# UserTesting Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is UserTesting the right User Testing solution for you? Explore 130 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/173755/UserTesting/reviews --- UserTesting 4.5 (130) [View alternatives](https://www.capterra.com/p/173755/UserTesting/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of UserTesting Ease of use 4.4 Customer Service 4.3 ## Pros and Cons in Reviews Karina A Physical therapistHospital & Health Care, 10,001+ employeesUsed the software for: More than 2 years. “It is fair to both its testers and clients/partners by making sure that testers get paid for their honest work and that companies receive honest feedback and clean data for their user research.“ June 28, 2024 EM Esther M Freelance Video EditorMedia Production, Self-employedUsed the software for: More than 2 years. “High Disqualification Rate: You often spend more time on screening questionnaires only to be disqualified, rather than actually taking tests.“ September 29, 2025 EM Esther M Freelance Video EditorMedia Production, Self-employedUsed the software for: More than 2 years. “It's a legitimate site, well organized and provides genuine opportunities to earn money by providing actionable feedback to companies looking to improve their digital products.“ September 29, 2025 MH Miles H Product AnalystBusiness Supplies and Equipment, 51 - 200 employeesUsed the software for: More than 2 years. “It’s not cheap, and some of the responses can feel hurried or low-effort, unless you vet participants well.“ July 30, 2025 EM Esther M Freelance Video EditorMedia Production, Self-employedUsed the software for: More than 2 years. “Reliable Payments: Payments are processed automatically and reliably every week via paypal.“ September 29, 2025 EM Esther M Freelance Video EditorMedia Production, Self-employedUsed the software for: More than 2 years. “In a whole hour you might qualify for one or two on a good day, which can be frustrating.“ September 29, 2025 Karina A Physical therapistHospital & Health Care, 10,001+ employeesUsed the software for: More than 2 years. “I appreciate UserTesting for providing many testing opportunities for people of various demographics, jobs, and hobbies.“ June 28, 2024 bd bilal d bilaloopInformation Technology and Services, Self-employedUsed the software for: 6-12 months. “Misssions not selected by corresponding your profils“ June 2, 2023 ## Showing most helpful reviews Showing 1-25 of 130 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use James R. User Experience Research Analyst Airlines/Aviation Used the software for: 2+ years ### "UserTesting Review" January 28, 2020 4.0 Love it and have recommended it to friends in the same field. Pros First and foremost their customer service and feedback is beyond anything I have seen. If I run a user test and there is an error not only will they get back to me in real time, they will walk you through what caused the error so you can avoid it in the future. As for the product itself it took me about a day to feel like a power user, its very intuitive and is such a welcoming UI. Cons Every once and a while prototypes using adobe XD will cause about 5% of testers to load a prototype that does not work. Alternatives considered [Optimal Workshop](https://www.capterra.com/p/174073/Optimal-Workshop/) Reason for choosing UserTesting They had the best customer feedback and responses. They were always available to chat and walk us through anything we did not understand. Review Source AJ Alex J. Head of Market & UX Research Financial Services Used the software for: 1-2 years ### "Very easy to use and better than competitor platforms used." June 15, 2022 5.0 Very positive experience, easy to use and the tests are often completed within 24-48 hours. Pros Being able to playback videos that include a view of the user's screen as well as a webcam view of their face makes watching the videos engaging. But the best thing is the ease at which you can set up tests and set quotas and screening criteria. Cons The dashboard playing back the data is a bit clunky and the data requires a bit of tidying up once exported into excel (data is presented across multiple worksheets and requires combining). Alternatives considered [PlaybookUX](https://www.capterra.com/p/191173/PlaybookUX/)[Userbrain](https://www.capterra.com/p/141082/Userbrain/) Reason for choosing UserTesting These platforms only offered pay per test/tester models which wouldn't have suited our finance team. Usertesting allows a good volume of testing to be done for one annual charge. Switched from [UserZoom](https://www.capterra.com/p/183330/UserZoom/) We trial other providers at the end of each contract and found that the features and usability of UserTesting were superior to Userzoom for what we needed. Review Source Rajnish H. Management Intern Civil Engineering Used the software for: 6-12 months ### "Best platform for website and app testing " April 17, 2022 3.0 My overall experience with Usertesting is excellent. Pros The best thing about usertesting is that it pays much better than other testing sites like utest or testlio. It pays 10$ for some simple tests which require just 10-15 minutes. There are some tests in which we need to attend live discussions and those tests pay 30-90$ which is excellent. Another thing I like about usertesting is that step by step instructions are given for every tests due to which it is easier for persons who are new to testing. Also, the payment gets processed within a week or 10 days. Apart from that, the User Interface of the desktop website and the app is pretty good. Cons The thing I dislike about usertesting is that the notification system is not good. In order to get new tests, one must keep the browser or the app open, else we miss the test opportunities. I find this thing quite annoying. Review Source SA Samuel A. UX Researcher Telecommunications Used the software for: 6-12 months ### "Amazing tool" December 10, 2020 5.0 Pros I guess the tool overall is very easy to use, you'll find your test have participants assigned in less than 20/30 min or around 2 hours for live conversation moderated tasks. The team at Usertesting is also amazing and always willing to help out. Cons there are a few things that need improvement, but these are very small things and mostly on new functionalities that are being worked on. Alternatives considered [UserZoom](https://www.capterra.com/p/183330/UserZoom/) Reason for choosing UserTesting The team at Usertesting is just amazing, that in itself was a factor we considered, but also I'd say the pricing was more appealing. Review Source VR Verified Reviewer Freelance Video Editor Media Production Used the software for: 2+ years ### "A Consistent and Valuable Platform for Detail-Oriented Testers" September 29, 2025 5.0 I've been a freelance usability tester on UserTesting for over three years. It's a legitimate site, well organized and provides genuine opportunities to earn money by providing actionable feedback to companies looking to improve their digital products. The work is engaging and perfect for those with an analytical mind and strong attention to detail. Pros Engaging Work: There are always varying tasks that are interesting. This allows you to test anything from websites, to apps, of all sorts of sectors, keeping the work from becoming monotonous. Skill Development: It sharpens your ability to analyze usability design significantly. And hones your skills in pattern recognition and providing structured, data-driven feedback. User-Friendly Interface: The platform itself is very intuitive. The entire process is very straightforward, from recording tests to submitting reports. Reliable Payments: Payments are processed automatically and reliably every week via paypal. You always know when to expect your earnings. Impactful Feedback: It's rewarding to know that your detailed insights are directly used by developers and designers to create better user experiences. Cons Inconsistent Test Availability: Inconsistency of available tests. You can qualify for a bunch of tests one week then the next week not qualify for even one, making it unreliable as a sole source of income. High Disqualification Rate: You often spend more time on screening questionnaires only to be disqualified, rather than actually taking tests. In a whole hour you might qualify for one or two on a good day, which can be frustrating. A more intelligent matching system would be beneficial. Payment Can Feel Low for Effort: While the payment is fair, when you factor in the time spent on screeners and the detailed feedback required for a 15-20 minute test, the effective hourly rate can be lower than it initially appears. Limited Direct Communication: There is little to no direct collaboration with the clients. You provide your feedback into a void and rarely see the outcome or get to discuss your insights further. Review Source Sushobit R. Tester Information Technology and Services Used the software for: Less than 6 months ### "Why? User Testing needs improvement" July 9, 2021 3.0 It needs a lot of improvement specifically in the mobile version and is doing great otherwise, is the best thing in the market Pros The screen recording, the capturing of all the things necessary to perform the tests, and also the switching between test app and User testing Cons Has many bugs which don't let me test and create confusion leading to test rejection by users Switched from [Userlytics](https://www.capterra.com/p/181202/Userlytics/) Gave me nothing to test since I signed up even having many devices and up to date profile Review Source MH Miles H. Product Analyst Business Supplies and Equipment Used the software for: 2+ years ### "Real user feedback to founder who are problem-solvers, and who like to validate their ideas early." July 30, 2025 5.0 UserTesting saved us from releasing a feature that people didn’t understand. That has made our research more reliable and way more efficient. Pros I love how fast we can launch tests and get unfiltered feedback. It's been priceless to see where users are confused, or where they hesitate before allocating dev resources. Cons It’s not cheap, and some of the responses can feel hurried or low-effort, unless you vet participants well. Review Source Amber H. President/CEO/Consultant/Speaker Professional Training & Coaching Used the software for: 2+ years ### "A Great Side-Gig Income Where You Can Use Your Laptop, Desktop, Tablet, iPad, And/Or iPhone" April 26, 2022 5.0 Pros I love the fact that that there are so many variety of test one can take in order to earn money. It's usually $10 a test, but the more you take the more it adds up. There are times when more compensation is offered, but again it's usually $10 per test; the rule of multiplication comes in when you use more than one device. With the opportunity to also use your own devices from home or remotely (as long as it's quiet in the background), you can use your desktop, laptop, tablet (if allowed), iPad, and/or iPhone. I believe drones can be used now, though I'm not exactly sure. Cons Two main disadvantages are that you're not going to qualify for every test. Some tests are based on region, age, gender, if you have certain devices, if you have a certain version software on the device, etc. That's given so it's best to keep your devices and software updated. When you're updating your devices and would like to get back to the test in order to complete it, that's where the problem lies. They should have it where you're able to return to the test in order to complete it. Review Source Rabindranath Robby S. Usability and Functional Tester Information Services Used the software for: 1-2 years ### "UserTesting Review" March 24, 2020 5.0 Overall, I like Usertesting's communication with testers who are using their app and website. They are able to get back to you as soon as they can. The app may crash at times which can be annoying, but they give out frequent tests and is the most used website. I would continue to use their app and website. I just wish some of the crashes were fixed. Pros I like the app a lot. The design of the app is very sleek. The functionality works good where I do not have many problems with it when it comes to tapping on the menu or when I receive tests. I am able to communicate with Customer Support fairly fast and they are able to compensate when it comes to finding bugs at times. They also have an option where you can check to see other tests on the laptop / desktop which they can allow you to test multiple devices. You do get paid to take their tests and they are very good about giving payment. Though, it may take a little longer to receive at times. Cons There are times when the app takes a long time to open after receiving a test. There are other times while you are taking one of the tests which you received that there will be lag time for a minute when clicking on the plus sign. Once tapping on the plus sign on the app, it may freeze, and take awhile to get to another page they may request for you to use. Sometimes after you do that, the app crashes. Review Source James H. Director, Product Design & UX Consumer Goods Used the software for: 6-12 months ### "Probably the best User Testing platform on the market, honestly" August 12, 2021 5.0 We're really easily able to add in a qualitative vetting layer in addition to our quantitative layer of measuring data and ensuring we're delivering products that meet peoples needs and ensure our success. Pros My favorite thing about user testing as a platform is its ability to generate insights in a short amount of time. The User testing team has built out an extensive network of testers all over the world to make sure that we can get access to those that are under our target audience and in a timely manner. Cons Occasionally we'll get a few participants who try to speed through and game the system by giving false responses to earn the incentive. This kind of thing is hard to control and is expected. The User testing team has always been good about swapping these sessions out to not impact our usage. Reason for choosing UserTesting Robust feature capabilities, and all-inclusive in the lifecycle of user testing. Review Source VR Verified Reviewer CEO Consumer Services Used the software for: 1-2 years ### "UserTesting " October 9, 2024 5.0 It’s really been good I’ve earned some cash and also used it for my company Pros The fact that I can easily set up tests for users to review while also being able to review for others and make some cash on the side Cons It’s the fact that you might not qualify for even one test in a day you’ll have to keep trying Review Source ZJ Zain J. Support Team Leader Information Technology and Services Used the software for: 6-12 months ### " User Review of App User Testing" November 13, 2023 4.0 With testing 50 sites, I would say that except the issue above, the site it very good to use and very simple. Its not over complicated, therefore very easy to navigate. It gives you all the information you need, and I have found that when speaking to the clients, they are all very friendly, respectful and happy to listen Pros The dashboard is very easy to use. The tests pop up with a sound and you can work through the qualificaiton questions very easily. The admin area is also very easy to understand and use to tell you how much you have earnt and how much is pending. Cons The thing i dislike the most is that there have been a number of occasions whereby I have qualified for tests, both $10 and $60 ones and when I qualify for it, it suddenly tells me the test has expired and I miss out on the oppertunity to earn because of a buggy dashbaord. Review Source VR Verified Reviewer Localisation Engineer Used the software for: 6-12 months ### "Nice and easy way to get some reward while helping companies" May 24, 2018 4.0 Pros I like these kind of cooperation websites where you can help companies test their websites and you also get some compensation in return. With UserTesting, you just need to create an account and you get notified whenever a new testing is available for you. Sometimes you need to answer some screening questions first to see if you are a match for the test. These questions can be related to where you live or from where you are from, most of the time. If your answers are a match you can then move forward to the test. They are all different, as it will depend on what a given client needs to check. So it can go from browsing the Internet to look for a potential present for your best friend, to trying to find some specific information from a given website. Your screen is being recorded during the whole process and you need to speak your thoughts out loud so that the client knows what comes to your mind while you are performing the test. There are no right or wrong answers as it's just what a normal user would do. If you complete the test successfully (that is you get to the end and the recording and audio are uploaded successfully), then you get paid for it! Cons Sometimes you don't pass the screening questions, which can be frustrating. :) Also, since this works as a first-come-first-based basis, it can happen that the test is no longer available when you click on it. Otherwise, the platform works great and I love the idea behind it. Review Source VR Verified Reviewer Founder Legal Services Used the software for: 1-2 years ### "Possibly the best user testing application on the market" March 6, 2022 4.0 I am a tester with UserTesting for approximately 2 years. As the founder of a small tech startup it does something very useful for me. I'm paid to do something I'd do for free anyway - i.e. practice how to test a wide range of software features and functions. UserTesting is a global service and while I don't know how many testers or clients they have, I'm impressed with their customer service. If I ever have a problem or issue and I submit a claim or message, they always respond within a short timescale. Pros UserTesting is easy to install, easy to use, has straightforward terms & conditions, and issues prompt payment to its testers. There is a clear and accurate reporting dashboard for testers, which keeps a comprehensive record of all testing done. Cons There are a couple of features that could be improved. Occasionally a test does not load correctly (roughly 5% of the time). It is not possible to add a comment after a test has been submitted, though it would sometimes be useful to do so. Review Source VR Verified Reviewer Founder Animation Used the software for: 1-2 years ### "User testing helped us to provide real insights for our products." February 28, 2021 5.0 We have used many testing platforms but User testing is one of the best one which allowed us to create tasks for the testers and to know their feedback about our websites and their testers provide us very helpful feedback and corrections that are needed in our website, overall user testing is really good platform for us. Pros One of the best features of user testing is that we can create Number of tasks for testers. we can add multiple choice and text based questions. it provides us real feedback from their experienced testers, which is always helpful before launching our product. their feedback and queries are true and helpful if we need to make any changes to our program. Cons There is not much like a disadvantage of using usertesting, it is bit expensive but i think the feedback from the testers worth the expense so it is very good. Review Source KF Kane F. Sr. Experience Designer, DCOM Strategic Design Retail Used the software for: 2+ years ### "Amazing" January 29, 2020 5.0 How can you build a product or service that meets the needs of your customers... if you never bother to ask those customers what their needs are? UserTesting is a platform that allows you to interact with the people who matter the most -- the people using your product or service -- and gather valuable insights regarding how they feel about what you're building for them. From simple design preference tests to in-depth moderated studies, UserTesting allows you to place the customer where they belong: at the center of everything you do. Pros This software is EASY to use and has an INCREDIBLY HUGE user pool to pull from. Tests complete within an hour! Cons Nothing! I love UT and use it every day. Alternatives considered [UserZoom](https://www.capterra.com/p/183330/UserZoom/) Reason for choosing UserTesting Pricing and pool Review Source SG Shamraiz G. Senior ux lead Financial Services Used the software for: 2+ years ### "If you are in the market for fast, valuable insights this is for you !" December 18, 2019 5.0 Pros Huge pool of users across the globe and especially Canada. This saves me time and I have never had to wait more than a few hours to get my tests back. The users are well informed and provide good feedback, sometimes you get a bad apple but the folks at user testing are more than happy to resolve it for you. Cons It can be a little hard to board new users. That being said, the community managers are there to guide your new team members and get them started. Review Source Response from UserTesting December 23, 2019 Thanks so much for the review, Shamraiz! We really appreciate it! We're also always looking to improve--would love to chat with you about your onboarding experience and see how we can make it better! Cheers, Lauren VR Verified Reviewer Director of Product Design Real Estate Used the software for: 2+ years ### "The most powerful usability testing tool in the market" August 19, 2021 5.0 Pros I like how comprehensive the offerings are within their ecosystem. I especially love that they've brought in tree testing & card sorting under their umbrella rather than partnering with Optum Workshop Cons Pricing is honestly the biggest deterrent for many SMB organizations. Create a more affordable tier that comprises of the core features! Review Source VR Verified Reviewer Digital Marketing Consultant Marketing and Advertising Used the software for: 2+ years ### "It can improve UX tremendously " August 27, 2019 4.0 Pros Easy set up and great quality, the insights that you gather from how people really use your site are eye opening. This is a must have for anybody that is experiencing difficulties getting their users to complete tasks or to simply look more professional and understand how to make it easier for users to find the information they need. Cons There were a number of glitches and it can get a little expensive, but it is worth it for specific problems that you can pin point and need to solve. Review Source VR Verified Reviewer Manager Computer Software Used the software for: 1-2 years ### "Professional Software, Digital, Banking and more Reviews" August 4, 2018 5.0 User Testing is high quality, very legitimate, very steady and always have tests that have a decent payout Pros typically when I sign in to User testing or sent to my email is a current list of test for the reviewer to take. Some of these tests a reviewer may qualify some but not all tests. A test requirement may be Country specific, require a certain User Testing level of experience or other test case requirements. Cons There are certain tests which are very time consuming and may be difficult to understand all the procedures to follow Review Source VG Valerie G. Physical Therapist Hospital & Health Care Used the software for: 2+ years ### "My Experience with UserTesting" January 16, 2023 4.0 I'm very satisfied with my experience overall. The platform is well made, it's easy to navigate through it. The questions are clear. Pros I like the amount that is given for each test. It's one of the best out there for participants of such testings. Cons There are often a lot of available test but the requirements or very precise therefore it's hard to find a test you can participate in. Review Source Matthew F. Pharmacy Technician Retail Used the software for: Less than 6 months ### "UserTesting is a great way to earn extra cash on the side." January 9, 2019 5.0 Honestly, I wish I would have discovered UserTesting years ago. It's a great way to earn supplemental income testing websites and apps. Simply voice your experience testing a website and submit your review. You must monitor your dashboard constantly in order to get first dibs on most tests. The only drawback is not qualifying for many of the tests because the are catering to a specific demographic. Pros Once the program is installed it's very simple to get started reviewing and testing websites. They pay promptly to your paypal account every 7 days. Good technical support is available if needed. Cons You might not qualify for all the tests available, so you have to be diligent in checking for new tests. Review Source Jim C. Lab Reseach Student, Belsham Lab Higher Education Used the software for: 6-12 months ### "A good legitimate company that always pays on-time for feedback" September 7, 2018 5.0 Overall, this company is very legitimate and I can vouch for it. Pros In my experience, User Testing has always paid monthly and on time in exchange for feedback. Cons They did delay the pay out date once - although they communicated this far ahead of time. Review Source VR Verified Reviewer Quality Auditor Mining & Metals Used the software for: 1-2 years ### "Nice" August 18, 2022 5.0 Pros Overall it's very straight forward and easy to use Cons I've yet to come across something that I dislike within this software Review Source TV Tino V. Writer Marketing and Advertising Used the software for: 2+ years ### "User testing review " July 26, 2021 5.0 Pros I like using user testing very much it's very useful and a quick way to make money on a quick way to try out new apps while getting paid for apps or programs rams. Cons The thing I'd like least about user testing testing is that it takes 7 days from the time you finish your test to be paid and he paid and sometimes it's hard to get approved for multiple test Review Source Similar Products Featured ## Related categories [User Experience (UX)](https://www.capterra.com/ux-software/)[Customer Experience](https://www.capterra.com/customer-experience-software/)[User Testing](https://www.capterra.com/user-testing-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.