UserTesting

UserTesting

5 / 5 4 reviews


Average Ratings

4 Reviews
  • 5 / 5
    Overall
  • 5 / 5
    Ease of Use
  • 5 / 5
    Customer Service

Product Details

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About UserTesting

Helps organizations to create the best customer experience powered by human insights


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UserTesting Features

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UserTesting Reviews Recently Reviewed!


User Testing made a tremendous difference in our conversion rates

Apr 04, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: UserTesting provides the "why" behind user behaviors. This insight is critical to optimizing a site and driving conversions. We made tremendous strides in increasing our MQL and SQL while using UserTesting.

Cons: UserTesting is not cheap. While I do think it's worth the money, it is out of the reach of many small businesses. It would be great if they would offer a monthly payment plan instead of requiring a year's payment up front.

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Usertesting offers a great option to improve customer experience.

Mar 31, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to use the program to get honest feedback from actual customers who visit your website via computer as well as mobile options. Recordings are sent to you to review with unbiased suggestions. Individuals can request usertesting more than once and can use the option over a long period of time to make improvements.

Cons: Would like to hear more comments from testers in general, improving the quality of the information received.

Overall: Highly recommended to bloggers and website owners to gain new perspectives on what visitors see and think about your sites.

Great windows application that allows customers to test or navigate through business products.

Mar 28, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Great responsiveness from customers. Great video quality from customers. Great communication via the User Testing team.

Cons: Limited resources depending on the scope of the test. Limited testers with low compentency of testing products.

A great way to find ways to improve your website

Mar 20, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Extremely
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Pros: It's easy to set up tests, and results come back pretty quickly. You don't need any special technical knowledge, just to be wise about how you phrase scenarios and questions so you're not leading your testers by giving them the labels they need to find them.

Cons: Nothing I can think of. It's easy to use and get your results, and I haven't run into any problems with the service.

Overall: We found several things that were not intuitive and were able to make website updates to help more of our real visitors find what they need.