# Guidewire Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Guidewire the right P&C Insurance solution for you? Explore 16 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/173704/InsuranceNow/reviews --- Guidewire 3.1 (16) [View alternatives](https://www.capterra.com/p/173704/InsuranceNow/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated December 14th, 2025 # Reviews of Guidewire Ease of use 3.3 Customer Service 3.8 ## Showing most helpful reviews Showing 1-16 of 16 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Shovesh Kumar B. Senior Relationship Manager Insurance Used the software for: 2+ years ### "Guidewire - An Insurance Management Software" August 8, 2021 5.0 It helped to manage all policies in a single dashboard. With it's three components policycenter, billingcenter and claimcenter it became easy to process everything automatic. We able to process policies and during claim process it doesn't require bulk documents, it requires all data and all processes digitally. Pros This is easy to use with advanced cloud based technology. User freiendly user interface. Best gadget or a manager for a insurance company to manage all the data and process them automatically. It helps to fulfill all reqirements of insurance companies according to market demand. It gives cloud service with low cost operations. It's policycenter feature analyze customer requirements and provide them policies according to that. It helps to come to market with new offers and new peoducts. It helps to interact with customers, agents and service providers easily with digital inituitives. You can easily track the process of an assigned task with your representative. Agents can see the commision details according to policy premium. With digital features now you can send documents to your clients or customers to sign digitally and kyc process also became digitalised. Can process customer's insurance claim from a single place. It stores customer data and their policy details. Provides customers various payment options and informs on every update obver email. On every successful transaction it gives customer payment receipt and invoice with all details. Cons During my experience it has given a great success. I haven't found any issue with this software. Nothing to dislike. Review Source VR Verified Reviewer Business Analyst Computer Software Used the software for: 6-12 months ### "A Great Platform to deploy your Insurance suite in P & C Industry." August 30, 2022 5.0 A Great platform to work and deploy your solution on this platform Pros \- Different portals to manage claims, issue policies, and generate bills for customers. - Easy to integrate with internal as well as external systems - Manage many claims simultaneously and also gather claims information on a deeper level Cons \- Rating System can be improved - UI is not that great - Business Rules & Validation Rules do not fire up automatically - Overall performance can be improved Alternatives considered [Majesco Insurance Platform Solutions for P&C and L&AH](https://www.capterra.com/p/173284/Majesco/) Reason for choosing Guidewire Best in the Industry Good Community Support Oldest Player in the Market Switched from [Majesco Insurance Platform Solutions for P&C and L&AH](https://www.capterra.com/p/173284/Majesco/) Ease of usage Easy to integrate with external systems Review Source BW Broan W. Actuary Insurance Used the software for: 2+ years ### "Guidewire Struggles" December 20, 2024 1.0 I would not recommend this software as it has too many holes out of the box, and extensions are difficult to build and manage. Pros GW offers a consistent theme between all of their X-Centers. It is also fairly straightforward to navigate through their OOTB screens. Cons Their customer service has been almost nonexistent since our first lines started to convert to their cloud platform. There is no formal data dictionary or data model, meaning data is impossible to sort through or map with legacy detail. As a product owner their product is complicated in many of the wrong ways, in unnecessary rating complexity and deployment difficulties. We regularly have GW-hosted environments go down. Review Source VR Verified Reviewer Senior Business Consultant Insurance Used the software for: 2+ years ### "Review of Guidewire by an Business Analyst" June 16, 2022 4.0 My experience with Guidewire in last 3 years is amazing. Its a great product to work upon and it gives really insightful learning on the functional as well as technical front. Pros The Guidewire software is very easy to use. It is very user friendly and covers the functionalities in most efficient way. It doesn't change its user experience drastically as the line of business changes so its easy to work with. Cons The complexities of insurance business makes any product which it has in the industry makes it complex. Guidewire is a complex product overall. It requires a basic training of the functionalities of the product to work with. Reason for choosing Guidewire The comprehensiveness of the Guidewire software is stands out from the alternative products along with the integrations available for this product with the other two major components such as Billing or Claims is awesome. It makes life easier to focus on the actual work rather than thinking of the change in the product. Review Source NKrS Naveen Kumar reddy S. Senior software engineer Insurance Used the software for: 2+ years ### "Guidewire products review" May 20, 2022 5.0 Claims and policies Pros This product have all integrated functionalities in the application related to claims and policies which helps coustomer to handle claims and policies Cons When it is integrated to documents system have faced some issue Reason for choosing Guidewire Guidewire have very good coustomer support and detailed application Review Source PR Patrick R. Agency Principal/Owner Insurance Used the software for: 2+ years ### "Insurance carriers … take a pass on this system … please!" October 31, 2022 1.0 Insurance companies … if you want to cripple your sales force, this is the system for you. Have the president of your company sit at a user interface … ask him/her to start a quote. Don’t give them direction, see how long it will take to find it. Then do it with taking a payment. I have a great deal of experience, and I’m very tech savvy. Please reconsider your options. Pros Nothing … there is absolutely nothing good about this system. I don’t understand why so many companies are switching to you. Cons Everything. It’s obvious that this company used 0 end user input. It’s the opposite of intuitive. Review Source Arnaldo C. Software Engineer Insurance Used the software for: 6-12 months ### "The must have for Insurance industry" September 24, 2019 5.0 I work in a team that implement the solution for a big insurance company. At the first, it is fast to understand how to customize simple things and having new features on no time in production. The problem comes with bugs, the IDE provide a really bad experience for debugging making really hard to solve things. Pros It comes with everything you need for your insurance company. It has the products, business logic, visuals, modularization, quality, safety, covers all fronts of an insurance business. It is stable, reliable, friendly and all ready to use from the starting point. It provides a perfect customer-focused solution without any customization and in a state of the art system. Cons As with any black box solution, it is sometimes very difficult for developers to customize it, especially complex rules and design. The views are very difficult to change, even changing the color of a button is a long way, since the html and the css are not easily accessible. It's really hard to debug, IDE is too slow for that and half of the time it can't follow the runtime and can't see any variable value. You need almost a gaming computer to run the server locally, the requirements are not reasonable Review Source TP Tamra P. Used the software for: 2+ years ### "Worst system -Run fast away" August 13, 2018 1.0 Pros In the quoting function the prior insurance reports are very helpful for underwriting purposes. The digital signature function is also a positive when issuing new business. Cons The system is very slow. When quoting coverage and making any changes to coverage options the system must completely refresh, this is very unproductive as just revising a quote can take well over an hour and this process should be a matter of a few minutes. This system cannot differentiate between a primary driver and an occasional driver, result is higher premiums to the consumer. Inconsistency when quoting, pricing changes nearly every time you review a quote. When quoting, this system doubled the time it takes to do a simple quote. This system is not efficient for the front end user. They need an agents forum, this system misses the mark completely and hinders productivity. Review Source VR Verified Reviewer Excess and Surplus Property Specialist Insurance Used the software for: 2+ years ### "Easy to use, basic functionality and memory should be available at all levels" June 12, 2018 3.0 Makes my job easier and records of prior work accesible Pros Can contain all documents and notes related to claim, allows for ease of access to anyone who needs clients as I'm info, search function also a plus Cons Space is minimal, docs should open in window not require constant download, documents cannot be easily reviewed or recessed in a timely manner Review Source VR Verified Reviewer Owner Insurance Used the software for: 1-2 years ### "Difficult." June 1, 2021 3.0 It works, but I’d rather have an easier to understand platform. Pros It’s nice to have a way to follow a customer through the process. Quitting, binding, underwriting, billing. It’s all done in one platform. Cons It’s so hard to find what you need. You think it’s in one place, but it’s really in another. And then when you think you’ve figured it out, you are lost all over again. Review Source VR Verified Reviewer Analyste fonctionnelle Information Technology and Services Used the software for: Less than 6 months ### "Bon produit" October 20, 2023 3.0 Pros Un incontournable dans le domaine de l'assuranceBon produit. Personnalisable Cons Nécessite des spécialiste à chaque personnalisationMise en route longue et complexeCertifications pour devenir spécialiste très coûteuse et examen non disponible en français. Review Source AS Ankit S. Business Analyst Information Technology and Services Used the software for: 2+ years ### "Effective, Exhaustive & Easy to Use" April 8, 2022 4.0 Pros Guidewire offers end to end features in terms of process(es) and capabilities 1 could think of in Insurance Value Chain. The features are apt for US market and can adapt to other geographies with customization. The documentation & Courses available are self-sufficient for someone to pick up the software with minimal effort & time. The long list of partners & vendors readily integrated with their system enhancing the features further. Cons Limited availability of open source information on Guidewire, not much can be found over web. One has to channel themselves through any of their partner to get details. Review Source MT Matt T. Insurance agent Insurance Used the software for: 2+ years ### "Most frustrating software " February 10, 2023 1.0 Horrible. Whatever money the insurance companies are savings by implementing this software rather than going another route is carried on the backs of the agencies and service centers. Pros Nothing. have respect for their sales team that can sell this garbage to so many carriers. Cons The least intuitive software I’ve ever used. I’ve been using this software for years and while I thought it would get better it seems to be getting even less user friendly. If you enjoy clicking links and counting to 20 before the page loads then it’s great. It’s like 90’s dial up. Review Source MF Mello F. Analyst Insurance Used the software for: 2+ years ### "Quick and easy" June 21, 2022 4.0 Pros Search features make it simple to sort through find and manage claims details. Can find things easily even if only having minimum details Cons A bit of a learning curve compared to other claims software, Review Source BK Beth K. Registered Rep Insurance Used the software for: 6-12 months ### "Guidewire Installation a bona fide nightmare; for users, clients and business overall" May 6, 2021 1.0 One of three states to go live with Guidewire. Nothing worked; nothing. Clients suffered, I spent dozens of hours each week on the phone and online with support trying to get it to work. My worst installation experience ever and I've 'lived' through lots of them over the years. Pros Nothing. As a former IT professional I've never seen anything so bad; so many challenges, problems, total lack of communications. Cons I don't know what company was contracted to do the installation but they're also to blame. Case study of what can go wrong. Review Source TY Travi Y. Clcs Used the software for: 6-12 months ### "Good Product" March 20, 2018 4.0 Pros \- easy to use and pretty simple - cost-effective and good customer support services - I would recommend this product Cons \-can be a bit slow at times, but could be the internet connection -would like to see more features added in the future Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.