--- title: "HelloBox Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about HelloBox Software - reviews, pricing plans, popular comparisons to other Live Chat products and more." source_url: "https://www.capterra.com/p/173571/HelloBox/" page_type: "product" language: "en" --- # HelloBox Software Review 2026: Features, Integrations, Pros & Cons Last updated on September 17, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) HelloBox ## What is HelloBox? Users are 80% more likely to get in touch with you, when they can use a channel, they already use (according to Entrepreneur.com). HelloBox adds an omnichannel contact widget to every single page of your website. To reach the most people as effectively as possible, HelloBox provides a wide range of communication channels to let visitors choose the medium they feel most comfortable with. Our mission is it to make it easier for your website visitors to get the help they want and need. ## What is HelloBox used for? [Live Chat](https://www.capterra.com/live-chat-software/) Overall rating Based on 16 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price €8 Flat Rate, Per Month Free trial available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for HelloBox?[Manage this product listing](https://www.g2.com/products/hellobox/claim_requests/new?auto=true) ## HelloBox Overview Updated September 2026 AI summary HelloBox is a cloud-based live chat solution for small businesses and independent professionals seeking to engage website visitors and capture leads. It features autoresponders, proactive chat, offline forms, customizable branding, reporting, and file sharing, with mobile access to support conversations on the go. HelloBox is suited to teams needing straightforward customer communication and brand presentation. ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### HelloBox 4.3 (16) VS. [### Online Live Chat](https://www.capterra.com/p/140387/Online-Live-Chat/) [4.8 (4)](https://www.capterra.com/p/140387/Online-Live-Chat/#reviews) Starting Price €8 Flat Rate, Per Month Starting Price $4.99 Flat Rate, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.6 (16) Ease Of Use 5.0 (4) Value For Money 4.5 (15) Value For Money 5.0 (3) Customer Service 4.3 (13) Customer Service 4.3 (3) ## HelloBox alternatives Highest Rated [SwiftSales](https://www.capterra.com/p/204413/Swift-Chat/) [5.0 (2)](https://www.capterra.com/p/204413/Swift-Chat/#reviews) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/204413/Swift-Chat/) [Click2Magic](https://www.capterra.com/p/266199/Click2Magic/) [5.0 (1)](https://www.capterra.com/p/266199/Click2Magic/#reviews) Starting price $39.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/266199/Click2Magic/) [Live Help Messenger](https://www.capterra.com/p/127270/Live-Help-Messenger/) [1.7 (3)](https://www.capterra.com/p/127270/Live-Help-Messenger/#reviews) Starting price $149.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 0% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/127270/Live-Help-Messenger/) [Chatway Live Chat](https://www.capterra.com/p/203175/PAYD/) [3.8 (4)](https://www.capterra.com/p/203175/PAYD/#reviews) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 50% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/203175/PAYD/) ## FAQs about HelloBox Overview ### Which roles and teams benefit most from HelloBox? HelloBox is most used by marketing teams, creative professionals, and business owners who need to capture leads and engage website visitors efficiently. Designers and web specialists use it to improve on-site interactions, while executives, project managers, and client-facing professionals rely on it to support outreach, conversions, and customer communication. Answer based on 16 reviews Overview ### What company size and specific industries is HelloBox built for? HelloBox is designed for independent professionals and small business owners who act as their own brand ambassadors, especially real estate agents, coaches, trainers, and local business owners. It fits solo operators and small teams that need a simple way to present their personal or business brand. Features and Usability ### What are the key features of HelloBox? HelloBox offers autoresponders, proactive chat, and offline form support for handling customer messages, plus file sharing and mobile access for managing conversations across devices. It also includes customizable branding and reporting/analytics to configure the interface and review message activity and performance data. Getting Started and Support ### What training and onboarding options does HelloBox offer? HelloBox provides live online sessions, webinars, and documentation to help teams get started. Live online sessions support guided setup with an instructor, webinars cover product topics in a group format, and documentation offers written material for self-paced reference and step-by-step instructions. Getting Started and Support ### What customer support options does HelloBox offer? HelloBox provides chat support. No reviewer feedback is available on support quality, response times, or helpfulness, so the support experience cannot be assessed from user comments in the catalog data. ## Features AI summary Based on 6,967 Live Chat reviews Capterra reviewers point to the following as the features buyers value most when comparing live chat software: - **Chat/Messaging** (**54%** of reviewers rated this feature as critical) - **Real-Time Notifications** (**51%**) - **Multi-Channel Communication** (**44%**) HelloBox focuses on other functionality that reviewers also consider important, including **Mobile Access** (**44%**). With mobile access, teams can stay connected to customer conversations while away from their desks, respond from anywhere, and keep service moving throughout the day, helping businesses maintain responsiveness and support more flexible workflows. Autoresponders Create and automatically send premade copy in response to customer messages Customizable Branding Add customized logos and colors to align with company branding File Sharing Public or private sharing of digital files such as documents, audio/video, images, and more Mobile Access Access software remotely via mobile devices Offline Form Form to collect visitor contact information when live chat isn't available Proactive Chat Copy on the page or chat window encouraging the user to engage with the chat option HelloBox 7 features ### All Features - Autoresponders: Create and automatically send premade copy in response to customer messages - Customizable Branding: Add customized logos and colors to align with company branding - File Sharing: Public or private sharing of digital files such as documents, audio/video, images, and more - Mobile Access: Access software remotely via mobile devices - Offline Form: Form to collect visitor contact information when live chat isn't available - Proactive Chat: Copy on the page or chat window encouraging the user to engage with the chat option - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data --- Get Advice We can help you find the software with the features you need. Features 4.5 (16) 4.5 Based on 16 reviews ## Pricing Value for money 4.5 (15) Free Trial Basic €8.00 Flat Rate,Per Month Value for money 4.5 (15) 4.5 Based on 15 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.3 (13) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.3 (13) 4.3 Based on 13 reviews ## User reviews Overall rating 4.3 Based on 16 reviews Filter by rating 5(8) 4(6) 3(1) 2(1) 1(0) Mentioned topic Sorted by most recent CL Cesar L. CEO Management Consulting ### "¡Cuidado con el truco cuando se vence la prueba gratis!" 2.0 Overall Rating 2.0 2.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 2.0 2.0 Likelihood to Recommend 1/10 April 25, 2022 Es increíble que al finalizar el trial, pongan visible en mi sitio web (todos los visitantes lo ven al visitar el website) un mensaje invitando a comprar la versión de pago, lo que resulta molesto para un visitante que no tiene por qué distraerse leyendo un mensaje que no es para él, ni es parte de mi página web. He intentado quitando el código que inserté para el trial, pero es inútil. Algo hace ese código malicioso tras bambalinas, que no desaparece. Parece ser una estrategia engañosa para obligar a comprar los planes de pago, quizás así desaparezca el molesto mensaje, pero ahora ya NO quiero comprarles el servicio porque considero esta estrategia casi fraudulenta. No recomiendo hacer negocios con este proveedor, a riesgo de incurrir en gastos mayores y dolores de cabeza intentando eliminar el software malicioso que parece acompañar el trial. Pros Cumple con lo prometido en la descripción del producto. Cons Funciona bien, incluso estuve a punto de comprar el plan anual luego de la prueba gratis. Pero el servicio al cliente es pésimo, no dan respuesta por ninguno de los medios que dejan disponibles en su propio "HelloBox" de su página web. ¡Qué tal, no les funciona ni a ellos mismos! Reasons for choosing HelloBox No aplica. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. MM Marylou M. Project Manager Real Estate ### "Great product, bad service" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 1.0 1.0 Likelihood to Recommend 3/10 January 20, 2021 I like the software, but it's risky. Considerate this before buying it. Also, if you know another software please let me know! Pros Its a great software overall. But I believe they need more people to assist the clients they already have. Cons Since my company has a lot of clients, things come up and in digital we need to act quickly. Here with hellobox is my only provider where I have problems to change simply things as: - account settings - get the bills to a new email My clients are upset because we cannot provide them bills for a service, which is a very bad image for the company. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AN Anonymous User Managing Director Retail ### "Great platform to build and manage your community" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 29, 2019 Pros I loved it! It's a really good platform (all in one) to build and manage your community. Cons It covers my needs 100%, so no cons to say Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AN Anonymous User Realtor Real Estate ### "Great tool to instantly interact with potential clients" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 17, 2019 I am a Realtor, and buyers looking on agent's website expect to receive the information they're looking for instantly. Now, with HelloBox... they can quickly get a hold of me in the format of they're choosing, not mine. Pros I absolutely love how professional-looking the HelloBox icon is on my website. Plus, it's not too intrusive on the user... which I believe, leads to a better overall experience on my website. Cons I can't say that have anything negative to say about HelloBox. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AN Anonymous User REALTOR Real Estate ### "Great to use" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 May 17, 2019 Very great app that helps get me in contact with leads and prospects immediately and very convenient to use. Pros The many options for leads, prospects and any contact that come to my website to get in touch with me. Cons Nothing that I can think of. Perhaps more features will be included in the future. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Alson K. Creative Director Computer Software ### "Good quality product, but seems a bit too bloated for me" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 7/10 May 15, 2019 HelloBox is the ideal solution to many of our problems. However the speed and also our needs did not match it's demographic. We need automatic funnels as we do not have CSOs who work 24/7 Pros Huge variety of contact points and channels. Great for big businesses to route different client requests to different segments. Cons Too bloated. The script itself took 3.3s to load. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. DR Dennis R. Online & Content Marketing Marketing and Advertising ### "Excellent Chat-Tool" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 14, 2019 Pros I really like the easy integration, the support as well as the functionality of HelloBox. I am using it for around 5 months now. Some of my clients also are working now with HelloBox and they are very happy with it. It really helps to get in touch with the potential customer and increases CAN increase the conversion rate. Cons Nothing yet. Since they have implemented conversion tracking through analytics, all my needs are covered. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. CG carlos G. Agent Real Estate ### "Welcome HelloBox!" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 9/10 May 10, 2019 Excellent value, lot of options and easy to use. Pros Finally an affordable solution for real estate. Cons Do not like too much the website templates and designs. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AN Anonymous User Network Engineer Computer Networking ### "HelloBox" 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 4.0 4.0 Customer Service 0.0 0.0 Likelihood to Recommend 7/10 May 10, 2019 Pros I like that it was relatively simple to pick up and work through without a lot of training Cons Honestly didn’t really find anything I didn’t like but I haven’t been using it very long Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. NK Nina K. Webdesigner Design ### "Contact widget for your website" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 May 8, 2019 The widget is extremely easy to set up, it supports most social media and traditional channels, there are quite a few options available, and the customer support is great! I recommend this widget for professional websites. Pros These are nice features that I didn't find in other contact widgets: - Number of integrations (10 channels available) - Great customization options (picture, badge) - QR code generation for SMS - Option to display business hours - Free trial for one month - Amazing customer support Cons These are my suggestions to improve the widget further: - Enhance widget position options (currently left or right, no custom positioning) - Would love a "simpler" version with a minimalist design (the current version looks very professional - not suitable for personal or quirky landing pages) - Translation (FR) is not perfect - Add option to display time in 24h format and date as day dd mm - Reduce loading time (currently 5 sec) - Add option to customize the apparition of the widget (event trigger, timer, animation effect.) - No need to enter credit card info to get free trial Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. [View all Reviews](https://www.capterra.com/p/173571/HelloBox/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.