# Vee24 Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Is Vee24 the right Live Chat solution for you? Explore 13 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/173701/Vee24/reviews

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Vee24

4.7 (13)

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Last updated March 13th, 2026

# Reviews of Vee24

Ease of use

4.8

Customer Service

4.7

## Showing most helpful reviews

Showing 1-13 of 13 Reviews

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Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

Carlos Orlando R.  
Katana PIM  
Computer Hardware  
Used the software for: I used a free trial

### "The ultimate tool for an unparalleled customer service experience"

July 22, 2023

4.0

The platform has revolutionized the way I interact with customer service. The ability to have real-time video chats has made conversations more personal and effective. Shared browsing has also been a great help.

Pros

I like the ability to have real-time interactions with my customer service representatives via video chat. This adds a level of personalization and closeness not found in other communication channels.

Cons

I would like to see improved is the stability of the platform in terms of connection and performance.

Review Source

ZK

Zee K.  
Virtual Video Manager  
Retail  
Used the software for: 2+ years

### "Perfect for what we needed"

January 4, 2023

5.0

Great working with the Vee24 team. Very helpful and any issues are resolved.

Pros

The product is very easy to use and user friendly. It also brings in great results

Cons

Can be glitchy sometimes, connection issues

Review Source

DS

Dale S.  
Customer Experience Senior Team Leader  
Retail  
Used the software for: 2+ years

### "Schuh LTD"

December 21, 2022

4.0

Overall; we feel we have a good working relationship with Vee24 - it would be desirable to have clarity on our account/client team at Vee24 to further develop our working relationship.

Pros

We have been a partner since 2011The product has helped us meet initial and ongoing business objectives through many development features and transition across platforms (desktop, tablet, mobile)Implemented a chatBOT, also helped us achieve a reduction in head count freeing up agents to deal with more complex queries. The software is agent friendly and the functionality is easy to use. The inclusion of WhatsApp to our service offer so far has proved successful - keen to develop further.Software has so many capabilities such as video and keen to explore other areas in our roadmap which we haven't had the opportunity to do yet.

Cons

Video not on.Releases are generally not straightforward - there have been times we have had to roll things back and on occasion we have highlighted issues to Vee24 we feel should have been picked up during their internal testing.Reporting/Dashboard - inconsistencies with data and due to the nature of our business function having real time visibility of these numbers is essential.

Reason for choosing Vee24

We chose Vee24 over these products because Vee24 were the first people to offer Video help.Schuh and Vee24 worked together to develop Text Chat back in 2011 because schuh wanted to offer help through both channels (Video and Text).

Review Source

KC

Karen C.  
Virtual Boutique Manager  
Retail  
Used the software for: 2+ years

### "A Seamless Service"

December 19, 2022

4.0

Overall Experience is good. They are open to development and seem to have a good understanding of what we need as a business. It would be great to get more feedback from Vee24 on what competitors are doing better and what we could improve on.

Pros

The gradual improvements has meant we can now offer a more professional and seamless service.

Cons

Mobile Phone view - Co-share can still be tricky to navigate.

Review Source

MD

Macy D.  
Product Development  
Retail  
Used the software for: 6-12 months

### "Review from Macy at Time4Sleep"

January 3, 2023

5.0

My overall experience with Vee24 has been great

Pros

It is very simple to use but very effective, we do not have any problems whilst using the software.

Cons

The only con is that the video call feature could be made full size on the customers phone, sometimes this is a bit hard to navigate for customers.

Review Source

NG

Natalie G.  
Retail sales advisor (video chat)  
Furniture  
Used the software for: 2+ years

### "Easy to use"

January 8, 2023

5.0

I love that we are able to interact with our customers in a way that they are comfortable with, it is really adaptive to the customer and means that they are able to visit the store without leaving there home.

Pros

The software is easy to use and is kept upto date

Cons

the save button at the end of the chat is too close to the block button and it is making it difficult to save chats

Review Source

Jose C.  
bachelor  
Internet  
Used the software for: I used a free trial

### "The most amazing customer service experience I've ever had."

July 6, 2023

5.0

From the moment I stepped into this platform, I was captivated by its ease of use and intuitive interface. I felt like I was navigating a virtual universe designed just for me. The platform allowed me to interact with the brands I love in a whole new and exciting way.

Pros

It's just amazing, like a dream come true! What I liked the most about this platform was its ability to merge different features like video chat and chatbots into one platform. I was able to solve my doubts instantly and receive personalized help in real time. It is a true marvel!

Cons

One of my least favorite things about this platform is that sometimes the video chat connection can be a bit unstable. Imagine my frustration when I was in the middle of an important call and the screen would freeze or the video quality would be pixelated! It was really frustrating and ruined my whole experience.

Review Source

Argenis U.  
CEO  
Computer & Network Security  
Used the software for: I used a free trial

### "My ally in providing an exceptional customer service experience"

July 24, 2023

4.0

I also love the shared navigation functionality, which has allowed me to resolve issues faster and more efficiently by being able to share the screen with the agent.

Pros

I really love the ease with which you can interact with customer service agents through different channels.

Cons

On some occasions I have experienced a certain delay in the response, which can cause me a bit of frustration or discomfort, especially when trying to solve an urgent problem.

Review Source

NM

Nick M.  
Beauty Coach Expert Virtual Boutique  
Retail  
Used the software for: Less than 6 months

### "Great Tool To Use "

December 19, 2022

5.0

To be able to use this with facing customers makes life a lot easier

Pros

Dead easy to use the tool and navigate around , does what it needs to do for my role

Cons

Sometimes it's a little sticky when connecting , but this could be all sorts of reasons

Review Source

kG

kimberley G.  
virtual team member  
Retail  
Used the software for: Less than 6 months

### "good service for work"

January 8, 2023

5.0

Pros

it allows me to show customers our products without them having to come into our store.

Cons

the block button is too close to the save button for usage on tablets so causes issues when trying to save and outcome the call

Review Source

EL

Elmer L.  
Ingeniero de sistemas  
Information Technology and Services  
Used the software for: 2+ years

### "Vee24 el mejor software de gestion"

July 8, 2023

5.0

En general considero que es una excelente herramienta para uso continuo que me permite tener una excelente relacion con el cliente.

Pros

El poder mostrar por medio de este software los productos de la compañia a los clientes sin necesidad de visitarnos presencialmente.

Cons

En general el software es muy robusto y por ahora no he encontrado fallas.

Review Source

JAM

Juan Andres M.  
Administracion de Empresas  
Information Technology and Services  
Used the software for: 1-2 years

### "Es muy util"

July 20, 2023

5.0

Pros

Este aplicativo es muy util para proporcionar servicio a los clientes.

Cons

La verdad no tengo ninguna queja de este aplicativo.

Review Source

cH

claire H.  
Senior Customer Advisor  
Retail  
Used the software for: 6-12 months

### "Very Good! "

January 3, 2023

5.0

The software is very easy to use and our induction was also very good and informative

Pros

I like being able to show customers our products for the customers that are unable to visit our showroom. This is a very good benefit.

Cons

I like everything about the software, there is not anything that I do not like.

Review Source

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