# Whispir Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Whispir Software - reviews, pricing plans, popular comparisons to other Customer Communications Management products and more. Source: https://www.capterra.com/p/173457/Whispir --- # Whispir Software Review 2026: Features, Integrations, Pros & Cons Last updated on June 3, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Whispir ## What is Whispir? Whispir, Inc. is an all-in-one communications platform designed to help businesses and organizations communicate more humanly with their team and their customers. Whispir’s capabilities include a wide range of intelligent messaging solutions, from SMS to email, voice, video, social, and more. ## What is Whispir used for? [Customer Communications Management](https://www.capterra.com/customer-communications-management-software/)[Emergency Notification](https://www.capterra.com/emergency-notification-software/)[Internal Communications](https://www.capterra.com/internal-communications-software/) Top alternative Featured Overall rating Based on 45 user reviews Reviews sentiment Positive 87% Neutral 13% Negative 0% ### Starting price Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Whispir?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.whispir.com/&name=Whispir) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Whispir 4.3 (45) VS. [4.2 (993)](https://www.capterra.com/p/113540/Bitrix24/reviews/) Starting Price Contact vendor Starting Price $69 Flat Rate, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.1 (45) Ease Of Use 4.0 (961) Value For Money 4.1 (36) Value For Money 4.2 (784) Customer Service 4.5 (42) Customer Service 4.0 (756) ## Whispir alternatives [4.4 (15,389)](https://www.capterra.com/p/19319/JIRA/reviews/) Starting price $7.91 Per User, Per Month Pricing Options Free Trial Free Version User Rating 91% of reviewers rated it above 4 stars [4.4 (3,007)](https://www.capterra.com/p/76113/Wrike/reviews/) Starting price $10.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 89% of reviewers rated it above 4 stars [4.5 (1,133)](https://www.capterra.com/p/134347/Intercom/reviews/) Starting price $39.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 90% of reviewers rated it above 4 stars Highest Rated [Soprano](https://www.capterra.com/p/207036/Soprano/) [4.8 (9)](https://www.capterra.com/p/207036/Soprano/#reviews) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/207036/Soprano/) ## FAQs about Whispir Overview ### Which roles and teams benefit most from Whispir? Whispir is most used by communications, marketing, and customer engagement teams that need to automate outbound messaging, campaigns, and alerts at scale. IT leaders, support teams, and operations managers rely on it for service notifications, incident communication, and workflow integration, while executives use it to improve visibility, responsiveness, and stakeholder communication. Answer based on 45 reviews Overview ### What company size and industries is Whispir built for? Whispir is built for enterprise organizations, which make up 53% of reviewers, with strongest adoption in Insurance at 22%. It also serves small businesses at 27% and midsize companies at 20%, with additional use across Financial Services at 9% and Hospital & Health Care at 7%. Answer based on 45 reviews Features and Usability ### What are the key features of Whispir? Whispir offers multi-channel communication tools including SMS messaging, MMS, email distribution, push notifications, and real-time notifications. It also includes 2-way messaging, batch communications, automated responses, workflow management, configurable workflow, access controls/permissions, reporting/analytics, and third-party integrations for communication management. Integrations ### Which third-party tools and platforms does Whispir integrate with? Whispir integrates with Microsoft Entra ID for contact syncing, and its official catalog also lists Okta, OneLogin, and ServiceNow. These integrations center on identity management and IT service workflows, giving Whispir connections to common directory, access, and service management platforms used by enterprise teams. Answer based on 11 reviews Getting Started and Support ### What training and onboarding options does Whispir offer? Whispir provides in person training, live online sessions, webinars, documentation, and videos to help teams get started. In person and live online formats support guided instruction, webinars offer scheduled group learning, documentation gives written reference material, and videos provide visual walkthroughs for self-paced review. Answer based on 2 reviews Getting Started and Support ### What customer support options does Whispir offer? Whispir provides Email/Help Desk, FAQ/Forum, Knowledge Base, Phone Support, and Chat. Users often describe the support team as responsive and willing to help, with phone calls answered directly. Some also note uneven technical depth in harder troubleshooting, especially when platform behavior is tied to external systems. Answer based on 9 reviews Features and Usability ### Is Whispir easy to use for messaging campaigns? Whispir makes bulk messaging and template-based campaigns fairly easy to manage for many business teams. Staff often learn the basics quickly, especially for mass notifications and spreadsheet uploads, but some users find the interface less intuitive, need extra setup time, and rely on support when troubleshooting more complex workflows. Answer based on 20 reviews Features and Usability ### How good is Whispir's user interface? Whispir offers a generally clear interface for sending messages, building templates, and managing campaign workflows. Many teams find navigation simple after some practice, but others say menus, settings, and reporting take time to understand, especially for larger campaigns or mission-critical communications that need more visibility. Answer based on 14 reviews ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. SMS Messaging 4.6 (13) 61.54% of 13 reviewers that rated this feature as important or highly important Send messages via SMS Mass Notifications 4.8 (11) 90.91% of 11 reviewers that rated this feature as important or highly important Send messages to multiple recipients at the same time Alerts/Notifications 3.6 (7) 42.86% of 7 reviewers that rated this feature as important or highly important Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Contact Management 4.3 (7) 71.43% of 7 reviewers that rated this feature as important or highly important Manage, organize, and store contact information Mass Texting 4.3 (7) 71.43% of 7 reviewers that rated this feature as important or highly important Send messages to multiple subscribers at the same time Multi-Channel Communication 4.0 (7) 42.86% of 7 reviewers that rated this feature as important or highly important Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. Whispir 73 features Send and receive text messages to communicate with clients or prospects in real-time Define levels of authorization for access to specific files or systems Track and document all activities across devices, networks, and other systems Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Application programming interface that allows for integration with other systems/databases Audio/Video Conferencing Automatic reply functionality for incoming messages Send messages, notifications, or documents to an entire customer base at the same time Helps automate and manage information, tasks, and procedures by establishing routines and patterns associated with processes Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. Identify the number and contact information of a caller before answering the phone Campus Notifications Provides a channel for team members to share media files, communicate, and work together Leave comments and notes on documents for others to view Manage and track all internal and external communication conducted via calls, email, text, or chat Centralized database of stakeholders and their contact information such as names, address, phone number etc. Manage, organize, and store contact information Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system A collection of customer information such as contact details, demographics, previous interactions, etc. Add customized logos and colors to align with company branding Customize data fields to support various needs and use cases Customize contracts and forms to collect specific information Alter the layout and content of reports Pre-designed layouts that can be customized to match preferences and requirements Import and export data to and from software applications Store and organize documents in a centralized system Assemble applications and processes by dragging over and arranging pre-built components Plan, execute, and analyze email marketing campaigns Manage, store and organize emails within the system or via third-party apps Store, manage and track all forms in a centralized location Create, design and modify the flow and processes of tasks in a project Track interaction history by documenting conversations for contacts Allow the audience to interact or engage with the content Manage contacts across multiple mailing lists Send messages to multiple recipients at the same time Send messages to multiple subscribers at the same time Personalize text messages using templates and custom fields Access software remotely via mobile devices Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. Manage and support multiple languages Provide notifications in multiple languages Drag and drop/visual interfaces that allow non-tech users to build without writing code Generate personalized communications upon request to meet customer needs Adjust communications based on previous interactions or personal preferences Enable custom polls/voting to facilitate decision-making or increase engagement Trigger clickable pop-up messages Receive data and information in real time Active monitoring of systems, applications, or networks Notifications that are delivered to users as soon as an event occurs Active reporting of data and metrics Receive system updates as soon as any changes are made Collection, analysis, and representation of numerical data and generation of reports to understand various patterns View and track pertinent metrics to find patterns and gain insights from data Set & manage permission levels based on user roles and restrict access to only authorized individuals Automates and streamlines business processes by creating a sequence of predefined rules and actions that govern the flow of work Send individual or bulk text messages at predetermined times Search and filter data across systems to locate required information by entering keywords or certain criteria Send promotional campaigns or transactional messages via text messages Send messages via SMS Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. Security protocol that ensures secure, encrypted communication over the internet, safeguarding sensitive data from unauthorized access Add or remove subscribers from mailing lists Gauge satisfaction and receive information for improvement and success Create, manage and track all task activities and progression Create, save, and re-purpose templates for emails, forms, etc. Sample files or documents that could be customized as needed or used as is Set up connections to third-party platforms to improve business processes Send, receive, and respond to messages Connect with meeting participants remotely over video Supports various video file formats Computer-based system that allows users to send and receive voice messages Alter the default workflow to meet your organization's needs Create, design and manage workflows for repetitive tasks Get Advice We can help you find the software with the features you need. Features 4.2 (45) 4.2 Based on 45 reviews ## Pricing Value for money 4.1 (36) ### Starting price Free trial available Value for money 4.1 (36) 4.1 Based on 36 reviews ## Integrations [ Okta](https://www.capterra.com/p/119653/Okta/)[ ServiceNow](https://www.capterra.com/p/254088/ServiceNow/)[ OneLogin](https://www.capterra.com/p/114110/OneLogin/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.5 (42) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.5 (42) 4.5 Based on 42 reviews ## User reviews Overall rating 4.3 Based on 45 reviews Filter by rating 5(20) 4(19) 3(6) 2(0) 1(0) Mentioned topic Sorted by most recent ZJ Zeon J. Solutions Manager Government Administration ### "Product review for Whispir" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 5/10 June 22, 2023 We have always had a positive experience dealing with and using Whispir Pros The best points about Whispir areEase of useGreat customer service Cons Things that could be betterCould be cheaper on pricing Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AT Adeel T. Business Analyst Government Relations ### "Whispir as a communication platform" 3.0 Overall Rating 3.0 3.0 Ease of Use 3.0 3.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 7/10 June 21, 2023 It is great for mass communication and it work fine once setup. Pros We find Whispir to be a easy to use platform when sending out mass communication to our staff. The ability to create an adhoc message and send to all at once is great. The delivery report is also useful to know whether the message was delivered or not. We have built an integration with Azure AD so that our staff contact information is pushed from AD to Whispir using API exposed by Whispir. Support is great as well. Cons It is a bit pricy as compared to other SMS gateways. Use and creation of templates is not trivial. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AU Anonymous User Production Support Analyst Outsourcing/Offshoring ### "A good tool for handling SMS " 3.0 Overall Rating 3.0 3.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 3.0 3.0 Likelihood to Recommend 7/10 June 16, 2023 Overall, Whispir is a good platform form handling SMS Pros I like most in Whispir I can easily check if the SMS are delivered or not but we encountered a lot of times that the status is delivered but our customer didnt receive the SMS. They also have good customer service. Cons The only cons is troubleshooting technical details that requires telco cannot be done. We have instance that we have to reach out to the actual telco to do end to end troubleshooting. This should be part of service recovery from Whispir and not from the customers Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. BK Bhavani K. IT Engineer Broadcast Media ### "Review about \[sensitive content hidden\]" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 June 9, 2023 It is easy to use product as a developer & support analyst. I have worked with Benz from Whispir team and she is very good and helped us where ever required. Appreciate her efforts. Pros Whispir functionalities available 24/7Customer service center support Cons It would be good if rest services available to create Rich templates with automation. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. FI Freddy I. eXECUTIVE Hospital & Health Care ### "Users Experience" 3.0 Overall Rating 3.0 3.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 0.0 0.0 Likelihood to Recommend 9/10 June 7, 2023 Still adjusting with the new system and user experience so far too many steps to preparation to make before using the system. Pros No comment so far users are still experiencing difficulties in trying out with the new system. Cons There are features we feel are missing and could be improved. The product is not user friendly and difficult to use compare with the old version. At the same time the integration with the existing processes difficult. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. LP Lisa P. Head of AV, UC and Webcasting Accounting ### "Whispr service" 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 7/10 June 1, 2023 Positive and provided a good customisable option for our varying requirements. Service and the support team - especially \[sensitive content hidden\] is outstanding - responsive, knowledgeable and very flexible with supporting us. Pros The scheduling of messaging , (plus the support team/staff) Cons when a message or contact in the csv file is changed, to have to recreate a new message, re save a new csv file Reasons for choosing Whispir Capability, functionality and additional scheduling, branding options. Reporting capability Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. BD Bert D. Application Support Utilities ### "Support" 3.0 Overall Rating 3.0 3.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 3.0 3.0 Likelihood to Recommend 7/10 June 1, 2023 Pros Can log in and trace messagesGood SMS handling Cons Email aspects not well maturedSupport resolution is lengthy Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. CS Chris S. IT Manager Logistics and Supply Chain ### "GTS - Whispir Review" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 1, 2023 Pros Cloud based, Easy to use, Helpful and friendly staff. Cons The cost for user licenses is higher than would like. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AZ Amirul Z. Senior Executive Financial Services ### "Easy to deploy. Easy to use. " 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 3.0 3.0 Customer Service 4.0 4.0 Likelihood to Recommend 7/10 June 1, 2023 Pros Whispr is a very easy off the shelf product when it comes to mass texting or even email marketing. It's freedom to customize the email template gives it a personal touch to customers. Cons The errors when an SMS was failed to send is very generic. The templates prepared are very rigid and cannot be customized to our country's standard information (eg. phone number code). Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. MS Mh S. Senior Executive Public Policy ### "Review for Whispir" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 June 1, 2023 A very comprehensive program with a lot of features. Whispir staff was professional with their help and assistance throughout the journey from the start till the final UAT of the program and now, the after-sales support. Pros The "flexibility" of the program allowed us to "customize" the message contents, the arrangement of the contacts according to our evolving organization requirements. Cons A lot of fantastic features that are additional "add-ons". Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/173457/Whispir/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.