Who Uses This Software?

Product teams, marketers, digital and customer experience executives across industries, including Retail, Financial Services, Healthcare, B2B and Consumer Tech, and more.


Average Ratings

35 Reviews

  • 4.5 / 5
    Overall

  • 4.5 / 5
    Ease of Use

  • 4.5 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Free Trial
    Yes
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours

Vendor Details

  • UserTesting
  • www.usertesting.com/
  • Founded 2007
  • United States

About UserTesting

UserTesting enables every organization to deliver the best customer experience powered by human insights. With UserTestings on-demand human insights platform, companies across industries make accurate customer-first decisions at every level, at the speed business demands. With UserTesting, product teams, marketers, digital and customer experience executives confidently and quickly create the right experiences for all target audiences, increasing brand loyalty and revenue.


UserTesting Features

  • Audience Targeting
  • Campaign Segmentation
  • Funnel Analysis
  • Heatmaps
  • Landing Pages / Web Forms
  • Multivariate Testing
  • Split Testing
  • Statistical Relevance Analysis
  • Surveys
  • Test Scheduling
  • Visual Editor
  • Animation
  • For Mobile
  • For Websites
  • Heatmaps
  • Prototyping
  • Screen Activity Recording
  • Unmoderated Testing
  • Usability Testing
  • User Journeys
  • User Research

UserTesting Reviews Recently Reviewed!


Nice and easy way to get some reward while helping companies

May 24, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money

Pros: I like these kind of cooperation websites where you can help companies test their websites and you also get some compensation in return.

With UserTesting, you just need to create an account and you get notified whenever a new testing is available for you.

Sometimes you need to answer some screening questions first to see if you are a match for the test. These questions can be related to where you live or from where you are from, most of the time. If your answers are a match you can then move forward to the test. They are all different, as it will depend on what a given client needs to check. So it can go from browsing the Internet to look for a potential present for your best friend, to trying to find some specific information from a given website.

Your screen is being recorded during the whole process and you need to speak your thoughts out loud so that the client knows what comes to your mind while you are performing the test.

There are no right or wrong answers as it's just what a normal user would do.

If you complete the test successfully (that is you get to the end and the recording and audio are uploaded successfully), then you get paid for it!

Cons: Sometimes you don't pass the screening questions, which can be frustrating. :)

Also, since this works as a first-come-first-based basis, it can happen that the test is no longer available when you click on it. Otherwise, the platform works great and I love the idea behind it.

Get the right users easily, but annoyingly

Jan 24, 2019
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: They make it really easy to get the right participants for your studies, mainly because they have such a large panel. Note-taking and tagging is fairly useful.

Cons: Their plans come with limits on the number of participants per study, if you want more participants per study you have to pay more. Instead they give you this annoying workaround where you can do an unlimited number of studies, which means you have to send them out in batches and then combine the data later, which can get tedious.

When you need to replace a participant for one reason or another they make it a little difficult to accomplish. You have to either give the participant a bad rating or report an issue with the video. For such a common issue you'd think they'd have an option to directly replace a given participant.

Overall: User Testing enables me to get in front of the right user provided you're crafty with how you screen your participants. I've used them to conduct usability testing, user interviews, and comparative UI research. It enables me to reach potential users that, for business reasons, I wouldn't have access to in order to conduct user research.

Great for quick, on-the-surface feedback and User Testing

Mar 14, 2019
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Generally easy to set up a test. Being able to get participants is very easy and quick. Usually get results and feedback quick because of fast turning candidate pool. The features it comes with can help and the results options and stats are somewhat telling.

Cons: Features can be limited for what it is. Politics of pay per test are sometimes what keeps me from not testing here because the value gets decreased if it's something small I need to test(I'm paying more than I'm getting). Results stats are sometimes misleading to an overall picture. The instructions need to be carefully written so that you're not giving instructions that are leading or given on the wrong screen.

Overall: Love it for what it is... A quick way to get test participants in the un-moderated User Test realm. You do gain a lot of insight from being able to just focus on the video recording instead of having to keep track of the recording AND moderating at the same time. You can usually get results back quickly and are able to analyze findings and reiterate quickly because of it.

I Love UserTesting

May 02, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 9.0/10 Not
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Pros: Software is very user-friendly. Notifications are provided regularly when tests are available and payment for testing is always on time.

Cons: The thing I like least about the software is you have to wait 7 days to be paid for tests you have completed.

Overall: I have been testing with UserTesting for 2+ years. Testing websites and smartphone apps is lots of fun for me, so I typically have a great experience with UserTesting.

Capterra loader

Easy Money

Nov 30, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: This software is simple to use. It is very self explanatory and I get paid for my opinion about the website I am testing. If you are accepted as a tester, it is well worth your time for short testing sessions that pay at least $10 each.

Cons: I wish I had more opportunities for multiple tests a day to ultimately earn more extra income on the side.

Overall: This software is great all around. It is an opportunity to earn extra income on the side all while giving your opinion about using certain websites. Easy work. Every time I have come across glitches in the software, I have had great experiences with customer support. Fast response and always help solve the issue.

Capterra loader

My Go To tool for Testing

Aug 31, 2018
4/5
Overall

3 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: One of the most thrilling parts of this project has been when I've set up a test, added the details of the types of users I'm looking to test, launching it and viewing a live feed of candidates found. There is a sense of excitement involved in this process and I really like that usertesting.com makes that an aspect that I can see.

Cons: Not many tools for reviewing the feedback from users. Currently, I can speed up the frame rate and view the sections where my tasks/questions were listed for the participant, but it feels like this is an area that has more potential in terms of tools and features. Setting up a test is seamless, however reviewing it is rather dull. It would be great to see more interactive tools or insights about the participants, or maybe more tips on how to improve the test in the future.

Overall: My experience has been generally really good and it's my go to tool for testing. The pool of participants is so large, I feel like I'm getting feedback at a faster pace than I would with other tools.

Amazing tool

Apr 18, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: You get to test and provide feedback on new and latest applications and websites.

Cons: Screen recorder on Android quite often freezes, especially when you have to download an app before start of test. Also lately customer support has been very slow to respond to issues.

Capterra loader

Superb platform for getting user feedback.

Nov 02, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Pros: Clear and transparent rules and guidelines for their tests. They ask their testers to be as thorough as possible, and I am certain, that the feedback coming to the client is accurate and worth the money.

Cons: Literally nothing. They are fair and their UX testing gets the job done.

Overall: I've been a participant in their tests. The recording app is light, doesn't affect the performance of user's PC, and the pay is competitive.

Great tool for marketing

Nov 07, 2018
4/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: I use UserTesting's marketing solution to test campaigns (big budget ones) before launching them. For instance, I recently tested a funnel with UserTesting and tweaked it based on the feedback.

The best thing about UserTesting is that it gives instant results. You can have campaign tested in less than a day.

It is also helpful in improving customer experience on your website, landing page, or app onboarding. You can test pretty much anything as a marketer with UserTesting. They have a huge database of people who are willing to test and give you feedback.

Cons: It isn't recommended for time-sensitive marketing campaigns and projects. If you need user feedback on a very narrow campaign with tight scope, you won't find a lot of users and this will delay your project.

Overall: Overall, UserTesting works great for all types of marketing testings and projects. It won't disappoint you.

Giving Feedback in the Best Way

Apr 24, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I really enjoy UserTesting's entire platform. As soon as you come to the home page, you already get a good feeling about the site. UserTesting gives you a chance to make some money by testing different prototypes and websites if your answers to the screener questions match. I really like how the tests are conducted and the entire interface of the platform.

Cons: I really don't like how customer support can take a while to get back with you. I think they need a better way to offer support to its users. They could offer a live chat option if the issue is very urgent.

Overall: Working with UserTesting is a really wonderful experience overall. I enjoy completing the tests and providing my opinion on the prototypes. Some tests can be really short and other tests can be really long. They usually are very good about letting you know how long a test will take.

Professional Software, Digital, Banking and more Reviews

Aug 04, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: typically when I sign in to User testing or sent to my email is a current list of test for the reviewer to take. Some of these tests a reviewer may qualify some but not all tests. A test requirement may be Country specific, require a certain User Testing level of experience or other test case requirements.

Cons: There are certain tests which are very time consuming and may be difficult to understand all the procedures to follow

Overall: User Testing is high quality, very legitimate, very steady and always have tests that have a decent payout

wish there was an 11

Jan 28, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: i am just going to say that User Testing is committed to improvment and innovation.

Since i began using this software i have seen lots of changes impllimented due to the feedback from the testers

Cons: not quite worked out all the kinks just yet.

Overall: the ability to pass on the data collected to the employers is huge fro my employer

A great way to earn a little extra money

Feb 16, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Pros: I like how easy this software is to use. Its a great way to earn a little cash, by going in and answering questions about past experiences or testing out protoype websites.

Cons: Sometimes its hard to get a hit on a test that you are suitable for. And the app for the phone constantly has updates which is a bit annoying

Overall: Its a great tool that is kind of fun and feels like your opinion matters.

Great platform for testers and users alike

Apr 26, 2019
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: While there are other services that offer similar functions, this is the most trustworthy and well-used platform I've encountered. As a tester, they make it very easy to see what opportunities are available, and walk you carefully through any steps and set-up to make it a very easy experience. Their customer service has been prompt, polite, and extremely helpful. I'm very glad I found UserTesting!

Cons: I wish I could see a record of tests complete that went back further, or even all-time. Still, this is a very small note for a great platform.

Overall: Great experience! Customer service is helpful, but you won't need them since the platform itself is so accessible!

Capterra loader

UserTesting is a great way to earn extra cash on the side.

Jan 09, 2019
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Pros: Once the program is installed it's very simple to get started reviewing and testing websites. They pay promptly to your paypal account every 7 days. Good technical support is available if needed.

Cons: You might not qualify for all the tests available, so you have to be diligent in checking for new tests.

Overall: Honestly, I wish I would have discovered UserTesting years ago. It's a great way to earn supplemental income testing websites and apps. Simply voice your experience testing a website and submit your review. You must monitor your dashboard constantly in order to get first dibs on most tests. The only drawback is not qualifying for many of the tests because the are catering to a specific demographic.

UserTesting Review

Apr 11, 2019
4/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality
Likelihood to Recommend: 5.0/10 Not
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Pros: I defintely like the idea of getting paid for reviewing online software. I was able to set up an account as a tester, however I have not yet met the requirements for any of the tests.

I'm not sure how this is to be on the side of a customer wanting to get reviews for their website. But I image this is valuable feedback to have.

Cons: There seem to be many tests available, but I have not been able to qualify for any of them. I have tried dozens of times to qualify to be a reviewer, but have not been accepted.

I've been a reviewer for other similar programs, and haven't had any difficulties with them, so I prefer to work for them as a tester.

Capterra loader

Great way to earn extra monies!!!!!!

Feb 14, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Pros: I love that this software gives you an opportunity to earn some pocket money to give your opinions and thoughts on sites and apps. Some of the sites and apps are really interesting and I can definitely say since using this software to record my voice and screen I have learned a lot about my expectations of online services.

Cons: The uploading of the test recording takes a very long time and seems to cause a lack of internet connection if you try to continue using your laptop or mobile.

Overall: Its been a great way to earn some extra money for my opinion, who would believe you could be paid from your home to give your honest thoughts!!!!!

Capterra loader

A good legitimate company that always pays on-time for feedback

Sep 06, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 9.0/10 Not
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Pros: In my experience, User Testing has always paid monthly and on time in exchange for feedback.

Cons: They did delay the pay out date once - although they communicated this far ahead of time.

Overall: Overall, this company is very legitimate and I can vouch for it.

Great windows application that allows customers to test or navigate through business products.

Mar 28, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: Great responsiveness from customers. Great video quality from customers. Great communication via the User Testing team.

Cons: Limited resources depending on the scope of the test. Limited testers with low compentency of testing products.

UserTesting review from the perspective of a user who wants to make some extra income

Apr 27, 2019
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Pros: The software makes it simple to let you know when a test is available and to give you screener questions.

You are able to easily update your profile info.

Cons: There is the odd time where a test is buggy - the test doesn't load properly, the links or pages in the test don't work as said in the test brief.

Overall: I am really enjoying use UserTesting.

Tests occur regularly so I have been able to earn a little extra money each month. I can do it all from my computer and each test usually takes 10-15mins so it doesn't take up much of your time.

Capterra loader

A good way to test the feel and ease of your website

Jul 19, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: A good way to understand the user when it has first contact with your website. A great way to target only the users you want as your prime target on conversion rate.

This service really helps companies by motivating users to speak their mind and see how they respond to certain tasks.

Cons: Sometimes as a company you need more users that fit specific criteria, you have to reach into new wider audiences to receive more users.

It is great for unbiased feedback

Oct 24, 2018
4/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

3 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: I liked that I could watch a video of people actually looking at my site. I was able to see how they reacted with it, and to hear their actual sites while looking at it. It gave me valuable insight on what I needed to change about my site.

Cons: I don't think they have any kind of criteria when hiring their evaluators. I was watching one person in a video looking at my site, and they didn't seem to know how to use a computer very well. I wish I could of watched someone with more experience.

Overall: It gives great unbiased feedback, but I think they should hire people with better computer experience.

It's rewarding reviewing websites through this Platform. You get paid on top of it!!!

Oct 17, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Pros: The on boarding process is very simple and easy. You complete a sample test and if you perform well according to the User Testing expectations. You are in and it's as simple as that. The website also offers plenty of test opportunities on a daily basis. At times more than I can handle. You can even increase the amount of test opportunities by adding more devices such as a Tablet and Smartphone

Cons: If you are testing from your Smartphone, I noticed that I would have to continuously perform updates in order to complete test.

Overall: It is fun, I have had no issues. When they provide feedback on my reviews they are always fair and genuine. I would be able to take that criticism and apply it to my future test. Great opportunity for anyone wanting to test websites and make a little money on the side.

Capterra loader

Make a Little Money with Website Testing

Dec 01, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 9.0/10 Not
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Pros: Easy to use, testing prompts available regularly on various devices including Mac, PC, and mobile.

Cons: Getting qualified for tests is sometimes rare due to the types of testers they are seeking

Capterra loader

The best of the UX/UI testers

Feb 18, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: They are incredibly responsive and on time. They have a much more professional vetting process for testers.

Cons: Sometimes the tests can be a bit buggy, the first one I ever encountered crashed.

Overall: Overall, a brilliant concept and an innovative and inexpensive way to get real-world feedback on a product. There are many programs like this, but this one is clearly the cream of the crop.

Capterra loader

UserTesting is a great way to get market research on customers, but it has a lot of flaws/issues.

Jul 12, 2018
4/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

3 / 5
Customer Support

5 / 5
Value for Money

Pros: I like just how easy it is to go through the testing process and quickly jump from test to test and accept/deny based off of your qualifications.

Cons: I dislike how easy it is to get trapped in a test that you're not a fit for, or to have issues uploading tests and then get denials/no compensation for work you did.

Good way to make decent money!

Mar 06, 2019
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I really liked how quick and easy it was to get started. Once you complete the verification test, real tests start showing up right off of the bat. It was also very easy to install the screen recording software. The whole installation process took about 5 minutes tops.

Cons: It is a little buggy sometimes. There were a few occasions where my microphone wasn't working properly and I got discredited for my participation. This unfortunately meant I did not get paid for my work, but a quick email to customer support got me figured out real quick.

Overall: I am satisfied with UserTesting. It is a quick and efficient way to earn some extra money, and it is very easy to use and set up.

Capterra loader

Usertesting offers a great option to improve customer experience.

Mar 31, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to use the program to get honest feedback from actual customers who visit your website via computer as well as mobile options. Recordings are sent to you to review with unbiased suggestions. Individuals can request usertesting more than once and can use the option over a long period of time to make improvements.

Cons: Would like to hear more comments from testers in general, improving the quality of the information received.

Overall: Highly recommended to bloggers and website owners to gain new perspectives on what visitors see and think about your sites.

Free money just by testing and using soft wares and programs!

Aug 31, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: With the Usertesting, you can get paid just by simply trying new programs or soft wares and providing your short review about the overall use of the product. You can get paid very fast as well. Depending on the amount of work that you already did. Your reviews can also be very helpful to both developers and customers to better improve the soft ware it self.

Cons: There can be limited soft ware to actually try and get paid for, but its worth waiting for since its free anyways.

User Testing made a tremendous difference in our conversion rates

Apr 04, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: UserTesting provides the "why" behind user behaviors. This insight is critical to optimizing a site and driving conversions. We made tremendous strides in increasing our MQL and SQL while using UserTesting.

Cons: UserTesting is not cheap. While I do think it's worth the money, it is out of the reach of many small businesses. It would be great if they would offer a monthly payment plan instead of requiring a year's payment up front.

Not Bad, But Needs Work

May 26, 2019
3/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

1 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: I liked that I did get honest feedback about my website from what seemed to be just a regular person. The reviewer was honest and pointed out things that I could do better moving forward and their suggestions actually went into updating my site.

Cons: The sound quality of the reviewers mic was a bit staticky. I could hear him just fine, but I would assume if I'm paying for a spoken review, they would ensure that their reviewers actually had quality mics to speak through. It sounded pretty obvious he was just using the mic from his computer.

Overall: Overall I got what I paid for. It wasn't horrible. Their customer service could use some work though.

Capterra loader

UserTesting Software Review

Oct 04, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I have used this software couples of times and it was great. It makes sure testing and reviewing of any website is done accurately and trustfully.

Cons: It might not be useful for those who not very good vocally.

A great way to find ways to improve your website

Mar 20, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: It's easy to set up tests, and results come back pretty quickly. You don't need any special technical knowledge, just to be wise about how you phrase scenarios and questions so you're not leading your testers by giving them the labels they need to find them.

Cons: Nothing I can think of. It's easy to use and get your results, and I haven't run into any problems with the service.

Overall: We found several things that were not intuitive and were able to make website updates to help more of our real visitors find what they need.

Not recommending

Apr 30, 2019
1/5
Overall

3 / 5
Ease of Use

1 / 5
Features & Functionality
Likelihood to Recommend: 3.0/10 Not
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Pros: - There is a selection process to eliminate low-profile testers

Cons: I am a verified tester. The frequency of some softwares appearing on my dashboard is virtually zero percent. I sometimes get spam emails to ask me to join in the surveys and review software but when I log in I can't find anything to proceed. I stopped using a while ago. I haven't made a penny there.

You are not gonna earn much.

Mar 09, 2019
3/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Great side hustle if you qualify.

For me it's actually enjoyable to go and express my opinions and improve my critical thinking.

Cons: There's only that much that you could earn, you can't rely on it as your income.

Overall: It's unclear to me what makes some people qualify when others not.

user testing

Dec 13, 2018
3/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

2 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: User testing is mainly used by all the developers after performing the development. It is easy to use. Also the bug finding becomes easier.

Cons: Sometimes the error remains remains there as it is not fully tested by the developer.