Alkaweb

Feedier

5 / 5 78 reviews

Who Uses This Software?

SaaS businesses, Restaurants, Shops, Online Shops, and much more!


Average Ratings

78 Reviews
  • 5 / 5
    Overall
  • 4.5 / 5
    Ease of Use
  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    $49.90/month
  • Free Version
    Yes
  • Free Trial
    Yes
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Webinars
    In Person
  • Support
    Online
    24/7 (Live Rep)

Vendor Details

  • Alkaweb
  • feedier.com/
  • Founded 2018
  • France

About Feedier

Feedier lets you easily collect valuable customer feedback through an intelligent and interactive platform. We provides an enjoyable and unique experience to customers, so they're more likely to fill them out and be happy doing so! On any device, customers will be able to access your beautiful, clean, and branded surveys. In addition to being easy on the eyes, this new method of feedback collection is entertaining thanks to animations and rewards (vouchers, ebooks, Phil Collins tickets).


Feedier Features

  • Analytics
  • Churn Management
  • Communication Management
  • Community Management
  • Content Syndication
  • Feedback Collection
  • Gamification
  • Live Chat
  • Video Content
  • 360 Degree Feedback
  • Analytics
  • Call Reporting
  • Complaint Monitoring
  • Feedback Collection
  • Survey Management
  • Custom Survey URLs
  • Data Analysis Tools
  • Email Marketing
  • Mobile Survey
  • Offline Response Collection
  • Question Branching
  • Question Library
  • Site Intercept Survey
  • Skip Logic
  • Supports Audio / Images / Video

Feedier Reviews Recently Reviewed!


Capterra-loader

Fancy looking feedback surveys to engage, give and receive! Love it!!

Jul 20, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: - Reward functions to make the customer and ourselves happy: Files, messages (e.g. for sign up details), money or vouchers

- Unintrusive engagement functions after completing the survey: ask for sign up for ones newsletter, ask for a rating on platforms of your choice, ask for social media following, ask for a testimonial

- Completely brandable with own company design at the top tier plan

- Setup a different CNAME for every feedback survey

- How easy it is to set everything up -> just click and choose

Cons: - For some clients, the playful look and feel of the surveys are phenomenal, for others they may be a bit too fancy. I would like to have different templates with cleaner and more professional versions.

- It would be great to have the ability to disable unnecessary extra information like "last question" and "you're the fastest respondent".

- Furthermore, I like to display the ratings and the answers to the feedback surveys on my website in a comprehensive but clean way. At the moment it is only possible to display the overall rating.

I've heard that they are working on each of this cons. After implementation this software will be perfect for my needs!!

Overall: - Receive feedback regarding courses and events -> Improve our services

- Give rewards and let the customer feel well and connected with our brand -> Increase sales

- Receive ratings, testimonals and social media engagement -> Raise brand awareness

- Do everything in one tool -> Save time and money

Capterra-loader

Excellent Leading Edge Platform for Getting Feedback

Sep 06, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: I think it's important that you get feedback from new products that people have paid for. This feedback gives you an immediate reality check on whether you've hit the mark or not. Of course that assumes you are measuring what matters most to the customer. Feedier makes it easy to set up any questions you want.

Cons: Im wanting more integration with my other platforms. For example, I want to be able to have a WordPress widget that will rotate my testimonials on a page. I want to be able to tag those testimonials and have the widget only display testimonials with a certain tag so they are pertinent to the topic. That said, I also want to direct the person to write testimonials that appeal to a theme. Right now I cant do that. For example I want to be able to have a question that says "What is different in your life now that you are using X product-service?" and I might want a question like "What would you tell someone who is on the fence about X product-service?" the answer to these are unique and would be used in only in the appropriate page on my website depending on the "proof" Im trying to convey.

Overall: They are very personable. They are working hard to make it a great platform. They are willing to hear feedback. And so far they seem intent on sticking with it to make it the "go to" platform for feedback.

Capterra-loader

A solid contender in the customer feedback space!

Jul 16, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: I love that you can connect a sub-domain to your survey (aka carrier) so you're left with a professional looking domain like survey.acme.com.

You have the option of white-labeling the survey to make it look like a custom solution (great for agencies).

Feedier integrates into Zapier which opens up many possibilities for alerting team members and stakeholders and recording data.

It's incredibly easy to ask happy customers to post a review on a review site like TripAdvisor, Amazon, Google, Facebook, and the list goes on.

This one is the best...Feedier gives you the ability to reward your customer AFTER they submit their feedback (so you're not bribing your customers to leave a review) in the form of a voucher, downloadable asset, a coupon, etc.

Cons: There are some parts of the survey I would like to customize but currently don't have the option of altering.

The language to describe what certain features do is sometimes hard to understand because they are not written clearly, therefore, it makes it hard to see the value of a feature.

Overall: I love the survey presentation is professional, mobile-friendly, and customized to use with my clients.

Very Excited about Feedier

Jul 26, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: The easy to set up carriers for surveys. You have the ability to pick from the style of question from multiple choice to short text, long text, likely to less likely. They do have multiple templates to choose from or you can build your own. You can select who get what question based on how they answer another question. The functionality is great.

Cons: My cons are I would like to see it easier to add a logo that would make the survey more branded. The second is something I hope they develop is a bank of question to help build surveys.

Overall: The experience has been great customer support is awesome. They are always looking for ways to make improvements and a 1-1 call to get going was awesome.

Amazing Great Value for Money

Jul 19, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: I totally love the reward feature. It has given us great engagement.

Simply put, if you are in business, you need this. Period. You going to use this tool and if you not asking for customer feedback, your business won't have a future. These guys have put something together that has flipped the feedback industry onto its head!

Cons: There are few glitches like the 10 stars being 9 in a row and then 1 on the next line on my phone but on the whole, this is really slick.

The promised downloadable survey turns out to be a poorly formatted PDF with a QR code on it rather than a printable survey which suggests it takes less than 1 minute*s* to complete online.

Capterra-loader

Lead Capture With Online Surveys

Jul 24, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: I was looking for an app that would let me implement quizes and online surveys as a way of lead capture (vs ebooks). And although this is not what Feedier was designed for, it lets me do this with great ease.

Cons: Some of the costomization is lacking, or example, I cannot change the wave background which the founder says is needed to make their look consistent but it doesn't make their clients sites consistent. Isn't it enough to have a Powered by Feedier at the bottom of each page? I wich they would let us remove that wavey background.

Overall: I am still trying to implment it and will see how it goes.

What a great way to get instant feedback from my clients. Ideal for improving my service!

Jul 13, 2018
4/5
Overall
2 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: I like that I can reach my audiences through email, sms and other ways. I like that I can create different feedback forms for each of the programs that I run. I like that I can reward my clients and get them to take action on different things that I need done in return for a reward. I also love that there's so much more to Feedier and that the possibilities are many and varied. I'm looking forward to learning how to use the program effectively. Customer support is also very efficient.

Cons: It was difficult to use in the beginning. There are some really confusing pieces to putting a carrier together. I went onto YouTube to find tutorial videos and eventually found my way around certain problems...but there were one or two things that I tried to do that didn't work and I didn't know where to turn when I faced the problem.

Overall: Valuable feedback from my clients and a way of adding extra value to them.

Capterra-loader

A simple way to create survey. A reward system I liked a lot.

Jul 12, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Simple UI that anyone can design survey easily.

Rewards System that helps us to get more feedback.

It can even use a form and a lead generation tools.

Custom domain on each survey and organisations.

SMS and Email sharing with custom names with 3rd party API

Cons: Still have bugs have to fix it. The mobile survey builder need improvements.

Need a form builder implementation.

Need white lable login for Agency

Overall: It solved my big problem that I reward my feedback was with coupon or a money or else a downloadable items.

Capterra-loader

Help generates more feedback while rewarding my customers. Use feedback as a lead generator.

Jul 16, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The ability to deliver rewards as well as promote engagement like in facebook and google.

Use feedback as a lead generator. Find out which customers like your product the best.

Cons: The support is great and they are trying to to do there best to accomodate customer's requests but there is a problem with the QA. In one case they translated the whole flow to Hebrew but I found few bugs such as label that were not translated (I was told they will be translated the next version and they did but there were few more which were not translated), Direction of language.

They should pay attention to check the whole flow.

I'm sure they have the capability to do that.

Overall: Enable to rewards my customers for theire feedback and to find the best customers for my product.

The ability to promote engagement such as facebook and google. Get good and bad feedback and see what is truely need to be fixed or changed.

Makes Gathering Feedback Easy and Interactive

Jul 12, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I like that Feedier doesn't just allow you to collect feedback like many other tools do as well, but has a feedback lifecycle approach of allowing engagement options for next steps based on that feedback and also incentive steps based on the rankings provided. Also, they provide multiple ways to engage a customer from embeds, chat widgets, email, SMS, and more.

Cons: They are developing quickly to address many of the improvement areas of the product. Improved handling of the white-label option, such as customization of more of the messages (including email messages, all on-screen default messages, and adding custom domain 404 redirects).

Overall: Able to include a custom feedback survey with different engagement and incentive offers for an unlimited number of business processes. Can be use for all stages of the sales funnel as well as for internal employee surveys.

Capterra-loader

Game changer

Jul 16, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It's ease of use - with pre made templates it makes it super easy to get setup for common feedback forms. Plus you can easily duplicate surveys.

Cons: Wish there was more design based customisation in the survey, like shape of header, size of text and custom images and more colour options. Also, more white label options like 404 pages and white label client login.

Overall: Can easily track feedback for each hotel making it easier to see areas for improvement.

Capterra-loader

As a B2B marketer I have used most survey tools in the market, Feedier tops them all.

Jul 17, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Feedier is extremely easy to use for all people involved. Whether you are creating a survey or completing a survey the entire process is a breeze. Feedier offers a variety of options such as offering rewards for completing the survey or encourage users to offer reviews and testimonials on various sites. Previously all of these components were separate and a lot of manual work was involved. Now everything is automated and most importantly it is a more pleasant experience for people who complete the survey.

Cons: The user interface is clearly geared towards a younger audience with vibrant colors and plenty of emojis. While these are great in many cases I would like to have the option for a more "serious" template in some cases for some corporate clients.

This new app will soon be a stand out

Jul 23, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: This app is easy to use and makes it quick to create surveys/feedback forms and to distribute them via email, sms or from your website. They appear to be taking on their customers suggestions and making updates to the app, so I think you will see this app get better and better and is very quickly becoming an outstanding option.

Cons: It's not yet completely mobile friendly, although they are aware of this and I believe currently working on getting the bugs out so it is completely mobile friendly, so that should be fixed soon. The reports could be improved, and a few small additional features (which are already in the pipeline) will make this app really stand out.

Overall: Really happy so far and I can't wait to see what the future holds for this fantastic new app!

Been needing this!!!

Jul 20, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: The versatility this brings is amazing...

I can ask for feedback; depending on that feedback, either ask for a review or find out the issue to resolve it.

I can create growth surveys to improve my product and make a contest out of it.

The possibilities are endless!

Cons: Honestly I can't think of any...

They are moving very quick and have remedied every con since I signed up.

For example they didn't have a WordPress plugin, and now they do.

They didn't have APIs to use and now they do.

They didn't have zapier integration, and now they do.

All that within a month...

I'm blown away.

Overall: I can't discribe how awesome this tool is and how useful it'll be for my business.

It's clean and easy to use interface which makes using this tool a joy.

An easy 5/5!

Best way to get feedback from customers

Jul 12, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: It's already very powerful tool and I'm sure it'll only get better. Can't wait.

Super easy to use, no tutorials needed to create basic surveys.

Absolutely amazing customer support!

Easily one of the best tools I ever bought.

Cons: Honestly I don't see any negatives. And the best part is that even if you'll find some bugs, I'm sure the team will fix them very quickly.

Have a listen to your customers

Jul 20, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: It's a really easy to use application with a friendly user interface.

Very attentive support, open to suggestions and critics.

Cons: It's a new software, still evolving, so you may find some early bugs.

Still, you could turn them to your advantage, as the developers are really open to modify and adapt the application to the feedbacks they receive from customers.

Overall: I was lucky enough to buy a lifetime deal for Feedier, and I must say is one of the best money I have spent in the last years.

Before I used various form plugins in Wordpress to collect customers's feedbacks.

It worked and it was maybe more flexible, but it was really tedious to build the survey form, especially if you're not a skilled programmer.

Now everyone in the company can build easily one and collect helpful data, well organized and analyzed.

Capterra-loader

Feedier simplified my Beta Testing User Feedback!

Jul 20, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: After launched my application Vendorsync into closed beta testing, I needed a way to collect user feedback and it needed to be more professional than a google form. Feedier easily exceeded my expectations by offering smart surveys that could redirect people based on their survey results. If a user provided an outstanding review, we can send them directly to a review site. At the same time, if they left a poor review, we could redirect them to our support team to see how we could improve their experience.

Cons: I would like more control over the overall look of the Survey including the ability to make my logo larger.

Overall: This app provides me a simple way to get new user feedback!

Capterra-loader

Works and Looks Great - But Limited Browser Compatibility

Jul 20, 2018
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: I love the look, the UI, and the actual surveys. They are great and they encourage people to fill them out.

Cons: The think that I like least about this software is that it is limited to certain browsers. This means that some people will attempt to take your survey and just get a blank screen / an error message, which from my experience has discouraged them from taking the survey. You can see that they tried because it has a survey response that took "0:00" to fill out, and they didn't answer any questions.

Overall: I enjoy using Feedier and I hope that they fix a few of their issues. It is very simple to use for the most part and if you've ever used a survey platform before you can probably get your first survey up and running in less than 20 minutes.

Capterra-loader

Awesome tool to boost your business

Jul 26, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: People often forget the customer support of the business and also how the customer see us. Capture reviews is a great way to improve your services, find missing opportunities and shape your workflow.

As business owners, we often get to attached to the process and forget that they are designed to be used by the customers, and not ourselves.

Feedier is an awesome tool to grab the opinion of the customer and help us improve. It's easy to use and can be used in multiple ways.

Cons: I can't think about it, because all the use and options I needed for my business are present. We are a consultancy company and also do e-comm, and Feedier encompass both (and more)

One tool, thousands of ways to profit from

Jul 20, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: The team really knows how to develop lightweight but powerful tools and it shows. Easy and extremely quick to setup, lots of possible variations, and a thousand different ways to profit from. Collect feedback from users, prospects, buyers, get reviews for marketing purposes, ideas for product development, etc...

Cons: So far, nothing. Had some trouble getting setup at first but the response from support was courteous, prompt and helpful. So no complaint there.

Overall: Feedier allows us to add new incentivized steps to our funnels to collect feedback and data we can use to get to know our audience better, remarket to them more effectively, and build more engagement and loyalty from the get go.

Feedier is a game changer when it comes to collecting feedback

Jul 12, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: I love the interface, both from the admin side and the end-user side. It only takes a few minutes to set up a new feedback survey (a carrier), and you can incentivize users with chances to win rewards. And the feedback forms look great and are simple to customize. Lots of feedback options (text input, star ratings, multiple choice, etc.). Also chat support was extremely responsive for the few questions I had.

Cons: No complaints at all, it does exactly what it promises and does it very well. No issues signing up or creating feedback carriers.

Overall: Collect honest reviews and feedback, and actually get people interested in leaving feedback (which is difficult).

Surveys Made Easy

Aug 29, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Very easy to get into and create a survey right from the beginning. Once you get the idea behind how the surveys are built and its sections you can create a survey that gets responses in no time.

Cons: I would like to see the reporting be a little smoother. However, the Feedier team is SUPER helpful and responsive and you can tell that they are active in resolving and growing the product. Nice to see improvements and engaged team.

Overall: First large survey drafted quick to get response from the business looking for feedback. The businesses loved the idea. Once we incorporated feedback we pushed out our first survey in no time and a great response rate. Customer happy.

It was very simple to use and straight forward. Which I loved.

Jul 13, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: The simplicity of setup. The step by step process which guides you to every single step makes things so easy.

Cons: That it doesn't have a Wordpress plugin. We are mostly developing Wordpress sites, and this would be a huge advantage.

Overall: Easier communication with customer's clients.

Really easy to use, straight forward instructions. Fun user interface and easily customizable.

Jul 12, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: The thing I like most is that it's really user-friendly to create carriers. It's easy and you can go live in less than an hour.

Cons: I wish there were a way to install directly on our website instead of adding a button that takes the visitor to a different site.

Capterra-loader

The Ultimate Feedback Software

Jul 23, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Easy to setup

Easy to use

Client Access

Templates for quick start

Website embedding

White Label

Cons: No PDF Reports available

No Report Automation

Overall: I have tried multiple feedback / netpromoter software packages, Feedier is to date the best in class, it has great support and is super easy to setup.

Revolutionary way to engage with customers thoughts without them feeling any resistance

Jul 19, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: The product is undergoing constant evolution to improve from where it's already great. This positions Feedier uniquely.

Cons: The worry that a asteroid strike would cease it to exist. Or some kind of force majecture. I can't think of any other reason really!

Capterra-loader

It's easy to use, looks modern and fun

Jul 24, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: The simplicity and the possibilities, flexibility, individuality, the sending of gifts to users or sweepstakes

Cons: The translations are not always correct, but they are being worked on. I should write more but I can think of no other negative points. :-)

I am an entrepreneur and Feedier helped me create a feedback generation engine for my services.

Jul 12, 2018
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: It provides the ability to use a custom domain instead of Feedier links.

It has a vivid development team which is willing to add features on our already purchased plan. This shows that it is value for money.

It can also send emails and SMS to the persons we are interested to interract.

It is GDPR Ready.

It provides the option to whitelabel as well the messages that are sent (email/SMS).

Cons: Although in some countries the SMS whitelabel service is working properly, on my country it is not.

It does not have a thorough FAQs page, however it has chat customer support.

Great solution for my surveys and customer researches

Jul 21, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: I really like the user interface! It's easy to create a survey and check the reports. Also, the user interface for the survey itself is very intuitive and makes the super enjoyable to be filled by the survey page visitor.

Cons: Had some troubles with the Zapier API integration to automate the responses straight t a Google Sheets, but I got a great support to look for it for me.

Overall: I use to have a low rate of responses that were solved after I start using Feedier. In my honest opinion, the interface + gamification helps to get the job done. I'm confident that my surveys will be much more accepted and filled now!

Capterra-loader

Best app for Feedback

Jul 25, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: I like its easy of use and that it looks really nice (modern and minimalistic with touches of colour). Also, that it has a white label feature .

Cons: That the widget only shows the overall feedback and doesn't allow the user to give feeback from it, that would be nice as it removes friction.

Overall: I'm using it to offer the feedback service to my brick and mortar clients. They use de PDF feature to ask for feedback in exchange of a discount and it's working really well.

After this, you can funnel the users that left good feedback to review sites and social media via email marketing.

Capterra-loader

Don't miss this one

Jul 21, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: It's beauty and responsiveness. The animations and the idea of a reward to sort of bait lazy customers into giving an optinion about their purchase, all in a convenient package is awesome

Cons: The stiffness of the design (although i understand it's to keep a consistant design, also they are working on giving more options to users

Overall: I just purchased feedier a few days ago from appsumo so i haven't yet put it in real use with my clients. However i had very little to complain about from the beginning and even those complaints are being ironned out as quickly as possible by the team. Customer service is top notch

Capterra-loader

Great feedback process

Jul 20, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use, setup is easy step by step process

Cons: How the logo is displayed, it can be very small

Overall: Feedier now allows me to collect feedback and use rewards if necessary.

Capterra-loader

Best feedback management tool

Sep 17, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I love about the ease of feedback system it is.

Cons: Little pricey but yeah you can expect a lot for the pay you do.

Engaging, Fun, Creative Quiz/Survey Reward Software +++

Jul 20, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I have other survey/quiz software and wordpress plugins but none make it as easy to offer genuine rewards. It's great to be able to offer vouchers, coupons, downloadable files, or cash in exchange for honest feedback.

Cons: It's a new SaaS and there are a few minor bugs to work out on the back end. This is to be expected, though a bit frustrating. However, without exception, customer service has solved my problems quickly.

Great product with fantastic support from a dedicated team

Jul 12, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Really simple to use both on the admin side, and the user-facing side. Brings a fresh and fun approach to the concept of user surveys. Support are really dedicated to continually improving the product.

Cons: Wish there were a few more customisation options for surveys. For example, more complex options for conditionally showing/hiding certain questions. But I understand this is on the roadmap.

My review

Sep 14, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: Beautifull design, animations and coupon system.

Cons: Language customization locked behind paywall

Overall: As a designer i loved your service. But since we are a small company with a foreign language we had to chose a different service that allow for basic design and language customization.

Potential to be the ONE for customer engagement

Jul 20, 2018
3/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: Is easy to navigate through and you can start creating a complete feedback form in less than 10mins. Nice UI.

Cons: Very boxy. Feedier should extend its arsenal of question types to better suit clients in different country, culture and business niche.

Overall: The support dev team is reaponsive but it takes perserverance to go through this phase. Many fell halfway and hopefully feedier have the resources and passion to keep it going through

Beautiful and easy surveys!

Sep 15, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: I love that I can create Interactive, beautiful surveys that are multi-functional.

Cons: Some of the templates I've used have been a little difficult to customize because of steps to erase certain things. Having a bulk option would be kind of nice.

Overall: Their customer service is great and again I love the options and ease of creating surveys within the system. I think the templates could use some overhauling but overall it's really great.

Capterra-loader

Quick and easy

Jul 13, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It is very quick and easy to set up. You can create them from pre-made templates or just create them from scratch. You can customize the look and they offer many ways to share or embed.

Cons: We use this for a very specific part of our business to collect feedback and so far so good. We have not come across any cons as of yet.

Overall: We receive great and informative feedback from our customers.

Capterra-loader

Amazing tool for collecting feedback and reviews

Jul 23, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Simplicity and ease of use

Loads of features

Great support

Excellent value

Cons: Being new software there are a few issues here and there but the support team has been very quick to get them resolved.

Overall: I am most impressed by the team behind Feedier. They have been extremely responsive to the feedback and suggestions given and have already implemented most of them, and at lightning speed too.

Capterra-loader

Great GUI but missing some key features

Jul 23, 2018
5/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: GUI and how easy it is to create a carrier --feedback survey

Cons: It's missing the name on the email capture phase and I wish I was able to display the carrier as a popup on my website when user click a link or a botton.

Overall: I know this is a new tool and perhaps it has a lot of improvement in the works. Customer service needs to be more responseive though espially in this starting phase

The best way to get valuable info to make better bussines

Jul 23, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It's easy of use and the beauty of design, it is very important for me that the process is enjoyable to my clients.

Cons: I am not very fast to learn to use it, and I need my clients to upload a selfie with my product and this app doesn't have this option.

Overall: After I took the time to see the tutorials, it was AMAZING and it's working absolutely amazing for me!

Excellent idea for a product

Jul 23, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
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Pros: Rewards built into surveys are a game changer for feedback

Cons: I am still having trouble understanding how to utilize some functions. For example, how to give discounts on products for reviews. I see either inflexible monetary compensation, or random rewards. I'd like a more transparent and easy to use rewards system.

So much flexibility

Sep 15, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I love the flexibility of the product. Not only are you receiving feedback from your customers, but Feedier allows you to also give back to whoever is giving you their time.

Cons: A bit of a learning curve. Once you get over the different terms things and the capabilities of the software, things get easier.

I just started to work with it and it looks really nice product

Jul 12, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Smart and easy, I like the funnel they build for customer 5 stars review. great customer service

friendly interface and also multi Languages.

Cons: limited design, can't add Facebook pixel. sometimes it works easy a little bit (But not a big issue). there is no API for now, and the zapier app still not ready

Capterra-loader

Strong Feedback / Review management system

Jul 20, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: - Strong customization

- Very fast and super intuitive user interface

- Super cool customer support

- Great roadmap going forward

Cons: - Manage and reply to various review platforms reviews.

- More templates covering various feedback / quiz coverage

Overall: Its been great so far and excited to have a more more success with it.

Comprehensive feedback system

Jul 20, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Software allows you to easily generate beautiful and rewarding feedback surveys. The user experience and onboarding is simple and fun to go through. And the option to give tokens of appreciation to users is nice. It is also easy to implement and has great flexibility in how it is distributed.

Cons: Initially, I had difficulty with customising the questions but this was apparently solved with an update to the software.

Overall: I have enjoyed using Feedier to date and I am excited about the ways I can incorporate it in my business. I am also encouraged by their roadmap and hope that the use cases for this software will increase. I have already recommended it to a client who works in customer service.

Capterra-loader

Makes it super easy to create customer driven forms to captivate and engage them in providing

Jul 12, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Easy to create and provide forms to gather data from web browsers. Crucial marketing data can be obtained with this software.

Cons: Not many customization options to choose from or to create from scratch. User needs to understand the limits imposed.

Overall: great for gathering marketing info for follow ups.

Capterra-loader

Feedier allowed me gain testimonials from my beta testers without any fuss!

Sep 14, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The simplicity of setting everything up is a huge advantage!

The dashboard is comprehensive but not overwhelming and it's set out intuitively which is a huge bonus.

Cons: I can't think of anything I don't like about Feedier!

Overall: Feedier have impressed me no end! Their customer service is top notch and they are super helpful with random enquiries as well.

Amazing way to collect user feedback

Aug 02, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Getting user feedback stinks, but feedier has found a way to make that much better from the user's perspective.

Cons: Would be great to have deeper integration with the woocommerce built in review process so we can collect these within feedier and supplement these.

Overall: more feedback from customers

Great tool for taking surveys and customer feedback

Jul 22, 2018
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: - Affordable

- Exceptional customer support

- Ease of use

- Interface

- Flow of questions from one to another

Cons: - Reporting and analysis of responses

- Different options for questions like radio button etc

- To have better video tutorials

Overall: - Getting speedy responses

As A New User, This is Outstanding

Jul 12, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: It is so easy to use and has a beautiful interface. It's easy to embed and has great white labeled options that are a must for any agency.

Cons: Nothing that i can think of at the moment, maybe the only thing would be other designs that can be implemented.

Really nice interface, but not the features I was after

Jul 12, 2018
5/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: The user interface is fantastic, I really enjoy the animation and the use of aircraft carriers - it's a really nice touch.

Cons: I wasn't aware that the product (at this stage) is mainly geared towards product providers, as opposed to service providers. This limits its usefulness for my company.

Great Potential

Jul 20, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Love that it turns feedback into a chance to win rewards.

Has conditional logic.

Visually appealing.

Cons: Bugs.

Can only customize to a certain point.

Overall: Overall I was fairly happy with it, but because of the bugs I cancelled my account. I believe it has great potential though, it just needs time to have things worked out and added.

Feedier is a cheap and flexible feedback system. I'm always impressed at how quickly it grows.

Jul 25, 2018
4/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Easy to use, cheap, can be adapted to answer almost anything or for any purpose. Very friendly and attentive customer service.

Cons: I feel that they could do more to allow me to adapt emails and text messages, rather than use their default templates.

Mr

Jul 16, 2018
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Simplicity - the graphical user interface is easy to work with.

Fitness-for-purpose - does exactly what it claims to do.

Cons: It's structured for an obvious or 'most popular' use case, when in fact it is adaptable to a much broader set of uses.

Get feedback the right way

Sep 13, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The user centric approach makes my feedback process a piece of cake. I can focus on the info I need, not the way it's asked.

Cons: The app is still under development. But so far, everything requested was implemented or fixed. Very promising!

I'm a noob - this was great

Jul 29, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I love that it integrates forms with reviews with rewards. It's ideal for creating and improving relationships with customers.

Cons: Waiting for wordpress plug-in. Still not sure how it will work.

Overall: Excellent experience with both software and support.

Intuitive way get valuable feedback

Jul 20, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: It is easy to setup and send to your customers. I like the modern user interface and the concept of incentivising your audience to finish the survey.

Cons: More layout options so not all surveys looks the same across different senders.

Haven't seen something like this available elsewhere

Sep 17, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Loved the design, the formatting, and the overall concept behind the software. It's incredibly valuable for digital marketers and online business owners - especially when we want to reward our audience and community for their time and energy into giving us feedback. A lot of thought has been put into this software and I'm happy to be using it as a part of my business tool repertoire.

Cons: Some of the functionality is hard to follow and incorporate. The user experience can be improved to make it more simpler to use and to intuitively understand.

Good system..

Jul 27, 2018
4/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: The UI is quite simple and understandable

Cons: The loading on website is bit slow or some times it doesn't appear also on mobile I am yet to test

Overall: Ya good it should have option to reply the feedback or may be I missed it ...

Reasonable Price of Feedback App

Sep 17, 2018
5/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
Likelihood to Recommend: 7.0/10 Not
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Pros: If you are the beginner then this is the software for you because it is easy to set up

Cons: The terminologies they use in the app, always made me confuse :)

Overall: It is not my ultimate choice of feedback app

It brings so much value (and cash)

Jul 26, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: As soon as you know how to use it, you will start and never stop. Great: Set it once, forget it and use the results long.

Cons: It takes a bit of time till you know how to use it, but this is not specific to this tool.

Great Alternative to usual "survey softwares/platforms" options.

Jul 23, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Very easy to use! Had a survey deployed within 5 minutes of logging in. It was also easy to share and worked well on mobile for those we were surveying. The customer support and responsiveness has been great so far.

I have not used the ability to show different questions based on the answers given, but is a powerful feature that I plan on using.

Cons: I would like the admin interface to work better on mobile, which the developer has already said they were working on. It still works on mobile, just a little clunky.

Capterra-loader

An innovative way to get customer information

Jul 23, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 9.0/10 Not
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Pros: I can ask question to customers showing a clean, professional and easy to use interface. It can save the answer, create a customer profile and I think that I can even export to my CRM via zapier to complete the information that I have and improve my next best product proposal for that customer.

Cons: There are some functions like asking feedback to place later into a landing page as referals, that it would be good to have but still not done. Anyhow I think they are in the roadmap, with many other interesting features.

Smooth , hassle free , flawless

Jul 12, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Not only product is good , but the one point resolution to all queries by The support team is awesome

Cons: Nothing to be frank :)

The team is already working on feature request . absolutely no cons for this product

Good feedback tool but needs improvements

Sep 17, 2018
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 3.0/10 Not
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Pros: Admin panel, support response, ease of integration

Cons: less customization features, rankings/questio UI should be much much better, how to handle case of using it only on the last page of a user journey

So far, so good

Jul 21, 2018
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
Likelihood to Recommend: 9.0/10 Not
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Pros: Easy to get going, a lot of options to customize.

Cons: Having some issues removing rewards, but need to spend more time figuring out why it's doing that.

Easy To Use And Attractive Feature

Jul 24, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to Use and Having Very Reach Feature

Cons: Integration part Little time Taking and Tedious

Overall: Excellent value For Money

Review Feedier by TestingSaaS

Sep 14, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: User friendly

Simple but great user experience (UX)

Cons: No official how to-documentation

Onboarding plan is easy to follow

Support is awesome

Jul 22, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: support and new API

good design

i am happy

Cons: SMS sometimes doesnt work

email even too

Feedier is Easier!

Jul 26, 2018
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Ease of Use

Features

User Interface

All-in-one Survey plus Leadgen

Cons: Can't think of anything I didn't like about this app.

Very good

Jul 26, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: It was easy to set up a survey. Very intuitive.

Cons: A glitch prevented clients from leaving a review.

Vendor Response

by Alkaweb on July 27, 2018

Hey,

Thanks for the review. We have been answering your questions on support very diligently, and we try to be as useful as we can. I don't think we deserve such bad score.

Thanks anyway.

Beautiful customer feedback system

Aug 25, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: It's looks beautiful and very "modern". It's very easy to create customer survey with available template and customize then for your own brand. You can make your survey available for certain period of time and reward your user with coupons, downloadable files or eve money transfer. They have totally free basic version!

Cons: It become little pricey if you need Enterprice features.

Capterra-loader

Game changing reviews

Jul 20, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Gamified surveys that look amazing have already helped to get my customers to respond to my surveys. Way better options than SuveyMonkey.

Cons: I can't think of one yet. Maybe that it makes some other tools that I've purchased already obsolete :)

Overall: Was able to get a nice looking survey up and running in minites.

Capterra-loader

The survey service to go with.

Jul 25, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Ability to customize it and remove the brand from the bottom of the surveys to make our clients feel more authenticity and connected with our own brand

Cons: The platform sometimes doesn't save the changes I made to the surveys.

Capterra-loader

Easy too use. Get's results.

Sep 15, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The interface is really clean and easy to use - everything just works.

Cons: Not really a con, but had to invest some time to get up and going. However, see the pro - clean and easy to use made the learning phase straight foreward.

Works as advertised

Jul 23, 2018
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Allows for a lot of flexibility with the surveys and data captured.

Cons: Would prefer to be able to have more options to easily customize the actual look and feel of surveys to fit a wider variety of themes.

Awesome company! These guys are going to be a major player

Aug 08, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: flexibility, unlimited surveys, functionality

Cons: more analytics will be coming soon. this will be nice

Overall: great - they will be adding many additional features to come too. Exciting