Dimelo, a RingCentral company

Dimelo


5 / 5
1 review

Who Uses This Software?

Industries: Telecom, Bank, Insurance, Energy, Transport, Retail Regions: Europe, Asia, Africa, Middle East


Average Ratings

1 Review

  • 5 / 5
    Overall

  • 5 / 5
    Ease of Use
  • Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Free Demo
    Yes
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Business Hours
    24/7 (Live Rep)

Vendor Details

  • Dimelo, a RingCentral company
  • dimelo.com/
  • Founded 2006
  • France

About Dimelo

Dimelo, a RingCentral company enables companies to manage all their digital customer care channels within a single platform. As a result, agents can manage multiple channels through a unique interface, increasing their response speed, streamlining resources allocation and levelling the flow, ultimately impacting customer satisfaction. Over 14.5 million messages coming from various sources (email, chat, messaging, social media...) are categorized & dispatched to customer care agents.


Dimelo Features

  • Alerts / Escalation
  • Appointment Management
  • Automated Routing
  • Automatic Customer Notices
  • Complaint Monitoring
  • Contract Management
  • Customer Database
  • Customer Experience Management
  • Help Desk
  • Inbox / Queue Management
  • Knowledge Base
  • Known Issue Management
  • Live Chat
  • Self Service Portal
  • Surveys & Feedback
  • Trouble Ticketing
  • Work Order Management
  • Batch Communications
  • Chat / Messaging
  • Content Management
  • Email Distribution
  • Interactive Content
  • Multi-Channel Communications
  • On-Demand Communications
  • Personalization
  • Print Management
  • Template Management
  • Video Content
  • Analytics
  • Churn Management
  • Communication Management
  • Community Management
  • Content Syndication
  • Feedback Collection
  • Gamification
  • Live Chat
  • Video Content

Dimelo Reviews Recently Reviewed!


Jan 11, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 3.0/10 Not
Likely
Extremely
Likely