# Whispir Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Whispir the right Customer Communications Management solution for you? Explore 45 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/173457/Whispir/reviews --- Whispir 4.3 (45) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Whispir Ease of use 4.1 Customer Service 4.5 ## Pros and Cons in Reviews DB Dean B Principal Process Improvement OfficerHealth, Wellness and Fitness, 10,001+ employeesUsed the software for: More than 2 years. “The ability to send bulk messages via a spreadsheet is also great as well as complex message options through the API.“ May 8, 2023 BS Benny S IT supportChemicals, 201 - 500 employeesUsed the software for: Less than 6 months. “The initial setup of the security part of it is not straight forward and the lack of involvement from Whispir security team lead to misunderstanding of what we need vs what they are capable of doing“ March 16, 2023 JR James R Senior AssociateAccounting, 5,001 - 10,000 employeesUsed the software for: Less than 6 months. “Fairly straightforward step-by-step processes for creating and sending bulk messages.“ May 30, 2023 CS Chris S IT ManagerLogistics and Supply Chain, 201 - 500 employeesUsed the software for: More than 2 years. “The cost for user licenses is higher than would like.“ June 1, 2023 DH Dan H IT Operations ManagerRetail, 1,001 - 5,000 employeesUsed the software for: More than 2 years. “Overall my experience has been good, the support team is always willing to help and bring new ideas to us for review“ May 12, 2023 Le Xiang T ManagerBroadcast Media, 1,001 - 5,000 employeesUsed the software for: 6-12 months. “As the cost is complex, it could be challenging to estimate and compared the cost with other communication platforms in the market.“ March 14, 2023 Rachel Y Manager Telecommunications, 1,001 - 5,000 employeesUsed the software for: 1-2 years. “Rich features that is user friendly, support is able to answer my queries clearly and quickly.“ December 30, 2022 Paul Mark D Senior Production Support ManagerInsurance, 51 - 200 employeesUsed the software for: More than 2 years. “This is based on my experience working on some issues in the past where technical support is not very helpful.“ December 19, 2022 ## Showing most helpful reviews Showing 1-25 of 45 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use VR Verified Reviewer Production Support Analyst Outsourcing/Offshoring Used the software for: 2+ years ### "A good tool for handling SMS " June 16, 2023 3.0 Overall, Whispir is a good platform form handling SMS Pros I like most in Whispir I can easily check if the SMS are delivered or not but we encountered a lot of times that the status is delivered but our customer didnt receive the SMS. They also have good customer service. Cons The only cons is troubleshooting technical details that requires telco cannot be done. We have instance that we have to reach out to the actual telco to do end to end troubleshooting. This should be part of service recovery from Whispir and not from the customers Review Source RC Ross C. Head of ITSM Information Technology and Services Used the software for: 6-12 months ### "Enterprise ITSM" January 13, 2021 4.0 Rich messaging, rapid stakeholder communications. Pros ServiceNow plugin allowing automated alerts on high priority events and incidents. Cons Limitations on Alias Manager for reply messages. UX is not always intuitive and takes much trial and error to unravel. The support team has been very good on this point. Alternatives considered [Twilio](https://www.capterra.com/p/180158/Twilio-Communications-Platform/) Reason for choosing Whispir Ease of use. Customer service. Cost model. Switched from [Sinch MessageMedia](https://www.capterra.com/p/150203/MessageMedia/) Broader range of use cases outside traditional IT. ServiceNow plugin. Review Source ML Mark L. Global Head of IT, Travel Insurance Insurance Used the software for: 2+ years ### "An Effective Messaging Solution" January 13, 2021 4.0 We have used Whispir as our messaging solution for a number of years now. It's not the cheapest on the market, but it gives us a good mix of services for messaging, in a relatively easy-to-use interface. Plus additional savings can be attained when sending at higher volumes. The API is robust and has served us well in our high-frequency implementation. The Whispir platform continues to improve, as with the addition of new integrations into WhatsApp, although we have not used those yet. And we see many areas, like Incident Management and Operations, where the Whispir solution can be used effectively to keep teams informed. I hope they will continue to develop a better UI, and more intuitive menus and navigation in the portal. The Whispir team have been very supportive and responsive, and we're very happy to have them as a messaging partner for our business. Pros Whispir features web-based configuration and the ability to segregate projects and teams into Workspaces. This allows us to access our Whispir account from anywhere and build specific work environments for our various products and teams. Whispir provides a unified portal for both SMS and email messaging, which gives us centralized control of our templates and distribution. Pretty much everything we need the Whispir platform to do, can be achieved out of the box. And the support is great! Cons While the Whispir portal is relatively simple, it takes a little time to navigate effectively and to figure out where, and what, all the various settings and controls are. For instance, some settings might be global whereas others might only be Workspace-related. Also, it would be great to have more visibility of the status of messages, especially mission-critical SMS. Fortunately, we can always rely on Whispir support to provide us with the information we need, but it would be great to be able to get at it ourselves. Review Source DB Dean B. Principal Process Improvement Officer Health, Wellness and Fitness Used the software for: 2+ years ### "Versatile communications platform" May 8, 2023 5.0 Overall, Whispir is a great communications platform to meet anyone's needs. There is work underway to make the experience more modern, and hopefully reporting will be improved, but the current experience for sending messages works as expected and meets my needs and my service consumers. Pros Ability to manage the Whispir platform as a service for our Customers is great - we can cost recover to lower our expenditure and don't have to pay everyone's message fees. The ability to send bulk messages via a spreadsheet is also great as well as complex message options through the API. Cons Reporting is always a hassle - you have to manually create each report and then manipulate the data in excel before visualizing any trends for insights. Reason for choosing Whispir Whispir has all the bells and whistles you would want as well as the ability to manage communications as a service for service consumers. Review Source AZ Amirul Z. Senior Executive Financial Services Used the software for: 1-2 years ### "Easy to deploy. Easy to use. " June 1, 2023 4.0 Pros Whispr is a very easy off the shelf product when it comes to mass texting or even email marketing. It's freedom to customize the email template gives it a personal touch to customers. Cons The errors when an SMS was failed to send is very generic. The templates prepared are very rigid and cannot be customized to our country's standard information (eg. phone number code). Review Source VR Verified Reviewer Senior Production Support Manager Insurance Used the software for: 2+ years ### "Feedback on Whispir service" December 19, 2022 3.0 Overall, working with Whispir is good, the account managers are helpful. Sometimes, what I experience though when working with technical support staffs is that some of them is not that strong in terms of their domain knowledge of the functionalities and capabilities of Whispir and how it interacts with external system, like communicating with Telco's SMS services. This is based on my experience working on some issues in the past where technical support is not very helpful. Pros The template management and SMS messaging are the most impactful features for us. We are heavily SMS sending to our customers hundreds if not thousands of messages to our customers. On most cases, SMS are sent almost instantly. Cons I have not used or tried some of the features, though what I sometimes find a bit confusing is the status of SMS sending. We need to know if a particular SMS is sent and received successfully by our customers. It may not be very clear if the current status clearly states that the customer device has received the SMS or the Telco only sent it. Review Source MS Mh S. Senior Executive Public Policy Used the software for: Less than 6 months ### "Review for Whispir" June 1, 2023 5.0 A very comprehensive program with a lot of features. Whispir staff was professional with their help and assistance throughout the journey from the start till the final UAT of the program and now, the after-sales support. Pros The "flexibility" of the program allowed us to "customize" the message contents, the arrangement of the contacts according to our evolving organization requirements. Cons A lot of fantastic features that are additional "add-ons". Review Source VR Verified Reviewer Manager Broadcast Media Used the software for: 6-12 months ### "Experience on using Whispir platform" March 14, 2023 4.0 Overall, Whispir platform is an efficient communication solution. Consider exploring Whispir for your specific communication needs. Pros The user-friendly interface is one of the things I enjoy using Whispir. It's easy to navigate, even for those who are not tech-savvy. The platform also offers a range of customizable templates that I could use to create engaging template for consumers.Another standout feature of Whispir is creating automated workflows that trigger messages based on campaigns. This helped to streamline the processes and save resources. Cons As the cost is complex, it could be challenging to estimate and compared the cost with other communication platforms in the market. Review Source VR Verified Reviewer Infrastructure analist Insurance Used the software for: 6-12 months ### "Whispir for notification on your application" January 5, 2023 5.0 Good Pros Easy to maintenance, lot of feature and more for customize.Always follow the security standard Cons Sometime need to wait for the solution but they can proof the result Review Source VR Verified Reviewer HSET Manager Mining & Metals Used the software for: 2+ years ### "Customer support" March 28, 2023 5.0 Pros Easy to use, very efficient and prompt customer support Cons Texts from different numbers could be considered by receivers as some type of scam Review Source PG Pradeep G. Head of IT Delivery Insurance Used the software for: 2+ years ### "Whispir for all" January 19, 2021 5.0 Pros It was one of earliest software with the API integration that we implemented in our firm. The SLA and Support is great for this software Cons I cant find any feature on which my team has responded negatively Review Source RM Richard M. Director Financial Services Used the software for: 1-2 years ### "Whispir Rich Messaging platform that delivers Super consumer engagement and the best price" February 3, 2021 5.0 Pros We enjoyed a very slick on boarding process from \[SENSITIVE CONTENT HIDDEN\] and his technical team, Whispir offered amazing support here and in helped us design and build the really slick demo for us to show to multiple clients. We were very happy to partner with Whispir as they delivered a great rich messaging solution to assist our business.It is one thing to buy software and deploy within a business, but Whispir went the extra mile in support and account management to leverage the best possible results for or business. Cons It could be improved to have a chatbot functionality in the customer engagement process Review Source CS Chris S. IT Manager Logistics and Supply Chain Used the software for: 2+ years ### "GTS - Whispir Review" June 1, 2023 5.0 Pros Cloud based, Easy to use, Helpful and friendly staff. Cons The cost for user licenses is higher than would like. Review Source GS Georgios S. Research Associate Higher Education Used the software for: 1-2 years ### "Workflow management at its best" August 9, 2021 5.0 Overall very good experience, trouble-free. Pros The most important aspect of our workflow tasks go through whispir and without any doubt it is the best software to go. Cons Cloud based options are excellent, but I would appreciate if they introduced a handy system for offline options. Review Source LS Lisa S. Communications Officer Education Management Used the software for: Less than 6 months ### "Whispir for critical communications" April 17, 2023 4.0 Very good. Support is outstanding and very quick to respond. Pros Whispir support team is exceptional. Some functionality could be improved, not intuitive. Overall though a very easy and effective platform to use. Cons Can not remove those who have unsubscribed from your list/user view completely. Don't like that they are still visible. These should be automatically removed from the list or at least to have the users placed somewhere other than on the left hand side. Review Source JO James O. Systems Officer Government Administration Used the software for: 1-2 years ### "Whispir Feedback" May 9, 2023 5.0 Utilising Whispir has helped our organisation's business units manage communication effectively. Pros Whispir offers powerful and flexible multi-channel messaging capabilities. The support provided by the staff at Whispir is exemplary and has helped us overcome numerous business challenges. Cons The reporting capabilities of the portal could be improved Review Source pT paul T. Head of Glencore Technology Mining & Metals Used the software for: 2+ years ### "Feedback from training session" May 23, 2023 4.0 It has been a very positive experience we have used in COVID extensively and Pros The ability to send one message to everybody, along with requesting people respond. Cons The mobile app requires the use of templates, we have however setup templates and this should make the mobile user friendly. we don't use Whispir frequently so it is remember how to create and send a message on the desktop application, and turn off emails and any other functions we dont require Review Source DH Dan H. IT Operations Manager Retail Used the software for: 2+ years ### "Whisper Review" May 12, 2023 4.0 Overall my experience has been good, the support team is always willing to help and bring new ideas to us for review Pros For me, the thing that most stands out is the customer service and support. The team will always take a phone call and are always willing to jump in and help out. Cons I find the platform tricky to use, it's not all that intuitive. An easier to use UI would be good Reason for choosing Whispir We chose Whisper to to alignment with our other services Review Source MK Martin K. Incident Problem & Change Manager Telecommunications Used the software for: 2+ years ### "Whispir Event Management" March 22, 2023 4.0 Overall experience is very positive. Whisper event management tool is quick way of notifying and communicating with our customers any Planned and Unplanned outages. Pros Quick and relatively easy to use solution. Very useful tool in Incident Problem and Change Management for notification and communications with external and internal customers. Cons Our specific solution design complexity. Review Source AK Alina K. Senior Project Manager Insurance Used the software for: 2+ years ### "Informational email campaigns to CareFirst members" December 16, 2020 4.0 We run email campaigns related to members' medical insurance. Given the COVID-19 pandemic, we are especially pleased to be able to send members timely information and measure the member engagement using Whispir. Pros We send ~1 million emails weekly using the Whispir API. With Whispir's help, we developed an automated process to run our campaigns via the API. We've encountered numerous issues over the last 3 years and have learned a fair amount about running successful email campaigns, specifically, the need to continuously add to our library of mitigation plans. Our account team, \[SENSITIVE CONTENT HIDDEN\] have provided outstanding support, invaluable guidance and were able to draw on the larger Whispir Support team, as well as their Executive team to suggest solutions to issues encountered. In the process, we have been able to add robustness to our workflow, and significantly augment our campaign success measures. Cons The user interface, although intuitive and user friendly, is not always able to handle reporting for the larger email campaigns. Review Source LP Lisa P. Head of AV, UC and Webcasting Accounting Used the software for: 1-2 years ### "Whispr service" June 1, 2023 4.0 Positive and provided a good customisable option for our varying requirements. Service and the support team - especially \[sensitive content hidden\] is outstanding - responsive, knowledgeable and very flexible with supporting us. Pros The scheduling of messaging , (plus the support team/staff) Cons when a message or contact in the csv file is changed, to have to recreate a new message, re save a new csv file Reason for choosing Whispir Capability, functionality and additional scheduling, branding options. Reporting capability Review Source RAA Rose Anne A. Head, Bancassurance Marketing and Customer Analytics Insurance Used the software for: 1-2 years ### "Great tool for communicating with both internal and external partners/clients" May 31, 2023 5.0 we are currently using Whispir for renewal and marketing emails and sms, event landing pages and leads generation activities. It makes communication with clients so much easier as it allows us to automate and simplify the processes involved. Ms. \[sensitive content hidden\] from Whispir has been exceedingly helpful in helping us more fully utilize the tool thru constant comms and practical walkthroughs. Pros very user friendly, highly customizable, clean & simple UI, easily accessible site Cons additional cost for modules, i like what i know/ see so far Review Source AT Adeel T. Business Analyst Government Relations Used the software for: 2+ years ### "Whispir as a communication platform" June 21, 2023 3.0 It is great for mass communication and it work fine once setup. Pros We find Whispir to be a easy to use platform when sending out mass communication to our staff. The ability to create an adhoc message and send to all at once is great. The delivery report is also useful to know whether the message was delivered or not. We have built an integration with Azure AD so that our staff contact information is pushed from AD to Whispir using API exposed by Whispir. Support is great as well. Cons It is a bit pricy as compared to other SMS gateways. Use and creation of templates is not trivial. Review Source BK Bhavani K. IT Engineer Broadcast Media Used the software for: 2+ years ### "Review about \[sensitive content hidden\]" June 9, 2023 4.0 It is easy to use product as a developer & support analyst. I have worked with Benz from Whispir team and she is very good and helped us where ever required. Appreciate her efforts. Pros Whispir functionalities available 24/7Customer service center support Cons It would be good if rest services available to create Rich templates with automation. Review Source SS Sue S. Campaigns management Financial Services Used the software for: 2+ years ### "Whispir" March 3, 2023 4.0 Pros it gets out communications pretty easily, theres the added pro of being able to send to a select group of people. Cons the reporting isn't that great and some components are not fully customisable. Review Source Similar Products Featured ## Related categories [Workflow Management](https://www.capterra.com/workflow-management-software/)[Customer Communications Management](https://www.capterra.com/customer-communications-management-software/)[SMS Marketing](https://www.capterra.com/sms-marketing-software/)