NextGen Population Health

NextGen Population Health

4 / 5 1009 reviews


Average Ratings

1009 Reviews
  • 4 / 5
    Overall
  • 4 / 5
    Ease of Use
  • 4 / 5
    Customer Service

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About NextGen Population Health

Our population health solutions enable collaborative care that help you enhance care quality.


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NextGen Population Health Reviews Recently Reviewed!


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Satisfied with MediTouch HealthFusion

Apr 21, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: I like that we were able to personalize the system with forms that we previously have used. Being able to now add in PDF editable forms is a plus. The system is easy to use for all levels of doctors and staff regardless of their computer knowledge. Meditech is always updating the software and is on top of any and all changes to help us meet our goals for Meaningful Use.

Cons: There is no customer support on the weekends when we have Saturday hours and many times if an update is done on a Friday night certain features have not worked causing workflow problems.

Very difficult to use, at times impossible.

Apr 20, 2018
1/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Pros: From the dashboard, it looks like it can do the job. It appears to have all the necessary bells and whistles. For one physician it works reasonably well. For another larger practice, not so much.

Cons: It is counterintuitive for patients. Instructions are inadequate. There is no where to go for patients to get help on using the software. Practices make huge assumption in patients' abilities to use it effectively. In short it is user unfriendly.

Overall: Almost none.

company keeps charging no matter what

Apr 19, 2018
1/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Comments: horrible ethics in company, main focus is to bill you to death. Expect to have trouble dealing with company even after you cancel. For us, we had canceled our service in 10/17 for the above mentioned reasons and just got billed again this april 2018! we are currently fighting the charge but you can imagine the waste of time and effort in dealing with these games.

Pros: emr works looks cool in the demo sales person is friendly but that is where it ends once you sign up expect a different story

Cons: poor implementation team, expect to keep get billed and having trouble canceling the service. EMR system is very very slow. Most staff members found it unusable due to the slowness of the system

NextGen is an EHR that packs a punch!

Apr 19, 2018
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: It has great functionality. It allows us to store our medical and dental data in one place, making patient care easier and more accessible for providers and patients.

Cons: It is a bit clunky. It is the conglomeration of different software applications put together, and it is noticeable. Reporting is not in one simple place, but in multiple places, with different functionalities.

Overall: It allows our medical center to comply with federal guidelines.

Great system overall

Apr 19, 2018
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: We've been using this system at all our practices for about a year now and it has been great! The verity of reports available are great compared to our old Vision system. Our daily closing reports are awesome compared to what we were use to. making our daily closing a breeze!

Cons: My biggest con with the system has to be the server going down and lag time we deal with from time to time.

Almost Perfect

Apr 19, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Comments: Highly recommend this software to anyone looking to make their office efficient.

Pros: ERA integration is spot on. Has eliminated the biller position. Takes about 2-3 hours week for a busy specialty practice. Includes billing and posting. MACRA data aggregation was phenomenal. Made things in the office a whole lot easier.

Cons: Lab integrations could be better along with tracking data set points for blood work or vitals. They offer text messaging for the appointment. Wish there was a way to shut if off for certain appointments/patients/resources.

Quality and funtionality has gotten significantly worse since Healthfusion got bought by Nextgen

Apr 11, 2018
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
1 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 2.0/10 Not
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Comments: Used to have fantastic live web based support group every day with a completely informed support staff. This was discontinued by Nextgen. Used to have in depth informative appropriate web based tutorials. Nextgen got rid of these and now there is simplistic insufficient web based support. I am looking for a new cloud based EMR

Pros: It is cloud based so you can review a patient from any computer or smart phone. All the IT download improvements are done by them.

Cons: The web based support an live support is now lacking since the company was bought by Nextgen. If you don't know what you are doing or face a new problem - good luck.

Easy to use!

Apr 09, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: We started using this system at our practice and love it! It gives you the ability to customize templates to what you need and want to see. My favorite part is being able to see the patient's last test results, previous medications and much more. You are also able to print reports with ease which is a huge plus!

Cons: The only con I have is the support system when a problems arises it is slow to get a response and the server does go down sometimes and makes us dead in the water at stand still.

Easy to use EHR

Apr 04, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money

Pros: It has been a few years since I used the software and was my first experience with an EHR under newer federal requirements. I found the program easy to use and fairly intuitive. It didn't take too long for our practitioners to become proficient with the system.

Cons: We did not have a specific way to identify dietitian services so I used the same screens/fields as physicians to document my care plans, session notes, etc. It was still a fairly new system for my medical office and we had some challenges figuring out where to most appropriately document some things, but majority caught on pretty quickly.

Offers solutions for practice management and EHR

Mar 20, 2018
2/5
Overall
2 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
2 / 5
Value for Money

Pros: It uses google chrome which allows it to be quick and load quickly. The program is compatible with Mac OS and works on Tablets too. It offers a lot of customizable fields that can be quite complex.

Cons: The interface is clunky and outdated, needs to be revamped and made more intuitive. After implementation support is difficult and hard to get a hold of.

Nextgen has improved on the Meditouch EHR

Mar 13, 2018
3/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Comments: Gradually improving. We have decided to hold off on changing our EHR for now because of these improvements. Hopefully, the trend will continue.

Pros: Uses Google Chrome. Very fast, especially when using "wired" vs WiFi. Mac-friendly. E-Rx of Controlled Substances works well.

Cons: Support is much better with Nextgen than with HealthFusion, but still rather slow Occasionally, their server goes down and we are dead in the water. Thankfully, this has improved, but still should NEVER happen in this day and age. With that in mind, they should allow for a Read-Only in-office server so that we could at least access the most recent office visit and the patient's meds when their server is down, but there is no accomodation for this. Rather difficult to make changes in the templates if you are not VERY good at this sort of thing. The listing of meds and problems requires closing the office notes to view. These should open in separate windows. Also, you should be able to view more than 1 office visit at a time, but instead, you must close 1 OV to look at a previous OV. Initial training from HealthFusion was virtually non-existent. We were just referred to online videos. Maybe there is now an option for on-site instruction, but we never received it.

Poor customer support

Mar 10, 2018
2/5
Overall
2 / 5
Ease of Use
2 / 5
Features & Functionality
Likelihood to Recommend: 2.0/10 Not
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Comments: This is a beginners program that needs significant overhauling to make it meet the CMS requirements. The time requirements for physicians to use this is enormous in addition to the learning curve. I would think twice before you commit to this system and make sure that information is exportable to another if you have to change!

Pros: Lots of bells and whistles that appear on first blush to be useful and integrated, which is deceiving because they are not.

Cons: Some of the bells and whistles don't work Because there is no usable "instruction manual," the lack of intuitive movement amongst the screens is cumbersome. The support on the programs is almost as bad as getting help from Quicken or Comcast. They are slow and they don't know the system, you spend hours upon hours trying to get an answer (which often is not correct). They are learning the system on your time. The communication system is out of the dark ages. The displays of data needs to be significantly improved. This system is down way too much.

This system is adequate

Mar 08, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: they have designed this system to work well on a tablet. It has big buttons for ease of use. The system has many options for you to personalize to your standards.

Cons: It can be hard a times to get extra training after implementing. The sections for scanned documents saves by date and not by the subcategory (exp: radiology, drug testing, referrals, ect....)

The Deluxe Motor Home Of EHR

Mar 08, 2018
4/5
Overall
2 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Comments: For really large practices or those with a dedicated IT staff, NG can work quite well. But for smaller practices that have to contract their IT support, this product is way too much. Kinda like buying a deluxe motor home when all you need is a minivan.

Pros: It can be massaged to do pretty much whatever you want an EHR to do - it is highly customizable and very powerful but is also highly complex and requires an SME on site to make the most of it.

Cons: It is a big a powerful platform that has many many modules and an almost overwhelming level of customization. This is not for the casual users to administer. But once dialed in over a steep learning curve, it will work quite well. Their billing contract is pretty punishing if you choose to implement just the EPM then roll out the EHR at a later date: they'll want to charge you back pay for the EHR as well.

Overall, a very good EHR.

Feb 25, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Comments: Customer support staff are very helpful.

Pros: Relatively easy to perform key tasks relevant to clinical medicine, including charting an office visit, documenting phone encounters, tasking staff, ordering referrals, e-prescribing medications, maintaining problem lists. Fairly easy to customize templates/documents when desired.

Cons: Our hosted experience has been somewhat lackluster - intermittent performance lags, repeatedly dropped services (interfaces, faxes, offline document generation).

Steer clear of this software.

Feb 23, 2018
1/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Pros: Web based. Can use with iPad, Windows, etc. iPad friendly. Prescriptions easy to send electronically.

Cons: Hard to look up diagnoses. Medical/surgical history hard to add. Problem lists cumbersome. Makes scheduling and billing harder not easier. Labs cumbersome to reconcile. Hard to view labs and documents. Many, many other shortcomings.

Gotten worse since NextGen took over

Feb 19, 2018
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: It has quite a few bells and whistles. Fairly robust reporting features. Customer support staff are friendly and try to help as much as possible.

Cons: Since NextGen took over customer support has gone downhill. They took away features that were the reason we bought it in the first place, such as Live Chat support.

Avoid Avoid!!!

Feb 16, 2018
1/5
Overall
4 / 5
Ease of Use
2 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Pros: the EMR is easy to use and their billing software is very good (despite all the bugs it had in the beginning)

Cons: 1. very poor customer service. Don't know how to prioritize things. I'm still waiting for them to fix their files for me to report MACRA numbers (waiting now for 1.5 months and deadline getting closer). When I looked up my claim online, they ranked it as a "minor issue" level 2 despite me telling the customer rep that this is a high level priority item due to a deadline and the possibility of being penalized by medicare in the form of less payment!
2. their notes look good for regular notes but if you do any customizing of the notes, they look horrible

Overall: only headaches, very unresponsive and stressful when it comes to mandatory things like MACRA/MIPS

MediTouch, what a difference

Feb 13, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy. Started using the program before training began. It is very easy to use. Finer points are not always obvious so train is helpful, but instead of spending your and staff time on learning the easy parts, you can spend your time learning the finer points and how to adapt the EHR to your work patterns and needs.

Cons: No written documentation, but that is easily overcome by accessing the user suggestions cited and online documentation. Anything you need a hard copy on can be printed from the site.

Decent product although you can tell it wasnt built with a physician consultant. Not as customizable as they lead you to believe. TERRIBLE customer service

Feb 11, 2018
3/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
1 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 3.0/10 Not
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Pros: affordable and probably pretty decent EMR for a PCP. Has clearinghouse associated with it, havent started billing but this should be helpful

Cons: Terrible customer support. Not as customizable as they lead to believe and the customization isnt efficient or helpful in alot of the situations.

THE WORST

Feb 09, 2018
1/5
Overall
3 / 5
Ease of Use
2 / 5
Features & Functionality

Cons: Everything. Sales people are rude. I thought sales are supposed to be polite?? Heaven forbid you ever have a problem. You will NOT reach a solution easily. Likely, you will spend 20-30 hours on the phone, just being shuffled back and forth. When you are finally given help, it doesn't make sense. If you explain how it doesn't make sense and you are reaching X error - there is no response. So, you start again!!

Great customer support, program can be improved greatly.

Feb 09, 2018
3/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Comments: I think the NextGen customer support is very helpful and knowledgeable. I think there also should be more on hands training from the support team on how to use certain areas of this system.

Pros: It is user friendly. It is not difficult to get in and understand what to do. It is a robust product with great possibilities.

Cons: It takes too many clicks of the mouse to get anything done. the EPM side and the EHR side do not communicate internally as they should. It is very glitch and locks up & slows down to often.

It is very good and user friendly software

Feb 08, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
Likelihood to Recommend: 9.0/10 Not
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Pros: reporting module and front-end menus are easy to understand and we can customize the columns. It has option to memorize the customized reports

Cons: It is little expensive, it will be worth choosing it for bigger practices. Per my view, the BBP has to be improved, as sometimes we have seen it is screwing up the posting transactions or not applying properly

it has been user friendly thus far, only been using it since our go live November 2017

Feb 06, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: the linking of appointments and ease of changing demo for linked partners it is very helpful during our check in process which can be during a busy time

System lacks functionality comparable to other programs on the market.

Feb 06, 2018
3/5
Overall
4 / 5
Ease of Use
2 / 5
Features & Functionality
2 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 2.0/10 Not
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Pros: Utilizing the Reports available has proven to be beneficial financially and in reference to organizational time management.

Cons: Tech support wait time varies 20 - 65 minutes; phone call return option has been unsuccessful; system down for maintenance frequently. In Scheduling you can view only ONE month at a time, there is no roll-over to partial following month.

Very Powerful software with good reporting capabilities

Feb 06, 2018
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: What makes a great software application is usually also what makes a complex application. NextGen is no different in this regard, it has so many features that it takes a fair amount of time to get to know how to use it to it's greatest potential. Unfortunately users don't often take the time to learn all those features and end up spending extra time doing tasks the hard way. If you follow their recommendations you should be satisfied with the results.

Cons: Patient Portal needs work, not web compatible so it requires application software for each client, fairly complex structure can cause speed issues from the convergence of all roads leading into NextGen. Would be nice if NextGen supported a wider variety of 3rd party integration, specifically with more hardware and software (Open office vs Microsoft Office, etc).

Overall: NextGen is expanding, acquiring, and seemingly looking towards accomplishing better practice management from start to finish.

Easy software to use to submit claims

Jan 25, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
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Pros: All the different options for generateing reports and ease of inputting information to submit claims

Cons: The price to add each individual provider is massive. And they fact that it doesn't allow you to bill for certain payers.

OVERALL A GOOD EXPERIENCE.

Jan 18, 2018
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: THIS SOFTWARE IS VERY DETAILED. VERY GOOD CUSTOMER SERVICE. FOR THE MOST PART EASY TO USE IF ALL TRAINNG IS COMPLETED.

Cons: DUE TO THE SOFTWARE BEING SO DETAILED, TAKES AWHILE TO LEARN HOW TO NAVIGATE PROPERLY. ALL TRAINING IS ONLY OFFERED ONLINE AND TELEPHONE. I WOULD HAVE PREFERED IN PERSON, ONE ON ONE TRAINING.

One of the better EHR softwares

Jan 16, 2018
3/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: I loved the ability we had to customize almost anything. It made patient intake very easy, providing check boxes for symptoms and then forming a paragraph from what was selected. It was easily integrated with other software for lab results or patient portal options. Providers were able to see everything they needed right in the patient's chart, rather than having to move from system to system.

Cons: If the templates have not been altered to your preferences, it is difficult to navigate the software. It requires having in-house staff to provide support, and most issues required their presence. It takes a while to learn the system due to its complexity.

Overall: Fast patient intake, easy integration, and quick documentation.

Excellent

Jan 11, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I did not like this software at first, but once I learned how to use it, it became much easier. They have also recently made a lot of nice updates.

Great software to use!

Jan 11, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: Great !

Pros: I've used this software a handful of times and its pretty easy to use and has a lot of options that some other programs I've used prior.

Horrible product and Horrible service

Jan 09, 2018
1/5
Overall
1 / 5
Ease of Use
2 / 5
Features & Functionality
1 / 5
Customer Support
2 / 5
Value for Money

Pros: Billing platform is so-so. Price is in the midrange but given the poor quality of the EHR product and customer service, it is considered over-priced.

Cons: I have used many EHR in the past (EPIC, CERNER, nextgen, eclinical, free open source EHR) and this is the absolute worst EHR. It was originally made for billing and it's EHR side is clunky, glitchy and inefficient. In order to review notes, labs, images, path report, you have to go in and out of the chart constantly. Many clicks. Also they do not deliver on their promises, and their sales team/contact person would not get back to you, once they have sold the product. Will soon switch EHR.

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The best software for you medical company

Jan 01, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Definitely NextServices is the ideal software for clinics, hospitals or companies that have to do with the area of medicine, this application provide the newest and best updates for medical and laboratory equipment also provides an easy to use platform for all medical equipment and scientist where they can make consultations with the respective integrated analytic system that will make the management of your medical company much easier and more pleasant

Cons: There are not many cons in the use of this software, they should only improve the user help interface sometimes it can be a bit tedious to wait for an answer

Very pleased with the company

Dec 29, 2017
5/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Comments: I feel that as time goes on I am really happy with my investment in the software to try and help keep me more organized

Pros: Cost! This was the most cost effective EHR, Practice Management, and Billing software I could find for my small practice. Love that this company already had their own clearing house so things are smoother without another entity involved. The support staff usually solves my issues when I call for help within minutes. The support staff is always very professional and I do not feel like a dummy asking simple or more complex questions

Cons: There are so many useful aspects of the software that I haven't used them all yet. It took me some time to streamline how I write notes because of how I work. Once I learned to use dictation from my computer in the text boxes I was good to go for how I work.

Wish I had chosen another EHR. Not happy !!!

Dec 21, 2017
2/5
Overall
3 / 5
Ease of Use
2 / 5
Features & Functionality
3 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 1.0/10 Not
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Comments: I really think that HealthFusion must have paid the AOA a huge sum of money for it's endorsement. This software was NOT ready for prime time when the AOA eagerly endorsed them a few years ago. Their support takes forever to address a work ticket. We have asked for some simple changes and updates and 2-3 years later, they have still not been addressed. The Verizon secure ID app for electronic prescribing of controlled substances is ridiculous. After 3 years of using this program, we are too heavily invested to easily switch......but I think it is time to bite the bullet and do it.

Pros: When it works, it is fairly fast. Support has improved somewhat since Nexgen took over. That's about it.

Cons: Too much down time / slow downs. It improved a bit several months ago, but has been giving us problems again lately.....not as bad as it was 6-8 months ago, but still too many bad days. No ability to access records locally if their server is down.....not even for read-only. The company has been unable to support, or have refused to support the ability to have redundant read-only data at the client's site. So when their service is down, your practice is dead in the water. No ability to view schedules or charts......nothing. Totally unacceptable. Tracking the patient's prescription history is needlessly complicated, as is the Problem List. The company could not have possibly consulted actual working physicians when they wrote this program. Their electronic prescribing of controlled substances and the Verizon UIS secure ID app is slow and clunky. Even worse, Verizon has locked me out on at least 3 occasions and I have been unable to e-prescribe. And NO, it is NOT user error. The verification process to get re-credentialed is redundant and confusing. Furthermore, there is no way to directly deal with Verizon to solve the issue.....the on-screen message says "Do not contact Verizon directly.....contact your EHR company". But when I do that, it takes DAYS to get a response.

Not as promised.

Dec 15, 2017
3/5
Overall
2 / 5
Ease of Use
4 / 5
Features & Functionality
2 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 3.0/10 Not
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Comments: Colleagues, keep looking; I did many hours of research on my final 3 choices, with at least 4 different presentations on MediTouch to myself, my office manager, head nurse and two other providers. Just can't foresee all the glitches, roadblocks, and problems until you buy it and are using it...kind of like the ACA, right Ms. Pelosi? "Let's pass (buy) this bill so we can see what's in it,"

Pros: Easy to modify "template" or document on the fly. Scheduling portion is good. Financial reports are good.

Cons: Average customer support, at best. You get passed from person to person, promised call-backs are usually days later than promised, sometimes do not occur at all.. Conversion not as promised. Medications documentation is confusing, redundant, very inefficient. Does NOT autopopulate labs results for tracking over time (cannot look at flowsheets unless you individually enter each result into the flowsheet, which is ridiculously inefficient), yet we were shown examples of lab flowsheets. Lots of problems with their electronic claims submissions. If I could get out of my contract (after 1 year of use now), without paying for the full 3 years I signed up for, I would do it immediately!

Instruction Book

Dec 13, 2017
3/5
Overall
2 / 5
Ease of Use
1 / 5
Features & Functionality
3 / 5
Customer Support
1 / 5
Value for Money
Likelihood to Recommend: 2.0/10 Not
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Pros: We can make our schedule pretty to identify doctors and clinics in different colors. Makes it easy to schedule,

Cons: Wish there was a big book of instruction or a big book of how things work. I don't like relying on the Community for answers.

Great Support

Dec 12, 2017
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: I love the support! Anytime I put in a ticket, which is almost daily, the support person is always kind, patient, and gracious to me

Cons: I think it is a bit cumbersome. I wish it was more user friendly. I wish it was more of point and click type of product - easier workflow

NextGen EHR

Dec 12, 2017
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Nextgen allows you to have much experience using many features. When it comes to feature sets Nextgen has many, but you will pay for it. Although it's a solid product it may not be for small practices under 5 physicians.Many features. Patient portal integration.Thorough documentation for providers to provide great care for the patient. It's incredibly easy to upgrade and maintain the product suite.

Great system, it's a keeper

Dec 07, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to use and navigate. Love the fact that you can save templates for easy note taking and you can eprescribe medications.

Cons: I don't like the fact that you cannot see if faxes are successfully sent. A notice or alert would make it much easier.

Nice, web based product

Dec 07, 2017
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Easy to understand and navigate. The EHR works very well with the Practice Management software. Easy to toggle back and forth for patient information. Also, easy to email and fax in and out of the system.

Cons: Customer service is slow, sometimes. The Help screens are not always very informative. Tutorials are available, but not user friendly.

Useful application, though not always easy to navigate.

Nov 08, 2017
3/5
Overall
2 / 5
Ease of Use
3 / 5
Features & Functionality
2 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: A definite pro of this software is the ability to navigate to the screens and order test in multiple ways.

Cons: What I like least about this software is that a lot of the useful applications have been outsourced to other companies that have to be bought.

Have had all great experiences with NextGen

Nov 08, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: We like the how easy it is to use the system. They work to make sure they meet the needs of all. We have multiple specialties and there is several templates for each specialty.

Used for about 7 years, many issues resolved by the techs at Nextgen with a quick response.

Nov 08, 2017
4/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Easy to use. Very small period of training for new employees. Easy layout of the available options with the PM program

Cons: The flow of screen is not very intuitive to the user needs. Inability to run reports in user notes. At some of the options are not as useful for sub-specialty

Active user since 2011, champion for a large pediatric practice. Now in oversight position as CMIO

Nov 08, 2017
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: I most like having access to the medical record anywhere I have internet access. No more chart being "lost", different office, or not available after hours. Ability to monitor clinical metrics by provider is very helpful for meeting PCMH and ACO requirements.

Cons: Still to many clicks! (us docs will only be truly happy when there is only 1!). System speed needs improvement.

Love the flexibility to configure what is needed including exceptions

Nov 08, 2017
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: Excellent support - People and documents and training are helpful and available. The professionalism and expertise of the support staff, especially the engineers and developers is commendable.Improved visibility to the status of clinical workflow (no undone work hiding in paper charts), and administrative workflow status (tasking, eligibility, unbilled, rejections, etc).

Cons: "Working as designed" - Frustrating how long it can take to get fixes for defects developed, and released. If you are affected by a defect that does not have a workaround, or a painful workaround, it is hard to wait in line while other (understandably) priorities are ahead of yours.

Excellent overall vision, fair to poor execution.

Nov 08, 2017
2/5
Overall
2 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money

Pros: The Practice Management Suite is very good to excellent overall.
Connectivity is a plus - interface support is very good.
Interoperability is moving in the right direction.
Overall support and communication has really improved.

Cons: Usability of EHR is poor. Quality control is fair at best, and not improving so far. The patient portal is not well designed and does not deliver an acceptable consumer experience.

A sophisticated program that, when setup properly, is powerful.

Nov 08, 2017
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: The program is highly customizable. There are many features that make the program nimble and sophisticated. A robust product that interfaces with add-on products to further customize your experience and meet your needs.

Cons: Too many layers, should be more streamlined so workflows are more efficient. Too many clicks and small check boxes that can be easily over looked like fully saving and completing phone encounters and encounter notes.

NextGen PM is the best practice management system I have used in my 25+ years of experience.

Nov 08, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: The ability to pull customized reports to get specific data. The accounts receivable functionality is top notch.

Cons: The upgrade process can be very labor intensive. The EHR Ophthalmology templates could use need some improvement in the provider workflow.

My experience has been great

Nov 08, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I like everything about the software that I have utilized. I have always received great support, Have had the system since 2004

Have great support systems in place.

Nov 08, 2017
4/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: It's diversity and configurability. It's a very robust program. Our specialty is unique and we've been able to not only configure for our needs, but have worked with NextGen partners to customize some of our needs.

Cons: It is definitely expensive. There seems to be a cost associated with a lot of necessary pieces. They have improved this, but in the past I felt we were nickel'd and dime'd a lot. We are a small practice and every penny counts!

Overall: It has helped us meet Meaningful use and has a great reporting tool.

Always had a good experience with this vendor.

Nov 08, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: Offers a variety of specialties. Great customer service. Offer account managers to assist with any problems you may experience.

Cons: Sometimes the workflow isn't streamlined. I don't have many cons about this vendor. Always have support when you have trouble.

Product getting better

Nov 08, 2017
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money

Pros: Reporting capability. The ability to get data entries into the chart. Integration with lab is also a bonus

Cons: Amount of clicks and number of windows needed. Wish that EDR was integrated more rather than be a separate product

Mostly positive

Nov 08, 2017
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: I like the visual design, it is very appealing and looks easy on the eye. Good use of color. Not to Harsh

Cons: It has some limitations, but I think these will be addressed at the next upgrade. The set up can be cumbersome and some things should be more connected in the encounter rate library and in the contracts module

It is not perfect but there have been significant improvement

Nov 08, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Felxibility, openess and willingness to listen to customer. Acceess to Nextgen team is easy. Usergroup is powerful

Cons: Slow development. There are too many priorities and there is not enough devlelopment to catch up. Some times changes are slow to come.

Long term, ever evolving, supportive and effective

Nov 08, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The features and options are comprehensive. Success community and support are really good. The workflows are good and ever improving. Reporting, interfaces and interoperability are strong.

Cons: There are some features that stand alone and don't feed into other templates. There are a lot of "save and close" requirements that could be streamlined.

Overall: Job security as the trainer, upgrader, manager and reporting specialist.

I like software because it is very useful to the company.

Nov 08, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support

Pros: It is very easy to use and navigate through the system. When a new hire comes aboard it easy to teach them and very hands on.

Cons: The updates can be very hard to navigate when your looking for a button that's not on the menu. When you need to find something right away it takes a while before you to get a respond back.

It is incredibly easy to maneuver the system. It's the 3rd EHR I've worked with and I really like i

Nov 08, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: The health promotion plan allows us to capture many important things for patients in one place. That is really user friendly.

Cons: The UDS reporting system hasn't been the greatest, but I'm excited to see the new one. The preview we saw at UGM looked great

Easy to use

Nov 08, 2017
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Now that EHR and PM talk more. Helps the front office staff have a better workday. They are able to help patients more affiant.

EHR is overall getting better.

Nov 08, 2017
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: I personally find EHR easy to use and intuitive. I, however, am a person who loves computers. Some of my providers do not agree. I like the use of tabs and panels, I like the use of my phrases, favorites in the med module and template sets.

Cons: One of the features I like about EHR is that there are many ways you can preform a task. That being said, some folks do not like this feature; they would rather have only one way of performing a task. Also, when NG adopts a new way of performing a task then returns to the old way, all the providers get confused. For example, the providers were very used to My Plan when we were told it was no longer supported, that we had to go to the Orders Module. Now we are told to use My Custom Plan. It will be difficult to go back.

We use Next-Gen to schedule patients in a timely manner.

Nov 08, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: I enjoy working with Next-gen because of the ease of use. It is easy to train on and I have entry level employees who can pick up the software easily.

Cons: Although new process and update are very important some updates can be harder to navigate. We tend to have to reteach processes to employees and have to find where new buttons or areas to use the features.

Overall: We use it to schedule and manager employees and patients. To provide quick appointments with accurate information so when they come to their appointment they are able to be worked up and seen in a timely and professional manor.

Very robust product, however, our support is not as good as it should be

Nov 08, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: I do like the ease of use once we get the proper training for the Nextgen EMR, the reporting functionality is good in the EPM side, not so good in the EMR side

Cons: We use a 3rd party vendor and we struggle with our support. In the EMR, trying to pull reports is a bit of a challenge.

Overall: the ease of use and the reporting in the EPM side is really good. We are able to report on just about anything.

I appreciated that there were many different areas to review as I am a Site Director.

Nov 08, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: I like that there are reports that I am able to pull to make sure we are being efficient in our workflow. I like that there is an ease to the workflow and we are able to highlight areas in which need to be populated before moving on to the next screen.

Cons: I dislike that they are many different ways to customize this software. Which makes sense for some organizations, but to get the most out of the product you need to know one specific area.

Long time user

Nov 08, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The user interface is what initially drew me to the software 15 years ago. Now it is the flexibility of the product. Every user, every provider can use move through the product in the way that works best for them. The ability to access the same database enterprise wide, the ability to add on other applications that interact seamlessly, and now most importantly the commitment behind NextGen to support and grow as the changing world of healthcare rapidly morphs each year.

Cons: Sometimes new releases have defects that weren't an issue in previous versions. Also, some subspecialties need templates specific for their needs;i.e., pediatric ophthalmology must be customized by client to include fields that every pediatric ophthalmologist would find missing.

Overall: Got rid of paper charts. Central database

As an EPM user, we are very pleased with the product and support.

Nov 08, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Ease of use, intuitive, and reliable. Easy to train others, hovering over titles in very helpful. We like NC.

Cons: Haven't found that. Sliding scale information in the alerts should be stored somewhere else. All in all good

We have had great support over the last few years, greatly improved

Nov 08, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: The reducing of the clicks, easy flow of navigation through the system. Support is great if you get stuck. They help with any and everything. Great team to be a part of.

Great product that meets most of our needs

Nov 07, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: I love the improvements they're making in the new versions. Their support team is also MUCH improved - their knowledgebase is super easy to navigate and very informative. Support staff is great!

Cons: There are some odd bugs and several limitations, but the software honestly meets most of our needs. It has a lot of modules (meaning separate license costs) that you need to be aware of upfront.
Their license structure is horrible and very difficult to manage.

Nextgen has a lot of upgrades, customization's and reports.

Nov 07, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: What I like most about this software is the HQM Portal and the ability to see the missed opportunities. Patient Portal and Patient Engagement is effective. The ability to run reports is easy and very customizable.

Cons: The thing I like least about this software is when upgrading you potentially lose all customization's. Performance at time is slow .

User friendly and highly customizable

Nov 07, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: Templates are highly customizable and can be modified based on practice needs. Great training materials are available on client portal.

Cons: There are known support issues that NextGen is working on resolving. Some applications have bugs and NextGen is working to resolve it.

Capterra-loader

The out of the box templates are a good start to utilizing NextGen.

Nov 07, 2017
4/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Pros: The ability to customize the system to your workflow and streamline the documentation process. I also like the configuration templates in addition to the quick save and quick note functionality.

Cons: There are too many clicks in the system. My providers regularly discuss how many clicks are required to complete a note. There is also a lot redundancy.

we have used the software for our Ortho practice for 10 years and it has served us well.

Nov 07, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ambulatory EHR has fully customizable templates by the end user with full rich set of features within the application.

Cons: When the EHR is full of patient data for 10 years causes some areas that are slow responding when looking up patient records.

I have worked mostly in an orthopedic clinic with NextGen and have had good experience with workflow

Nov 07, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I am able to arrange and customize templates to fit our practice needs and workflows. The reporting features are helpful.

Cons: NextGen does not have a great interface for surgery scheduling and managing OR time with multiple facilities.

Overall: Helps improve our practice with efficiency, accuracy and improved patient care.

long and constant improvement

Nov 07, 2017
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: the improvements the product shows constant upgrades and support. the product is showing maturity and stability. it is also staying on the spot for compliance and federal regulations

Cons: cost for an non profit. although we are funded by meaningful use that money will run out and we will be in a fix.

We have had NextGen PM and EHR for about 8 years now and have seen it grow to become pretty robust.

Nov 07, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The fact that we can customize our templates, and believe me, we sure did! We do have several template developers on site who can do all the work, so that has made customization very doable after upgrades.

Cons: I would have to say it would be the bugs and known issues after upgrades. However, I do understand that all upgrades will have issues and most of them will eventually be fixed.

Overall: Personally, I have a great job working with users. I answer their questions and help to facilitate their requests for changing the product to fit their needs, which is a great feel to bring them what they want!

I was brought in and shown a computer with NextGen. I was up and running in less than a week.

Nov 07, 2017
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money

Pros: Easy to navigate and learn the system which makes new employee training a breeze. Claim submission has been simplified.

Cons: Reporting can be a bit frustrating, you just have to find the right parameters. I hate having to log into every module separately, I understand it is for security purposes but it is time consuming.

NextGen support are great. They are very helpful with support and implementation.

Nov 07, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: EHR and PM are easy to navigate and creating workflows for staff. I really like the EDR system that complements the other NextGen software.

Cons: NextGen SQL can be a problem. NextGen has so many features that we are not fully utilizing the software.

Overall: Centralized Dental, EHR, and billing software.

It is a good product just needs more features for specialties

Nov 07, 2017
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Easy to use, I like the new 5,9 features that I have seen and I think some of this would be beneficial for our practice

Cons: Easy to use, but for our practice we need to customize more we need to have more capabilities for our ASC.

Overall: Easy to use and like any other type surveys

It's a good system. There is no perfect EHR.

Nov 07, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The helpful coding guidance built in. I am a coder, so seeing this part help the providers is very nice.

Cons: I hear there is problems with the meds passing to the pharmacy. And the providers need help with keeping med lists and chronic problems up to date.

Overall: Ease of use.

overall functions are good. physicians do not like the ICD10 wording, its very confusing to them.

Nov 07, 2017
4/5
Overall
3 / 5
Ease of Use
2 / 5
Features & Functionality
4 / 5
Customer Support
1 / 5
Value for Money

Pros: medical decision management / code calculation/ EHR to EPM communication. easy to follow workflow. ability to set user preference is easy. EHR tasking is really great.

Cons: free texting in the HPI and also not enough picklist in the assessment and plan. no spell check....

I've enjoyed using it. I think the flow is easy, and not very complex making it smooth to work with

Nov 07, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: The easy flow. Not overloaded with clicks. The favorites are amazing! The favorites for my phrases, the physical exams, and the ROS. super easy to set up, and easy to utilize them.

Cons: Not sure. I don't really have anything bad to say, other than to continue making it easier to work with. Because that is what helps our providers with flow, and the speed of how long it takes to see a patient.

Good base product that will allow you to start using EHR workflows immediately.

Nov 07, 2017
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money

Pros: Most features are on one screen and ease of use for staff. Ability to task between EHR and EPM for follow up tasks. Ability for real time charge capture.

Cons: We have had to customize quite a few templates for our specialty to meet our physician needs from a workflow perspective. Limited EHR reports but abundant EPM reports.

NextGen has grown in functionality and reliability over our years of use.

Nov 07, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: How customizable it is for specialties. The training is very robust and covers all of the areas of activities that the users need to navigate,

Cons: It can be resource intense and does require some attention to the details of best practices. However, the customer support is very proficient at diagnosing issues and assisting with best practices to improve and optimize performance.

Overall: We have access to a large datastore of information that will help to provide quality assessments and care.

Constantly improving

Nov 07, 2017
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: I like that it is customizable. We are able to make changes and make it work for us. I also love the PM portion.

Cons: I don't like that many of the options in software are pop ups. I wish that reporting didn't require so much SWL.

Confusing and needlessly complex, doesn't seem to be in touch with how med practices actually work

Nov 07, 2017
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Automated features like real time server, claim edits, back ground business processor. Interface between electronic chart and billing is also helpful.

Cons: reporting is too restrictive, limited fields available make reports less useful and it would be great to be able to report by exclusion

Overall: help managing the business and provides financial reports

Nextgen EHR software is constantly evolving to ensure regulatory compliance and user satisfaction.

Nov 07, 2017
3/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: The ability to have access to customize KBM(template) workflows and Customer web portal/help desk which allows users to share experience/solutions to known issues.

Cons: Software upgrades can be challenging. However, Nextgen support is very responsive during upgrades to ensure clients have timely issue resolutions.

a great software to have in place

Nov 07, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: the ease of being able to navigate and use this software makes it great to train new employees and have other people pick up the use of the program very quickly

Cons: I don't really have any negatives at this time before it was trying to get a support person the phone but that was corrected and now its a breeze because we have our own support person

Nextgen has been a Great overall Solution for our ophthalmology clinic.

Nov 07, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The system is very robust on the PM side and now the EHR side is allowing us to see the volume of patients we would like to see efficiently.

Cons: I would like to see easier customizations for the EHR product. I have would like to see the product push upgrades more frequently and include more training on the upgrades when rolled out.

Overall: Ease of use. Standardization of provider templates, while having the ability to individualize when needed.

Overall it has been very good.

Nov 07, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: It is a point and click system that makes it easy to use for anyone comfortable with computers.

Cons: Sometimes it requires too many clicks to get to the end result needed which can be time consuming in the lanes.

I am the clinical operations manager and have used the PM system to streamline workflows.

Nov 07, 2017
4/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: I think the autoflow process is extremely helpful to our front desk staff, and the enhance forms have enabled us to customize our forms and increase efficiency.

Cons: There are so many ways to get to certain areas in the patients chart, this causes end users to not all follow proper initial training guidelines.

excellent and forward thinking

Nov 07, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: integration and frequent updates. This makes it much easier to certify for meaningful use and other governmental programs and much easier to help our aco in their reporting and performance goals. This demonstrates that nextgen is interested in growing and improving.

Cons: too many ways to get to the same destination. There many tabs and click options to get to the same destination or perform the same function

very robust software. Moving toward a better solution with better administration support.

Nov 07, 2017
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: very robust. Multispecialty programming. Still able to customize but better as moving forward to a non customizable product

Cons: expensive. Poor bundling of software. Vendor should look at customer and their needs and supply in a packaged form

Overall: open software

Overall our experience has been positive. Much like any EMR we have some issues.

Nov 07, 2017
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: The practice management side if very easy to use. Overall flow in the EHR side works well. Nextgen commitment to improvement and support is great.

Cons: Provider charting is somewhat cumbersome when the product is utilized right out of the box. Some new solutions are improving that experience vastly.

Overall: Nextgen helps us provide a good overall experience to our patients.

Excellent support for any questions or concerns I have

Nov 07, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: NextGen has done an excellent job at implementing a new success community that provides ease of use for any questions I may have. NextGen is always able to assist me with any regulatory questions I have about MACRA/MIPS.

Cons: NextGen did not have spell check in the system which was a complaint of our providers for years. In the current NextGen version that was just released the system now has spell check.

good product, user friendly

Nov 07, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: ease of use, customization, reporting is easy, like the filter 2 features. significant events tracking

Cons: support is sometimes difficult to deal with, tired of hearing its a known issue. If its a know issue, then fix it

Overall: reporting, tracking

The implementation teams, customer service and support teams are very robust

Nov 07, 2017
4/5
Overall
2 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: I appreciate the various platforms offered and the ability to interface with other products. The support and training is probably the best that I have seen. I love the reports and hate the reports at the same time. Nextgen can retrieve almost any data, but you have to know exactly what to ask it in order for it to pull the data correctly. I also like the support on compliance side of healthcare and regulatory updates. .

Cons: Price, reporting as mentioned above and that since it partners with so many outside vendors that it does not develop things on their own, that I think should be a part of Nextgen. An example would be the HQM. Nextgen should have a platform for a dashboard, but instead they partnered with someone, so that is yet another fee and vendor we would have to work with

Overall: Functionality and ability to customize has been key for our practice.

Initial training was not good, but it's easy to use. Accessible anywhere at anytime.

Nov 07, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
2 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Real Time feature, Dashboards, Patient Portal, Cloud based software, printing Billing statements and timely receipt of payments is great!

Cons: Initial set-up and training availability was not great. Not all information came over in the import.

we are new to nextgen but so far it has been a positive experience.

Nov 07, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money

Pros: Our current software is out of date with the needs of our practice. NextGen has all the options that we need for our facility.

Cons: Better conversion support is needed I have heard. We used a third party to assist with the conversion process. I would highly recommend this.

NextGen provides flexibility with functionality, configuration, etc. but is very payor oriented.

Nov 07, 2017
3/5
Overall
2 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money

Pros: Flexibility with functionality and the ability to customize templates for services that are not typically available in most practices i.e. social work, parenting services, etc.

Cons: The lack of integration of some of the standalone templates hinder integration. Additionally, the integration of EHR and EDR leaves a lot wanting.

Both EHR and EDR are awesome

Nov 07, 2017
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The integration of EHR and EDR has made working in the system a breeze, as well as the simplicity of use

Cons: There is a lot of moving parts that need to be set up but that is what makes it good. But we are only 4 months in.

Great way to capture client encounters!

Nov 07, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: The system is intuitive and highly configurable. The custom content we developed is very helpful in helping our specialty navigate encounters in order to submit billing.

Cons: Archiving is lacking. We have multiple charts that have several thousand encounters and there is a high threshold that can be reached causing an individual chart to slow doen.