Best For

Keatext is perfect for anybody who needs a precise understanding of voice of customer or employee, in hospitality, retail, or HR, it gives you marketing data for brand loyalty & reputation management.

Product Details

Keatext is an AI-powered text analytics platform that synthesizes in seconds large volumes of feedback from multiple channels (such as open-survey questions, online reviews and social media posts) to produce actionable insights delivered on one comprehensive dashboard. Keatext requires no setup, and features multilingual analysis and context-sensitive, industry-agnostic understanding, as well as automatic visualization of correlations and trends with immediate report-sharing capabilities.

Contact Details

Keatext

https://www.keatext.ai

Founded in 2010

Located in Canada

Trend Detection
Trend Detection
Trend Detection
Share Watchlist
Custom Filter
Analysis in En & Fr
Combine Sources

Starting Price

  • Not provided by vendor

Free Demo

Platform

  • Installed - Mac
  • Cloud, SaaS, Web
  • Installed - Windows
  • Mobile - iOS Native
  • Mobile - Android Native

Training

  • In Person
  • Live Online
  • Webinars
  • Documentation

Support

  • Business Hours
  • Online

Keatext Features

Annotations
Collaboration
Data Visualization
Media Analytics
Mixed Methods Research
Multi-Language
Qualitative Comparative Analysis
Quantitative Content Analysis
Sentiment Analysis
Statistical Analysis
Text Analytics
User Research Analysis
Chatbot
For Healthcare
For Sales
For eCommerce
Multi-Language
Predictive Analytics
Process/Workflow Automation
Virtual Personal Assistant (VPA)
Collaboration
Data Blends
Data Cleansing
Data Mining
Data Visualization
Data Warehousing
High Volume Processing
No-Code Sandbox
Predictive Analytics
Templates
Alerts/Notifications
Benchmarking
Competing Product Analysis
Keyword Tracking
Social Media Monitoring
Trend Analysis
Website Monitoring
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Data Collection
Predictive Analytics
Sentiment Analysis
Survey/Poll Management
Text Analysis
Action Management
Attribution Modeling
Behavioral Analytics
Collaboration
Customer Profiles
Data Import / Export
Predictive Analytics
Surveys & Feedback
Templates
Data Discovery
Data Visualization
High Volume Processing
Predictive Analytics
Regression Analysis
Sentiment Analysis
Statistical Modeling
Text Analytics
Convolutional Neural Networks
Document Classification
Image Segmentation
ML Algorithm Library
Model Training
Neural Network Modeling
Self-Learning
Visualization
Deep Learning
ML Algorithm Library
Model Training
NLP
Predictive Modeling
Statistical / Mathematical Tools
Templates
Visualization
A/B Testing
Campaign Tracking
Channel Attribution
Customer Journey Mapping
Dashboard
Performance Metrics
Predictive Analytics
ROI Tracking
Social Media Metrics
Website Analytics
Boolean Queries
Document Filtering
Graphical Data Presentation
Language Detection
Predictive Modeling
Sentiment Analysis
Summarization
Tagging
Taxonomy Classification
Text Analysis
Topic Clustering

Keatext Reviews

Showing 5 of 14 reviews
Overall
3.5/5
Ease of Use
4/5
Customer Service
4.5/5
Verified Reviewer
Marketing and Advertising, 1-10 employees
Used the software for: 6-12 months
Overall Rating
4/5
Ease of Use
4/5
Customer Service
5/5
Features
4/5
Value for Money
4/5
Likelihood to Recommend
8/10
Reviewer Source 
Source: Capterra
January 19, 2019

“You will like it”

OverallDefinitely recommended if you're interesting in analyzing text feedback and use it for decision-making.
ProsI got a chance to use Keatext for a client and I loved it. There are so many ways you can use this tool to get better at marketing. The sky is the limit - literally. Since then, I have recommended this tool to several clients who were struggling to understand their customers and were interested in creating buyer personas. 1. Easy-to-use rather it is fun app that will make you love you work. 2. Great customer support. 3. Let's you monitor customer sentiments, trends, and more across multiple channels.
Cons1. They have blacklisted IPs of several countries which restricts potential clients from accessing their website. Not sure what's the logic here but if it's a global tool, everyone should be able to access website. 2. Third-party integration needs more work.

Vendor Response

By Keatext on March 20, 2019
Thank you for your review! We do not blacklist IP addresses, though we have safety features in place to prevent suspicious activity. Feel free to reach out if you have troubles accessing our tool!
Reviewer Source 
Source: Capterra
January 19, 2019
Myshka S.
CX Specialist
Consumer Services, 5001-10,000 employees
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
March 23, 2018

“Easy, great support and collaboration by Keatext”

ProsThe sentiment score it provides as well as the text categories such as problem, praise, suggestion, question.
ConsBecause there is a limit of data depending on you pricing, when you upload a file by error (not right file, data not prepared before hand, etc.) and have to delete and reupload, it counts in the data limit. However, I must say Keatext has always been very open to exceptions to increase limit in the past for these special situations.

Vendor Response

By Keatext on May 2, 2018
Hi Myshka, I'm grateful you took the time to review our platform. Not only are you our oldest customer, but you're a true partner in helping us grow and better ourselves. Thanks, Tatiana
Reviewer Source 
Source: Capterra
March 23, 2018
Sarwan B.
Student
Unspecified
Used the software for: 1-2 years
Overall Rating
4/5
Ease of Use
5/5
Customer Service
5/5
Features
4/5
Value for Money
4/5
Reviewer Source 
Source: Capterra
March 23, 2018

“Does most of the work on its own, and easy to use”

ProsI love the user interface and how easy it is to move between pages. and we can just keep clicking on the words to go deeper.
Consthe thesaurus function is a bit annoying. Sometimes even after we merge the words, they are still visible as separate words. It would be nice if a word cloud can be generated for the entire database

Vendor Response

By Keatext on May 2, 2018
Hi Sarwan, Glad you enjoyed the overall experience. I wonder what went wrong with the groups back when you were using it. We'll keep an eye on it, thanks for the heads up! You're right, there's no word cloud function in the app, but it's easy to make them using data export. (The world is divided in word cloud haters and word cloud lovers, we thought we'd stay neutral so we can have them all as customers. :D) Thank you for the review, it contained valuable feedback! Tatiana
Reviewer Source 
Source: Capterra
March 23, 2018
Samir T.
Consultant
Unspecified
Used the software for: 6-12 months
Overall Rating
4/5
Ease of Use
4/5
Customer Service
4/5
Features
4/5
Value for Money
4/5
Reviewer Source 
Source: Capterra
March 20, 2018

“I used Keatext for sentiment analyses on large datasets.”

ProsEasy to use, good visuals, easy to import data... it was fun to see hypotheses get confirmed or infirmed by the analysis. It was the first time that i tried a software with a sentiment analysis this well presented. I was able to export intelligence from my analyses that were very valuable to me.
ConsSentiment analysis needs very large amounts of data to be relevant. Even if i liled the output, i was not able to get lots of value with smaller data sets. The precision was sometimes off and i had to manually analyse the data afterwards.

Vendor Response

By Keatext on May 2, 2018
Hi Samir, I'm happy you shared some insights into how you used the tool. I think you tried our previous version, since then we've improved our analytics including the sentiment analysis. Your observation concerning small datasets is very interesting. I'd be curious to know what's your threshold of small vs. large. I usually prefer datasets with at least 3000 comments, just to be closer to a statistically significant sample size. Please get in touch if you'd like to take it for another spin and thank you kindly for all the details you shared in your review. Tatiana
Reviewer Source 
Source: Capterra
March 20, 2018
Vanessa S.
Product Owner
Music, 51-200 employees
Used the software for: Less than 6 months
Overall Rating
3/5
Ease of Use
3/5
Customer Service
3/5
Features
3/5
Value for Money
3/5
Likelihood to Recommend
5/10
Reviewer Source 
Source: Capterra
March 26, 2018

“I was approached by Jay so I tried out Keatext mostly to give feedback.”

OverallKnowing general sentiment of people writing into our support team.
ProsI thought it was interesting to have a quick and easy way to see positive comments and negative comments as a trend and by terms.
ConsThe AI would often wrongly flag things as negative or positive because our users use interesting expressions and speak extremely casually. The software doesn't provide us enough value because it doesn't help our staff answer tickets more quickly.

Vendor Response

By Keatext on May 2, 2018
Hi Vanessa, Thank you for taking the time to review Keatext, your feedback is much appreciated! Since you last spoke to Jay we've upgraded our analytics engine, which means we have improved accuracy even when users talk casually. We even added the feature you suggested!- an overall satisfaction score extracted directly from the comments. However, you're right, it wouldn't help much with the use case of answering individual tickets. Most of our customers use Keatext to extract overall trends and themes to help inform strategic decision makers (product managers, community managers or customer experience managers). Thank you once again for your invaluable contribution! Tatiana
Reviewer Source 
Source: Capterra
March 26, 2018