# Serviceform Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Serviceform Software - reviews, pricing plans, popular comparisons to other Chatbot products and more. Source: https://www.capterra.com/p/173576/Serviceform --- # Serviceform Software Review 2026: Features, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. Independent research methodology Capterra’s researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider’s website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/) [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Serviceform ## What is Serviceform? Serviceform is a website conversion platform that helps businesses turn visitors into leads and customers through real-time conversations and automation. It combines AI-powered agents, chatbots, live chat, and forms into one system designed to improve engagement and reduce missed opportunities. With Serviceform, businesses can answer visitor questions instantly, guide users through key pages, and capture leads at the right moment. Conversations can be automated or handed over to human agents, ensuring customers always get timely support. Tools like AI Agents and chatbots help handle repetitive queries, while live chat enables direct interaction when needed. Serviceform is easy to set up and customize, allowing teams to tailor conversations, forms, and workflows to their business goals. A centralized inbox makes it simple to manage conversations across channels, while built-in insights help teams understand visitor behavior and performance. ## What is Serviceform used for? [Chatbot](https://www.capterra.com/chatbot-software/)[Live Chat](https://www.capterra.com/live-chat-software/)[Lead Generation](https://www.capterra.com/lead-generation-software/) Top alternative Featured Overall rating Based on 30 user reviews Reviews sentiment Positive 93% Neutral 7% Negative 0% Starting price $9 Per Feature, Per Month Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Serviceform?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://serviceform.com&name=Serviceform) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Serviceform 4.6 (30) VS. [4.2 (989)](https://www.capterra.com/p/113540/Bitrix24/reviews/) Starting Price $9 Per Feature, Per Month Starting Price $69 Flat Rate, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.5 (30) Ease Of Use 4.0 (957) Value For Money 4.5 (26) Value For Money 4.2 (780) Customer Service 4.7 (28) Customer Service 4.0 (752) ## Serviceform alternatives [4.6 (6,028)](https://www.capterra.com/p/147657/monday-com/reviews/) Starting price $9.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.5 (1,133)](https://www.capterra.com/p/134347/Intercom/reviews/) Starting price $39.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 90% of reviewers rated it above 4 stars [4.3 (167)](https://www.capterra.com/p/130199/LeadSquared/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 86% of reviewers rated it above 4 stars Highest Rated [EngageBay CRM](https://www.capterra.com/p/178819/EngageBay-Marketing/) [4.7 (907)](https://www.capterra.com/p/178819/EngageBay-Marketing/reviews/) Starting price $14.99 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/178819/EngageBay-Marketing/) ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Chatbot 4.8 (15) 26.67% of 15 reviewers that rated this feature as important or highly important AI-based platform which conducts a conversation via auditory or textual methods Transcripts/Chat History 4.6 (12) 16.67% of 12 reviewers that rated this feature as important or highly important View messages sent by both parties during the chat conversation Customer Support 4.4 (10) 20.00% of 10 reviewers that rated this feature as important or highly important Provide online support for your customers through live chat or help desk functionality Customizable Branding 4.3 (10) 10.00% of 10 reviewers that rated this feature as important or highly important Add customized logos and colors to align with company branding Lead Capture 4.6 (8) 0.00% of 8 reviewers that rated this feature as important or highly important Automatically identify and save contact information of potential customers Real-time Consumer-facing Chat 4.5 (8) 25.00% of 8 reviewers that rated this feature as important or highly important Engage in direct, instant messaging with consumers Serviceform 102 features Test multiple versions of emails, forms, content, or other campaign elements to gauge effectiveness Dashboard to view the status of ongoing processes, identify current incidents and track past activities Track and document all activities across devices, networks, and other systems A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users Software program that continuously adjusts its behavior based on observed data Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Manage various aspects of appointments including booking, rescheduling, canceling Schedule appointments via a calendar Automatic reply functionality for incoming messages Tickets are automatically assigned to specific agents based on predefined rules Automatically create schedules based on business needs or employee availability and qualifications Create and automatically send premade copy in response to customer messages Monitor and analyze the availability of resources to help plan and streamline the service delivery to clients Create, update, and manage bookings, itineraries, and reservations Synchronize with other calendars to view mutual availability and schedules Create a collection of marketing actions to complete specific goals and plan and analyze campaign results Communicate using direct chat or messages within the system AI-based platform which conducts a conversation via auditory or textual methods Electronic storage of stakeholder contact information Assemble applications and bots from pre-made building blocks without having to write software code or knowing a programming language Capability of a software or system to make decisions and perform actions based on specified conditions Automated reminders and confirmations for booked appointments and events via text or email Centralized database of stakeholders and their contact information such as names, address, phone number etc. Manage, organize, and store contact information Interprets what a user is doing based on context and helps guide them through the process. Measure return on ad spend by tracking the actions people take such as sign up or download after engaging with ads Accept and process credit card transactions Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system Track and understand a customer's overall satisfaction with a product or service to identify areas of improvement. Visualize and analyze customer experience across all touchpoints and channels Provide online support for your customers through live chat or help desk functionality Tool to send questionnaires to customers to gauge feedback Add customized logos and colors to align with company branding Customize data fields to support various needs and use cases Customize contracts and forms to collect specific information Tailored or customizable questions for more targeted and relevant data collection Pre-designed layouts that can be customized to match preferences and requirements Import and export data to and from software applications Graphical representation of data Assemble applications and processes by dragging over and arranging pre-built components Create and send email blasts/campaigns Schedule and manage the logistics of activities and other gatherings Predefined actions automatically performed on the occurance of specific events For the intention to be used by developers Used as a promotional or demonstration tool in sales and marketing presentations Create and design new forms from scratch using templates and design tools, or scan and convert existing forms into the system Search for specific words or phrases within a document or database Use AI to generate content in the form of text, images, videos, etc. Geographic location of visitors determines behavior of the software Automatically find mutually available meeting time slots across multiple calendars Helps understand a user's intentions/actions Track interaction history by documenting conversations for contacts Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support Identify different languages Automatically identify and save contact information of potential customers Route and distribute your leads to third party buyers Manage the process of attracting and converting business prospects into leads Store information about leads or contacts and track, manage and nurture them throughout the sales process Real-time alerts or notifications that inform teams about new leads or prospects Score a lead on their quality or likelihood to buy based on certain behaviors Ability to chat online in real time Access software remotely via mobile devices Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. Coordinate marketing efforts across channels (email, landing pages, social media, etc.) Manage and support multiple languages Manage and support multiple locations Process and analyze human language in text or audio form Send personal messages to clients or attendees Book meetings and appointments through a website or digital platform Accept and process online payment transactions Existing bot models for AI-based tools commonly used for auditory and textual conversation methods Copy on the page or chat window encouraging the user to engage with the chat option Streamlining repetitive tasks and activities through automated and predefined workflows See options for potential search queries within the system Generate quotes or estimates for customers Analyze and gain insights into data in real-time Engage in direct, instant messaging with consumers Send and receive messages in real-time via an online communication channel Active monitoring of systems, applications, or networks Notifications that are delivered to users as soon as an event occurs Schedule repeating appointments based on a duration of time Timed notification for any upcoming task, deadline, appointment, or activity Collection, analysis, and representation of numerical data and generation of reports to understand various patterns View and track pertinent metrics to find patterns and gain insights from data Plan availability and assign specific time slots for tasks and resources Search and filter data across systems to locate required information by entering keywords or certain criteria Send messages via SMS Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. Allow customers/users to submit support queries and service requests Create and manage surveys Gauge satisfaction and receive information for improvement and success Create, save, and re-purpose templates for emails, forms, etc. Set up connections to third-party platforms to improve business processes View messages sent by both parties during the chat conversation Transfer queries and organize messages between agents Track visitors and purpose of visits Interact with data visualization elements, such as charts and graphs, to drill down into data Graphical representation of data or processes Collect and analyze traffic data about website visitors Track and analyze information regarding website visitors Seamlessly integrates with 3rd party websites Monitor activity of individuals who visit your website using cookies Get Advice We can help you find the software with the features you need. Features 4.5 (30) 4.5 Based on 30 reviews ## Pricing Value for money 4.5 (26) Free Trial Free Version Basic $9.00 Per Feature,Per Month Value for money 4.5 (26) 4.5 Based on 26 reviews ## Integrations [ WordPress](https://www.capterra.com/p/131687/WordPress/)[ Shopify](https://www.capterra.com/p/83891/Shopify/)[ Squarespace](https://www.capterra.com/p/143461/Squarespace/)[ Zapier](https://www.capterra.com/p/130182/Zapier/)[ Meta for Business](https://www.capterra.com/p/213257/Facebook/)[ Weebly](https://www.capterra.com/p/246168/Weebly/)[ Joomla](https://www.capterra.com/p/161648/Joomla/)[ Drupal](https://www.capterra.com/p/119594/Drupal/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.7 (28) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.7 (28) 4.7 Based on 28 reviews ## User reviews Overall rating 4.6 Based on 30 reviews Filter by rating 5(21) 4(7) 3(2) 2(0) 1(0) Mentioned topic Sorted by most recent RC Rohan C. Reviwer Writing and Editing ### "Serviceform platform " 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 4.0 4.0 Customer Service 0.0 0.0 Likelihood to Recommend 7/10 March 1, 2024 Pros Good application for business as it is easy to use and user friendly interface and booking and making appointments are easy. Cons I didn't use it much so I don't have anything to dislike Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. EG Elena G. IT Project Manager Real Estate ### "Serviceform " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 13, 2023 Pros User-Friendly InterfaceVersatile Form CustomisationSeamless IntegrationAdvanced Features and LogicResponsive Customer Support Cons As an administrator user primarily utilizing Serviceform for our region, I have nothing negative to mention. Thus far, my experience has been nothing short of seamless. Serviceform has provided an easy and straightforward process, leaving no room for issues. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Martin d. CEO Information Services ### "Works just as i want it to" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 1, 2023 Easy and effective. Pros Easy to ask them edit chatbot to my liking. Discret and also super helpful. Cons We want cheaper, but i understand price comes with quality, so its ok for now! Switched from [WordPress](https://www.capterra.com/p/131687/WordPress/) Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Joel J. E-Commerce Experience Specialist Food & Beverages ### "Chatbot review for Dilmah" 3.0 Overall Rating 3.0 3.0 Ease of Use 3.0 3.0 Features 2.0 2.0 Customer Service 3.0 3.0 Likelihood to Recommend 5/10 June 1, 2023 Satisfactory with room for improvement Pros We can have the chatbot on at all times and respond to customers in a more organised way with records. Cons It's not up to our expectations and its not very proactive in the responses. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. MH Maria H. Customer Advisor Retail ### "Review" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 6/10 May 11, 2023 Good. Pros It's simple and customers are more likely to ask for help. Cons Currently the issue was that the messages were sent too early and customers couldn't finish their sentences. Problem has been fixed though. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. NI Nuwan I. Head - Group Digital Marketing Investment Management ### "Good Product and superior service" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 7/10 April 19, 2023 I am happy about their product and the overall service offered by the team. The team is very professional and attentive. Pasindu and Mahesh both were our AC managers who provided very friendly service and support throughout the setting up and maintaining it. Pros Their service is impressive. They attended to all the inquiries fast and support for the set up and optimization Cons If they can bring down their prices a bit, it will help for Sri Lankan companies to justify the investment Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. SM Sara M. Responsable Comunicación y MK Professional Training & Coaching ### "Una herramienta muy valiosa en el día a día" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 April 13, 2023 La idea de utilizar un servicio de este tipo era no perder interesados en periodos en que el centro está cerrado por vacaciones, o los fines de semana...y podemos decir que el objetivo se ha conseguido por lo que recomendamos serviceform a todas aquellas personas interesadas en adquirir un producto de estas características. Pros Es muy fácil de utilizar, no perdemos interesados en nuestros productos por no poder atender o no estar fisicamente en el centro de trabajo. Cons Al principio nos fue un poco complicado dar de alta a los agentes que iban a gestionar el chat live..una vez hecho va todo perfecto. Reasons for choosing Serviceform Nos pareció mejor serviceform y hablamos con \[contenido sensible oculto\] que nos solucionó todas nuestras dudas. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AL Alfonso L. GERENTE E-Learning ### "Software necesario para alcanzar el objetivo de atención de calidad al cliente 24/7" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 12, 2023 Excelente, tanto por el software como por el equipo humano que hay detrás. Pros Realmente los potenciales clientes interactúan con el chatboot y las preguntas que realizan, facilitan la posterior labor de atención al cliente, es decir, sabemos que tenemos una persona interesada, las cuestiones que pretende resolver y el sincero interés del cliente al solicitar una atención personalizada. Cons En principio, no tengo nada que comentar en este sentido, pues el equipo técnico y comercial son profesionales honestos que siempre están dispuestos a cualquier propuesta de mejora y te brindan una atención personal y profesional. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. BA beatriz a. COORDINADORA DE CALIDAD Y GESTION Airlines/Aviation ### "Profesionalidad y calidad en atención al cliente" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 11, 2023 Permite facilmente aportar la información necesaria a nuestros posibles clientes y realizar un seguimiento de las peticiones.Además, es un sistema muy ameno y agradable visualmente. Pros Lo más importante es la presentación que tienen del producto y la atención al cliente. La comunicación ha sido rápida y el proceso de trabajo muy efectivo. Estoy muy contenta con el resultado y la versatilidad que dan a la web de la empresa. Cons Por ahora no tengo nada que reseñar. Debo esperar un tiempo paa comprobar su correcto funcionamiento. Reasons for choosing Serviceform Por la calidad en la presentacion del producto y las ventajas que ofrece Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. JM Jaqueline M. Directora Adjunta Real Estate ### "Muy recomendable " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 April 6, 2023 Estamos contentos de poder contar con ellos ya que siempre están predispuestos a resolver todas nuestras dudas, a apoyarnos en las mejoras que queremos implementar y hacer realidad nuestras necesidades con los chatsboots. Muy recomendable Pros Estamos muy contento con ellos ya que nos han dado la oportunidad de poder ofrecer un servicio extra a nuestros clientes con los chatsboots. Cons No tenemos ninguna queja con el servicio. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/173576/Serviceform/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider's website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/)