# UserTesting Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about UserTesting Software - reviews, pricing plans, popular comparisons to other User Testing products and more. Source: https://www.capterra.com/p/173755/UserTesting --- # UserTesting Software Review 2026: Features, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. Independent research methodology Capterra’s researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider’s website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/) [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) UserTesting ## What is UserTesting? UserTesting enables every organization to deliver the best customer experience powered by human insights. With UserTestings on-demand human insights platform, companies across industries make accurate customer-first decisions at every level, at the speed business demands. With UserTesting, product teams, marketers, digital and customer experience executives confidently and quickly create the right experiences for all target audiences, increasing brand loyalty and revenue. ## What is UserTesting used for? [User Testing](https://www.capterra.com/user-testing-software/)[Customer Experience](https://www.capterra.com/customer-experience-software/)[User Experience (UX)](https://www.capterra.com/ux-software/) Top alternative Featured Overall rating Based on 130 user reviews Reviews sentiment Positive 88% Neutral 9% Negative 2% Starting price $250 Per User, One Time Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for UserTesting?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.usertesting.com/&name=UserTesting) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### UserTesting 4.5 (130) VS. [4.6 (97)](https://www.capterra.com/p/174077/Dovetail/reviews/) Starting Price $250 Per User, One Time Starting Price Contact vendor Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.4 (130) Ease Of Use 4.6 (86) Value For Money 4.5 (86) Value For Money 4.4 (75) Customer Service 4.3 (95) Customer Service 4.7 (65) ## UserTesting alternatives Highest Rated [4.7 (260)](https://www.capterra.com/p/150695/Lucky-Orange/reviews/) Starting price $39.00 Per User, Per Month [4.6 (99)](https://www.capterra.com/p/132914/Survicate/reviews/) Starting price Contact vendor for pricing [Lyssna](https://www.capterra.com/p/178766/UsabilityHub/) [4.6 (86)](https://www.capterra.com/p/178766/UsabilityHub/reviews/) Starting price Contact vendor for pricing [Learn More](https://www.capterra.com/p/178766/UsabilityHub/) [Userlytics](https://www.capterra.com/p/181202/Userlytics/) [4.7 (55)](https://www.capterra.com/p/181202/Userlytics/reviews/) Starting price $69.00 Per User, Per Month [Learn More](https://www.capterra.com/p/181202/Userlytics/) [View all alternatives](https://www.capterra.com/p/173755/UserTesting/alternatives/) ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Usability Testing 4.5 (25) 44.00% of 25 reviewers that rated this feature as important or highly important Process of evaluating a product or website by testing it with representative users. Audience Targeting 4.2 (17) 29.41% of 17 reviewers that rated this feature as important or highly important Identify a particular segment of population based on specific criteria and customize your efforts to attract their attention Surveys & Feedback 4.1 (16) 37.50% of 16 reviewers that rated this feature as important or highly important Gauge satisfaction and receive information for improvement and success Reporting/Analytics 4.2 (14) 21.43% of 14 reviewers that rated this feature as important or highly important View and track pertinent metrics to find patterns and gain insights from data A/B Testing 4.0 (12) 0.00% of 12 reviewers that rated this feature as important or highly important Test multiple versions of emails, forms, content, or other campaign elements to gauge effectiveness Alerts/Notifications 4.0 (8) 25.00% of 8 reviewers that rated this feature as important or highly important Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges UserTesting 38 features Test multiple versions of emails, forms, content, or other campaign elements to gauge effectiveness Dashboard to view the status of ongoing processes, identify current incidents and track past activities Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Identify a particular segment of population based on specific criteria and customize your efforts to attract their attention Provides a channel for team members to share media files, communicate, and work together Manage and track all internal and external communication conducted via calls, email, text, or chat Track and understand a customer's overall satisfaction with a product or service to identify areas of improvement. Process of dividing customers into groups based on common characteristics Customize data fields to support various needs and use cases Customize contracts and forms to collect specific information Assembly of graphs and charts for visualizing and tracking statistics/metrics Assemble applications and processes by dragging over and arranging pre-built components Reminders sent via email Tracks metrics that provide insight into how a user interacts with any interface or product Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service Compatible with mobile devices Software is used for working on online pages Geographic location of visitors determines behavior of the software Collect information from multiple sources A set of indicators that tracks the performance of networks, applications, systems, teams, etc. Allows developers to check if their applications/web browsers are running as expected. Manage and track all stages of a product lifecycle, from its conception, design, development, and deployment Identifying desired outcomes and important milestones and creating a plan on how to achieve them Create, manage and access prototypes to capture design concepts and test on users Analyze and gain insights into data in real-time Notifications that are delivered to users as soon as an event occurs View and track pertinent metrics to find patterns and gain insights from data Capture what is happening on a computer screen Categorize emotions expressed in written text or images and identify if they are positive, negative or neutral Gauge satisfaction and receive information for improvement and success Attach digital tags to documents and assets for identification, search, or monitoring purposes Set up connections to third-party platforms to improve business processes Process of evaluating a product or website by testing it with representative users. Track user's interaction with the prototype Analyze and gain insights into user experience Supports various video file formats Interact with data visualization elements, such as charts and graphs, to drill down into data Create, design and manage workflows for repetitive tasks Get Advice We can help you find the software with the features you need. Features 4.5 (130) 4.5 Based on 130 reviews ## Pricing Value for money 4.5 (86) Free Trial [View pricing plan details](https://www.capterra.com/p/173755/UserTesting/pricing/) Basic $250.00 Per User,One Time Value for money 4.5 (86) 4.5 Based on 86 reviews ## Integrations [ Slack](https://www.capterra.com/p/135003/Slack/)[ Trello](https://www.capterra.com/p/211559/Trello/)[ Jira](https://www.capterra.com/p/19319/JIRA/)[ Google Calendar](https://www.capterra.com/p/213340/Google-Calendar/)[ Microsoft Outlook](https://www.capterra.com/p/227138/Microsoft-Outlook/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.3 (95) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.3 (95) 4.3 Based on 95 reviews ## User reviews Overall rating 4.5 Based on 130 reviews Filter by rating 5(84) 4(31) 3(12) 2(0) 1(3) Mentioned topic Sorted by most recent AU Anonymous User Freelance Video Editor Media Production ### "A Consistent and Valuable Platform for Detail-Oriented Testers" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 3.0 3.0 Likelihood to Recommend 9/10 September 29, 2025 I've been a freelance usability tester on UserTesting for over three years. It's a legitimate site, well organized and provides genuine opportunities to earn money by providing actionable feedback to companies looking to improve their digital products. The work is engaging and perfect for those with an analytical mind and strong attention to detail. Pros Engaging Work: There are always varying tasks that are interesting. This allows you to test anything from websites, to apps, of all sorts of sectors, keeping the work from becoming monotonous. Skill Development: It sharpens your ability to analyze usability design significantly. And hones your skills in pattern recognition and providing structured, data-driven feedback. User-Friendly Interface: The platform itself is very intuitive. The entire process is very straightforward, from recording tests to submitting reports. Reliable Payments: Payments are processed automatically and reliably every week via paypal. You always know when to expect your earnings. Impactful Feedback: It's rewarding to know that your detailed insights are directly used by developers and designers to create better user experiences. Cons Inconsistent Test Availability: Inconsistency of available tests. You can qualify for a bunch of tests one week then the next week not qualify for even one, making it unreliable as a sole source of income. High Disqualification Rate: You often spend more time on screening questionnaires only to be disqualified, rather than actually taking tests. In a whole hour you might qualify for one or two on a good day, which can be frustrating. A more intelligent matching system would be beneficial. Payment Can Feel Low for Effort: While the payment is fair, when you factor in the time spent on screeners and the detailed feedback required for a 15-20 minute test, the effective hourly rate can be lower than it initially appears. Limited Direct Communication: There is little to no direct collaboration with the clients. You provide your feedback into a void and rarely see the outcome or get to discuss your insights further. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. MH Miles H. Product Analyst Business Supplies and Equipment ### "Real user feedback to founder who are problem-solvers, and who like to validate their ideas early." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 10/10 July 30, 2025 UserTesting saved us from releasing a feature that people didn’t understand. That has made our research more reliable and way more efficient. Pros I love how fast we can launch tests and get unfiltered feedback. It's been priceless to see where users are confused, or where they hesitate before allocating dev resources. Cons It’s not cheap, and some of the responses can feel hurried or low-effort, unless you vet participants well. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AU Anonymous User CEO Consumer Services ### "UserTesting " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 9, 2024 It’s really been good I’ve earned some cash and also used it for my company Pros The fact that I can easily set up tests for users to review while also being able to review for others and make some cash on the side Cons It’s the fact that you might not qualify for even one test in a day you’ll have to keep trying Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AU Anonymous User Physical therapist Hospital & Health Care ### "Supports Both Testers and Clients/Partners" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 28, 2024 Pros I appreciate UserTesting for providing many testing opportunities for people of various demographics, jobs, and hobbies. It is fair to both its testers and clients/partners by making sure that testers get paid for their honest work and that companies receive honest feedback and clean data for their user research. Cons The mobile app sometime glitches and says "something went wrong" upon accepting a test as a tester, and there is no opportunity to take the test because of the app error, so an opportunity is missed. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. ZJ Zain J. Support Team Leader Information Technology and Services ### " User Review of App User Testing" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 November 13, 2023 With testing 50 sites, I would say that except the issue above, the site it very good to use and very simple. Its not over complicated, therefore very easy to navigate. It gives you all the information you need, and I have found that when speaking to the clients, they are all very friendly, respectful and happy to listen Pros The dashboard is very easy to use. The tests pop up with a sound and you can work through the qualificaiton questions very easily. The admin area is also very easy to understand and use to tell you how much you have earnt and how much is pending. Cons The thing i dislike the most is that there have been a number of occasions whereby I have qualified for tests, both $10 and $60 ones and when I qualify for it, it suddenly tells me the test has expired and I miss out on the oppertunity to earn because of a buggy dashbaord. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. JB julie b. Marketing Manager Information Technology and Services ### "Great tool for UX testing" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 9/10 July 31, 2023 Overall experience with the platform has been very positive Pros We use UserTesting to help us track and analyze all of our usability testing. We record all our tests and user interviews, usually through the platform. If we record outside of UT we always upload the videos there after. We find being able to tag and put notes in the video really helpful, and also love the segment creation so we can share important insights with the team. Cons We have not found success using their pool of testers. Could be we just need a more specialized audience and their pool is too general, so we recruit from our own users. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. BD bilal d. bilaloop Information Technology and Services ### "Improve !!" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 June 2, 2023 Pros Payout on PayPal for no fees included !! Cons Misssions not selected by corresponding your profils Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. SO Stephanie O. Book reviewer Writing and Editing ### "A lot of issues" 3.0 Overall Rating 3.0 3.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 0.0 0.0 Likelihood to Recommend 6/10 May 11, 2023 Pros User testing is a good way to make money. You have the opportunity to test websites and give your opinions on what you think about it. Cons Unfortunately, I think user testing went downhill. It’s very hard to get a test now as it disappears so fast. I think it needs a lot of improvement Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. JH Julian H. UX Consultant Design ### "Good option for Moderated Usability Testing" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 April 24, 2023 A decent option for moderated usability testing. If you ignore the more experimental features, it's got everything you need. Pros Easy to set up, with all the standard tools: screeners, recruitment, and moderated testing. Note-taking is particularly good here, and making clips from the sessions is easy and quick, which saves time overall. Cons The "automatic highlights" feature is somewhat problematic; although it could be a useful feature in the future, at the moment it feels somewhat unfinished and can distract from the main pain points in a session. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. SG Shivani G. employee Cosmetics ### "how my overall experience with usertesting till now!" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 March 28, 2023 going good. Pros It is a very helpful app for those who want to earn only online or only sitting at home. I am using this app and earning a good amount of money I recommend this app to my friends and they are using it too. Cons so If the tests will come several times a day it would be helpful and live test conversation cancelled itself sometimes. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/173755/UserTesting/reviews/) Popular comparisons [Lyssna vs UserTesting](https://www.capterra.com/compare/173755-178766/UserTesting-vs-UsabilityHub)[Dovetail vs UserTesting](https://www.capterra.com/compare/173755-174077/UserTesting-vs-Dovetail)[XM for Strategy & Research vs UserTesting](https://www.capterra.com/compare/72396-173755/Strategy-and-Research-vs-UserTesting) [Lucky Orange vs UserTesting](https://www.capterra.com/compare/150695-173755/Lucky-Orange-vs-UserTesting)[Hotjar vs UserTesting](https://www.capterra.com/compare/163516-173755/Hotjar-vs-UserTesting)[CleverX vs UserTesting](https://www.capterra.com/compare/173755-10021390/UserTesting-vs-CleverX)  Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider's website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/)