Customer Support Tickets Analytics

Who Uses This Software?

Retail, software, Saas, App vendors, logistics, wholesale, distributors, telecom service providers, ISP,

Average Ratings

  • Overall
  • Ease of Use
  • Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Free Trial
  • Deployment
    Cloud, SaaS, Web
  • Training
    Live Online
  • Support
    Business Hours
    24/7 (Live Rep)

Vendor Details

  • Founded 2016
  • Ireland

About Customer Support Tickets Analytics

Cx MOMENTS uses AI to analyze customer service conversations at scale. We detect topics in support activity, find reasons to contact, bugs, product mentions and many more. And we measure their impact on customer satisfaction and the cost to serve. We connect to Zendesk, Freshdesk, Salesforce and many others.

Customer Support Tickets Analytics Features

  • Boolean Queries
  • Document Filtering
  • Graphical Data Presentation
  • Language Detection
  • Predictive Modeling
  • Sentiment Analysis
  • Summarization
  • Tagging
  • Taxonomy Classification
  • Text Analysis
  • Topic Clustering

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