NextGen Population Health

NextGen Population Health


4 / 5
1056 reviews


Average Ratings

1056 Reviews

  • 4 / 5
    Overall

  • 4 / 5
    Ease of Use

  • 4 / 5
    Customer Service

Product Details

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About NextGen Population Health

Our population health solutions enable collaborative care that help you enhance care quality.


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NextGen Population Health Features

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NextGen Population Health Reviews Recently Reviewed!


IT Program/Project Manager

Aug 21, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: In 2006, a 3rd party integrator (no longer in business) sold NextGen to our organization and since this was their first time installing it, the installation and configuration was barely implemented. To mitigate, in 2011, additional Practice Management training from NextGen and EHR Training/template development resources from Ciscon were engaged to review billing processes and create clinical workflows. Thanks to NextGen/Ciscon, we were able to launch the EHR in 2013. Since then, they have helped us make significant improvements to the clinical workflow (customizing templates) and billing processing. In 2016, the NextGen reports allowed us to start receiving CMS Meaningful Use/ACI incentive funds.

Pros: 1. Highly configurable...an organization can develop/program/configure any template or drop-down list box to tailor it to their clinical staff! 2. Software includes everything a clinic/hospital needs...and with NextGen's MirthConnect product, any interface or integration to another system is possible and easy! Besides the EHR and Practice Management, NextGen provides a Patient Portal, ePrescribe capability, Rosetta and MirthConnect (allowing interfaces to any system like LabCorp, Quest, Immunization Registries.), and much more! 3. NextGen Support is awesome...and if there is a new staff member, just request Tier 2 or Tier 3 support techs so your challenges are addressed quickly by experts in every area of the product! 4. NextGen Training is helpful from knowledgeable and experienced staff who have worked in clinical and front office environments. For any upgrades or projects, or if you are brand new, leverage the advanced trainers for additional training for staff and learning how to utilize/configure the system by having them review your configuration. 5. NextGen Development and NextGen 3rd Party Integrators (like Ciscon) are amazing to work with...If you don't have time to develop templates or learn, contact them to obtain a quote. I have been most impressed with support team at Ciscon! They have been able to streamline Provider templates and save tons of clicks so the Providers just adore and appreciate the efforts! They were also able to train all the clinical staff on the new workflows.

Cons: Like any EHR (vs a paper chart), there are lots of clicks for the clinical staff members. In addition, the graphical user interface was so new to staff, this caused delays in the encounters. (To mitigate, we spent time, money, and effort on training users as well as building customized templates...This was worth every penny!)

Not what we were hoping for

Jan 25, 2017
2/5
Overall

2 / 5
Ease of Use

2 / 5
Features & Functionality

1 / 5
Customer Support

1 / 5
Value for Money
Likelihood to Recommend: 2.0/10 Not
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Comments: We have about eight months into this software and are still struggling with very basic issues such as claims not making it to the carrier and reports not functioning to our (or our clients') level of expectation. I cannot report on many fields in the system and despite being told in the beginning that their reporting tool was being enhanced and we could report on individual fields, and spend additional money to export data so we could create our own reports. Clients are increasingly frustrated with inability to get eligibility checks on many of their common carriers and to get anything much beyond just confirmation of coverage (not outline of actual benefits, etc.) Collections module is clunky and we have not found it to be effective. On the upside, claims entry is fairly simple, and auto posting is a breeze, as is data entry of patient information.

Pros: Autoposting is fantastic. We find it does it correctly close to 100% of the time. When the system cannot effectively autopost, it "flags" the RA so that you can address it individually. When we initially converted, we found that importing patient demographics was refreshingly simple and something we could do on our own without additional costs. Patient demographics are easy to enter and maintain.

Cons: Reporting is completely ineffective. Canned reports don't balance against each other, and it's hard to quantify values. Not much assistance from Customer Service, although they do try to be helpful. EDI process has been nothing short of challenging. From enrollment issues in the beginning to claims submission and follow-up issues, we are finding as we work AR several months later we're still having issues with some of our claims from early on which can't seem to arrive at the payer, despite acceptance confirmation from Healthfusion/ENS. It's costing us hours of time on the phone and lost productivity. We also cannot actually see the acceptance reports and are told we can't have access to those because they're in larger batches, which again creates additional phone calls and work on our part.

Recommendations to other buyers: Regardless of feeling like we did fairly responsible research on our part, we ran into a number of issues for which we were not prepared. Put potential vendors through challenging scenarios you have in your current system and have them explain how they would resolve them. Even then, watch carefully once you change to make sure you're getting what you were promised. If you're able, roll over one client at a time (if you have multiple) so you can ensure everything works as promised and works productively before you move your entire book of business.

Dermatology Office Using MediTouch's HealthFusion for nearly 1 year

Dec 05, 2016
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Comments: In 2015, I spent countless hours reviewing/sampling one EHR after another to find a good fit for what we needed/wanted in an EHR. We were moving from paper and wanted a cloud-based solution. As a dermatology office, we absolutely need the ability to document patient's skin findings on a diagram. HealthFusion was one of the few that gave this ability and even allowed us to upload our own images which we have designed for quick easy use. Most dermatologists will utilize a more derm-specific product such as Modernizing Medicine's EMA, PracticeStudio, etc, however, another criteria we wanted in our EHR was something that was truly platform-independent and browser-independent -- could work on a ChromeOS computer, a Mac, a Windows machine, Firefox, Safari, Chrome, Edge, Internet Explorer, etc. Again, MediTouch's HealthFusion EHR & Practice Management product provided this capability while other derm-specific products did not and continue not to. We also do our billing in-house and wanted a robust billing product. MediTouch is their own clearinghouse which is a big benefit so when there are issues, we don't hear from our vendor "Oh it's a problem with the Clearinghouse", instead MediTouch customer service tells us "Oh we need to fix that". Customer service is overall very good - it is here in the United States (Pacific Coast which is our local time zone) and available relatively quickly. So why not five stars? Well, the EHR itself is not designed very well for a specialty-specific practice like ours so we went through a process of customizing it for our needs. We are happy that customization was available however it was a daunting and time consuming process. While the EHR system allows for some meaningful use and PQRS measures it does NOT collect data for specialty-specific measures so it's basically useless for our PQRS/MU/MACRA reporting needs. Which is very unfortunate and might force us to move to a derm-specific product.

Pros: Platform-independent (works on ChromeOS, MacOS, iOS, Android, etc.) Browser-independent (works in Chrome, Safari, Edge, Internet Explorer, Opera, etc) Cloud-based with no need for specific hardware/software in-house. Local to our time zone (Pacific) with U.S. based customer service Clearinghouse is in-house with the vendor Speed of operation - there have been moments when the cloud-based

Cons: Lack of specialty-specific Meaningful Use, PQRS, and MACRA measures Need for heavy customization for the purposes of documenting specific scenarios (specialty or otherwise) Extra components within standard documentation unnecessary for most specialties Integration of PM and EHR could be a bit better

Recommendations to other buyers: Whichever product you evaluate, ask for a demo login and try to document a sample patient visit and billing. Accept the fact that it will be difficult and counter-intuitive the first time you do it, but the process will help educate you on which product is easier to use. It will also help you realize exactly what kind of hardware/software you will need for that product. If a vendor says "Sure, but you need a specific computer with a specific piece of software" - make sure you understand those limitations and the embedded higher cost in obtaining such specific hardware/software configurations. Also, imagine what updates or upgrades will cost you in the future if the system you are looking at is so specific with its hardware/software requirements. A true cloud-based system that has complete independence from hardware/software allows you to lower your upfront and maintenance costs in the long run which can be much more savings than simply looking at the lowest monthly service cost.

Just as bad or worse than any other EHR

Apr 20, 2016
1/5
Overall

1 / 5
Ease of Use

1 / 5
Features & Functionality

1 / 5
Customer Support
Likelihood to Recommend: 1.0/10 Not
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Pros: communicates with my billing company, but I could just fax a superbill just as easily. does insurance eligibility checks, does eRx (but is often difficult to find the pharmacy unless you know the exact zip code, sometimes doesn't find the pharmacy at all, like Safeway's)

Cons: Wow, there is so much not to like... Word searching for ICD10 codes, past medical history and problem lists returns hundreds of search items that have absolutely nothing to do with the words being searched. Also, if you enter the words out of the order in which they would appear, you will never find them. Social History is much more than whether a person drinks alcohol or smokes. There is no way to put in valuable details of a patient's social history and automatically include it in your notes. A lot gets lost by having to adhere to some stupid engineer's formatting. Same with past medical/surgical/obstetric histories-you cant add any valuable details to anything (like which knee was replaced and what happened after their concussion, etc). The charting is so useless that I have given up and gone back to paper charting. I start an encounter just to put my billing through. Health Maintenance: I can't enter that a patient refuses to do a colonoscopy or mammogram. All I can do is "disable" that patient from being counted for meaningful use. Poor formatting: while they tout being iPad friendly, each page has lots of unused space, so there is a lot of scrolling just to enter data or get to the save button (and if you don't press save, you lost it). More poor formatting: entering vitals->information is so spread out that it takes two screens to enter. AND peak flow is on the first screen while height and weight are on the second "additional information" screen. Which is more important? Also watch out for the backspace button, sometimes it works like you would expect, and other places you will get logged out and lose all of what you were doing.

Recommendations to other buyers: I'm still looking for a decent EHR that doesn't cost an arm and a leg. I don't think one yet exists because software engineers write the programs without really figuring out what is needed for good patient care. Then once their "platform" is established, they can't seem to go back and fix things to function better.

I must be missing something....

Jul 26, 2015
1/5
Overall

1 / 5
Ease of Use

1 / 5
Features & Functionality

1 / 5
Customer Support
Likelihood to Recommend: 1.0/10 Not
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Extremely
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Pros: It does have medical diagnostic tools like the Vanderbilt already included as well as an Asthma action plan/Asthma control test and several other questionnaires that are rather necessary in primary care as well as collates the information (i.e you can compare today's Vanderbilt score with their last Vanderbilt score without having to hunt down that note). However, true to NextGen's form, the things that worked really, really well (like having the school physical form be automatically populated with the vaccines), they have somehow succeeded in completely screwing up, making the very, very few good things about NextGen a rapidly diminishing anomaly.

Cons: Where do I start??? Having to input data several different locations, it is SLOW and every single thing you want to do has to open a new window (read between the lines and understand that in an already slow program, every page you open has to load) and with all of the windows you open, there's no way to minimize them to go to another screen i.e you can't minimize the medications so that you can review the patient's last lipid panel, TSH, blood pressure, etc. You would have to close the medication module, open the orders module to review the lab then go back to the medication module and open it to make any medication changes. And if you want to make any medication changes or do any documentation at all, you have to have an open encounter and none of the encounters are labelled in any sort of orderly fashion so you have to open each encounter to find out where you put anything (again, think of each page having to load/open and taking 5-10 sec each). Medications: you have to associate a diagnosis with every single medication if you are a provider which is an awesome idea except that if you haven't previously entered that diagnosis, you can't actually save your medication and go back to it, you have to close out of the medication module, enter the diagnosis into the assessment and then go back into the medication module and re-enter all the same information again. Labs: there is no way to save quick phrases or phrases you use frequently so that conveying test results is, on a great day, a lengthy and painful process. Also, if you want to know how your current lab value compares with the previous ones, you have to open up the patient's chart and go into the order module. Entering orders: again, if the proper diagnosis isn't there, you can't save your work and open something quick to pop the diagnosis in, you have to lose all of your orders, "X" out of that screen, open up the assessment screen then go back to whichever area you were in (another lovely thing: everything is separated so putting in lab orders is separate from putting in diagnostic studies which is in a different tab than putting in referrals which is in a different tab than any clinic orders (like toradol, PPD, u/a, etc). Also, if you are ordering any sort of medication to be given in the clinic (like Toradol), if you forget to add that it's a medication, it deletes the order and you have to start all over. Various names depending on the section: sometimes it's filed under Pulmonary, sometimes it's filed under Lung, sometimes it's filed under Respiratory...and the sections aren't in any kind of order either. The routine way physicians document an exam is starting with constitutional and working your way down. Nope. Not in Nextgen. The main page of the physical exam has One Page Exam, then constitutional, then diabetic foot exam, then ears, (separate from) nose/mouth/throat then neck/thyroid then breast (huh????) on down. However, if you open up a quick-note [great concept if it worked but the software doesn't actually recognize anything is in any particular field (i.e. HPI, Physical exam) and ROS doesn't even save...so if you try to calculate the code it always comes up as a 99212)] and you want to modify the exam at all (because if you go into the one page exam and enter anything, because it doesn't actually recognize there is data there, it deletes everything except what you've just entered) you go into the "Additional" tab where the headings are (I kid you not) Neck/Thyroid then Breast then Psych then Ears then Constitutional then Respiratory then Nose/Mouth/Throat then Musculoskeletal then One Page Exam then Cardiovascular then GU then Abdomen the Skin/Hair then Head/Face then Eyes then Lymphatic then Vascular then Extremities then Rectal then Back/Spine then Neurological and on... The ROS starts with Cardiovascular and marches on down to end with Respiratory and then Vascular and one might think it was alphabetical except Reproductive is sandwiched between Immunologic and Metabolic/Endocrine. ROS: Since I brought up the review of systems, let's stop there for a moment. There are not things listed that a patient would say; they start out strong but then in Respiratory they include things like "Known TB exposure" (not really ROS but rather PMH or even HPI) and under Cardiovascular they include "Claudication" (not likely something a patient is going to complain about) and my personal favorite, under the female ROS is "Abnormal Pap smear." While there is the ability to pick "Other," most often the drop down menu that is supplied is a restatement of the things in the first menu so you have to hit escape and just type in your own words (or the patient's words). And on top of all of this, it has the audacity to be glitchy. One of the things it does for me is, even when I've entered an assessment, sometimes it doesn't recognize that it's there and then tells me to enter an assessment...news flash: because of the way the software is set up, you can't enter a plan without an assessment there, so if I got to the screen where I could enter a plan...clearly there's an assessment there...however, you can't argue with a computer... I titled this "I must be missing something" because if you go to their web page, they've got all these awards that they've won, etc and I just don't see how anyone could award them for anything. This software is abysmal at best and, if I leave my current place of employment it will be because of THIS. Not my boss, not the patients, not the money, the EHR. And this was adapted because the Illinois Primary Health Care Group that is over all of the FQHCs thought that this was the best option for Health centers that are taking care of a challenging population who needs things to be easier for them not more challenging. And with this software, I am more likely to miss things that need to be done because EVERYTHING is on a separate page and with 15 minute visits, who has time to do all that with a slow EHR??? Funny thing is, there's an update that may have fixed several of these issues but you can't task anymore so we can't upgrade. That would mean that every time you needed your nurse to do something, you couldn't send it to her, every time you wanted the front desk to schedule something you couldn't send it to them, every time you needed a follow up lab or test ordered, you couldn't send it to anyone to call the patient and do it. So either I'm missing something HUGE or the people who are evaluating NextGen and give it anything better than "Epic FAIL" are either working for the company or involved with someone who works for the company. My new analogy has become: if I did my job as well as they did theirs, I would be in prison for Manslaughter....

Recommendations to other buyers: JUST DON'T DO IT. It's cumbersome and I promise that any upside it has is WAY outdone by the plethora of downsides and the headache (also FYI, any time they have to do an update, Nextgen is down for the whole weekend so not only can I not possibly get my charting done during my work day without cutting A LOT of corners, NOW you can't even do updates overnight so I can work during the day????)

Great potential, but needs some improvement!

Sep 19, 2014
4/5
Overall

3.5 / 5
Ease of Use

3 / 5
Features & Functionality

4 / 5
Customer Support
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
Likely

Pros: They are improving the product consistently. There have been two product updates since we started with them in March. Customer service has improved greatly as well. 99% of the time someone who picks up the phone and helps you with your problems. They have daily webinars that are free of a particular topic, so you can log in, ask questions, get help, and then log off. The product has a lot of great things such as ease of sending the charges from the docs to the billing department, seeing the exact statement that a patient received so you can talk to them more intelligently, getting lots of detail on the claims, rescheduling a patient from one day to the next, and blocking a portion of the schedule or opening a portion of the schedule.

Cons: You can submit issues via email, but once they respond back, they close the case. Even if they didn't give you the answer you were looking for, you then have to email again and reference the case requiring you to print everything to keep track, because there is no way to follow the status of your case. If you submit feature requests, there is no way to know if they are working on it, aren't considering it, holding it for a future update, etc. There are specific reports that you can get, but if you need something that's not pre-built, there is very little way to obtain the info, if at all. I requested some kind of report writer. The reports all come out as an Excel spreadsheet which is good, because it allows you to manipulate and move around the data, but when you print it's very unwieldy and not pretty. They need to have a way to convert the report to a PDF format once you have it the way you like. Many of the reports don't offer options such as picking providers, locations, payers, so you have to manipulate the report after it opens to delete what you do not need, which is time consuming. The software is extremely dependent on location, which means everything you do has to be done by location creating a lot of work. If you have many offices, your docs do surgery in several locations and they are outpatient or inpatient. Changing or adding something has to be done many times, because you do it by location. It would be easier if there was a drop-down listing your locations and you only had to check the locations to which your additions or changes were applicable. Parts of the software feel as if they are too structured and everything has to fit into their predetermined way to do things. There is not enough flexibility and leeway to change portions that suit your practice. Vendor training was not great when we started and we paid for an outside vendor that works with Healthfusion to come on site and train us. I understand that the help and training portions have changed a bit since then and may be better. It has great potential if they would open up the software and be more flexible!

Recommendations to other buyers: You really need to call lots of references and even visit one of two. Talk not only to the doctors but also the staff. You may think that the vendor may only give you references for customers who love the software, but many times they do not how their customers really feel.

Professional billing service review of this software

Jul 29, 2014
3/5
Overall

2.5 / 5
Ease of Use

2.5 / 5
Features & Functionality

2 / 5
Customer Support
Likelihood to Recommend: 5.0/10 Not
Likely
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Pros: What I like best is that it is cloud-based. I also like that I can scan and upload documents to the patient's chart, and when you pull up a patient, you can pretty much see all the information on your patient regarding demographics, insurance, authorizations, and what is outstanding.

Cons: There are many things I do not like about this product. Posting secondary payments is a hassle. You end up having to manually post most of the secondaries because this software gives your claim a new ID each time the claim is submitted. Even if paid by the primary and you create a secondary claim, there's a new claim #. This causes the secondary ERA payment to not know where to post the money. The claim number should stay the same for the life of that claim. Also, they tell you that you can look up the claim easily when posting a secondary claim by doing an advanced search by the patient's name. Most of the time, this is not the case. You end up having to click on multiple pages to find the claim number so you can post the payment. I also am not a fan of the reports and the lack of filtering. Our sales guy told us that the software reports could be customized and if there was a report we wanted, we only had to ask. If there was an enhancement we wanted, we only had to ask. However, I can't even pay for a report or enhancement. When I ask for any enhancement, I am told it is not possible or that it will become part of the list, which never gets looked at apparently. Even the most simple request don't happen. For example, if an authorization is not active any longer, this should not print up on an authorization report forever. This causes the report to become gigantic. They will tell you that you can filter these things out yourself, but that is extremely tedious, especially after using the software over a long period of time and especially if this is a report you need to use every week. Another thing about the reports is that many of them are not live. If you do work today, you can not see what is accurate until the next day. The reports will show you what was what as of close of business yesterday. Also, the salesman told us that they worked with almost every insurance company and therefore we would be able to check claim status, track claims, check eligibility, referrals. This was a large exaggeration. They have maybe five insurance companies that can do 1/2 of that. Customer service is sometimes slow to respond, and they usually don't give very helpful answers when you send a written inquiry. The best thing to do is to call. But even then, they might not be able to help you because what you want, they simply don't have available. Also the fee slips you will have available to use from their system are terrible. The options are very limited, and the font is extremely small and hard to read. I am a billing service, and all of my offices complained. When I asked if the font could be enlarged, I was told no, even though there was much room on the slip that was not used. Training on this software was pretty much train yourself. You are allow three one-hour phone training sessions. You are given a lot of homework to do on your own first. If you can not make your appointment promptly, they will cancel it. If you are at your appointment but waiting on them, that is a different story. You have to do much of the setup with this software on your own, and it is not as simple as they would have you believe, especially exporting data from the old software to the new. They will tell you that if you can use an Excel spreadsheet, you can do it yourself. I had expert Excel spreadsheet staff do this for me, and it took forever to get it done. It was a nightmare and very expensive. This is because there are many requirements that are very vague. They offer pretty much no help. If you have to resubmit a claim multiple times, all the claims get new claim numbers, and the claims you do not want stay in the claim history. This causes what you are looking at to be confusing. Even if you just have to resubmit a claim because the insurance says they do not have it on file, it stays on claim history with a new claim number. Finally, when you have your insurances loaded in your payer list, they do not load with the addresses or phone numbers. You have to do this manually. Even when you do this and you want to print your aging report or work, the report shows without the insurance phone number or address. This is a large inconvenience when working your aging. It is also very hard to separate your insurance companies.

Recommendations to other buyers: Do your homework. Demand to see the reports. I did this but was told that because I was seeing a demo account, the reports I wanted to see didn't have any information. If you are a billing service, only sign up one practice at a time. It's too much work to do on your own otherwise. Also, if you don't like it, you're only one practice in. Do your smallest practice. The EMR is pretty good, I think. They didn't offer very much training on that either. Get any promises on your actual contract. Whatever was said in email or phone will not hold up.

Feb 29, 2012
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

Comments: We are a single physician clinic in rural Texas. My physician is also my husband, and he is a board certified Family Practice osteopathic physician practicing in the same clinic for almost 30 years now. Our clinic is busy, and my staff is small. Employees are cross-trained in medical assisting and clerical duties and often cover each other depending on patient needs and/or staff absences. Having MediTouch PM software has given me a peace of mind, regarding patient care business needs, that I never had with prior computer programs. The system gets the insurance information correct and the insurance forms completed so much better than anything I've used in the past 15 years or more. I have less missed charges thanks to the patient page showing the listing of a patient's office visits. If the charges have not yet been entered, there is an "ENTER" beside the date just waiting to be clicked. This better assures the correct dates are posted. Staff uses the recall options to follow up on patient care and schedule future appointments with less chance of letting a patient slip by without follow up. The Electronic Remittance Advice documents are wonderful - no more paper and everything in one place. The search options allow us to go back to anything as needed. Automatic posting saves time and frees staff for other tasks. At present, we are operating with one less staff member as when we first began to use the system. As the physician's manager and wife, I appreciate that I can work on this day and night (for better or worse) without being tied to the clinic building. I am here at my home desk completing this review right now. I can finish posting claims, follow up on denied claims, generate and print statements all without carrying home boxes of papers. Having the data for both management and health records stored off-site is a blessing to me. The constant fear of system crashes and failed backups is over. I do not have the burden of upgrading to newer and more powerful servers at the clinic, but can use money to by better single computers that can connect with HealthFusion remotely and not to a central in-house server system. I am still learning many aspects of the system, and anything not yet learned is entirely my own fault as HealthFusion has improved the training materials greatly over the past year. They are now easy to find and access. My time is all that needs to be planned because they have done everything else for us. Reports are available if I want them, too. I have seen our clinic income increase; payments come more quickly and less error thanks to the MediTouch PM system. Whenever I do find areas that I think need attention, the customer service is quick to respond and have taken my suggestions into implementation on a few occasions. They are very personable and professional whenever we call, although I tend to use email when possible. The replies are quick and complete. We signed up for the programs in November 2010 based on promotional programs that were offered via the American Osteopathic Association. We didn't jump in to actually using the product until the following June when e-prescribing was required. If I could go back, I would have started the programs' use much earlier. I was simply afraid to jump in and leave our old systems behind. To my surprise, the transition has been easy. Thank you very much for the chance to share this experience. I do not mind providing more details if needed.

I love MediTouch PM Software

Nov 09, 2015
5/5
Overall

5 / 5
Ease of Use

4.5 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: I love the A/R features. I love how fast I get paid by commercial vendors. I love how intuitive it is on helping avoid claim issues. I did not have any issues with implementation. I have had nothing but good experience with support. We have had this EMR for over a year (and I have dealt with a few) and this is by far the best I've used. We have not had any issues with it going down. We have called when we have thought the system was down and they have guided use through issues with browsers, internet speed etc. So we were always glad we called, problems solved when we thought it was on their end. Yes, claim eligibility check is only on some providers but if you get to know how to use it more in depth it can be VERY helpful in further info not just for eligibility but for knowing primary care provider etc. I have had ZERO issues with auto post and yes, I have double checked. I also really like their statement service, I review each statement before I "send" them to them to send for me but no more issues with bad addresses etc and well worth the money. Their "help" section is great. The help sheets are AWESOME. I email support more than I've ever called them and they send me helpsheets when I can't find them.

Cons: I would like a better way to weed out the non paid lines with auto post instead of dumping them all to the appeal bucket. I would like to be able to attach a claim to the billing comments and be able to send them to another employee to review. I wish that I could upload our own forms to save in the system- I do not like the forms library at all, pretty well worthless to us, I would like it if I could upload, name our files and use it that way.

Recommendations to other buyers: I think that the PM part of this software is better than the EMR side but that both do work well together. I think that the company could learn some things from listening to the providers about the EMR side but I really think they have the PM side figured out. I am thinking of starting my own Podiatric/Orthopedic Billing company and if I do I won't think of doing it with any other software.

Wish I had chosen another EHR. Not happy !!!

Dec 21, 2017
2/5
Overall

3 / 5
Ease of Use

2 / 5
Features & Functionality

3 / 5
Customer Support

2 / 5
Value for Money
Likelihood to Recommend: 1.0/10 Not
Likely
Extremely
Likely

Comments: I really think that HealthFusion must have paid the AOA a huge sum of money for it's endorsement. This software was NOT ready for prime time when the AOA eagerly endorsed them a few years ago. Their support takes forever to address a work ticket. We have asked for some simple changes and updates and 2-3 years later, they have still not been addressed. The Verizon secure ID app for electronic prescribing of controlled substances is ridiculous. After 3 years of using this program, we are too heavily invested to easily switch......but I think it is time to bite the bullet and do it.

Pros: When it works, it is fairly fast. Support has improved somewhat since Nexgen took over. That's about it.

Cons: Too much down time / slow downs. It improved a bit several months ago, but has been giving us problems again lately.....not as bad as it was 6-8 months ago, but still too many bad days. No ability to access records locally if their server is down.....not even for read-only. The company has been unable to support, or have refused to support the ability to have redundant read-only data at the client's site. So when their service is down, your practice is dead in the water. No ability to view schedules or charts......nothing. Totally unacceptable. Tracking the patient's prescription history is needlessly complicated, as is the Problem List. The company could not have possibly consulted actual working physicians when they wrote this program. Their electronic prescribing of controlled substances and the Verizon UIS secure ID app is slow and clunky. Even worse, Verizon has locked me out on at least 3 occasions and I have been unable to e-prescribe. And NO, it is NOT user error. The verification process to get re-credentialed is redundant and confusing. Furthermore, there is no way to directly deal with Verizon to solve the issue.....the on-screen message says "Do not contact Verizon directly.....contact your EHR company". But when I do that, it takes DAYS to get a response.

We have been on Nextgen since 2009. We are a pain specialty. We had MAPS templates for paincare we

Nov 07, 2017
4/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money

Pros: The customizations that are possible. WE are a specialty so it is important to capture the data, that is not always PCP. We have needs for rx report to be integrated which is coming in the new upgrade. We need to interface labs so doctors have quick and easy access to results. We have a responsibility to the community to keep them safe from people misusing or selling their medications. The templates and documents are easy to customize. The Nextgen support is helpful. We are excited to hear what the future hold for paincare, through their VAR Itelagen. The integration between EHR and EPM is coming along. Interfacing with labs, HIE. The reporting is made easy captured in the back ground for MIPS. They provide access to websites to become experts in there system. The help desk is not afraid to say if they don't know something and direct you to someone that does. The hosting is made easy. We are told it will be a 30-45 day transition very excited. The application has come a long way in looks it has been designed to be easy to access, it has shortcuts that only need to be hovered over to see data a quick glance. The Patient education was a nice add. It is user friendly and attaches to the encounter as a record it was done. The clinical reconciliation is a great add and makes things easy.

Cons: I wish the upgrades were easier. oTHERWISE i AM VERY HAPPY WITH THE SYSTEM.

NextGen has been easy to learn and has grown with the changes that occur in the medical field.

Nov 07, 2017
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: The ability to track authorizations using tasking and worklog as patient portal and how the messages easily populate into the front desk inbox. Patient portal can easily route the messages appropriately. And last, the ability to customize it to the needs of our specific practices slash specialty!

Cons: The ongoing upgrades although I know that is necessary for any EHR. Also there is no "reschedule" option for appointments. You can cancel then rebook and look at reschedule history but I personally like a reschedule button then follow the sequence needed.

Overall: We transitioned from paper charts to this EHR. The process was challenging but nextgen navigated us through all of the ups and downs it takes to get through scanning paper records and training staff. We have improved all processes since the initial implementation. We have from scheduling on the front end to the billing and statements on the back end we improved those processes. We took our antiquated tickler tab system for prior authorization of our outpatient surgical procedures and moved it to an electronic way to tracked, authorize and then schedule procedures. This cut down on any procedure being schedules before it was approved. This help improve revenue in the long run. The benefits of patient portal are still being realized. Patients can communicate with office staff on their own schedule. After implementing online billing and payment options our payments on account have increased a great deal.

Jun 23, 2011
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

Comments: We are a relatively small 6-provider midwifery practice in Anchorage, Alaska. We used Lytec for years, but wanted to move to something web-based that was highly functional, but also affordable for mid-level providers. HealthFusion stood out as one of the only companies that was willing to differentiate in pricing between a group of MD's, and a group of NP's and midwives, as the difference in the amount of reimbursement is obviously significant. We found the [slightly more time-intensive] self-serve training process to be well worth the savings in up-front costs, which was another big difference between HealthFusion and other players in the market, like Advanced MD and NeuMD, to name a few. We find it quite easy to use, on the whole. We appreciate the fact that when we do make suggestions as to how to improve certain processes or interfaces, our suggestions tend to be adopted, or at least addressed by the engineers, via customer service... And speaking of customer service, theirs really is excellent, as their salespeople will of course tell you. Our calls are always answered promptly and our issues dealt with promptly - plus virtually everyone on their CS staff is extraordinarily pleasant to talk to, so calling CS is never a chore. I also like the fact that their sales people stay in touch with the customers, so I can always call Greg and get the same level of attention that we did when he was trying to make the sale, which I've discovered is quite rare among other companies. The only gripe we might have - and I have no way of knowing whether this is unique to them or par for the course among web-based software providers - is that the site does go down or experience difficulties about once every other month, but usually only for a few hours. Certain processes like posting insurance payments take longer with HealthFusion than with our old client-server software, but that is also partly because our old software just let you input whatever you wanted, whereas HealthFusion has you posting the actual insurance checks before you can apply the payment to claims so that they are linked and verifiable. This is but one example of how their PM can be more time-consuming to use, but is much more rigorous from an accounting and audit standpoint, which is good overall. I trust the numbers that come out of HealthFusion's PM much more than Lytec's reports for things like outstanding A/R and productivity numbers for each provider. I've had an easier time staying on top of aging claims with HealthFusion than I used to with our old software. Overall we are very happy with HealthFusion's PM, and are just now starting the process of integrating their EMR into our practice.

May 14, 2013
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

Comments: I've always been intrigued with the idea of automating as much as possible in the doctor's office. In addition, I am very compulsive about the quality of clinical note that I write. Over the years this has created circumstances where I would get behind on my documentation simply because I didn't have the time to write a quality note until the weekend. I have spent a very large amount of time off work on completing these charts. I saw MediTouch at a Texas Osteopathic Medical Association meeting and was fascinated with the scope of it's abilities in practice management and medical documentation and the relative simplicity of its use. The reasonableness of the cost was also attractive to me, particularly after going home and calculating the amount of money I spent on printing, mailing, and licensing fees for my checklist medical record system which I was using at the time. I was amazed to find that it saved me $1500.00 a month by a conservative estimation; not to mention improving the accuracy of my insurance filing, and the turnaround time of my payments. The responsiveness of the people at HealthFusion is also quite good. If there is an issue, there are multiple ways to get in touch - including after-hours emergency contact ability, which I have actually used once on a Sunday night. My problem on that occasion was resolved almost immediately. Implementation was a major learning curve as we did it on the fly (as we had been encouraged to do), and while this was extremely trying, it did speed the implementation process along quite well. The fact that the training program is on the Internet and easily accessed is quite good; although, as a constructive criticism, the training program actually could benefit the user if it were streamlined and changed from the format of hour-long lectures. I love walking into the treatment room with an iPad under my arm and not having to leaf through six-inch thick charts to find last year's laboratory work or an x-ray that I need to compare to this year's. I really love ePrescribing in the patient room to any pharmacy in the country, and knowing a call back will not occur because the pharmacist can't read the prescription. The first year we started using the system, I was on a Mediterranean cruise and refilled some prescriptions using my iPad from a lounge in the ship because I could. As for my documentation compulsion, I dictate personalization nuances into the available visit templates in MediTouch using Dragon NaturallySpeaking (which I have been training for over 8 years). I walk out of the office with all of my charts done, and all of my insurance claims completed almost every day.

User since 2011

Aug 28, 2016
4/5
Overall

4.5 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Likely

Pros: The EMR portion of the program is very easy to use. You can access it from anywhere to work. I did my billing from the Bahamas one year. It makes meeting the meaningful use criteria very simple, and does most of the work for you, where other programs are much more difficult and too time consuming. The monthly price includes all updates and support, which is very reasonable. They have a great learning site and you can access the information on updates at anytime.

Cons: The billing portion of the system is not up to par if you live in New York State. It does not have a compatible NYS medicaid form, but will charge you if you want them to create one. It's secondary billing posting is awful if it is not able to be auto-posted, which is mostly because of New York State insurances. You have to manually look up in each account a secondary claim number you need to post it to the insurance payment, then go back into the posting module to actually post the payment. You have to create and send each claim individually to insurance companies, unless you want to pay more for them to create batch files. If customer support is not sure about something and they tell you they will get back to you, several occasions I never heard anything and had to repeatedly call back to find out the status.

Recommendations to other buyers: I feel unless you can afford to pay for the extra's for the billing portion, it is definitely suitable for small practices only. Be careful to make sure they have the medicaid claim forms for your state available. I have to do mine by hand.

Jan 07, 2013
2/5
Overall

1 / 5
Ease of Use

2 / 5
Features & Functionality

1 / 5
Customer Support

Comments: I am a Pulmonologist in a busy private subspecialty practice. I have experience using several diffeent electronic health records. Our practice has been using the NextGen product for more than 7 years--so I can speak as a battle tested user of this product. There are certainly some advantages to using any decent electronic health record including access to outpatient records across campus, handling of phone calls, archiving of information, etc. However, the NexGen product has a long, long way to go to catch up. For communication with other physicians the product is atrocious. Computer generated notes are laden with typographical errors, grammatical errors, truncated sentences, and at times gross inaccuracies. For instance, our current template for physical examination puts no output into the office note for the pulmonary exam (and this is for a busy pulmonary practice!). Here is a recent example of text from a COPD follow up note template: Reason(s) for Visit: 1. COPD - routine follow-up -The patient is seen in follow-up for COPD. The COPD - routine follow-up began since the last office visit. The COPD - routine follow-up has worsened. It occurs daily. The patient rates the severity of the symptoms as mildly severe. Symptom is aggravated by moderate activity. Symptoms relieved by resting and sitting. .... On top of this there are nonsensical changes of font size and style in midsentence that make office documents look like ransom notes. I care about the quality of my written work, so I literally spend hours each, most of our template improvements are wiped out. In my view, NextGen was clearly built first as a billing instrument, not as robust tool to promote all aspects of physician practice. The awards are certainly not for the quality of office notes or layout of screens for the enduser. Labs do not import into notes. Micro reports are difficult to read and necessitate scrolling through multiple windows. Data trending graphs are clunky, improperly scaled and often misplotted. As a practice group, we have tried to work with the NexGen programmers and have been very dissatisfied over 7 years with their lack of responsiveness and seeming inability to fix identified problems. Often when one problem is solved many more are created. As a result, our practice has invested a large amount of funding to support a local programmer to try to correct many of basic flaws in the software that should be part of the package out of the box. Unfortunately, with major system upgrades most of our template improvements have been wiped out.

Clinically Useless. Lost Productivity. Cryptic data entry/retrieval

Sep 11, 2016
1/5
Overall

1 / 5
Ease of Use

1 / 5
Features & Functionality

1 / 5
Customer Support

1 / 5
Value for Money
Likelihood to Recommend: 1.0/10 Not
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Pros: The product support was horribly useless. The techs and their supervisors knew very little about the product. The Nextgen system itself is the real problem though. It takes so many clicks to perform the very simplest retrieval of information or data entry. The windows to see information or enter are tiny, 1 cm in height and cannot be adjusted. After a full year, our office of 4 MDs and 3 NPs (all tech competent) were still only able to see 10 patients per 8 hour day, and still spend time after hours to document. Awful. In all honesty, I cannot find one redeeming quality to this EMR, compared to any of the others I've used extensively or on its own.

Cons: The answer to the problems were always: "It's being addressed in the next version roll out". This is a half-baked EMR. It's use is a danger to patient care and a real liability. We abandoned it. The system is intended to have the clinician enter all HPI, IMP and Plan by point and click check-boxes. If these are not used, then it does not collect meaningful use data. However, the clinical utility of the text it generates is so generic, so hard to generate, and so cryptic that it is of no use to retrieve the facts of the the case. The only way to enter your thoughts, history or plan is to free text it (in addition to the mandatory point and clicks), doubling your work. It doesn't even have a way to carry over information from past notes HPI or plan, so that it can be easily adjusted.

Recommendations to other buyers: Avoid this like product. I have used EPIC, Meditech, Allscripts/Touchworks, VAMC systems in recent clinical practice. All are better than this. For me, it is an unsafe EMR.

Wide improvements over the last two years

Apr 13, 2016
4/5
Overall

4 / 5
Ease of Use

2 / 5
Customer Support

Comments: I've been working with NextGen EHR in a clinical setting with multiple specialties since 1999. As a Health Informatics EHR consultant, I have the opportunity to support practices internationally and am exposed to numerous EHRs. NextGen is amongst my top 3 favourites.

PROS: NextGen is fairly intuitive. It is easy to navigate through an encounter and locate the tools you need to manage your patient's care. The EHR offers a progressive workflow so you won't need to jump around between disjointed tabs or sections of the EHR to document an encounter or procedure. From one set of templates you can work through an entire encounter with every component readily available - SOAP/APSO, Care Coordination, patient communication and so on. Within easy reach is the ability to order and manage diagnostic and lab tests, immunizations, and monitor preventive milestones. There are many opportunities to view and manage common areas of the patient record so you won't need to jump out of an encounter to review medications, allergies, chronic problems, or medical histories - just to name a few. NextGen accommodates multiple specialties ranging from Primary Care, Behavioral Health, surgical specialties, and optometry and so on. Best of all, there are plenty of time-saving tools that work like Macros build, then load when applicable to a patient or encounter. This includes frequently reached for medications, phrases, treatment plans, PE and ROS findings...even an entire SOAP note for common complaints. Using these tools is often easier than dictation. NextGen is certified across all Regulatory Healthcare measures.

CONS: No doubt, this is an expensive product. Their implementation process is a nightmare. In my humble opinion, their Implementation process often lacks focus and project plans given to new clients are cookie-cutter and not at all relevant to the client's organizational needs. Milestones and deliverables tend to fall short. Training is oft left to tedious eLearning modules and recorded webinars. This is no way to learn a system as adaptive as NextGen and organizations adopting this as their EHR will find themselves frustrated long after go-live. I can't stress enough the importance of in-depth, workflow specific training, customized to how you do business.

SUMMARY: No EHR is perfect. But, out of the box this EHR will likely serve your needs and, with adequate training, you will find that physician adoption may be surprisingly high.

Jul 30, 2012
4/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

Comments: We are a solo Family Practice. MediTouch is our first EHR system and we saw about eight demos before choosing this one. We loved the PM portion, but were not sure about the EHR. Since MediTouch does not require a long contract or huge start up fees we decided to give it a shot and started using it about 2 months ago. The doctor is still learning to use it and we have installed Dragon naturally speaking for him. The medical assistant's portion is pretty easy, they got it quickly and use it for vitals, medical history, family history, allergies, and social history portions. They have minor problems, like smoking use, it has the option of how many packs per day, but not how many single cigarettes per day. They also document chief complaints, but we are still working on customizing them. MediTouch comes with every possible question you can ask for all sorts of complaints so we have to go in to each individually to select the questions that your doctor would want. If you don't customize, you cannot just leave questions blank or it will not save in your encounter. It's a bit time consuming, but this way you get only the questions that your doctor would ask. As far as the review of system, physical exam and so forth, our doctor has been dictating wherever he can. He is not a great typist so he prefers doing it this way. We have saved his negatives so that he just goes in to change any problems. This saves him a lot of time, but he's not using it for every single patient yet. At the beginning, the doctor thought it wasn't possible for him to use this system, but after some practice he feels if he puts in more time into learning it, he can do it. If you don't want to dictate, the system is mostly clicking, not much typing which I think is good, but if your doctor is not a computer person, this might be time consuming for him. Using a dictating system may help. The diagnosis portion is easy and the Escript portion has been great. If you get a request for a patient whose information is not yet in MediTouch, you do have to put it in before authorizing. Sometimes its difficult to find a pharmacy, unless you know what to search by, but that doesn't happen often. Overall, we like the EHR portion of MediTouch, it just takes practice and time to customize the system to how you want it. I like that it has the capability of making the progress notes, just as the doctor would have in a written note. I think he will be using it for all patients pretty soon.

NextGen is a highly customizable product that allows clients to modify the templates to suit them

Nov 07, 2016
3/5
Overall

2 / 5
Ease of Use

3 / 5
Features & Functionality

1 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
Likely
Extremely
Likely

Pros: highly customizable

Cons: poor tech support and response to Known Issues and reporting Known Issues

Overall: I enjoy the vast amount of customizations that can be made with the templates and allow us to use the application as we need it to work today. With the right staff in place to manage, enhance, and support the NextGen environment, it can prove to be a strong asset to your team.

The biggest issue with NextGen is the size of the company and how large their scope is--meaning the customer service is usually tougher to deal with than the application. Poorly trained tech support agents paint a very bad picture and make me feel like not reporting or getting involved with reporting issues and trying to explain why the application as a break. It appears as agents are encouraged to push everything to IDEAS and avoid reporting a break in the application.

It is a great product from my perspective, I am a Developer and can manage the environment efficiently.

Recommendations to other buyers: 1) Have a better response to broken, known issues and train tech support at NextGen to understand Breaks. 2) Grade client support and recognize when clients know more about the application than the off-shore or newly, less experienced tech support--automatically bypass tier 1 support for these clients.

Not as promised.

Dec 15, 2017
3/5
Overall

2 / 5
Ease of Use

4 / 5
Features & Functionality

2 / 5
Customer Support

2 / 5
Value for Money
Likelihood to Recommend: 3.0/10 Not
Likely
Extremely
Likely

Comments: Colleagues, keep looking; I did many hours of research on my final 3 choices, with at least 4 different presentations on MediTouch to myself, my office manager, head nurse and two other providers. Just can't foresee all the glitches, roadblocks, and problems until you buy it and are using it...kind of like the ACA, right Ms. Pelosi? "Let's pass (buy) this bill so we can see what's in it,"

Pros: Easy to modify "template" or document on the fly. Scheduling portion is good. Financial reports are good.

Cons: Average customer support, at best. You get passed from person to person, promised call-backs are usually days later than promised, sometimes do not occur at all.. Conversion not as promised. Medications documentation is confusing, redundant, very inefficient. Does NOT autopopulate labs results for tracking over time (cannot look at flowsheets unless you individually enter each result into the flowsheet, which is ridiculously inefficient), yet we were shown examples of lab flowsheets. Lots of problems with their electronic claims submissions. If I could get out of my contract (after 1 year of use now), without paying for the full 3 years I signed up for, I would do it immediately!

Meditouch EHR in a Interventional Pain Clinic

Feb 21, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Comments: This is one of the few EHRs that actually turn out looking like a medical note rather than a list after list of repetitive data that is hard to follow and actually see what is going on with the patient and what they are taking for current medications. The note is constructed in the SOAP format so that it is easy to follow. The platform allows customization for office/ASC procedures that are easy to setup after initial orientation and it also allows for multiple options for physical findings in the exam. Care360 is similar in that it is a SOAP note format, but doesn't have a billing component built in and requires Kareo or another billing program that doesn't marry to the EHR easily.

Pros: Customization, Readability of completed notes, no confusion on problem lists, medication lists, etc. No laundry list after list after list causing you to wonder "where's the meat" of this note that will tell me what's going on.

Cons: There is a lot of data on the page so it is sometimes hard to read everything on a standard iPad. At my age, I should probably use a "Pro" sized iPad. Other than that, not much.

Recommendations to other buyers: Any software you consider, you should get a demonstration and you should be allowed the opportunity to ask all the questions you need in order to see how it would fit into your specialty

Feb 02, 2012
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

Comments: We are a small medical billing and practice management firm located in the Dallas area. I've spent the last 18 months sitting through demo's of PM and EHR products on behalf of my clients. There are a lot of good products out there, but Healthfusion offered something the others didn't which really fits the needs of some of my clients. It's an All-In-One PM, Clearinghouse, and EHR (meaningful use ready) all for a reasonable monthly fee. There are no huge up front investment costs that take away financial resources that could be spent on patient care. Because it is 100% online, we can use the system anywhere as long as we have an internet connection. Since continuity of information is vital for our service, we love that we can access the front desk schedule and clinical information at the doctor's office in real time. The document feature in the patient chart is a huge help and something we didn't have in our last system. Real time eligibility is a big time saver. The best part about this company itself is their support. I was under contract with a different vendor for many years and my biggest complaint was that they never answered the phone - that's no exaggeration. The monthly support fee was significant, yet I couldn't get the support I was paying for. HealthFusion has been a breath of fresh air. From the Sales Team (love you, Andrea) to Implementation, everything went incredibly smoothly. I spent a fair amount of time asking a ton of questions, which were always welcome 100%. The ongoing customer service has been amazing. The team over there knows me pretty well and are always cheerful when they answer. I love the live webinars because I can always learn something new, hear other user questions, and ask any questions I have. These webinars happen every week! I'm giving 5 stars for all except functionality and quality. There are just a few things that I feel are "missing". To be fair, HealthFusion has been very responsive to my comments and has assured me they are working on adding additional features that I have been asking about. Bottom line is that HealthFusion is making me look great to my clients, it's been fairly easy to learn (after I took the time to do my training), and overall it is saving me a few hundred dollars a month in support fees. My clients and prospects love that I have a product to offer them that won't cost a fortune to get started.

From patient perspective this software is pathetic

Aug 10, 2017
1/5
Overall

1 / 5
Ease of Use

1 / 5
Features & Functionality

Pros: You can email your doctor. You can see appointments. You can see previous statements. Whoopee, basic functionality that any software can do.

Cons: I design and implement software solutions for a living. I would be embarrassed to sell and implement NextMD. My Doctor's medical practice uses NextMD/NextGen. This software is very unresponsive to navigation inputs. When you view areas such as charts (which rarely works when you click on the View my Chart drop down), the data is not user friendly in presentation and it's difficult to retrieve. Additionally doctor will only electronically provide me lab results if I officially request. The documented instructions provided by the software vendor on how to request are totally incorrect and each 6 months I have to figure out how to do it again. When I complained to Doctor's office, they told me many people have had problems requesting their records using this software. Additionally, their approach to access "security" is the usual standard lawyer bull of threatening statements followed by their technical approach of "What's your mother's maiden name". Wow, something anyone proficient in google can find. Bottom line is from a user perspective this software is pathetic and not very usable. I find it hard to believe any medical practice would purchase it.

Some good features overshadowed by Rigidity and poor support/training

Oct 07, 2015
3/5
Overall

3 / 5
Ease of Use

2 / 5
Features & Functionality

2 / 5
Customer Support
Likelihood to Recommend: 3.0/10 Not
Likely
Extremely
Likely

Pros: Looks nice, can pull forward past visits that can be edited.

Cons: Little customization available. The difficulties of this rigid platform are compounded by lack of substantive training resources and poor responsiveness. Customer support is well intentioned, but overwhelmed and understaffed.

Recommendations to other buyers: We have been using Health Fusion since October 2013. Many of the features demonstrated do not function, e.g., eligibility checks only work for a select number of insurance companies. Evaluate security features: They will email you your password if you forget it. This is a sign of extremely poor security. Although they were claim to have customer support available Monday through Friday until 5 PM pacific, the competency of that support is generally low, with some definite exceptions. Many are unable to answer any questions beyond a surface level. It seems like every time there is a difficult question, The support person will put you on hold and ask around. When the questions have significant complexity, they tell you they will submit a claim ticket and someone will get back to you into 2-3 days- which does not happen. The platform is rigid. It seems as if the programmers have limited exposure to people who actually practice in healthcare when designing the system. The programming is rigid and does not allow for exceptions to what they believe the rule is. I believe the staff are well-intentioned and this company could be amazing, but something is off and I suspect its roots are in the leadership. There seems to be a culture that rewards pleasing management rather than customers.

One year of Meditouch now!

May 08, 2016
4/5
Overall

4.5 / 5
Ease of Use

4 / 5
Features & Functionality

2.5 / 5
Customer Support
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: Started Meditouch EHR in 2015 after using a customized EHR since 1970s. Overall this past year a good product for the complexity of my medical office. Patients do like the interface and it is quite nice when I use my iPad Pro. Buttons are nice, clear. Search function is getting better.

Cons: I'm in a unique situation that Meditouch has never encountered. Because of my high complexity lab I have multiple billing lines for each type of bloodwork and Meditouch did not provide a solution. I have had to pay them for a lab interface but also had to purchase a LIS so our lab can communicate with the EHR just like commercial labs. Billing has been a nightmare for my office manager who did not used to spend hours finishing the day. We are a complex office with bloodwork but our per patient payment is much higher than a standard primary care practice. Patient portal isn't great and many patients complain. I miss my Programmer and having in house support but Meditouch is getting better. Training is not great and there is a lot of learning on the go. My new physician has had difficulty with it and I'm worried about Locums learning it. I wish there was a support group for all Meditouch users to share their concerns and HF has not really provided that. A lot of EMRs use a groupthink method for billing and it would be useful. I wish there was an east coast office but this issue has improved over the past year

Recommendations to other buyers: Would not recommend others. It is clear easy to use and not cluttered.

Mar 05, 2013
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

Comments: I started using the MediTouch EHR system in the latter part of 2011. I changed over to solo practice of Obstetrics and Gynecology from a group practice and was not eager to have an initial high investment cost to begin a new system. MediTouch was affordable, but also, to my immense pleasure, transferring over from a system that was not only cumbersome but also more costly, I found working with the MediTouch software a delight. (Even more so because it was softer on the pocketbook. The software is really a quality product. Not only that, there are so many continual improvements that it is hard to keep up. Just recently, I discovered the E&M coding tool. Now I can code office visits with confidence knowing that I have all necessary component for the proper code. I was amazed at how often I would think the visit was one code, such as a 99213, only to find that it was actually a higher code. Most often, what I though should be coded as 99213 was actually 99214. And sometimes, it is only a matter of legitimately documenting something that I had reviewed, but had not put in my note (for example, as smoking history or review of sexual history). My staff had a harder time with the change than I did, but now, they too prefer this system. There are some functions that need to flow better from the HealthFusion practice management side to the EHR system, for example, follow up appointment intervals, which cannot be seen on the practice management side, but we have managed fine as it is. When those changes come, I know this system will be unbeatable. I do not think that changing from a paper chart to an EHR system is ever easy. I just finished taking a medical records course, and after learning about chart audits and what are considered deficiencies, I feel confident that with this system, going through such a process would be much less painful. In fact, I think I could approach it with confidence with the MediTouch software. Changing from paper to an electronic charting system is never easy, but with MediTouch, it was well worth it. Since everyone is different, I think everyone will have to find how this software works best for them. For me, I find my charting is now more thorough and complete than ever. And believe it or not, I spend less time charting than I did before!

The implementation teams, customer service and support teams are very robust

Nov 07, 2017
4/5
Overall

2 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: I appreciate the various platforms offered and the ability to interface with other products. The support and training is probably the best that I have seen. I love the reports and hate the reports at the same time. Nextgen can retrieve almost any data, but you have to know exactly what to ask it in order for it to pull the data correctly. I also like the support on compliance side of healthcare and regulatory updates. .

Cons: Price, reporting as mentioned above and that since it partners with so many outside vendors that it does not develop things on their own, that I think should be a part of Nextgen. An example would be the HQM. Nextgen should have a platform for a dashboard, but instead they partnered with someone, so that is yet another fee and vendor we would have to work with

Overall: Functionality and ability to customize has been key for our practice.

20 Years with the same Electonic Medical Record - NextGen

Jan 14, 2016
5/5
Overall

4.5 / 5
Ease of Use

4 / 5
Features & Functionality

4.5 / 5
Customer Support
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: We initially started with NextGen back in the Ice Age, long before mandates and incentives were in place to have computerized medical records. The flexibility of the system was the initial drawing card. The physicians wanted to continue to practice as they chose to do so and the templates allowed this ability. We have had to adapt to Meaningful Use regulation and use the knowledge base model that NextGen provided and this took some getting used to, but I am happy that I had the experience that I had back in 1996 to try and fit a more structured, but good system into our practice world in Otolaryngology.

Cons: My schedule does not always work with the NextGen support schedule for getting help. I am a nurse practitioner and see my own patients and have limited administration time to work with support. This is more of a problem for me and not NextGen. I have to send in support tickets when I will be at my desk for a period of time to work on the problem.

Recommendations to other buyers: Get the providers involved in trying to look at their workflow and make sure any EMR system can meet their needs and practice medicine and provide their patients with the best care possible. There are so many alerts in place in a good EMR to bring patient care issues to your attention. Make sure any system has this feature.

Nextgen has improved on the Meditouch EHR

Mar 13, 2018
3/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

3 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
Likely
Extremely
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Comments: Gradually improving. We have decided to hold off on changing our EHR for now because of these improvements. Hopefully, the trend will continue.

Pros: Uses Google Chrome. Very fast, especially when using "wired" vs WiFi. Mac-friendly. E-Rx of Controlled Substances works well.

Cons: Support is much better with Nextgen than with HealthFusion, but still rather slow Occasionally, their server goes down and we are dead in the water. Thankfully, this has improved, but still should NEVER happen in this day and age. With that in mind, they should allow for a Read-Only in-office server so that we could at least access the most recent office visit and the patient's meds when their server is down, but there is no accomodation for this. Rather difficult to make changes in the templates if you are not VERY good at this sort of thing. The listing of meds and problems requires closing the office notes to view. These should open in separate windows. Also, you should be able to view more than 1 office visit at a time, but instead, you must close 1 OV to look at a previous OV. Initial training from HealthFusion was virtually non-existent. We were just referred to online videos. Maybe there is now an option for on-site instruction, but we never received it.

Mirth Connect Review - UTMC -

Jan 14, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: With Mirth Connect you can create new Interfaces very quickly if you have the proper HL7 background and training. At UTMC we can usually create a new interface in about an hours time. The tools on Mirth Connect allow for quick development. We also like the ability to create SFTP jobs were quickly to automate processes that are done manually. We also have the ability to cluster more than one Mirth Appliance (Server) and the auto fail-over insures we never have any downtimes that affect our hospital from delivering real-time clinical data 24 hours a day.

Cons: I have to say , I really like the product. NextGen and Mirth are great vendors . The support staff is available to troubleshoot and help with any problems that we might have.

Recommendations to other buyers: I would compare the cost of ownership with all the other major Interface Engine vendors. Mirth does not charge extra for licenses or for interface development once you reach a certain threshold (like Cloverleaf does). We converted over 350 interfaces in about 6 months of development time using Mirth Connect. The Mirth Connect and Appliance products have the ability to handle large amounts of processing . The other great benefit is the auto fail over of the Mirth Appliances that create peace of mind knowing that the Engine is up 100 percent of the time (365X24X7).

Long time user

Nov 08, 2017
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
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Pros: The user interface is what initially drew me to the software 15 years ago. Now it is the flexibility of the product. Every user, every provider can use move through the product in the way that works best for them. The ability to access the same database enterprise wide, the ability to add on other applications that interact seamlessly, and now most importantly the commitment behind NextGen to support and grow as the changing world of healthcare rapidly morphs each year.

Cons: Sometimes new releases have defects that weren't an issue in previous versions. Also, some subspecialties need templates specific for their needs;i.e., pediatric ophthalmology must be customized by client to include fields that every pediatric ophthalmologist would find missing.

Overall: Got rid of paper charts. Central database

Aug 27, 2012
3/5
Overall

3 / 5
Ease of Use

2 / 5
Features & Functionality

3 / 5
Customer Support

Comments: The system is easy to navigate and provides almost all the features you need and then some to run a smooth AR process. However, it takes a few too many clicks to get to things and there are a lot of small hiccups that make the system a little tedious. While this system gives you the ability to do what you need to do. There is a lack of consideration when it comes to payment posting and accounting. It can be an accounting nightmare and posting reversal/corrections is never an easy task. Having to "look" for secondary claims by name instead of account. Consistent payment posting errors when you want to appeal a line but the secondary pays on the other lines. I've found inaccurate reflection of amounts in the Insurance Ledger. The inability to post deductibles via the ERA, and the ERA adjusting of unpaid lines if you are not careful. Having to post patient payments and then having to go thru several screens just to post the payment to the account after you have already indicated it is supposed to go to the outstanding balance is another example. The inflexibility of the forms is a serious disadvantage as your encounters are very rigid and there face sheet has extremely small font and does not provide all the information we are looking for. The inability to see the EHR information while you are in the PM reviewing claims can be frustrating as well. There should be a tie-in with the encounter and the generated claim. This way the coder's can easily review and approve charges without having to have two browsers up. Customer Support is a "hit and miss". In general everyone is professional and helpful. I do not like that they are instructed to tell us, their customer, to research the information themselves. I think this is a bit rude. Spend some time and answer our questions. Enrollment Customer Support is questionable. I have had nothing but errors and lack of responses. I have had to have all but one of my requests escalated to the supervisor and even then it took a while for a resolution. I have over 10 years of Insurance and Medical Billing Experience. I think it would help if HealthFusion could clean up their functionality, especially in the billing/payment/AR aspect of the system.

The Deluxe Motor Home Of EHR

Mar 08, 2018
4/5
Overall

2 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

2 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
Likely
Extremely
Likely

Comments: For really large practices or those with a dedicated IT staff, NG can work quite well. But for smaller practices that have to contract their IT support, this product is way too much. Kinda like buying a deluxe motor home when all you need is a minivan.

Pros: It can be massaged to do pretty much whatever you want an EHR to do - it is highly customizable and very powerful but is also highly complex and requires an SME on site to make the most of it.

Cons: It is a big a powerful platform that has many many modules and an almost overwhelming level of customization. This is not for the casual users to administer. But once dialed in over a steep learning curve, it will work quite well. Their billing contract is pretty punishing if you choose to implement just the EPM then roll out the EHR at a later date: they'll want to charge you back pay for the EHR as well.

Absolutely the Worst EMR I've Ever Used!!

Jul 13, 2017
1/5
Overall

1 / 5
Ease of Use

1 / 5
Features & Functionality

1 / 5
Customer Support

1 / 5
Value for Money

Cons: Wow. Where to start! You can't add addendums. You can't preview incoming faxes so you have to open the entire fax and then enlarge it just to read it. You can't fax out XPS documents. If you e-rx a med a few days early, you can't change the date on the rx. You can't free text the e-rx's so if you have any tapered directions you have to call the men in. If you are not in the note when you e-rx a med, you can't add it later to the Plan. The templates are very frustrating to use when you have to change the verbiage because the system will frequently delete the entire verbiage if you click the wrong button. The billing system is a nightmare. Not intuitive at all. Very complicated. It is also very difficult to move around in the EMR because again, if you click the wrong button, you are suddenly out of the pt's medical chart and into the pt's financial chart and then you have to click 3 times and search again for the pt's chart just to get back to the pt's chart. And if you had several other pt's charts open when you made that mistake, they all get closed as well. SO, IT IS A TERRIBLE EMR. The worst I've ever used by far. I have trained for 40 hours on this thing and it's still difficult and slow moving around in it and I'm working on a PhD! The worst part is that they are holding me to a year long contract that says I will pay them even if I stop using it. That should have been my first clue to RUN AWAY!!! And that it took them 6 months to get my fax, lab, and insurances loaded!!!

Overall: Almost none.

Nextgen PM offers great Scheduling and flexible Billing

Dec 08, 2016
4/5
Overall

3 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: Being a user of Many Nextgen products this is my favorite. Offers solid Scheduling options with many other features you can turn on or purchase.

Cons: Although Billing if strong, the setup is a nightmare. You have to know what you're doing. Additionally, training for the entire product is needed if not you will easily get lost. The price of a system is also up there so we warned.

Overall: Nextgen PM is a well-built product. Offering an array of ways to schedule patients. There are many third party tools that play nice with it from Eligibility to KIOSK there can be many integrations into the system making the user experience enjoy. Also has a flexibility of locking down a limited number of fields if you are wanting staff to always collect specific information. It has optional tools you can purchase to enhance the experience with patients such as Patient Portal. The product is solid and is well integrated with the EHR Nextgen product.

Jul 19, 2013
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

Comments: I am writing this to tell you how happy I am that I chose HealthFusion MediTouch software for my Electronic Health Records (EHR) system. I had practiced for the last six years exclusively with the California Department of Corrections and Rehabilitations. Unfortunately, my contract was not renewed because of State budget issues and I was forced to start back into private practice. I am now in my thirty second year of practice. I desired to go without staff in the final years of my private practice. The HealthFusion software has allowed me to keep a lean and efficient podiatry practice while concentrating on patient care. The HealthFusion software does take a while to learn, as do any of the other systems on the market. After I learned how to operate the EHR software system, I am now able to document patient visits more thoroughly than in the past. As a result, the documentation supports better reimbursement. The system actually forces you to be more thorough in documenting and recording your findings. As my familiarity with the databases increases within the system, the ease of completing charts in a timely fashion has improved dramatically. The Practice Management (PM) side is a tremendous tool for increasing cash flow. Not only are most all insurances billed electronically but are billed within hours of seeing patients. My turn around for Medicare is now between 18 and 21 days. I no longer have to take or fax my patient encounter bills to a billing company, and wait for them to bill it out. I do my own coding and bill twice daily. I do have a billing agency (Valley Medical Billing Service) whose job is to post payments and send bills to patients. However all of my interaction with this company is via the Internet or phone. I email all of my EOBS to the company and they post the payments. It is an asset to bill through the cloud. In the PM side, there are many tools for increasing the ease at documenting procedures, supplies and services rendered. Once again, I highly recommend the MediTouch software system to medical providers, especially to those who want low overhead and a speedy reimbursement from Medicare and secondary insurances.

NextGen turns you from a physician into a data entry technician.

Jun 19, 2018
1/5
Overall

1 / 5
Ease of Use

3 / 5
Features & Functionality

1 / 5
Customer Support

1 / 5
Value for Money

Pros: NextGen is a powerful system, in that there is very little that it can't do. And it does meet all the meaningful use measures set forth by CMS.

Cons: Extremely cumbersome to navigate between screens, lots of clicks and scrolling to access necessary information. There's no consistency (sometimes doctors' names are listed alphabetically by 1st name, sometimes by last name; templates not laid out with same design, as if developed by different teams that didn't talk to each other). Absolutely NOT customizable, especially at the user level. Contains many glitches, some of which are downright dangerous to our patients. Not really usable on mobile devices (you need a really big screen to be able to use NextGen effectively). Customer support is about non-existent.

Overall: Too few to mention.

Capterra-loader

Customer Service has disappeared.

Jul 24, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

1 / 5
Customer Support

3 / 5
Value for Money

Pros: Healthfusion is fully integrated. You don't have to upload/download, verything is on auto. You post a charge, the claim transmits. ERA's automatically download and are there when you look for them. Total package.

Cons: NextGen. They are the absolute worst. Customer service reps used to be great, now that NextGen has taken over they are purposely useless because they want all requests to go through a website. Those requests are not followed up on in any timely manner. Everything now takes a month when it used to take a week. Staff has been reduced, personal contact has been almost eliminated. The moment I find another software that I like HALF as well, I'm done.

Overall: I DID get great service and support until NextGen bought Healthfusion. Now I don't get a lot of benefit from it.

EHR is overall getting better.

Nov 08, 2017
4/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money

Pros: I personally find EHR easy to use and intuitive. I, however, am a person who loves computers. Some of my providers do not agree. I like the use of tabs and panels, I like the use of my phrases, favorites in the med module and template sets.

Cons: One of the features I like about EHR is that there are many ways you can preform a task. That being said, some folks do not like this feature; they would rather have only one way of performing a task. Also, when NG adopts a new way of performing a task then returns to the old way, all the providers get confused. For example, the providers were very used to My Plan when we were told it was no longer supported, that we had to go to the Orders Module. Now we are told to use My Custom Plan. It will be difficult to go back.

Shockingly bad.

Aug 18, 2015
1/5
Overall

1 / 5
Ease of Use

1 / 5
Features & Functionality

1 / 5
Customer Support
Likelihood to Recommend: 1.0/10 Not
Likely
Extremely
Likely

Pros: I cannot think of anything positive to say about this.

Cons: We have been waiting for updates for months, lots of excuses and vague explanations. Current version is slow switching between screens watching the hour glass and staring at sections blink on and off, slow setting up a note ("hold on a second, I'm still waiting...") slow clicking "save yes or no" after you've just saved. I'm horrified to think of other doctors receiving these notes: a H&P is 3 pages long with huge boxes for vitals, and huge blocks of widely spaced ROS, but the actual plan part is in teeny font and lighter typeface. The most important thing another doctor would care about is the assessment and plan, and there is it hidden near the bottom. (Did any practicing physician have any input into this. Doubtful.) This is our second EMR (two years), which was a slight improvement over our first (DocAssist:six years.) We are ditching this one after pouring $$ down their drain. I feel that eight years of experience with EMRs gives me some credibility assessing this program, and I can safely say you will spend more time and more frustration with your daily activities. Avoid.

Recommendations to other buyers: Find a real doctor using this and ask what they really think.

Satisfied with MediTouch HealthFusion

Jul 24, 2016
5/5
Overall

5 / 5
Ease of Use

4.5 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: I like that we were able to personalize the system with forms that we previously have used. Being able to now add in PDF editable forms is a plus. The system is easy to use for all levels of doctors and staff regardless of their computer knowledge. Meditouch is always updating the software and is on top of any and all changes to help us meet our goals for Meaningful Use.

Cons: 1. I would like the money posted by each user to be user specific. I know they NOW have batch posting where the user can print only their posting but everyone still sees the main payment posting history for the day, i.e. copays taken at check-in, balances paid by patients and insurance payments (which can be sizable) would all be on one screen for all users to see. 2. There is no customer support on the weekends when we have Saturday hours and many times if an update is done on a Friday night certain features have not worked causing work flow problems.

Recommendations to other buyers: Speak with other practices that use this system. Initial set up is done by the practice under the guidance of HealthFusion--it is not done by the vendor. (User set-up, fee schedules, calendar set up,etc.) This being said we did very well and went live within 3 weeks.

Sep 02, 2013
3/5
Overall

3 / 5
Ease of Use

2 / 5
Features & Functionality

2 / 5
Customer Support

Comments: I am a nurse in a family practice, and using NextGen is my first experience in EHR. I was hired about a year after the system was installed, and replaced a nurse who retired because she just couldn't get used to the new EHR way of documenting. The other staff has told me that start up went fairly smoothly and that staff was available onsite for questions the first few days they were up and running, which was very helpful. I do not feel that NextGen is hard to navigate. I was able to use the program on my own with very little help after only a weeks training, although there are many features that I am still discovering after 2.5 years of working with NextGen. My main complaint is its organizational layouts. The retrieval of information is my biggest challenge. I find it very difficult to find specific consult notes form specialists. Instead of notes categorized by specialty and date, they are only organized by date. I must sift through too many notes to find the one I am looking for, especially if the patient does not remember the time frame in which they were seen. The same is true for labs and x-ray reports. The e-prescribing feature has many default dosing and instructional settings that are either incorrect or not often used. The process to change directions for a prescription is cumbersome and time consuming. We experience too much down time, with little explanation or time frame of when we will be up and running again. We are essentially crippled when the system goes down. We are unable to access any information which makes it nearly impossible to continue to see patients. Without the ability to review labs, immunizations, previous vitals,etc we cannot provide quality care. We have never been down for more than half the day, although that is still a lot of time, money and frustration wasted. The IMO search diagnostic code search is supreme. I am able to find codes by providing symptoms, partial diagnoses, and partial codes. It has been a valuable tool. Our parent company has been researching new software, and some of the systems seem to be overly complicated compared to NextGen.

Jul 28, 2012
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

Comments: I have an OMT practice in Vermont. We were interested in getting free-of-paper charting and billing, and having the freedom to expand to another office. We had no prior experience using EHR's, so I looked at a lot of available programs. We started using our MediTouch EHR in 2011, just before the close of the Medicare E-Rx program. The implementation was easy and I felt I was really getting the hang of it in the four to eight weeks afterwards. My goal was to be able to write a custom note, which involves OMT, diet and nutrition advice, activities and exercises, and specialty referrals. Each of these involved patient handouts to provide the kind of care that we used to do with pre-printed stacks of handouts, and hand-written notes. MediTouch EHR accommodated this easily. I still perform chart reviews, take my work home to sign, and close each note the following day. I feel that this is especially important for those "Level 4" visits that require documentation for medical necessity. Having thrived from several high-level Insurance Audits in the past, I have full confidence that my notes reflect the encounter, and that they are medically necessary and defensible. MediTouch Representatives have always been great, and with such rapid expansion, they have been able to maintain the quality of their representatives. However, where you used to be able to call for care, we now find that it is easier to e-mail. I feel that MediTouch's ease of use has benefited my office by providing a quality note that captures the data pertinent to the visit and I am proud to share with my colleagues. I also feel that we easily adapted the E-Rx to avoid the E-Prescribe Medicare Penalty, and we neatly snatched the EHR Incentive for Medicaid, so it has paid for itself. There are several 'free' versions of EHRs on the market but when you consider that MediTouch EHR comes with a really efficient medical management program, I did not have to spend my time baby-sitting collections while I was trying to learn the EHR. We had no loss or delay in income, and my secretary smiles at the end of the day. MediTouch EHR is well worth what you pay for.

Avoid Avoid!!!

Feb 16, 2018
1/5
Overall

4 / 5
Ease of Use

2 / 5
Features & Functionality

1 / 5
Customer Support

1 / 5
Value for Money

Pros: the EMR is easy to use and their billing software is very good (despite all the bugs it had in the beginning)

Cons: 1. very poor customer service. Don't know how to prioritize things. I'm still waiting for them to fix their files for me to report MACRA numbers (waiting now for 1.5 months and deadline getting closer). When I looked up my claim online, they ranked it as a "minor issue" level 2 despite me telling the customer rep that this is a high level priority item due to a deadline and the possibility of being penalized by medicare in the form of less payment!

2. their notes look good for regular notes but if you do any customizing of the notes, they look horrible

Overall: only headaches, very unresponsive and stressful when it comes to mandatory things like MACRA/MIPS

good we have had a few things that have needed more work on but nothing to major

Nov 07, 2017
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
Likely

Pros: User friendly pretty self explanatory for most things the end user does. We customize the things that are not user friendly so we love the fact that we can change things. I like that most this are going towards system practice templates that will cause for less customization on the actual templates themselves. More online training geared towards document management and template edits would be much preferred. We love that documents can be created on the fly and not having to edit the document library in order for users to access it.

Cons: Most users are always complaining about the amount of clicks which causes lots of template edits, In the same aspect though we love that we can edit it.

Overall: custimization

One of the better EHR softwares

Jan 16, 2018
3/5
Overall

3 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
Likely
Extremely
Likely

Pros: I loved the ability we had to customize almost anything. It made patient intake very easy, providing check boxes for symptoms and then forming a paragraph from what was selected. It was easily integrated with other software for lab results or patient portal options. Providers were able to see everything they needed right in the patient's chart, rather than having to move from system to system.

Cons: If the templates have not been altered to your preferences, it is difficult to navigate the software. It requires having in-house staff to provide support, and most issues required their presence. It takes a while to learn the system due to its complexity.

Overall: Fast patient intake, easy integration, and quick documentation.

Have nothing positive to say

May 23, 2017
1/5
Overall

1 / 5
Ease of Use

1 / 5
Features & Functionality

1 / 5
Customer Support

1 / 5
Value for Money

Pros: I can think of none. I can't recall last time I've written a bad review- but nextgen is a whole new level of incompetent ehr program for physicians. Click, toggle, click, click, cycle, toggle...if you like clicking and scrolling perhaps this is the one for you

Cons: Extremely inefficient. They are suspiciously secretive when you call for info- our group of pays alot in maintenance and our "service rep" replied my emails only- with a 4-5 day waiting response. And no I go when there is a response. Biggest waste of money in my career. Leaving my group because of they have already invested too much in this software and now unwilling to change. Run...as fast as you can.

Overall: None- unless a waste of time and headache counts for the past 3 years.

Love the flexibility to configure what is needed including exceptions

Nov 08, 2017
4/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money

Pros: Excellent support - People and documents and training are helpful and available. The professionalism and expertise of the support staff, especially the engineers and developers is commendable.Improved visibility to the status of clinical workflow (no undone work hiding in paper charts), and administrative workflow status (tasking, eligibility, unbilled, rejections, etc).

Cons: "Working as designed" - Frustrating how long it can take to get fixes for defects developed, and released. If you are affected by a defect that does not have a workaround, or a painful workaround, it is hard to wait in line while other (understandably) priorities are ahead of yours.

I highly recommend NextGen PM for it's robust reporting capabilities and the support they provide.

Nov 07, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money

Pros: You can run any report at any time to analyze any amount of data. In our old system we had to have a report person pull everything out of the system for us. With NextGen, anyone can learn how to use the reports so you can measure KPIs and track payments, adjustments, services by provider, etc. all down to whatever level of detail you need. Information is at your fingertips! They have also provided custom support to meet our payer requirements.

Cons: It is expensive. We are a non-profit community behavioral health provider so our funds are limited and the monthly costs are high. In addition, you have to pay extra to get many enhancement features.

I used NetGen as a biller for a large medical group

Jul 10, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: It was easy to use with about 3 different ways to do the same thing. Some might call that "redundant" but it meant that many times I didn't have to leave the screen I was working in if I happened to need to do something like request a charge review or queue a claim to bill.

Cons: It was difficult to attach a new insurance to past dates of service. Not impossible or hard, just tedious. It would be better to have a "mass change" option.

Overall: NextGen let us easily accept electronic charge slips, then electronically bill primary and secondary claims, and finally accept 835 files for electronic posting on all of the major carriers in our state and many of the smaller ones. It is very user friendly.

Very easy to train our staff. Fully integration.

Nov 06, 2017
5/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money

Pros: User friendly. Cost effective Less clicks. Providers like it very much. Easy to train staff on the new system. Fully Integration Ease tomove charges from EHR to Epm. to set up. Don't have anything more to say. Our denialshave decreased as well for missing information. And we are tracking a lot easier denial le. No mor ego write under this section. Ok We are also looking into integrating more products such as clearinghouse and next share. We like the EPM RTS functionality within NextGen as it is helping us with eligibility ahead of the appointments. Our staff is capturing information timely regarding copays and coinsurances regarding each encounters. We are also tracking encounters with missing EM codes or documentation. Our clinical coding staff reviews encounters on a daily basis and checks for accuarcy. Our CFO also is very excited to see that the staff is working more efficiently. Working smart vs. hard. We are avoiding duplication of entries as the system is prompting us to review them ahead of fine.

Cons: Too many clicks on EHR. More templates. Our provider staff complains that he's taking too much time if you Tatian and they want to pay more attention to patient the patient and patient interaction.

Potentially great product but needs time and money investment

Jul 20, 2017
4/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

2 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Comments: Once time and effort is put into massaging NextGen, it is a very robust and flexible system. This is probably a great system for medium to large organizations that has a dedicated IT person on staff.

Pros: Highly customizable and flexible but at a price. Client (PC) software has a version check feature that will auto-update to the latest version installed on the server. Highly customizable reporting feature.

Cons: Customizibility comes at a price - training and support costs. To get the most out of NextGen, serious training for end-user support as well as IT support is highly recommended. Updates and upgrades can be a little intense as they require technical knowledge.

Director, NextGen Information System

Aug 27, 2015
4/5
Overall

3.5 / 5
Ease of Use

4.5 / 5
Features & Functionality

4 / 5
Customer Support
Likelihood to Recommend: 8.0/10 Not
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Pros: Comprehensive KBM with respectable integrations with the Practice Management system.

Cons: The product is vast which makes it difficult to master with limited staff. I like NextGen, in general, however it's expensive software. I understand why it's expensive and wish the patient-base also understood how this technology adds to the cost of their healthcare.

Recommendations to other buyers: Understand the use-case and workflow for each specialty. Do your work in advance of the purchase. Define exactly what the EHR is expected to do for the practice. Do not recreate the paper workflow; rather, work diligently with the vendor to define the best-case workflows using the technology for key areas like communication/telephone call, scheduling, vitals, immunizations, orders/results, office procedures, and provider encounter. Then have the vendor demonstrate how the software performs for each of these workflows. Understand the hardware and network requirements needed to make the software run F A S T ! My doctors have clicked the stopwatch to make a point re: the duration of the spinning wheel. Bottom-line, if the practice doesn't have the infrastructure then either get it in place BEFORE firing up NextGen, expect and plan for "slowness", or don't buy the software.

Nextgen QSI Technical User perspective

Dec 08, 2016
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Ease of use, simple administration of the product. Intuitive in nature can be self-guided through a system.

Cons: Price, support is ok, but you pay a hefty fee to support the product.

Overall: For the most part, the QSI product has been solid over the years. Nothing too complicated in the install or setup although it does require planning. Recently it has gone through major improvements on how dental notes are saved which was a great upgrade. QSI being the parent company of Nextgen EHR they have now integrated their system with the EHR/EPM sharing one database. From a database administration perspective, this is also welcomed especially if your using Nextgen Practice Management. From a user perspective Dentist that are familiar enjoy the ease of use of the product.

Oct 19, 2012
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

Comments: Hi everyone, I want to start off and say Healthfusion is great software. We are a very small specialty clinic and in the past had all of our billing sent out to a local billing company. It cost us an arm and leg and we were unable to do much about our billing in clinic. We would have to contact the billing company and wait for them to make the changes we needed. When we first started with Healthfusion we had 2 girls in the office and neither one had any experience with billing software. Healthfusion was easy to set up and get started with, and with some slight trial and error we are sending clean claims and being paid quickly. The tutorials are pretty informative and covered the main topics, any other items we needed help with we called customer service. We did need to tell them that we had no idea what we were doing other wise they would go too fast and not tell us in detail what we needed but they helped us out quite a bit once we figured out how to ask. We have had healthfusion for about 6 months now and our office is run by 2 ladies. One enters claims and one posts claims. We don't need a huge staff to have things running smoothly. Being in the "cloud" is wonderful as we are able to get to our system anywhere we have a secure connection. Our Doctor likes the ipad/iphone availability so he can carry a tablet in the exam room instead of a bulky laptop; more time is spent actually with the patient instead of entering data. The statements are easy to read for us and for our patients, we have fewer calls regarding bills and fewer questions about the charges. Regarding the EMR portion, we are still in process with it and have not implemented it into our line up yet. Still learning on that front, yet we have discovered it ties in with the practice management seamlessly. All in all.. we are spending less money than before, losing less money from mistakes and untimely submittings, our claims are clean and information is readily available at any time.

Poor customer support

Mar 10, 2018
2/5
Overall

2 / 5
Ease of Use

2 / 5
Features & Functionality
Likelihood to Recommend: 2.0/10 Not
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Comments: This is a beginners program that needs significant overhauling to make it meet the CMS requirements. The time requirements for physicians to use this is enormous in addition to the learning curve. I would think twice before you commit to this system and make sure that information is exportable to another if you have to change!

Pros: Lots of bells and whistles that appear on first blush to be useful and integrated, which is deceiving because they are not.

Cons: Some of the bells and whistles don't work Because there is no usable "instruction manual," the lack of intuitive movement amongst the screens is cumbersome. The support on the programs is almost as bad as getting help from Quicken or Comcast. They are slow and they don't know the system, you spend hours upon hours trying to get an answer (which often is not correct). They are learning the system on your time. The communication system is out of the dark ages. The displays of data needs to be significantly improved. This system is down way too much.

NextGen

Aug 03, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: I highly recommend this EHR system for any medical clinic looking for a better system!

Pros: This is one of the easiest EHR systems I've encountered with a lot great features especially for an orthopedic office. From scheduling patients to telephone encounters, it's super easy navigate and keep appropriate documentation. I like the viewing the schedule because it's easy to see all doctors that are within that clinic so you can easily schedule patients. Sending other team members tasks regarding phone calls or any messages is simple.

Cons: Finding certain documents was a tad bit tricky but that could have been within the clinic side with naming certain documents correctly. Other than that, not much else would be on my con list.

Not best-suited for mental health

Aug 14, 2014
3/5
Overall

3 / 5
Ease of Use

2 / 5
Features & Functionality

2.5 / 5
Customer Support
Likelihood to Recommend: 6.0/10 Not
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Pros: This software is very easy to work with, and the features that it has really do make billing easier. It's a breeze to register a person. There is the option for ERAs, although my providers currently do not want to utilize this feature. With that being said, this program actually makes data entry of EOBs fun and quick.

Cons: I would recommend it for someone who doesn't deal with mental health. This program really is specifically geared for medical. The statements cannot be designed for a mental health provider's needs. There is one statement template, and it cannot be altered. For people who keep running balances, it does not always generate a statement, and the statements print out all dates from the start of the program, even though you may have requested only one date of service. Therefore, in many cases we are mailing out several pages to one client. Superbills for clients to submit to their own insurances for mental health do not exist either. You have to use a receipt and type in the information needed to submit. Also, the authorization report tool seems a little archaic. It's nothing special, and I do not feel it is reliable. If these issues were changed to fit these scenarios, then this software would be great.

Recommendations to other buyers: Make sure you have distinct scenarios that occur in your office that are different from the norm, and ask them to demonstrate how they would use the software for that specific case. Also, have them show you their authorization report summary and to create one so that you can see if it actually works for your office.

Overall, we like NextGen

Nov 07, 2017
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: I think it is very easy to use. I like the fact that it is easy to train new clinical staff with the templates. The templates are similar and it doesn't take a new staff member or someone that is filling in a new area to cover, on how to use the system.

Cons: The templates are standard and to accommodate for our clinicians we have to do a lot of customizations. This is a nightmare during upgrade time. All the customizations have to be redone each time and if you are not a template editor this is impossible. You will have to hire a third party service to help.

Quality and funtionality has gotten significantly worse since Healthfusion got bought by Nextgen

Apr 11, 2018
3/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

1 / 5
Customer Support

2 / 5
Value for Money
Likelihood to Recommend: 2.0/10 Not
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Comments: Used to have fantastic live web based support group every day with a completely informed support staff. This was discontinued by Nextgen. Used to have in depth informative appropriate web based tutorials. Nextgen got rid of these and now there is simplistic insufficient web based support. I am looking for a new cloud based EMR

Pros: It is cloud based so you can review a patient from any computer or smart phone. All the IT download improvements are done by them.

Cons: The web based support an live support is now lacking since the company was bought by Nextgen. If you don't know what you are doing or face a new problem - good luck.

Feb 28, 2012
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

Comments: I have been in practice for just over 10 years and just started a private practice at the end of 2011. I decided to use MediTouch EMR by HealthFusion. I first noticed that it was Medicare certified and also recommended by my national medical society. It includes e-prescribing, scheduling, billing, charting and a web-based platform, amongst other things. I really liked that it was Mac/iPad and PC compatible. Being web-based makes the IT infrastructure simple and, in my opinion, more stable. PC use fails when using Internet Explorer, but Mozilla Firefox works very well. The download for Firefox is quick and easy. The e-prescribing with pharmacy search is excellent and easy to use as compared to other e-Rx programs I have used. As is with any EMR, the learning curve is steep and the EMR has to be customized to the practice workflow and doctors practice style. For example, in order to use the scheduler, patient appointment types and blocks of time have to be created. Care plans in the notes can be created and saved so notes are easier to complete for other future office visits. After three months, I am comfortable documenting my notes and entering patient medical history and data. I have not yet fully set up electronic billing but I am planning on it. The customer support is excellent. The only drawback is that MediTouch support is based in California, and I work in Michigan. I have to wait till noon to make a call usually. Interface with the hospital lab is planned. Document scanning and uploading can be tedious. Retrieving this data from the patient chart is quite cumbersome at times. As is with many EMR's, there is so much functionality possible that it can get overwhelming at times. Currently I use it for some scheduling, office visit and lab documentation, and e-prescribing. Due to the low IT start up costs and great customer support, I feel this was a good fit for me so far.

We have had NextGen PM and EHR for about 8 years now and have seen it grow to become pretty robust.

Nov 07, 2017
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The fact that we can customize our templates, and believe me, we sure did! We do have several template developers on site who can do all the work, so that has made customization very doable after upgrades.

Cons: I would have to say it would be the bugs and known issues after upgrades. However, I do understand that all upgrades will have issues and most of them will eventually be fixed.

Overall: Personally, I have a great job working with users. I answer their questions and help to facilitate their requests for changing the product to fit their needs, which is a great feel to bring them what they want!

we have used nextgen for over 10 years and every year it gets better. the improvements have been great

Nov 07, 2017
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money

Pros: as a company we like how we can integrate multiple locations. one of the most important things is how patients can us the patient portal and communicate with our providers and provider's team. also as a patient myself that uses the portal, it makes it so easy to view my information and request meds when I need a refill. This is the future on how us as patients and also as care providers will communicate.

Cons: I guess as part of the IT department of my company we don't have a clear answer sometimes as to why there are some glitches.

Very Powerful software with good reporting capabilities

Feb 06, 2018
4/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: What makes a great software application is usually also what makes a complex application. NextGen is no different in this regard, it has so many features that it takes a fair amount of time to get to know how to use it to it's greatest potential. Unfortunately users don't often take the time to learn all those features and end up spending extra time doing tasks the hard way. If you follow their recommendations you should be satisfied with the results.

Cons: Patient Portal needs work, not web compatible so it requires application software for each client, fairly complex structure can cause speed issues from the convergence of all roads leading into NextGen. Would be nice if NextGen supported a wider variety of 3rd party integration, specifically with more hardware and software (Open office vs Microsoft Office, etc).

Overall: NextGen is expanding, acquiring, and seemingly looking towards accomplishing better practice management from start to finish.

NextGen has improved by leaps and bounds since our first version. They continue to show a desire.

Nov 07, 2017
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money

Pros: The attention to quality measures (eg. CQM) and staying up with industry trends. They are actually ahead of the industry when it comes to e-prescribing.

Cons: The HPI templates are lacking some obvious questions. The makes their physician consultants suspect. Any practicing provider would recognize this. I have offered my services as a consultant. Let's see if they bite. Also, the ability to carry forward exam findings would be great. My amputee isn't going to miraculously regrow a limb. The carry forward comments at the bottom isn't enough.

I love NextGen. The only issue I run into is getting myself and the staff as smart as the program.

Nov 07, 2017
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money

Pros: The amount of data that the system is able to collect. If there is one way to access a template or "drill down" there are at least 5 other ways. We house our own servers and I appreciate the ability to modify the templates and alert items in the system/practice templates . I do find the system to be versatile.

Cons: Being able to accurately collect the data. The reports, especially in EHR and EDR are not very user friendly. The often times kick errors especially when putting in specifics such as dates and procedure items.

Smooth functioning for me personally, but others I know personally do have frusterations

Nov 07, 2017
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: There are multiple routes to the same destination which works great for me as I have my preferred routes that allow me to work smarter not harder (although this feature can be overwhelming to some who are less tech savvy and need a single pathway).

Cons: That most surrounding facilities use Epic and there is no way to interface with those facilities directly. (This is not NextGen's fault, rather a location problem, but this should be placed into consideration when making purchasing decisions).

Overall: tracking and trending for pt case management

(For the MediTouch/Office product for small clinics)

May 22, 2018
4/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Comments: * Probably the best software for a small clinic that I am aware of. * Support is excellent. * It's a good value. * The software is continuously improving and getting new and improved features. * NextGen listens to user concerns and addresses major problems quickly and effectively.

Pros: * No hardware required. * Easy to set up and use. * Full-featured. * Excellent support. * Great for MIPS and MU. * Good integration with fax or direct message. * Very nice electronic order interface for Quest (and probably other vendors).

Cons: * Speed and reliability could improve somewhat (we use the web-based software). * CCDA import and export are fragile and barely work. * Billing module is functional but requires experienced billers to make it work well.

at times mindbottling; most times great.

Nov 07, 2017
5/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

4 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: Through software layers; it is the best yet in collecting necessary data. I like the workflow features and fields that are a must before moving on.

Cons: Complex layer; i am sure SW works best because of that. Libraries are set up at one given time and when a change is necessary you may not remember how and where to find the area.

Overall: Data, Data, Data is most important in my position as CFO. It allows me to meet local, state and national requirements for data collection and reporting. Once you learn where and how to get something to work properly software is easy to use. Training is the key.

We use Next-Gen to schedule patients in a timely manner.

Nov 08, 2017
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: I enjoy working with Next-gen because of the ease of use. It is easy to train on and I have entry level employees who can pick up the software easily.

Cons: Although new process and update are very important some updates can be harder to navigate. We tend to have to reteach processes to employees and have to find where new buttons or areas to use the features.

Overall: We use it to schedule and manager employees and patients. To provide quick appointments with accurate information so when they come to their appointment they are able to be worked up and seen in a timely and professional manor.

Partnership is getting better each year. The last two years has really shown positive improvement

Nov 07, 2017
3/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

2 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The flexibility to create our own EHR templates and add-on web apps in house. We have about 800 offices we are implementing NG in and having weekly meetings with the our account representatives and always having someone on "speed dial" has been wonderful!

Cons: The auditing of some of the user actions/modules. Creating security groups to prevent users from having modify access is not in all of the places we need, either all or nothing is frustrating, especially in system admin

Overall: One stop shop for managing over a million patients a year!

It has been great so far. this is my first time attending UGM NextGen Conference.

Nov 06, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: I like that this system provides a variety of specialties to be utilized in our clinic as we are an FQHC and we provided many different services.

Cons: I don't like how many clicks it takes to get to certain areas in the EHR to document appropriately and that it will pull into a reportable field. It makes it hard from the reporting end to be able to gain the information that you are trying to track when not all items are connected.

Overall: Lots, this software drives our care and allows us to customize it to change and grow with the everchanging healthcare needs.

I started as a clinical end user in 2002 and have been implementing all over the US for 11 yrs.

Nov 07, 2017
4/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: NextGen is a great intuitive and fully integrated product. I love that I am able to predict most functions within the applications when I have not learned a workflow formally. I have enjoyed observing the client driven and industry driven evolution of this product. I've learned a couple other EHR's and was very disappointed.

Cons: There are some tips and tricks features that NG don't formally publish because they seem insignificant.

Overall: I have had the privelege of observing people ending their work day on time with a smile on their face.

We are happy with NextGen products

Nov 06, 2017
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The product is well thought and satisfies the needs of the customers well. The product serves well for our organization due to the focus on Community Health Centers.

Cons: Too many choices to work with. Physicians get confused and document the charts in various ways leading to under code and over code and also data collection is difficult when data is pushed in to the system through various data fields.

Overall: I have worked with NextGen EHR since 2006 and I have seen this product did great things for the patients. I see ease of use and customization as benefit.

User of PM/EHR solutions

Nov 07, 2017
4/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

3 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: customization to support varying workflows

Mobile Solutions

Portal functionality enhancements - self enrollment is a major plus

Cons: Ability to identify payer levels - primary, secondary, tertiary, etc.

Currently, our practice is heavily involved with bundled payment initiatives and see this only expanding - would like to see a bundled patient management solution that would integrate risk calculations, clear episode of care mgmt., patient reported outcomes

More education for sql reporting and crystal reporting

I have been using Next Gen PM for 17 years and and have been 100% satisfied

Nov 07, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Next Gen is very user friendly. If you have an issue, the customer service is very knowledgeable. The reporting feature is vital in my position to be as detailed as possible, which Next Gen is. The auto flow process is very easy for the staff to follow.

Cons: There is an old saying, you get what you pay for. Next Gen is a little more expensive than other soft ware. Unfortunately, when upgrading E lectronic Health records any changes to the templates have to be re entered which is extremely time consuming

very educational for first time meeting attendees

Nov 07, 2017
4/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: it now how the functionality of less tabs/clicks to do. It has a lot more features. Its seems to be easier to populate the information on a single tab, rather than toggling back and forth between screens. Overall pleased

Cons: the OPH chart note needs to be worked on. It populates the surgical history under the past ocular history! the formatting needs to be more consistent and properly aligned and font size is all a concern. The difference in font size and color all back and forth on the note. super annoying!

Have great support systems in place.

Nov 08, 2017
4/5
Overall

3 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: It's diversity and configurability. It's a very robust program. Our specialty is unique and we've been able to not only configure for our needs, but have worked with NextGen partners to customize some of our needs.

Cons: It is definitely expensive. There seems to be a cost associated with a lot of necessary pieces. They have improved this, but in the past I felt we were nickel'd and dime'd a lot. We are a small practice and every penny counts!

Overall: It has helped us meet Meaningful use and has a great reporting tool.

The practice management system has improved our billing productivity and reporting by 100%.

Nov 07, 2017
4/5
Overall

3 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The adaptability to most billing issue/solutions is remarkable. The Success community website is extremely helpful when looking for information and requesting assistance. In 30 years, I have never worked with a more user friendly company.

Cons: It is at times difficult to learn the configuration requirements and, for some solutions, multiple check boxes are required or the same info must be entered in multiple, unrelated, screens.

Overall: Improved billing ease and speed, as well as, Improved productivity in the billing department.

Started as an end user for the EPM now I'm an analyst with the system

Nov 07, 2017
4/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Many options to do most functions, layout of screens, templates role up so screen is not too busy. On the EPM side the appointment schedules are laid out well so you can hover and see information without clicking.

Cons: many options for most functions can cause a lot of confusion for those users who are not technical. with the autoflow there are too many screens, there needs to be one screen that shows everything you need.

Overall: They have great customer service and are always trying to improve the produce to meet government requirements

Good software but could be a little more user friendly in some areas

Jul 24, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The EPM side is easy to learn even as a beginner so training new billing employees has been easy. Having EPM and EHR connected makes it easy to toggle between the 2.

Cons: The reporting features for sure. The reports are difficult to get what you want and aren't flexible or easily modified to fit what we need sometimes. Basic monthly reports are fine, it's when we're looking to run something specific that it seems impossible.

Overall: It simplifies the billing process from charge entry to electronic billing to payment posting.

Better than paper but still has a way to go

Nov 06, 2016
3/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

3 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: Providers can save favorites

Cons: Too many links that do the same thing on one screen. HUGE amount of visual clutter.

Overall: There are several features of Next Gent that make patient care simpler and safer:

1. The orders module (bi directional)

2. The med module

3. Saved favorite exams and phrases.

Future areas for improvement include:

1. Care Guidelines

2. integration with patient formulates

3. ease of obtaining data reports

Recommendations to other buyers: De-clutter the user interface. It is not necessary to have 2 links on one page that go to the same place. EDIT the program. For example, standing orders are called 3 different things depending on where you click.

Capterra-loader

Excellent

Nov 07, 2017
4/5
Overall

3 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money

Pros: Easy access to tables of all information in the different templates. Easily able to go through the program and generate any documents you wish. Ability to capture all information needed for MIPS/MU. Great customer service support.

Cons: Too much non-essential information for ophthalmology template sets. Work flow takes quite a while if you are used to a New Patient within 10 minutes, you won't be able to do this with NextGen unfortunately, but it does capture EVERYTHING you could ask for.

I've used NextGen for over 7 years and it's come a long way with customer feedback.

Nov 06, 2017
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: One of the things that differentiate NextGen from other EHRs is that NextGen can adjust to our workflow rather than having to change our workflow to match the EHR.

Cons: You are slowly moving towards a less flexible KBM. Due to the upgrades and changes, customizations that have benefitted the organization have to be re-engineered more often than not.

Overall: Patient care has improved with the increased reporting ability, as we were on paper prior to implementing NextGen. Providers are able to provide better and more efficient care to our patients.

Overall, a very good EHR.

Feb 25, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Comments: Customer support staff are very helpful.

Pros: Relatively easy to perform key tasks relevant to clinical medicine, including charting an office visit, documenting phone encounters, tasking staff, ordering referrals, e-prescribing medications, maintaining problem lists. Fairly easy to customize templates/documents when desired.

Cons: Our hosted experience has been somewhat lackluster - intermittent performance lags, repeatedly dropped services (interfaces, faxes, offline document generation).

3 years a user

Feb 25, 2015
4/5
Overall

3.5 / 5
Ease of Use

4 / 5
Features & Functionality

4.5 / 5
Customer Support
Likelihood to Recommend: 7.0/10 Not
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Pros: It is often a long time waiting on hold for a tech to help you. It would be nice if they could answer quicker

Cons: I have mentioned issues that I would love to see change without results such as: The notes in the PM section show at the bottom of the screen instead of top where they would be more likely seen. Also, when sending a claim, the amount of the co-pay doesn't show at the bottom. Only the amount they paid shows. This is a problem because when there is a credit I don't know how much to apply. The message system between staff is complicated. PM messages don't show up in the EHR. You can't print an activity log. The tertiary procedure is troublesome. Entering payments when there was a take back from the insurance company is difficult. Reports are difficult. Viewing the dashboard is a huge problem for our practice. We would like to view all the providers at one time.

Recommendations to other buyers: Make sure your providers are willing to do user holds on their own.

Great system very user friendly

Nov 07, 2017
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money

Pros: It is very easy to use, it makes workflow quick, provider don't have to think as much I have comments "it thinks for you" it calculates coding for you, and also gives you what's due for health maintenance to sum it all up it really is user friendly and overall a great system.

Cons: I don't like the amount of time it takes for slcustomer service to get back to you even though you put it as a number one priority and they done keep the same people working with you when you upgrade.

No decent training, also for 4 - 5 years never knew we even had a representative.

Jun 07, 2017
2/5
Overall

2 / 5
Ease of Use

2 / 5
Features & Functionality

5 / 5
Customer Support

2 / 5
Value for Money

Comments: EHR side is VERY time consuming for doctors, which leads to a decease in patients. Videos are very vague, they don't consume enough information to learn it on your own. All updates or changes are just given as a message on the home page.

Pros: The only real positive thing I can say is the customer support are very good and usually can fix what's needed.

Cons: Constantly having to click with mouse to switch from area to area in both EHR & Practice Mgmt side, completely waste my time. Doing accounting and NOT being able to use just the keyboard is frustrating since you have to take your hands off keyboard and use the mouse far far to much. If I have a problem and send a ticket for something to get fixed, it takes so long for them to do it that I completely forget what I sent in, so now I have to snap shot the page to keep as a reminder. Even if it's super important and you ask them to call you back as soon as it's fixed THEY NEVER CALL BACK.

We are an FQHC who utilizes NextGen Practice Management, EHR, NextGen Share, HQM reporting, and more

Nov 07, 2017
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money

Pros: The software is easy to use. It has a view that is easy for many different types of users to utilize. There are many features that make the system very helpful. You can customize templates, reports, etc.

Cons: There are many items that are broken often, specifically in reporting and templates that can be difficult to navigate till the next hotfix. The additional features can be costly. I do not recommend being on an enterprise as it limits significantly what you can customize.

We've been using MediTouch for over two years.

Dec 22, 2015
2/5
Overall

3 / 5
Ease of Use

2 / 5
Customer Support

Comments: Training and customer service are both extremely poor. There is NO training, other than logging in to HealthFusion and slogging through hundreds of pages of instructions, and training videos. If you're new to EHRs or new to web based EHRs, it's particularly confusing and cumbersome. Even with extensive EHR use, self-training by reading page after page of instructions is tedious and time consuming. Customer Service is slow to respond, and often closes cases before there is a resolve to the issue. Time difference often interferes with getting any assistance. Almost every time a new feature is rolled out, or an update, glitches occur with previously working features. Changes and updates are based (supposedly) on the amount of requests from users for particular functions. This is problematic, because some offices use the system for scheduling only, charting only, etc. For practices that use the heck out of every function of a PM/EHR system, we find MediTouch to be seriously lacking in many areas. We've recently discovered that there's a MAJOR problem with User ability to access another User's tasks, messages, and patient portal messages, without logging into the User's account. DHHS requires that each user have a unique username and password to access patient records, and says log in information is NOT to be shared. How then staff members respond to patient portal messages, and address tasks and messages in a timely manner if they cannot access a User's account? Not to mention, if a User is logged in as another User in order to address messages in their absence, MediTouch is tracking the User whose account is being used, NOT the user who is actually accessing the charts. This is a MAJOR problem with regard to HIPAA.

NextGen has provided us with a good solution; I'm waiting to see updates that make good great

Nov 07, 2017
4/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: I like the ability to customize templates based on clinic specific workflows outside of the initial imagined functionality of NextGen upon release.

Cons: I do not like how many templates you need to dig into in order to complete a visit. Everything is in a sub template, or a pop-up. I think if you could distill the fields and areas needed for a basic clinic workflow into one base template with a scroll bar, that would be better than going between different templates and po-ups.

HealthFusion for a Multi-Specialty Group

Oct 23, 2014
3/5
Overall

3.5 / 5
Ease of Use

1.5 / 5
Features & Functionality

1.5 / 5
Customer Support
Likelihood to Recommend: 5.0/10 Not
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Pros: The program definitely has some positives. It is awesome not to have to do manual submissions. I also enjoy the real-time eligibility ability. It makes things a lot easier because it auto-populates the patient chart. It is also very helpful in terms of posting that you are able to post the check and apply it out to each patient so you can balance out your payments. They sell the product very well.

Cons: Unfortunately, there are many issues with this product. To begin, if you make a mistake with a claim, it's pretty much irreversible. You cannot delete a claim if you make a mistake. It will just sit there out in Never Never Land, showing up on your A/R report. The program has a live chat ability that usually ends in the representative telling us to call customer service anyway after we've wasted 10 minutes trying to make them understand our problem. Posting payments usually ends as a nightmare. Customer service's solution to everything is to "just put it in patient responsibility," which is not what we want to do. Additionally it is completely impossible to submit a claim to the patient's tertiary insurance. Customer service is dumbfounded and has absolutely no solution to doing this.

Recommendations to other buyers: I work for a multi-specialty group of radiologists, neurologists, and cardiologists. I honestly believe the system would work a lot better for PCP, pediatrics, or maybe even gynecology, but it really is not the best for our group.

Great customer support, program can be improved greatly.

Feb 09, 2018
3/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Comments: I think the NextGen customer support is very helpful and knowledgeable. I think there also should be more on hands training from the support team on how to use certain areas of this system.

Pros: It is user friendly. It is not difficult to get in and understand what to do. It is a robust product with great possibilities.

Cons: It takes too many clicks of the mouse to get anything done. the EPM side and the EHR side do not communicate internally as they should. It is very glitch and locks up & slows down to often.

easy to learn however time consuming to complete a note based on provider/practice needs

Nov 07, 2017
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The software is easy to train new staff, however adding templates onto one screen can become hard to maintain. Not all information is easily available for all to view. Once the system is trained to employees it becomes user friendly. I like how it is displayed for users to see it all.

Cons: The template itself isnt the easiest to view. You have to search on the templates to find exactly what you need unless you know what you are searching for and well trained

Feb 14, 2013
1/5
Overall

1 / 5
Ease of Use

1 / 5
Features & Functionality

1 / 5
Customer Support

Comments: I have worked with several different EMR systems but this one is the worst. It is completely inefficient and cumbersome to maneuver within the system. You have to memorize and remember all the millions of clicks to get anywhere. The templates that supposedly help "build your history" string along "sentences" that are non-sensical. There is a delay of 5-6 seconds between every screen and there are way too many screens. You cannot save a whole template. You must save every little piece as in "HPI" is one screen, "ROS" is another which becomes extremely tiresome and exhausting. We were told that we would be up to full volume in 2 wks, but we are one month in (I'm actually 3 months) and nobody is even close to their full volume. The customer support is lacking a great deal in my experience as my "tap and go" has never worked and I've complained to multiple people, multiple times and nothing has been done to fix it. The meaningful use instructions do not have anything to do with the diagnosis, so you have to go in and change each one and save it but it doesn't save the instructions for anything other than that diagnosis only. Example; if you pick dx 250.00 and write instructions, save them to your list and then pick dx 250.02 later, the system doesn't recognize that you have saved instructions for diabetes. It takes forever to check labs and send results just because of the way it is set up so you have to scan through each little part individually and then go back to a different screen to write the results to the patient. If you forget any of it, you have to start over which becomes very frustrating quickly. The PAQ often sends the wrong results to the wrong doctor and it takes forever to first figure it out and then where to send it is complicated.

Years of use

Dec 08, 2016
1/5
Overall

1 / 5
Ease of Use

1 / 5
Features & Functionality

1 / 5
Customer Support

1 / 5
Value for Money

Pros: Screen looks nice. Erx ok. Can link summary info to chronic problem

Cons: Poor design leads to many unnecessary clicks. Very poor customer service. For a year we had to enter our specialty every time we entered a chart. Endless more complaints about the design. Was not able to correctly generate simple quality reports for meaningful use.

Overall: Design dramatically wastes your time with extra clicks. Features don't work properly. We had to hire a programmer to fix many features. Poor at producing clinical reports

Recommendations to other buyers: Avoid it!

Too many clicks and customer support is so bad I can't put it in one sentence.

Aug 31, 2018
1/5
Overall

1 / 5
Ease of Use

1 / 5
Features & Functionality

Comments: Customer Service is a joke and they are very unethical in their billing practices and procedures. No way would I ever recommend this company/product.

Pros: Nothing. This system is so convoluted it takes twice to three times longer for new staff to learn over other systems we've used.

Cons: Everything. Once they get your credit card info, beware. If you try to leave these folks they will bill you for stuff just cause they can I guess. If you leave cancel the card they have immediately.

Great product that meets most of our needs

Nov 07, 2017
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: I love the improvements they're making in the new versions. Their support team is also MUCH improved - their knowledgebase is super easy to navigate and very informative. Support staff is great!

Cons: There are some odd bugs and several limitations, but the software honestly meets most of our needs. It has a lot of modules (meaning separate license costs) that you need to be aware of upfront.

Their license structure is horrible and very difficult to manage.

NextGen has grown in functionality and reliability over our years of use.

Nov 07, 2017
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: How customizable it is for specialties. The training is very robust and covers all of the areas of activities that the users need to navigate,

Cons: It can be resource intense and does require some attention to the details of best practices. However, the customer support is very proficient at diagnosing issues and assisting with best practices to improve and optimize performance.

Overall: We have access to a large datastore of information that will help to provide quality assessments and care.