--- title: "UserTesting Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about UserTesting Software - reviews, pricing plans, popular comparisons to other Market Research products and more." source_url: "https://www.capterra.com/p/173755/UserTesting/" page_type: "product" language: "en" --- # UserTesting Software Review 2026: Features, Integrations, Pros & Cons Last updated on September 16, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) UserTesting ## What is UserTesting? UserTesting enables every organization to deliver the best customer experience powered by human insights. With UserTestings on-demand human insights platform, companies across industries make accurate customer-first decisions at every level, at the speed business demands. With UserTesting, product teams, marketers, digital and customer experience executives confidently and quickly create the right experiences for all target audiences, increasing brand loyalty and revenue. ## What is UserTesting used for? [User Testing](https://www.capterra.com/user-testing-software/)[User Experience (UX)](https://www.capterra.com/ux-software/)[Customer Experience](https://www.capterra.com/customer-experience-software/) Top alternative Featured Overall rating Based on 132 user reviews Reviews sentiment Positive 89% Neutral 9% Negative 2% Starting price $250 Per User, One Time Free trial available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for UserTesting?[Manage this product listing](https://www.g2.com/products/usertesting/claim_requests/new?auto=true) Rating Breakdown 4.5 +− Features4.5 Value for Money4.5 Ease of Use4.4 Customer Service4.4 Rating Breakdown 4.5 Features4.5 Value for Money4.5 Ease of Use4.4 Customer Service4.4 ## UserTesting Reviewers Verdict Updated September 2026 AI summary - UserTesting fits organizations seeking real-user feedback on digital products from a diverse remote panel. - Users most consistently value its ability to deliver actionable feedback quickly and provide access to a broad tester base. - It helps teams gather direct user insights and identify usability issues before launching updates or new features. - Some key downsides are frequent tester disqualifications, inconsistent test participation, and occasional platform bugs. - It is best for companies prioritizing rapid user input, but buyers may want to weigh reliability concerns for ongoing research needs. ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### UserTesting 4.5 (132) VS. [4.6 (97)](https://www.capterra.com/p/174077/Dovetail/reviews/) Starting Price $250 Per User, One Time Starting Price Contact vendor Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.4 (132) Ease Of Use 4.6 (87) Value For Money 4.5 (87) Value For Money 4.4 (75) Customer Service 4.4 (97) Customer Service 4.7 (66) ## UserTesting alternatives [4.7 (267)](https://www.capterra.com/p/150695/Lucky-Orange/reviews/) Starting price $39.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars [Lyssna](https://www.capterra.com/p/178766/UsabilityHub/) [4.6 (87)](https://www.capterra.com/p/178766/UsabilityHub/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/178766/UsabilityHub/) Highest Rated [XM for Strategy & Research](https://www.capterra.com/p/72396/Strategy-and-Research/) [4.7 (427)](https://www.capterra.com/p/72396/Strategy-and-Research/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/72396/Strategy-and-Research/) [Userlytics](https://www.capterra.com/p/181202/Userlytics/) [4.7 (55)](https://www.capterra.com/p/181202/Userlytics/reviews/) Starting price $69.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/181202/Userlytics/) [View all alternatives](https://www.capterra.com/p/173755/UserTesting/alternatives/) ## FAQs about UserTesting Overview ### What problems does UserTesting solve? UserTesting solves slow, guesswork-driven product decisions by giving teams fast access to target users, structured usability tests, and spoken feedback on websites, apps, prototypes, and messaging. Product managers, UX researchers, designers, marketers, and e-commerce teams use it to catch confusing flows, validate concepts, improve conversion paths, and avoid launching misunderstood features. Answer based on 102 reviews Overview ### Which roles and teams benefit most from UserTesting? UserTesting is most used by UX researchers, product designers, founders, and executive leaders who need fast customer feedback on websites, apps, and prototypes. Marketing and audience research teams use it to validate messaging and conversion paths, while product leaders rely on it to uncover usability issues and prioritize experience improvements. Answer based on 132 reviews Overview ### What company size and industries is UserTesting built for? UserTesting is built mainly for small businesses at 59%, with the strongest reviewer presence in Computer Software and Information Technology and Services at 9% each. It also serves enterprises at 27% and midsize businesses at 14%, plus Internet companies at 7%, primarily for user testing. Answer based on 132 reviews Features and Usability ### What are the key features of UserTesting? UserTesting includes core usability testing tools like website testing, unmoderated testing, screen activity recording, and surveys with screener questions. Differentiating features include audience targeting, user research analysis, tagging for insights, and video sharing for stakeholder review. Reviewers also frequently mention its straightforward interface and responsive customer support. Answer based on 70 reviews Overview ### How well does UserTesting handle user testing? UserTesting makes it easy to launch and complete website, app, and prototype tests with clear workflows and broad device support. Product teams value fast setup, recordings, and notes, while testers like the guided tasks. Still, screening mismatches, inconsistent test availability, notification gaps, and occasional app bugs can disrupt the experience. Answer based on 70 reviews Overview ### How good is UserTesting for collecting user feedback? UserTesting delivers fast, practical user feedback that helps product, design, and marketing teams validate ideas before launch. Teams use it for usability tests, messaging checks, and prototype reviews, and they like the targeting, annotations, and sharing tools. Some larger organizations, however, want clearer team collaboration and better note ownership. Answer based on 60 reviews Integrations ### Which third-party tools and platforms does UserTesting integrate with? UserTesting integrates with 5 third-party tools: Google Calendar, Jira, Microsoft Outlook, Slack, and Trello. These integrations cover scheduling, project tracking, email, messaging, and task management, giving teams a direct connection to common work tools. Answer based on 3 reviews Getting Started and Support ### What training and onboarding options does UserTesting offer? UserTesting provides in person training, live online sessions, webinars, documentation, and videos to help teams get started. In person and live online options support guided instruction, webinars cover scheduled group learning, documentation offers written reference material, and videos provide self-paced walkthroughs. Answer based on 2 reviews Getting Started and Support ### What customer support options does UserTesting offer, and how do users rate the experience? UserTesting offers email/help desk, FAQ/forum, a knowledge base, phone support, and chat. Users often describe support as helpful, knowledgeable, and quick to resolve issues, especially during setup and testing problems. Some reviewers, however, report slower response times at times and say urgent issues can take longer than expected. Answer based on 44 reviews ## Features AI summary Based on 696 Market Research reviews Capterra reviewers highlight these as the top features buyers look for when choosing User Testing software: - **Usability Testing** (**52%** of reviewers rated this feature as critical) - **Software Testing Management** (**35%**) - **User Management** (**42%**) UserTesting supports **Usability Testing**, making it a fit for teams that need to observe how people interact with products and identify friction points before release. However, it does not include **Software Testing Management** or **User Management**. Instead, it offers **Audience Targeting** (**34%**), which gives teams a way to recruit more relevant participants for research and gather feedback from specific user groups. Together, these capabilities help businesses improve product decisions and create better user experiences. Usability Testing 4.5 (27) 48.15% of 27 reviewers that rated this feature as important or highly important Process of evaluating a product or website by testing it with representative users. Audience Targeting 4.3 (19) 36.84% of 19 reviewers that rated this feature as important or highly important Identify a particular segment of population based on specific criteria and customize your efforts to attract their attention Surveys & Feedback 4.2 (18) 44.44% of 18 reviewers that rated this feature as important or highly important Gauge satisfaction and receive information for improvement and success Reporting/Analytics 4.3 (15) 26.67% of 15 reviewers that rated this feature as important or highly important View and track pertinent metrics to find patterns and gain insights from data A/B Testing 4.1 (14) 14.29% of 14 reviewers that rated this feature as important or highly important Test multiple versions of emails, forms, content, or other campaign elements to gauge effectiveness Alerts/Notifications 4.0 (8) 25.00% of 8 reviewers that rated this feature as important or highly important Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges UserTesting 38 features ### All Features - A/B Testing: Test multiple versions of emails, forms, content, or other campaign elements to gauge effectiveness - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - Audience Targeting: Identify a particular segment of population based on specific criteria and customize your efforts to attract their attention - Collaboration Tools: Provides a channel for team members to share AI models, media files, communicate, and work together - Communication Management: Manage and track all internal and external communication conducted via calls, email, text, or chat - Customer Experience Management: Track and understand a customer's overall satisfaction with a product or service to identify areas of improvement. - Customer Segmentation: Process of dividing customers into groups based on common characteristics - Customizable Fields: Customize data fields to support various needs and use cases - Customizable Forms: Customize contracts and forms to collect specific information - Dashboard: Assembly of graphs and charts for visualizing and tracking statistics/metrics - Drag & Drop: Assemble applications and processes by dragging over and arranging pre-built components - Email Reminders: Reminders sent via email - Engagement Tracking: Tracks metrics that provide insight into how a user interacts with any interface or product - Feedback Management: Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service - For Mobile: Compatible with mobile devices - For Websites: Software is used for working on online pages - Geotargeting: Geographic location of visitors determines behavior of the software - Multi-Channel Data Collection: Collect information from multiple sources - Performance Metrics: A set of indicators that tracks the performance of networks, applications, systems, teams, etc. - Performance Testing: Allows developers to check if their applications/web browsers are running as expected. - Product Lifecycle Management: Manage and track all stages of a product lifecycle, from its conception, design, development, and deployment - Product Roadmapping: Identifying desired outcomes and important milestones and creating a plan on how to achieve them - Prototype Creation: Create, manage and access prototypes to capture design concepts and test on users - Real-Time Analytics: Analyze and gain insights into data in real-time - Real-Time Notifications: Notifications that are delivered to users as soon as an event occurs - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Screen Activity Recording: Capture what is happening on a computer screen - Sentiment Analysis: Categorize emotions expressed and identify if they are positive, negative or neutral - Surveys & Feedback: Gauge satisfaction and receive information for improvement and success - Tagging: Attach digital tags to documents and assets for identification, search, or monitoring purposes - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Usability Testing: Process of evaluating a product or website by testing it with representative users. - User Journeys: Track user's interaction with the prototype - User Research Analysis: Analyze and gain insights into user experience - Video Support: Supports various video file formats - Visual Analytics: Interact with data visualization elements, such as charts and graphs, to drill down into data - Workflow Management: Create, design and manage workflows for repetitive tasks --- Get Advice We can help you find the software with the features you need. Features 4.5 (132) 4.5 Based on 132 reviews ## Pricing Value for money 4.5 (87) Free Trial [View pricing plan details](https://www.capterra.com/p/173755/UserTesting/pricing/) Basic $250.00 Per User,One Time Value for money 4.5 (87) 4.5 Based on 87 reviews ## Integrations [ Slack](https://www.capterra.com/p/135003/Slack/)[ Trello](https://www.capterra.com/p/211559/Trello/)[ Jira](https://www.capterra.com/p/19319/JIRA/)[ Google Calendar](https://www.capterra.com/p/213340/Google-Calendar/)[ Microsoft Outlook](https://www.capterra.com/p/227138/Microsoft-Outlook/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.4 (97) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.4 (97) 4.4 Based on 97 reviews ## User reviews Overall rating 4.5 Based on 132 reviews Filter by rating 5(85) 4(32) 3(12) 2(0) 1(3) Mentioned topic Sorted by most recent AN Anonymous User Physical therapist Hospital & Health Care ### "Easy to use but glitches intermittently " 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 September 3, 2026 Pros There are lots of testing opportunities available, ranging and value from $1 to $10 usually. The app tracks how long each test took to complete, the value of each test, and when payment is due. It also shows users reviews decide to leave reviews of the test, that way user testers get feedback on their performance to improve their future performances. Cons Sometimes the test will glitch, such as a website not loading, making the test impossible to complete. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Jeswanth P. Data Analyst Information Technology and Services ### "UserTesting - A Detailed Review " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 4, 2026 In a nutshell, I am really happy to use this software till today, Because it is a slow and steady process of making some good money on taking surveys and giving your opinions. The process of onboarding is also quit easy, they Just tell me to review the website with thoughts out loud and then the test will be automatically uploaded when it is finished. After a meanwhile, the test results will be on our mail, They said that You have passed the test, I am happy with that moment and Started taking tests on the go. It helps me lot to learn more about market trends, Companies, Research, etc. Pros I would say that they have a huge ways of surveys and they help all the softwares well structured to the real market. Key points to remember : 1.They had large number of testers. 2.Create a market trend softwares. 3.Making business to enrich their growth and develoment. Cons As a tester in Usertesting almost 4 years, I have got 30 tests till date and I am very feel guilty on that. The test may disqualify if the test is full. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AN Anonymous User Freelance Video Editor Media Production ### "A Consistent and Valuable Platform for Detail-Oriented Testers" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 3.0 3.0 Likelihood to Recommend 9/10 September 29, 2025 I've been a freelance usability tester on UserTesting for over three years. It's a legitimate site, well organized and provides genuine opportunities to earn money by providing actionable feedback to companies looking to improve their digital products. The work is engaging and perfect for those with an analytical mind and strong attention to detail. Pros Engaging Work: There are always varying tasks that are interesting. This allows you to test anything from websites, to apps, of all sorts of sectors, keeping the work from becoming monotonous. Skill Development: It sharpens your ability to analyze usability design significantly. And hones your skills in pattern recognition and providing structured, data-driven feedback. User-Friendly Interface: The platform itself is very intuitive. The entire process is very straightforward, from recording tests to submitting reports. Reliable Payments: Payments are processed automatically and reliably every week via paypal. You always know when to expect your earnings. Impactful Feedback: It's rewarding to know that your detailed insights are directly used by developers and designers to create better user experiences. Cons Inconsistent Test Availability: Inconsistency of available tests. You can qualify for a bunch of tests one week then the next week not qualify for even one, making it unreliable as a sole source of income. High Disqualification Rate: You often spend more time on screening questionnaires only to be disqualified, rather than actually taking tests. In a whole hour you might qualify for one or two on a good day, which can be frustrating. A more intelligent matching system would be beneficial. Payment Can Feel Low for Effort: While the payment is fair, when you factor in the time spent on screeners and the detailed feedback required for a 15-20 minute test, the effective hourly rate can be lower than it initially appears. Limited Direct Communication: There is little to no direct collaboration with the clients. You provide your feedback into a void and rarely see the outcome or get to discuss your insights further. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. MH Miles H. Product Analyst Business Supplies and Equipment ### "Real user feedback to founder who are problem-solvers, and who like to validate their ideas early." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 10/10 July 30, 2025 UserTesting saved us from releasing a feature that people didn’t understand. That has made our research more reliable and way more efficient. Pros I love how fast we can launch tests and get unfiltered feedback. It's been priceless to see where users are confused, or where they hesitate before allocating dev resources. Cons It’s not cheap, and some of the responses can feel hurried or low-effort, unless you vet participants well. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AN Anonymous User CEO Consumer Services ### "UserTesting " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 9, 2024 It’s really been good I’ve earned some cash and also used it for my company Pros The fact that I can easily set up tests for users to review while also being able to review for others and make some cash on the side Cons It’s the fact that you might not qualify for even one test in a day you’ll have to keep trying Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AN Anonymous User Physical therapist Hospital & Health Care ### "Supports Both Testers and Clients/Partners" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 28, 2024 Pros I appreciate UserTesting for providing many testing opportunities for people of various demographics, jobs, and hobbies. It is fair to both its testers and clients/partners by making sure that testers get paid for their honest work and that companies receive honest feedback and clean data for their user research. Cons The mobile app sometime glitches and says "something went wrong" upon accepting a test as a tester, and there is no opportunity to take the test because of the app error, so an opportunity is missed. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. ZJ Zain J. Support Team Leader Information Technology and Services ### " User Review of App User Testing" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 November 13, 2023 With testing 50 sites, I would say that except the issue above, the site it very good to use and very simple. Its not over complicated, therefore very easy to navigate. It gives you all the information you need, and I have found that when speaking to the clients, they are all very friendly, respectful and happy to listen Pros The dashboard is very easy to use. The tests pop up with a sound and you can work through the qualificaiton questions very easily. The admin area is also very easy to understand and use to tell you how much you have earnt and how much is pending. Cons The thing i dislike the most is that there have been a number of occasions whereby I have qualified for tests, both $10 and $60 ones and when I qualify for it, it suddenly tells me the test has expired and I miss out on the oppertunity to earn because of a buggy dashbaord. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. JB julie B. Marketing Manager Information Technology and Services ### "Great tool for UX testing" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 9/10 July 31, 2023 Overall experience with the platform has been very positive Pros We use UserTesting to help us track and analyze all of our usability testing. We record all our tests and user interviews, usually through the platform. If we record outside of UT we always upload the videos there after. We find being able to tag and put notes in the video really helpful, and also love the segment creation so we can share important insights with the team. Cons We have not found success using their pool of testers. Could be we just need a more specialized audience and their pool is too general, so we recruit from our own users. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. BD bilal D. bilaloop Information Technology and Services ### "Improve !!" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 June 2, 2023 Pros Payout on PayPal for no fees included !! Cons Misssions not selected by corresponding your profils Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. SO Stephanie O. Book reviewer Writing and Editing ### "A lot of issues" 3.0 Overall Rating 3.0 3.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 0.0 0.0 Likelihood to Recommend 6/10 May 11, 2023 Pros User testing is a good way to make money. You have the opportunity to test websites and give your opinions on what you think about it. Cons Unfortunately, I think user testing went downhill. It’s very hard to get a test now as it disappears so fast. I think it needs a lot of improvement Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/173755/UserTesting/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Popular comparisons [Lyssna vs UserTesting](https://www.capterra.com/compare/173755-178766/UserTesting-vs-UsabilityHub)[Dovetail vs UserTesting](https://www.capterra.com/compare/173755-174077/UserTesting-vs-Dovetail) [XM for Strategy & Research vs UserTesting](https://www.capterra.com/compare/72396-173755/Strategy-and-Research-vs-UserTesting)[Hotjar vs UserTesting](https://www.capterra.com/compare/163516-173755/Hotjar-vs-UserTesting)