# Page 2 | Telnyx Suite Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is Telnyx Suite the right SMS Marketing solution for you? Explore 195 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/173804/Telnyx/reviews --- Telnyx Suite 4.8 (195) [View alternatives](https://www.capterra.com/p/173804/Telnyx/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 2 - Reviews of Telnyx Suite ## Showing most helpful reviews Showing 26-50 of 195 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use SL Srdjan L. CEO Internet Used the software for: 1-2 years ### "Great support, intuitive management, cost-effective" October 21, 2025 5.0 I’ve been using Telnyx services for quite a long time, and I’m extremely satisfied. The support team is excellent. I always receive quick and accurate responses to my inquiries, which is rare these days. The management platform is very intuitive, well-designed, and easy to use, even for more complex needs. Everything works reliably and smoothly, and the overall experience has been outstanding from the start. I highly recommend Telnyx to anyone looking for a professional solution with great support and a user-friendly platform. Pros I’ve been using Telnyx CPaaS for quite a while, and what I like the most is how intuitive and reliable the platform is. The dashboard is clean, easy to navigate, and makes managing numbers, calls, and messages simple. The support team is outstanding, they always respond quickly and provide clear, helpful answers. The setup and integration process were smooth, and everything just works as expected. Cons There’s honestly not much to dislike. Occasionally, documentation could go a bit deeper for some advanced features, but the support team makes up for it by providing quick and precise help whenever needed. Alternatives considered [3CX](https://www.capterra.com/p/158704/3CX/)[Twilio](https://www.capterra.com/p/180158/Twilio-Communications-Platform/) Reason for choosing Telnyx Suite As I mentioned, pricing was the key factor. Switched from [Twilio](https://www.capterra.com/p/180158/Twilio-Communications-Platform/) Telnyx offers great value for money compared to Twilio and 3CX. It provides the same features at a fraction of the cost, along with faster support and a simpler, more intuitive platform. Review Source GG Gilles G. CTO Information Technology and Services Used the software for: 2+ years ### "Excellent Support, Competitive Pricing, and Flexible Custom Integration" October 26, 2025 5.0 We've had a great experience with Telnyx Suite for our SMS communication needs. The ability to customize integrations for our specific use case was crucial, and the team's support made the implementation smooth. Highly recommend for businesses looking for reliable SMS infrastructure. Pros Excellent customer support team that is responsive and helpful. Their pricing is very competitive and transparent. The platform is flexible and supports custom integrations for sending and receiving SMS, which allowed us to build exactly what our customers needed. Cons No significant cons. The main learning curve is understanding all the available features and integration options, but their documentation and support team make it manageable. Review Source LD Lance D. Founder Information Technology and Services Used the software for: Less than 6 months ### "The Essential Bridge for Modern Voice Applications" July 10, 2025 5.0 My overall experience has been extremely positive. Telnyx provided the critical, scalable infrastructure that made our custom AI voice agent project feasible. It successfully bridged the gap between traditional telephony and our modern, containerized application stack (n8n, Docker). Despite minor challenges in navigating the extensive documentation for advanced use cases, the power, reliability, and developer-centric tools provided by the platform are exceptional. We were able to get a secure, production-ready voice integration running in a fraction of the time it would have taken otherwise. Pros The developer-first approach is by far the best aspect. The Voice API is incredibly robust and well-documented, allowing us to seamlessly integrate it as the core telephony layer for our custom, self-hosted AI agent. The ability to control call flows with simple webhooks and the inclusion of critical security features like signature validation made it the perfect choice for our complex, event-driven architecture Cons While the documentation for core features is excellent, finding information on debugging some of the more advanced webhook interactions and AI-specific command behaviors took some time. The portal is powerful, but navigating to find specific settings within the vast feature set can have a slight learning curve for new users. Alternatives considered [Twilio](https://www.capterra.com/p/180158/Twilio-Communications-Platform/) Reason for choosing Telnyx Suite The ease of use and the fact that it was more cost effective Review Source LAV Leandro Antú V. Fullstack develop, tech lead Computer Software Used the software for: 1-2 years ### "Great and simple integration for number masking and SMS verification" May 9, 2025 5.0 Telnyx CPaaS solves our need for secure communication by providing reliable number masking, which protects the privacy of property owners and tenants when communicating with security. Their dependable international SMS service also ensures efficient global notifications. This allows for streamlined operations and enhanced privacy for everyone involved. Pros What I like best about Telnyx CPaaS is its robust and reliable API, which has made integrating their services incredibly smooth for our specific needs. We heavily rely on their number masking feature to protect the privacy of property owners and tenants when communicating with security personnel at gated communities. This functionality ensures that personal phone numbers are never directly exposed during entry authorizations or package delivery notifications, adding a crucial layer of security and privacy for everyone involved. Furthermore, Telnyx's international SMS delivery service has been consistently dependable for our global communication requirements. The reach and reliability of their SMS platform are impressive, allowing us to efficiently send notifications and updates across borders without issue. The combination of these features – the seamless integration via their API, the effective number masking for enhanced privacy, and the reliable international SMS capabilities – makes Telnyx an invaluable CPaaS provider for our operations. Cons While our overall experience with Telnyx CPaaS has been positive, one area that could be improved is the maintenance of their PHP SDK. We've noticed that it doesn't always seem to be kept fully up-to-date. For example, the most recent commit at the time of writing introduced a change that incorrectly set the baseApiUrl to localhost for testing purposes. This oversight wasn't removed before the commit was finalized, which means that anyone integrating the SDK currently needs to manually override this setting in their code to ensure proper functionality. While this hasn't been a critical blocker for us, it does introduce an unnecessary extra step in the integration process and suggests that the PHP SDK might not be receiving the same level of consistent attention as other aspects of their platform. Switched from [Infobip](https://www.capterra.com/p/127997/Infobip/) Infobip wasn't nearly as reliable as Telnyx in VoIP communications. It often happened that one of the participants couldn't hear the other or calls were not even connected at all. Review Source ST Steve T. Sr. Software Engineer Sports Used the software for: Less than 6 months ### "Reliable and Developer-Friendly SMS Integration " June 25, 2025 5.0 Overall, my experience with the Telnyx Suite has been very positive. I integrated SMS messaging into our system, and the setup process was smooth thanks to their clear API documentation and intuitive portal. Message delivery has been fast and reliable, which is critical for the time-sensitive alerts we're sending. The platform feels stable, and I appreciate the transparency in monitoring and delivery reports. While I do wish Telnyx offered native WhatsApp integration to support a more complete messaging strategy, the core functionality has met expectations and given me the confidence to continue building on their platform. Pros So far, I’ve only integrated SMS messaging, but I’ve been impressed with how smooth and reliable the experience has been. The Telnyx portal is easy to navigate, and the API is well-documented, making integration quick and relatively painless. I appreciate the transparency in message delivery status and the ability to monitor logs in real time. The system feels stable, and the delivery speed has been consistent—even with time-sensitive alerts. Also, their support team has been responsive when I’ve had questions, which gives me confidence as I continue to build out more functionality. Cons One limitation I’ve encountered is the lack of native WhatsApp integration. While the SMS capabilities are solid, having built-in support for WhatsApp would be a major advantage—especially for reaching users in regions where WhatsApp is the preferred messaging platform. As omnichannel communication becomes more important, this gap could limit broader engagement strategies without using additional third-party tools. Alternatives considered [Twilio](https://www.capterra.com/p/180158/Twilio-Communications-Platform/) Reason for choosing Telnyx Suite Lack of Timely Support when trying to implement our solution using their API Review Source JC Jason C. Director, Medical Operations Medical Practice Used the software for: 2+ years ### "Scalable & Supportive Service – 6 Years with Telnyx" June 9, 2025 5.0 Our experience with Telnyx has been nothing short of outstanding. Over the years, their suite of services has seamlessly integrated into our in-house applications, specifically for SMS-based occupational medical support. The Telnyx platform offers both technical reliability and scalability, which has been crucial as we've grown and evolved. What sets Telnyx apart is not just their robust telephony infrastructure, but their customer-centric approach. Whether it’s the ease of their well-documented APIs or the fast, efficient responses from their Sales and Technical Support teams, every interaction has reaffirmed our trust in them as a key partner. We’ve been consistently impressed with the stability of the service and the proactive, knowledgeable support team that ensures our continued satisfaction. Telnyx has truly become an invaluable part of our tech stack, enabling us to deliver high-quality service to our clients with confidence. Pros After six years of working with Telnyx, we can confidently say they’re one of the most reliable service providers we've dealt with. Their telephony platform has scaled effortlessly alongside our growth, and it continues to support our SMS-based injury tracking solution without a hitch. From a development standpoint, their APIs are straightforward, well-documented, and stable. But perhaps the best part is their customer service team—they’ve been responsive, knowledgeable, and proactive every time we’ve needed assistance. In an industry where support often feels like an afterthought, Telnyx’s commitment to their customers really stands out. If you're looking for a provider that delivers on both performance and partnership, Telnyx is the real deal. Cons After six years of working with Telnyx, we truly haven’t encountered any issues worth mentioning. Their platform has consistently met our needs and scaled effortlessly alongside our growth. Every interaction, whether with their Sales or Technical Support teams, has been prompt, helpful, and focused on ensuring our success. The customer service experience has been nothing short of exceptional, with the team always going the extra mile to proactively address any concerns or provide clarifications. In an industry where support can often feel impersonal, Telnyx stands out by treating us as a valued partner, making our experience smooth and hassle-free. We’ve been extremely satisfied with their service, and that satisfaction has only grown over time. Switched from [Twilio](https://www.capterra.com/p/180158/Twilio-Communications-Platform/) Customer support, API documentation, robustness of the platform, and features were all better than Twilio. Twilio made us feel unwelcome, as if our needs were a bother; whereas Telnyx has been overwhelmingly supportive and has served to ensure the success of our applications to the benefit of our clients. Review Source AH Austin H. COO Telecommunications Used the software for: 1-2 years ### "We’ve worked with a lot of CLECs and Telnyx beats them all" May 13, 2025 5.0 Telnyx has been one of the best CLEC partnerships we've had. The onboarding was smooth, and the support from our account reps is next-level. They treat us like a real partner, not just a number in the system. While a few pain points remain, the overall experience has been solid, and we genuinely trust them to power a critical part of our infrastructure. Pros Dedicated account reps who genuinely care – They check in, follow up, and actually advocate for us when we run into trouble. That’s rare in this industry. Modern, intuitive UI – Clean design and easy navigation make it miles ahead of many other CLEC platforms. Clear, developer-friendly API documentation – Testing requests right from the docs? Game changer. It saves time and makes integration seamless. Pricing that’s actually competitive – In an industry full of bloated pricing, Telnyx keeps things sharp and reasonable. Strong porting experience – LOA generation and the porting workflow are solid and reliable. Cons Weekend support – Response times can lag if there’s an emergency outside of business hours. That said, CC’ing our rep usually gets things moving. SMS activation lag post-porting – There’s sometimes a delay in full provisioning, which can be a bit frustrating. Routing issues with small rural carriers – We’ve had a few edge-case routing problems, especially with lesser-known rural providers. Switched from [Sinch](https://www.capterra.com/p/233798/Sinch/) We can say that telnyx blows the competitors out of the water. Their support, pricing, ease of use all puts to shame the other leading providers we have used in the past. Review Source JE Joseph E. ceo Telecommunications Used the software for: 2+ years ### "Excellent technical support from Telnyx engineers" October 8, 2025 5.0 Pros Responsive and highly competent technical support. When I encountered a complex SIP session timer issue, Ilja analyzed my traces and provided a clear diagnosis within hours. The infrastructure is rock-solid for high-volume voice applications — I run a 24/7 service with thousands of users and Telnyx handles it reliably. Pricing is transparent and competitive. Documentation is detailed enough for developers who need to dive deep into SIP configurations. Cons Some advanced settings (like session timer behavior) aren't immediately obvious in the portal and required support assistance to diagnose. It would be helpful to have more self-service diagnostic tools or clearer documentation around edge cases with Asterisk/FreeSWITCH interoperability. That said, support always came through when needed. Review Source Zahid M. CEO Marketing and Advertising Used the software for: Less than 6 months ### "Excellent Voice Quality and User-Friendly Platform" August 20, 2025 5.0 Pros Switching to Telnyx's SIP trunking has significantly improved our business communications. The voice quality is consistently clear, and we've experienced zero downtime thanks to their reliable private network. The Mission Control Portal is a huge plus. It's an intuitive platform that gives us full control over our phone numbers and call routing. We can manage our entire setup and monitor usage in real-time, which has made our daily operations much more efficient. The pay-as-you-go pricing model is fair and transparent, leading to real cost savings for our company. On the rare occasions we've needed help, their support team has been both responsive and knowledgeable. Telnyx provides a powerful and easy-to-use solution that we highly recommend for any business seeking a dependable and cost-effective VoIP provider. Cons I have not faced any issues with anything yet. I am satisfied with everything so far. But the only minor issue I had was its configuration with Bria softphone which was resolved. Review Source AG Abdul G. Internet Marketing Food & Beverages Used the software for: Less than 6 months ### "Very great AI Assisstant" August 30, 2025 5.0 My business problem is the high cost of a real human agent to handle phone calls. Telnyx provides AI Assistant assistance, which is much cheaper. Pros The first time I registered with Telnyx, I immediately tried the AI ​​Assistant. I didn't expect Telnyx's AI Assistant to produce agent assistance that closely resembled a real human. Moreover, there are many models to choose from, ranging from those directly connected to Telnyx to those connected via API. They also include connections to other voice providers like elevenlabs, although I'm still trying out the voices provided by Telnyx. Cons At first, I had difficulty accessing the usage history for each AI Assistant call I tried. It was a bit tricky to find. It required more effort for a beginner like me. However, the assistance provided by agent Aatif in the chat box was very helpful. Switched from [Twilio](https://www.capterra.com/p/180158/Twilio-Communications-Platform/) Because of Telnyx's AI Assistant, I can handle phone calls. Review Source VR Verified Reviewer CEO Financial Services Used the software for: Less than 6 months ### "Promising platform, but the onboarding and verifikations needs work" December 2, 2025 5.0 Overall, the platform comes across as modern and well designed, and it gives a good impression at the start. I can see the potential, especially for developers who need flexible communication tools. Pros he platform is easy to get started with, and the layout feels clear enough for most users. It gives a good first impression, and the documentation makes the product look capable. Telnyx seems like it could offer solid value once everything is fully set up. The pricing appears fair and the features are strong, even if the unclear onboarding flow makes it hard to know the real final cost in practice. Cons The biggest challenge is the onboarding and support. Verification feels inconsistent, and when something goes wrong, it is hard to get proper help. This uncertainty makes the early steps feel unstable, even if the product itself looks promising Review Source JM Jason M. Owner Computer Software Used the software for: 6-12 months ### "Telnyx the best option around" November 5, 2025 5.0 Overall, my experience with Telnyx Suite has been very positive. The platform is powerful, flexible, and well-suited for developers building communication products. Although the approval process can be a bit slow at times, the reliability and quality of service make up for it. I plan to continue using Telnyx for future projects. Pros I really appreciate that Telnyx offers 24/7 customer support with quick and helpful responses. Their support team is knowledgeable, professional, and always ready to assist whenever I encounter an issue. The platform is also quite reliable, with clear documentation and stable APIs that make integration easier. Cons The approval process for certain features can take longer than expected, especially when verifying new services or account levels. It sometimes slows down project timelines because you have to wait for manual reviews or compliance checks before you can access specific tools or numbers. Review Source DB Dan B. IT admin Construction Used the software for: 6-12 months ### "Telnyx L2 verification broken and support is unresponsive" October 1, 2025 1.0 Cannot implement the features I need without Level 2 verification, which failed for no apparent reason. If I request it, I get a message that says ""User": You have already requested L2 verification. Please contact Telnyx support with any questions." I have attempted to contact support using the form on their website, which gets no response, and I have tried calling the support number 4 times so far. Each time, I wait for 10-15 minutes, listening to hold music while being told that "we have a higher than normal call volume" and "your call is very important to us", before eventually being dumped into a voicemail box. After being dumped into the voicemail box, you can leave a voicemail if you would like to, but just know that Telnyx will neither act upon your voicemail nor will they return your call. Pros The IOT SIM card and SIP signalling works well, and the API documentation seems good. It would be nice to be able to use the features of the API Cons Telnyx has no support capabillities. They do not respond to the "contact us" form on their website and they do not answer the phone when you call the customer support line. Eventually, you can leave a voicemail, which they will neither act upon nor will they return your call. Review Source JF Jody F. CEO Computer Software Used the software for: 2+ years ### "Great service" January 28, 2025 5.0 Pros I've been utilizing Telnyx for several years now as part of some home developed applications, but recently we've launch a new platofrm that takes advantage of Telnyx Global IOT network, I had an issue updating the email associated to the account and \[sensitive content hidden\] was able to resolve my issue in about an hour. Cons Sometimes I run into issues which have self service options for, but the self-service options just don't work for some reason. But the support is usually quick to be able to assist with making whatever changes are needed Switched from [KORE One](https://www.capterra.com/p/229677/KORE-One/)[Twilio](https://www.capterra.com/p/180158/Twilio-Communications-Platform/) Telnyx just worked, I had major issues with Kore Wireless, Twilio owns Kore now, so they've lost my business Review Source JM Jason M. IT Manager Pharmaceuticals Used the software for: Less than 6 months ### "Easy Setup, Deployment, and Great Support" April 18, 2025 5.0 So far I have had a great experience with Telnyx and while we have just started our switch to them in a full production test mode for 3 days, I am very happy with their management system and the ease of access they give to the end users. Fingers crossed that things continue to go good! Pros Easy of setup, easy of deployment, ease of integration, and price point for an elastic SIP Trunking service provider. Cons Their Tier 2 Verification process is a little wonky and you have to have this in order to place more than (2) concurrent outbound calls. Alternatives considered [Vonage Business Communications](https://www.capterra.com/p/159047/Vonage-Business/) Reason for choosing Telnyx Suite Easy of setup and actually was able to talk to a sales person Switched from [Nextiva](https://www.capterra.com/p/175788/Nextiva/) Dependability of the service has been lacking lately and they keep going up in price. Review Source Micah S. Owner and CEO Telecommunications Used the software for: 6-12 months ### "Consolidating Everything to Telnyx" April 12, 2025 5.0 Pros I am currently working at moving all my phone numbers to Telnyx. I have moved around 25 numbers, with 25 more on the way. I love that everything is at the same spot. I moved from SignalWire, Voip.ms and Twilio. Cons It was very frustrating getting my 10DLC registration, but I suspect that it was actually the upstream provider that was the problem. Switched from [VoIP.ms](https://www.capterra.com/p/203084/VoIP-ms/)[SignalWire](https://www.capterra.com/p/198478/SignalWire/)[Twilio](https://www.capterra.com/p/180158/Twilio-Communications-Platform/) Consolidate everything to one place. I have 25 more numbers to move. Review Source RT Renjith T. Director Financial Services Used the software for: Less than 6 months ### "Telnyx helped us truly going global" June 3, 2025 5.0 Telnyx helped us solve an important problem by allowing us to go truly global and serve our customers irrespective of their country Pros We are business providing a WhatsApp-based SaaS service for payment reminders. For us to be truly global, we wanted to reach maximum countries with local numbers. Tried Twilio, but it allowed us only a few countries and was more expensive. Telnyx required more verification of the me as the founder and then other documentation. It took a few days for them to go through the L2 verification which is government-mandated for a lot of countries to buy local numbers. After verification, it has become super easy for us to own numbers in more than 30+ countries. Cons I can't think of anything at the moment other than the delay in the verification. But after it is done the uncertainty is gone and I can understand why it takes time because it requires human verification to determine whether I'm a real busines, not a spam company. Switched from [Twilio](https://www.capterra.com/p/180158/Twilio-Communications-Platform/) Twilio didn't support a lot countries the Telnyx supported. Review Source MG Marcelo G. CTO Marketing and Advertising Used the software for: Less than 6 months ### "Boost Your Business Communications with Telnyx" March 7, 2025 5.0 Telnyx Suite is a pretty complete platform for communication, with options like voice, messaging, and data. What stood out to me the most was how easy it is to integrate with other tools using their APIs. It makes the whole setup process much simpler, especially if you already have a system in place. The call and message quality is good, and it’s easy to scale as needed. The only thing that might be a bit tricky at first is figuring out all the options, but once you get the hang of it, everything works smoothly. Pros What I love most about Telnyx is its reliability and speed. The platform ensures seamless communication and high performance, making it a top choice for developers and businesses. Cons Maybe Telnyx already had more user-friendly solutions to integrate with more common platforms, like WhatsApp. Alternatives considered [Zadarma](https://www.capterra.com/p/166095/Zadarma/)[Zoho Desk](https://www.capterra.com/p/169505/Zoho-Desk/)[CloudTalk](https://www.capterra.com/p/182004/CloudTalk/)[Twilio](https://www.capterra.com/p/180158/Twilio-Communications-Platform/) Reason for choosing Telnyx Suite It seemed like a more modern and robust system, in addition to having great cost-benefit. Switched from [Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/) Skype will stop providing VoIP services. Telnyx is much more robust and has many other features that I intend to implement. Review Source MA Mouadh A. dev Accounting Used the software for: Less than 6 months ### "Reliable, Developer-Friendly Platform That Scales with Ease" September 14, 2025 5.0 Overall, Telnyx Suite has been an outstanding solution for our communications needs. It solved the hassle of managing multiple providers by giving us a single platform with reliable voice, messaging, and verification services. Support has been quick and knowledgeable whenever we had questions, and the system has scaled smoothly as our usage grew. It gives us the confidence to build and deliver communications without worrying about stability or hidden costs. Pros The platform is very reliable and developer-friendly. The APIs are well documented, the dashboard is intuitive, and it’s easy to provision numbers or configure services without delays. Pricing is transparent and global coverage is excellent. Cons The learning curve can feel a bit steep at first, especially for users who are new to telecom concepts. Some advanced features could also benefit from more “plug-and-play” tutorials to speed up onboarding. Review Source AI Azariel I. Founder Computer & Network Security Used the software for: Less than 6 months ### "Powerful VoIP platform with great support and tools" May 6, 2025 5.0 My experience has been really good so far. I’ve tested a few other SIP providers and Telnyx stands out for its reliability and the tools it gives you. Support has been solid too, I had an issue caused by user error and was able to reach someone through live chat quickly. \[sensitive content hidden\] from support helped walk me through the fix without any hassle. The platform feels powerful and flexible once you get used to it. Pros The SIP Call Flow Tool is probably the best part for me, it gives you a clean view of what's happening during a call which makes it much easier to troubleshoot issues quickly. The call quality has also been consistently great, and having SSO is a nice bonus so I’m not stuck managing extra logins. Cons I wish there was a true multi-tenant setup available so it would be easier to manage clients under one account. Also, I couldn’t find a solid guide on setting up my CloudUCM PBX with Telnyx, and the dashboard can feel a bit confusing if you’re used to something simpler like Flowroute. Switched from [Flowroute](https://www.capterra.com/p/176093/Flowroute/) Telnyx is a more modern platform and I like how the \[sensitive content hidden\] is running the business. Also, Telnyx's pricing and customer support is better. Review Source NL Nikolaos L. Managing Director Computer Software Used the software for: Less than 6 months ### "Telnyx is one of the most professional providers on the market" October 20, 2025 5.0 Rock solid platform for a lot of services around communication tools, telephony and AI assistants. They constantly expand their services. Pros The tool palette is huge, everything works perfectly. Any small problem can be solved through the support team. The platform is highly recommended for developers Cons There is nothing I disliked. It takes some time to get an overview of all the tools and settings, but this is the nature of this field. Alternatives considered [Trello](https://www.capterra.com/p/211559/Trello/) Reason for choosing Telnyx Suite Telnyx solved my problem which could not be solved by another provider. Review Source yP yash P. founder Marketing and Advertising Used the software for: Less than 6 months ### "Must try (You might switch your voice provider)" March 15, 2025 5.0 it was great in terms of product experience, pricing and customer support Pros its product affordability compaired to other providers along with their customer support is also good and the product overall works fine with me getting 1 call drop in last 10k call made through the sip trunking feature Cons i dont think it has any down side as my thing is if the platform does what i need then its sorted. no downside spotted so far Switched from [Twilio](https://www.capterra.com/p/180158/Twilio-Communications-Platform/) cost of the product was so high compaied to twilio Review Source MJ Maciej J. IT Manger Internet Used the software for: Less than 6 months ### "Great range of services" September 1, 2025 5.0 We were able to combine all our numbers from offices across Europe on one roof, which helps us control costs and improve customer service. Pros Definitely a range of services and local country numbers availability. Last thing is reasonable pricing Cons Waiting for the numbers approval was too long and didn't help with the quick test. But I believe it is for security reasons. Alternatives considered [Twilio](https://www.capterra.com/p/180158/Twilio-Communications-Platform/) Reason for choosing Telnyx Suite No local landline numbers for our offices Review Source DN Diego N. Co-Founder Marketing and Advertising Used the software for: 6-12 months ### "Reliable, scalable, and perfect for AI call automation" May 28, 2025 5.0 My experience with Telnyx Suite has been excellent so far. I use it primarily for outbound sales calls using Vapi, and the connection quality, pricing transparency, and customer support make it a reliable partner in our operation. The integration with AI agents was smooth, and the system has been stable even under high call volume. Pros The flexibility of the CPaaS and SIP trunking features is incredible. I can scale communications fast and easily connect with multiple platforms through APIs. The documentation and support are also solid. Cons The setup interface could be more intuitive for beginners. It takes some time to understand the full potential of the tools. Alternatives considered [Twilio](https://www.capterra.com/p/180158/Twilio-Communications-Platform/) Reason for choosing Telnyx Suite We chose Telnyx over Twilio mainly due to its more competitive pricing, responsive customer support, and simpler integration with our AI-powered voice call systems. It gave us more flexibility and better control over our outbound communication strategy. Review Source Flavio B. Founder Information Services Used the software for: Less than 6 months ### "Easy to integrate and great support" June 5, 2025 5.0 Pros Easy to implement solutions, the customer support is made by real people, always online also the weekend (thanks guys) and it integrates perfectly with my workflows. Cons You have to pass a few verification steps to get access to all the functionality. But in 4 days and always chatting with the customer support I had everything solved and ready to go. So, great experience overall. Alternatives considered [Voximplant Platform](https://www.capterra.com/p/174058/voximplant/)[Twilio](https://www.capterra.com/p/180158/Twilio-Communications-Platform/) Reason for choosing Telnyx Suite Has spanish phone numbers, costs are lower Review Source Similar Products Featured ## Related categories [Cloud Communication Platform](https://www.capterra.com/cloud-communication-platform-software/)[Telephony](https://www.capterra.com/telephony-software/)[VoIP](https://www.capterra.com/voip-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.