# HelloBox Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is HelloBox the right Live Chat solution for you? Explore 16 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/173571/HelloBox/reviews --- HelloBox 4.3 (16) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of HelloBox Ease of use 4.6 Customer Service 4.3 ## Showing most helpful reviews Showing 1-16 of 16 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Nicholas I. Owner, Designer, Marketer Graphic Design Used the software for: 6-12 months ### "Great product, just not for my business" May 7, 2019 5.0 HelloBox is a great product, and I would have continued to use it if I just needed my customers to contact me directly or fill out a form to have me contact them at a later date. It just so happens that I need an active 24/7 bot to greet my customers, take down information, transfer it to my CRM, and also schedule appointments right there in the chat. HelloBox is a great solution for people who want multiple channels to chat with their customers on all packaged together, however beyond that I'd go with somethign else. Hellobox could have done everything I needed it to do, however, I wasn't interested in it enough to continue with the product. Pros I liked the vast array of channels to contact the business and you get to choose which channels are turned on and off. Cons The size of the widget when it was fully expanded. It was a lot to take in sometimes if you had a lot of channels available for contact. Also, I think the more channels to communicate with your customer is a good thing, maybe like 3 to 4 should be limited to the widget. It gets too crowded on there. Review Source Response from PixelHub May 8, 2019 Thanks Nicholas for your honest words, we'll take it into account for the next iterration. Stephen R. Marketing Civil Engineering Used the software for: 6-12 months ### "Fantastic" May 7, 2019 5.0 Positive. Increased contact and easy to use. Pros HelloBox allows our customers to get in touch with us fast and in a way that they prefer rather than relying on just email or phone. It offers all the options right on the page so it's easy for users to locate. Cons I have nothing negative to say about it. Works perfect. Review Source Response from PixelHub May 8, 2019 Hey Stephen, we appreciate your great feedback. Thanks a lot VR Verified Reviewer Experience Designer Information Technology and Services Used the software for: Less than 6 months ### "HelloBox - The smart tool you never knew you ever needed" May 3, 2019 3.5 Pretty damn great. (the founder of HelloBox) is a great guy through and through. He and his team are always willing to help out. Excited to see what lies in the future for this product :) Pros \- Packed with innovative features - Easy to use after some time - Awesome support from the team Cons \- The UX was a bit unpleasant at first, but I got the hang of it Review Source Response from PixelHub May 6, 2019 Thanks a lot for you kind words. Love your feedback and looking to the future as well :) MM Marylou M. Project Manager Real Estate Used the software for: 1-2 years ### "Great product, bad service" January 20, 2021 5.0 I like the software, but it's risky. Considerate this before buying it. Also, if you know another software please let me know! Pros Its a great software overall. But I believe they need more people to assist the clients they already have. Cons Since my company has a lot of clients, things come up and in digital we need to act quickly. Here with hellobox is my only provider where I have problems to change simply things as: - account settings - get the bills to a new email My clients are upset because we cannot provide them bills for a service, which is a very bad image for the company. Review Source NK Nina K. Webdesigner Design Used the software for: Less than 6 months ### "Contact widget for your website" May 8, 2019 4.0 The widget is extremely easy to set up, it supports most social media and traditional channels, there are quite a few options available, and the customer support is great! I recommend this widget for professional websites. Pros These are nice features that I didn't find in other contact widgets: - Number of integrations (10 channels available) - Great customization options (picture, badge) - QR code generation for SMS - Option to display business hours - Free trial for one month - Amazing customer support Cons These are my suggestions to improve the widget further: - Enhance widget position options (currently left or right, no custom positioning) - Would love a "simpler" version with a minimalist design (the current version looks very professional - not suitable for personal or quirky landing pages) - Translation (FR) is not perfect - Add option to display time in 24h format and date as day dd mm - Reduce loading time (currently 5 sec) - Add option to customize the apparition of the widget (event trigger, timer, animation effect.) - No need to enter credit card info to get free trial Review Source Michael H. Geschäftsführer | IT Sicherheits & Datenschutz-Experte Information Technology and Services Used the software for: 1-2 years ### "Great product to put all your social contacts options in one place" November 25, 2018 5.0 Pros Easy to use and great design. I personally love, that I don't have to run a live chat software and can use the channels I already use. With WhatsApp integration on my homepage, I get quite a lot new leads just from that channel. Thanks to the Team of HelloBox 🙌 Cons Nothing so far. Maybe it would be great to integrate more with WhatsApp, so that I can send Newsletter or updates to all my contacts. Review Source Alson K. Creative Director Computer Software Used the software for: I used a free trial ### "Good quality product, but seems a bit too bloated for me" May 15, 2019 4.0 HelloBox is the ideal solution to many of our problems. However the speed and also our needs did not match it's demographic. We need automatic funnels as we do not have CSOs who work 24/7 Pros Huge variety of contact points and channels. Great for big businesses to route different client requests to different segments. Cons Too bloated. The script itself took 3.3s to load. Review Source VR Verified Reviewer Digital Marketer Internet Used the software for: 6-12 months ### "nice omnichannel contact widget" May 3, 2019 4.0 Pros this tool make it easier for website visitors to get the help they want and need. Cons so far nothing, perhaps more integration and APIs Review Source Response from PixelHub May 6, 2019 Thanks a lot. We are working on adding more API's DH Diane H. President Management Consulting Used the software for: Less than 6 months ### "Connections of Choice" May 7, 2019 5.0 it's very easy to set up and use. The customer service is great. And it's customization and appearance are great. Pros It provides my website visitors with an opportunity to connect as they wish. Prior to using HelloBox people could only sign up for my newsletter or a comp session. Now they can connect with me on a variety of platforms Cons I can't see who is connecting. I'd like to be able to click on the number of hit and see their name or something to identify who they are. Review Source Response from PixelHub May 8, 2019 Hey Diane, thanks a lot for your support. VR Verified Reviewer REALTOR Real Estate Used the software for: Less than 6 months ### "Great to use" May 17, 2019 4.0 Very great app that helps get me in contact with leads and prospects immediately and very convenient to use. Pros The many options for leads, prospects and any contact that come to my website to get in touch with me. Cons Nothing that I can think of. Perhaps more features will be included in the future. Review Source CL Cesar L. CEO Management Consulting Used the software for: I used a free trial ### "¡Cuidado con el truco cuando se vence la prueba gratis!" April 25, 2022 2.0 Es increíble que al finalizar el trial, pongan visible en mi sitio web (todos los visitantes lo ven al visitar el website) un mensaje invitando a comprar la versión de pago, lo que resulta molesto para un visitante que no tiene por qué distraerse leyendo un mensaje que no es para él, ni es parte de mi página web. He intentado quitando el código que inserté para el trial, pero es inútil. Algo hace ese código malicioso tras bambalinas, que no desaparece. Parece ser una estrategia engañosa para obligar a comprar los planes de pago, quizás así desaparezca el molesto mensaje, pero ahora ya NO quiero comprarles el servicio porque considero esta estrategia casi fraudulenta. No recomiendo hacer negocios con este proveedor, a riesgo de incurrir en gastos mayores y dolores de cabeza intentando eliminar el software malicioso que parece acompañar el trial. Pros Cumple con lo prometido en la descripción del producto. Cons Funciona bien, incluso estuve a punto de comprar el plan anual luego de la prueba gratis. Pero el servicio al cliente es pésimo, no dan respuesta por ninguno de los medios que dejan disponibles en su propio "HelloBox" de su página web. ¡Qué tal, no les funciona ni a ellos mismos! Reason for choosing HelloBox No aplica. Review Source DR Dennis R. Online & Content Marketing Marketing and Advertising Used the software for: Less than 6 months ### "Excellent Chat-Tool" May 14, 2019 5.0 Pros I really like the easy integration, the support as well as the functionality of HelloBox. I am using it for around 5 months now. Some of my clients also are working now with HelloBox and they are very happy with it. It really helps to get in touch with the potential customer and increases CAN increase the conversion rate. Cons Nothing yet. Since they have implemented conversion tracking through analytics, all my needs are covered. Review Source cG carlos G. Agent Real Estate Used the software for: I used a free trial ### "Welcome HelloBox!" May 10, 2019 4.0 Excellent value, lot of options and easy to use. Pros Finally an affordable solution for real estate. Cons Do not like too much the website templates and designs. Review Source VR Verified Reviewer Managing Director Retail Used the software for: Less than 6 months ### "Great platform to build and manage your community" May 29, 2019 5.0 Pros I loved it! It's a really good platform (all in one) to build and manage your community. Cons It covers my needs 100%, so no cons to say Review Source VR Verified Reviewer Realtor Real Estate Used the software for: Less than 6 months ### "Great tool to instantly interact with potential clients" May 17, 2019 5.0 I am a Realtor, and buyers looking on agent's website expect to receive the information they're looking for instantly. Now, with HelloBox... they can quickly get a hold of me in the format of they're choosing, not mine. Pros I absolutely love how professional-looking the HelloBox icon is on my website. Plus, it's not too intrusive on the user... which I believe, leads to a better overall experience on my website. Cons I can't say that have anything negative to say about HelloBox. Review Source VR Verified Reviewer Network Engineer Computer Networking Used the software for: Less than 6 months ### "HelloBox" May 10, 2019 4.0 Pros I like that it was relatively simple to pick up and work through without a lot of training Cons Honestly didn’t really find anything I didn’t like but I haven’t been using it very long Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.