# Page 3 | Telnyx Suite Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 3 - Is Telnyx Suite the right SMS Marketing solution for you? Explore 195 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/173804/Telnyx/reviews --- Telnyx Suite 4.8 (195) [View alternatives](https://www.capterra.com/p/173804/Telnyx/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 3 - Reviews of Telnyx Suite ## Showing most helpful reviews Showing 51-75 of 195 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use FS Félix S. Founder - Developer Computer Software Used the software for: Less than 6 months ### "Good Product, Amazing Support and good Developer API" October 14, 2025 5.0 Great overall experience, the onboarding has been smooth and switch our operations from Twilio has been a plus. The team is always there to help with issues, regarding either features or Compliance. Pros Telnyx was very easy to setup, offered a competitive pricing for SMS, a very responsive customer support, great dashboard and a comprehensive API access with proper documentation Cons The analytics can sometimes be a little hard to get around at first, but there is no missing features. Switched from [Twilio](https://www.capterra.com/p/180158/Twilio-Communications-Platform/) Twilio was expensive, offered poor support and had a very hard to use dashboard Review Source JL Justin L. EVP and Treasurer Telecommunications Used the software for: 2+ years ### "Excellent Service and Great People" March 6, 2025 5.0 Great service overall - we use them to implement SMS and MMS on our end customer's cloud and premise based PBX solutions. Their Hosted SMS platform is what we use the most. Pros Robust solution that supported Hosted SMS/MMS Services, allowing you to connect business phone numbers belonging to a different carrier for voice services. Cons Support Tickets not handled by same person from start to end all the time. Alternatives considered [Twilio](https://www.capterra.com/p/180158/Twilio-Communications-Platform/) Reason for choosing Telnyx Suite Hosted SMS Platform is unique and integrates perfectly. Review Source Tylan M. Founder Professional Training & Coaching Used the software for: Less than 6 months ### "Very Great Experience Getting Started!" February 11, 2025 5.0 My overall experience has been great. i have no complaints. Pros Telnyx is a great VOIP provider. I recently had my Twillio account hacked and yea that is an entriely different story. I heard of Telnyx since they first stared but never had a reason to switch unti now. They have a very beautiful platform that is great on the eyes, very great documentation and the customer support gets to you in a timely manner. Even though I have oly had a few issues, they were all resolved very fast to help me get started. Cons Right now i do not have any complaints. That does mean I am saying telnyx is perfect but at the moment they are geat. Switched from [Twilio](https://www.capterra.com/p/180158/Twilio-Communications-Platform/) Twilio wanted m o pay a bill that I was not responsible for as my profile was hacked. Review Source AY Ahmed Y. Director Information Technology and Services Used the software for: Less than 6 months ### "Excellent service and support – Telnyx delivers" June 9, 2025 5.0 Very positive. We've scaled telecom services smoothly, integrated API workflows into multiple environments, and experienced stable performance. Their team is helpful, and the portal makes ongoing management simple. Pros Telnyx helps us power voice and messaging capabilities in our SaaS application. The API gives us control over call flow and messaging at scale, and the usage-based pricing model makes it easy to predict costs. The platform is developer-friendly but also works well for operations and compliance teams. We've saved significantly compared to our previous provider without sacrificing features or uptime. Cons Initial setup for advanced features like elastic SIP trunking or global routing could use more guided walkthroughs. Some edge-case error messages lack clarity without support assistance. Review Source SB Stephane B. Director Computer Networking Used the software for: 1-2 years ### "Great technical support" September 14, 2025 5.0 The support team is great, their suggestion is on point and very helpful. We had an major issue with audio quality and delay. This was resolve quite quickly. Pros U.I. is great and VoIP services excellent. The technical support is very helpful and quick to resolve any issues. Cons The documentation available on the website is not always up to day. Nothing else to report so far... Alternatives considered [Aircall](https://www.capterra.com/p/184709/Aircall/)[Google Voice](https://www.capterra.com/p/210592/Voice/)[RingCentral Engage Voice](https://www.capterra.com/p/242187/RingCentral-Engage-Voice/) Reason for choosing Telnyx Suite Recommendation from other administrator colleagues. Review Source VH Vince H. ceo Accounting Used the software for: Less than 6 months ### "Telex CPaaS Is a Game-Changer" February 25, 2025 5.0 awesome also customer service helped me solve my issues in 10 minutes Pros We implemented Telex CPaaS at \[sensitive content hidden\] to power our automated notifications and secure estate planning communications, and it has exceeded expectations. From SMS confirmations to voice call verification, the platform handles everything with speed, security, and accuracy. What really stands out is their commitment to compliance and data security, which is crucial for a business like ours handling sensitive legal information. Telex CPaaS is not just another CPaaS provider—it’s a true business partner that helps us deliver a seamless experience to our customers. Cons Nothing thus far but i will give it a thorough testing and report back. Switched from [Segment](https://www.capterra.com/p/150621/Segment/)[SendGrid](https://www.capterra.com/p/204113/SendGrid/)[Twilio](https://www.capterra.com/p/180158/Twilio-Communications-Platform/) Twilio sucks! all of twilio's software especially their security features are a 0 compared to Telnyx. Honestly Twilio cost me so much money and their customer service is terrible, so thats what got me to switch. Review Source PC Peter C. Software Engineer Marketing and Advertising Used the software for: Less than 6 months ### "Great set of features and great documentation" March 20, 2025 5.0 I'm using it currently for development and it's great. Simple, straight forward, and comprehensive. Definitely recommend. Pros Features, Support, and Documentation. The actual service provided is great for developer seeking to implement unique workflows with both message and voice. Additionally they have competitive pricing for the services they offer. Also their documentation as well as support service is very helpful for questions and getting direct feedback for questions or issues. Cons So far the only area for improvement would be educating the user earlier on in the journey of learning the platform regarding 10DLC. This is only a minor point because once you realize that you need it, their support staff and documentation is very helpful. However, when first working with their platform, it was a bit difficult understanding why my messages were not being delivered. I would cut them some slack however, as the 10DLC requirements from major carries just went into effect 30 days ago and their support team is still very much on the ball about educating the user about this issue once it arises. Alternatives considered [Twilio](https://www.capterra.com/p/180158/Twilio-Communications-Platform/) Reason for choosing Telnyx Suite Pricing, feature set, and straightforward and easy to implement Review Source wT william T. Founder Broadcast Media Used the software for: Less than 6 months ### "Affordable Messaging with a Steeper Ramp-Up" May 20, 2025 4.0 Pros Telnyx has a compelling pricing model that makes it a strong long-term option for messaging, and the platform has been smooth since. Be ready for a few speed bumps, but the savings are real once you're up and running. Cons but the onboarding process was noticeably clunkier than Twilio. Compliance approval dragged on, and we faced immediate issues with all outbound messages being rejected. Support responded with generic replies at first, which prolonged resolution. Eventually, it was fixed — Switched from [Twilio](https://www.capterra.com/p/180158/Twilio-Communications-Platform/) pricing is a lot better than twilio, about 50% Review Source ZS Zidane S. Data Engineer Utilities Used the software for: Less than 6 months ### "Robust Voice API For Custom Agent Building" June 25, 2025 5.0 Pros Thier Voice API feature, Really Very Robust Voice API feature, Which help us create custom Production Made Agents. Cons Not much any negative part yet, The feature where able to solve much of problem, But the issue of Buying a local Number in India is which can be improved Review Source TT Teofil T. Founder Computer Software Used the software for: Less than 6 months ### "It was pleasant overall" May 19, 2025 4.0 It was good, the only stuff I can complain about are the large response duration and the learning curve to get started with the Telnyx API Pros Support team eager to solve my problems and navigate the platform, given that it's one of the most comprehensive platforms out here Cons The technical documentation can be improved, it's quite hard to get started with it, perhaps more hands-on tutorials would change something Review Source SG Skyler G. Software Engineer Computer Software Used the software for: Less than 6 months ### "Easy as soon as I got past the initial setup" August 27, 2025 5.0 Overall, once I got Telnyx set up it has been pretty set-and-forget - and with far higher quality and lower price than my previous provider. The initial setup did take some time though... Pros The APIs were fairly easy to integrate with, call quality has been good and it's great value for money! Cons There were some hiccoughs with initial setup: I had trouble with their verification system which a support team member had to help with (they were great, though!) as well as all the difficulty you might expect with digitizing phones, integrating, etc. This probably isn't a thing you can just plug-and-play, there is real integration work here. Review Source JS Juan S. CEO Computer Software Used the software for: Less than 6 months ### "A service that allows me to connect my IA agents to the real world" February 4, 2025 5.0 I was searching on the web and the documentation of the Retell AI platform, for a service that allows me to connect my IA agents to the real world, and it worked perfecly, at the best price, with the best help from the helpdesk Pros 1\. Best price 2. Easy to use 3. Easy to get verified 4. Awesome tech support Cons It is not free, lol, I mean, the only thing to be perfect for the job, is if it was free. Alternatives considered [Vonage Business Communications](https://www.capterra.com/p/159047/Vonage-Business/) Reason for choosing Telnyx Suite pricing and easy to get verified, it was really expensive Switched from [Twilio](https://www.capterra.com/p/180158/Twilio-Communications-Platform/) Obviosuly the pricing, the rest, is basicaly similar Review Source YC Young C. CTO Telecommunications Used the software for: Less than 6 months ### "Telnyx: Great API's and developer suppport " March 5, 2025 5.0 our experience has been good. The APIs are intuitive, and easy to integrate with Pros The support is responsive, and they track raised issues well . We ran into an issue while working with one of the APIs, and raised an issue with the support team. They were on point in assisting us with resolving the issue Cons The structure of the API docs could be better ( eg specifying parameters that are optional and those that are mandatory Switched from [Twilio](https://www.capterra.com/p/180158/Twilio-Communications-Platform/) pricing was better and needed the fax service Review Source lK luke K. advisor Computer Software Used the software for: 6-12 months ### "powerful platform with minor issues" June 5, 2025 4.0 out of other evaluated platform best one until now. A lot of competition on the the CPaaS side but you should be in good hands Pros range of features/customisations/...; good pricing; easy to log/debug; global reach One of most powerful CPaaS evaluated on our side Cons support not always accurate, slow, documentation not up to date with the UI,... generally minor things. Feels like a lot of work in progress but i feel it's worth to be telnyx customer Review Source NT Norbert T. Consulting Internet Used the software for: 6-12 months ### "Good voip service" March 20, 2025 5.0 Good customer support that is accessible. Can answer everything. VoIP quality: OK. If you're not just looking to make calls but also to automate. Pros Professional platform, highly customizable. Cons Difficult registration, but not impossible. Review Source KH Kjartan H. CTO Internet Used the software for: Less than 6 months ### "Great rates, great support, and great docs" February 9, 2025 5.0 Very happy with great the excellent self-service and quick and capable customer support staff. The pricing is fair. Instructions and documentations are more than satisfactory. Pros The plaform is very self-service friendly; you're able to perform almost all service related operations yourself. In addition to that they offer +354 (Iceland) numbers at a very honest rate of $5 /mo which I'm stoked about. Cons The review of number orders which require additional documentation/justification does take a while, which isn't desirable. Alternatives considered [VoIP.ms](https://www.capterra.com/p/203084/VoIP-ms/) Reason for choosing Telnyx Suite Much more competetive pricing, far better platform overall. Review Source JS Jeffrey S. CTO Financial Services Used the software for: Less than 6 months ### "Should've switched to Telnyx a while ago" January 28, 2025 5.0 I had to port a number from Twilio over to here, and it was painless, took a few days and I was off to the races setting up number forwarding and getting a soft phone app to work with it. It's just terribly simple to use, alst without sacrificing technical control. Pros It's so fast and intuitive that I regret not being there over a year ago. Cons If I had to pick (which I do), I guess it'd be the color scheme, and I still think it's beautiful. Lol Switched from [Twilio](https://www.capterra.com/p/180158/Twilio-Communications-Platform/) Because Twilio is so bad that I can't even explain it. Review Source NM Nick M. IT Manager Farming Used the software for: 1-2 years ### "Loving Telnyx and overall I would recommend" September 24, 2024 5.0 Overall great and the price is hard to beat. Pros Customer service is amazing. I have had a few problems in the little over a year I have been using Telnyx and they have been a great help solving them. Most of the problems were my fault in my settings. Cons One of the times I was having problems the chat on their website was not working so I had to find their support number. Their support number is not well advertised. I think it should be in the header of all logged in pages. Alternatives considered [VoIP.ms](https://www.capterra.com/p/203084/VoIP-ms/) Reason for choosing Telnyx Suite Cost was a big factor and the fact that we use Starlink internet and other providers do not support the gnat. Switched from [CenturyLink](https://www.capterra.com/p/203477/CenturyLink/) Too expensive and call quality was not good. Review Source GF Galus F. Founder Marketing and Advertising Used the software for: Less than 6 months ### "A solid alternative to conventional VoIP solutions" March 13, 2025 5.0 Basically, I really like their solutions, they offer a lot of communication possibilities. Pros Telnyx's main assets are its robust infrastructure and flexibility. We were able to connect our AI assistant solution to their numbers without relying on a traditional provider. Pricing is transparent and much more advantageous than with some competitors. Service support is really top-notch. Cons The initial setup takes a little time, especially if you're not familiar with CPaaS solutions. But once everything is in place, the experience is smooth and reliable. Review Source David I. Owner Music Used the software for: Less than 6 months ### "Great products and service!" January 26, 2025 5.0 The products and services are great! I am so glad I found Telnyx! Pros The prices are very competitive, the features are more than my business needs and the products are easy to use. Cons There is nothing to dislike. The product is awesome! Review Source MP Mauro P. AI Integration Manager Insurance Used the software for: Less than 6 months ### "A good sip truninkg provider with the right pricing" April 14, 2025 5.0 Great experience, the pricing seems to be the best one in the market and the services are really stable. Pros The availability of italian phone numbers and the sip trunking features. Cons The need for an expenses commitment before having access to professional support. Review Source JK Joey K. CTO Computer Software Used the software for: Less than 6 months ### "Happy with Telnyx" February 3, 2025 5.0 Very happy with Telnyx overall, they make it easy to get started and use their service. Very happy with their number porting team as well Pros Telnyx provides really easy to use APIs, that are straightforward to get started with. Cons The pricing, while already competitive, could still use some improvement. I wish it was easier to predict costs. Alternatives considered [Twilio](https://www.capterra.com/p/180158/Twilio-Communications-Platform/) Reason for choosing Telnyx Suite Ease of use, pricing, and availability in the regions I want to work in Review Source JP John P. Founder Computer Software Used the software for: Less than 6 months ### "Jumped Through Hoops, Wasted Hours, and Still Blocked—What a Nightmare!" September 5, 2024 1.0 Frustrating Verification Process and Unclear Requirements The support and vetting process left much to be desired. The platform is plagued with user-unfriendly errors—I ran into multiple issues just trying to purchase a phone number. After spending a significant amount of time verifying for the UK and AU by submitting documentation (which I understand is necessary due to SMS regulations), my developers began integrating with their API for OTP testing. We were then blocked because we weren’t “level 2 approved”—a requirement I wasn’t even aware of. Attempting to get this approval was a nightmare. I had to submit my ID through a third-party app, which crashed multiple times before finally accepting my submission. A day later, I found out it never went through. After contacting support, they asked for business information I had already provided during signup. To make things worse, my ID was rejected because I took a photo of my driver’s license on my phone, despite explaining that I had lost my wallet and it was my real license. The agent dismissed it, insisting it couldn’t be verified because it wasn’t a “real” photo, even though it clearly was. In the end, I wasted a ton of time trying to navigate unclear requirements. Their documentation lacks transparency, and you’ll only uncover critical details after sifting through hours of it. On the bright side, their AI chatbot was actually quite helpful. Pros Disappointing Experience with Verification and Support While the platform and pricing seemed promising, I wasn’t able to fully test it due to issues with account verification. The process was unnecessarily complicated, and I found myself jumping through hoops without a clear resolution. The customer support I dealt with was unhelpful and unresponsive, making me feel as though my business wasn’t valued—despite repeatedly informing them that I was sending clean, transactional SMS. Unfortunately, this experience prevented me from moving forward with the platform. Cons Overly Aggressive and Opaque Verification Process The support and vetting process were frustrating and lacked transparency. The verification requirements were excessive, and as a transactional sender, I couldn’t even get through the process. If I’m unable to navigate their system, I imagine many others will face similar difficulties. Their approach feels overly aggressive, which made it impossible to proceed. Alternatives considered [Plivo](https://www.capterra.com/p/164618/Plivo/) Reason for choosing Telnyx Suite Pricing but I won't be using Telnyx now that I had these issues Switched from [Twilio](https://www.capterra.com/p/180158/Twilio-Communications-Platform/) Looking for better pricing to improve margins Review Source AF Adrien F. President Non-Profit Organization Management Used the software for: Less than 6 months ### "Reliable tool with high-quality customer support." April 8, 2025 4.0 Pros Quick and easy-to-setup tool, with low prices and very helpful customer support. Cons The 'Member Permissions' interface is not perfect and could be improved. Alternatives considered [Twilio](https://www.capterra.com/p/180158/Twilio-Communications-Platform/) Reason for choosing Telnyx Suite More affordable with a better user interface. Review Source AL Andres L. voice Dev Telecommunications Used the software for: I used a free trial ### "good experience whit telnyx" August 31, 2025 5.0 La experiencia con la plataforma ha sido muy buena y rápida. Estoy tomando un curso y me sorprendió lo fácil que es de usar para temas de telefonía IP. Pros En genral es buena plataforma para uso de telefonia ip, estoy en un curso y me gusto la simplicidad de uso. Cons Es una muy buena opción para trabajar con telefonía IP. Estoy tomando un curso y me ha gustado mucho lo intuitiva y fácil que es de usar. 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