# Vee24 Software Pricing, Alternatives & More 2026 | Capterra

> With the help of Capterra, learn about Vee24 Software - reviews, pricing plans, popular comparisons to other Live Chat products and more.

Source: https://www.capterra.com/p/173701/Vee24/pricing

---

# 

 Vee24 Software Review 2026: Features, Integrations, Pros & Cons

Last updated on March 13, 2026

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.

[Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews)

Vee24

## What is Vee24?

Vee24’s customer engagement platform - takes you beyond simple text chat with the ability to add features such as video chat, cobrowsing, chatbots and scheduling. Each module is available separately but seamlessly integrated into one platform as your future needs change. Customers include Jordan’s Furniture, Clarins, DFS, the Watches of Switzerland Group, Eastern Bank, Sytner, and Schuh. These customers see increases in conversion rates, average order value, first call resolution and NPS.

## What is Vee24 used for?

[Live Chat](https://www.capterra.com/live-chat-software/)[Customer Engagement](https://www.capterra.com/customer-engagement-software/)

Overall rating

Based on 13 user reviews

Reviews sentiment

Positive

\-

Neutral

\-

Negative

\-

Starting price

$1

Flat Rate, Per Year

Free trial  
not available

Capterra Shortlist charts the highest-rated and most popular products...

Our "Best of" badge program showcases products with the highest ratings...

Our "Best of" badge program showcases products with the highest ratings...

Do you work for Vee24?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.vee24.com&name=Vee24)

## Compare with a popular alternative

Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status.

### Vee24

4.7 (13)

VS.

[4.7 (24,035)](https://www.capterra.com/p/135003/Slack/reviews/)

Starting Price

$1

Flat Rate, Per Year

Starting Price

$8.75

Per User, Per Month

Free Trial

Free Version

Pricing Options

Free Trial

Free Version

Ease Of Use

4.8 (13)

Ease Of Use

4.6 (1,193)

Value For Money

4.4 (12)

Value For Money

4.5 (900)

Customer Service

4.7 (13)

Customer Service

4.4 (940)

## Vee24 alternatives

[4.7 (1,753)](https://www.capterra.com/p/102188/LiveAgent/reviews/)

Starting price

$15.00

Per User, Per Month

[4.6 (1,713)](https://www.capterra.com/p/62194/LiveChat/reviews/)

Starting price

$25.00

Per User, Per Month

Highest Rated

[4.8 (453)](https://www.capterra.com/p/197141/Tremendous-Rewards/reviews/)

Starting price

Contact vendor for pricing

[4.5 (1,131)](https://www.capterra.com/p/134347/Intercom/reviews/)

Starting price

$39.00

Per User, Per Month

[View all alternatives](https://www.capterra.com/p/173701/Vee24/alternatives/)

## Features

Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically.

Real-time Consumer-facing Chat

4.4 (11)

72.73% of 11 reviewers that rated this feature as important or highly important

Engage in direct, instant messaging with consumers

Transcripts/Chat History

4.8 (11)

63.64% of 11 reviewers that rated this feature as important or highly important

View messages sent by both parties during the chat conversation

Mobile Access

4.5 (10)

70.00% of 10 reviewers that rated this feature as important or highly important

Access software remotely via mobile devices

Reporting/Analytics

3.9 (9)

55.56% of 9 reviewers that rated this feature as important or highly important

View and track pertinent metrics to find patterns and gain insights from data

File Sharing

4.6 (8)

37.50% of 8 reviewers that rated this feature as important or highly important

Public or private sharing of digital files such as documents, audio/video, images, and more

Proactive Chat

4.7 (7)

57.14% of 7 reviewers that rated this feature as important or highly important

Copy on the page or chat window encouraging the user to engage with the chat option

Vee24 46 features

Define levels of authorization for access to specific files or systems

Dashboard to view the status of ongoing processes, identify current incidents and track past activities

Track and document all activities across devices, networks, and other systems

Application programming interface that allows for integration with other systems/databases

Create and automatically send premade copy in response to customer messages

Shortcuts for inputting frequently used messages

Communicate using direct chat or messages within the system

Provides a channel for team members to share media files, communicate, and work together

Manage, organize, and store contact information

Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system

A collection of customer information such as contact details, demographics, previous interactions, etc.

Track and understand a customer's overall satisfaction with a product or service to identify areas of improvement.

Access previous interactions or concerns to maintain customer relationships

Process of dividing customers into groups based on common characteristics

Add customized logos and colors to align with company branding

Customize data fields to support various needs and use cases

Alter the layout and content of reports

Pre-designed layouts that can be customized to match preferences and requirements

Store and organize documents in a centralized system

Manage, store and organize emails within the system or via third-party apps

Tracks metrics that provide insight into how a user interacts with any interface or product

Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service

Public or private sharing of digital files such as documents, audio/video, images, and more

Geographic location of visitors determines behavior of the software

Track interaction history by documenting conversations for contacts

Ability to chat online in real time

Access software remotely via mobile devices

Observe and track the demand, usage, progress or quality of a system, product, or user

Allows communication with customers or users via multiple channels such as phone, email, live chat, etc.

Manage and support multiple languages

Form to collect visitor contact information when live chat isn't available

Copy on the page or chat window encouraging the user to engage with the chat option

Analyze and gain insights into data in real-time

Engage in direct, instant messaging with consumers

Receive data and information in real time

Notifications that are delivered to users as soon as an event occurs

Active reporting of data and metrics

View and track pertinent metrics to find patterns and gain insights from data

Digitally share screen view with others

Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc.

Gauge satisfaction and receive information for improvement and success

Attach digital tags to documents and assets for identification, search, or monitoring purposes

Set up connections to third-party platforms to improve business processes

View messages sent by both parties during the chat conversation

Transfer queries and organize messages between agents

Interact with data visualization elements, such as charts and graphs, to drill down into data

Get Advice

We can help you find the software with the features you need.

Features

4.7 (13)

4.7

Based on 13 reviews

## Pricing

Value for money

4.4 (12)

Basic

$1.00

Flat Rate,Per Year

Value for money

4.4 (12)

4.4

Based on 12 reviews

Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

## Support, customer service and training options

Customer Service

4.7 (13)

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Deployment

-   Web
-   Android
-   iPhone/iPad

Typical users

-   Freelancers
-   Small businesses
-   Mid size businesses
-   Enterprises

Customer Service

4.7 (13)

4.7

Based on 13 reviews

## User reviews

Overall rating

4.7

Based on 13 reviews

Filter by rating

5(9)

4(4)

3(0)

2(0)

1(0)

Mentioned topic

Sorted by most recent

Argenis U.

CEO

Computer & Network Security

### "My ally in providing an exceptional customer service experience"

4.0

Overall Rating

4.0

4.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

4.0

4.0

Likelihood to Recommend

9/10

July 24, 2023

I also love the shared navigation functionality, which has allowed me to resolve issues faster and more efficiently by being able to share the screen with the agent.

Pros

I really love the ease with which you can interact with customer service agents through different channels.

Cons

On some occasions I have experienced a certain delay in the response, which can cause me a bit of frustration or discomfort, especially when trying to solve an urgent problem.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

Carlos Orlando R.

Katana PIM

Computer Hardware

### "The ultimate tool for an unparalleled customer service experience"

4.0

Overall Rating

4.0

4.0

Ease of Use

5.0

5.0

Features

4.0

4.0

Customer Service

4.0

4.0

Likelihood to Recommend

9/10

July 22, 2023

The platform has revolutionized the way I interact with customer service. The ability to have real-time video chats has made conversations more personal and effective. Shared browsing has also been a great help.

Pros

I like the ability to have real-time interactions with my customer service representatives via video chat. This adds a level of personalization and closeness not found in other communication channels.

Cons

I would like to see improved is the stability of the platform in terms of connection and performance.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

JA

Juan Andres M.

Administracion de Empresas

Information Technology and Services

### "Es muy util"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

July 20, 2023

Pros

Este aplicativo es muy util para proporcionar servicio a los clientes.

Cons

La verdad no tengo ninguna queja de este aplicativo.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

EL

Elmer L.

Ingeniero de sistemas

Information Technology and Services

### "Vee24 el mejor software de gestion"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

July 8, 2023

En general considero que es una excelente herramienta para uso continuo que me permite tener una excelente relacion con el cliente.

Pros

El poder mostrar por medio de este software los productos de la compañia a los clientes sin necesidad de visitarnos presencialmente.

Cons

En general el software es muy robusto y por ahora no he encontrado fallas.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

Jose C.

bachelor

Internet

### "The most amazing customer service experience I've ever had."

5.0

Overall Rating

5.0

5.0

Ease of Use

4.0

4.0

Features

4.0

4.0

Customer Service

4.0

4.0

Likelihood to Recommend

7/10

July 6, 2023

From the moment I stepped into this platform, I was captivated by its ease of use and intuitive interface. I felt like I was navigating a virtual universe designed just for me. The platform allowed me to interact with the brands I love in a whole new and exciting way.

Pros

It's just amazing, like a dream come true! What I liked the most about this platform was its ability to merge different features like video chat and chatbots into one platform. I was able to solve my doubts instantly and receive personalized help in real time. It is a true marvel!

Cons

One of my least favorite things about this platform is that sometimes the video chat connection can be a bit unstable. Imagine my frustration when I was in the middle of an important call and the screen would freeze or the video quality would be pixelated! It was really frustrating and ruined my whole experience.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

KG

kimberley g.

virtual team member

Retail

### "good service for work"

5.0

Overall Rating

5.0

5.0

Ease of Use

4.0

4.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

January 8, 2023

Pros

it allows me to show customers our products without them having to come into our store.

Cons

the block button is too close to the save button for usage on tablets so causes issues when trying to save and outcome the call

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

NG

Natalie G.

Retail sales advisor (video chat)

Furniture

### "Easy to use"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

January 8, 2023

I love that we are able to interact with our customers in a way that they are comfortable with, it is really adaptive to the customer and means that they are able to visit the store without leaving there home.

Pros

The software is easy to use and is kept upto date

Cons

the save button at the end of the chat is too close to the block button and it is making it difficult to save chats

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

ZK

Zee K.

Virtual Video Manager

Retail

### "Perfect for what we needed"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

January 4, 2023

Great working with the Vee24 team. Very helpful and any issues are resolved.

Pros

The product is very easy to use and user friendly. It also brings in great results

Cons

Can be glitchy sometimes, connection issues

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

MD

Macy D.

Product Development

Retail

### "Review from Macy at Time4Sleep"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

January 3, 2023

My overall experience with Vee24 has been great

Pros

It is very simple to use but very effective, we do not have any problems whilst using the software.

Cons

The only con is that the video call feature could be made full size on the customers phone, sometimes this is a bit hard to navigate for customers.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

CH

claire H.

Senior Customer Advisor

Retail

### "Very Good! "

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

January 3, 2023

The software is very easy to use and our induction was also very good and informative

Pros

I like being able to show customers our products for the customers that are unable to visit our showroom. This is a very good benefit.

Cons

I like everything about the software, there is not anything that I do not like.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

[View all Reviews](https://www.capterra.com/p/173701/Vee24/reviews/)

Independent research methodology

Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology.

[Learn more](https://www.capterra.com/resources/proprietary-data-research/)

How Capterra verifies reviews

Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI.

[Learn more](https://www.capterra.com/resources/how-we-verify-reviews/)

How Capterra ensures transparency

Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider's website.

[Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/)