Best For

HelloBox is best for all people who are their own brand ambassador. We see especially a high-potent for: - Real Estate Agents - Coaches and Trainer - Local Business Owners

Product Details

Users are 80% more likely to get in touch with you, when they can use a channel, they already use (according to Entrepreneur.com). HelloBox adds an omnichannel contact widget to every single page of your website. To reach the most people as effectively as possible, HelloBox provides a wide range of communication channels to let visitors choose the medium they feel most comfortable with. Our mission is it to make it easier for your website visitors to get the help they want and need.

Contact Details

PixelHub

http://gethellobox.com

Founded in 2018

Located in Spain

Omnichannel Contacts
Different channels

Starting Price

  • $8.00/month/user

Free Trial

  • Yes

Platform

  • Installed - Mac
  • Cloud, SaaS, Web
  • Installed - Windows
  • Mobile - iOS Native
  • Mobile - Android Native

Training

  • In Person
  • Live Online
  • Webinars
  • Documentation

Support

  • Business Hours
  • Online

HelloBox Features

Canned Responses
Customizable Branding
Geo Targeting
Offline Form
Proactive Chat
Screen Sharing
Third Party Integration
Transfers/Routing
Website Visitor Tracking

HelloBox Reviews

Showing 5 of 14 reviews
Overall
4.5/5
Ease of Use
4.6/5
Customer Service
4.8/5
Avatar Image
Nicholas I.
Owner, Designer, Marketer
Graphic Design, Self-employed
Used the software for: 6-12 months
Overall Rating
5/5
Ease of Use
4/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
8/10
Reviewer Source 
Source: Capterra
May 6, 2019

“Great product, just not for my business”

OverallHelloBox is a great product, and I would have continued to use it if I just needed my customers to contact me directly or fill out a form to have me contact them at a later date. It just so happens that I need an active 24/7 bot to greet my customers, take down information, transfer it to my CRM, and also schedule appointments right there in the chat. HelloBox is a great solution for people who want multiple channels to chat with their customers on all packaged together, however beyond that I'd go with somethign else. Hellobox could have done everything I needed it to do, however, I wasn't interested in it enough to continue with the product.
ProsI liked the vast array of channels to contact the business and you get to choose which channels are turned on and off.
ConsThe size of the widget when it was fully expanded. It was a lot to take in sometimes if you had a lot of channels available for contact. Also, I think the more channels to communicate with your customer is a good thing, maybe like 3 to 4 should be limited to the widget. It gets too crowded on there.

Vendor Response

By PixelHub on May 8, 2019
Thanks Nicholas for your honest words, we'll take it into account for the next iterration.
Reviewer Source 
Source: Capterra
May 6, 2019
Nina K.
Webdesigner
Design, Self-employed
Used the software for: Less than 6 months
Overall Rating
4/5
Ease of Use
5/5
Customer Service
5/5
Features
4/5
Value for Money
5/5
Likelihood to Recommend
9/10
Reviewer Source 
Source: Capterra
May 8, 2019

“Contact widget for your website”

OverallThe widget is extremely easy to set up, it supports most social media and traditional channels, there are quite a few options available, and the customer support is great! I recommend this widget for professional websites.
ProsThese are nice features that I didn't find in other contact widgets: - Number of integrations (10 channels available) - Great customization options (picture, badge) - QR code generation for SMS - Option to display business hours - Free trial for one month - Amazing customer support
ConsThese are my suggestions to improve the widget further: - Enhance widget position options (currently left or right, no custom positioning) - Would love a "simpler" version with a minimalist design (the current version looks very professional - not suitable for personal or quirky landing pages) - Translation (FR) is not perfect - Add option to display time in 24h format and date as day dd mm - Reduce loading time (currently 5 sec) - Add option to customize the apparition of the widget (event trigger, timer, animation effect.) - No need to enter credit card info to get free trial
Reviewer Source 
Source: Capterra
May 8, 2019
Avatar Image
Stephen R.
Marketing
Civil Engineering, 51-200 employees
Used the software for: 6-12 months
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
May 7, 2019

“Fantastic”

OverallPositive. Increased contact and easy to use.
ProsHelloBox allows our customers to get in touch with us fast and in a way that they prefer rather than relying on just email or phone. It offers all the options right on the page so it's easy for users to locate.
ConsI have nothing negative to say about it. Works perfect.

Vendor Response

By PixelHub on May 8, 2019
Hey Stephen, we appreciate your great feedback. Thanks a lot
Reviewer Source 
Source: Capterra
May 7, 2019
Avatar Image
Michael H.
Geschäftsführer | IT Sicherheits & Datenschutz-Experte
Information Technology and Services, 11-50 employees
Used the software for: 1-2 years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
4/5
Likelihood to Recommend
9/10
Reviewer Source 
Source: Capterra
November 25, 2018

“Great product to put all your social contacts options in one place”

ProsEasy to use and great design. I personally love, that I don't have to run a live chat software and can use the channels I already use. With WhatsApp integration on my homepage, I get quite a lot new leads just from that channel. Thanks to the Team of HelloBox
ConsNothing so far. Maybe it would be great to integrate more with WhatsApp, so that I can send Newsletter or updates to all my contacts.
Reviewer Source 
Source: Capterra
November 25, 2018
Avatar Image
Alson K.
Creative Director
Computer Software, 1-10 employees
Used the software for: I used a free trial
Overall Rating
4/5
Ease of Use
4/5
Features
5/5
Value for Money
2/5
Likelihood to Recommend
7/10
Reviewer Source 
Source: Capterra
May 14, 2019

“Good quality product, but seems a bit too bloated for me”

OverallHelloBox is the ideal solution to many of our problems. However the speed and also our needs did not match it's demographic. We need automatic funnels as we do not have CSOs who work 24/7
ProsHuge variety of contact points and channels. Great for big businesses to route different client requests to different segments.
ConsToo bloated. The script itself took 3.3s to load.
Reviewer Source 
Source: Capterra
May 14, 2019