Remarkety Reviews

Overall: Huge improvement in ROI from email marketing since we switched to Remarkety

Pros: - ROI tracking is not only built in, but a focus of the reporting dashboard, a solid indicator that this platform was built for ecommerce first and foremost - ROI tracking is complimented by the Google Analytics tracking which allows you to compare various attribution models and view overlap with other marketing efforts - Automatic proactive feedback on campaign performance based on industry benchmarks, along with suggestions on how to improve - Plenty of ways to segment and target customers, for both automated emails and newsletters - see support articles for full list or options - Very impressed with how seamless the integration with Magetno 1 is, by connecting through the Magento API they are able to retroactively segment customers (eg. make a new category with selected products in it, then target based on past sales of products in that category - also useful for excluding select products from some campaigns) - Built in templates cover a wide use case, but also easy enough to make and modify templates that work in the drag and drop editor - my content guys have had no issues at all using the wysiwyg editor - I was able to make our responsive email template from another platform compatible with Remarkety in a few hours.

Cons: - Geographic targeting could be improved, currently can target based on State/City/Suburb /Country , but not by postcode/zip and not by using a map UI like other platforms

Overall: Our experience started out great for the first several months but things have deteriorated because of so many glitches in their new system. At this point, it is very difficult to successfully make one new email and support has not been able to solve the big issues like the "save" button not working. Our account manager is always great but in the end, if things don't work and we waste many hours each day because of all of the bugs I can't say our overall experience is good.

Pros: Many options to setup automated/trigger emails which are a great way to stay in touch with customers and offer customized specials to certain customers for certain things they do on your site.

Cons: Until a few months ago everything ran very smooth and was simple to use. Recently Remarkety started "upgrading" their system and adding new features and options. That's when the problems started. We now take a week to set up one email that used to take one day. I literally sit and watch the person here creating our emails and he runs into problem after problem every single time. Almost every day the save button stops working at random. He will spend a few hours setting an email up and he clicks save several times during that process only to find at some point the save button stops working and there is no way for him to finish the email. At that point, he has to totally start over from the beginning and hope he can get the email finished before the save button stops working. It's extremely frustrating to spend a lot of time setting an email up and find you have to start over from scratch because it cant be saved. This is an ongoing problem that began after Remarkety did recent upgrades and now we encounter it daily. Additionally in our Remarkety control panel there are features that are missing one day and reappear the next day and the disappear the following day. For example they have an option to create a desktop and mobile email all at the same time. One day we were working on it and set up an email that was optimized for desktop and mobile view using that feature. Then a few days ago when we started building another email the mobile option was gone.

Reasons for Switching to Remarkety: Sendgrid lacked many features that Remarkety has.

Overall: 1. Onboarding was excellent. I purchased a business who already had Remarkety mostly setup. They however where not using it to the full advantage. Our rep walked us through a number of things to help boost conversions as well as made some very good suggestions on how best to move forward.

Pros: The automation e-mails alone more than pay for the software service and that is just the start. The list segmentation and tracking ability you have is very powerful.

Cons: I do wish you could see in an easier manner how many people you onboarded over a set specific time period. You can do this but it's not easy and requires manually adding figures up. I also would like to know how many people signed up via Mobile devices vs. Desktop and see performance based on that.

Alternatives Considered: Klaviyo and Constant Contact

Reasons for Choosing Remarkety: It was already integrated and being used by the business I purchased. One of the main reasons I was first attracted to the business was the income being brought in by e-mail and the automation I saw being done.

Overall: Remarkety has made our email newsletters and automations easy to use and easy to track. With a user friendly interface, creating a good quality marketing email and sending it out takes less time than ever before.

Pros: Easy to setup and use. User friendly interface.

Cons: Sometimes it seems certain conversions aren't being attributed to likely emails.

Reasons for Choosing Remarkety: Integrations were better and it seemed to have great reviews and a simple user interface.

Overall: Very happy with the software.

Pros: I love that all of our data is synced to Remarkety and with the tools within Remarkety I can set custom automations.

Cons: I would like the ability to create a custom automation based on my own filters.

Reasons for Switching to Remarkety: Not enough functionality in Mailchimp for sophisticated automation.

Pros: We came to Remarkety on a referral from our Oracle+Dyn delivery partner because we were seeking abandoned cart email remarketing capabilities at an affordable cost. The platform is fast and intuitive and works as described and promised, and integrated well with the Oracle+Dyn architecture. What I like best is the support and executive teams behind Remarkety. We had many more needs than their platform had when we began. The Remarkety team was relentless in addressing every single feature request we submitted. Their platform today is more robust because they were willing to listen to our suggestions, critically evaluate them, and quickly put them into design and development rolling out new functionality in days, not months.

Cons: What I like least are small issues, like segment counts updating on a schedule vs. in real time, but I believe this is either no longer an issue or the schedule is much more frequent. The segment builder could benefit from an "advanced" view where users with SQL skills could construct more complex segments. It would also be useful to be able to use newly-added contact record data points to build segments.

Overall: I've been a Constant Contact customer, Bronto, And MailChimp. Bronto is crazy expensive for a small company. MailChimp is cheap, but extremely limited. I wanted advanced automation for thinks like abandoned cart recovery, customer win backs, etc. I decided on Remarkety based partially on price. They seemed to deliver most of what Klaviyo does at a lower price. Initially, my customer success manager wasn't very good and I was feeling neglected by Remarkety. Also, they did not integrate with my rewards program, so I gave Klaviyo a try. Klaviyo could not do some very basic things I wanted to do, that I was already doing with Remarkety. I called Remarkety. My new customer success manager called me back immediately. The support since then has been exceptional. Remarkety has made improvements to their platform based on my suggestions. I get excellent LIVE support from Remarkety. Klaviyo is by chat only. My customer success manager and I have weekly strategy calls now. They have added integration with my rewards program. I highly recommend Remarkety for small businesses that don't have a staff of people to manage their emails and want to take advantage of customization and automation.

Pros: Price Automation options Integration with Big Commerce Support

Cons: Visual appearance Lacking in analytics

Overall: Fantastic so far! I think the best part of the service is the support you get! I never had complains about tech level and quality of support!

Pros: Automation, ease of use and targeting. 1) Automation of emails is really helping us simplify re-marketing to customers who we already have bought from us - its increasing our sales and improving our review numbers. 2) Remarkety's email templates and templating engine has improved a lot - to the point where I don't have to write any HTML / CSS and know that the email will land into mailboxes looking correct. 3) Targeting really helps us figure out which customer groups we can send emails to to increase success of a sale without spamming everybody who is subscribed.

Cons: 1) I think the interface is sometimes clunky and items / buttons sometimes cover each other. Maybe spreading out the HTML templating interface would help. It should be tested on a smaller screen when they roll out new versions. 2) Some documentation is hidden away and hard to find on their main website. Maybe a link to documnetation should be included on admin site? Would be nice to have a big FAQ page

Overall: I LOVE Remarkety. I wish all my other marketing interfaces were as effective. I run a digital marketing company and my sole goal is to grow revenue streams for my clients. I actively use Remarkety as one of the tools in my kit to accomplish client goals.

Pros: Remarkety has many valuable features that both automate and improve email marketing. Additionally, the support and customer service are exceptional.

Cons: Like all marketing platforms, there is a learning curve, but the site and the support staff are there with easily accessible guidance in the form of both calls and instructional videos.

Overall: This software will increase revenue. A must have in your digital marketing toolbelt.

Pros: It's a comprehensive email marketing, contact management and cart building tool.

Cons: The lead generation feature could be improved. Specifically, including the ability to survey and then use the results to segment leads at the point of capture.

Reasons for Switching to Remarkety: Constant Contact has tot nearly as many features as Remarkety and very little integration with Big Commerce. Remarkety is a superior product by all accounts.

Pros: We have used the Remarkety platform for years and always been happy with it! The program is user-friendly and it's easy to get many campaigns up and running. The design templates they provide look professional and what's more, they DO catch customers' eyes. We've always had a better ROI with the Remarkety platform than other email marketing platforms we've tried, including direct. Their support is very helpful and quick to respond on any needs you have.

Pros: I have Remarkety connected to Shopify, and my favorite part about it is the level of segmentation I can achieve so I can target specific customers. Also their customer service is TOP NOTCH! Any time I need help with something, or have questions, they respond within a day and walk me through what I need to do, or do it for me! Also, I have made suggestions about possible integrations, and they have listened and implemented those suggestions! I find this software far exceeds Mailchimp and a few others I have tried. It's a must for my online store.

Cons: I would like to see even more design capabilities. I think the design features right now are good, but I think they can make them even better!

Overall: Great product. We have started our e-mail campaign journey and we are very happy with this tool.

Pros: Easy to integrate with our Magento solution. Intuitive design and setup. Quick start (comes with recommendations for campaigns). Great support.

Cons: Small con: design editor could run smoother.

Reasons for Switching to Remarkety: To have a e-mail software client that focuses on e-commerce and measurable profits.

Overall: As we run ecommerce site we know how hard it is to convert visitors into customers but even hard to bring back lost customers. So, this tool is offering us that option to re-engage with lost customers and we are getting success. We also have cart abandonment campaigns going on and the conversion is very good. We have also customized the email templates to suits our requirements. This is indeed a good tool for online merchants.

Pros: - Easy implementation with Magento2 with plugins. - Give us insights about sales. - Re-engage with previous customers. - Many conditions to target segment of customers. - Cart abandon campaigns huge success.

Cons: - No such cons about except the price could have been lower.

Overall: It has been an easy addition & with every thing going on in our industry that makes all the difference.

Pros: I am very impressed at all of the data I get from one program!

Cons: There is a lot to learn - And I don't always have time to put in.

Reasons for Switching to Remarkety: Remarkety is superior!

Overall: We easily send out professional emails and see the results in sales.

Pros: We can easily send out targeted emails. We can easily see responses. We can easily set up newsletters as well as Automations.

Cons: We cannot easily track the response to specific products customers have clicked within an email. We cannot combine results from multiple emails in the same campaign. We cannot update a customers email address and retain the order history.