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UserTesting enables every organization to deliver the best customer experience powered by human insights. With UserTestings on-demand human insights platform, companies across industries make accurate customer-first decisions at every level, at the speed business demands. With UserTesting, product teams, marketers, digital and customer experience executives confidently and quickly create the right experiences for all target audiences, increasing brand loyalty and revenue.
Provider
UserTesting
Located In
United States
Foundation
2007
Open API
Unverified
Deployment
Cloud, SaaS, Web-Based
Mobile Apps
Android, iOS
Training
Webinars, Documentation, In Person, Live Online, Videos
Support
Chat, FAQs/Forum, Knowledge Base, Email/Help Desk, Phone Support
Product teams, marketers, digital and customer experience executives across industries, including Retail, Financial Services, Healthcare, B2B and Consumer Tech, and more.
Content Source: UserTesting
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Reviewers find UserTesting invaluable for obtaining quality feedback from skilled testers, which helps improve their product designs and layouts. They value the honest and unbiased feedback provided by real users, which is crucial for making informed decisions. Additionally, users highlight the cost-effectiveness of the platform, noting that the valuable insights gained are well worth the investment.
Users enjoy the quick setup and rapid results offered by UserTesting, allowing them to efficiently gather insights from a diverse network of testers worldwide. They appreciate the variety of testing topics available, which caters to different stages of product development and marketing. However, some users experience technical issues such as buggy tests, mobile test glitches, and occasional app crashes, which can disrupt the testing process.
Pros
This is a great site to earn good money as a tester it's the most reliable site of all from this cat.
UserTesting is an awesome tool to get high quality feedback about your products in a matter of minutes.
I love this software and this company and will continue using it, such a great and fun way to earn some extra money.
User Testing is an excellent way to test new products and get paid. I love the extra income and love seeing new websites or apps in the works before they're officially out.
Cons
Other than that, I struggle with citing any negatives for UserTesting.
Remote testing still has its limitations as participants can be impatient or misunderstand the questions.
Integrating UserTesting was difficult, as our stakeholders are primarily scientists that lean more on quantitative data.
Instead they give you this annoying workaround where you can do an unlimited number of studies, which means you have to send them out in batches and then combine the data later, which can get tedious.
Most Recent Video User Review for UserTesting
SEE ALL VIDEO REVIEWS
UserTesting Encourages a Consumer-Centric Mindset in Our Company
Kristen N.
"Usertesting is truly useful"
Overall: It has been remarkably great, and I intend to continue using it, and I have even recommended it to some people, that is how fond I am of it.
Pros: The fact that I can earn $10 in a few minutes testing websites and working from home, in fact, I not only like Usertesting, but I am fond of it, and I have earned more than $ 50 from it and I could have made more money, yet I did not qualify for some tests presented to me, but I love it and it is not rocket science, anyone can earn from it, as long as you are able to utter common English, then you are good to go.
Cons: The one thing I dislike about Usertesting, is the fact that you won't always qualify for tests.
"Very easy to use and better than competitor platforms used."
Overall: Very positive experience, easy to use and the tests are often completed within 24-48 hours.
Pros: Being able to playback videos that include a view of the user's screen as well as a webcam view of their face makes watching the videos engaging. But the best thing is the ease at which you can set up tests and set quotas and screening criteria.
Cons: The dashboard playing back the data is a bit clunky and the data requires a bit of tidying up once exported into excel (data is presented across multiple worksheets and requires combining).
"User Testing is a scam"
Pros: I don't have any pros about User Testing
Cons: I paid $10,000 for quality testers and got fake testers that never tested before. I am reporting them to the BBB.
"Amazing tool"
Pros: I guess the tool overall is very easy to use, you'll find your test have participants assigned in less than 20/30 min or around 2 hours for live conversation moderated tasks. The team at Usertesting is also amazing and always willing to help out.
Cons: there are a few things that need improvement, but these are very small things and mostly on new functionalities that are being worked on.
"A Great Side-Gig Income Where You Can Use Your Laptop, Desktop, Tablet, iPad, And/Or iPhone"
Pros: I love the fact that that there are so many variety of test one can take in order to earn money. It's usually $10 a test, but the more you take the more it adds up. There are times when more compensation is offered, but again it's usually $10 per test; the rule of multiplication comes in when you use more than one device. With the opportunity to also use your own devices from home or remotely (as long as it's quiet in the background), you can use your desktop, laptop, tablet (if allowed), iPad, and/or iPhone. I believe drones can be used now, though I'm not exactly sure.
Cons: Two main disadvantages are that you're not going to qualify for every test. Some tests are based on region, age, gender, if you have certain devices, if you have a certain version software on the device, etc. That's given so it's best to keep your devices and software updated. When you're updating your devices and would like to get back to the test in order to complete it, that's where the problem lies. They should have it where you're able to return to the test in order to complete it.
