# RingCentral Engage Digital Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Is RingCentral Engage Digital the right Customer Engagement solution for you? Explore 13 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/173380/Nift/reviews

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RingCentral Engage Digital

4.8 (13)

[View alternatives](https://www.capterra.com/p/173380/Dimelo-Digital-platform/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Reviews of RingCentral Engage Digital

Ease of use

4.8

Customer Service

4.4

## Showing most helpful reviews

Showing 1-13 of 13 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

VR

Verified Reviewer  
Nurse Practitioner  
Mental Health Care  
Used the software for: 6-12 months

### "RingCentral is great for Telehealth!"

March 28, 2023

5.0

Overall my experience has been great

Pros

It allows patients to contact you via phone call or text but uses a different number than your personal number

Cons

Notifications sometimes get lost so I don't see a text for a while.

Review Source

AM

Andrew M.  
Contractor  
Insurance  
Used the software for: 1-2 years

### "Ease of use and top tier service "

March 23, 2026

5.0

It was the best option we had for a long time. When we finally switched to vonage and zoom our CSI dropped tremendously.

Pros

Ease of use. Connection quality. Ease of mobile and desktop seamless use. RC has many tutorials and resources to help keep you up to speed

Cons

Could be more features if you are coming from a more advanced platform but overall RC is top notch and I believe the far superior product

Alternatives considered

[Salesforce Marketing Cloud](https://www.capterra.com/p/248536/Salesforce-Marketing-Cloud/)[Vonage Contact Center](https://www.capterra.com/p/104649/ContactWorld/)[Zoom Workplace](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/)[HubSpot Sales Hub](https://www.capterra.com/p/214215/HubSpot-SalesHub/)[HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/)

Reason for choosing RingCentral Engage Digital

Best performance and ease of use as well as smooth deployment and overall price

Switched from

[Vanillasoft](https://www.capterra.com/p/27609/VanillaSoft/)

Vs was outdated and RC came with solutions

Review Source

JJR

Jon Jon R.  
Engineer  
Construction  
Used the software for: Less than 6 months

### "RingCentral Engage Digital"

May 10, 2022

3.0

good software for the people who is in this industry

Pros

good software for the people who is in this industry

Cons

user interface sometimes lagging during opening og the App

Review Source

KC

Kendall C.  
Legal Assistant  
Law Practice  
Used the software for: 6-12 months

### "Time Saver and great for Memo Keeping"

January 13, 2026

5.0

Huge time saver with the note taking feature. Great that I can answer calls if I am at the copier or in the kitchen or working the front desk.

Pros

I like that I can use my computer, cellphone or desk phone with the app. The AI features for our notes are great and save so much time!

Cons

I do not love that it announces that "AI is taking notes" but I understand why it might need to for legal purposes. However, the usual "this call is being recorded for quality assurance purposes" seems to bother people less than the "AI is taking notes"

Review Source

VR

Verified Reviewer  
CHVA  
Health, Wellness and Fitness  
Used the software for: 1-2 years

### "I can Send Fax !"

February 25, 2021

5.0

Great, highly recommended if you receive a lot of calls a day. or want someone to man the phone while your office is closed.

Pros

I can send and receive texts, fax, and call. We can also make team groups that allow us to communicate directly with the team members. If you want to record all your calls for QA purposes you can also do it with this software. The best part is that they have a mobile application.

Cons

IT's a paid software and you can only use this if you have an internet connection. It's kinda pricey too.

Review Source

VR

Verified Reviewer  
Marketing Director  
Mechanical or Industrial Engineering  
Used the software for: 2+ years

### "Free version of Glip is so good!"

February 24, 2022

5.0

Pros

easy to use , deploy , we use this for like 5 years now, so easy to use and keep all our files and communication in one place now

Cons

nothing much , all is good, the free version is stable and trusty, it has an apps, sometimes it is slower to load but still manageable

Review Source

FS

Fauziah S.  
Digital Marketing  
Media Production  
Used the software for: 6-12 months

### "Ringcentral review"

March 2, 2022

5.0

Pros

I like all features on RingCentral. I can import and export data easily. RingCentral also have notes feature that help me assist my task and also have video call meeting, so I don't need to use another video call application.

Cons

If I don't open RingCentral for a while, the notification didn't appear on my laptop. So I should to open RingCentral routine.

Review Source

jJ

jeannine J.  
Resident Support Specialist  
Real Estate  
Used the software for: 6-12 months

### "RingCentral"

January 26, 2022

5.0

Overall, I really enjoy using this product.

Pros

I love the text feature with this application, as well as being able to video call.

Cons

I do not like that when I am making a call merging 2 calls is complicated. Another issues is setting up the app on my phone. It appears that the security code never works.

Review Source

JS

Johnny S.  
Video creater  
Entertainment  
Used the software for: 6-12 months

### "Ring central review"

September 15, 2021

4.0

Pros

The product is easy to use and has a dashboard to help u understand better

Cons

I feel like it can be better always keep trying to improve dont stay the same

Review Source

DH

Dwana H.  
Remote Customer Service Representative  
Online Media  
Used the software for: I used a free trial

### "My RingCentral Experience "

July 20, 2022

5.0

We use workspace analytics and poll your co-workers both were and eye opening experience to see how the computer can take the information from work and time on the computer and give a chart for analytics.

Pros

Do not distrub while screen setting. Also, my Microsoft 365 calendars and contacts, and being able to have my Google also together. I still use Microsoft Teams for our member chats daily. The keyboard shortcuts are a life saver for me. My notifications and sounds help me to know who trying to get in touch with me.

Cons

I didn't have more colors to choose from with themes.

Reason for choosing RingCentral Engage Digital

RingCentral was the new software to meet the needs of the companies and myself since Covid-19 for all of us remote work from home employees.

Review Source

KPT

Kate Paulyne T.  
Intern  
Online Media  
Used the software for: Less than 6 months

### "Easy communication and sharing"

March 2, 2022

5.0

I am loving it so far! Easy communication with my supervisor

Pros

It is easy to chat and share files through RingCentral.

Cons

So far, I have nothing to not like in this software.

Review Source

CP

Clarissa P.  
Coffee Barista  
Food & Beverages  
Used the software for: I used a free trial

### "Highly Recommend and Easy to use"

August 9, 2022

5.0

Pros

It's accessibility helps users to maximize the use of the site

Cons

Some unnecessary features that can confuse the users

Review Source

ZA

Zara A.  
Lol  
Marketing and Advertising  
Used the software for: Less than 6 months

### "null"

January 11, 2019

5.0

Review Source

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