--- title: "Whispir Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Whispir Software - reviews, pricing plans, popular comparisons to other Emergency Notification products and more." source_url: "https://www.capterra.com/p/173457/Whispir/" page_type: "product" language: "en" --- # Whispir Software Review 2026: Features, Integrations, Pros & Cons Last updated on September 16, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Whispir ## What is Whispir? Whispir, Inc. is an all-in-one communications platform designed to help businesses and organizations communicate more humanly with their team and their customers. Whispir’s capabilities include a wide range of intelligent messaging solutions, from SMS to email, voice, video, social, and more. ## What is Whispir used for? [Customer Communications Management](https://www.capterra.com/customer-communications-management-software/)[Emergency Notification](https://www.capterra.com/emergency-notification-software/)[Internal Communications](https://www.capterra.com/internal-communications-software/) Overall rating Based on 45 user reviews Reviews sentiment Positive 87% Neutral 13% Negative 0% ### Starting price Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Whispir?[Manage this product listing](https://www.g2.com/products/whispir/claim_requests/new?auto=true) ## Whispir Overview Updated September 2026 AI summary Whispir equips businesses of all sizes with tools for customer communications management, supporting SMS, email, and multi-channel messaging alongside workflow automation, reporting, and customizable templates. It integrates with identity and service management platforms and offers both web and mobile deployment. Reviewers note a wide feature range, though experiences with the user interface and ease of use are mixed. ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Whispir 4.3 (45) VS. [### Bitrix24](https://www.capterra.com/p/113540/Bitrix24/) [4.2 (1,005)](https://www.capterra.com/p/113540/Bitrix24/reviews/) Starting Price Contact vendor Starting Price $69 Flat Rate, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.1 (45) Ease Of Use 4.0 (973) Value For Money 4.1 (36) Value For Money 4.2 (796) Customer Service 4.5 (42) Customer Service 4.0 (768) ## Whispir alternatives Highest Rated [Soprano](https://www.capterra.com/p/207036/Soprano/) [4.8 (9)](https://www.capterra.com/p/207036/Soprano/#reviews) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/207036/Soprano/) [Front](https://www.capterra.com/p/132901/Front/) [4.5 (289)](https://www.capterra.com/p/132901/Front/reviews/) Starting price $25.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 91% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/132901/Front/) [Hiver](https://www.capterra.com/p/142975/Hiver/) [4.7 (148)](https://www.capterra.com/p/142975/Hiver/reviews/) Starting price $55.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/142975/Hiver/) [Jira](https://www.capterra.com/p/19319/JIRA/) [4.4 (15,489)](https://www.capterra.com/p/19319/JIRA/reviews/) Starting price $7.91 Per User, Per Month Pricing Options Free Trial Free Version User Rating 91% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/19319/JIRA/) ## FAQs about Whispir Overview ### Which roles and teams benefit most from Whispir? Whispir is most used by communications, marketing, and IT leaders who need to send timely, large-scale messages and manage stakeholder outreach. Operations, support, and safety teams use it for alerts, service updates, and incident workflows, while executives rely on it to coordinate customer engagement, internal communications, and delivery visibility. Answer based on 45 reviews Overview ### What company size and industries is Whispir built for? Whispir is a cloud-based communication platform built mainly for enterprises, which make up 53% of reviewers, with Insurance the top industry at 22%. It also serves small businesses at 27% and midsize companies at 20%, with additional adoption in Financial Services at 9% and Hospital & Health Care at 7%. Answer based on 45 reviews Features and Usability ### What are the key features of Whispir? Whispir offers push notifications, SMS messaging, MMS, email distribution, and mass notifications for multi-channel communication. It also includes 2-way messaging, automated responses, workflow management, configurable templates, access controls/permissions, and reporting/analytics for managing communication campaigns and tracking interactions. Integrations ### Which third-party tools and platforms does Whispir integrate with? Whispir integrates with Microsoft Entra ID for contact syncing, as confirmed by reviewers, and also connects to identity and service management platforms including Okta, OneLogin, and ServiceNow. These integrations center on directory access, authentication, and operational workflow support rather than a broad app marketplace. Answer based on 11 reviews Getting Started and Support ### What training and onboarding options does Whispir offer? Whispir provides in-person training, live online sessions, webinars, documentation, and videos to help teams get started. In-person and live online sessions support guided instruction, webinars offer scheduled group learning, documentation gives written reference material, and videos provide visual walkthroughs for self-paced review. Answer based on 2 reviews Getting Started and Support ### What customer support options does Whispir offer? Whispir provides email/help desk, FAQ/forum, knowledge base, phone support, and chat. Users often describe the support team as responsive and helpful, with phone calls and ticket-based help used to resolve issues. Some also note occasional gaps in technical depth and troubleshooting speed. Answer based on 9 reviews Features and Usability ### Is Whispir easy to use for bulk messaging? Whispir makes bulk messaging fairly easy to manage, especially for teams sending staff alerts, campaigns, and template-based communications. Many users find the workflows straightforward after initial training, but some mention confusing menus, extra setup steps, and occasional troubleshooting needs, particularly when configuring templates, integrations, or less frequent desktop use. Answer based on 20 reviews Features and Usability ### How easy is Whispir's user interface to navigate? Whispir offers a generally simple interface for messaging, templates, and campaign setup, but navigation can still feel uneven. Marketing teams and enterprise users often like the customization options, while some users find menus confusing, reporting too manual, and message status visibility limited, which creates a learning curve for daily use. Answer based on 14 reviews ## Features AI summary Based on 4,384 Emergency Notification reviews Capterra data shows that buyers of customer communications management software rank the following features as their top priorities: - **SMS Messaging** (**57%** of reviewers rated this feature as critical) - **Chat/Messaging** (**42%**) - **Multi-Channel Communication** (**34%**) Whispir supports all three of the features reviewers rate most important: **SMS Messaging**, **Chat/Messaging**, and **Multi-Channel Communication**. Together, these capabilities help businesses reach customers across channels, manage conversations more effectively, and deliver timely communications, allowing teams to improve responsiveness and keep customer interactions consistent. SMS Messaging 4.6 (13) 61.54% of 13 reviewers that rated this feature as important or highly important Send messages via SMS Multi-Channel Communication 4.0 (7) 42.86% of 7 reviewers that rated this feature as important or highly important Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. Third-Party Integrations 4.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Set up connections to third-party platforms to improve business processes Alerts/Notifications 3.6 (7) 42.86% of 7 reviewers that rated this feature as important or highly important Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Mass Notifications 4.8 (11) 90.91% of 11 reviewers that rated this feature as important or highly important Send messages to multiple recipients at the same time Contact Management 4.3 (7) 71.43% of 7 reviewers that rated this feature as important or highly important Manage, organize, and store contact information Whispir 76 features ### All Features - 2-Way Messaging: Send and receive text messages to communicate with clients or prospects in real-time - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Activity Tracking: Track and document all activities across devices, networks, and other systems - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Audio/Video Conferencing: Audio/Video Conferencing - Audit Trail: A record of all activities within the system, including user access, changes made, etc. - Automated Responses: Automatic reply functionality for incoming messages - Batch Communications: Send messages, notifications, or documents to an entire customer base at the same time - Business Process Automation: Helps automate and manage information, tasks, and procedures by establishing routines and patterns associated with processes - Call Center Management: Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. - Caller ID: Identify the number and contact information of a caller before answering the phone - Campus Notifications: Campus Notifications - Collaboration Tools: Provides a channel for team members to share AI models, media files, communicate, and work together - Commenting/Notes: Leave comments and notes on documents for others to view - Communication Management: Manage and track all internal and external communication conducted via calls, email, text, or chat - Contact Database: Centralized database of stakeholders and their contact information such as names, address, phone number etc. - Contact Management: Manage, organize, and store contact information - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Customer Database: A collection of customer information such as contact details, demographics, previous interactions, etc. - Customizable Branding: Add customized logos and colors to align with company branding - Customizable Fields: Customize data fields to support various needs and use cases - Customizable Forms: Customize contracts and forms to collect specific information - Customizable Reports: Alter the layout and content of reports - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Data Import/Export: Import and export data to and from software applications - Document Storage: Store and organize documents in a centralized system - Drag & Drop: Assemble applications and processes by dragging over and arranging pre-built components - Email Campaign Management: Plan, execute, and analyze email marketing campaigns - Email Management: Manage, store and organize emails within the system or via third-party apps - Forms Management: Store, manage and track all forms in a centralized location - Graphical Workflow Editor: Create, design and modify the flow and processes of tasks in a project - Interaction Tracking: Track interaction history by documenting conversations for contacts - Interactive Content: Allow the audience to interact or engage with the content - List Management: Manage contacts across multiple mailing lists - Mass Notifications: Send messages to multiple recipients at the same time - Mass Texting: Send messages to multiple subscribers at the same time - Message Personalization: Personalize text messages using templates and custom fields - MMS: Sending/receiving messages with multimedia content like images, audio, or video over a cellular network - Mobile Access: Access software remotely via mobile devices - Mobile Keywords: Unique word that contains letters or numbers that identifies specific campaigns - Multi-Channel Communication: Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. - Multi-Language: Manage and support multiple languages - Multi-Language Alerts: Provide notifications in multiple languages - No-Code: Drag and drop/visual interfaces that allow non-tech users to build without writing code - On-Demand Communications: Generate personalized communications upon request to meet customer needs - Personalization: Adjust communications based on previous interactions or personal preferences - Polls/Voting: Enable custom polls/voting to facilitate decision-making or increase engagement - Push Notifications: Trigger clickable pop-up messages - Real-Time Data: Receive data and information in real time - Real-Time Monitoring: Active monitoring of systems, applications, or networks - Real-Time Notifications: Notifications that are delivered to users as soon as an event occurs - Real-Time Reporting: Active reporting of data and metrics - Real-Time Updates: Receive system updates as soon as any changes are made - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Role-Based Permissions: Set & manage permission levels based on user roles and restrict access to only authorized individuals - Rules-Based Workflow: Automates and streamlines business processes by creating a sequence of predefined rules and actions that govern the flow of work - Scheduled Messaging: Send individual or bulk text messages at predetermined times - Search/Filter: Search and filter data across systems to locate required information by entering keywords or certain criteria - SMS Marketing: Send promotional campaigns or transactional messages via text messages - SMS Messaging: Send messages via SMS - Social Media Integration: Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. - SSL Security: Security protocol that ensures secure, encrypted communication over the internet, safeguarding sensitive data from unauthorized access - Subscriber Management: Add or remove subscribers from mailing lists - Surveys & Feedback: Gauge satisfaction and receive information for improvement and success - Task Management: Create, manage and track all task activities and progression - Template Management: Create, save, and re-purpose templates for emails, forms, etc. - Templates: Sample files or documents that could be customized as needed or used as is - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Two-Way Communication: Send, receive, and respond to messages - Video Conferencing: Connect with meeting participants remotely over video - Video Support: Supports various video file formats - Voice Mail: Computer-based system that allows users to send and receive voice messages - Workflow Configuration: Alter the default workflow to meet your organization's needs - Workflow Management: Create, design and manage workflows for repetitive tasks --- Get Advice We can help you find the software with the features you need. Features 4.2 (45) 4.2 Based on 45 reviews ## Pricing Value for money 4.1 (36) ### Starting price Free trial available Value for money 4.1 (36) 4.1 Based on 36 reviews ## Integrations [ Okta](https://www.capterra.com/p/119653/Okta/)[ ServiceNow](https://www.capterra.com/p/254088/ServiceNow/)[ OneLogin](https://www.capterra.com/p/114110/OneLogin/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.5 (42) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.5 (42) 4.5 Based on 42 reviews ## User reviews Overall rating 4.3 Based on 45 reviews Filter by rating 5(20) 4(19) 3(6) 2(0) 1(0) Mentioned topic Sorted by most recent ZJ Zeon J. Solutions Manager Government Administration ### "Product review for Whispir" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 5/10 June 22, 2023 We have always had a positive experience dealing with and using Whispir Pros The best points about Whispir areEase of useGreat customer service Cons Things that could be betterCould be cheaper on pricing Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. AT Adeel T. Business Analyst Government Relations ### "Whispir as a communication platform" 3.0 Overall Rating 3.0 3.0 Ease of Use 3.0 3.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 7/10 June 21, 2023 It is great for mass communication and it work fine once setup. Pros We find Whispir to be a easy to use platform when sending out mass communication to our staff. The ability to create an adhoc message and send to all at once is great. The delivery report is also useful to know whether the message was delivered or not. We have built an integration with Azure AD so that our staff contact information is pushed from AD to Whispir using API exposed by Whispir. Support is great as well. Cons It is a bit pricy as compared to other SMS gateways. Use and creation of templates is not trivial. Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. AN Anonymous User Production Support Analyst Outsourcing/Offshoring ### "A good tool for handling SMS " 3.0 Overall Rating 3.0 3.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 3.0 3.0 Likelihood to Recommend 7/10 June 16, 2023 Overall, Whispir is a good platform form handling SMS Pros I like most in Whispir I can easily check if the SMS are delivered or not but we encountered a lot of times that the status is delivered but our customer didnt receive the SMS. They also have good customer service. Cons The only cons is troubleshooting technical details that requires telco cannot be done. We have instance that we have to reach out to the actual telco to do end to end troubleshooting. This should be part of service recovery from Whispir and not from the customers Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. BK Bhavani K. IT Engineer Broadcast Media ### "Review about \[sensitive content hidden\]" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 June 9, 2023 It is easy to use product as a developer & support analyst. I have worked with Benz from Whispir team and she is very good and helped us where ever required. Appreciate her efforts. Pros Whispir functionalities available 24/7Customer service center support Cons It would be good if rest services available to create Rich templates with automation. Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. FI Freddy I. eXECUTIVE Hospital & Health Care ### "Users Experience" 3.0 Overall Rating 3.0 3.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 0.0 0.0 Likelihood to Recommend 9/10 June 7, 2023 Still adjusting with the new system and user experience so far too many steps to preparation to make before using the system. Pros No comment so far users are still experiencing difficulties in trying out with the new system. Cons There are features we feel are missing and could be improved. The product is not user friendly and difficult to use compare with the old version. At the same time the integration with the existing processes difficult. Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. LP Lisa P. Head of AV, UC and Webcasting Accounting ### "Whispr service" 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 7/10 June 1, 2023 Positive and provided a good customisable option for our varying requirements. Service and the support team - especially \[sensitive content hidden\] is outstanding - responsive, knowledgeable and very flexible with supporting us. Pros The scheduling of messaging , (plus the support team/staff) Cons when a message or contact in the csv file is changed, to have to recreate a new message, re save a new csv file Reasons for choosing Whispir Capability, functionality and additional scheduling, branding options. Reporting capability Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. BD Bert D. Application Support Utilities ### "Support" 3.0 Overall Rating 3.0 3.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 3.0 3.0 Likelihood to Recommend 7/10 June 1, 2023 Pros Can log in and trace messagesGood SMS handling Cons Email aspects not well maturedSupport resolution is lengthy Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. CS Chris S. IT Manager Logistics and Supply Chain ### "GTS - Whispir Review" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 1, 2023 Pros Cloud based, Easy to use, Helpful and friendly staff. Cons The cost for user licenses is higher than would like. Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. AZ Amirul Z. Senior Executive Financial Services ### "Easy to deploy. Easy to use. " 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 3.0 3.0 Customer Service 4.0 4.0 Likelihood to Recommend 7/10 June 1, 2023 Pros Whispr is a very easy off the shelf product when it comes to mass texting or even email marketing. It's freedom to customize the email template gives it a personal touch to customers. Cons The errors when an SMS was failed to send is very generic. The templates prepared are very rigid and cannot be customized to our country's standard information (eg. phone number code). Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. MS Mh S. Senior Executive Public Policy ### "Review for Whispir" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 June 1, 2023 A very comprehensive program with a lot of features. Whispir staff was professional with their help and assistance throughout the journey from the start till the final UAT of the program and now, the after-sales support. Pros The "flexibility" of the program allowed us to "customize" the message contents, the arrangement of the contacts according to our evolving organization requirements. Cons A lot of fantastic features that are additional "add-ons". Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. [View all Reviews](https://www.capterra.com/p/173457/Whispir/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.