of Use

4.0

4.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

8/10

July 24, 2022

It's such a time saver. And I can feel confident that they're catching things I might otherwise miss.

Pros

I don't have to scroll through hundreds of social media comments and hide those that are harmful to our brand. BrandBastion does all that for us.

Cons

I wish it would highlight a person's name when you reply to their comment.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Response from Vendor

November 23, 2022

Hi Laura, Thank you for taking time out of your day to write this review. It's great to hear about your positive experience with the BrandBastion platform. We just wanted to clarify that every time you reply to user comments through our platform, the user name is highlighted in your reply. If you have more specific questions, don't hesitate to contact help@brandbastion.com. Hope this is helpful!

AA

Audrey A.

Social Media Associate

Financial Services

### "Utilizing BrandBastion"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

9/10

May 19, 2022

Pros

The best thing about utilizing this software is the ability to connect with our account manager, \[SENSITIVE CONTENT\]. She is always available and patient to help with our questions and pain points.

Cons

I think with this new dashboard, many of the issues we were having with tracking and locating comments will be resolved.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Response from Vendor

May 24, 2022

Hi Audrey! We'd like to thank you for sharing such a positive review with the community. It's great to hear about your experience with BrandBastion Intelligence and our account management team. We will keep improving the platform and striving to give you the best service. Again, thank you so much for your comments!

[View all Reviews](https://www.capterra.com/p/173375/Brand-Bastion/reviews/)

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