UserTesting

UserTesting


4.5 / 5
13 reviews

Who Uses This Software?

Product teams, marketers, digital and customer experience executives across industries, including Retail, Financial Services, Healthcare, B2B and Consumer Tech, and more.


Average Ratings

13 Reviews

  • 4.5 / 5
    Overall

  • 4.5 / 5
    Ease of Use

  • 4.5 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Free Trial
    Yes
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours

Vendor Details

  • UserTesting
  • www.usertesting.com/
  • Founded 2007
  • United States

About UserTesting

UserTesting enables every organization to deliver the best customer experience powered by human insights. With UserTestings on-demand human insights platform, companies across industries make accurate customer-first decisions at every level, at the speed business demands. With UserTesting, product teams, marketers, digital and customer experience executives confidently and quickly create the right experiences for all target audiences, increasing brand loyalty and revenue.


UserTesting Features

  • Audience Targeting
  • Campaign Segmentation
  • Funnel Analysis
  • Heatmaps
  • Landing Pages / Web Forms
  • Multivariate Testing
  • Split Testing
  • Statistical Relevance Analysis
  • Surveys
  • Test Scheduling
  • Visual Editor
  • Animation
  • For Mobile
  • For Websites
  • Heatmaps
  • Prototyping
  • Screen Activity Recording
  • Unmoderated Testing
  • Usability Testing
  • User Journeys
  • User Research

UserTesting Reviews Recently Reviewed!


Nice and easy way to get some reward while helping companies

May 24, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money

Pros: I like these kind of cooperation websites where you can help companies test their websites and you also get some compensation in return.

With UserTesting, you just need to create an account and you get notified whenever a new testing is available for you.

Sometimes you need to answer some screening questions first to see if you are a match for the test. These questions can be related to where you live or from where you are from, most of the time. If your answers are a match you can then move forward to the test. They are all different, as it will depend on what a given client needs to check. So it can go from browsing the Internet to look for a potential present for your best friend, to trying to find some specific information from a given website.

Your screen is being recorded during the whole process and you need to speak your thoughts out loud so that the client knows what comes to your mind while you are performing the test.

There are no right or wrong answers as it's just what a normal user would do.

If you complete the test successfully (that is you get to the end and the recording and audio are uploaded successfully), then you get paid for it!

Cons: Sometimes you don't pass the screening questions, which can be frustrating. :)

Also, since this works as a first-come-first-based basis, it can happen that the test is no longer available when you click on it. Otherwise, the platform works great and I love the idea behind it.

Capterra-loader

My Go To tool for Testing

Aug 31, 2018
4/5
Overall

3 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
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Pros: One of the most thrilling parts of this project has been when I've set up a test, added the details of the types of users I'm looking to test, launching it and viewing a live feed of candidates found. There is a sense of excitement involved in this process and I really like that usertesting.com makes that an aspect that I can see.

Cons: Not many tools for reviewing the feedback from users. Currently, I can speed up the frame rate and view the sections where my tasks/questions were listed for the participant, but it feels like this is an area that has more potential in terms of tools and features. Setting up a test is seamless, however reviewing it is rather dull. It would be great to see more interactive tools or insights about the participants, or maybe more tips on how to improve the test in the future.

Overall: My experience has been generally really good and it's my go to tool for testing. The pool of participants is so large, I feel like I'm getting feedback at a faster pace than I would with other tools.

Professional Software, Digital, Banking and more Reviews

Aug 04, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: typically when I sign in to User testing or sent to my email is a current list of test for the reviewer to take. Some of these tests a reviewer may qualify some but not all tests. A test requirement may be Country specific, require a certain User Testing level of experience or other test case requirements.

Cons: There are certain tests which are very time consuming and may be difficult to understand all the procedures to follow

Overall: User Testing is high quality, very legitimate, very steady and always have tests that have a decent payout

Capterra-loader

A good legitimate company that always pays on-time for feedback

Sep 06, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 9.0/10 Not
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Pros: In my experience, User Testing has always paid monthly and on time in exchange for feedback.

Cons: They did delay the pay out date once - although they communicated this far ahead of time.

Overall: Overall, this company is very legitimate and I can vouch for it.

Great windows application that allows customers to test or navigate through business products.

Mar 28, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: Great responsiveness from customers. Great video quality from customers. Great communication via the User Testing team.

Cons: Limited resources depending on the scope of the test. Limited testers with low compentency of testing products.

Capterra-loader

A good way to test the feel and ease of your website

Jul 19, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: A good way to understand the user when it has first contact with your website. A great way to target only the users you want as your prime target on conversion rate.

This service really helps companies by motivating users to speak their mind and see how they respond to certain tasks.

Cons: Sometimes as a company you need more users that fit specific criteria, you have to reach into new wider audiences to receive more users.

Capterra-loader

UserTesting is a great way to get market research on customers, but it has a lot of flaws/issues.

Jul 12, 2018
4/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

3 / 5
Customer Support

5 / 5
Value for Money

Pros: I like just how easy it is to go through the testing process and quickly jump from test to test and accept/deny based off of your qualifications.

Cons: I dislike how easy it is to get trapped in a test that you're not a fit for, or to have issues uploading tests and then get denials/no compensation for work you did.

Capterra-loader

I had a positive experience.

Jun 14, 2018
3/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: I liked that it let me view how potential customers reacted to my blog via video. It was nice to actually hearing their interactions. I alos like their free trial.

Cons: I think some of the people they use to test are not qualified enough. Clearly one of the testers for me knew nothing about using a computer.

Overall: I got to hear people reaction to my site first hand via video. It helped me with knowing what I had to redo on my site.

Capterra-loader

Usertesting offers a great option to improve customer experience.

Mar 31, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to use the program to get honest feedback from actual customers who visit your website via computer as well as mobile options. Recordings are sent to you to review with unbiased suggestions. Individuals can request usertesting more than once and can use the option over a long period of time to make improvements.

Cons: Would like to hear more comments from testers in general, improving the quality of the information received.

Overall: Highly recommended to bloggers and website owners to gain new perspectives on what visitors see and think about your sites.

Free money just by testing and using soft wares and programs!

Aug 31, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: With the Usertesting, you can get paid just by simply trying new programs or soft wares and providing your short review about the overall use of the product. You can get paid very fast as well. Depending on the amount of work that you already did. Your reviews can also be very helpful to both developers and customers to better improve the soft ware it self.

Cons: There can be limited soft ware to actually try and get paid for, but its worth waiting for since its free anyways.

User Testing made a tremendous difference in our conversion rates

Apr 04, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: UserTesting provides the "why" behind user behaviors. This insight is critical to optimizing a site and driving conversions. We made tremendous strides in increasing our MQL and SQL while using UserTesting.

Cons: UserTesting is not cheap. While I do think it's worth the money, it is out of the reach of many small businesses. It would be great if they would offer a monthly payment plan instead of requiring a year's payment up front.

Capterra-loader

UserTesting Software Review

Oct 04, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I have used this software couples of times and it was great. It makes sure testing and reviewing of any website is done accurately and trustfully.

Cons: It might not be useful for those who not very good vocally.

A great way to find ways to improve your website

Mar 20, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: It's easy to set up tests, and results come back pretty quickly. You don't need any special technical knowledge, just to be wise about how you phrase scenarios and questions so you're not leading your testers by giving them the labels they need to find them.

Cons: Nothing I can think of. It's easy to use and get your results, and I haven't run into any problems with the service.

Overall: We found several things that were not intuitive and were able to make website updates to help more of our real visitors find what they need.