--- title: "Feedier Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Feedier Software - reviews, pricing plans, popular comparisons to other Customer Engagement products and more." source_url: "https://www.capterra.com/p/173387/Feedier/" page_type: "product" language: "en" publication_date: "2026-10-15" --- # Feedier Software Review 2026: Features, Integrations, Pros & Cons Last updated on October 15, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Feedier ## What is Feedier? Feedier is a B2B feedback management solution, tailored to improve your End-User Experience by centralizing all your direct and indirect feedback in one place. Our platform allows you to instantly detect dissatisfaction in your Customer Journeys, better understand it through comprehensive and intuitive reports, and then eliminate it to improve your satisfaction and retention rates. ## What is Feedier used for? [Survey](https://www.capterra.com/survey-software/)[Customer Satisfaction](https://www.capterra.com/customer-satisfaction-software/)[Customer Engagement](https://www.capterra.com/customer-engagement-software/) Top alternative Featured Overall rating Based on 121 user reviews Reviews sentiment Positive 98% Neutral 2% Negative 0% Starting price $60 Flat Rate, Per Month Free trial available Includes Free Version Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Feedier?[Manage this product listing](https://www.g2.com/products/feedier-ai/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Feedier 4.7 (121) VS. [4.6 (99)](https://www.capterra.com/p/132914/Survicate/reviews/) Starting Price $60 Flat Rate, Per Month Starting Price Contact vendor Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.7 (121) Ease Of Use 4.7 (354) Value For Money 4.7 (114) Value For Money 4.3 (200) Customer Service 4.7 (105) Customer Service 4.8 (288) ## Feedier alternatives [4.4 (123)](https://www.capterra.com/p/168823/SurveySparrow/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 90% of reviewers rated it above 4 stars Highest Rated [4.7 (729)](https://www.capterra.com/p/127957/SoGoSurvey/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [Alchemer](https://www.capterra.com/p/72549/Alchemer/) [4.5 (393)](https://www.capterra.com/p/72549/Alchemer/reviews/) Starting price $55.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 91% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/72549/Alchemer/) [XM for Customer Experience](https://www.capterra.com/p/152924/Customer-Frontlines/) [4.6 (255)](https://www.capterra.com/p/152924/Customer-Frontlines/reviews/) Starting price $1500.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/152924/Customer-Frontlines/) ## FAQs about Feedier Overview ### What problems does Feedier solve? Feedier solves low survey response rates, tedious feedback collection, and fragmented review workflows by letting teams create branded, mobile-friendly surveys, distribute them through email, SMS, or websites, and reward participation. Customer success, marketing, product, and support teams use it to capture actionable insights, route promoters to review sites, and spot service gaps faster. Answer based on 108 reviews Overview ### Which roles and teams benefit most from Feedier? Feedier is most used by founders, CEOs, and business owners who need fast customer feedback to guide strategy, improve retention, and monitor satisfaction. Marketing managers, project managers, and directors use it to collect actionable insights, refine campaigns, prioritize improvements, and turn survey responses into clearer operational decisions. Answer based on 121 reviews Overview ### What company size and specific industries is Feedier built for? Feedier is designed for companies in the Voice of the Customer market, especially B2B2C product teams and consulting or agency firms that need feedback when direct customer contact is difficult and surveys are not effective. It is suited to organizations managing customer input across service and product feedback use cases. Features and Usability ### What are the key features of Feedier? Feedier includes core customer feedback tools like survey builder, CSAT/NPS/CES survey structures, and conditional logic for tailored questions. Differentiator features include gamification, rewards, white-label branding, and custom domains. It also offers multi-channel distribution through email, SMS, and widgets, plus dashboards and real-time analytics for response tracking. Answer based on 72 reviews Integrations ### Which third-party tools and platforms does Feedier integrate with? Feedier integrates with HubSpot CRM, Slack, Stripe, and Zapier. These integrations cover customer relationship management, team communication, payments, and app connectivity, giving Feedier a compact set of third-party connections for feedback workflows and related operations. Answer based on 7 reviews Getting Started and Support ### How good is Feedier customer support? Feedier provides responsive customer support and active product follow-up, which many small businesses, agencies, and marketing teams value. Support often helps with onboarding, setup questions, and feature issues, and the team appears open to feedback. Some users still mention limited documentation, plan restrictions, or needing help with newer features. Answer based on 28 reviews Getting Started and Support ### What training and onboarding options does Feedier offer? Feedier provides in person training, live online sessions, webinars, and documentation to help teams get started. In person training supports direct instruction, live online sessions allow guided setup remotely, webinars cover planned group learning, and documentation offers written reference material for self-paced review. Answer based on 7 reviews Getting Started and Support ### What customer support options does Feedier offer, and how do users rate the experience? Feedier offers email/help desk, FAQ/forum, phone support, and chat. Users often describe support as responsive, helpful, and willing to fix issues quickly or act on feedback. Some mention slower replies, limited FAQ depth, and occasional cases where follow-up or problem resolution fell short during more complex setup or integration problems. Answer based on 55 reviews Features and Usability ### Is Feedier easy to use? Feedier is generally easy to use, with a clean interface, quick setup, and survey templates that help teams launch fast. Marketing teams, consultants, and small businesses often find the platform intuitive for building and sharing feedback forms. Some users still face a learning curve around advanced functions, rewards, reporting, or carrier setup. Answer based on 27 reviews ## Features AI summary Based on 10,704 Customer Engagement reviews Capterra data shows that buyers of survey software rank the following features as their top priorities: - **Customizable Questions** (**55%** of reviewers rated this feature as critical) - **Surveys & Feedback** (**56%**) - **Survey Builder** (**53%**) Feedier supports all three of the features reviewers value most: **Customizable Questions**, **Surveys & Feedback**, and **Survey Builder**. Together, these capabilities give teams the flexibility to tailor surveys to different audiences, collect useful feedback at scale, and create surveys more efficiently, helping businesses improve response quality and make better decisions from customer input. Survey Builder 4.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Create and manage surveys Reporting/Analytics 5.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important View and track pertinent metrics to find patterns and gain insights from data Data Analysis Tools 4.0 (2) 0.00% of 2 reviewers that rated this feature as important or highly important Analyze survey results via statistical testing or crosstabs directly within the software Data Import/Export 3.5 (2) 50.00% of 2 reviewers that rated this feature as important or highly important Import and export data to and from software applications Survey/Poll Management 2.5 (2) 0.00% of 2 reviewers that rated this feature as important or highly important Create and administer polls and surveys Complaint Monitoring 4.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Obtain, monitor, and review customer feedback/complaints relating to products and services to improve customer satisfaction Feedier 67 features ### All Features - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - Anonymous Feedback: Allow reviewers to provide anonymous feedback to encourage honest conversations - API: Application programming interface that allows for integration with other systems/databases - Benchmarking: Compare key metrics for the business against prominent players in the industry - Campaign Management: Create a collection of marketing actions to complete specific goals and plan and analyze campaign results - CES Survey Structure: Survey designed to measure the Customer Effort Score & evaluate their satisfaction of using product or service - Communication Management: Manage and track all internal and external communication conducted via calls, email, text, or chat - Complaint Monitoring: Obtain, monitor, and review customer feedback/complaints relating to products and services to improve customer satisfaction - Continuous Feedback: Provide ongoing performance feedback to employees on a regular basis, rather than giving feedback at designated times - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - CSAT Survey Structure: Survey designed the measure customer satisfaction with a product, service, and more - Customer Experience Management: Track and understand a customer's overall satisfaction with a product or service to identify areas of improvement. - Customer Journey Mapping: Visualize and analyze customer experience across all touchpoints and channels - Customer Segmentation: Process of dividing customers into groups based on common characteristics - Customizable Branding: Add customized logos and colors to align with company branding - Customizable Fields: Customize data fields to support various needs and use cases - Customizable Forms: Customize contracts and forms to collect specific information - Customizable Questions: Tailored or customizable questions for more targeted and relevant data collection - Customizable Reports: Alter the layout and content of reports - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Dashboard: Assembly of graphs and charts for visualizing and tracking statistics/metrics - Data Analysis Tools: Analyze survey results via statistical testing or crosstabs directly within the software - Data Import/Export: Import and export data to and from software applications - Data Visualization: Graphical representation of data - Decision Making: Makes informed choices based on available data and objectives - Email Management: Manage, store and organize emails within the system or via third-party apps - Email Marketing: Create and send email blasts/campaigns - Employee Portal: Online portal where employees can access and track their own information - Employee Profiles: Centralized storage for employee data, records, and performance metrics - Engagement Tracking: Tracks metrics that provide insight into how a user interacts with any interface or product - Event Triggered Actions: Predefined actions automatically performed on the occurance of specific events - Feedback Management: Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service - Gamification: Games or game-like elements to track progress and reward accomplishments - Mobile Survey: Distribute a survey via mobile devices - Monitoring: Observe and track the demand, usage, progress or quality of a system, product, or user - Multi-Channel Distribution: Multiple channels (email, web link, or social media) to distribute products, services, or surveys to customers - Multi-Language: Manage and support multiple languages - NPS Survey Structure: Measuring and analyzing Net Promoter Scores to evaluate customer loyalty and satisfaction levels - Offline Response Collection: Practice of collecting data and responses for market research/surveys without an internet connection - Progress Tracking: Reporting on how each user, task or process has advanced since its initiation - Question Branching: Survey design technique that directs respondents to different questions based on their previous answers - Question Library: Pre-written repository of questions that can be reused within a course or for assessment or interviews - Question Piping: Integration of respondents' answers from previous survey questions into subsequent questions or text - Randomization: Randomize the displayed order of questions and answer options - Ratings/Reviews: Ratings/Reviews - Real-Time Analytics: Analyze and gain insights into data in real-time - Real-Time Data: Receive data and information in real time - Real-Time Reporting: Active reporting of data and metrics - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Response Quotas: Limit the number of participants with certain characteristics you want to complete the survey - Response Validation: Ensure the answer provided fits set parameters (numerical, positive number, etc.) - Search/Filter: Search and filter data across systems to locate required information by entering keywords or certain criteria - Sentiment Analysis: Categorize emotions expressed and identify if they are positive, negative or neutral - Skip Logic: Skip over or route respondents to different questions based on their previous answers - SMS Messaging: Send messages via SMS - Support Audio/Images/Video: Allow media to be embedded in the question or answer options - Survey Builder: Create and manage surveys - Survey/Poll Management: Create and administer polls and surveys - Surveys & Feedback: Gauge satisfaction and receive information for improvement and success - Tagging: Attach digital tags to documents and assets for identification, search, or monitoring purposes - Template Management: Create, save, and re-purpose templates for emails, forms, etc. - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - URL Customization: Modifying a website's URL to enhance readability, branding, or campaign alignment - Visual Analytics: Interact with data visualization elements, such as charts and graphs, to drill down into data - Widgets: An extended application or connector that enables users to perform additional services with their current set of tools --- Get Advice We can help you find the software with the features you need. Features 4.4 (121) 4.4 Based on 121 reviews ## Pricing Value for money 4.7 (114) Free Trial Free Version Basic $60.00 Flat Rate,Per Month Value for money 4.7 (114) 4.7 Based on 114 reviews ## Integrations [ Slack](https://www.capterra.com/p/135003/Slack/)[ HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/)[ Stripe](https://www.capterra.com/p/123889/Stripe/)[ Zapier](https://www.capterra.com/p/130182/Zapier/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.7 (105) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.7 (105) 4.7 Based on 105 reviews ## User reviews Overall rating 4.7 Based on 121 reviews Filter by rating 5(89) 4(30) 3(2) 2(0) 1(0) Mentioned topic Sorted by most recent David M. Gestion client Media Production ### "Logiciel très facile" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 10/10 November 29, 2023 C'est un logiciel simple et efficace avec des fonctionnalités très puissantes Pros C'est un outil très fiable et très efficace qui facilite l'enquête sur les clients avec une interface intuitive. Cons Pas d'inconvénients avec Feedier. C'est un logiciel très puissant et parfait Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. SC Samuel Codjo A. Agent immobilier Real Estate ### "Logiciel de sondage" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 25, 2023 Pros Ce logiciel facilite le sondage, il est un logiciel de satisfaction client, de relations client ainsi que logiciel de retour d'information à 360 dégrés. Cons Ce logiciel ci ne révèle aucun souci. Vu son aspect avantageux , je le recommande vivement aux utilisateurs. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AN Anonymous User Técnico de investigación de mercados Market Research ### "Rápido e intuitivo " 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 3.0 3.0 Likelihood to Recommend 8/10 November 14, 2022 Experiencia bastante satisfactoria, con buen feedback de los clientes Pros Lo que más me gusta es que la presentación de la encuesta luzca profesional, que sea compatible con soporte móvil. Cons La exportación de información, tal vez debería de mejorar las opciones de incorporar tablas y gráficos Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Damien B. Chef de section Telecommunications ### "Très bon logiciel et très bon service relation client" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 7, 2022 Très bon suivi de la part du "Customer Success Manager " Les équipes de Feedier étaient très disponibles, apportent beaucoup de conseils sur la mise en place du questionnaire, l'envoie et l'analyse des résultats. Pros \>Facilité d'utilisation, >Création des questions très simple, >Analyse des résultats, >Création de rapport automatique... Cons Pas de points faibles pour ce logiciel, très bonne expérience. Switched from [XM for Strategy & Research](https://www.capterra.com/p/72396/Strategy-and-Research/) plus de licence, pas adapté Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor June 8, 2022 Bonjour Damien, Toute l'équipe Feedier vous remercie pour votre avis. Nous sommes heureux de lire que la plateforme répond parfaitement à vos besoins. Nos équipes sont toujours disponibles si vous avez la moindre question. NW Nadine W. Assistante de direction Accounting ### "Essayer c'est l'adopter" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 February 9, 2022 Simplicité Pros Visuel ludique et intuitif, facile à adopter Cons Difficile de se projeter suite à la démonstration Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor February 14, 2022 Bonjour Nadine, Merci beaucoup pour votre avis, nous sommes heureux de voir que Feedier vous satisfait. Nous améliorons nos processus pour qu'en une démonstration, vous puissiez voir que notre plateforme vous apportera rapidement de la valeur. Bonne journée à vous. MP Marianna P. Business Consultant Management Consulting ### "An innovative platform to receive and analyse experience" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 January 17, 2022 Pros The graphics on the platform make it enjoyable to complete and fast. There are a lot of choices and templates that help you create the perfect survey for you. The help desk is also there every time I've needed it, with solutions to my problems. Cons It is a slow platform, which means that every change I want to make and every new detail I want to add takes too much time. Unfortunately, this is a big miss for me. Reasons for choosing Feedier The platform is more fun and interesting in compare to other more classic types of survey platforms. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor February 10, 2022 Hi Marianna, your feedback is taken very seriously and equally appreciated, so thank you very much! We are working hard every day to improve our platform, including the loading speed of our different modules. If you want, feel free to give us more details by sending a support ticket directly through your dashboard. Have a nice day ! AN Anonymous User Teacher - Unlocking Europe Philanthropy ### "Narrow Product " 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 4.0 4.0 Likelihood to Recommend 5/10 September 24, 2021 Ok tool but it’s designed to have a series of form touch points on a user journey and aggregate it together. If you want to use the tool in another way it’s hard. Pros Easy to deploy, works well if you need specifically what it offers. Cons Hard to use in flexible ways. The reports are odd, all data is in one bucket then you filter out the survey & its data. An odd approach. Alternatives considered [Typeform](https://www.capterra.com/p/137289/Typeform/) Reasons for choosing Feedier Price Ltd Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. JU Jonathan U. Founder Arts and Crafts ### "Making Feeback Fun" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 0.0 0.0 Likelihood to Recommend 7/10 April 3, 2020 A fun, easy to manage and customize feedback from to encourage user enagement. Pros Easily brandable and customizable, you can collect user feedback with the offer of gratification. Cons While I'm aware the vast majority of the archaic web hasn't come onboard the Web3 revolution, it would be great to be able to offer users cryptocurrency rewards! Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AN Anonymous User Hibernation Mode Transportation/Trucking/Railroad ### "A great software for review system" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 March 5, 2020 We used to use Google My Business as main source of feedback which was causing issues for customers. Such as, we would send them a link to GMB then they had to log on and write a review which made feedback response to almost none. With Feedier we can just send an email and they don't have to log into their gmail accounts to write a review. Pros Feedier is a great little software to setup a feedback system for any business. The form creation is very easy and support is alright as well. The greatest option is white labeling which makes a business look very professional without those major logo of the software Cons There are some limitations on forms which require you to upgrade to a higher plan which can become very expensive for a small business like ours. Again, the current plan works out great for us. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. GH Gavin H. CEO Telecommunications ### "Slick, fast, beautiful and intuitive" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 26, 2019 Improve response rate for feedback. Pros Creates slick and beautiful surveys/feedback. Cons A bit expensive and has some new concepts like carriers. Wasn't sure what that was, but built in help and onboarding is great. A personal touch from the team. Switched from [SurveyMonkey](https://www.capterra.com/p/253516/SurveyMonkey/) Much easier to use and creates beautiful results. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/173387/Feedier/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. 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