Sikom Software

AgentOne ContactCenter Suite

Who Uses This Software?

Banks and insurance companies, Service Providers, Commerce, Industry, Utility companies, Telekommunication/IT, Public Administration,...

Average Ratings

  • Overall
  • Ease of Use
  • Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Deployment
    Cloud, SaaS, Web
    Installed - Windows
  • Training
    Live Online
    In Person
  • Support
    Business Hours
    24/7 (Live Rep)

Vendor Details

  • Sikom Software
  • Germany

About AgentOne ContactCenter Suite

Sikom AgentOne ContactCenter: Efficient communication for all! When it comes to making the first impression, there is no second chance. Only when they have access to the right technology can your employees focus on the most important task being effectively in contact with the customer on all channels. With AgentOne ContactCenter from Sikom you enable your employees to leverage a technology that so far has been available only for large implementations.

AgentOne ContactCenter Suite Features

  • Blended Call Center
  • Call Logging
  • Call recording
  • Call Scripting
  • Campaign Management
  • Escalation Management
  • Inbound Call Center
  • Interactive Voice Response
  • Manual Dialer
  • Outbound Call Center
  • Predictive Dialer
  • Progressive Dialer
  • Queue Management
  • Real-time Chat
  • Reporting/Analytics

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