--- title: "UserTesting Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is UserTesting the right User Testing solution for you? Explore 131 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/173755/UserTesting/reviews/" page_type: "reviews" language: "en" --- UserTesting 4.5 (131) [View alternatives](https://www.capterra.com/p/173755/UserTesting/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated July 21st, 2026 # Reviews of UserTesting Ease of use 4.4 Customer Service 4.4 ## Pros and Cons in Reviews Jeswanth P Data AnalystInformation Technology and Services, Self-employedUsed the software for: More than 2 years. “The process of onboarding is also quit easy, they Just tell me to review the website with thoughts out loud and then the test will be automatically uploaded when it is finished.“ May 4, 2026 EM Esther M Freelance Video EditorMedia Production, Self-employedUsed the software for: More than 2 years. “High Disqualification Rate: You often spend more time on screening questionnaires only to be disqualified, rather than actually taking tests.“ September 29, 2025 Jeswanth P Data AnalystInformation Technology and Services, Self-employedUsed the software for: More than 2 years. “In a nutshell, I am really happy to use this software till today, Because it is a slow and steady process of making some good money on taking surveys and giving your opinions.“ May 4, 2026 EM Esther M Freelance Video EditorMedia Production, Self-employedUsed the software for: More than 2 years. “In a whole hour you might qualify for one or two on a good day, which can be frustrating.“ September 29, 2025 EM Esther M Freelance Video EditorMedia Production, Self-employedUsed the software for: More than 2 years. “It's a legitimate site, well organized and provides genuine opportunities to earn money by providing actionable feedback to companies looking to improve their digital products.“ September 29, 2025 MH Miles H Product AnalystBusiness Supplies and Equipment, 51 - 200 employeesUsed the software for: More than 2 years. “It’s not cheap, and some of the responses can feel hurried or low-effort, unless you vet participants well.“ July 30, 2025 EM Esther M Freelance Video EditorMedia Production, Self-employedUsed the software for: More than 2 years. “Reliable Payments: Payments are processed automatically and reliably every week via paypal.“ September 29, 2025 Sr Shravya r QAInformation Technology and Services, 51 - 200 employeesUsed the software for: 1-2 years. “Getting qualified for a test is the most difficult part, some test cases asks you for webcam access and not everyone might me comfortable with it“ February 20, 2023 ## Showing most helpful reviews Showing 1-25 of 131 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Jeswanth P. Data Analyst Information Technology and Services Used the software for: 2+ years ### "UserTesting - A Detailed Review " May 4, 2026 5.0 In a nutshell, I am really happy to use this software till today, Because it is a slow and steady process of making some good money on taking surveys and giving your opinions. The process of onboarding is also quit easy, they Just tell me to review the website with thoughts out loud and then the test will be automatically uploaded when it is finished. After a meanwhile, the test results will be on our mail, They said that You have passed the test, I am happy with that moment and Started taking tests on the go. It helps me lot to learn more about market trends, Companies, Research, etc. Pros I would say that they have a huge ways of surveys and they help all the softwares well structured to the real market. Key points to remember : 1.They had large number of testers. 2.Create a market trend softwares. 3.Making business to enrich their growth and develoment. Cons As a tester in Usertesting almost 4 years, I have got 30 tests till date and I am very feel guilty on that. The test may disqualify if the test is full. Review Source AJ Alex J. Head of Market & UX Research Financial Services Used the software for: 1-2 years ### "Very easy to use and better than competitor platforms used." June 15, 2022 5.0 Very positive experience, easy to use and the tests are often completed within 24-48 hours. Pros Being able to playback videos that include a view of the user's screen as well as a webcam view of their face makes watching the videos engaging. But the best thing is the ease at which you can set up tests and set quotas and screening criteria. Cons The dashboard playing back the data is a bit clunky and the data requires a bit of tidying up once exported into excel (data is presented across multiple worksheets and requires combining). Alternatives considered [PlaybookUX](https://www.capterra.com/p/191173/PlaybookUX/)[Userbrain](https://www.capterra.com/p/141082/Userbrain/) Reason for choosing UserTesting These platforms only offered pay per test/tester models which wouldn't have suited our finance team. Usertesting allows a good volume of testing to be done for one annual charge. Switched from [UserZoom](https://www.capterra.com/p/183330/UserZoom/) We trial other providers at the end of each contract and found that the features and usability of UserTesting were superior to Userzoom for what we needed. Review Source Rajnish H. Management Intern Civil Engineering Used the software for: 6-12 months ### "Best platform for website and app testing " April 17, 2022 3.0 My overall experience with Usertesting is excellent. Pros The best thing about usertesting is that it pays much better than other testing sites like utest or testlio. It pays 10$ for some simple tests which require just 10-15 minutes. There are some tests in which we need to attend live discussions and those tests pay 30-90$ which is excellent. Another thing I like about usertesting is that step by step instructions are given for every tests due to which it is easier for persons who are new to testing. Also, the payment gets processed within a week or 10 days. Apart from that, the User Interface of the desktop website and the app is pretty good. Cons The thing I dislike about usertesting is that the notification system is not good. In order to get new tests, one must keep the browser or the app open, else we miss the test opportunities. I find this thing quite annoying. Review Source James R. User Experience Research Analyst Airlines/Aviation Used the software for: 2+ years ### "UserTesting Review" January 28, 2020 4.0 Love it and have recommended it to friends in the same field. Pros First and foremost their customer service and feedback is beyond anything I have seen. If I run a user test and there is an error not only will they get back to me in real time, they will walk you through what caused the error so you can avoid it in the future. As for the product itself it took me about a day to feel like a power user, its very intuitive and is such a welcoming UI. Cons Every once and a while prototypes using adobe XD will cause about 5% of testers to load a prototype that does not work. Alternatives considered [Optimal Workshop](https://www.capterra.com/p/174073/Optimal-Workshop/) Reason for choosing UserTesting They had the best customer feedback and responses. They were always available to chat and walk us through anything we did not understand. Review Source SA Samuel A. UX Researcher Telecommunications Used the software for: 6-12 months ### "Amazing tool" December 10, 2020 5.0 Pros I guess the tool overall is very easy to use, you'll find your test have participants assigned in less than 20/30 min or around 2 hours for live conversation moderated tasks. The team at Usertesting is also amazing and always willing to help out. Cons there are a few things that need improvement, but these are very small things and mostly on new functionalities that are being worked on. Alternatives considered [UserZoom](https://www.capterra.com/p/183330/UserZoom/) Reason for choosing UserTesting The team at Usertesting is just amazing, that in itself was a factor we considered, but also I'd say the pricing was more appealing. Review Source Sushobit R. Tester Information Technology and Services Used the software for: Less than 6 months ### "Why? User Testing needs improvement" July 9, 2021 3.0 It needs a lot of improvement specifically in the mobile version and is doing great otherwise, is the best thing in the market Pros The screen recording, the capturing of all the things necessary to perform the tests, and also the switching between test app and User testing Cons Has many bugs which don't let me test and create confusion leading to test rejection by users Switched from [Userlytics](https://www.capterra.com/p/181202/Userlytics/) Gave me nothing to test since I signed up even having many devices and up to date profile Review Source VR Verified Reviewer Freelance Video Editor Media Production Used the software for: 2+ years ### "A Consistent and Valuable Platform for Detail-Oriented Testers" September 29, 2025 5.0 I've been a freelance usability tester on UserTesting for over three years. It's a legitimate site, well organized and provides genuine opportunities to earn money by providing actionable feedback to companies looking to improve their digital products. The work is engaging and perfect for those with an analytical mind and strong attention to detail. Pros Engaging Work: There are always varying tasks that are interesting. This allows you to test anything from websites, to apps, of all sorts of sectors, keeping the work from becoming monotonous. Skill Development: It sharpens your ability to analyze usability design significantly. And hones your skills in pattern recognition and providing structured, data-driven feedback. User-Friendly Interface: The platform itself is very intuitive. The entire process is very straightforward, from recording tests to submitting reports. Reliable Payments: Payments are processed automatically and reliably every week via paypal. You always know when to expect your earnings. Impactful Feedback: It's rewarding to know that your detailed insights are directly used by developers and designers to create better user experiences. Cons Inconsistent Test Availability: Inconsistency of available tests. You can qualify for a bunch of tests one week then the next week not qualify for even one, making it unreliable as a sole source of income. High Disqualification Rate: You often spend more time on screening questionnaires only to be disqualified, rather than actually taking tests. In a whole hour you might qualify for one or two on a good day, which can be frustrating. A more intelligent matching system would be beneficial. Payment Can Feel Low for Effort: While the payment is fair, when you factor in the time spent on screeners and the detailed feedback required for a 15-20 minute test, the effective hourly rate can be lower than it initially appears. Limited Direct Communication: There is little to no direct collaboration with the clients. You provide your feedback into a void and rarely see the outcome or get to discuss your insights further. Review Source Amber H. President/CEO/Consultant/Speaker Professional Training & Coaching Used the software for: 2+ years ### "A Great Side-Gig Income Where You Can Use Your Laptop, Desktop, Tablet, iPad, And/Or iPhone" April 26, 2022 5.0 Pros I love the fact that that there are so many variety of test one can take in order to earn money. It's usually $10 a test, but the more you take the more it adds up. There are times when more compensation is offered, but again it's usually $10 per test; the rule of multiplication comes in when you use more than one device. With the opportunity to also use your own devices from home or remotely (as long as it's quiet in the background), you can use your desktop, laptop, tablet (if allowed), iPad, and/or iPhone. I believe drones can be used now, though I'm not exactly sure. Cons Two main disadvantages are that you're not going to qualify for every test. Some tests are based on region, age, gender, if you have certain devices, if you have a certain version software on the device, etc. That's given so it's best to keep your devices and software updated. When you're updating your devices and would like to get back to the test in order to complete it, that's where the problem lies. They should have it where you're able to return to the test in order to complete it. Review Source Rabindranath Robby S. Usability and Functional Tester Information Services Used the software for: 1-2 years ### "UserTesting Review" March 24, 2020 5.0 Overall, I like Usertesting's communication with testers who are using their app and website. They are able to get back to you as soon as they can. The app may crash at times which can be annoying, but they give out frequent tests and is the most used website. I would continue to use their app and website. I just wish some of the crashes were fixed. Pros I like the app a lot. The design of the app is very sleek. The functionality works good where I do not have many problems with it when it comes to tapping on the menu or when I receive tests. I am able to communicate with Customer Support fairly fast and they are able to compensate when it comes to finding bugs at times. They also have an option where you can check to see other tests on the laptop / desktop which they can allow you to test multiple devices. You do get paid to take their tests and they are very good about giving payment. Though, it may take a little longer to receive at times. Cons There are times when the app takes a long time to open after receiving a test. There are other times while you are taking one of the tests which you received that there will be lag time for a minute when clicking on the plus sign. Once tapping on the plus sign on the app, it may freeze, and take awhile to get to another page they may request for you to use. Sometimes after you do that, the app crashes. Review Source James H. Director, Product Design & UX Consumer Goods Used the software for: 6-12 months ### "Probably the best User Testing platform on the market, honestly" August 12, 2021 5.0 We're really easily able to add in a qualitative vetting layer in addition to our quantitative layer of measuring data and ensuring we're delivering products that meet peoples needs and ensure our success. Pros My favorite thing about user testing as a platform is its ability to generate insights in a short amount of time. The User testing team has built out an extensive network of testers all over the world to make sure that we can get access to those that are under our target audience and in a timely manner. Cons Occasionally we'll get a few participants who try to speed through and game the system by giving false responses to earn the incentive. This kind of thing is hard to control and is expected. The User testing team has always been good about swapping these sessions out to not impact our usage. Reason for choosing UserTesting Robust feature capabilities, and all-inclusive in the lifecycle of user testing. Review Source MH Miles H. Product Analyst Business Supplies and Equipment Used the software for: 2+ years ### "Real user feedback to founder who are problem-solvers, and who like to validate their ideas early." July 30, 2025 5.0 UserTesting saved us from releasing a feature that people didn’t understand. That has made our research more reliable and way more efficient. Pros I love how fast we can launch tests and get unfiltered feedback. It's been priceless to see where users are confused, or where they hesitate before allocating dev resources. Cons It’s not cheap, and some of the responses can feel hurried or low-effort, unless you vet participants well. Review Source ZJ Zain J. Support Team Leader Information Technology and Services Used the software for: 6-12 months ### " User Review of App User Testing" November 13, 2023 4.0 With testing 50 sites, I would say that except the issue above, the site it very good to use and very simple. Its not over complicated, therefore very easy to navigate. It gives you all the information you need, and I have found that when speaking to the clients, they are all very friendly, respectful and happy to listen Pros The dashboard is very easy to use. The tests pop up with a sound and you can work through the qualificaiton questions very easily. The admin area is also very easy to understand and use to tell you how much you have earnt and how much is pending. Cons The thing i dislike the most is that there have been a number of occasions whereby I have qualified for tests, both $10 and $60 ones and when I qualify for it, it suddenly tells me the test has expired and I miss out on the oppertunity to earn because of a buggy dashbaord. Review Source VR Verified Reviewer Physical therapist Hospital & Health Care Used the software for: 2+ years ### "Supports Both Testers and Clients/Partners" June 28, 2024 5.0 Pros I appreciate UserTesting for providing many testing opportunities for people of various demographics, jobs, and hobbies. It is fair to both its testers and clients/partners by making sure that testers get paid for their honest work and that companies receive honest feedback and clean data for their user research. Cons The mobile app sometime glitches and says "something went wrong" upon accepting a test as a tester, and there is no opportunity to take the test because of the app error, so an opportunity is missed. Review Source VR Verified Reviewer Web Designer Design Used the software for: 6-12 months ### "The voice of the users are being heard" July 16, 2021 5.0 Pros This software allows me to use different user research methods to collect qualitative and quantitative data from specific target audiences. I love that there are a variety of different testing methods that I can leverage and beyond the tests there is training to help me run better research. Having the ability to bring the user voice to my stakeholders has allowed me (and my team) to provide better insights and recommendations. Cons I don't have a lot of "cons" of the software. I think it takes time to get use to the process of setting up a test and making sure that your questions and flow is developed properly to guide the user through the test. Review Source VR Verified Reviewer UX Product Designer Internet Used the software for: 2+ years ### "Great for quick, on-the-surface feedback and User Testing" March 14, 2019 4.0 Love it for what it is... A quick way to get test participants in the un-moderated User Test realm. You do gain a lot of insight from being able to just focus on the video recording instead of having to keep track of the recording AND moderating at the same time. You can usually get results back quickly and are able to analyze findings and reiterate quickly because of it. Pros Generally easy to set up a test. Being able to get participants is very easy and quick. Usually get results and feedback quick because of fast turning candidate pool. The features it comes with can help and the results options and stats are somewhat telling. Cons Features can be limited for what it is. Politics of pay per test are sometimes what keeps me from not testing here because the value gets decreased if it's something small I need to test(I'm paying more than I'm getting). Results stats are sometimes misleading to an overall picture. The instructions need to be carefully written so that you're not giving instructions that are leading or given on the wrong screen. Review Source VR Verified Reviewer Senior Manager Higher Education Used the software for: 2+ years ### "Best user testing service I've used" September 25, 2019 5.0 It's made A/B testing and getting user feedback on interfaces, prototypes, and other ideas quick, of high quality, and more affordable than doing face-to-face user tests. Pros The backend is incredibly flexible. You can set up robust, multilevel screeners and target a very specific slice of the testing population. Reviewing responses is smooth and you can do nice things like annotating, bookmarking, etc. at certain points in users' responses. Cons You do need to be careful when setting up screeners. Once I made a mistake and didn't get the subset of the population I was intending to target, and had to pay for tests that weren't particularly useful. However, that was my mistake so I can't blame the vendor too much for that! Review Source Response from UserTesting October 7, 2019 Thank you for your review! We love to hear feedback like this that confirms we're heading in the right direction. SG Shivani G. employee Cosmetics Used the software for: 6-12 months ### "how my overall experience with usertesting till now!" March 28, 2023 4.0 going good. Pros It is a very helpful app for those who want to earn only online or only sitting at home. I am using this app and earning a good amount of money I recommend this app to my friends and they are using it too. Cons so If the tests will come several times a day it would be helpful and live test conversation cancelled itself sometimes. Review Source KK Kristin K. Tester Market Research Used the software for: 1-2 years ### "Testing websites" June 29, 2021 5.0 I love this software. I even use the app. Pros I like how easy and simple it is to navigate the site. I go through websites and tell my opinion on what needs to be improved, what needs to be different or if it is just right! Cons There is nothing that I do not like about this software, it works great. Review Source JC Juan C. UX Researcher Hospitality Used the software for: 2+ years ### "Easy to use and quick turnaround for research" December 17, 2019 5.0 I am helping my designers and product owners get feedback on new concepts, redesigns, or existing products. Pros The quick turnaround on studies is the best part about Usertesting! I am able to launch a study and get results in a few hours. It is also very flexible, you can bend the platform to your will. Cons The users on the platform tend to be "professional" testers. Profesional meaning that they do testing so much that you have to screen carefully if you are looking for somebody that is more like your typical user. Review Source Response from UserTesting December 20, 2019 Thanks, Juan! We really appreciate the review! RB Rahul B. Marketing Student Marketing and Advertising Used the software for: 1-2 years ### "Best usability testing platform " February 17, 2022 5.0 My overall experience with usertesting as a participant is very good. I like this platform and participate in most of the usability studies only from this studies. Pros \- Taking part in usability studies is very easy in usertesing. - The participants get paid in 7 days for the studies they took part in. - The participants get a lot of studies to take part in - The platform pays well in terms of money to the participants Cons \- Customer support takes a lot of time to respond to queries. Review Source VR Verified Reviewer Project Coordinator Consumer Goods Used the software for: 2+ years ### "A great way to earn a little extra money" February 17, 2019 5.0 Its a great tool that is kind of fun and feels like your opinion matters. Pros I like how easy this software is to use. Its a great way to earn a little cash, by going in and answering questions about past experiences or testing out protoype websites. Cons Sometimes its hard to get a hit on a test that you are suitable for. And the app for the phone constantly has updates which is a bit annoying Review Source JL Jenipher L. Owner Arts and Crafts Used the software for: 1-2 years ### "I almost 100% love this program." July 16, 2019 5.0 Pros I was super excited to find Usertesting. When I first started a couple years ago, I was able to take a bunch of tests which I was super thankful for. Cons These days though, it's very hard to even get accepted. And I don't really love that the same test comes up like 10 times. It takes up too much time to sort through dozens of the same test I don't quality for. Review Source Response from UserTesting July 17, 2019 Thanks Jenipher for being a valued tester! We love that you're finding UserTesting to be high quality and encourage you to continue providing outstanding feedback like you always do. VR Verified Reviewer CEO Consumer Goods Used the software for: 6-12 months ### "User Testing is a scam" February 22, 2023 1.0 Pros I don't have any pros about User Testing Cons I paid $10,000 for quality testers and got fake testers that never tested before. I am reporting them to the BBB. Review Source IG Ivan G. Office Assistant Computer & Network Security Used the software for: 1-2 years ### "A Decent Side Hustle" July 20, 2021 3.0 It's decent at best for making a little bit of extra cash, but don't expect to be making more than 10-20 bucks a week with this. The customer support is slow and there are better testing websites you can participate in. Pros Testing on the computer is very easy and the only thing that needs to be installed is an extension, everything else is done by Usertesting. The payouts are also very consistent and always come at the same time. Cons The tests recommended to you are irrelevant 9/10 times and finding one that you can actually take and earn money from is much harder than it seems. Mobile tests are also extremely glitchy and sometimes don't publish properly. The payouts also take 7 extra days from the actual test to transfer. Review Source Kyle B. Designer Web Internet Used the software for: 6-12 months ### "A good way to test the feel and ease of your website" July 19, 2018 5.0 Pros A good way to understand the user when it has first contact with your website. A great way to target only the users you want as your prime target on conversion rate. This service really helps companies by motivating users to speak their mind and see how they respond to certain tasks. Cons Sometimes as a company you need more users that fit specific criteria, you have to reach into new wider audiences to receive more users. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.