Veeva Vault Ratings

Overall
4.7/5
Ease of Use
4.6/5
Customer Service
4.2/5

About Veeva Vault

Veeva Vault is a true cloud enterprise content management platform and suite of applications specifically built for life sciences. Veeva Vault is the only content management platform with the unique capability to manage both content and data. Because all Vault applications are built on the same core platform, companies can ease the flow of documents across regions and departments, eliminating system, site, and country silos and streamlining their end-to-end clinical processes. Learn more about Veeva Vault

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Showing 7 of 7 reviews

Showing Most Helpful

Showing 7 of 7 reviews

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Rating
Company Size
Reviewer's Role
Length of Use
Frequency of Use
Tracy W.
Medical Information Operation Specialist
Pharmaceuticals, 501-1000 employees
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
4/5
Features
4/5
Value for Money
4/5
Likelihood to Recommend
8/10
Reviewer Source 
Source: SoftwareAdvice
March 9, 2018

“It easy to upload & maintain documents in Veeva Vault”

OverallIt would be great if the sandbox refresh included a refresh of documents, so we could test the environment as it is in production. The functionality refreshes, but we end up having to upload current documents, so that we can run tests that mimic what is happening in production.
ProsVeeva Vault is easy to navigate. You can update the metadata quickly and easily without having to put the document through a workflow.
ConsThe current version we are using is not set up for the workflows that we need, therefore we have to use another system for our workflows. We need the ability to redline in the workflow and track changes. We also need the ability to reject/accept changes and approve or deny. We are research a better process within Veeva Vault.
Reviewer Source 
Source: SoftwareAdvice
March 9, 2018
Verified Reviewer
Pharmaceuticals, 201-500 employees
Used the software for: 1-2 years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
August 6, 2019

“A premiere software to manage and review content”

ProsAs a medical reviewer of documentation that is provided externally, it's an absolutely joy to work within Veeva Vault. It is easy to operate, upload, and review documents. There is an interactive means by which comments can be added and responded to on the relevant document. It's also a great place simply to organize content, and to make it available for applications for CRM. The software is continuously being updated and they are very receptive to feedback. Takes no time to set up and is easy to train new users on.
ConsThis may be specifically an admin problem, but I've noticed some problems with action items, where 'Approve for use' will appear twice. Seems like these things do get fixed quite quickly once escalated.
Reviewer Source 
Source: Capterra
August 6, 2019
Atul Y.
SSE
Information Technology and Services, 11-50 employees
Used the software for: 1-2 years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
4/5
Features
4/5
Value for Money
5/5
Likelihood to Recommend
8/10
Reviewer Source 
Source: Capterra
September 19, 2018

“Best System for life sciences to manage documents”

OverallIt is good system for document version control also It have nice developer portal that helps in Integrating it with other systems.
ProsSecurity features that you can attach to a document and their version control system that is provided by veeva. You can render any document to Pdf version for reporting purpose. Integration of Veeva is extensively available via API that they provide. Nice system to maintain Quality Complaint process.
ConsWhile rendering a document through API it takes very much time to publish documents to other system while Integration.
Reviewer Source 
Source: Capterra
September 19, 2018
juhi v.
Application developer
Information Technology and Services, 11-50 employees
Used the software for: 2+ years
Overall Rating
4/5
Ease of Use
4/5
Customer Service
4/5
Features
4/5
Value for Money
4/5
Likelihood to Recommend
8/10
Reviewer Source 
Source: Capterra
September 19, 2018

“Manage pharmaceuticals documents using veeva ”

OverallExperience is good for maintaining documents and integrate it to another System.
ProsAPI Integration, Security Features for Documents, Version Control system.
ConsA document retrieving through API is very time-consuming due to which performance get slower while integration of documents in another system.
Reviewer Source 
Source: Capterra
September 19, 2018
Deanna G.
Clinical Dietitian
Pharmaceuticals, 201-500 employees
Used the software for: 6-12 months
Overall Rating
4/5
Ease of Use
4/5
Customer Service
4/5
Features
4/5
Value for Money
3/5
Likelihood to Recommend
8/10
Reviewer Source 
Source: SoftwareAdvice
August 21, 2018

“Intuitive until most recent upgrade ”

ProsMostly intuitive to find and log information. Information seems to flow through system in a helpful manner.
ConsRecent upgrade made this a little less user friendly. Sync process tends to show some recent glitches as well with calendar functions
Reviewer Source 
Source: SoftwareAdvice
August 21, 2018
Stephanie H.
Med Comms Specialist
Pharmaceuticals, 1001-5000 employees
Used the software for: 6-12 months
Overall Rating
5/5
Ease of Use
5/5
Features
4/5
Likelihood to Recommend
9/10
Reviewer Source 
Source: Capterra
May 27, 2019

“Easy to use ”

ProsSuper easy to use compared to other products for the same purpose. Easy to navigate and track documents as well.
ConsNothing! It's wonderful and has many features other products don't have.
Reviewer Source 
Source: Capterra
May 27, 2019
Stephen J.
Medical Writing Manager
Pharmaceuticals, 1001-5000 employees
Used the software for: 6-12 months
Overall Rating
5/5
Ease of Use
4/5
Features
4/5
Likelihood to Recommend
8/10
Reviewer Source 
Source: Capterra
March 26, 2019

“Ideal for clinical regulatory documents”

ProsVersion control, review work flow, approval work flow all ensure documents have an audit trail
ConsEach user needs different level of access
Reviewer Source 
Source: Capterra
March 26, 2019