CX MOMENTS

Customer Support Tickets Analytics

5 / 5 3 reviews

Who Uses This Software?

Retail, software, Saas, App vendors, logistics, wholesale, distributors, telecom service providers, ISP,


Average Ratings

3 Reviews
  • 5 / 5
    Overall
  • 5 / 5
    Ease of Use
  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Free Trial
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Webinars
    Live Online
  • Support
    Online
    Business Hours
    24/7 (Live Rep)

Vendor Details

  • CX MOMENTS
  • www.cxmoments.com/
  • Founded 2016
  • Ireland

About Customer Support Tickets Analytics

Cx MOMENTS is the best way to understand your customers problems. We automatically find and trend customer issues in your helpdesk so you dont have to. No more weekends spent reading support tickets or exporting data to excel. We help you gain valuable insights from your support tickets so you can escalate issues to other teams, detect topics for agents training and prioritize self service content. We connect in 3 clicks to Zendesk, Freshdesk, Freshervice Salesforce and many more.


Customer Support Tickets Analytics Features

Vendor has not completed this information.

  • Boolean Queries
  • Document Filtering
  • Graphical Data Presentation
  • Language Detection
  • Predictive Modeling
  • Sentiment Analysis
  • Summarization
  • Tagging
  • Taxonomy Classification
  • Text Analysis
  • Topic Clustering

Customer Support Tickets Analytics Reviews Recently Reviewed!


Very easy to understand, and helpful to my business

Jul 09, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Its easy to navigate through the system, and find the information you are looking for. It so far has been the best product for my team to get information about our users effectively.

Cons: Takes a little time for the product to analyze your data - but well worth it. So far I wouldn't really change anything.

Overall: Customer feedback

Great product allows us to quickly an efficiently what customers are saying about our products.

Jul 10, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: CxMoments takes vast amounts of data and turns it into actionable information without the need to pull up each case individually.

Cons: Lack of tutorials stings at first but once you get used to navigating the options it will become second nature.

Overall: Quick ad efficient data analysis.

Helps a lot with performance management

Jul 09, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Extremely
Likely

Pros: Centralized view of entire FreshDesk plus the ability to report on issues raised plus the graphics that be used in reporting

Cons: Some features would be helpful like selecting a status to be able to report on tickets generated per status. Current open tickets as an eample