# Serviceform Software Pricing, Alternatives & More 2026 | Capterra

> With the help of Capterra, learn about Serviceform Software - reviews, pricing plans, popular comparisons to other Chatbot products and more.

Source: https://www.capterra.com/p/173576/Serviceform/alternatives

---

# 

 Serviceform Software Review 2026: Features, Integrations, Pros & Cons

Last updated on March 13, 2026

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.

[Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews)

Serviceform

## What is Serviceform?

Serviceform is a website conversion platform that helps businesses turn visitors into leads and customers through real-time conversations and automation. It combines AI-powered agents, chatbots, live chat, and forms into one system designed to improve engagement and reduce missed opportunities. With Serviceform, businesses can answer visitor questions instantly, guide users through key pages, and capture leads at the right moment. Conversations can be automated or handed over to human agents, ensuring customers always get timely support. Tools like AI Agents and chatbots help handle repetitive queries, while live chat enables direct interaction when needed. Serviceform is easy to set up and customize, allowing teams to tailor conversations, forms, and workflows to their business goals. A centralized inbox makes it simple to manage conversations across channels, while built-in insights help teams understand visitor behavior and performance.

## What is Serviceform used for?

[Chatbot](https://www.capterra.com/chatbot-software/)[Live Chat](https://www.capterra.com/live-chat-software/)[Lead Generation](https://www.capterra.com/lead-generation-software/)

Top alternative

Featured

Overall rating

Based on 30 user reviews

Reviews sentiment

Positive

93%

Neutral

7%

Negative

0%

Starting price

$9

Per Feature, Per Month

Free trial  
available

Capterra Shortlist charts the highest-rated and most popular products...

Our "Best of" badge program showcases products with the highest ratings...

Our "Best of" badge program showcases products with the highest ratings...

Do you work for Serviceform?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://serviceform.com&name=Serviceform)

## Compare with a popular alternative

Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status.

### Serviceform

4.6 (30)

VS.

[4.2 (983)](https://www.capterra.com/p/113540/Bitrix24/reviews/)

Starting Price

$9

Per Feature, Per Month

Starting Price

$61

Flat Rate, Per Month

Free Trial

Free Version

Pricing Options

Free Trial

Free Version

Ease Of Use

4.5 (30)

Ease Of Use

4.0 (951)

Value For Money

4.5 (26)

Value For Money

4.2 (774)

Customer Service

4.7 (28)

Customer Service

4.0 (746)

## Serviceform alternatives

[4.6 (5,720)](https://www.capterra.com/p/147657/monday-com/reviews/)

Starting price

$9.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

93%

of reviewers

rated it above 4 stars

Highest Rated

[4.7 (907)](https://www.capterra.com/p/178819/EngageBay-Marketing/reviews/)

Starting price

$14.99

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

97%

of reviewers

rated it above 4 stars

[4.5 (1,131)](https://www.capterra.com/p/134347/Intercom/reviews/)

Starting price

$39.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

90%

of reviewers

rated it above 4 stars

[4.5 (3,042)](https://www.capterra.com/p/132666/Pipedrive/reviews/)

Starting price

$19.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

93%

of reviewers

rated it above 4 stars

## Features

Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically.

Chatbot

4.8 (15)

26.67% of 15 reviewers that rated this feature as important or highly important

AI-based platform which conducts a conversation via auditory or textual methods

Transcripts/Chat History

4.6 (12)

16.67% of 12 reviewers that rated this feature as important or highly important

View messages sent by both parties during the chat conversation

Customer Support

4.4 (10)

20.00% of 10 reviewers that rated this feature as important or highly important

Provide online support for your customers through live chat or help desk functionality

Customizable Branding

4.3 (10)

10.00% of 10 reviewers that rated this feature as important or highly important

Add customized logos and colors to align with company branding

Lead Capture

4.6 (8)

0.00% of 8 reviewers that rated this feature as important or highly important

Automatically identify and save contact information of potential customers

Real-time Consumer-facing Chat

4.5 (8)

25.00% of 8 reviewers that rated this feature as important or highly important

Engage in direct, instant messaging with consumers

Serviceform 102 features

Test multiple versions of emails, forms, content, or other campaign elements to gauge effectiveness

Dashboard to view the status of ongoing processes, identify current incidents and track past activities

Track and document all activities across devices, networks, and other systems

A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users

Software program that continuously adjusts its behavior based on observed data

Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges

Manage various aspects of appointments including booking, rescheduling, canceling

Schedule appointments via a calendar

Automatic reply functionality for incoming messages

Tickets are automatically assigned to specific agents based on predefined rules

Automatically create schedules based on business needs or employee availability and qualifications

Create and automatically send premade copy in response to customer messages

Monitor and analyze the availability of resources to help plan and streamline the service delivery to clients

Create, update, and manage bookings, itineraries, and reservations

Synchronize with other calendars to view mutual availability and schedules

Create a collection of marketing actions to complete specific goals and plan and analyze campaign results

Communicate using direct chat or messages within the system

AI-based platform which conducts a conversation via auditory or textual methods

Electronic storage of stakeholder contact information

Assemble applications and bots from pre-made building blocks without having to write software code or knowing a programming language

Capability of a software or system to make decisions and perform actions based on specified conditions

Automated reminders and confirmations for booked appointments and events via text or email

Centralized database of stakeholders and their contact information such as names, address, phone number etc.

Manage, organize, and store contact information

Interprets what a user is doing based on context and helps guide them through the process.

Measure return on ad spend by tracking the actions people take such as sign up or download after engaging with ads

Accept and process credit card transactions

Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system

Track and understand a customer's overall satisfaction with a product or service to identify areas of improvement.

Visualize and analyze customer experience across all touchpoints and channels

Provide online support for your customers through live chat or help desk functionality

Tool to send questionnaires to customers to gauge feedback

Add customized logos and colors to align with company branding

Customize data fields to support various needs and use cases

Customize contracts and forms to collect specific information

Tailored or customizable questions for more targeted and relevant data collection

Pre-designed layouts that can be customized to match preferences and requirements

Import and export data to and from software applications

Graphical representation of data

Assemble applications and processes by dragging over and arranging pre-built components

Create and send email blasts/campaigns

Schedule and manage the logistics of activities and other gatherings

Predefined actions automatically performed on the occurance of specific events

For the intention to be used by developers

Used as a promotional or demonstration tool in sales and marketing presentations

Create and design new forms from scratch using templates and design tools, or scan and convert existing forms into the system

Search for specific words or phrases within a document or database

Use AI to generate content in the form of text, images, videos, etc.

Geographic location of visitors determines behavior of the software

Automatically find mutually available meeting time slots across multiple calendars

Helps understand a user's intentions/actions

Track interaction history by documenting conversations for contacts

Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support

Identify different languages

Automatically identify and save contact information of potential customers

Route and distribute your leads to third party buyers

Manage the process of attracting and converting business prospects into leads

Store information about leads or contacts and track, manage and nurture them throughout the sales process

Real-time alerts or notifications that inform teams about new leads or prospects

Score a lead on their quality or likelihood to buy based on certain behaviors

Ability to chat online in real time

Access software remotely via mobile devices

Allows communication with customers or users via multiple channels such as phone, email, live chat, etc.

Coordinate marketing efforts across channels (email, landing pages, social media, etc.)

Manage and support multiple languages

Manage and support multiple locations

Process and analyze human language in text or audio form

Send personal messages to clients or attendees

Book meetings and appointments through a website or digital platform

Accept and process online payment transactions

Existing bot models for AI-based tools commonly used for auditory and textual conversation methods

Copy on the page or chat window encouraging the user to engage with the chat option

Streamlining repetitive tasks and activities through automated and predefined workflows

See options for potential search queries within the system

Generate quotes or estimates for customers

Analyze and gain insights into data in real-time

Engage in direct, instant messaging with consumers

Send and receive messages in real-time via an online communication channel

Active monitoring of systems, applications, or networks

Notifications that are delivered to users as soon as an event occurs

Schedule repeating appointments based on a duration of time

Timed notification for any upcoming task, deadline, appointment, or activity

Collection, analysis, and representation of numerical data and generation of reports to understand various patterns

View and track pertinent metrics to find patterns and gain insights from data

Plan availability and assign specific time slots for tasks and resources

Search and filter data across systems to locate required information by entering keywords or certain criteria

Send messages via SMS

Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc.

Allow customers/users to submit support queries and service requests

Create and manage surveys

Gauge satisfaction and receive information for improvement and success

Create, save, and re-purpose templates for emails, forms, etc.

Set up connections to third-party platforms to improve business processes

View messages sent by both parties during the chat conversation

Transfer queries and organize messages between agents

Track visitors and purpose of visits

Interact with data visualization elements, such as charts and graphs, to drill down into data

Graphical representation of data or processes

Collect and analyze traffic data about website visitors

Track and analyze information regarding website visitors

Seamlessly integrates with 3rd party websites

Monitor activity of individuals who visit your website using cookies

Get Advice

We can help you find the software with the features you need.

Features

4.5 (30)

4.5

Based on 30 reviews

## Pricing

Value for money

4.5 (26)

Free Trial

Free Version

Basic

$9.00

Per Feature,Per Month

Value for money

4.5 (26)

4.5

Based on 26 reviews

## Integrations

[

WordPress](https://www.capterra.com/p/131687/WordPress/)[

Shopify](https://www.capterra.com/p/83891/Shopify/)[

Squarespace](https://www.capterra.com/p/143461/Squarespace/)[

Zapier](https://www.capterra.com/p/130182/Zapier/)[

Meta for Business](https://www.capterra.com/p/213257/Facebook/)[

Weebly](https://www.capterra.com/p/246168/Weebly/)[

Joomla](https://www.capterra.com/p/161648/Joomla/)[

Drupal](https://www.capterra.com/p/119594/Drupal/)

Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

## Support, customer service and training options

Customer Service

4.7 (28)

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Deployment

-   Web
-   Android
-   iPhone/iPad

Typical users

-   Freelancers
-   Small businesses
-   Mid size businesses
-   Enterprises

Customer Service

4.7 (28)

4.7

Based on 28 reviews

## User reviews

Overall rating

4.6

Based on 30 reviews

Filter by rating

5(21)

4(7)

3(2)

2(0)

1(0)

Mentioned topic

Sorted by most recent

RC

Rohan C.

Reviwer

Writing and Editing

### "Serviceform platform "

4.0

Overall Rating

4.0

4.0

Ease of Use

3.0

3.0

Features

4.0

4.0

Customer Service

0.0

0.0

Likelihood to Recommend

7/10

March 1, 2024

Pros

Good application for business as it is easy to use and user friendly interface and booking and making appointments are easy.

Cons

I didn't use it much so I don't have anything to dislike

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

EG

Elena G.

IT Project Manager

Real Estate

### "Serviceform "

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

June 13, 2023

Pros

User-Friendly InterfaceVersatile Form CustomisationSeamless IntegrationAdvanced Features and LogicResponsive Customer Support

Cons

As an administrator user primarily utilizing Serviceform for our region, I have nothing negative to mention. Thus far, my experience has been nothing short of seamless. Serviceform has provided an easy and straightforward process, leaving no room for issues.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Martin d.

CEO

Information Services

### "Works just as i want it to"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

June 1, 2023

Easy and effective.

Pros

Easy to ask them edit chatbot to my liking. Discret and also super helpful.

Cons

We want cheaper, but i understand price comes with quality, so its ok for now!

Switched from

[WordPress](https://www.capterra.com/p/131687/WordPress/)

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Joel J.

E-Commerce Experience Specialist

Food & Beverages

### "Chatbot review for Dilmah"

3.0

Overall Rating

3.0

3.0

Ease of Use

3.0

3.0

Features

2.0

2.0

Customer Service

3.0

3.0

Likelihood to Recommend

5/10

June 1, 2023

Satisfactory with room for improvement

Pros

We can have the chatbot on at all times and respond to customers in a more organised way with records.

Cons

It's not up to our expectations and its not very proactive in the responses.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

MH

Maria H.

Customer Advisor

Retail

### "Review"

4.0

Overall Rating

4.0

4.0

Ease of Use

4.0

4.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

6/10

May 11, 2023

Good.

Pros

It's simple and customers are more likely to ask for help.

Cons

Currently the issue was that the messages were sent too early and customers couldn't finish their sentences. Problem has been fixed though.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

NI

Nuwan I.

Head - Group Digital Marketing

Investment Management

### "Good Product and superior service"

4.0

Overall Rating

4.0

4.0

Ease of Use

4.0

4.0

Features

4.0

4.0

Customer Service

4.0

4.0

Likelihood to Recommend

7/10

April 19, 2023

I am happy about their product and the overall service offered by the team. The team is very professional and attentive. Pasindu and Mahesh both were our AC managers who provided very friendly service and support throughout the setting up and maintaining it.

Pros

Their service is impressive. They attended to all the inquiries fast and support for the set up and optimization

Cons

If they can bring down their prices a bit, it will help for Sri Lankan companies to justify the investment

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

SM

Sara M.

Responsable Comunicación y MK

Professional Training & Coaching

### "Una herramienta muy valiosa en el día a día"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

9/10

April 13, 2023

La idea de utilizar un servicio de este tipo era no perder interesados en periodos en que el centro está cerrado por vacaciones, o los fines de semana...y podemos decir que el objetivo se ha conseguido por lo que recomendamos serviceform a todas aquellas personas interesadas en adquirir un producto de estas características.

Pros

Es muy fácil de utilizar, no perdemos interesados en nuestros productos por no poder atender o no estar fisicamente en el centro de trabajo.

Cons

Al principio nos fue un poco complicado dar de alta a los agentes que iban a gestionar el chat live..una vez hecho va todo perfecto.

Reasons for choosing Serviceform

Nos pareció mejor serviceform y hablamos con \[contenido sensible oculto\] que nos solucionó todas nuestras dudas.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

AL

Alfonso L.

GERENTE

E-Learning

### "Software necesario para alcanzar el objetivo de atención de calidad al cliente 24/7"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

April 12, 2023

Excelente, tanto por el software como por el equipo humano que hay detrás.

Pros

Realmente los potenciales clientes interactúan con el chatboot y las preguntas que realizan, facilitan la posterior labor de atención al cliente, es decir, sabemos que tenemos una persona interesada, las cuestiones que pretende resolver y el sincero interés del cliente al solicitar una atención personalizada.

Cons

En principio, no tengo nada que comentar en este sentido, pues el equipo técnico y comercial son profesionales honestos que siempre están dispuestos a cualquier propuesta de mejora y te brindan una atención personal y profesional.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

BA

beatriz a.

COORDINADORA DE CALIDAD Y GESTION

Airlines/Aviation

### "Profesionalidad y calidad en atención al cliente"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

April 11, 2023

Permite facilmente aportar la información necesaria a nuestros posibles clientes y realizar un seguimiento de las peticiones.Además, es un sistema muy ameno y agradable visualmente.

Pros

Lo más importante es la presentación que tienen del producto y la atención al cliente. La comunicación ha sido rápida y el proceso de trabajo muy efectivo. Estoy muy contenta con el resultado y la versatilidad que dan a la web de la empresa.

Cons

Por ahora no tengo nada que reseñar. Debo esperar un tiempo paa comprobar su correcto funcionamiento.

Reasons for choosing Serviceform

Por la calidad en la presentacion del producto y las ventajas que ofrece

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

JM

Jaqueline M.

Directora Adjunta

Real Estate

### "Muy recomendable "

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

9/10

April 6, 2023

Estamos contentos de poder contar con ellos ya que siempre están predispuestos a resolver todas nuestras dudas, a apoyarnos en las mejoras que queremos implementar y hacer realidad nuestras necesidades con los chatsboots. Muy recomendable

Pros

Estamos muy contento con ellos ya que nos han dado la oportunidad de poder ofrecer un servicio extra a nuestros clientes con los chatsboots.

Cons

No tenemos ninguna queja con el servicio.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

[View all Reviews](https://www.capterra.com/p/173576/Serviceform/reviews/)

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