# Page 6 | Telnyx Suite Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 6 - Is Telnyx Suite the right SMS Marketing solution for you? Explore 195 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/173804/Telnyx/reviews --- Telnyx Suite 4.8 (195) [View alternatives](https://www.capterra.com/p/173804/Telnyx/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 6 - Reviews of Telnyx Suite ## Showing most helpful reviews Showing 126-150 of 195 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Omar A. Founder Telecommunications Used the software for: 6-12 months ### "Great VOIP system for small and medium business " August 12, 2018 4.0 Telnyx system is good reliable and easy to use system. The pricing is also good and competitive. Flexibility and features are more than accepted. Pros The great thing that I like about this system is the security. The system has great security to monitor your system performance and will provide you with an alert if strange calls occur within your system. It happens that we install free softfone on one of our PCs which seems to have backdoors leak. Telnyx system send us an alert, then support team contacted me about the strange calls and they did recommend me to block these calls from within Telnyx system. Cons I cant top-up prices to provide different pricing for my customers. Review Source Response from Telnyx August 21, 2018 Hi Omar, Thank you for your honest feedback. We are glad to hear that you have found reliability and cost-savings from moving forward with the Telnyx platform. We will reach out via email regarding your feedback on topping-up pricing on the Telnyx platform was designed to support multi-tenant environments and enable users to easily segregate traffic, implement tagging for organizations and pull reports all in real-time. Thanks! CA Carlos A. Consultant Information Technology and Services Used the software for: Less than 6 months ### "New User for an existing client" March 22, 2024 5.0 It seems great to have an alternative to Twilio, we may end up also providing clients an option for both services... only because of the well know use of Twilio and its brand recognition. Pros We intend to replace a 3rd party service... hoping to cut to less than half the cost. By creating an in-house solution for the client. Who sends about 1700 Daily announcements to participants, regarding Non-Profit Fundraising Events... Cons So far it has taken a couple of week to establish high volume texting.. It seems will work for us at 50 messages per minute. But not at the initial testing of 10 messages per minute.. Alternatives considered [Twilio](https://www.capterra.com/p/180158/Twilio-Communications-Platform/) Reason for choosing Telnyx Suite Especting lower cost for clients solution/daily use. Switched from [Twilio](https://www.capterra.com/p/180158/Twilio-Communications-Platform/) Appears to be a lower cost for the Clients current use of daily SMS messages.. Review Source VR Verified Reviewer Sr. System Administrator Information Technology and Services Used the software for: 6-12 months ### "Amazing support experience" August 13, 2018 5.0 Telnyx provides great service, and if you do have questions or problems you can easily reach a technician who a) actually understands your issue and b) is responsive and even proactive to get you the information or solution you need. Being able to quickly get someone helpful on the phone makes Telnyx stand out! Pros Solid service, good proactive alerts about problems, and excellent support (chat and phone). Cons Only downside is that they don't offer a fax <-> email service. Review Source Response from Telnyx August 15, 2018 We appreciate your valuable feedback on the Telnyx platform. We would be happy to field your request regarding a Fax ---> Email service. We have recently developed a feature request tool (features.telnyx.com) to ensure your voice can be heard on features that you wish to see on the Telnyx platform. Unfortunately, since your review was anonymous, we are unable to review your specific use case on the Telnyx platform. We would love to learn more about your use case and how you currently leverage or hope to leverage a Fax --> Email service. If you would like to discuss this, please reach out to success@telnyx.com and we will set up some time to review this feature and how it relates to your use case. Thanks! NP Nikko P. President Computer Networking Used the software for: Less than 6 months ### "Twilio > Telnyx" March 15, 2024 5.0 Pros Robust API integrations. High quality voice calls. Competitive Pricing. Pay as you go pricing. Cons Lots of verification when creating a new account. Alternatives considered [Communication API](https://www.capterra.com/p/254200/Communication-API/) Reason for choosing Telnyx Suite Telnyx was faster. I'm still waiting for Vonnage for a scheduled meeting. Switched from [Twilio](https://www.capterra.com/p/180158/Twilio-Communications-Platform/) Reduction of services at Twilio, cheaper services, account verification took 2 weeks at Twilio, Review Source James H. Principle Network Operator Telecommunications Used the software for: Less than 6 months ### "Numerous Blunders" July 15, 2020 2.0 I am deeply displeased and disappointed in Telnyx. For advertising a product launch in Australia and telling their customers in order to change currency and actually use the Australian features they've got to cancel their account. Pros While the interface is generous in it's design, and there is a clear design framework that the developers follow in order to create a sustainable echo system. Cons Customer support outlined that in order to change currency from USD to AUD, one has to cancel their account and start all over again; loosing all their content, money, and telephone numbers. Their support but two have been highly unprofessional in their conduct and I am deeply disturbed that they provide such substandard wholesale facing support compared to the actual interface and it's clearly intelligent developers. Review Source Response from Telnyx July 27, 2020 Thank you for your honest feedback on the Telnyx platform. Telnyx has built our core values on world-class support and experience on our platform & I apologize your experience has not met these expectations. I want to confirm and clarify that we support Australia traffic for both existing and new accounts on the Telnyx platform. Regarding billing in AUD, it is unfortunately not a possibility to switch to AUD billing if your account was originally set up in USD billing. We understand this is a gap in our platform and I have raised a feature request with our team to get this on our roadmap. Regarding your experience with our support team, we would never tell one of our valued customers to close their account on the platform as we understand this contains vital historical information and data. In this particular instance, our support team was simply recommending a work-around to ensure we can meet your needs of being billed in AUD even though your original account was set up VR Verified Reviewer UnitedCloud Telecommunications Used the software for: 1-2 years ### "A Quick Review" August 10, 2018 3.0 It has been functional and the support team is great, even if the reliability of some routes hasn't been. Pros The portal is feature rich and once familiar with the interface and the connectivity of features to one another, is easy to navigate. Porting experience has benn great. Cons Too many service interruptions and call completion issues in Canada, that in some cases are upstream from Telnyx, but still too many. Review Source Response from Telnyx August 14, 2018 Thank you for the feedback. We are continuing to focus on expanding our presence in Canada to ensure we maintain the quality and diversity, resiliency, redundancy we have domestically & in other countries as well. Please keep us in the loop if you experience any other issues as our support team is ready to assist 24 hours a day, 7 days a week, and 365 days a year. Louis B. Manager Computer Software Used the software for: Less than 6 months ### "Great product and customer support" April 30, 2024 5.0 very good, thanks to a great customer service, product, and pricing Pros Product is easy to use, good uality calls and low latency, highly recommend Cons all great, there is not much at the moment that i dislike Switched from [Twilio](https://www.capterra.com/p/180158/Twilio-Communications-Platform/) customer service and product did not have numbers we needed and price Review Source CP Cliff P. Self Computer Software Used the software for: Less than 6 months ### "Awesome communications choice" April 19, 2024 4.0 Pros Love that it's so flexible, affordable, and fairly easy to use Cons Couple of gotchas in the initial setup but not a trouble overall Alternatives considered [Twilio](https://www.capterra.com/p/180158/Twilio-Communications-Platform/) Reason for choosing Telnyx Suite Twilio does not offer fax services. I'm happy Telnyx not only has fax but also much more. Switched from [RingEX](https://www.capterra.com/p/242188/RingCentral-MVP/) RingCentral support was so hard to get in touch from or get decent help from, and they hit me with $35 of taxes on a $10 bill. Review Source VR Verified Reviewer IT Manager Accounting Used the software for: 1-2 years ### "Great SIP trunk and support" March 26, 2024 5.0 Pros The ease to setup and use and the customer support are really helpful Cons Can sometimes take a bit of time when support tickets are escalated Review Source JN Jeremy N. President Information Technology and Services Used the software for: 1-2 years ### "These guys really get it!" June 26, 2019 5.0 Can't say enough how amazing these guys are. Not only is their support really good, but you don't need them most of the time. Their web interface is intuitive, pricing is extremely fair, and the service is generally rock-solid to begin with. Pros Customer support - they're amazing. I've never had a telecom company with such great support - most companies are absolutely abysmal, and these guys are not just OK, they're great! I've had issues at 2 am, and they're on top of it, whether it's a big or little issue. Cons We've had a few short outages, but nothing earth shattering - certainly nothing worse than any competitors we've ever tried Alternatives considered [Flowroute](https://www.capterra.com/p/176093/Flowroute/)[Bandwidth](https://www.capterra.com/p/167939/Bandwidth/) Reason for choosing Telnyx Suite Web interface, pricing, service Review Source DL David L. Vice President Telecommunications Used the software for: 1-2 years ### "One Small Step for an ITSP, One Giant Leap for the Industry" July 3, 2019 5.0 Excellent. Pros It works....flawlessly (in comparison to other providers). The service is excellent both in function and support. The portal is intuitive and powerful...a relative delight to use. There are many things we like about Telnyx (Performance, Platform, People, Pricing) but if I was forced to pick one thing above all the others it would have to be Porting. Compared with the other providers' porting process, it is a pleasure (and yes, I did just use the word pleasure in the same sentence as porting). Cons It is hard to define a true "Con" here. There are things that are still in development and the constant improvement with the associated necessary changes does cause the "who moved my cheese syndrome" sometimes. Review Source JD Jean-Pierre D. Owner Telecommunications Used the software for: 1-2 years ### "Gréât quality VOIP services and super dashboard" August 10, 2018 5.0 Very good quality voice over ip Service people know what they are doing or will get the info for me Rath Pros Easy to use Compréhensive Pricing clear to understand Invoices, services cost, categories wells indicated Cons Support mainly by chat and email. Sometimes in emergency situation it is not fast enough or de not feel it is fast enough Sometimes it will be better to be called to discuss an issue instead of back and forth emails. Better understanding, less frustration and lot less stress waiting or feeling not being understood Review Source Response from Telnyx August 14, 2018 Hi Jean-Pierre, Thank you for your valued feedback. Regarding your feedback on contacting our support team via email and chat, you are always welcome to call our support team at 1-888-980-9750 24 hours a day, 7 days a week. Our NOC team is willing to troubleshoot any issue that arises via phone if this is your preference. Thank you for your review and let us know if you have any further questions. CM Chris M. CEO Information Technology and Services Used the software for: 1-2 years ### "Telnyx is a game changer" June 26, 2019 5.0 Overall, the experience has been very positive and really allowed us to more easily grow both our initial PBX/phone system sales as well as our monthly recurring revenues. We've been a partner of Telnyx for quite a few months now, but I think we are only getting started in how we will be leveraging the Telnyx offering to further grow our business here at LANPRO. Pros We become our client's carrier, controlling the setup process from start to finish, the provisioning of DID's and voice services, down to the monthly billing. Further, the stability and reliability of the Telnyx platform, in my opinion, is unmatched in the industry. As the title of this review states, Telnyx is a real game changer for us VOIP and PBX vendors! Cons I honestly cannot think of any con's at this time. You've even taken the pain out of the porting process which has always been a pain-point for us here at LANPRO. Review Source JP JATIN P. President Hospitality Used the software for: Less than 6 months ### "Good service customer support but needs better sales support / Pricing" April 18, 2024 5.0 Pros Self Setup and reliability of service is a plus. Really nice customer support quick turn around and good documentation for FAQ and setup guide. Cons The Prices are still comparatively not that cheap and I had setup multiple meetings to get some discounts but no one joined. will try to reach another sales and see if i can get better pricing. Review Source Alex M. IT Manager Financial Services Used the software for: 1-2 years ### "Robust SIP provider" June 26, 2019 5.0 Pros Customer support, ease of use, and the ability to tag DIDs. Cons SMS isn't universal across all numbers. Alternatives considered [Flowroute](https://www.capterra.com/p/176093/Flowroute/) Reason for choosing Telnyx Suite The ability to tag DIDs, as well as pricing. Review Source EH Elijah H. CEO Sports Used the software for: Less than 6 months ### "Great customer success" March 6, 2024 5.0 Pros Soooo much cheaper than Twilio and the API documents aren't trash, which is a great change Cons Nothing yet, but I need more characters so Switched from [Twilio](https://www.capterra.com/p/180158/Twilio-Communications-Platform/) Cost and cleaner API that lets us do more faster Review Source CW Chad W. CEO Telecommunications Used the software for: 2+ years ### "100% perfect" August 10, 2018 5.0 Cost savings, re-seller targeted, account rep. Pros Telnyx is extremely reliable, with a very easy to use interface that is targeted towards re sellers with high success. Support is 24/7 via chat and is excellent. Cons Porting can sometimes be a struggle, but has been better than other SIP providers we used in the past. Review Source Response from Telnyx August 14, 2018 Hi Chad, Thank you for the great feedback and we are glad you are having a positive experience on the Telnyx platform. From a porting perspective, you should be hearing from our Director of Porting Paul Cross on how we can improve your experience with this service. Thank you for being a valued customer of Telnyx! ST Sergi T. Founder Information Technology and Services Used the software for: Less than 6 months ### "Very nice product" February 18, 2024 4.0 Pros The functionality offered via API and the price. Cons Some documentation is not 100% clear and needs further details. Alternatives considered [Twilio](https://www.capterra.com/p/180158/Twilio-Communications-Platform/) Reason for choosing Telnyx Suite Because of the voice a API functionalities and price. Review Source SP Shawn P. IT System Administrator Hospital & Health Care Used the software for: 1-2 years ### "Telnyx is a wonderful SIP provider" April 29, 2021 5.0 They make using our 3cx phone systems a very smooth experience. Pros Telnyx has tons of redundancy built in to their product. It is the most reliable SIP provider that I have found. Their support is fantastic. We never have issues with the service. They make communication with 3cx systems super easy. Cons I can not think of any cons of Telnyx. They are wonderful. Alternatives considered [Flowroute](https://www.capterra.com/p/176093/Flowroute/) Reason for choosing Telnyx Suite The documentation is more developed. The support process is better. They are much more reliable. Review Source tA taser A. owner Marketing and Advertising Used the software for: Less than 6 months ### "Powerful SMS API provider" March 4, 2024 5.0 I love the API integration docs and what they have in place. My results came out pretty amazing and the team was more than willing to help me through the process. Pros Incredible support from the team. I have used others and the support is so slow. These guys have lots of features and data for those geeks looking to see what work and what doesn't. Just amazing. Cons Nothing specific I can think of. So it's all good. Review Source David B. Programmer, Support Technician Telecommunications Used the software for: 1-2 years ### "Great platform and customer service " August 10, 2018 5.0 My overall experience has been very positive. I work in a technical support capacity and they’ve definitely made my life easier on many occasions. Pros I love the support. These guys are very quick to respond and will put in the time to get your issues addressed or questions answered. The interface and features are also great, user friendly and useful. Cons I have yet to run into issues that weren’t resolved by the support team. Review Source Response from Telnyx August 14, 2018 Hi David, It is great to hear that you our support team have been a big help in getting you up and running with Telnyx. Let us know if there is anything else we can do to make your experience an even better one! SL Shaun L. Managing Partner Information Technology and Services Used the software for: 2+ years ### "Unbelievable Support and Platform!" August 16, 2018 5.0 Telnyx allowed us to expand our business and provide best in class services to our end customers with ease. We consolidated our portfolio of partners with Telnyx simplifying our engineering, customer success, and accounting processes with one swell swoop. Pros Telnyx is the easiest partner to work with! The platform as a whole is fantastic which also includes their backend team. Start a chat if you have an issue (which is very rare) and they are there to assist. We basically call our partnership "set it and forget it" with Telnyx. Their API engine and access to superb as well! Cons There's not a lot to say here if anything at all. We haven't run into an issue that has displeased us. Review Source Brett K. General Partner Financial Services Used the software for: 1-2 years ### "Great Provider" August 10, 2018 5.0 Pros Great customer service, great reliability. The team always seems to go the extra mile. Cons Can't really think of anything negative. The service and support is always very responsive. Review Source JR Jason R. owner Telecommunications Used the software for: 1-2 years ### "Happy but High Priced" August 10, 2018 4.0 The people working at Telnyx are top notch. I have had nothing but great conversations and dealings with most everyone. Pros The flexibility on the portal allows for alot of functionality and control Cons Its speed. I have tried from multiple browsers and from smart phone and at times, in emergency situations, it can take too long to make adjustments Review Source Response from Telnyx August 14, 2018 Hi Jason, We appreciate your honest feedback on the platform. The portal performance is something we take very seriously and monitor very heavily as we understand it is crucial to be able to log in and make changes on the fly in emergency situations. Are you able to clarify what specific sections in the portal you are referencing in your review that take a while to update? We are also happy to have further discussions around your pricing at any point in time. We will reach out to you separately to discuss this. Thank you for your review! VR Verified Reviewer Security Operations Centre Analyst Computer & Network Security Used the software for: 2+ years ### "Excellent VOIP solution" June 12, 2019 5.0 Overall I'm extremely satisfied with the service and don't hesitate to endorse Telnyx. Provisioning resources is almost instant and call quality has been consistently great. Pros With Telnyx I have instant access to reliable VOIP services that can be instantly scaled up and down at an affordable price. Cons It initially took a few minutes to familiarize myself with the web interface. Much of the documentation was provided in video format. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.