PixelHub

HelloBox


4.5 / 5
13 reviews

Who Uses This Software?

HelloBox is best for all people who are their own brand ambassador. We see especially a high-potent for: - Real Estate Agents - Coaches and Trainer - Local Business Owners


Average Ratings

13 Reviews

  • 4.5 / 5
    Overall

  • 4.5 / 5
    Ease of Use

  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    $8.00/month/user
  • Free Trial
    Yes
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Webinars
    Live Online
  • Support
    Online
    Business Hours

Vendor Details

  • PixelHub
  • gethellobox.com
  • Founded 2018
  • Spain

About HelloBox

Users are 80% more likely to get in touch with you, when they can use a channel, they already use (according to Entrepreneur.com). HelloBox adds an omnichannel contact widget to every single page of your website. To reach the most people as effectively as possible, HelloBox provides a wide range of communication channels to let visitors choose the medium they feel most comfortable with. Our mission is it to make it easier for your website visitors to get the help they want and need.


HelloBox Features

  • Canned Responses
  • Customizable Branding
  • Geo Targeting
  • Offline Form
  • Proactive Chat
  • Screen Sharing
  • Third Party Integration
  • Transfers/Routing
  • Website Visitor Tracking

HelloBox Reviews Recently Reviewed!


Great product, just not for my business

May 06, 2019
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: I liked the vast array of channels to contact the business and you get to choose which channels are turned on and off.

Cons: The size of the widget when it was fully expanded. It was a lot to take in sometimes if you had a lot of channels available for contact. Also, I think the more channels to communicate with your customer is a good thing, maybe like 3 to 4 should be limited to the widget. It gets too crowded on there.

Overall: HelloBox is a great product, and I would have continued to use it if I just needed my customers to contact me directly or fill out a form to have me contact them at a later date. It just so happens that I need an active 24/7 bot to greet my customers, take down information, transfer it to my CRM, and also schedule appointments right there in the chat.

HelloBox is a great solution for people who want multiple channels to chat with their customers on all packaged together, however beyond that I'd go with somethign else. Hellobox could have done everything I needed it to do, however, I wasn't interested in it enough to continue with the product.

Vendor Response

by PixelHub on May 08, 2019

Thanks Nicholas for your honest words, we'll take it into account for the next iterration.

Contact widget for your website

May 08, 2019
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: These are nice features that I didn't find in other contact widgets:

- Number of integrations (10 channels available)

- Great customization options (picture, badge)

- QR code generation for SMS

- Option to display business hours

- Free trial for one month

- Amazing customer support

Cons: These are my suggestions to improve the widget further:

- Enhance widget position options (currently left or right, no custom positioning)

- Would love a "simpler" version with a minimalist design (the current version looks very professional - not suitable for personal or quirky landing pages)

- Translation (FR) is not perfect

- Add option to display time in 24h format and date as day dd mm

- Reduce loading time (currently 5 sec)

- Add option to customize the apparition of the widget (event trigger, timer, animation effect.)

- No need to enter credit card info to get free trial

Overall: The widget is extremely easy to set up, it supports most social media and traditional channels, there are quite a few options available, and the customer support is great!

I recommend this widget for professional websites.

Fantastic

May 07, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: HelloBox allows our customers to get in touch with us fast and in a way that they prefer rather than relying on just email or phone. It offers all the options right on the page so it's easy for users to locate.

Cons: I have nothing negative to say about it. Works perfect.

Overall: Positive. Increased contact and easy to use.

Vendor Response

by PixelHub on May 08, 2019

Hey Stephen, we appreciate your great feedback. Thanks a lot

Capterra loader

Great product to put all your social contacts options in one place

Nov 25, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Easy to use and great design. I personally love, that I don't have to run a live chat software and can use the channels I already use. With WhatsApp integration on my homepage, I get quite a lot new leads just from that channel.

Thanks to the Team of HelloBox

Cons: Nothing so far. Maybe it would be great to integrate more with WhatsApp, so that I can send Newsletter or updates to all my contacts.

Good quality product, but seems a bit too bloated for me

May 14, 2019
4/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

2 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Huge variety of contact points and channels. Great for big businesses to route different client requests to different segments.

Cons: Too bloated. The script itself took 3.3s to load.

Overall: HelloBox is the ideal solution to many of our problems. However the speed and also our needs did not match it's demographic. We need automatic funnels as we do not have CSOs who work 24/7

Connections of Choice

May 07, 2019
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It provides my website visitors with an opportunity to connect as they wish. Prior to using HelloBox people could only sign up for my newsletter or a comp session. Now they can connect with me on a variety of platforms

Cons: I can't see who is connecting. I'd like to be able to click on the number of hit and see their name or something to identify who they are.

Overall: it's very easy to set up and use. The customer service is great. And it's customization and appearance are great.

Vendor Response

by PixelHub on May 08, 2019

Hey Diane,

thanks a lot for your support.

Excellent Chat-Tool

May 14, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I really like the easy integration, the support as well as the functionality of HelloBox. I am using it for around 5 months now. Some of my clients also are working now with HelloBox and they are very happy with it. It really helps to get in touch with the potential customer and increases CAN increase the conversion rate.

Cons: Nothing yet. Since they have implemented conversion tracking through analytics, all my needs are covered.

HelloBox - The smart tool you never knew you ever needed

May 03, 2019
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: - Packed with innovative features

- Easy to use after some time

- Awesome support from the team

Cons: - The UX was a bit unpleasant at first, but I got the hang of it

Overall: Pretty damn great. (the founder of HelloBox) is a great guy through and through. He and his team are always willing to help out. Excited to see what lies in the future for this product :)

Vendor Response

by PixelHub on May 06, 2019

Thanks a lot for you kind words. Love your feedback and looking to the future as well :)

Welcome HelloBox!

May 10, 2019
4/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Finally an affordable solution for real estate.

Cons: Do not like too much the website templates and designs.

Overall: Excellent value, lot of options and easy to use.

Great to use

May 17, 2019
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The many options for leads, prospects and any contact that come to my website to get in touch with me.

Cons: Nothing that I can think of. Perhaps more features will be included in the future.

Overall: Very great app that helps get me in contact with leads and prospects immediately and very convenient to use.

nice omnichannel contact widget

May 03, 2019
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: this tool make it easier for website visitors to get the help they want and need.

Cons: so far nothing, perhaps more integration and APIs

Vendor Response

by PixelHub on May 06, 2019

Thanks a lot. We are working on adding more API's

Great tool to instantly interact with potential clients

May 17, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I absolutely love how professional-looking the HelloBox icon is on my website. Plus, it's not too intrusive on the user... which I believe, leads to a better overall experience on my website.

Cons: I can't say that have anything negative to say about HelloBox.

Overall: I am a Realtor, and buyers looking on agent's website expect to receive the information they're looking for instantly. Now, with HelloBox... they can quickly get a hold of me in the format of they're choosing, not mine.

HelloBox

May 10, 2019
4/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality
Likelihood to Recommend: 7.0/10 Not
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Pros: I like that it was relatively simple to pick up and work through without a lot of training

Cons: Honestly didn't really find anything I didn't like but I haven't been using it very long