# RealVNC Connect Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is RealVNC Connect the right Remote Support solution for you? Explore 167 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/173752/VNC-Connect/reviews --- RealVNC Connect 4.4 (167) [View alternatives](https://www.capterra.com/p/173752/VNC-Connect/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of RealVNC Connect Ease of use 4.5 Customer Service 4.1 ## Pros and Cons in Reviews AV Alexander V CEOApparel & Fashion, 2 - 10 employeesUsed the software for: More than 2 years. “When the connection works, the software does what it promises and allows remote access without major setup effort.“ December 29, 2025 PC PAul C OwnerEntertainment, Self-employedUsed the software for: More than 2 years. “No longer free, subscription required since 2024, ran into a problem and absolutely HORRIBLE TECHNICAL SUPPORT, no response to email, tech left chat session without warning, no follow up, with so many other applications available, I will no longer use this product, it isn't as reliable and the support doesn't exist......NOT RECOMMENDED!“ March 20, 2025 DS David S ICT SupportInformation Technology and Services, Self-employedUsed the software for: More than 2 years. “Works brilliant on a pupils laptop who struggles to see the teachers board. “ January 21, 2025 DK Deborah K Office managerConstruction, 11 - 50 employeesUsed the software for: 6-12 months. “Have 2 screens at work and cannot get both screens to go larger on my laptop. And cannot get one screen to move over .“ January 6, 2025 DK Deborah K Office managerConstruction, 11 - 50 employeesUsed the software for: 6-12 months. “It has been great being able to work remotely sometimes or pull up something on my day off“ January 6, 2025 AF Analia F Ssr. QA TesterInsurance, 1,001 - 5,000 employeesUsed the software for: 6-12 months. “it requires Server running at destination machine, which sometimes is not comfortable.“ October 16, 2024 SL Sergey L VP of DevelopmentCivil Engineering, 2 - 10 employeesUsed the software for: More than 2 years. “That said, an API for the support applet would be welcome.“ January 24, 2025 JH Jason H OwnerRetail, 2 - 10 employeesUsed the software for: 1-2 years. “Sometimes connection times can be a challenge.“ December 22, 2024 ## Showing most helpful reviews Showing 1-25 of 167 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Isael Alexander M. Network and communications analyst Hospital & Health Care Used the software for: 2+ years ### "Best tool for any remote connection" February 28, 2023 5.0 This product helped us to provide remote support to the teams in different branches, as well as making it easier for us to have to move since it allows us full control of the devices, ensuring security while maintaining the connection. Pros What I like the most about this software is how easy it is to use, as well as the security that it offers us once we establish a connection. Another part that I really like about this product is the large number of multiple connections that it allows me to make, ensuring thus a better performance when giving remote support Cons What I liked least about this product is that it doesn't give me the option of a chat window to interact with people, but apart from this I consider it one of the most stable and complete on the market. Switched from [TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/) For some features and for the price at the time of purchase Review Source eG eric G. Engineer Aviation & Aerospace Used the software for: 2+ years ### "Great Product " December 17, 2024 5.0 I’ve had the product for many years and plan to continue using it. Pros It’s reliable and both the clarity and responsiveness are very good. Cons I’m on a LAN and there’s an up charge to connect over LAN. I think that’s silly. Alternatives considered [RemoteToPC](https://www.capterra.com/p/153040/RemoteToPC/) Reason for choosing RealVNC Connect Better fidelity and responsiveness. Security is also important Review Source PR Patrick R. Owner, Consultant Computer & Network Security Used the software for: 2+ years ### "Overbilled and no support whatsoever, unable to get help to resolve" January 29, 2025 1.0 No support, overcharged, unable to make appropriate plan or billing changes. Stuck with what I have and will have to migrate my devices and cancel before they hit me again with over-billing. Pros Functionality is great...until you need support of any kind. No ability to change plan or billing unless adding on and no way to correct inaccuracies. Cons No response from support...ever. I tried multiple voice mails and emails and ended up getting overcharged for services I did not want/need. Then, at renewal time, I was unable to change my subscription unless I wanted to add on, was concerned about getting over charged but couldn't turn off auto-renew or remove my card or even see what I would be charged until the day before my card was charged, even though I had attempted to contact support multiple times already with no response. Switched from [LogMeIn Rescue](https://www.capterra.com/p/161344/LogMeIn-Rescue/)[GoToMyPC](https://www.capterra.com/p/193062/GoToMyPC/) Thought a better value but pricing is comparable once you factor in the over-billing that I can't fix and support is horrible/nonexistent, will have to switch again. Review Source LT Leah T. IT Coordinator Hospital & Health Care Used the software for: 2+ years ### "VNC Review" December 23, 2024 4.0 Its a good product Ive used it for years. I just wish it was stable and was easier to add to my computers list. Pros the On-Demand Assist. Its the easiest and fastest way to connect with users that are not computer savvy. Cons sometimes the stability. There are times I have to have both Teamviewer and VNC Connect on because it will disconnect randomly. Transferring files should have a default path automatically go into the downloads folder instead of picking a path manually and vise versa for getting files transferred back to me. Alternatives considered [TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/)[TeamViewer Frontline](https://www.capterra.com/p/10018835/TeamViewer-Frontline/) Reason for choosing RealVNC Connect Pricing and ease of the On demand assist Switched from [TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/) Pricing, but I still use it time to time when VNC Fails to connect. Review Source BB Brad B. manager Wholesale Used the software for: 1-2 years ### "A great review given" January 8, 2025 5.0 Overall I am very happy with VNC and plan to use it for a long time Pros Its easy to use and has everything I need. Cons Changing passwords is hard and not clear when you have multiple users and computers Switched from [TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/) Real VNC was cheaper then Team Viewer and worked better for us Review Source AV Alexander V. CEO Apparel & Fashion Used the software for: 2+ years ### "Terrible software" December 29, 2025 1.0 Overall the experience was very frustrating due to constant issues, failed connections, and lack of helpful support. Pros When the connection works, the software does what it promises and allows remote access without major setup effort. Cons The software is buggy, connections often fail, support is unresponsive, and basic functionality is unreliable. Review Source PC PAul C. Owner Entertainment Used the software for: 2+ years ### "Poor Customer Support" March 20, 2025 1.0 HORRIBLE, no technical support, very poor customer service, cannot depend on the application or their support, other options to choose from, not recommended. Pros Worked great for years, easy to use, was reliable, and great support previously... Cons No longer free, subscription required since 2024, ran into a problem and absolutely HORRIBLE TECHNICAL SUPPORT, no response to email, tech left chat session without warning, no follow up, with so many other applications available, I will no longer use this product, it isn't as reliable and the support doesn't exist......NOT RECOMMENDED! Review Source VR Verified Reviewer Engineer Food & Beverages Used the software for: 6-12 months ### "Good remote access tool" February 6, 2025 4.0 Pros RealVNC Connect is an indispensable tool for remote connection to any machine. Cons RealVNC Connect can sometimes be detected as a virus by some anti-virus software. Review Source SW Saul W. Manager Wholesale Used the software for: 2+ years ### "VNC overall" December 22, 2024 4.0 Been a few years. It works well as long as there are no issues. Pros Connection is quick and seamless. The service works well for the price. Cons If there any issues, speaking to a live person is imposible. Review Source DS David S. ICT Support Information Technology and Services Used the software for: 2+ years ### "Great bit of Software" January 21, 2025 5.0 Works brilliant on a pupils laptop who struggles to see the teachers board. Really easy to install on the teachers laptop and Pupils iPad Pros Very simple bit of software and works brilliant in school Cons There isn't any cons i can think of. Never crashes and always works Review Source MW Martin W. Administrator Sports Used the software for: 2+ years ### "RealVNC review" January 19, 2025 5.0 Contact always very friendly/professional! Good product! Pros Easy to install, runs stable, nice pricing! Cons Nothing from my Point of view. All the time I use it, I had no Problems. I am using it for 3 years now. Review Source Response from Realvnc January 27, 2025 Thanks for your review Martin! It's great to hear you're happy with our product! rP rory P. Sales operations controller Marketing and Advertising Used the software for: 1-2 years ### "REAL VNC review" December 23, 2024 5.0 Overall experience is excellent - will continue using for the next few years minimum Pros Really easy to use and set up was seamless. Cons Not had any issues with it and have been using it for me and my team for over 2 years. Review Source AL Ark L. Reseacher Education Management Used the software for: 2+ years ### "Higly recommend using RealVNC as you remote access software" December 26, 2024 5.0 Very good and convenient, it helps me a lot when traveling overseas Pros I have been using RealVNC for four years and I can stablely remote access my workstation from anywhere in the world Cons Not too much, the login of the account ( not remote access) is a little bit complicated because of security reason, I guess Review Source DK Deborah K. Office manager Construction Used the software for: 6-12 months ### "Wonderful way to remote in" January 6, 2025 5.0 It has been great being able to work remotely sometimes or pull up something on my day off Pros Easy to connect. Quick response to connect to work computer Cons Have 2 screens at work and cannot get both screens to go larger on my laptop. And cannot get one screen to move over . Review Source JW Jim W. Web Developer Computer Software Used the software for: 2+ years ### "VN-C(see) your desktop " August 21, 2023 4.0 Overall I'm a fan of VNC, it's been my go-to for quite a few years now Pros The pro of VNC is the benefit of the mobile app and being able to access your desktop anywhere.The connections is made through your account with VNC, so no complicated/insecure port-forwarding etc. Their servers are used as an intermediary, although I don't know about the security of that process Cons Latency can be an issue when using VNC, I wouldn't recommend using it for anything overally visual. So no video/photo editing etc Review Source CR Christopher R. Application Analyst Non-Profit Organization Management Used the software for: 2+ years ### "Real time troubleshooting gets real results" November 30, 2020 5.0 VNC Connect has helped us overcome the hurdles we've encountered as more and more people have been remoting from home, more or less blowing up the consistency we strove so hard to achieve within the office with standardized equipment that were all maintained with our one easy-to-deploy image. With VNC, we've been able to better assist with the wide variety of devices people are connecting with from home and have re-achieved some semblance of consistency for our all our users. In addition, our end users have been incredibly greatfull for all the real time assistance we're able to provide. Pros I like the ability to join any device, not just a sessions since our agency uses a virtualized desktop resource and many of the problems people report are coming the configuration on the device and not from within their virutalized session. Cons Connecting to an end user that is less than tech-savvy can be a bit difficult, especially when they aren't in their expected OS environment. I'm not sure if that's really a fair critique to levy at the program because as soon as you've got the person's IP connecting is totally simple, but it's the only thing I could consider a "con" Review Source VR Verified Reviewer Supervisor of Network Administration Mining & Metals Used the software for: 2+ years ### "An Computer Support Technician's Best Friend" September 10, 2018 5.0 Having used VNC for over 10 years, I don't know how we'd do our job without it. Pros Our help desk manages a large campus with many buildings. VNC allows us to easily connect to our users' desktop and address their issues remotely. We also often support users that are travelling, and are outside of our corporate network. VNC Connect does not require that the user has a VPN connection before we can gain access. We also appreciate the viewer apps available for mobile devices. Cons The drop-down toolbar is anchored to the top-center of the screen. There are times when it would be helpful to be able to move it to an alternate location, like you can in RDP sessions. Review Source Mekala Harinath R. RF Engineer Electrical/Electronic Manufacturing Used the software for: 2+ years ### "Great Software for remote access " November 2, 2022 5.0 Pros I have been using VNC for the past two years. During the pandemic, VNC really helped me a lot to connect to my system at the workplace to run simulations. It is very easy to use and is very stable. I absolutely recommend VNC. Cons I have not had any issues with VNC so far. Review Source Angus M. CEO Retail Used the software for: 6-12 months ### "Stable VNC Software That Works Great For Linux" June 30, 2022 5.0 Since day one, every experience I've had with VNC Connect has been a positive one, it's easy to set up, easy to maintain and is very stable. It's my go to for VNC software these days. Pros I like how stable VNC Connect is, I've been able to run it 100+ days without any crashes on my Linux server. I haven't experienced that stability with any other VNC software. Cons The only thing I dislike about VNC Connect is that it doesn't work well with a select few desktop environments. Reason for choosing RealVNC Connect I'd tried quite a few VNC software providers in the past, and just found VNC Connect from a YouTube recommendation. Review Source Halimatun Z. IT Manager Accounting Used the software for: 1-2 years ### "Great software for remote desktop" December 5, 2021 4.0 Pros Using VNC Connect to remotely connect to desktop to fixing problem or completing a task is really smooth and easy with this software. It can both connected thru internet or intranet. Cons The same issues with all other remote desktop application is, it will require a stable and fast internet connection, otherwise it will delay the real-time connection and action. Review Source VR Verified Reviewer Student Animation Used the software for: 1-2 years ### "Every day program" November 28, 2018 5.0 We use this software constantly in school, and its a much better alternative than the old whiteboard and markers, specially since my school is an animation school. Pros That you can broadcast to an almost unlimited number of computers and you can decide who sees it or not by stablishing a password. Also, you can send files to the computers that see the broadcast or you can even let those computers control the main one. Cons The delay can be sometimes troublesome, specially when playing video or animations Review Source RP Ryan P. Senior Systems Engineer Information Technology and Services Used the software for: 1-2 years ### "Was Good till there was an issue" March 2, 2021 3.0 I had a paid version and when I went to customer support for an issue/bug they directed me to a web url that I had mentioned in my ticket that I had tried. After that they pretty much said oh well and gave up. After that I knew that this was not the product for me or any of my colleagues Pros I liked that I could use both the free and paid on one account. The software was good and had an easy time of connecting to my headless servers. The iOS app made it easy to connect from anywhere if I needed to quickly restart a service or something easy Cons There was no file transfer and the customer support was horrific Alternatives considered [TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/) Reason for choosing RealVNC Connect Pricing was better for VNC Review Source anthony E. Business Analyst for Data Analytics Consumer Electronics Used the software for: 2+ years ### "Powerful remote software" September 28, 2018 4.0 This help us to remote our STB devices with ease which requires minimalist storage size. Pros I like the most on this is the cross platform compatibility. Also compatible to raspberry pi. Very lightweight and easy to install. Cons Nothing can say about the cons of this software. this is a very dependable software. Review Source CS Chitrang S. Software Engineer Telecommunications Used the software for: 1-2 years ### "Great remote access software" November 30, 2022 4.0 It lets you control every device or server just by sitting at one place. It helps coordinate well between the team mates and increases productivity. Pros It has become a great tool for work from home. Its interface is user friendly. Its setup is really easy and company's employees can operate any devices sitting anywhere. Cons Pricing is on higher side. Also, I experienced a little lag while switching between the remote devices. Otherwise, the software is good. Review Source Vishwas V. Software Engineer Computer Software Used the software for: 1-2 years ### "Mandatory software if you are a using multiple VMs" September 24, 2019 4.0 Pros This software enables you to interact with your Linux machines with a friendly UI. Features I like the most: \* it is very is easy to do resolution setting in VNC. \* it is very is easy to start VNC on your Linux machine (just type "vncserver" in your cmd). Cons The only thing I hate about it is suddenly crashing and sometimes mouse/keyboard stop responding in the VNC. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.