# Prisma Campaigns Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Prisma Campaigns the right Email Marketing solution for you? Explore 12 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/173456/Prisma-Campaigns/reviews --- Prisma Campaigns 4.7 (12) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Prisma Campaigns Ease of use 4.3 Customer Service 4.9 ## Showing most helpful reviews Showing 1-12 of 12 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Martin N. CEO Computer Software Used the software for: 1-2 years ### "Excellent tool. Immediate ROI" March 17, 2020 5.0 Great product. Great support. Business lines are very happy with improved conversion rates for their campaigns. Pros Very quick implementation. Short time to value. Improves campaign conversion significantly. Enables us to enforce our contacting policies without pain. Cons Lots of great of features to learn. Need to spend time getting the most out of the tool. Review Source Response from Prisma Campaigns March 31, 2020 Thank you for your review and for sharing your experience with Prisma. We loved hearing that you are getting better conversion rates and being able to enforce your contact policies. And yes, because the tool is flexible and contemplates different user scenarios, we understand it can take some time to become familiar with all the features. If you need help with that, reach out to us, our support team is here to help. SH Susan H. Member Insights Analyst Financial Services Used the software for: 2+ years ### "Prisma Review" September 13, 2023 5.0 The customer service at Prisma is top-notch, and their response time is impressively quick. Our Customer Success Manager, \[sensitive content hidden\], is exceptionally responsive. What sets Prisma apart is their commitment to their clients and ensuring their needs are met. Pros Prisma boasts an exceptional level of user-friendliness, making it highly intuitive and easy to navigate. Cons To improve our marketing analytics and organization. It would be highly beneficial if business events could specify which campaign each business event is currently incorporated into. This addition would help us better organize our content and ensure more effective campaign management. Review Source Response from Prisma Campaigns September 18, 2023 Thank you for your positive review of Prisma Campaigns. We are delighted to hear that you find our platform user-friendly and intuitive. It's great to know that our efforts to create a seamless user experience are paying off. We also appreciate your feedback on improving our marketing analytics and campaign management and will look into it. And we are glad to hear that you're satisfied with our customer service. We pride ourselves on providing our users with the best possible support, and we work hard to improve our offerings. We look forward to continuing working with you to help you achieve your business goals. VR Verified Reviewer Associate - Ad Operations Marketing and Advertising Used the software for: 1-2 years ### "One of the best campaign management tool - Prisma Campaigns" February 12, 2023 4.0 Pros Prisma Campaigns provides a very good UI/UX which is a differentiator from other products. Being an advertiser, I can say that campaign management has become very for us with Prisma. Cons We faced glitches very frequently while uploading campaigns and downloading reports. This caused many escalations and we had to repeat the process. Apart from this, only thing which can be worked upon is competitive price point. Review Source Response from Prisma Campaigns February 15, 2023 Thank you for taking the time to review our product and share your experience. Your opinion is very important to us and it also helps other companies decide whether Prisma will be a good fit for their needs. We are glad you like the UI/UX and find it a differentiator and good to know that the escalations solved the problems you experienced, our hard working support team will be pleased to hear it. DK Daniel K. Marketing Analyst Banking Used the software for: 2+ years ### "Prisma Review" September 7, 2023 4.0 Pros Being able to track results, conversions, and have in depth insight into emails has been very valuable to our team. Cons With Prisma being so robust, at times it can feel daunting to start a new project or new campaign in the system. It can also be tough for someone new to learn all the ins and outs. Review Source Response from Prisma Campaigns September 18, 2023 Thank you for sharing your feedback with us. We're glad to hear that Prisma Campaigns is valuable to your team and gives you in-depth insight into emails, including results and conversions. We know that getting projects started can be challenging, and we encourage you to continue counting on our customer success team to make it easier. We look forward to continuing to help you make the best of the platform and achieve your marketing goals. BM Ben M. Senior Marketing Specialist Financial Services Used the software for: 6-12 months ### "Prisma's greatest strength is it's ability to work for you. " October 10, 2023 5.0 At first, I thought there was a lot to learn, but once I saw how the program operates and the process a campaign follows on Prisma, it was all down hill from there. Pros There are many great things about Prisma that I could touch on. You have the option to use coding to really narrow down or pinpoint what you would like to do in your workflow. It does have a little bit of a learning curve, but that is because it is not Constant Contact or Mail Chimp. Prisma give you enough control to take your campaigns to the next level. Cons The learning curve is a little tedious, but the customer support is top-notch. We have worked with our representative every week since we got the software. We learned the ins and outs within the first few meetings, and have learned so much more ever since. Reason for choosing Prisma Campaigns Yes Review Source Response from Prisma Campaigns October 17, 2023 Thank you for sharing your experience with Prisma Campaigns. We're happy to hear that you found our platform to be user-friendly and that it gives you the control you need to take your campaigns to the next level. It's true that learning all of Prisma's possibilities can be intense, and we're glad that our customer support team was able to show you the ins and outs. We take pride in providing our users the support they need to use our platform to its full potential. It's great to hear that you were able to learn quickly and take advantage of the next-level capabilities that you were seeking. Thank you for choosing Prisma Campaigns to help you achieve your marketing goals. AT Aggie T. VP Marketing Manager Banking Used the software for: 2+ years ### "Marketing Automation Partner" September 5, 2023 5.0 After we got over the initial learning curve, our experience with Prisma Campaigns has been great. We love the people, know they truly listen to us and our needs, are super responsive to any tickets we submit, readily accept and work on our enhancement requests, and we have an open line of communication with the Prisma team. Pros We love that we can run a multi-channel campaign and have one place to build the marketing funnel and see the results. Whether it's email, digital banking ads, web form, etc. It is a very robust tool that can do pretty much anything you want. Cons There was a learning curve initially in understanding how this tool could be used. A steeper learning curve than our past email marketing tools. Because it's so robust and flexible, that's what makes it more challenging to learn because you have to understand what you're hoping to accomplish, understand the points of data, and have the technical skillset in order to build the funnel appropriately. Review Source Response from Prisma Campaigns September 6, 2023 Thank you for taking the time to review Prisma Campaigns on Capterra. We appreciate your feedback and are delighted that you find our marketing automation tool robust and flexible for multi-channel campaigns. We understand the initial learning curve can be challenging and appreciate your patience. Our team is always here to help and we're glad to know you're having a great experience. Client satisfaction is our top priority and we value your open communication. Thank you for choosing Prisma Campaigns as your partner. JM Jorge M. Marketing Automations Admin Financial Services Used the software for: 6-12 months ### "Customer Service " March 5, 2024 5.0 Great experience overall! Huge shoutout to our rep \[sensitive content hidden\], he has been crucial to our success with Prisma, always answering any questions we have and supporting us every step of the way. He is extremely knowledgeable and skilled in the automation space. Pros Great customer service, and always developing new features tailored specifically to your needs. Cons It is a bit difficult to learn, but once you get the hang of it, it's a smooth process. Review Source Response from Prisma Campaigns March 6, 2024 Thank you for taking the time to review Prisma Campaigns on Capterra. We appreciate your feedback and are delighted that our team is being able to help you and that you are finding the new features tailored to your needs. We understand the initial learning curve can be challenging and appreciate your patience. Our team is always here to help and we’re glad to know you’re having a great experience. Client satisfaction is our top priority and we value your open communication. Thank you for choosing Prisma Campaigns as your partner. LR Lisa R. Marketing Operations Specialist Banking Used the software for: 6-12 months ### "A Good Tool to Learn and Put Marketing On Automation" September 6, 2023 4.0 I am a fairly new user that has been given the primary role to work with Prisma in creating our email campaign flows to tie in with our member engagement. There is a learning curve, but it has lots of potential for reaching our clients and once you've got it becomes so easy and possibilities become almost endless. Pros I like the Campaign Flows and the multiple paths that can be created for a single product. Cons Issues with ease of data sending and pulling. Hard to track results and configuring correct conditions. Review Source Response from Prisma Campaigns September 8, 2023 Thank you for sharing your feedback with us. We're glad to hear that Prisma Campaigns is helping you automate your email campaigns and reach your clients. We understand that there can be some challenges with data syncing, result tracking, and segmentation conditions, and we'll continue to provide you with our full support to overcome these hurdles. It's great to know that you find the Campaign Flows and multiple paths helpful in creating your campaigns. We appreciate your partnership and look forward to continuing to work with you to achieve your marketing goals. Thank you again for your valuable review! DL Don L. digital marketing manager Banking Used the software for: 1-2 years ### "Great results from over 60 cross-channel campaigns on the Prisma Campaigns platform" May 26, 2020 5.0 Star One Credit Union was able to shift more time to developing marketing campaigns aligned with clients and business goals, instead of spending time executing campaigns. We leveraged a simple, intuitive, and centralized campaign platform and executed more personalized campaigns across more channels, leading to improved engagement with its members. Pros Star One Credit Union has run more than 60 cross-channel campaigns on the Prisma Campaigns platform. These campaigns focused on promoting current member benefits and cross-selling high-value services. Star One reported a doubling of client reach via the new multi-channel campaigns, and a doubling of conversion rates over a period of eight months. Many of our campaigns executed through Mobile banking, using pop-ups, led to outstanding results, both in terms of conversion rate and new members. Cons We did have a little trouble on the learning curve, but with help from Prisma support and Prisma's client manager we got up and running and put the campaigns in place. Reason for choosing Prisma Campaigns Prisma Campaigns just worked and we were able to get our campaigns up and running within the week. Review Source Response from Prisma Campaigns May 27, 2020 Thank you so much for taking the time to review our product and share your experience. It means a lot to us. It helps us learn about what's working, as well as opportunities to improve. Prisma is indeed a comprehensive platform with many possibilities and the learning curve can be demanding. The role of training and support is crucial to help each user find his way. We are glad to hear the resources we offered were helpful to get the campaigns up and running in time. MS Matthew S. Digital Marketing Manager Financial Services Used the software for: Less than 6 months ### "Great Service" October 10, 2023 5.0 We have been able to test marketing messages, track conversions, and report out on our efforts. Pros I love the analytics, the easy to use email build out, and the integration with other platforms. Cons I would love to have an integration option for even more software platforms. Review Source Response from Prisma Campaigns October 17, 2023 Thank you for your positive review of Prisma Campaigns. We are glad to hear that you love the analytics and find our email build features easy to use. Our team has worked hard to create a user-friendly platform that meets your marketing needs. We also value your feedback on integrating with more software platforms, and we are open to your suggestions. Moreover, we are glad that our platform has helped you test marketing messages, track conversions, and report on your efforts. Our goal is to provide you with the best possible service and support, and we are committed to continually improving our offerings. Thank you for choosing Prisma Campaigns to elevate your marketing efforts. AA Angela A. Marketing Manager Financial Services Used the software for: 6-12 months ### "Prisma Email Marketing" August 28, 2023 5.0 Our automated marketing emails have increased our memberships! And we love the ease of creating and sending member emails about upcoming financial literacy workshops and event! Pros I appreciate the excellent personal training sessions. \[sensitive content hidden\] is incredibly helpful, and it's especially helpful when he sends a recording of training sessions that we can refer back to as often as we need. Cons I sometimes wish there was a little more design flexibility. Review Source Response from Prisma Campaigns August 29, 2023 Thank you for taking the time to review our product and share your experience. Your opinion is very important to us and it also helps other companies decide whether Prisma will be a good fit for their needs. We are glad the personal training sessions have been helpful and that Prisma is helping you meet your business goals. GK Gayani K. Intern Software Engineer Computer Software Used the software for: 6-12 months ### "One of best software" June 7, 2021 4.0 We use this application in company for our business projects. Pros This software is very user friendly. We can understand this tool very easily. Short time to value. Learners can use this software. Cons Spend more time to gain a correct output. Review Source Response from Prisma Campaigns June 14, 2021 Thank you for taking the time to review our product and share your experience. We work hard to bring you a great product, one that makes your life easier and helps you create value for your customers. We are so glad to hear you think we are doing a good job at it. 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