--- title: "RingCentral Engage Digital Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about RingCentral Engage Digital Software - reviews, pricing plans, popular comparisons to other Customer Engagement products and more." source_url: "https://www.capterra.com/p/173380/Dimelo-Digital-platform/" page_type: "product" language: "en" --- # RingCentral Engage Digital Software Review 2026: Features, Integrations, Pros & Cons Last updated on September 17, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) RingCentral Engage Digital ## What is RingCentral Engage Digital? Improve resource handling and eliminate duplicate conversations by merging customer identities across multiple channels into a single profile. Gain a complete picture of your customer profile based on their historical interactions with your brand and team. Equip agents with the full customer story so they can provide a more personalized experience. ## What is RingCentral Engage Digital used for? [Customer Service](https://www.capterra.com/customer-service-software/)[Customer Engagement](https://www.capterra.com/customer-engagement-software/)[Customer Experience](https://www.capterra.com/customer-experience-software/) Top alternative Featured Overall rating Based on 13 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $1 Per Year Free trial not available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for RingCentral Engage Digital?[Manage this product listing](https://www.g2.com/products/cadalys-inc/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### RingCentral Engage Digital 4.8 (13) VS. [4.7 (1,789)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting Price $1 Per Year Starting Price $15 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.8 (13) Ease Of Use 4.6 (4,063) Value For Money 4.5 (11) Value For Money 4.6 (2,864) Customer Service 4.4 (12) Customer Service 4.7 (2,797) ## RingCentral Engage Digital alternatives [4.3 (6,999)](https://www.capterra.com/p/155928/Zoho-CRM/reviews/) Starting price $14.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 85% of reviewers rated it above 4 stars [4.5 (3,481)](https://www.capterra.com/p/124981/Freshdesk/reviews/) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.5 (830)](https://www.capterra.com/p/136189/Salesforce/reviews/) Starting price $25.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 91% of reviewers rated it above 4 stars [4.4 (4,092)](https://www.capterra.com/p/164283/Zendesk/reviews/) Starting price $115.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 89% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/173380/Dimelo-Digital-platform/alternatives/) ## FAQs about RingCentral Engage Digital Overview ### Which roles and teams benefit most from RingCentral Engage Digital? RingCentral Engage Digital is most used by customer service teams, marketing professionals, and support staff who manage high volumes of digital conversations. Customer-facing roles use it to respond across channels, while marketing and communications teams monitor engagement, route inquiries, and maintain consistent service experiences for distributed audiences. Answer based on 13 reviews Overview ### What company size and industries is RingCentral Engage Digital built for? RingCentral Engage Digital is built primarily for small businesses, which make up 77% of reviewers, with Online Media leading at 15%. It also serves midsize companies at 15% and enterprises at 8%, spanning vendor-targeted sectors such as Telecom, Banking, Insurance, Energy, Transport, and Retail. Answer based on 13 reviews Features and Usability ### What are the key features of RingCentral Engage Digital? RingCentral Engage Digital offers multi-channel communication across email, live chat, SMS messaging, social media integration, and video support. Core features include inbox management, support ticket tracking, automated responses, knowledge base management, sentiment analysis, real-time analytics, workflow management, access controls, and API-based integrations. Integrations ### Which third-party tools and platforms does RingCentral Engage Digital integrate with? RingCentral Engage Digital integrates with over 20 platforms across CRM, service, social, and analytics, including Salesforce Service Cloud, Salesforce Platform, Salesforce Starter, Dynamics 365 Business Central, Oracle B2C Service, Oracle CRM On Demand, Webex Suite, Google Analytics 360, Instagram, and Twitter/X. Answer based on 2 reviews Getting Started and Support ### What training and onboarding options does RingCentral Engage Digital offer? RingCentral Engage Digital provides in person training, live online sessions, webinars, documentation, and videos. These formats support guided instruction, scheduled learning sessions, self-paced reference material, and recorded or visual explanations of product features and setup steps for teams getting started. Getting Started and Support ### What customer support options does RingCentral Engage Digital offer? RingCentral Engage Digital offers Email/Help Desk, FAQ/Forum, Knowledge Base, Phone Support, and 24/7 Live Rep support. No reviewer feedback is available for support topics, so user experience details such as response speed, helpfulness, or common frustrations cannot be summarized from the catalog data. ## Features AI summary Based on 3,736 Customer Engagement reviews Capterra reviewers highlight these as the features buyers value most when choosing customer engagement software: - **Content Management** (**53%** of reviewers rated this feature as critical) - **Engagement Tracking** (**45%**) - **Activity Tracking** (**40%**) RingCentral Engage Digital supports **Content Management** and **Activity Tracking**, giving teams the tools to organize customer-facing content and monitor interactions across workflows. However, it does not offer **Engagement Tracking**. Instead, it provides other highly rated capabilities, including **Third-Party Integrations** (**44%**), **Alerts/Notifications** (**42%**), and **Customer Database** (**41%**), helping businesses connect systems, stay informed on customer activity, and keep important customer information in one place. Content Management 4.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Handles digital content throughout its lifecycle, from creation and storage to distribution and archiving Activity Tracking 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Track and document all activities across devices, networks, and other systems Third-Party Integrations 4.5 (2) 100.00% of 2 reviewers that rated this feature as important or highly important Set up connections to third-party platforms to improve business processes Alerts/Notifications 4.7 (3) 66.67% of 3 reviewers that rated this feature as important or highly important Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Customer Database 2.7 (3) 66.67% of 3 reviewers that rated this feature as important or highly important A collection of customer information such as contact details, demographics, previous interactions, etc. Email Management 4.8 (5) 80.00% of 5 reviewers that rated this feature as important or highly important Manage, store and organize emails within the system or via third-party apps RingCentral Engage Digital 75 features ### All Features - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Activity Tracking: Track and document all activities across devices, networks, and other systems - AI Copilot: A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users - Alerts/Escalation: System alerts about the need to escalate an issue or request - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Automated Responses: Automatic reply functionality for incoming messages - Chat/Messaging: Communicate using direct chat or messages within the system - Chatbot: AI-based platform which conducts a conversation via auditory or textual methods - Churn Management: Identify customers at risk of migration and activate strategies to retain them - Collaboration Tools: Provides a channel for team members to share AI models, media files, communicate, and work together - Communication Management: Manage and track all internal and external communication conducted via calls, email, text, or chat - Complaint Monitoring: Obtain, monitor, and review customer feedback/complaints relating to products and services to improve customer satisfaction - Contact Management: Manage, organize, and store contact information - Content Management: Handles digital content throughout its lifecycle, from creation and storage to distribution and archiving - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Customer Communication: Ability to communicate to customers through at least one channel such as email, live chat, phone, or social media. - Customer Database: A collection of customer information such as contact details, demographics, previous interactions, etc. - Customer History: Access previous interactions or concerns to maintain customer relationships - Customer Segmentation: Process of dividing customers into groups based on common characteristics - Customer Support: Provide online support for your customers through live chat or help desk functionality - Customizable Branding: Add customized logos and colors to align with company branding - Customizable Fields: Customize data fields to support various needs and use cases - Customizable Forms: Customize contracts and forms to collect specific information - Customizable Reports: Alter the layout and content of reports - Dashboard: Assembly of graphs and charts for visualizing and tracking statistics/metrics - Data Import/Export: Import and export data to and from software applications - Email Management: Manage, store and organize emails within the system or via third-party apps - Email Templates: Pre-made examples and templates for emails - Feedback Management: Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service - For iPad Devices: Operate/access software on iPad Devices - For Startups: Primarily serving startup companies - Gamification: Games or game-like elements to track progress and reward accomplishments - Inbox Management: Organize, prioritize, and manage incoming communications - Interaction Tracking: Track interaction history by documenting conversations for contacts - Interactive Content: Allow the audience to interact or engage with the content - Knowledge Base Management: Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support - Knowledge Management: Gather, organize, share, and analyze knowledge in terms of resources, documents, and people skills - Lead Management: Store information about leads or contacts and track, manage and nurture them throughout the sales process - Live Chat: Ability to chat online in real time - Mobile Access: Access software remotely via mobile devices - Monitoring: Observe and track the demand, usage, progress or quality of a system, product, or user - Multi-Channel Communication: Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. - Multi-Channel Data Collection: Collect information from multiple sources - Natural Language Processing: Process and analyze human language in text or audio form - Negative Feedback Management: Identify, track, and respond to negative feedback - On-Demand Communications: Generate personalized communications upon request to meet customer needs - Performance Metrics: A set of indicators that tracks the performance of networks, applications, systems, teams, etc. - Personalization: Adjust communications based on previous interactions or personal preferences - Predictive Analytics: Predict future data based on historical data sets - Queue Management: Monitor wait time and abandonment for incoming requests that have not been routed - Real-Time Analytics: Analyze and gain insights into data in real-time - Real-time Consumer-facing Chat: Engage in direct, instant messaging with consumers - Real-Time Data: Receive data and information in real time - Real-Time Monitoring: Active monitoring of systems, applications, or networks - Real-Time Notifications: Notifications that are delivered to users as soon as an event occurs - Real-Time Reporting: Active reporting of data and metrics - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Sales Pipeline Management: Pipeline view and tracking lead status - Search/Filter: Search and filter data across systems to locate required information by entering keywords or certain criteria - Sentiment Analysis: Categorize emotions expressed and identify if they are positive, negative or neutral - Single Sign On: Allow users to access multiple services after entering their login credentials once - SMS Messaging: Send messages via SMS - Social Media Integration: Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. - Support Ticket Management: Allow customers/users to submit support queries and service requests - Survey/Poll Management: Create and administer polls and surveys - Surveys & Feedback: Gauge satisfaction and receive information for improvement and success - Tagging: Attach digital tags to documents and assets for identification, search, or monitoring purposes - Template Management: Create, save, and re-purpose templates for emails, forms, etc. - Text Analysis: Process of extracting and classifying information from text, such as tweets, emails, product reviews, etc - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Video Support: Supports various video file formats - Workflow Management: Create, design and manage workflows for repetitive tasks --- Get Advice We can help you find the software with the features you need. Features 4.6 (13) 4.6 Based on 13 reviews ## Pricing Value for money 4.5 (11) Basic $1.00 Per Year Value for money 4.5 (11) 4.5 Based on 11 reviews ## Integrations [ WordPress](https://www.capterra.com/p/131687/WordPress/)[ Google Analytics 360](https://www.capterra.com/p/177042/Google-Analytics/)[ Webex Suite](https://www.capterra.com/p/237272/Webex/)[ Instagram](https://www.capterra.com/p/210721/Instagram/)[ Meta for Business](https://www.capterra.com/p/213257/Facebook/)[ Twitter/X](https://www.capterra.com/p/214056/Twitter/)[ Salesforce Service Cloud](https://www.capterra.com/p/136189/Salesforce/)[ Freshservice](https://www.capterra.com/p/132997/Freshservice/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.4 (12) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.4 (12) 4.4 Based on 12 reviews ## User reviews Overall rating 4.8 Based on 13 reviews Filter by rating 5(11) 4(1) 3(1) 2(0) 1(0) Mentioned topic Sorted by most recent AM Andrew M. Contractor Insurance ### "Ease of use and top tier service " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 March 23, 2026 It was the best option we had for a long time. When we finally switched to vonage and zoom our CSI dropped tremendously. Pros Ease of use. Connection quality. Ease of mobile and desktop seamless use. RC has many tutorials and resources to help keep you up to speed Cons Could be more features if you are coming from a more advanced platform but overall RC is top notch and I believe the far superior product Switched from [Vanillasoft](https://www.capterra.com/p/27609/VanillaSoft/) Vs was outdated and RC came with solutions Alternatives considered [Salesforce Marketing Cloud](https://www.capterra.com/p/248536/Salesforce-Marketing-Cloud/) [Vonage Contact Center](https://www.capterra.com/p/104649/ContactWorld/) [Zoom Workplace](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/) [HubSpot Sales Hub](https://www.capterra.com/p/214215/HubSpot-SalesHub/) [HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) Reasons for choosing RingCentral Engage Digital Best performance and ease of use as well as smooth deployment and overall price Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. KC Kendall C. Legal Assistant Law Practice ### "Time Saver and great for Memo Keeping" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 13, 2026 Huge time saver with the note taking feature. Great that I can answer calls if I am at the copier or in the kitchen or working the front desk. Pros I like that I can use my computer, cellphone or desk phone with the app. The AI features for our notes are great and save so much time! Cons I do not love that it announces that "AI is taking notes" but I understand why it might need to for legal purposes. However, the usual "this call is being recorded for quality assurance purposes" seems to bother people less than the "AI is taking notes" Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AN Anonymous User Nurse Practitioner Mental Health Care ### "RingCentral is great for Telehealth!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 28, 2023 Overall my experience has been great Pros It allows patients to contact you via phone call or text but uses a different number than your personal number Cons Notifications sometimes get lost so I don't see a text for a while. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. CP Clarissa P. Coffee Barista Food & Beverages ### "Highly Recommend and Easy to use" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 7/10 August 9, 2022 Pros It's accessibility helps users to maximize the use of the site Cons Some unnecessary features that can confuse the users Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. DH Dwana H. Remote Customer Service Representative Online Media ### "My RingCentral Experience " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 20, 2022 We use workspace analytics and poll your co-workers both were and eye opening experience to see how the computer can take the information from work and time on the computer and give a chart for analytics. Pros Do not distrub while screen setting. Also, my Microsoft 365 calendars and contacts, and being able to have my Google also together. I still use Microsoft Teams for our member chats daily. The keyboard shortcuts are a life saver for me. My notifications and sounds help me to know who trying to get in touch with me. Cons I didn't have more colors to choose from with themes. Reasons for choosing RingCentral Engage Digital RingCentral was the new software to meet the needs of the companies and myself since Covid-19 for all of us remote work from home employees. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. JJ Jon Jon R. Engineer Construction ### "RingCentral Engage Digital" 3.0 Overall Rating 3.0 3.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 3.0 3.0 Likelihood to Recommend 8/10 May 10, 2022 good software for the people who is in this industry Pros good software for the people who is in this industry Cons user interface sometimes lagging during opening og the App Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. FS Fauziah S. Digital Marketing Media Production ### "Ringcentral review" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 March 2, 2022 Pros I like all features on RingCentral. I can import and export data easily. RingCentral also have notes feature that help me assist my task and also have video call meeting, so I don't need to use another video call application. Cons If I don't open RingCentral for a while, the notification didn't appear on my laptop. So I should to open RingCentral routine. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. KP Kate Paulyne T. Intern Online Media ### "Easy communication and sharing" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 March 2, 2022 I am loving it so far! Easy communication with my supervisor Pros It is easy to chat and share files through RingCentral. Cons So far, I have nothing to not like in this software. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AN Anonymous User Marketing Director Mechanical or Industrial Engineering ### "Free version of Glip is so good!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 10/10 February 24, 2022 Pros easy to use , deploy , we use this for like 5 years now, so easy to use and keep all our files and communication in one place now Cons nothing much , all is good, the free version is stable and trusty, it has an apps, sometimes it is slower to load but still manageable Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. JJ jeannine J. Resident Support Specialist Real Estate ### "RingCentral" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 2.0 2.0 Likelihood to Recommend 7/10 January 26, 2022 Overall, I really enjoy using this product. Pros I love the text feature with this application, as well as being able to video call. Cons I do not like that when I am making a call merging 2 calls is complicated. Another issues is setting up the app on my phone. It appears that the security code never works. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/173380/Dimelo-Digital-platform/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.