Who Uses This Software?

SaaS businesses, Restaurants, Shops, Online Shops, and much more!


Average Ratings

108 Reviews

  • 4.5 / 5
    Overall

  • 4.5 / 5
    Ease of Use

  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    $49.90/month
  • Free Version
    Yes
  • Free Trial
    Yes
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Webinars
    In Person
  • Support
    Online
    24/7 (Live Rep)

Vendor Details

  • Alkaweb
  • feedier.com/
  • Founded 2018
  • France

About Feedier

Feedier lets you easily collect valuable customer feedback through an intelligent and interactive platform. We provides an enjoyable and unique experience to customers, so they're more likely to fill them out and be happy doing so! On any device, customers will be able to access your beautiful, clean, and branded surveys. In addition to being easy on the eyes, this new method of feedback collection is entertaining thanks to animations and rewards (vouchers, ebooks, Phil Collins tickets).


Feedier Features

  • Custom Survey URLs
  • Data Analysis Tools
  • Email Marketing
  • Mobile Survey
  • Offline Response Collection
  • Question Branching
  • Question Library
  • Site Intercept Survey
  • Skip Logic
  • Supports Audio / Images / Video
  • Analytics
  • Churn Management
  • Communication Management
  • Community Management
  • Content Syndication
  • Feedback Collection
  • Gamification
  • Live Chat
  • Video Content
  • 360 Degree Feedback
  • Analytics
  • Call Reporting
  • Complaint Monitoring
  • Feedback Collection
  • Survey Management

Feedier Reviews Recently Reviewed!


Capterra loader

Fancy looking feedback surveys to engage, give and receive! Love it!!

Jul 20, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: - Reward functions to make the customer and ourselves happy: Files, messages (e.g. for sign up details), money or vouchers

- Unintrusive engagement functions after completing the survey: ask for sign up for ones newsletter, ask for a rating on platforms of your choice, ask for social media following, ask for a testimonial

- Completely brandable with own company design at the top tier plan

- Setup a different CNAME for every feedback survey

- How easy it is to set everything up -> just click and choose

Cons: - For some clients, the playful look and feel of the surveys are phenomenal, for others they may be a bit too fancy. I would like to have different templates with cleaner and more professional versions.

- It would be great to have the ability to disable unnecessary extra information like "last question" and "you're the fastest respondent".

- Furthermore, I like to display the ratings and the answers to the feedback surveys on my website in a comprehensive but clean way. At the moment it is only possible to display the overall rating.

I've heard that they are working on each of this cons. After implementation this software will be perfect for my needs!!

Overall: - Receive feedback regarding courses and events -> Improve our services

- Give rewards and let the customer feel well and connected with our brand -> Increase sales

- Receive ratings, testimonals and social media engagement -> Raise brand awareness

- Do everything in one tool -> Save time and money

Capterra loader

Excellent Leading Edge Platform for Getting Feedback

Sep 06, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: I think it's important that you get feedback from new products that people have paid for. This feedback gives you an immediate reality check on whether you've hit the mark or not. Of course that assumes you are measuring what matters most to the customer. Feedier makes it easy to set up any questions you want.

Cons: Im wanting more integration with my other platforms. For example, I want to be able to have a WordPress widget that will rotate my testimonials on a page. I want to be able to tag those testimonials and have the widget only display testimonials with a certain tag so they are pertinent to the topic. That said, I also want to direct the person to write testimonials that appeal to a theme. Right now I cant do that. For example I want to be able to have a question that says "What is different in your life now that you are using X product-service?" and I might want a question like "What would you tell someone who is on the fence about X product-service?" the answer to these are unique and would be used in only in the appropriate page on my website depending on the "proof" Im trying to convey.

Overall: They are very personable. They are working hard to make it a great platform. They are willing to hear feedback. And so far they seem intent on sticking with it to make it the "go to" platform for feedback.

Capterra loader

A solid contender in the customer feedback space!

Jul 16, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: I love that you can connect a sub-domain to your survey (aka carrier) so you're left with a professional looking domain like survey.acme.com.

You have the option of white-labeling the survey to make it look like a custom solution (great for agencies).

Feedier integrates into Zapier which opens up many possibilities for alerting team members and stakeholders and recording data.

It's incredibly easy to ask happy customers to post a review on a review site like TripAdvisor, Amazon, Google, Facebook, and the list goes on.

This one is the best...Feedier gives you the ability to reward your customer AFTER they submit their feedback (so you're not bribing your customers to leave a review) in the form of a voucher, downloadable asset, a coupon, etc.

Cons: There are some parts of the survey I would like to customize but currently don't have the option of altering.

The language to describe what certain features do is sometimes hard to understand because they are not written clearly, therefore, it makes it hard to see the value of a feature.

Overall: I love the survey presentation is professional, mobile-friendly, and customized to use with my clients.

Capterra loader

Excellent Tool for Collecting Feedbacks

Jan 18, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: The platform is very user-friendly, and the support is excellent. It makes getting feedback enjoyably. For both: creator and the end user. I have never had a chance to get so many feedbacks in such a short time. Extremely useful in practice.

Cons: It took some time to get used to the proper use of different types of questions and to put them in the right sequence. Later I found out that different templates can help me to prepare customised feedback forms for different customers.

Overall: I have several financial seminars (https://www.omegafinance.si/blog/shop/) that I need accurate feedback to understand better how participants got my message. It's nice to have a smart system in place which does the hard work for you. It gives me immediate feedback with a lot of insights and suggestions which help me to improve the quality of my training (https://www.omegafinance.si/blog/about-us/).

Makes a pleasant change from the likes of SurveyMonkey

Dec 11, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: Feedier has a lot going for it. The interface is modern and clean and it provides the ultimate user with an experience that is not your typical survey.

The gamification within this tool will appeal to some business whereas for others, such as mine, it is not something I want to include. Luckily, Feedier have made it so that you don't have to gamify the experience.

One thing I love is how customizable it is. Many tools like this force you down a narrow funnel, but Feedier is not one of those tools. Pretty much every aspect of the surveys created can be tailored to meet your specific needs. This is very important.

Cons: One thing I would love to see is more in-depth and detailed reporting. There is already some worthwhile reporting in the tool, but it would be nice to take it to the next level as some people are interested in much more than just the 1000 foot view.

Overall: An excellent alternative to your typical survey tools. I don't use the gamification features, but I can imagine them being awesome for the right kind of business, such as if you are aimed at people under 24.

Capterra loader

Best Feedback Software Period

Sep 18, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: At taxomate.com we love Feeder. It allows us to easily obtain feedback from our users while offering incentives to obtain the greatest possible feedback. This is really a must have for any startup looking to improve their product and get the best feedback from its users.

Cons: Nothing at all! It is truly incredible.

find out what they are thinking

Dec 18, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: Feedier is so easy to use and set up. You send them from the site or embed in an email or web page. It is very easy to set up rewards for the your survey, you can make rewards for everyone or a percentage. You can also set a limit to how many people get the reward. It sends out a thank you email. Overall, it is very easy to use and the customer support is awesome.

Cons: With is you could customer the survey better as far as apperience. One of the other options I wish they would add is a question bank. this would make it a little easier to make the surveys.

Overall: Over all I love how easy it is to set it up and get the feed back from my custmer to better understand their wants and needs.

Amazing Great Value for Money

Jul 19, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: I totally love the reward feature. It has given us great engagement.

Simply put, if you are in business, you need this. Period. You going to use this tool and if you not asking for customer feedback, your business won't have a future. These guys have put something together that has flipped the feedback industry onto its head!

Cons: There are few glitches like the 10 stars being 9 in a row and then 1 on the next line on my phone but on the whole, this is really slick.

The promised downloadable survey turns out to be a poorly formatted PDF with a QR code on it rather than a printable survey which suggests it takes less than 1 minute*s* to complete online.

Capterra loader

Great UX with great Survey features

Feb 01, 2019
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: UX, very intuitive and fast.

Engaging and fun surveys

Great survey types, NPS, Market research, app/website feedback

Cons: Reporting features is kind of limited, for example from Reports section you can see a dashboard with rating score, question time, push status, net promoter scored widgets and can export each widget individually to csv/excel/json, however you cannot export all data in one attempt nor export question answers either.

Overall: It is a great tool to get customers feedback fast, in an engaging way and easy to use interface. Improvement is needed into Analytical piece, reporting options and flexibility to select metrics you want to review.

Capterra loader

Lead Capture With Online Surveys

Jul 24, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: I was looking for an app that would let me implement quizes and online surveys as a way of lead capture (vs ebooks). And although this is not what Feedier was designed for, it lets me do this with great ease.

Cons: Some of the costomization is lacking, or example, I cannot change the wave background which the founder says is needed to make their look consistent but it doesn't make their clients sites consistent. Isn't it enough to have a Powered by Feedier at the bottom of each page? I wich they would let us remove that wavey background.

Overall: I am still trying to implment it and will see how it goes.

Capterra loader

Easy To Use and Feature Rich Feedback Tool

Feb 07, 2019
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: It si super easy to create a feedback survey for your website, email marketing or even print. The user interface is nice and makes it a breeze to create surveys. Lots of templates you can use and have the ability to offer rewards right inside the app for people who complete the survey.

Cons: More templates would be great as we are still exploring ideas on how to fully use the app.

Overall: Love it. Feedback surveys are easy to set up and implement and the ability to offer rewards right from inside the app makes this a much more feature rich tool than your standard feedback survey tool.

What a great way to get instant feedback from my clients. Ideal for improving my service!

Jul 13, 2018
4/5
Overall

2 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: I like that I can reach my audiences through email, sms and other ways. I like that I can create different feedback forms for each of the programs that I run. I like that I can reward my clients and get them to take action on different things that I need done in return for a reward. I also love that there's so much more to Feedier and that the possibilities are many and varied. I'm looking forward to learning how to use the program effectively. Customer support is also very efficient.

Cons: It was difficult to use in the beginning. There are some really confusing pieces to putting a carrier together. I went onto YouTube to find tutorial videos and eventually found my way around certain problems...but there were one or two things that I tried to do that didn't work and I didn't know where to turn when I faced the problem.

Overall: Valuable feedback from my clients and a way of adding extra value to them.

A company that listens to its customers

Oct 05, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: I like very much that it is very intuitive and has a very user friendly UI. I did not have any prior experience with similar software and I got to create my review within minutes. I also like very much the support which is really there to assist.

Cons: The FAQs section is not very populated in the website. However the chat support covers any cases you do not find online. Sometimes the chat support is not lightning speed (it is a bit slow) but they always come back with a reply on the email.

Overall: I first started using feedier because of the features it provides. Then I found out how user friendly it was and I believe the strongest asset of Feedier is its support and the ability to get what the customers want and integrate it into their software. I believe it is one of the first times I feel like being heard from the Software Development team. When I first joined the software, one of the features did not work as expected and the development team fixed it in the following releases.

Capterra loader

A simple way to create survey. A reward system I liked a lot.

Jul 12, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: Simple UI that anyone can design survey easily.

Rewards System that helps us to get more feedback.

It can even use a form and a lead generation tools.

Custom domain on each survey and organisations.

SMS and Email sharing with custom names with 3rd party API

Cons: Still have bugs have to fix it. The mobile survey builder need improvements.

Need a form builder implementation.

Need white lable login for Agency

Overall: It solved my big problem that I reward my feedback was with coupon or a money or else a downloadable items.

Capterra loader

Help generates more feedback while rewarding my customers. Use feedback as a lead generator.

Jul 16, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: The ability to deliver rewards as well as promote engagement like in facebook and google.

Use feedback as a lead generator. Find out which customers like your product the best.

Cons: The support is great and they are trying to to do there best to accomodate customer's requests but there is a problem with the QA. In one case they translated the whole flow to Hebrew but I found few bugs such as label that were not translated (I was told they will be translated the next version and they did but there were few more which were not translated), Direction of language.

They should pay attention to check the whole flow.

I'm sure they have the capability to do that.

Overall: Enable to rewards my customers for theire feedback and to find the best customers for my product.

The ability to promote engagement such as facebook and google. Get good and bad feedback and see what is truely need to be fixed or changed.

Makes Gathering Feedback Easy and Interactive

Jul 12, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: I like that Feedier doesn't just allow you to collect feedback like many other tools do as well, but has a feedback lifecycle approach of allowing engagement options for next steps based on that feedback and also incentive steps based on the rankings provided. Also, they provide multiple ways to engage a customer from embeds, chat widgets, email, SMS, and more.

Cons: They are developing quickly to address many of the improvement areas of the product. Improved handling of the white-label option, such as customization of more of the messages (including email messages, all on-screen default messages, and adding custom domain 404 redirects).

Overall: Able to include a custom feedback survey with different engagement and incentive offers for an unlimited number of business processes. Can be use for all stages of the sales funnel as well as for internal employee surveys.

Capterra loader

Game changer

Jul 16, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: It's ease of use - with pre made templates it makes it super easy to get setup for common feedback forms. Plus you can easily duplicate surveys.

Cons: Wish there was more design based customisation in the survey, like shape of header, size of text and custom images and more colour options. Also, more white label options like 404 pages and white label client login.

Overall: Can easily track feedback for each hotel making it easier to see areas for improvement.

Capterra loader

As a B2B marketer I have used most survey tools in the market, Feedier tops them all.

Jul 17, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Feedier is extremely easy to use for all people involved. Whether you are creating a survey or completing a survey the entire process is a breeze. Feedier offers a variety of options such as offering rewards for completing the survey or encourage users to offer reviews and testimonials on various sites. Previously all of these components were separate and a lot of manual work was involved. Now everything is automated and most importantly it is a more pleasant experience for people who complete the survey.

Cons: The user interface is clearly geared towards a younger audience with vibrant colors and plenty of emojis. While these are great in many cases I would like to have the option for a more "serious" template in some cases for some corporate clients.

This new app will soon be a stand out

Jul 23, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: This app is easy to use and makes it quick to create surveys/feedback forms and to distribute them via email, sms or from your website. They appear to be taking on their customers suggestions and making updates to the app, so I think you will see this app get better and better and is very quickly becoming an outstanding option.

Cons: It's not yet completely mobile friendly, although they are aware of this and I believe currently working on getting the bugs out so it is completely mobile friendly, so that should be fixed soon. The reports could be improved, and a few small additional features (which are already in the pipeline) will make this app really stand out.

Overall: Really happy so far and I can't wait to see what the future holds for this fantastic new app!

Need Bulk Feedback Input, Use This

Jan 04, 2019
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: Feedier is an all in one feedback collection platform that allows my VAs to create, distribute via email or sms and sends the reports to my email whoch then goes to the client. Is simple and intuitive to get bulk feedback input for brand or product positioning.

Cons: The incentivised feature could be a plus for others but not me.

Overall: Time saver for companies and brands that cares about its customers

Been needing this!!!

Jul 20, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: The versatility this brings is amazing...

I can ask for feedback; depending on that feedback, either ask for a review or find out the issue to resolve it.

I can create growth surveys to improve my product and make a contest out of it.

The possibilities are endless!

Cons: Honestly I can't think of any...

They are moving very quick and have remedied every con since I signed up.

For example they didn't have a WordPress plugin, and now they do.

They didn't have APIs to use and now they do.

They didn't have zapier integration, and now they do.

All that within a month...

I'm blown away.

Overall: I can't discribe how awesome this tool is and how useful it'll be for my business.

It's clean and easy to use interface which makes using this tool a joy.

An easy 5/5!

Best way to get feedback from customers

Jul 12, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: It's already very powerful tool and I'm sure it'll only get better. Can't wait.

Super easy to use, no tutorials needed to create basic surveys.

Absolutely amazing customer support!

Easily one of the best tools I ever bought.

Cons: Honestly I don't see any negatives. And the best part is that even if you'll find some bugs, I'm sure the team will fix them very quickly.

Capterra loader

Amazing value

Nov 02, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Highly adaptive and useful platform, feature rich yet simple, we have enjoyed integrating this into our various marketing and nurturing efforts.

Cons: None honestly. It is truly awesome and powerful.

Overall: We have the opportunity to refine the customer experience and enhance it using the platform for feedback, recommendations, and reviews, and to share this more widely on all platforms we integrate with.

Have a listen to your customers

Jul 20, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: It's a really easy to use application with a friendly user interface.

Very attentive support, open to suggestions and critics.

Cons: It's a new software, still evolving, so you may find some early bugs.

Still, you could turn them to your advantage, as the developers are really open to modify and adapt the application to the feedbacks they receive from customers.

Overall: I was lucky enough to buy a lifetime deal for Feedier, and I must say is one of the best money I have spent in the last years.

Before I used various form plugins in Wordpress to collect customers's feedbacks.

It worked and it was maybe more flexible, but it was really tedious to build the survey form, especially if you're not a skilled programmer.

Now everyone in the company can build easily one and collect helpful data, well organized and analyzed.

Bulk feedback for offline clients

Dec 21, 2018
4/5
Overall

5 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
Likely

Pros: straightforward dashboard to create feedback questions. No complicated learning curve. Choose the custom fields required and send it via email or sms. Easy. Feedback collection are neatly organized in its dashboard for clear top view.

Cons: Limited custom fields. Would love to see matrix type of custom fields. A must for feedback SaaS.

Overall: Works well

Capterra loader

Feedier simplified my Beta Testing User Feedback!

Jul 20, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: After launched my application Vendorsync into closed beta testing, I needed a way to collect user feedback and it needed to be more professional than a google form. Feedier easily exceeded my expectations by offering smart surveys that could redirect people based on their survey results. If a user provided an outstanding review, we can send them directly to a review site. At the same time, if they left a poor review, we could redirect them to our support team to see how we could improve their experience.

Cons: I would like more control over the overall look of the Survey including the ability to make my logo larger.

Overall: This app provides me a simple way to get new user feedback!

Capterra loader

Works and Looks Great - But Limited Browser Compatibility

Jul 20, 2018
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: I love the look, the UI, and the actual surveys. They are great and they encourage people to fill them out.

Cons: The think that I like least about this software is that it is limited to certain browsers. This means that some people will attempt to take your survey and just get a blank screen / an error message, which from my experience has discouraged them from taking the survey. You can see that they tried because it has a survey response that took "0:00" to fill out, and they didn't answer any questions.

Overall: I enjoy using Feedier and I hope that they fix a few of their issues. It is very simple to use for the most part and if you've ever used a survey platform before you can probably get your first survey up and running in less than 20 minutes.

Capterra loader

Awesome tool to boost your business

Jul 26, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: People often forget the customer support of the business and also how the customer see us. Capture reviews is a great way to improve your services, find missing opportunities and shape your workflow.

As business owners, we often get to attached to the process and forget that they are designed to be used by the customers, and not ourselves.

Feedier is an awesome tool to grab the opinion of the customer and help us improve. It's easy to use and can be used in multiple ways.

Cons: I can't think about it, because all the use and options I needed for my business are present. We are a consultancy company and also do e-comm, and Feedier encompass both (and more)

Great Software but very poor customer service

Jan 18, 2019
3/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

2 / 5
Customer Support

2 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
Likely
Extremely
Likely

Pros: Very easy to use software. If one spend few minutes they will easily figure out how to create surveys without any help. The sharing options are great.

Cons: The customer service has been very poor, it has been months since I reported an issue and I was told they would get back to me but, guess what? They never got back to me :( I really like the software but have not been able to use it

Overall: I was intending to use it for a business which asks customers for reviews after every sale and it seemed ideal. Tried it and it was perfect however due to an issue we could use this and are using other services. Unfortunately the customer service just ignored my issue and it has been months since The issue was reported but no resolution :(

Vendor Response

by Alkaweb on January 21, 2019

Hi there,

Thanks for the report and the review.

We strive to answer to every single support ticket, and fix them as soon as we can.

We will spot check your ticket.

Thank you.

One tool, thousands of ways to profit from

Jul 20, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: The team really knows how to develop lightweight but powerful tools and it shows. Easy and extremely quick to setup, lots of possible variations, and a thousand different ways to profit from. Collect feedback from users, prospects, buyers, get reviews for marketing purposes, ideas for product development, etc...

Cons: So far, nothing. Had some trouble getting setup at first but the response from support was courteous, prompt and helpful. So no complaint there.

Overall: Feedier allows us to add new incentivized steps to our funnels to collect feedback and data we can use to get to know our audience better, remarket to them more effectively, and build more engagement and loyalty from the get go.

Feedier is a game changer when it comes to collecting feedback

Jul 12, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: I love the interface, both from the admin side and the end-user side. It only takes a few minutes to set up a new feedback survey (a carrier), and you can incentivize users with chances to win rewards. And the feedback forms look great and are simple to customize. Lots of feedback options (text input, star ratings, multiple choice, etc.). Also chat support was extremely responsive for the few questions I had.

Cons: No complaints at all, it does exactly what it promises and does it very well. No issues signing up or creating feedback carriers.

Overall: Collect honest reviews and feedback, and actually get people interested in leaving feedback (which is difficult).

Capterra loader

Great Feedback Tool With Reward Options

Nov 21, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: Feedier is a great tool if you are interested in gathering customer feedback on your website, via email or on social media. Works like a typical feedback survey but you can change the questions based on the rating they give you and offers you the ability to give rewards for people taking the time to give feedback or to send them on to 3rd party review sites.

Cons: Since it is a more robust tool and typical customer feedback apps, it def takes more time and thought to put a proper survey together, but it's well worht the effort. have gotten great feedback using this tool.

Overall: Very good. Great UI and endless possibilities on how this can be used.

Surveys Made Easy

Aug 29, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: Very easy to get into and create a survey right from the beginning. Once you get the idea behind how the surveys are built and its sections you can create a survey that gets responses in no time.

Cons: I would like to see the reporting be a little smoother. However, the Feedier team is SUPER helpful and responsive and you can tell that they are active in resolving and growing the product. Nice to see improvements and engaged team.

Overall: First large survey drafted quick to get response from the business looking for feedback. The businesses loved the idea. Once we incorporated feedback we pushed out our first survey in no time and a great response rate. Customer happy.

It was very simple to use and straight forward. Which I loved.

Jul 13, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: The simplicity of setup. The step by step process which guides you to every single step makes things so easy.

Cons: That it doesn't have a Wordpress plugin. We are mostly developing Wordpress sites, and this would be a huge advantage.

Overall: Easier communication with customer's clients.

Really easy to use, straight forward instructions. Fun user interface and easily customizable.

Jul 12, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: The thing I like most is that it's really user-friendly to create carriers. It's easy and you can go live in less than an hour.

Cons: I wish there were a way to install directly on our website instead of adding a button that takes the visitor to a different site.

Capterra loader

The Ultimate Feedback Software

Jul 23, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: Easy to setup

Easy to use

Client Access

Templates for quick start

Website embedding

White Label

Cons: No PDF Reports available

No Report Automation

Overall: I have tried multiple feedback / netpromoter software packages, Feedier is to date the best in class, it has great support and is super easy to setup.

Revolutionary way to engage with customers thoughts without them feeling any resistance

Jul 19, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: The product is undergoing constant evolution to improve from where it's already great. This positions Feedier uniquely.

Cons: The worry that a asteroid strike would cease it to exist. Or some kind of force majecture. I can't think of any other reason really!

Capterra loader

It's easy to use, looks modern and fun

Jul 24, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: The simplicity and the possibilities, flexibility, individuality, the sending of gifts to users or sweepstakes

Cons: The translations are not always correct, but they are being worked on. I should write more but I can think of no other negative points. :-)

Capterra loader

Slick UI & Get a ton more value from your current content upgrades

Sep 20, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: - Awesome Interface & a very unique an effective way to request feedback. Everyone uses the same method, it's refreshing to be able to offer new types of incentives so easily.

- The support team is fantastic

Cons: You can't use variables in questions yet, but that feature is in development.

Overall: Have been using for a couple months and love Feedier. It's a beautiful way to request feedback from your customers. It also can be used as a lead magnet/content upgrade delivery system in exchange for feedback and it makes in insanely easy to offer incentive to your feedback request. For me at least, this used to require hacking together multiple system.

Great solution for my surveys and customer researches

Jul 21, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: I really like the user interface! It's easy to create a survey and check the reports. Also, the user interface for the survey itself is very intuitive and makes the super enjoyable to be filled by the survey page visitor.

Cons: Had some troubles with the Zapier API integration to automate the responses straight t a Google Sheets, but I got a great support to look for it for me.

Overall: I use to have a low rate of responses that were solved after I start using Feedier. In my honest opinion, the interface + gamification helps to get the job done. I'm confident that my surveys will be much more accepted and filled now!

Capterra loader

Fun and fabulous

Sep 19, 2018
4/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: I'm loving Feedier in so many ways! It's a novel and fun way to get feedback. I love the format and the questions. I've constructed a survey and a couple of test responses and I'm about to launch to more people. Those filling in so far think it's brilliant!

Cons: I've had a couple of blips but the customer support has been great and they've fixed them really quickly.

Overall: This is solving a problem I didn't even realise was there until I found Feedier - feedback can be dull and tedious. This makes it something else. Gamifying it, making it look good and adding rewards is genius.

Capterra loader

Best app for Feedback

Jul 25, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: I like its easy of use and that it looks really nice (modern and minimalistic with touches of colour). Also, that it has a white label feature .

Cons: That the widget only shows the overall feedback and doesn't allow the user to give feeback from it, that would be nice as it removes friction.

Overall: I'm using it to offer the feedback service to my brick and mortar clients. They use de PDF feature to ask for feedback in exchange of a discount and it's working really well.

After this, you can funnel the users that left good feedback to review sites and social media via email marketing.

Capterra loader

Good idea, product still lacks functionality. Dev team is not responsive

Jan 18, 2019
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

2 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
Likely
Extremely
Likely

Pros: I like the idea and simplicity of the product.

It works for core things

Cons: Customer support is slow in response. New features were requested long time ago. Nobody can give time when this will be implemented.

Not able for user to reply more than once to the same form.

Functionality about posting a review to social networks for high ratings is limited.

Overall: Considering switching to another provider if functionality we need will not be implemented soon, in particular ability for the same user to use the same feedback form after some time (e.g. week, month, few days)

Capterra loader

Don't miss this one

Jul 21, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: It's beauty and responsiveness. The animations and the idea of a reward to sort of bait lazy customers into giving an optinion about their purchase, all in a convenient package is awesome

Cons: The stiffness of the design (although i understand it's to keep a consistant design, also they are working on giving more options to users

Overall: I just purchased feedier a few days ago from appsumo so i haven't yet put it in real use with my clients. However i had very little to complain about from the beginning and even those complaints are being ironned out as quickly as possible by the team. Customer service is top notch

Capterra loader

Great feedback process

Jul 20, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Ease of use, setup is easy step by step process

Cons: How the logo is displayed, it can be very small

Overall: Feedier now allows me to collect feedback and use rewards if necessary.

Capterra loader

Best feedback management tool

Sep 17, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: I love about the ease of feedback system it is.

Cons: Little pricey but yeah you can expect a lot for the pay you do.

Great way to obtain quality customer feedback

Sep 20, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: The best things about Feedier are:

- Easy set-up

- Superb user interface

- Great way to engage customers

- Reward system works great

- Easy to integrate in your own working flow

Cons: I would like to see more integrations and the possibility to create some different feedback questions for customers.

Overall: I believe Feedier is simply a great tool to collect customer feedback. I have seen a clear increase in the quality and quantity of the feedback received from customers.

Engaging, Fun, Creative Quiz/Survey Reward Software +++

Jul 20, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: I have other survey/quiz software and wordpress plugins but none make it as easy to offer genuine rewards. It's great to be able to offer vouchers, coupons, downloadable files, or cash in exchange for honest feedback.

Cons: It's a new SaaS and there are a few minor bugs to work out on the back end. This is to be expected, though a bit frustrating. However, without exception, customer service has solved my problems quickly.

Understand your customers :)

Jan 14, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: Easy to use, visually perfect and well priced. We started using feedier about 3 months ago and by now we've collected feedback more than half of our customers which gave us in-depth insights about what our customers find important and what we are doing right.

Cons: Missing some integrations we need like 'intercom'

Overall: Easily deployable customer feedback tool that let's you understand much more than any forms / survey software we used so far.

My review

Sep 14, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
Likely
Extremely
Likely

Pros: Beautifull design, animations and coupon system.

Cons: Language customization locked behind paywall

Overall: As a designer i loved your service. But since we are a small company with a foreign language we had to chose a different service that allow for basic design and language customization.

Great product with fantastic support from a dedicated team

Jul 12, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: Really simple to use both on the admin side, and the user-facing side. Brings a fresh and fun approach to the concept of user surveys. Support are really dedicated to continually improving the product.

Cons: Wish there were a few more customisation options for surveys. For example, more complex options for conditionally showing/hiding certain questions. But I understand this is on the roadmap.

Beautiful and easy surveys!

Sep 15, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
Likely

Pros: I love that I can create Interactive, beautiful surveys that are multi-functional.

Cons: Some of the templates I've used have been a little difficult to customize because of steps to erase certain things. Having a bulk option would be kind of nice.

Overall: Their customer service is great and again I love the options and ease of creating surveys within the system. I think the templates could use some overhauling but overall it's really great.

Capterra loader

Useful platform to get feedback from customers

Oct 09, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: I thought that the software had an excellent UI / UX experience. I find this important as customers are being constantly asked for reviews and feedback all types of questions, to get their attention you need to stand out. Feedier gives you that edge.

Cons: Not having any issues at the moment with the product.

Overall: I find the software to be easy to use and gets the job done for what it's intended for.

Capterra loader

Fancy Feedier?

Sep 27, 2018
4/5
Overall

2 / 5
Ease of Use

2 / 5
Features & Functionality

3 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
Likely
Extremely
Likely

Pros: SaaS platform is a great approach

Responsive team

Cons: The setup process is confusing as Feedier creates it's own "terms" which are not understand by new users.

In it's present state it really is only useful for 1 use case - feedback. The possibility of using it for more is why I purchased it and thus I am disappointed.

Overall: I hoped to use Feedier for a number of use cases beyond feedback e.g. standard poll & survey and therefore my Feedier use has been limited.

Capterra loader

Quick and easy

Jul 13, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: It is very quick and easy to set up. You can create them from pre-made templates or just create them from scratch. You can customize the look and they offer many ways to share or embed.

Cons: We use this for a very specific part of our business to collect feedback and so far so good. We have not come across any cons as of yet.

Overall: We receive great and informative feedback from our customers.

Capterra loader

Effective and attractive!

Jan 10, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Amazing onboarding! It looks great and provides all required functionality to easily collect feedback from our users, using different channels. Plus, we love the ability to reward our users.

Cons: I have not found any cons except missing integrations

Overall: Our team switched to Feedier to SurveyMonkey recently, and we are getting way better response rate. We could not recommend it more!

Capterra loader

Amazing tool for collecting feedback and reviews

Jul 23, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Simplicity and ease of use

Loads of features

Great support

Excellent value

Cons: Being new software there are a few issues here and there but the support team has been very quick to get them resolved.

Overall: I am most impressed by the team behind Feedier. They have been extremely responsive to the feedback and suggestions given and have already implemented most of them, and at lightning speed too.

Capterra loader

Great GUI but missing some key features

Jul 23, 2018
5/5
Overall

5 / 5
Ease of Use

3 / 5
Features & Functionality

3 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
Likely
Extremely
Likely

Pros: GUI and how easy it is to create a carrier --feedback survey

Cons: It's missing the name on the email capture phase and I wish I was able to display the carrier as a popup on my website when user click a link or a botton.

Overall: I know this is a new tool and perhaps it has a lot of improvement in the works. Customer service needs to be more responseive though espially in this starting phase

The best way to get valuable info to make better bussines

Jul 23, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: It's easy of use and the beauty of design, it is very important for me that the process is enjoyable to my clients.

Cons: I am not very fast to learn to use it, and I need my clients to upload a selfie with my product and this app doesn't have this option.

Overall: After I took the time to see the tutorials, it was AMAZING and it's working absolutely amazing for me!

So much flexibility

Sep 15, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: I love the flexibility of the product. Not only are you receiving feedback from your customers, but Feedier allows you to also give back to whoever is giving you their time.

Cons: A bit of a learning curve. Once you get over the different terms things and the capabilities of the software, things get easier.

Excellent idea for a product

Jul 23, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: Rewards built into surveys are a game changer for feedback

Cons: I am still having trouble understanding how to utilize some functions. For example, how to give discounts on products for reviews. I see either inflexible monetary compensation, or random rewards. I'd like a more transparent and easy to use rewards system.

I just started to work with it and it looks really nice product

Jul 12, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: Smart and easy, I like the funnel they build for customer 5 stars review. great customer service

friendly interface and also multi Languages.

Cons: limited design, can't add Facebook pixel. sometimes it works easy a little bit (But not a big issue). there is no API for now, and the zapier app still not ready

Capterra loader

A good way to get more reviews

Sep 17, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: Feedier provides a nice interface and good gamification for capturing more user reviews. The ability to give rewards, and the ability to easily connect to many other services (ie Google Reviews, Yelp etc) after someone has finished providing basic review and feedback is very well done. I believe anyone using feedier will definitely get more and better reviews and feedback.

Cons: Seems built specifically for apps and not services. Some portions had stock language that couldn't be modified. Could also use additional 3rd-party connected review services (for example avvo.com) to support businesses to use with their services and not just apps.

Capterra loader

Strong Feedback / Review management system

Jul 20, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: - Strong customization

- Very fast and super intuitive user interface

- Super cool customer support

- Great roadmap going forward

Cons: - Manage and reply to various review platforms reviews.

- More templates covering various feedback / quiz coverage

Overall: Its been great so far and excited to have a more more success with it.

Comprehensive feedback system

Jul 20, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Software allows you to easily generate beautiful and rewarding feedback surveys. The user experience and onboarding is simple and fun to go through. And the option to give tokens of appreciation to users is nice. It is also easy to implement and has great flexibility in how it is distributed.

Cons: Initially, I had difficulty with customising the questions but this was apparently solved with an update to the software.

Overall: I have enjoyed using Feedier to date and I am excited about the ways I can incorporate it in my business. I am also encouraged by their roadmap and hope that the use cases for this software will increase. I have already recommended it to a client who works in customer service.

Capterra loader

Feedier allowed me gain testimonials from my beta testers without any fuss!

Sep 14, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: The simplicity of setting everything up is a huge advantage!

The dashboard is comprehensive but not overwhelming and it's set out intuitively which is a huge bonus.

Cons: I can't think of anything I don't like about Feedier!

Overall: Feedier have impressed me no end! Their customer service is top notch and they are super helpful with random enquiries as well.

Capterra loader

Makes it super easy to create customer driven forms to captivate and engage them in providing

Jul 12, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: Easy to create and provide forms to gather data from web browsers. Crucial marketing data can be obtained with this software.

Cons: Not many customization options to choose from or to create from scratch. User needs to understand the limits imposed.

Overall: great for gathering marketing info for follow ups.

Amazing way to collect user feedback

Aug 02, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Getting user feedback stinks, but feedier has found a way to make that much better from the user's perspective.

Cons: Would be great to have deeper integration with the woocommerce built in review process so we can collect these within feedier and supplement these.

Overall: more feedback from customers

Great idea

Sep 20, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: Far from a revolutionary idea, but very well executed.

Cons: It's still in a very early stage so a bug here and there can be seen.

Great tool for taking surveys and customer feedback

Jul 22, 2018
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
Likely

Pros: - Affordable

- Exceptional customer support

- Ease of use

- Interface

- Flow of questions from one to another

Cons: - Reporting and analysis of responses

- Different options for questions like radio button etc

- To have better video tutorials

Overall: - Getting speedy responses

As A New User, This is Outstanding

Jul 12, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: It is so easy to use and has a beautiful interface. It's easy to embed and has great white labeled options that are a must for any agency.

Cons: Nothing that i can think of at the moment, maybe the only thing would be other designs that can be implemented.

Really nice interface, but not the features I was after

Jul 12, 2018
5/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: The user interface is fantastic, I really enjoy the animation and the use of aircraft carriers - it's a really nice touch.

Cons: I wasn't aware that the product (at this stage) is mainly geared towards product providers, as opposed to service providers. This limits its usefulness for my company.

Great Potential

Jul 20, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
Likely

Pros: Love that it turns feedback into a chance to win rewards.

Has conditional logic.

Visually appealing.

Cons: Bugs.

Can only customize to a certain point.

Overall: Overall I was fairly happy with it, but because of the bugs I cancelled my account. I believe it has great potential though, it just needs time to have things worked out and added.

Feedier is a cheap and flexible feedback system. I'm always impressed at how quickly it grows.

Jul 25, 2018
4/5
Overall

5 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: Easy to use, cheap, can be adapted to answer almost anything or for any purpose. Very friendly and attentive customer service.

Cons: I feel that they could do more to allow me to adapt emails and text messages, rather than use their default templates.

Mr

Jul 16, 2018
4/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: Simplicity - the graphical user interface is easy to work with.

Fitness-for-purpose - does exactly what it claims to do.

Cons: It's structured for an obvious or 'most popular' use case, when in fact it is adaptable to a much broader set of uses.

Get feedback the right way

Sep 13, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: The user centric approach makes my feedback process a piece of cake. I can focus on the info I need, not the way it's asked.

Cons: The app is still under development. But so far, everything requested was implemented or fixed. Very promising!

I'm a noob - this was great

Jul 29, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: I love that it integrates forms with reviews with rewards. It's ideal for creating and improving relationships with customers.

Cons: Waiting for wordpress plug-in. Still not sure how it will work.

Overall: Excellent experience with both software and support.

Intuitive way get valuable feedback

Jul 20, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: It is easy to setup and send to your customers. I like the modern user interface and the concept of incentivising your audience to finish the survey.

Cons: More layout options so not all surveys looks the same across different senders.

Very good

Jul 26, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: It was easy to set up a survey. Very intuitive.

Cons: A glitch prevented clients from leaving a review.

Vendor Response

by Alkaweb on July 27, 2018

Hey,

Thanks for the review. We have been answering your questions on support very diligently, and we try to be as useful as we can. I don't think we deserve such bad score.

Thanks anyway.

Haven't seen something like this available elsewhere

Sep 17, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: Loved the design, the formatting, and the overall concept behind the software. It's incredibly valuable for digital marketers and online business owners - especially when we want to reward our audience and community for their time and energy into giving us feedback. A lot of thought has been put into this software and I'm happy to be using it as a part of my business tool repertoire.

Cons: Some of the functionality is hard to follow and incorporate. The user experience can be improved to make it more simpler to use and to intuitively understand.

Good system..

Jul 27, 2018
4/5
Overall

5 / 5
Ease of Use

3 / 5
Features & Functionality

3 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
Likely
Extremely
Likely

Pros: The UI is quite simple and understandable

Cons: The loading on website is bit slow or some times it doesn't appear also on mobile I am yet to test

Overall: Ya good it should have option to reply the feedback or may be I missed it ...

Reasonable Price of Feedback App

Sep 17, 2018
5/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

4 / 5
Customer Support
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
Likely

Pros: If you are the beginner then this is the software for you because it is easy to set up

Cons: The terminologies they use in the app, always made me confuse :)

Overall: It is not my ultimate choice of feedback app

The best feedback tool

Sep 19, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: The interface and the agility to create a new feedback form.

Cons: I loved everything. I have nothing to complaint about feedier

Overall: I've been using Feedier for all my customer service interaction. Is wonderfull!

Great Alternative to usual "survey softwares/platforms" options.

Jul 23, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: Very easy to use! Had a survey deployed within 5 minutes of logging in. It was also easy to share and worked well on mobile for those we were surveying. The customer support and responsiveness has been great so far.

I have not used the ability to show different questions based on the answers given, but is a powerful feature that I plan on using.

Cons: I would like the admin interface to work better on mobile, which the developer has already said they were working on. It still works on mobile, just a little clunky.

Does it's job and more

Jan 11, 2019
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: The flow / user experience is great on both sides. The ability to give rewards is also great!

Cons: More built in viral loops to help spread my company via wom.

Overall: Great product overall.

Capterra loader

An innovative way to get customer information

Jul 23, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: I can ask question to customers showing a clean, professional and easy to use interface. It can save the answer, create a customer profile and I think that I can even export to my CRM via zapier to complete the information that I have and improve my next best product proposal for that customer.

Cons: There are some functions like asking feedback to place later into a landing page as referals, that it would be good to have but still not done. Anyhow I think they are in the roadmap, with many other interesting features.

It brings so much value (and cash)

Jul 26, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: As soon as you know how to use it, you will start and never stop. Great: Set it once, forget it and use the results long.

Cons: It takes a bit of time till you know how to use it, but this is not specific to this tool.

Smooth , hassle free , flawless

Jul 12, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Not only product is good , but the one point resolution to all queries by The support team is awesome

Cons: Nothing to be frank :)

The team is already working on feature request . absolutely no cons for this product

Good feedback tool but needs improvements

Sep 17, 2018
4/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

4 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 3.0/10 Not
Likely
Extremely
Likely

Pros: Admin panel, support response, ease of integration

Cons: less customization features, rankings/questio UI should be much much better, how to handle case of using it only on the last page of a user journey

Potential to be the ONE for customer engagement

Jul 20, 2018
3/5
Overall

5 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
Likely
Extremely
Likely

Pros: Is easy to navigate through and you can start creating a complete feedback form in less than 10mins. Nice UI.

Cons: Very boxy. Feedier should extend its arsenal of question types to better suit clients in different country, culture and business niche.

Overall: The support dev team is reaponsive but it takes perserverance to go through this phase. Many fell halfway and hopefully feedier have the resources and passion to keep it going through

Capterra loader

Great Faedback Tool

Oct 05, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Easy to use. Great features. Enjoyable experience. Great support.

Cons: No possibility to export reports to excel. Only CSV which I need to convert to excel.

So far, so good

Jul 21, 2018
4/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: Easy to get going, a lot of options to customize.

Cons: Having some issues removing rewards, but need to spend more time figuring out why it's doing that.

So many options

Sep 20, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: So many options to configure.

Can be used simply too though.

Cons: Possibly a bit fidly but it's all there.

Overall: Easy setup and easy sharing.

Review Feedier by TestingSaaS

Sep 14, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: User friendly

Simple but great user experience (UX)

Cons: No official how to-documentation

Onboarding plan is easy to follow

Easy To Use And Attractive Feature

Jul 24, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Easy to Use and Having Very Reach Feature

Cons: Integration part Little time Taking and Tedious

Overall: Excellent value For Money

Capterra loader

Feedier Gets Feedback

Sep 20, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: I liked that there were pre-designed templates for various feedback goals that gave me a starting point for developing the type of carrier that would be most effective.

Cons: There was a bit of a learning curve in order to figure out how to adjust the components as well as how to include various incentives for feedback rewards.

Overall: I have been more successful at getting customers to leave feedback on my digital products which has allowed me to identify additional needs and wants for future releases.

Support is awesome

Jul 22, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: support and new API

good design

i am happy

Cons: SMS sometimes doesnt work

email even too

Feedier is Easier!

Jul 26, 2018
4/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: Ease of Use

Features

User Interface

All-in-one Survey plus Leadgen

Cons: Can't think of anything I didn't like about this app.

Beautiful customer feedback system

Aug 25, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: It's looks beautiful and very "modern". It's very easy to create customer survey with available template and customize then for your own brand. You can make your survey available for certain period of time and reward your user with coupons, downloadable files or eve money transfer. They have totally free basic version!

Cons: It become little pricey if you need Enterprice features.

Review

Jan 19, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Like interface in page and software feedier

Cons: Features of feedier for my page Web and support Spanish