Amadeus e-Retail Ratings

Overall
4/5
Ease of Use
4/5
Customer Service
4/5

About Amadeus e-Retail

Booking system designed for airlines that allows customers to easily book from your own website. Learn more about Amadeus e-Retail

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Showing 9 of 9 reviews

Showing Most Helpful

Showing 9 of 9 reviews

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Rating
Company Size
Reviewer's Role
Length of Use
Frequency of Use
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Jimmi N.
Software Developer | Network Engineer
Computer & Network Security, 11-50 employees
Used the software for: 1-2 years
Overall Rating
4/5
Ease of Use
4/5
Customer Service
5/5
Features
5/5
Value for Money
4/5
Likelihood to Recommend
8/10
Reviewer Source 
Source: Capterra
April 25, 2018

“Efficient online booking system making the booking process to be easier and flexible.”

ProsBeing online it allows users the ability to be easily book flight though mobile or remote without the need of visiting a booking agency physically. Simple and easy to use graphic User interface and so making the user enjoy the process with little or no post training procedures. Support is good and the support staff eager to support and offer clarifications.
ConsMust be bugs in particular versions but the system occasionally 'hangs' and processes stop responding to user input. The process of validation as a travel company to be authorized to use the system takes too long. Though it's understandable but i feel it can be shortened.
Reviewer Source 
Source: Capterra
April 25, 2018
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Jay M.
Sr. Data Analyst
Religious Institutions, 10,001+ employees
Used the software for: 2+ years
Overall Rating
3/5
Ease of Use
2/5
Customer Service
4/5
Features
4/5
Value for Money
3/5
Likelihood to Recommend
6/10
Reviewer Source 
Source: Capterra
September 30, 2019

“The potential is there”

OverallThe functionality is all there, they just need to really focus on bug fixes and I think this could be an even better tool.
ProsThere is a lot of great information that you can find about all of the potential flights to meet your criteria. It's nice to be able to do everything from one site without the hassle of going to a bunch of different airlines.
ConsIt seems like it doesn't work more often than not. It is always freezing or crashing. Sure, when you refresh the page it works, but I don't want to have to refill my information in every time because the system freezes.
Reviewer Source 
Source: Capterra
September 30, 2019
Verified Reviewer
Telecommunications, 1001-5000 employees
Used the software for: 1-2 years
Overall Rating
4/5
Ease of Use
4/5
Features
5/5
Likelihood to Recommend
7/10
Reviewer Source 
Source: Capterra
June 17, 2019

“Last time I use ot around 3 years”

ProsI used to train this tool and it's very informative in a kind of way since as a travel agent you are able too see all details from. Your flights departures arrivals everything.. You just need to know the commands and also there is no hidden things so whatever you book is what you will get in your flight
ConsIt looks old and sometimes get stuck.. Especially if you have it open it for a long time.. And you have to enter a very strong password otherwise it will ask you repeatedly to change it and that is not strong enough
Reviewer Source 
Source: Capterra
June 17, 2019
Steven H.
Customer Service Representative
Financial Services, 501-1000 employees
Used the software for: 2+ years
Overall Rating
4/5
Ease of Use
3/5
Features
5/5
Likelihood to Recommend
9/10
Reviewer Source 
Source: Capterra
March 7, 2019

“Disclaimer : my last usage was 1.5 years ago ”

ProsAs a travel agent you either have Amadeus or you're doing it wrong .Every relevant flight detail can be accessed and arranged from it . I like how clear the distinction between arrivals and departures is ,it makes things easier.
ConsIt is a very complicated program .People get certified for using it .Also ,the design looks like it's from the 80s ,because it most likely is from then .
Reviewer Source 
Source: Capterra
March 7, 2019
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Sharlene G.
Travel AGent
Airlines/Aviation, 11-50 employees
Used the software for: 6-12 months
Overall Rating
4/5
Ease of Use
4/5
Features
4/5
Likelihood to Recommend
7/10
Reviewer Source 
Source: Capterra
August 23, 2019

“It works”

OverallIt works well, but could use some improvements so it doesn't freeze.
ProsThe app itself is easy to use as long as you are trained and know the traditional travel agent formats. Great customer service.
ConsThe app freezes and it's sometimes necessary to restart to get it to work again. I really wish they would work out this bug.
Reviewer Source 
Source: Capterra
August 23, 2019
EMMANUEL S.
PETROLEUM ENGINEER
Unspecified
Used the software for: 2+ years
Overall Rating
4/5
Ease of Use
4/5
Customer Service
3/5
Features
4/5
Value for Money
3/5
Reviewer Source 
Source: Capterra
June 8, 2018

“A useful sowfware for booking tickets.”

ProsThis software is very useful, allows you to book a ticket from anywhere in the world, also creates a locator that allows the customer to verify the status of the flight immediately.
ConsIn general lines it is very good, only that sometimes the system crashes and it makes it difficult to make or verify reservations.
Reviewer Source 
Source: Capterra
June 8, 2018
Verified Reviewer
Information Technology and Services, 11-50 employees
Used the software for: 6-12 months
Overall Rating
4/5
Ease of Use
4/5
Features
4/5
Likelihood to Recommend
7/10
Reviewer Source 
Source: Capterra
November 14, 2018

“Fairly easy to use and powerful”

ProsIt's fairly easy to use, and quick to learn how to operate.
ConsI've experienced a few glitches but was able to workaround and get the work done.
Reviewer Source 
Source: Capterra
November 14, 2018
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Karla L.
Analista sénior
Unspecified
Used the software for: Less than 6 months
Overall Rating
5/5
Ease of Use
5/5
Customer Service
4/5
Features
3/5
Value for Money
4/5
Likelihood to Recommend
7/10
Reviewer Source 
Source: Capterra
June 28, 2018

“Easy reservation of tickets”

OverallA very comfortable application to understand and use, zero stress when searching for tickets, everything you need is here.
ProsEasy to use application, in simple steps, book your ticket, without delays, makes your life easier..
ConsSometimes the system hangs and that causes some delay. If you manage to correct this little detail it would be excellent application.
Reviewer Source 
Source: Capterra
June 28, 2018
Ayushi M.
Associate
Unspecified
Used the software for: Less than 6 months
Overall Rating
4/5
Ease of Use
4/5
Customer Service
4/5
Features
4/5
Value for Money
4/5
Reviewer Source 
Source: Capterra
April 18, 2018

“A decent software”

ProsI believe this software provides a good interface and additionally has some really cool features. I would hang onto it.
ConsSometimes the log in art just hangs up. And after a while it allows you to log in. Maybe they would look into it in consequent versions.
Reviewer Source 
Source: Capterra
April 18, 2018