Dimelo, a RingCentral company

Dimelo


5 / 5
1 review

Who Uses This Software?

Industries: Telecom, Bank, Insurance, Energy, Transport, Retail... Regions: Europe, Asia, Africa, Middle East


Average Ratings

1 Review

  • 5 / 5
    Overall

  • 5 / 5
    Ease of Use
  • Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Free Demo
    Yes
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Business Hours
    24/7 (Live Rep)

Vendor Details

  • Dimelo, a RingCentral company
  • dimelo.com/
  • Founded 2006
  • France

About Dimelo

RingCentral Engage best suited for companies with a minimum of 100 employees. Dimelo, a RingCentral company enables companies to manage all their digital customer care channels within a single platform. Agents can manage multiple channels through a unique interface, increasing their response speed, streamlining resources allocation and levelling the flow. Over 14.5 million messages coming from various sources (email, chat, messaging...) are categorized & dispatched to customer care agents.


Dimelo Features

  • Alerts / Escalation
  • Appointment Management
  • Call Center Management
  • Email Management
  • Knowledge Base
  • Live Chat
  • Performance Metrics
  • Queue Management
  • Self Service Portal
  • Social Media Integration
  • Surveys & Feedback
  • Virtual Assistant
  • Workflow Management
  • Batch Communications
  • Chat / Messaging
  • Content Management
  • Email Distribution
  • Interactive Content
  • Multi-Channel Communication
  • On-Demand Communications
  • Personalization
  • Print Management
  • Template Management
  • Video Content
  • Analytics
  • Churn Management
  • Communication Management
  • Community Management
  • Content Syndication
  • Feedback Collection
  • Gamification
  • Live Chat
  • Video Content

Dimelo Reviews Recently Reviewed!


Jan 11, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 3.0/10 Not
Likely
Extremely
Likely