# Sparkage Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Sparkage the right Customer Loyalty solution for you? Explore 11 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/173459/Sparkage/reviews --- Sparkage 5 (11) [View alternatives](https://www.capterra.com/p/173459/Sparkage/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 26th, 2026 # Reviews of Sparkage Ease of use 4.9 Customer Service 5.0 ## Showing most helpful reviews Showing 1-11 of 11 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Avash K. WordPressDeveloper and Information Technology Specialist Information Technology and Services Used the software for: 6-12 months ### "Effective tool for Small Businesses" October 30, 2021 5.0 One of our clients had a small store that generally served local members of the area. She explained what she wanted to us and we searched for solutions online to meet Sparkage. Sparkage is relatively less known so we are a little sceptical before implementing it but as we have experienced Sparkage - I and my colleagues highly recommend Sparkage. Pros Their User Interface(UI) is simple and intuitive. Due to their simple and intuitive UI, it's easy to just start using it. Customers can easily see the status of their rewards and customers can also choose to redeem the point as a reward is met or they can save them up for bigger rewards. Another great thing about Sparkage is the ability to send kit notifications to customers. Their customer service is also great. They solve any problems that come in the way. Cons My client hasn't reported anything bad with Sparkage yet and thus I don't have any "cons" of Spakage right now. Review Source sN suzan N. Owner Retail Used the software for: 1-2 years ### "Retail - Snake River Tea" January 8, 2020 5.0 customers and employees liked the visibility to their rewards. Customers could check before entering the shop, or while they were there. They could see how many more points were needed to achieve their next reward. Pros Ease of use. Reporting of rewards. Customers appreciated how easy it is to see their rewards Cons I honestly don't have any issues with the program. The cost of the program is much better than all of the competition, and provided much better customer service. Alternatives considered [Kangaroo](https://www.capterra.com/p/149363/Kangaroo-Rewards/) Reason for choosing Sparkage We liked the team at Sparkage. They came to the shop and walked us through everything. They came in every so often and checked up on us to see how things were going. Review Source CK Colt K. Owner Food & Beverages Used the software for: 6-12 months ### "Very effective" January 21, 2020 5.0 It's our most expensive marketing tool but very effective. Pros The response from my customer base when I would send out notifications. Cons The price increase of the product is extreme over just a few months dpan. Alternatives considered [Clover](https://www.capterra.com/p/226864/Clover/) Reason for choosing Sparkage Great customer service and they are local. Switched from [Clover](https://www.capterra.com/p/226864/Clover/) Ease of use and the notifications. Review Source DH David H. Owner Wine and Spirits Used the software for: 1-2 years ### "Sparkage Pays for Itself" October 10, 2019 5.0 As a first time business owner running a small family business, my advertising budget is very tight, and I was wary of wasting it on an ineffective program. I was relieved and thrilled when Sparkage began to pay for itself from the very first month. We've seen the rewards program increase the frequency of visits from our regular customers, and also seen how effective special offers are at bringing back those one-off customers who forgot about us. After bringing them back often enough, some of those one-off customers became regulars. We've also used flash offers to drum up short term cash when needed. Case in point, it only took an hour after submitting a push notification yesterday to sell a case to a customer we had not seen for a while. The Sparkage support team has been extremely helpful and a pleasure to partner with. They are very responsive and hands on, and also have been great at suggesting ways to make the program even more effective for us. Overall, it has been a very positive experience, and has helped us grow our sales. Pros Ease of use, motivates customers, gets results. Cons It's not a con, but some customers resist downloading another app. Fortunately, we can track points regardless if they choose to use the app or not. Review Source VR Verified Reviewer Owner Retail Used the software for: 6-12 months ### "Very Receptive Customer Service!" August 8, 2018 5.0 I really appreciated the speed with which my concerns and questions where taken care of. I also appreciated that they have been willing and able to make sure that the program works well for my business. This receptiveness and willingness to adapt to my needs, makes this an extremely desirable program for small businesses like mine. We are constantly adapting and changing to stay viable as a brick and mortar store in an increasingly online world, and this ability to change and make the program adapt to my needs makes it a very valuable business tool. Pros It is easy to use and learn right from the start. Cons I have no concerns at this time. So far it is performing just as I need it to. Review Source Response from Sparkage August 13, 2018 Thanks for the review! We'd love to use this as a testimonial. Would you let us know who you are via email if you're okay with that? Jenny B. Sales Leisure, Travel & Tourism Used the software for: 6-12 months ### "Sparkage Review" August 16, 2018 5.0 We worked mainly with their representative. He took the time to come out on multiple occasions to help set up the program with Dive Magic. They kept the concept simple, both in earning points and for customers to redeem them. Our business is built on community, travel, and events. This app has made it possible to send out the information to our customers in small messages, instead of long emails that are immediately deleted. Pros It was helpful that the company and the customers had multiple ways to download the Sparkage app. We found it easiest to manually type them in through the online program. Being able to offer a tiered point system, allows customers to choose rewards as they go, or they can save up and redeem them for multiple rewards. Our company relies on events and trips, Sparkage allows us to send out that info, without having emails go into a spam box. Cons Our customers had trouble downloading the app via the QRcode. I would like to have the ability to add pictures or logos to our events information. Review Source TD Taylor D. Owner Restaurants Used the software for: 6-12 months ### "Best customer retention and reward system there is! " September 4, 2019 5.0 Pros Direct engagement with customers via notifications with text. Easy, convenient, effective reward system Can promote products and services through words that customers may not know about. So it's a great way to advertise new things and directly. Incredibly easy to set up, use, and maintain. Amazing company that goes the extra mile for their clients. Cons There aren't any at all which is a huge! Review Source AN Aaron N. Owner/operator Retail Used the software for: 2+ years ### "Review" August 22, 2018 5.0 Great over all experience. Customer support is top notch Pros Easy to use. Reliable, but when things do go funky, I know that they will correct any issues in a timely manor. Cons It would be nice if it connected to the POS so it automatically keep track of rewards Review Source KR Kristi R. Business owner Used the software for: 1-2 years ### "Sparkage has been a great way to keep track of customers rewards and promote specials!" June 12, 2018 5.0 Pros Being able to track customer base and communicate with customers, easy way to track rewards instead of using punch cards, ease of use for my customers Cons The checkout process could be more streamlined, but I spoke with them and they are in process of automating it. Review Source ST Sasa T. Manager Entertainment Used the software for: 6-12 months ### "Great App" September 20, 2019 5.0 Customer reward app. Pros Easy to use for us and our Customers. Great Customer reward software. Great support... Cons Price little higher than we would like .... Review Source IM Ian M. General Manager Entertainment Used the software for: Less than 6 months ### "Sparkage Rewards Feedback" September 20, 2019 5.0 With Sparkage we are able to reward our loyal customers, set them up with redeemable awards, or special offers for returning customers. Overall, the support has been top notch and the feedback from our customers is very positive. Pros Ease of use. Setup and utilization are customer friendly and easy to manage. Cons No issues or recommendations with the software . Review Source Similar Products Featured