--- title: "Guidewire Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Guidewire Software - reviews, pricing plans, popular comparisons to other Commercial Insurance products and more." source_url: "https://www.capterra.com/p/173704/InsuranceNow/" page_type: "product" language: "en" --- # Guidewire Software Review 2026: Features, Integrations, Pros & Cons Last updated on September 11, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) Guidewire ## What is Guidewire? Guidewire is the platform P&C insurers trust to engage, innovate, and grow efficiently. We combine digital, core, analytics, and machine learning to deliver our platform as a cloud service. More than 540 insurers in 40 countries, from new ventures to the largest and most complex in the world, run on Guidewire. As a partner to our customers, we continually evolve to enable their success. We are proud of our unparalleled implementation track record, with more than 1,600 successful projects, supported by the largest R&D team and partner ecosystem in the industry. Our marketplace provides hundreds of applications that accelerate integration, localization, and innovation. ## What is Guidewire used for? [P&C Insurance](https://www.capterra.com/p-c-insurance-software/)[Commercial Insurance](https://www.capterra.com/commercial-insurance-software/)[Policy Management](https://www.capterra.com/policy-management-software/) Top alternative Featured Overall rating Based on 16 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $1 Per Year Free trial not available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Guidewire?[Manage this product listing](https://www.g2.com/products/guidewire-insurancenow/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Guidewire 3.1 (16) VS. [4.7 (284)](https://www.capterra.com/p/119068/Jenesis-Software/reviews/) Starting Price $1 Per Year Starting Price $70 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 3.3 (16) Ease Of Use 4.7 (284) Value For Money 3.1 (11) Value For Money 4.7 (240) Customer Service 3.8 (11) Customer Service 4.9 (278) ## Guidewire alternatives [3.7 (75)](https://www.capterra.com/p/102928/EZLynx/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 63% of reviewers rated it above 4 stars [4.2 (142)](https://www.capterra.com/p/70671/Applied-Epic/reviews/) Starting price $1000.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 80% of reviewers rated it above 4 stars Highest Rated [Sembley](https://www.capterra.com/p/10021105/Sembley/) [5.0 (40)](https://www.capterra.com/p/10021105/Sembley/reviews/) Starting price $49.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/10021105/Sembley/) [NowCerts](https://www.capterra.com/p/132779/NowCerts/) [4.8 (150)](https://www.capterra.com/p/132779/NowCerts/reviews/) Starting price $99.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 99% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/132779/NowCerts/) [View all alternatives](https://www.capterra.com/p/173704/InsuranceNow/alternatives/) ## FAQs about Guidewire Overview ### Which roles and teams benefit most from Guidewire? Guidewire is most used by insurance operations teams, business analysts, and technical staff who manage policy, claims, and customer workflows. Agents, principals, and relationship managers use it to support client servicing and underwriting processes, while software engineers and consultants rely on it to configure integrations, streamline data flow, and improve system performance. Answer based on 15 reviews Overview ### What company size and industries is Guidewire built for? Guidewire is built for property and casualty insurers, primarily serving enterprises at 57% of reviewers and the insurance industry at 79%. It also sees use among small businesses at 29% and midsize companies at 14%, with additional adoption in information technology and services at 14% and computer software at 7%. Answer based on 16 reviews Features and Usability ### What are the key features of Guidewire? Guidewire offers billing and invoicing, claims management, policy management, underwriting management, and insurance rating for property and casualty operations. It also includes broker and agent portals, customer portal, document management, reporting and analytics, third-party integrations, commission management, reinsurance administration, quotes and estimates, and reminders. Integrations ### Which third-party tools and platforms does Guidewire integrate with? Guidewire integrates with 3 third-party platforms: Earnix Price-It, Majesco, and SAP S/4HANA Cloud. These integrations cover pricing, billing, and financial data exchange with downstream systems, giving Guidewire connections across core insurance and enterprise finance workflows. Answer based on 2 reviews Getting Started and Support ### What training and onboarding options does Guidewire offer? Guidewire provides webinars and documentation to help teams get started. Webinars offer live or scheduled guidance on product topics, while documentation gives written reference material for self-paced review and ongoing support. Getting Started and Support ### What customer support options does Guidewire offer? Guidewire provides email/help desk, FAQ/forum, knowledge base, and phone support. Without reviewer feedback in the catalog, support experience details such as response speed or helpfulness are not available here, so the available channels can only be described directly. ## Features AI summary Based on 118 Commercial Insurance reviews Capterra data shows that buyers of P&C Insurance software rank the following features as their top priorities: - **Insurance Policy Management** (**58%** of reviewers rated this feature as critical) - **Document Management** (**53%**) - **Property & Casualty** (**50%**) Guidewire supports all three of the features reviewers rate most highly: **Insurance Policy Management**, **Document Management**, and **Property & Casualty**. Together, these capabilities help businesses manage policy lifecycles, keep important records organized, and handle core P&C insurance operations more efficiently, allowing teams to improve accuracy, maintain compliance, and respond to customer needs faster. Insurance Policy Management 3.0 (2) 100.00% of 2 reviewers that rated this feature as important or highly important Create, administer and manage insurance policies for various customers and insurance lines Document Management 3.0 (2) 100.00% of 2 reviewers that rated this feature as important or highly important Store, manage, and track all electronic documents in a centralized location Claims Management 3.5 (6) 83.33% of 6 reviewers that rated this feature as important or highly important Process of submitting and following up on claims with insurance companies Customer Portal 4.2 (5) 80.00% of 5 reviewers that rated this feature as important or highly important A website or login for customers to access information Billing & Invoicing 4.0 (4) 75.00% of 4 reviewers that rated this feature as important or highly important Create, manage, and send invoices or bills to customers Reinsurance Administration 4.3 (3) 66.67% of 3 reviewers that rated this feature as important or highly important Consolidation of data from multiple sources, products, and systems to manage the reinsurance process. Guidewire 16 features ### All Features - Billing & Invoicing: Create, manage, and send invoices or bills to customers - Broker/Agent Portal: Online portal for brokers/agents to add, edit, update or access required information - Claims Management: Process of submitting and following up on claims with insurance companies - Commission Management: Tracking, calculating, and paying commissions and earnings to employees - Customer Portal: A website or login for customers to access information - Document Management: Store, manage, and track all electronic documents in a centralized location - Insurance Management: Involves selling of insurance solutions, managing policies, handling claims & assessing risk and coverage - Insurance Policy Management: Create, administer and manage insurance policies for various customers and insurance lines - Policy Management: Create, manage, and track policies and procedures within an organization - Property & Casualty: Specialized for companies in property and casualty (P&C) insurance sector - Quotes/Estimates: Generate quotes or estimates for customers - Reinsurance Administration: Consolidation of data from multiple sources, products, and systems to manage the reinsurance process. - Reminders: Timed notification for any upcoming task, deadline, appointment, or activity - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Underwriting Management: Manage the review process to determine financial risk on a loan or application --- Get Advice We can help you find the software with the features you need. Features 3.3 (16) 3.3 Based on 16 reviews ## Pricing Value for money 3.1 (11) Basic $1.00 Per Year Value for money 3.1 (11) 3.1 Based on 11 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 3.8 (11) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 3.8 (11) 3.8 Based on 11 reviews ## User reviews Overall rating 3.1 Based on 16 reviews Filter by rating 5(4) 4(4) 3(3) 2(0) 1(5) Mentioned topic Sorted by most recent BW Broan W. Actuary Insurance ### "Guidewire Struggles" 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 2.0 2.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 December 20, 2024 I would not recommend this software as it has too many holes out of the box, and extensions are difficult to build and manage. Pros GW offers a consistent theme between all of their X-Centers. It is also fairly straightforward to navigate through their OOTB screens. Cons Their customer service has been almost nonexistent since our first lines started to convert to their cloud platform. There is no formal data dictionary or data model, meaning data is impossible to sort through or map with legacy detail. As a product owner their product is complicated in many of the wrong ways, in unnecessary rating complexity and deployment difficulties. We regularly have GW-hosted environments go down. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AN Anonymous User Analyste fonctionnelle Information Technology and Services ### "Bon produit" 3.0 Overall Rating 3.0 3.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 0.0 0.0 Likelihood to Recommend 7/10 October 20, 2023 Pros Un incontournable dans le domaine de l'assuranceBon produit. Personnalisable Cons Nécessite des spécialiste à chaque personnalisationMise en route longue et complexeCertifications pour devenir spécialiste très coûteuse et examen non disponible en français. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. MT Matt T. Insurance agent Insurance ### "Most frustrating software " 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 0.0 0.0 Likelihood to Recommend 0/10 February 10, 2023 Horrible. Whatever money the insurance companies are savings by implementing this software rather than going another route is carried on the backs of the agencies and service centers. Pros Nothing. have respect for their sales team that can sell this garbage to so many carriers. Cons The least intuitive software I’ve ever used. I’ve been using this software for years and while I thought it would get better it seems to be getting even less user friendly. If you enjoy clicking links and counting to 20 before the page loads then it’s great. It’s like 90’s dial up. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. PR Patrick R. Agency Principal/Owner Insurance ### "Insurance carriers … take a pass on this system … please!" 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 3.0 3.0 Likelihood to Recommend 0/10 October 31, 2022 Insurance companies … if you want to cripple your sales force, this is the system for you. Have the president of your company sit at a user interface … ask him/her to start a quote. Don’t give them direction, see how long it will take to find it. Then do it with taking a payment. I have a great deal of experience, and I’m very tech savvy. Please reconsider your options. Pros Nothing … there is absolutely nothing good about this system. I don’t understand why so many companies are switching to you. Cons Everything. It’s obvious that this company used 0 end user input. It’s the opposite of intuitive. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AN Anonymous User Business Analyst Computer Software ### "A Great Platform to deploy your Insurance suite in P & C Industry." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 30, 2022 A Great platform to work and deploy your solution on this platform Pros \- Different portals to manage claims, issue policies, and generate bills for customers. - Easy to integrate with internal as well as external systems - Manage many claims simultaneously and also gather claims information on a deeper level Cons \- Rating System can be improved - UI is not that great - Business Rules & Validation Rules do not fire up automatically - Overall performance can be improved Switched from [Majesco](https://www.capterra.com/p/173284/Majesco/) Ease of usage Easy to integrate with external systems Alternatives considered [Majesco](https://www.capterra.com/p/173284/Majesco/) Reasons for choosing Guidewire Best in the Industry Good Community Support Oldest Player in the Market Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. MF Mello F. Analyst Insurance ### "Quick and easy" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 0.0 0.0 Likelihood to Recommend 8/10 June 21, 2022 Pros Search features make it simple to sort through find and manage claims details. Can find things easily even if only having minimum details Cons A bit of a learning curve compared to other claims software, Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AN Anonymous User Senior Business Consultant Insurance ### "Review of Guidewire by an Business Analyst" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 June 16, 2022 My experience with Guidewire in last 3 years is amazing. Its a great product to work upon and it gives really insightful learning on the functional as well as technical front. Pros The Guidewire software is very easy to use. It is very user friendly and covers the functionalities in most efficient way. It doesn't change its user experience drastically as the line of business changes so its easy to work with. Cons The complexities of insurance business makes any product which it has in the industry makes it complex. Guidewire is a complex product overall. It requires a basic training of the functionalities of the product to work with. Reasons for choosing Guidewire The comprehensiveness of the Guidewire software is stands out from the alternative products along with the integrations available for this product with the other two major components such as Billing or Claims is awesome. It makes life easier to focus on the actual work rather than thinking of the change in the product. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. NK Naveen Kumar reddy S. Senior software engineer Insurance ### "Guidewire products review" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 20, 2022 Claims and policies Pros This product have all integrated functionalities in the application related to claims and policies which helps coustomer to handle claims and policies Cons When it is integrated to documents system have faced some issue Reasons for choosing Guidewire Guidewire have very good coustomer support and detailed application Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AS Ankit S. Business Analyst Information Technology and Services ### "Effective, Exhaustive & Easy to Use" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 April 8, 2022 Pros Guidewire offers end to end features in terms of process(es) and capabilities 1 could think of in Insurance Value Chain. The features are apt for US market and can adapt to other geographies with customization. The documentation & Courses available are self-sufficient for someone to pick up the software with minimal effort & time. The long list of partners & vendors readily integrated with their system enhancing the features further. Cons Limited availability of open source information on Guidewire, not much can be found over web. One has to channel themselves through any of their partner to get details. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Shovesh Kumar B. Senior Relationship Manager Insurance ### "Guidewire - An Insurance Management Software" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 August 8, 2021 It helped to manage all policies in a single dashboard. With it's three components policycenter, billingcenter and claimcenter it became easy to process everything automatic. We able to process policies and during claim process it doesn't require bulk documents, it requires all data and all processes digitally. Pros This is easy to use with advanced cloud based technology. User freiendly user interface. Best gadget or a manager for a insurance company to manage all the data and process them automatically. It helps to fulfill all reqirements of insurance companies according to market demand. It gives cloud service with low cost operations. It's policycenter feature analyze customer requirements and provide them policies according to that. It helps to come to market with new offers and new peoducts. It helps to interact with customers, agents and service providers easily with digital inituitives. You can easily track the process of an assigned task with your representative. Agents can see the commision details according to policy premium. With digital features now you can send documents to your clients or customers to sign digitally and kyc process also became digitalised. Can process customer's insurance claim from a single place. It stores customer data and their policy details. Provides customers various payment options and informs on every update obver email. On every successful transaction it gives customer payment receipt and invoice with all details. Cons During my experience it has given a great success. I haven't found any issue with this software. Nothing to dislike. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/173704/InsuranceNow/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.