--- title: "Keatext Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Keatext Software - reviews, pricing plans, popular comparisons to other Predictive Analytics products and more." source_url: "https://www.capterra.com/p/173675/Keatext/" page_type: "product" language: "en" --- # Keatext Software Review 2026: Features, Integrations, Pros & Cons Last updated on August 26, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Keatext ## What is Keatext? Keatext brings the voice of customer and employee into your day-to-day activities to create better people experiences. 1. Upload feedback with a seamless setup You don't need to redesign your tech stack to understand the voice of customer and employee. Keatext fits right in as a cloud-based, standalone analytics platform. Upload your own data files or use our integrations to discover insights in minutes. 2. Understand the experiences you deliver People are already telling you their experiences with your company. Identify blind spots and learn what you don't know is hurting the customers or employees you depend on. Find out key drivers that impact satisfaction. Advocate for smarter, data-driven decisions. 3. Recommend actions with the most impact Suggest improvements with the most impact on people experiences. With AI-driven recommendations tailored to your business context, Keatext makes reporting easy. Download an insight summary that's ready to share with your team or manager. ## What is Keatext used for? [Data Analysis](https://www.capterra.com/data-analysis-software/)[Predictive Analytics](https://www.capterra.com/predictive-analytics-software/)[Reporting](https://www.capterra.com/reporting-software/) Top alternative Featured Overall rating Based on 19 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $550 Per Month Free trial available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Keatext?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.keatext.ai&name=Keatext) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Keatext 3.8 (19) VS. [4.5 (285)](https://www.capterra.com/p/169053/Looker/reviews/) Starting Price $550 Per Month Starting Price Contact vendor Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.1 (19) Ease Of Use 4.3 (2,352) Value For Money 3.7 (18) Value For Money 4.4 (1,537) Customer Service 4.3 (17) Customer Service 4.5 (1,451) ## Keatext alternatives Highest Rated [4.5 (391)](https://www.capterra.com/p/109731/Minitab-Statistical-Software/reviews/) Starting price $1851.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 93% of reviewers rated it above 4 stars [4.3 (331)](https://www.capterra.com/p/119119/Domo/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 85% of reviewers rated it above 4 stars [4.5 (26)](https://www.capterra.com/p/162524/DataTap/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [4.4 (361)](https://www.capterra.com/p/129749/Zoho-Analytics/reviews/) Starting price $30.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 91% of reviewers rated it above 4 stars ## FAQs about Keatext Overview ### Which roles and teams benefit most from Keatext? Keatext is most used by consultants, analysts, and customer experience teams that need to turn large volumes of feedback into clear themes and actionable insights. Product leaders, sales managers, and founders use it to monitor sentiment, identify pain points, and support faster decisions with structured text analysis. Answer based on 19 reviews Overview ### What company size and specific industries is Keatext built for? Keatext is designed for mid-market and enterprise CX, marketing, and HR teams that need to analyze large volumes of customer and employee feedback. It suits organizations handling reviews, open-ended surveys, and contact center tickets, especially those in service-heavy and feedback-driven sectors. Features and Usability ### What are the key features of Keatext? Keatext offers AI and machine learning for text analysis, sentiment analysis, language detection, topic clustering, and summarization. It also includes dashboards, ad hoc reporting, data visualization, benchmarking, and filtering, plus data connectors, third-party integrations, workflow automation, and survey and feedback management for multi-channel customer research. Integrations ### Which third-party tools and platforms does Keatext integrate with? Keatext integrates with 5 third-party platforms, including Salesforce Sales Cloud, ServiceNow, SurveyMonkey, Zendesk Suite, and iPerceptions. These integrations cover CRM, service management, and survey feedback tools, giving Keatext connections to widely used systems for collecting and analyzing customer input. Getting Started and Support ### What training and onboarding options does Keatext offer? Keatext provides in person training, live online sessions, webinars, documentation, and videos to help teams get started. In person and live online formats support guided instruction, webinars cover scheduled group learning, documentation offers written reference material, and videos provide visual walkthroughs for self-paced review. Getting Started and Support ### What customer support options does Keatext offer? Keatext provides email/help desk, FAQ/forum, knowledge base, phone support, and chat. No reviewer feedback is available to describe response times, helpfulness, or common support frustrations, so the support experience cannot be characterized beyond the listed channels. ## Features AI summary Based on 478 Predictive Analytics reviews Capterra data shows that buyers of predictive analytics software rank the following features as their top priorities: - **Reporting/Analytics** (**44%** of reviewers rated this feature as critical) - **Data Visualization** (**48%**) - **Performance Metrics** (**45%**) Keatext supports all three of the features reviewers consider most important: **Reporting/Analytics**, **Data Visualization**, and **Performance Metrics**. Together, these capabilities help businesses track trends, understand results more clearly, and monitor outcomes over time, providing teams with the insight needed to make better decisions and improve performance. Reporting/Analytics 4.5 (2) 50.00% of 2 reviewers that rated this feature as important or highly important View and track pertinent metrics to find patterns and gain insights from data Data Visualization 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Graphical representation of data Performance Metrics 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important A set of indicators that tracks the performance of networks, applications, systems, teams, etc. AI/Machine Learning 5.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Software program that continuously adjusts its behavior based on observed data Data Discovery 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Discover and connect variety of data sources to the application for analysis Predictive Analytics 5.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Predict future data based on historical data sets Keatext 70 features ### All Features - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Ad hoc Query: One-off queries made on an as-needed basis - Ad hoc Reporting: Generate one-off reports that meet information requirements - AI/Machine Learning: Software program that continuously adjusts its behavior based on observed data - Annotations: Highlight content and/or make notations about parts of content - Application Development: Build unique software tools based on your specific requirements - Benchmarking: Compare key metrics for the business against prominent players in the industry - Boolean Search: Capability to use a search engine via operators like AND, NOT, and OR - Categorization/Grouping: Organize and group data or items based on various criteria - Chat/Messaging: Communicate using direct chat or messages within the system - Collaboration Tools: Provides a channel for team members to share AI models, media files, communicate, and work together - Commenting/Notes: Leave comments and notes on documents for others to view - Customer Experience Management: Track and understand a customer's overall satisfaction with a product or service to identify areas of improvement. - Customer Journey Mapping: Visualize and analyze customer experience across all touchpoints and channels - Customer Profiles: Record customer information, purchase history, and other notes - Customer Segmentation: Process of dividing customers into groups based on common characteristics - Customizable Dashboard: Alter the layout and content of dashboards - Customizable Reports: Alter the layout and content of reports - Dashboard: Assembly of graphs and charts for visualizing and tracking statistics/metrics - Dashboard Creation: Creation and customization of dashboards - Data Analysis Tools: Analyze survey results via statistical testing or crosstabs directly within the software - Data Blending: Merge data from multiple sources to a single data set - Data Capture and Transfer: Import, collect, and capture data from multiple sources - Data Classification: Grouping log entries based on similar attributes. - Data Cleansing: Removes data that is incomplete, inaccurate, or irrelevant from a dataset - Data Connectors: Connect to big data sources - Data Discovery: Discover and connect variety of data sources to the application for analysis - Data Import/Export: Import and export data to and from software applications - Data Visualization: Graphical representation of data - Drag & Drop: Assemble applications and processes by dragging over and arranging pre-built components - Feedback Management: Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service - Filtering: Find & retrieve relevant data or documents - For Healthcare: Software designed for the healthcare industry - High Volume Processing: Process and analyze large volume of data - Integration into Third Party Applications: Embed/link applications into third party software so it can be accessed within a third party system - Interactive Reports: Edit and personalize data view as needed - Knowledge Management: Gather, organize, share, and analyze knowledge in terms of resources, documents, and people skills - Language Detection: Identify different languages - Marketing Reports: Reports specific to marketing and associated campaigns - Mixed Methods Research: Combining elements of both quantitative and qualitative data to conduct research - Multi-Channel Data Collection: Collect information from multiple sources - Multi-Language: Manage and support multiple languages - Multiple Data Sources: Allows users to manage data from a number of sources - Natural Language Processing: Process and analyze human language in text or audio form - Negative Feedback Management: Identify, track, and respond to negative feedback - No-Code: Drag and drop/visual interfaces that allow non-tech users to build without writing code - Performance Metrics: A set of indicators that tracks the performance of networks, applications, systems, teams, etc. - Predictive Analytics: Predict future data based on historical data sets - Predictive Modeling: Analyzing historical and current data and generating a model to help predict future outcomes. - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Search/Filter: Search and filter data across systems to locate required information by entering keywords or certain criteria - Segmentation: Group leads or contacts based on their specific characteristics - Self-service Analytics: Generate reports on your own without IT involvement - Sentiment Analysis: Categorize emotions expressed and identify if they are positive, negative or neutral - Single Sign On: Allow users to access multiple services after entering their login credentials once - Statistical Analysis: Apply statistical/mathematical models to sets of data - Survey/Poll Management: Create and administer polls and surveys - Surveys & Feedback: Gauge satisfaction and receive information for improvement and success - Tagging: Attach digital tags to documents and assets for identification, search, or monitoring purposes - Text Analysis: Process of extracting and classifying information from text, such as tweets, emails, product reviews, etc - Text Fields: Open text box field - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Topic Clustering: Identify topics to prioritize document research - Trend Analysis: Review data from past periods to reveal recurring tendencies and predict future performance - User Research Analysis: Analyze and gain insights into user experience - Visual Analytics: Interact with data visualization elements, such as charts and graphs, to drill down into data - Visual Discovery: Process of visually navigating data and applying analytics to detect patterns, gain insight, and answer specific business queries. - Widgets: An extended application or connector that enables users to perform additional services with their current set of tools - Workflow Automation: Streamlining repetitive tasks and activities through automated and predefined workflows --- Get Advice We can help you find the software with the features you need. Features 3.5 (19) 3.5 Based on 19 reviews ## Pricing Value for money 3.7 (18) Free Trial Basic $550.00 Per Month Value for money 3.7 (18) 3.7 Based on 18 reviews ## Integrations [ Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[ SurveyMonkey](https://www.capterra.com/p/253516/SurveyMonkey/)[ Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/)[ ServiceNow](https://www.capterra.com/p/254088/ServiceNow/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.3 (17) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.3 (17) 4.3 Based on 17 reviews ## User reviews Overall rating 3.8 Based on 19 reviews Filter by rating 5(3) 4(9) 3(7) 2(0) 1(0) Mentioned topic Sorted by most recent KT kerem T. sales manager Consumer Goods ### "Perform better to your customers with Keatext" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 3.0 3.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 September 17, 2022 It was all ok !! Pros Keatext is a very powerful tool. It has many functions while performing your customers better with efficient way. Especially comperative analysis helped me a lot. Cons Nothing specific, but in this kind of softwares ,users may need additional how to guide videos or documents. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. KF Katherine F. Principal Management Consulting ### "Excellent tool, great value" 5.0 Overall Rating 5.0 5.0 Ease of Use 3.0 3.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 10, 2021 Pros Simply put, I love Keatext. Keatext enables me to draw out insights and create concomitant visualizations, and to do so quickly. It is easy to use and intuitive. Beyond the tool itself, the Keatext team goes above and beyond to serve their clients, whether through trainings or quick-turnaround scrape requests. Keatext is not cheap but the value it delivers--both in terms of the tool itself, as well as the time it saves me from writing scrapes and do a completely manual analysis--is more than worth it. Cons Some workflows and work areas within the tool still feel a little clunky. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. SC Sharon C. AC Management Consulting ### "Good for some use cases, but not for my case" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 2.0 2.0 Customer Service 4.0 4.0 Likelihood to Recommend 5/10 April 22, 2020 Pros Power to analyze thousands of text data rows. Cons Limitations are so clear. 1) Filter set renews every time I update the data even though the columns are the same in the same order. 2) Cumbersome to add any filters. It would be nice to drag and drop like in Excel pivot table or in Tableau. 3) Its AI is not able to read beyond typos. Making sure the thousands of rows of text data doesn't contain any typo is a burden for its users. 4) Noun = topic, adjective = sentiment -- too binary. What if users express the same idea by saying "reliability is great" and "reliable product"? Shouldn't it be considered the same? But Keatext doesn't know how to do that. 5) Unclear how retraining works. There were 1000 times I wanted to retrain the AI, but there wasn't enough guideline. 6) AI can't read between the lines. It's too single dimensional. Nuance won't be picked up by Keatext. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor July 8, 2020 Hi Sharon, thank you for taking the time to provide us feedback. We have worked numerous improvements on the platform and are releasing very exciting new features shortly. As a more specific response to all your points, we believe we can help with a short training session as all the points above are already available in the platform. Please connect with us on sales@keatext.com and we will be very happy to show you the results and get your feedback! Thank you very much, KF Katerina F. Associate Consultant Management Consulting ### "Good idea but execution was lacking" 3.0 Overall Rating 3.0 3.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 5/10 April 17, 2020 Pros The sorting features were really helpful. I liked being able to group by sentiment. Cons There was still a TON of manual work required which was extremely time-consuming given all of the data we entered. The software didn't do a good job of grouping words that were essentially the same (e.g. Culture, culture, and cultures would be considered separate words). Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor April 23, 2020 Hello, Katerina, Thank you for your comment, much appreciated! Working on groupings can be tedious at times, but we've been working a lot on our automated grouping approaches recently (including the examples you mentioned) and also adding import/export functionality to reuse work done from one project to another. We would be very happy to show you the results and get your feedback! Thank you very much, Marci RH Rachel H. Consultant Management Consulting ### "Keatext is great in theory but needs improvement in practice" 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 3.0 3.0 Likelihood to Recommend 6/10 April 14, 2020 Pros Keatext was easy to download and delivers on its promise to categorize large amounts of text data into digestible pieces/themes. Cons Keatext does not allow you to regroup easily, and doesn't appear to learn new categories after you have previously grouped them manually Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor April 16, 2020 Hi Rachel, thanks for the feedback! We've been working a lot recently on the group management screens with the goal of improving usability. We also reviewed approaches for better automated grouping and introduced features to support larger categories (like a taxonomy or a customer journey map). We would be happy to take the time to present you the new features and get your feedback. We also have recently introduced Export and Import of custom groups, which allows you to reuse well formed groups by subject in different projects. This way the application is going to learn from the custom groups and regroup all new members into existing groups.Marci SL Shelleen L. Senior Safety Engineer Aviation & Aerospace ### "Keatext Review" 3.0 Overall Rating 3.0 3.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 4.0 4.0 Likelihood to Recommend 7/10 March 13, 2019 It doesn't completely mitigate the need to read every comment and categorize them myself. The hope was the text analysis tool would mitigate the need to read every comment, but it doesn't quite get there. Pros It is another tool to use as we review the survey comments and understand the concerns. Cons It seems a little convoluted, klunky, lots of steps to get to something useful, but still not what we are looking for. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor April 16, 2020 Shelleen, thank you for the feedback. We have introduced a lot of new features in the recent months and would love to walk you through them as we have drastically improved the User Interface. We would also be interested to learn more about your requirements in order to bring you solutions. Feel free to drop us a note at sales@keatext.com. Marci VM Vinayak M. Associate Research ### "Keatext - Simple, Effective" 3.0 Overall Rating 3.0 3.0 Ease of Use 5.0 5.0 Features 3.0 3.0 Customer Service 0.0 0.0 Likelihood to Recommend 7/10 March 9, 2019 It's simple and effective, good to use for doing overall sentiment analysis of a something simple like a survey. Need to manually bucket entries and create themes is a pain though. Pros Simple to use - Steps are easy to understand, no chance of missing out on something important tucked away in a random corner of the interface Cons Doesn't seem to have too many features - does sentiment analysis of keywords, allows you to bucket and create themes. What would have been amazing if it somehow grouped words together and made themes on it's own. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor April 16, 2020 Dear Vinayak, thank you for your positive feedback and for using Keatext. We have added new features to help with bucket entries, and would love to demonstrate these features to you. If you are interested, please drop us a line here: sales@keatext.com. Marci JR Justin R. Associate Consultant Management Consulting ### "KeaText success and downfalls" 3.0 Overall Rating 3.0 3.0 Ease of Use 2.0 2.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 6/10 March 8, 2019 My overall experience with KeaText has been positive. Although there was trouble uploading the reviews initially, the customer service team helped us figure this out, and the analysis ended up proving to be helpful. Pros I like that it can assess connotations within long reviews, rather than looking at each review one at a time. Cons It is not very intuitive how to use the software. The formatting has to be a very particular way in order for your records to upload properly. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor April 16, 2020 Thanks very much for your feedback. We are very glad to hear that Keatext has been able to help you to quickly identify and understand underlying themes with customer feedback. We're sorry you are having challenges with verbatim accuracy though and would like to find a solution. Please drop me a line at sales@keatext.com so that we can look into this further! Marci AN Anonymous User Associate Management Consulting ### "A useful tool but needs improvement" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 3.0 3.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 March 8, 2019 We were trying to understand customer perception of few cosmetic brands on social media websites and Keatext helped a lot in understanding underlying themes but need to be careful about the verbatim accuracy Pros The software can process and provide verbatim very fast and in a very intuitive GUI Cons The verbatim is mainly based on keywords used in the sentence such as "Good", "bad" etc. And aren't always accurate. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor April 16, 2020 We are very glad to hear you have had such a positive experience with Keatext, thanks so much for sharing! We're sorry that you did not find it as intuitive as you would like, however we have made huge upgrades to our features and would love the chance to share them with you personally. If you are interested, please drop us a line at sales@keatext.com Marci DK Dawn K. Advanced Analytics Management Consulting ### "Keatext for consultants" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 0.0 0.0 Likelihood to Recommend 7/10 March 1, 2019 Pros It is quick to set up, very easy to use and explain to others. Makes analyzing a large set of reviews quicker. Cons Better for text analytics - sentiment analysis is not sophisticated enough. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor March 20, 2019 Thank you for your feedback! [View all Reviews](https://www.capterra.com/p/173675/Keatext/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.