# BrandBastion Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is BrandBastion the right Social Media Monitoring solution for you? Explore 9 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/173375/Brand-Bastion/reviews --- BrandBastion 4.4 (9) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of BrandBastion Ease of use 4.6 Customer Service 5.0 ## Showing most helpful reviews Showing 1-9 of 9 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Laura A. Course Writer Religious Institutions Used the software for: Less than 6 months ### "They Do the Work for You" July 24, 2022 4.0 It's such a time saver. And I can feel confident that they're catching things I might otherwise miss. Pros I don't have to scroll through hundreds of social media comments and hide those that are harmful to our brand. BrandBastion does all that for us. Cons I wish it would highlight a person's name when you reply to their comment. Review Source Response from BrandBastion November 23, 2022 Hi Laura, Thank you for taking time out of your day to write this review. It's great to hear about your positive experience with the BrandBastion platform. We just wanted to clarify that every time you reply to user comments through our platform, the user name is highlighted in your reply. If you have more specific questions, don't hesitate to contact help@brandbastion.com. Hope this is helpful! ŠŠ Štefan Š. CEO Marketing and Advertising Used the software for: 2+ years ### "Review" June 15, 2023 5.0 Honestly best site! Pros Monitoring accounts - Its really good way to improve your business. Cons More functions can be here - but I believe you improve every day. Review Source Response from BrandBastion June 21, 2023 Hi there, We're thrilled to hear that monitoring conversations with our platform is helping you boost your business. We're constantly working on adding new features to our platform, striving to provide you with the best possible experience, so rest assured that we're committed to staying on top of the game :) Thank you so much for sharing your positive review. We look forward to supporting your continued growth! AS Alejandro S. Marketer Computer Software Used the software for: I used a free trial ### " Ai integration " February 9, 2023 2.0 Pros all platform is all in one, this is very helpfull Cons can´t comment with ai helper, will be nice to have GPT-3 integrate to respond comments in ours Social Media Review Source Response from BrandBastion February 14, 2023 Thank you for your feedback, Alejandro! We are glad to hear that you are interested in seeing ChatGPT integrated into our social media platform to help respond to comments. Our team is already working on incorporating this feature, and we hope to have it available shortly. Stay tuned for updates! kK kim K. Freelancer Health, Wellness and Fitness Used the software for: I used a free trial ### "Review for the new friend" April 18, 2023 5.0 The Social Media Managing, You can have many bussiness pages as many as you can handle. Pros The managing of your pages and bussiness are so easy, you can really save a lot of time. Cons Maybe the Video Editing Page to Create Content. It will make my life a lot easier. Time = +Bussiness Reason for choosing BrandBastion Brandbastion has a user friendly interface, easy to learn and easy to use. Review Source Response from BrandBastion May 9, 2023 Hi Kim! Thanks for leaving a review of BrandBastion Lite. We're thrilled to hear that you've had a positive experience with our platform. However, we noticed that you mentioned a Con regarding a Video Editing Page, which left us a bit confused as BrandBastion Lite doesn't have any video editing or content creation capabilities. Perhaps there was a misunderstanding, and we would love to hear more about your experience and how we can improve. Please feel free to reach out to our customer support team, and we will be more than happy to clarify any confusion or address any concerns you may have. AA Adir A. Advertise Apparel & Fashion Used the software for: I used a free trial ### "Excellent tool" March 27, 2023 5.0 Pros BrandBastion Lite is a social media management tool that provides real-time monitoring, automated moderation, and analytics features. I particularly like how it helps businesses quickly identify and respond to negative comments, and gain valuable insights into their social media performance. It's a valuable asset for improving social media strategy and maintaining a positive online reputation. Cons While the automated moderation features of BrandBastion Lite are effective, some users may find the pricing relatively high compared to other tools. Additionally, more customization options would be appreciated. Review Source Shahid H. Full Stack Developer Computer & Network Security Used the software for: Less than 6 months ### "Awesome Tool" October 25, 2022 5.0 It was fabulous Pros I liked comment management system of this platform Cons crawling takes much time when fetching posts Review Source Response from BrandBastion November 23, 2022 Hi Shahid, We are delighted to hear about your experience using our platform. Thank you for sharing it! bP brooklyn P. Marketing Coordinator Health, Wellness and Fitness Used the software for: Less than 6 months ### "Review of BrandBastion" May 10, 2023 4.0 Pros The auto hide feature for key words has been the most helpful for us. Cons I would like to be able to select multiple assets/pages so that I can see all comments from select companies I am in control of. Review Source Response from BrandBastion May 23, 2023 Hi Brooklyn, Thank you for your positive feedback on BrandBastion Lite! We're delighted to hear that the auto-hide feature and keyword blocker have been incredibly helpful for you. Regarding the comment about selecting multiple assets/pages to see comments, we want to assure you that it's possible to do that with the platform filters. We would love to provide you with a detailed explanation of how to do this, so our team will reach out to you directly to guide you through the process. AA Audrey A. Social Media Associate Financial Services Used the software for: Less than 6 months ### "Utilizing BrandBastion" May 19, 2022 5.0 Pros The best thing about utilizing this software is the ability to connect with our account manager, \[SENSITIVE CONTENT\]. She is always available and patient to help with our questions and pain points. Cons I think with this new dashboard, many of the issues we were having with tracking and locating comments will be resolved. Review Source Response from BrandBastion May 24, 2022 Hi Audrey! We'd like to thank you for sharing such a positive review with the community. It's great to hear about your experience with BrandBastion Intelligence and our account management team. We will keep improving the platform and striving to give you the best service. Again, thank you so much for your comments! KV Kierstin V. Social Media Associate Education Management Used the software for: Less than 6 months ### "Great for engagement!" July 25, 2022 5.0 Pros I love how clean the platform is. It is easy to use and you can see a lot of information just from the care page. Cons I wish that it would hide comments once they have been engaged with. Review Source Response from BrandBastion August 1, 2022 Hey Kierstin, Thank you SO much for sharing this amazing review! Customer feedback is super important for us, and we've shared yours with the product team to continue improving our platform. If you have any other suggestions, feel free to reach out to us. Thanks again! Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.