--- title: "Vee24 Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Vee24 Software - reviews, pricing plans, popular comparisons to other Live Chat products and more." source_url: "https://www.capterra.com/p/173701/Vee24/" page_type: "product" language: "en" --- # Vee24 Software Review 2026: Features, Integrations, Pros & Cons Last updated on September 16, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) Vee24 ## What is Vee24? Vee24’s customer engagement platform - takes you beyond simple text chat with the ability to add features such as video chat, cobrowsing, chatbots and scheduling. Each module is available separately but seamlessly integrated into one platform as your future needs change. Customers include Jordan’s Furniture, Clarins, DFS, the Watches of Switzerland Group, Eastern Bank, Sytner, and Schuh. These customers see increases in conversion rates, average order value, first call resolution and NPS. ## What is Vee24 used for? [Live Chat](https://www.capterra.com/live-chat-software/)[Customer Engagement](https://www.capterra.com/customer-engagement-software/) Top alternative Featured Overall rating Based on 13 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $1 Flat Rate, Per Year Free trial not available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Vee24?[Manage this product listing](https://www.g2.com/products/vee24/claim_requests/new?auto=true) ## Vee24 Overview Updated September 2026 AI summary Vee24 offers businesses of all sizes a live chat and customer engagement platform designed to facilitate real-time communication with website visitors. It combines features like proactive chat, customizable branding, chat transcripts, and reporting with options for screen sharing, CRM integration, and multi-channel communication. Vee24 is deployed via cloud and supports a range of desktop and mobile devices. ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Vee24 4.7 (13) VS. [4.8 (547)](https://www.capterra.com/p/197141/Tremendous-Rewards/reviews/) Starting Price $1 Flat Rate, Per Year Starting Price Contact vendor Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.8 (13) Ease Of Use 4.9 (4,063) Value For Money 4.4 (12) Value For Money 4.8 (2,864) Customer Service 4.7 (13) Customer Service 4.7 (2,797) ## Vee24 alternatives [4.7 (1,789)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting price $15.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [4.5 (3,481)](https://www.capterra.com/p/124981/Freshdesk/reviews/) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.5 (830)](https://www.capterra.com/p/136189/Salesforce/reviews/) Starting price $25.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 91% of reviewers rated it above 4 stars [4.7 (267)](https://www.capterra.com/p/150695/Lucky-Orange/reviews/) Starting price $39.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/173701/Vee24/alternatives/) ## FAQs about Vee24 Overview ### Which roles and teams benefit most from Vee24? Vee24 is most used by customer experience leaders, virtual sales teams, and retail advisors who need to deliver live video consultations, guide shoppers, and improve conversion. Managers and executives use it to oversee virtual boutique performance, while product and systems teams support implementation, integrations, and service optimization. Answer based on 13 reviews Overview ### What company size and industries is Vee24 built for? Vee24 is built for enterprise consumer-facing brands, with 54% of reviewers from enterprises and retail leading at 54%. It also serves small businesses, which account for 46% of reviewers, plus Information Technology and Services at 15% and Computer Hardware at 8%, often for live chat. Answer based on 13 reviews Features and Usability ### What are the key features of Vee24? Vee24 offers live chat and real-time consumer-facing chat, plus proactive chat, chat history, and canned responses for customer conversations. It also includes CRM, contact management, customer database, and customer history, along with analytics, website visitor tracking, access controls, file sharing, video conferencing, and third-party integrations. Getting Started and Support ### What training and onboarding options does Vee24 offer? Vee24 provides in person training, live online sessions, documentation, and videos. In person and live online formats support guided instruction, while documentation offers written reference material and videos provide self-paced learning resources for teams getting started. Getting Started and Support ### What customer support options does Vee24 offer? Vee24 offers Email/Help Desk, FAQ/Forum, Phone Support, 24/7 Live Rep, and Chat. Support quality cannot be characterized from reviewer feedback here, so only the listed channels can be confirmed. Users seeking help may rely on these contact options and self-service resources for assistance. ## Features AI summary Based on 6,967 Live Chat reviews Capterra data shows that buyers of live chat software rank the following features as their top priorities: - **Chat/Messaging** (**54%** of reviewers rated this feature as critical) - **Real-Time Notifications** (**51%**) - **Multi-Channel Communication** (**44%**) Vee24 supports all three of the features reviewers rate most important: **Chat/Messaging**, **Real-Time Notifications**, and **Multi-Channel Communication**. Together, these capabilities help businesses respond faster, manage conversations across channels, and keep customer interactions current, allowing teams to deliver more timely and consistent support. Mobile Access 4.5 (10) 70.00% of 10 reviewers that rated this feature as important or highly important Access software remotely via mobile devices Transcripts/Chat History 4.8 (11) 63.64% of 11 reviewers that rated this feature as important or highly important View messages sent by both parties during the chat conversation Real-time Consumer-facing Chat 4.4 (11) 72.73% of 11 reviewers that rated this feature as important or highly important Engage in direct, instant messaging with consumers Reporting/Analytics 3.9 (9) 55.56% of 9 reviewers that rated this feature as important or highly important View and track pertinent metrics to find patterns and gain insights from data File Sharing 4.6 (8) 37.50% of 8 reviewers that rated this feature as important or highly important Public or private sharing of digital files such as documents, audio/video, images, and more Proactive Chat 4.7 (7) 57.14% of 7 reviewers that rated this feature as important or highly important Copy on the page or chat window encouraging the user to engage with the chat option Vee24 47 features ### All Features - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Activity Tracking: Track and document all activities across devices, networks, and other systems - API: Application programming interface that allows for integration with other systems/databases - Autoresponders: Create and automatically send premade copy in response to customer messages - Canned Responses: Shortcuts for inputting frequently used messages - Chat/Messaging: Communicate using direct chat or messages within the system - Co-Browsing: Allows agents to join a customer's browser session and navigate through the website with them. - Collaboration Tools: Provides a channel for team members to share AI models, media files, communicate, and work together - Contact Management: Manage, organize, and store contact information - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Customer Database: A collection of customer information such as contact details, demographics, previous interactions, etc. - Customer Experience Management: Track and understand a customer's overall satisfaction with a product or service to identify areas of improvement. - Customer History: Access previous interactions or concerns to maintain customer relationships - Customer Segmentation: Process of dividing customers into groups based on common characteristics - Customizable Branding: Add customized logos and colors to align with company branding - Customizable Fields: Customize data fields to support various needs and use cases - Customizable Reports: Alter the layout and content of reports - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Document Storage: Store and organize documents in a centralized system - Email Management: Manage, store and organize emails within the system or via third-party apps - Engagement Tracking: Tracks metrics that provide insight into how a user interacts with any interface or product - Feedback Management: Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service - File Sharing: Public or private sharing of digital files such as documents, audio/video, images, and more - Geotargeting: Geographic location of visitors determines behavior of the software - Interaction Tracking: Track interaction history by documenting conversations for contacts - Live Chat: Ability to chat online in real time - Mobile Access: Access software remotely via mobile devices - Monitoring: Observe and track the demand, usage, progress or quality of a system, product, or user - Multi-Channel Communication: Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. - Multi-Language: Manage and support multiple languages - Offline Form: Form to collect visitor contact information when live chat isn't available - Proactive Chat: Copy on the page or chat window encouraging the user to engage with the chat option - Real-Time Analytics: Analyze and gain insights into data in real-time - Real-time Consumer-facing Chat: Engage in direct, instant messaging with consumers - Real-Time Data: Receive data and information in real time - Real-Time Notifications: Notifications that are delivered to users as soon as an event occurs - Real-Time Reporting: Active reporting of data and metrics - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Screen Sharing: Digitally share screen view with others - Social Media Integration: Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. - Surveys & Feedback: Gauge satisfaction and receive information for improvement and success - Tagging: Attach digital tags to documents and assets for identification, search, or monitoring purposes - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Transcripts/Chat History: View messages sent by both parties during the chat conversation - Transfers/Routing: Transfer queries and organize messages between agents - Visual Analytics: Interact with data visualization elements, such as charts and graphs, to drill down into data --- Get Advice We can help you find the software with the features you need. Features 4.7 (13) 4.7 Based on 13 reviews ## Pricing Value for money 4.4 (12) Basic $1.00 Flat Rate,Per Year Value for money 4.4 (12) 4.4 Based on 12 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.7 (13) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.7 (13) 4.7 Based on 13 reviews ## User reviews Overall rating 4.7 Based on 13 reviews Filter by rating 5(9) 4(4) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent Argenis U. CEO Computer & Network Security ### "My ally in providing an exceptional customer service experience" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 July 24, 2023 I also love the shared navigation functionality, which has allowed me to resolve issues faster and more efficiently by being able to share the screen with the agent. Pros I really love the ease with which you can interact with customer service agents through different channels. Cons On some occasions I have experienced a certain delay in the response, which can cause me a bit of frustration or discomfort, especially when trying to solve an urgent problem. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Carlos Orlando R. Katana PIM Computer Hardware ### "The ultimate tool for an unparalleled customer service experience" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 July 22, 2023 The platform has revolutionized the way I interact with customer service. The ability to have real-time video chats has made conversations more personal and effective. Shared browsing has also been a great help. Pros I like the ability to have real-time interactions with my customer service representatives via video chat. This adds a level of personalization and closeness not found in other communication channels. Cons I would like to see improved is the stability of the platform in terms of connection and performance. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. JA Juan Andres M. Administracion de Empresas Information Technology and Services ### "Es muy util" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 20, 2023 Pros Este aplicativo es muy util para proporcionar servicio a los clientes. Cons La verdad no tengo ninguna queja de este aplicativo. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. EL Elmer L. Ingeniero de sistemas Information Technology and Services ### "Vee24 el mejor software de gestion" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 8, 2023 En general considero que es una excelente herramienta para uso continuo que me permite tener una excelente relacion con el cliente. Pros El poder mostrar por medio de este software los productos de la compañia a los clientes sin necesidad de visitarnos presencialmente. Cons En general el software es muy robusto y por ahora no he encontrado fallas. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Jose C. bachelor Internet ### "The most amazing customer service experience I've ever had." 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 7/10 July 6, 2023 From the moment I stepped into this platform, I was captivated by its ease of use and intuitive interface. I felt like I was navigating a virtual universe designed just for me. The platform allowed me to interact with the brands I love in a whole new and exciting way. Pros It's just amazing, like a dream come true! What I liked the most about this platform was its ability to merge different features like video chat and chatbots into one platform. I was able to solve my doubts instantly and receive personalized help in real time. It is a true marvel! Cons One of my least favorite things about this platform is that sometimes the video chat connection can be a bit unstable. Imagine my frustration when I was in the middle of an important call and the screen would freeze or the video quality would be pixelated! It was really frustrating and ruined my whole experience. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. KG kimberley G. virtual team member Retail ### "good service for work" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 8, 2023 Pros it allows me to show customers our products without them having to come into our store. Cons the block button is too close to the save button for usage on tablets so causes issues when trying to save and outcome the call Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. NG Natalie G. Retail sales advisor (video chat) Furniture ### "Easy to use" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 8, 2023 I love that we are able to interact with our customers in a way that they are comfortable with, it is really adaptive to the customer and means that they are able to visit the store without leaving there home. Pros The software is easy to use and is kept upto date Cons the save button at the end of the chat is too close to the block button and it is making it difficult to save chats Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. ZK Zee K. Virtual Video Manager Retail ### "Perfect for what we needed" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 4, 2023 Great working with the Vee24 team. Very helpful and any issues are resolved. Pros The product is very easy to use and user friendly. It also brings in great results Cons Can be glitchy sometimes, connection issues Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. MD Macy D. Product Development Retail ### "Review from Macy at Time4Sleep" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 3, 2023 My overall experience with Vee24 has been great Pros It is very simple to use but very effective, we do not have any problems whilst using the software. Cons The only con is that the video call feature could be made full size on the customers phone, sometimes this is a bit hard to navigate for customers. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. CH claire H. Senior Customer Advisor Retail ### "Very Good! " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 3, 2023 The software is very easy to use and our induction was also very good and informative Pros I like being able to show customers our products for the customers that are unable to visit our showroom. This is a very good benefit. Cons I like everything about the software, there is not anything that I do not like. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. [View all Reviews](https://www.capterra.com/p/173701/Vee24/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.