# Page 4 | Telnyx Suite Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 4 - Is Telnyx Suite the right SMS Marketing solution for you? Explore 195 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/173804/Telnyx/reviews --- Telnyx Suite 4.8 (195) [View alternatives](https://www.capterra.com/p/173804/Telnyx/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 4 - Reviews of Telnyx Suite ## Showing most helpful reviews Showing 76-100 of 195 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use AD Arran D. CEO Marketing and Advertising Used the software for: Less than 6 months ### "Best phone service provider, amazing support and product" November 13, 2024 5.0 Much better than other vendors, I have tried many in the past but I prefer Telnyx by far Pros The support was great and also product is better than expected Cons Can seem quite complicated at times but overall its great Switched from [Twilio](https://www.capterra.com/p/180158/Twilio-Communications-Platform/) Too expensive also does not do ringless voicemails Review Source JR James R. Managing Director Information Technology and Services Used the software for: 2+ years ### "Awful customer service" September 8, 2024 1.0 Pros Their service and API design is well thought out. Cons Support is nonexistent. Their buggy know-your-customer flow locked me out of my two-year-old account, which had no suspicious activity whatsoever. Their phone line told me to email them, then hung up on me. They didn't respond to two emails after more than a week, and when I found a phone tree option that got me a person, they gave me wrong information. It took ten more emails to support, Cc:ing their \[sensitive content hidden\] each time, to get my numbers ported out - and they refused to waive their port out fees, which other providers rarely charge in the first place. Switched from [VoIP.ms](https://www.capterra.com/p/203084/VoIP-ms/) VoIP.ms was under a serious DDoS attack at the time we switched. Review Source CS Claudia S. Product Lead Information Technology and Services Used the software for: Less than 6 months ### "Easy to set up" May 7, 2025 5.0 Pros It was easy to configure with the self help tools, it's also a great option as a choice of trunk for small business and product testing Cons The product is great, it was my lack of experience that was a bit of a challenge Review Source MG Michal G. \- Telecommunications Used the software for: 2+ years ### "Calls from mobile phones" September 16, 2024 5.0 Pros Telnyx helps me with calls from mobile number. I very need it and with Telnyx, I can add mobile number to verified mobile numbers and make call from it. Cons Nothing to say, all is perfect and all services function correctly. Review Source BE Bente E. COO Health, Wellness and Fitness Used the software for: Less than 6 months ### "Understanding Telnyx Tech" October 28, 2024 5.0 I'm very satisfied and can't wait to get my audio shows and podcast out to live with the help from Telnyx and Hiro.fm Pros \[sensitive content hidden\] helped me understand that I was missing a link while setting up my messaging profile :) He was a HUGE help, because I'm not at ALL a tech kind of person - I can't wait to have my Podcast and Audio shows up and running Cons I couldn't find out HOW to get help from a person Review Source AD Arturo D. Co-owner Marketing and Advertising Used the software for: Less than 6 months ### "Great sms pricing" February 6, 2025 5.0 Great experience so far but I feel like their customer support can be improved they're just a bit slow. Pros Great pricing compared to other platforms. Cons no tutorials so it makes it difficult to learn how to set things up. Review Source TR Tin R. Co-Founder Computer Software Used the software for: Less than 6 months ### "Telnyx > competition" August 25, 2024 5.0 Pros Telnyx covers all the possible scenarios you might have. It works like a charm and the support is actually good! Cons Telnyx's own transcription engine doesn't cover the full capability like the Google transcription engine. Switched from [Twilio](https://www.capterra.com/p/180158/Twilio-Communications-Platform/) Price, endpoint configuration, their support! Review Source kH kryxo H. CEO E-Learning Used the software for: Less than 6 months ### "The best system voip" July 11, 2024 5.0 my experience its very cool, the team like use telnyx and the plataform its very nice Pros About 3 years ago I started using Telnyx with an old boss, now in my own company after searching and trying more than 10 different VOIP systems I remembered how good Telnyx was and indeed the only thing it has done is improve since then, excellent service Cons Nothing, all ist very perfect and easy to use Alternatives considered [CloudTalk](https://www.capterra.com/p/182004/CloudTalk/) Reason for choosing Telnyx Suite Price and platform Switched from [Google Voice](https://www.capterra.com/p/210592/Voice/) Google voice the calls may be spam and thats doesnt work for me Review Source BJ Brian J. Software Developer Commercial Real Estate Used the software for: Less than 6 months ### "Pretty good so far" September 18, 2024 5.0 Pretty good so far. I am just starting on project and am not live yet. Pros Easy to use api and console interface. Customer service is pretty good. Cons Price is ok, take a little getting used to. Switched from [AWS Identity and Access Management (IAM)](https://www.capterra.com/p/234343/AWS-Identity-and-Access-Management-IAM/) Price is cheaper, api is easier. Customer server is far, far better Review Source MS Maria S. CSR Medical Practice Used the software for: 1-2 years ### "Solid product" September 5, 2024 5.0 Pros Customer service is helpful, they answer questions and follow up with an email with more info. The reporting feature is what I use most often and it's pretty intutive. Cons Some types of reports (e.g. monthly usage/cost) each individual number could could be improved. A basic search by phone number, without needing to download an entire file, would also be helpful too. Review Source MB Mike B. President Telecommunications Used the software for: Less than 6 months ### "Incredible customer support with comprehensive set of tools" June 30, 2024 5.0 Customer support has been exceptional, best we've ever encountered from a business like this. It has made the process of integrating services very smooth for us. Response is very fast and the support techs know their product well. Pros What I like most about Telnyx is the range of tools it offers, all in one platform. They provide integrations of voice, messaging, and other services making the service versatile for our needs. Additionally, their user interface and usage analytics provide valuable insights and easy management for our team. The value for the money is a big plus. Cons Lot of security and verification processes, but understandable as to why that needs to be done. Alternatives considered [SIPTRUNK.com](https://www.capterra.com/p/171058/SIP-Trunking/)[Vonage Business Communications](https://www.capterra.com/p/159047/Vonage-Business/)[Twilio](https://www.capterra.com/p/180158/Twilio-Communications-Platform/)[Nextiva](https://www.capterra.com/p/175788/Nextiva/) Reason for choosing Telnyx Suite Best of breed. Great value for the money. Well managed network. Customer Support. Switched from [VoIP Innovations](https://www.capterra.com/p/210694/VoIP-Innovations/) We were advised of a minimum monthly requirement from VoIP Innovations, that what made us start to look for alternatives. Telnyx was a great find for more than just price, the service is exceptional Review Source RA Rusty A. VP Computer Software Used the software for: Less than 6 months ### "Great deployment and customer support" September 19, 2024 5.0 Overall I am quite satisfied that we have the technical features we need, they are easy to setup and I have had a few support queries which even for low priority issues were solved quickly. Pros I have found the Telnyx suite to be easy to navigate, quicker to setup than other platforms and their customer support has been quick and responsive. Overall we are very happy (new) customers. Cons Nothing, we have not run into issues. Overall it has been a smooth deployment. Switched from [Twilio](https://www.capterra.com/p/180158/Twilio-Communications-Platform/) Too complicated to use, and they are more expensive. Review Source KS Kris S. Co-Founder Computer Software Used the software for: Less than 6 months ### "Good team :))" September 23, 2024 5.0 greaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaat Pros Easy to use, great UI, great staff and nice colors Cons Almost no videos, explanations are a bit off Switched from [Trello](https://www.capterra.com/p/211559/Trello/) Hard to use, strict policies, just weird Review Source YH Yassine H. Directeur Computer Software Used the software for: Less than 6 months ### "Great service with a very great customer service" August 27, 2024 5.0 Pros Quick deployment, easy refill, large choice of phone numbers, quick account verification Cons Nothing, my experience was better than i expected. Switched from [Twilio](https://www.capterra.com/p/180158/Twilio-Communications-Platform/) Because the prices Telnyx offers are better Review Source DR Daniel R. Founder and CEO Marketing and Advertising Used the software for: Less than 6 months ### "Amazing Messaging API" July 29, 2024 5.0 In my experience this is a top messaging platform that you cannot go wrong with. It beats out competitors in significant categories such as the price and customer service. Pros The price per message is lower than many alternative within the SMS marketing sphere. Customer support was also quick to respond and helpful on every occasion that I contacted them. Cons I would have wished the billing details to be more in-depth. I can view my current balance and past money deposited but that’s about it. Other API services have detailed overviews of every message sent. Review Source mfH md foad H. CEO Marketing and Advertising Used the software for: Less than 6 months ### "Best SIP provider" August 12, 2024 5.0 Best service, Quick response, It took a few min to set the CID and SIP, Cheap caller ID with tons of options. Pros Call quality and Their Service are notch! It is very easy and user-friendly Cons The bundle can not be used with SIP service but it's totally understandable Switched from [Twilio](https://www.capterra.com/p/180158/Twilio-Communications-Platform/) Very Expensive and the Sms system costs additional when used on another platform. Call cost based on number of dial not based on min Review Source JH Jeff H. Owner Telecommunications Used the software for: 1-2 years ### "Setting up TF Number on new system" August 26, 2024 3.0 I am overall pleased with the quick response. Pros The support staff was very quick to respond to a chat request. Cons It is a little hard to find what is needed on the portal. Could be easier but the chat support helped Review Source SA Shaiju A. Director Information Technology and Services Used the software for: I used a free trial ### "Telnyx for startup" August 2, 2024 4.0 Pros We are startup so simplicity, and pricing are the attraction Cons Started using the service, cant say anything now Alternatives considered [Plivo](https://www.capterra.com/p/164618/Plivo/)[Twilio](https://www.capterra.com/p/180158/Twilio-Communications-Platform/) Reason for choosing Telnyx Suite An early stage startup, and we are analyzing the products, Review Source TR Tom R. Network Engineer Telecommunications Used the software for: Less than 6 months ### "SMS notification setup" July 26, 2024 4.0 I'm grateful that standing up a company-wide SMS notification could be done in just a couple of days. When I opened a ticket about moving a number, the support was thorough, courteous and helpful in general. Compared to Twilio, I would recommend Telnyx, especially if you are interested in cellular solutions. I made our own SMTP-to-SMS gateway easily. Pros I like how easy the messaging API is to use and the support and documentation is excellent. Tons of features for most use cases! Cons I ran into some bugs with the advanced features, such as sub-users and managed accounts. Those are obscure features for most users, however, and irrelevant to most.) Reason for choosing Telnyx Suite Excellent documentation and support, as well as advanced features. Switched from [Twilio](https://www.capterra.com/p/180158/Twilio-Communications-Platform/) Cellular features offered by Telnyx (M2M SIMs), and an easier-to-use API Review Source AR Adrian R. Network Administrator Hospital & Health Care Used the software for: 2+ years ### "Telnyx Review" July 15, 2024 5.0 Excellent service and support. Would definitely recommend. Pros Value and reliability of the Telnyx SIP trunking service are excellent! Cons Some initial call routing issues were present. These have been resolved. Some added delay in the VoIP experience over local PSTN lines. Review Source SU Shivam U. Director Information Technology and Services Used the software for: Less than 6 months ### "Great service, lot's of functionality" August 5, 2024 5.0 Great service, but very confusing documentation still, loved the tech support Pros It provides a lot of control for voice calls Cons It get a lot confusing at times, but they have 24/7 tech support for that Switched from [Twilio](https://www.capterra.com/p/180158/Twilio-Communications-Platform/) Twilio is very expensive and not much customization Review Source LB Léopold B. CTO Information Technology and Services Used the software for: Less than 6 months ### "Good first impressions" July 17, 2024 4.0 Good so far but it's still early days of using the solution. Pros Ease of use and clarity of the UI where key, also the chat support that was quick to answer Cons Not being able to see right away if the features I was looking for (mainly Clip No Screening on SIP numbers) was available without having to go through the identity validation process and the guides for open source IPBX not being up to date (screenshots and versions used). Switched from [OVHcloud](https://www.capterra.com/p/229589/OVHcloud/) OVH Cloud was not supplying the features I was looking for. Review Source MB Mario B. CEO Insurance Used the software for: 2+ years ### "HIGHLY RECOMMENDED" July 1, 2024 5.0 I feel very comfortable with the Telnyx platform, it has everything to make my business work 100% Pros very good service, best support, the best prices on the market, it has everything for my operation and the best, it has all the support available 24/7 Cons I would like the support to be in multiple languages Review Source MV Marvin V. Product Manager Management Consulting Used the software for: 2+ years ### "Easy to use" June 20, 2024 5.0 It's not a perfect product that works 100% all the time. But it satisfies our technical needs and the support is always available and helpful. Pros Project integration and support response. Cons The SMS delivery is not working sometimes. Review Source MB Meir B. Software Engineer Consumer Services Used the software for: Less than 6 months ### "Great customer support, excellent rates" July 22, 2024 5.0 Pros Outstanding customer support, great API documentation, and pricing is great as well. Cons No complaints yet :) Perhaps that I had to submit my verification documents more than once? Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.