# Page 5 | Telnyx Suite Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 5 - Is Telnyx Suite the right SMS Marketing solution for you? Explore 195 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/173804/Telnyx/reviews --- Telnyx Suite 4.8 (195) [View alternatives](https://www.capterra.com/p/173804/Telnyx/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 5 - Reviews of Telnyx Suite ## Showing most helpful reviews Showing 101-125 of 195 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use JU Jerret U. Senior Sysadmin Information Technology and Services Used the software for: 2+ years ### "Great VOIP Services" June 14, 2024 5.0 Pros Very easy to setup, port numbers into the service and API is excellent. Cons The service has been so easy to use I really haven't had any problems with it. Review Source CP Calvin P. Consultant Computer & Network Security Used the software for: 1-2 years ### "Telnyx Suite one of the better communications packages." May 31, 2024 5.0 It is a comprehensive service and everything is self configured. Pros The system is self configured and does not have delays waiting for activation and configurations to be enabled. Cons The Onfido identification plugin does not work with some android devices. Alternatives considered [Plivo](https://www.capterra.com/p/164618/Plivo/)[Vonage Business Communications](https://www.capterra.com/p/159047/Vonage-Business/) Reason for choosing Telnyx Suite Recommendation from a colleague who was already using it. Review Source MB Meir B. Software Engineer Consumer Services Used the software for: Less than 6 months ### "Great customer support, excellent rates" July 22, 2024 5.0 Pros Outstanding customer support, great API documentation, and pricing is great as well. Cons No complaints yet :) Perhaps that I had to submit my verification documents more than once? Review Source AS Alex S. Filmmaker and social media manager Online Media Used the software for: Less than 6 months ### "A good VOIP option!" July 7, 2024 5.0 Pros Telnyx is simple to use once it is set up, and can easily integrate its' VOIP services with other services such as Linphone making it possible to route VOIP calls through both my computer and phone wherever I am. Cons It can take a while to learn the "mechanics" of setting everything up, but if you are tech-savvy then it should be fairly easy. Review Source GED Gabriel Ernesto D. Marketing Director Telecommunications Used the software for: 1-2 years ### "Excellent Customer Support" June 3, 2024 5.0 Pros What sets Telnyx VoIP apart is their outstanding customer support. Whenever I've had an issue or question, their team has been quick to respond and resolve the problem efficiently. The service itself is robust, with minimal downtime, and the call quality is consistently high. It's reassuring to know that help is always just a phone call or email away. Highly recommend! Cons I am quite satisfied with the service so far. Review Source VR Verified Reviewer Owner Music Used the software for: Less than 6 months ### "Great services and customer service" May 17, 2024 5.0 It's been satisfying and very game changing. I truly recommend it to any developer. Pros The ease of use, the platform that's very easy to understand and more developer friendly. And the great customer service, always available to help. Cons nothing really, I'm so far pretty satisfied Switched from [Twilio](https://www.capterra.com/p/180158/Twilio-Communications-Platform/) Because their platform is redundant and very cluttered. It's not very developer friendly. Also, because their customer service takes longer to get back to us with a solution. Review Source JC John C. Business owner Marketing and Advertising Used the software for: Less than 6 months ### "Review from non technical user" June 17, 2024 5.0 So far I am very pleased with the service I have received Pros It was very intuitive to use and easy to understand the functionality Cons Nothing really, any feature I used works as described. Reason for choosing Telnyx Suite Please see the answer above which explains why I made the switch Switched from [Twilio](https://www.capterra.com/p/180158/Twilio-Communications-Platform/) Because Twillio did not offer SMS with its numbers in my country Review Source MP Matthew P. Owner Information Technology and Services Used the software for: Less than 6 months ### "Great support!!" May 30, 2024 4.0 Very positive with expectation of continued improved experience as business client base grows Pros Ease of use and support when system downtime is discovered!! Cons Real time fault notifications not available through an app for the technician on the go trying to manage their customer base by being able to setup automatic fault report forwarding Reason for choosing Telnyx Suite Lack of customer support for small operators Review Source CS Chris S. Support Technician Telecommunications Used the software for: 1-2 years ### "Superior Voice Quality" June 4, 2024 5.0 Pros The voice services offered by Telnyx are top-notch. We have experienced crystal-clear call quality with virtually no latency, which is crucial for our customer support and sales teams. Features like call recording and advanced call routing have further enhanced our ability to manage and optimize our voice communications. Cons There are no complains from Telnyx's service so far. Review Source TG Timothy G. Technician Consumer Services Used the software for: 6-12 months ### "Impressive service" June 4, 2024 5.0 Pros Easy setup, affordable service and accessible customer service Cons im not sure i have found one yet. Will keep you posted Review Source JR Jiraiya R. Owner Alternative Dispute Resolution Used the software for: Less than 6 months ### "Greatest Customer Experience" March 26, 2024 5.0 Pros I think what I like best about your team is how knowledgable \[sensitive content hidden\] are with helping us get our 10DLC campaigns approved. Hard work is something I very much admire and I can easily tell \[sensitive content hidden\]are working very hard and even will dedicate a Friday evening to making sure we are fully informed, that's a true story. Brand registration and 10DLC Campaign approvals are very complex and hard to understand in the beginning however \[sensitive content hidden\] have been there for us every step of the day Cons Nothing comes to mind. Since I have to provide something, I'm looking forward to the 10DLC api for the approvals! Review Source YA Yovel A. CTO Telecommunications Used the software for: Less than 6 months ### "Telnyx great for developers" July 3, 2024 5.0 Great experience. the most advanced capabilities as far as I know. Pros Great product, cheap, various tools. easy API usage and documentation. Cons Tech support took 3 different people to be solved. Review Source WM WENDY M. OWNER Information Technology and Services Used the software for: 2+ years ### "AFFORDABLE AND EASY TO START " April 10, 2024 5.0 Everything is a learning experience but I find out that the support team is there to help fix the issue Pros I do not have to go through the A2P process which can take a day and that holds up the projects . Cons Sometimes there is to many questions is asked to get to a live agent . Alternatives considered [Plivo](https://www.capterra.com/p/164618/Plivo/) Reason for choosing Telnyx Suite because it is affordable and also I know that they have the best gateway that is compatible to what I need. Switched from [Plivo](https://www.capterra.com/p/164618/Plivo/) A2P is an issue to get an approval and with telnyx they make getting phone numbers quickly as possible l Review Source Iuliia V. Talent Sourcing Manager Human Resources Used the software for: Less than 6 months ### "A Top-notch Platform for Seamless Messaging" March 13, 2024 5.0 My overall experience with Telnyx Suite has been excellent. The platform offers a user-friendly interface, making it easy to send international SMS. The online chat support is particularly helpful, providing instant answers and clear guidance whenever needed. Overall, Telnyx Suite has surpassed my expectations and has become my go-to solution for messaging needs. Pros Before Telnyx, I struggled with other platforms for sending international SMS. They were confusing and hard to use. Even with customer support, I couldn't figure it out. But with Telnyx, the online chat support was a game-changer. I could quickly get help, including screenshots, making setup a breeze. Cons The impossibility of sending messages in bulk through Learn and Build option. Switched from [Twilio](https://www.capterra.com/p/180158/Twilio-Communications-Platform/) It was hard to get the answer on how to set up the messaging. Review Source VR Verified Reviewer CEO Information Technology and Services Used the software for: I used a free trial ### "Great suite of services at a reasonable proce" May 15, 2024 5.0 Pros Great panel, suite of offerings, prompt and helpful support Cons Nothing really, verification took some time, but that was resolved quickly Review Source Louis B. Manager Computer Software Used the software for: Less than 6 months ### "Great product and customer support" April 30, 2024 5.0 very good, thanks to a great customer service, product, and pricing Pros Product is easy to use, good uality calls and low latency, highly recommend Cons all great, there is not much at the moment that i dislike Switched from [Twilio](https://www.capterra.com/p/180158/Twilio-Communications-Platform/) customer service and product did not have numbers we needed and price Review Source EB Evan B. CTO Computer Software Used the software for: Less than 6 months ### "Amazing Product" May 8, 2024 5.0 Pros Amazing solutions, customer support, and easy integration. Cons The Telnyx Suit does not have any cons that come to mind. Review Source Anthony A. Founder CEO Events Services Used the software for: 1-2 years ### "Telnyx's SMS API platform has been a game-changer for our team" April 3, 2024 5.0 Pros Working with Telnyx's SMS API platform has been a game-changer for our team. The platform's well-documented and powerful API enabled us to develop some truly innovative applications with ease. What stood out to us was the seamless integration process, allowing us to quickly implement and iterate on our ideas. The API's robust features and reliability have empowered us to enhance our communication strategies, making our applications more interactive and responsive to our users' needs. The support from the Telnyx team has been exceptional, always available to assist with any queries or guidance needed. Overall, our experience with Telnyx has been extremely positive, significantly contributing to the success of our projects. We're excited to continue exploring the capabilities of the Telnyx platform and pushing the boundaries of what we can achieve." Cons I have had a great experience, nothing to dislike about this product. Switched from [Twilio](https://www.capterra.com/p/180158/Twilio-Communications-Platform/) Twilio was cumbersome, difficult to work with and literally NO support. Review Source AS Andrew S. Owner Information Technology and Services Used the software for: 6-12 months ### "The perfect choice for your telephony needs. " April 13, 2024 5.0 Pros The pricing structure is transparent and even categorized by country. The support team is exceptional. I experienced an issue with a credit card that got stuck, and the support team assisted me for hours until the problem was resolved with the help of a real human. There was no AI involved in the resolution process. Additionally, the Control portal is user-friendly and easy to navigate, making it easy to comprehend and select your options. Cons Verification can be a bit picky when first setting up the account, but after you do get verified there are no further hurdles. Alternatives considered [SIP.US](https://www.capterra.com/p/186600/SIP-US/)[Flowroute](https://www.capterra.com/p/176093/Flowroute/) Review Source JS Josh S. owner Information Technology and Services Used the software for: 2+ years ### "Telnyx, one platform for all telephony" March 4, 2024 5.0 This is the only platform I've used where I'm not left behind by support. Although they do not deal with the PBX itself, they make the trunking simple. Pros Intuitive interface allows for easy configuration and deployment of new systems. Cons There is little not to like, if i ever run into an issue, support is only a few minutes away via chat. Switched from [SIPTRUNK.com](https://www.capterra.com/p/171058/SIP-Trunking/) confusing, per seat pricing that doesn't fit with our offerings Review Source VR Verified Reviewer Sr. Vice President Telecommunications Used the software for: 2+ years ### "It Just works" August 13, 2018 5.0 Pros There is much to like about Telnyx ....from the simplicity of the website, porting processes that are well defined and in a nutshell, it simply works. Great to see hear real people on the phone when working with your account and most importantly the most responsive support Team I have seen. Cons Would be great to be able to provide the reseller the ability to provide private label subsection to reduce teh overhead when we are reselling to smaller carriers - specifically for number search and porting. Review Source Response from Telnyx August 15, 2018 Thank you for the great feedback. We currently have an open feature request to be able to 'white label' services and invoices to ensure that we are making the re-seller experience on the Telnyx platform as optimal as possible (see link below). We will keep you updated as progress is made on this initiative! https://telnyx.getcadet.com/feature-requests/posts/ability-for-resellers-msps-to-generate-invoices-for-end-users-directly-form-the-portal As it stands today, you are able to 'white label' the functionality in the portal using the Telnyx API to have your customers come into a portal that you develop giving them the ability to purchase, provision, and port numbers on demand. Feel free to send us an email at success@telnyx.com if you have any questions about this process. Thanks! VR Verified Reviewer Coordinator Information Technology and Services Used the software for: 1-2 years ### "Good but could be better" August 16, 2018 4.0 I mostly used Telnyx for fixing fax issues with clients and CNAM output changes. Planned to use them for more SIP trunk traffic, but just couldn't justify the change or effort. Pros I like all the features available, especially the fax (fax certified) configurations for SIP trunks. The overall look of the portal looks modern. Cons Reporting could be made easier, and wider reporting would be appreciated. It's difficult running reports for multiple tenant accounts. Formatting of reports, having to schedule reports and then download them. Why can't I see DID costs and usage for a customer together? The popup in the corner asking if I want help is the MOST ANNOYING THING EVER!! Remember clippy from Microsoft Office?! Did anyone really want that? Do I have to use a single login for my entire account? What if my accounting dept wants to run reports, I don't want them monkeying around with connections? Never understood outbound profiles... can't I have a customer with both a conversational and fax certified type? Porting seems very manual still. Pricing could be better... setup fees? I understand you want to keep your customer base, but come on usually it's not us driving these decisions. Review Source Response from Telnyx August 21, 2018 Thank you for your honest feedback. Since this review was left anonymously, can you reach out to me personally at mark@telnyx.com to schedule a call to discuss your feedback? This is important to us, and below are some suggestions that will help: Reporting: You have great ideas around reporting. I went ahead and submitted your ideas to our feature request tool for potential development (features.telnyx.com). Popups & Multiple Logins We are continually working on our messaging in the portal to facilitate an optimal self-service experience for our customers (including tighter parameters to limit pop-ups). The organizations feature allows you to give multiple users different permissions, i.e, give Accounting the ability to only run reports & not have access to anything else in the portal. Outbound Profiles, Porting & Pricing: We would be happy to have a discussion around these points to clarify any questions you may have. We look forward to hearing from you! KF Kristen F. Director of Cloud Services Telecommunications Used the software for: 2+ years ### "Telnyx some difficulties but recently solid service" April 1, 2024 4.0 When the dos attack happened a couple of years ago we migrated many clients away for Telnyx and those that remained we use another carrier for their outbound traffic. Pros The ability to make real time changes in regards to connections and TNs Cons The technical support avoids speaking on the phone and we feel like when we sent chats and emails, only pieces of the issue are responded to. Many times my tech team feels like that have to prove to support that the issue on on Telnyx or carrier side. Review Source JG Jasper G. Head of Operations International Trade and Development Used the software for: Less than 6 months ### "Telnyx call quality is very good" August 10, 2018 5.0 Again, my only problem is when a mistaken call costs out of a normal use of $ per month. That is and can be unacceptable for some users. Mind you, the price list was NOT available at the time and this was demonstrated. Just this issue can make someone chose reimbursability over quality, which is not what Telnyx is about given their infrastructure and quality. Pros Is relatively easy to set up, call quality can be great. Prices are within reason for most destinations. 711 a/u codec is mostly available almost always, and every once in a while the codec will slip into HD 722, which is good. Cons The first call mistake -expensive destination- is not immediately refunded. I believe is a bit unreasonable for someone who does not bill more per month. For a big outfit, it can be even bigger problem. The communication with the server is not in HD. Some providers in Europe keep the communication in HD to facilitate the call to ascend to the higher codec if possible. It should be clearer to adopt encryption or course, to the untrained user, as the IT guy clearly knows or will know what to do. General call quality, though, can be very good to great. Last one, the website should give an assurance that forced IP to the outside world is possible and not give away the name of the client/user when the receiving software can strip the sip address behind the number instead of randomizing or at least allowing a common root for the whole user team. Review Source Response from Telnyx August 14, 2018 Hi Jasper, Thank you for the honest feedback on the Telnyx platform. I wanted to provide some clarification regarding the points in your review: 1) Calling Expensive Destinations Telnyx is very transparent and open regarding how much it costs to call a particular prefix. After communicating your intentions and that this instance was a genuine mistake, we issued a refund for this call on your portal account. 2) HD codecs on all calls & encryption As it stands today, Telnyx offers HD voice on all on-net calls. We are currently working internally to make HD voice available for all destinations to provide customers with the option to have HD voice on every single call. Regarding encryption, you can enable SRTP/ZRTP on the connection (SIP Trunk) level to encrypt media (https://support.telnyx.com/faqs/does-telnyx-encrypt-communication). 3) Website concerns Can you email success@telnyx.com with your concerns in further detail? Thank you again for your feedback! VR Verified Reviewer Supervisor of Technology and Data Management Telecommunications Used the software for: 1-2 years ### "Telnyx provides solid sip solutions with good support and a great price. 1 year of use and Happy!" August 16, 2018 5.0 I am serving several small businesses with SIP trunks using telecom PBX servers from Avaya and AllWorx. I am providing fax serices to several small businesses. The cost savings allow me to make a nice profit and save my customers a lot of money as well. The SIP trunks are very functional. The flexible pricing options allow me to select the best product for each customer. I have been pleased with the technical support provided. Pros I tested the Telnyx solution for 2 months before going live. It was solid during that time and in the 10 months since. I have expanded my use and have recommended it to friends. My cost savings are significant and my service has not changed. I have contacted support several times and this has been a very positive experience. The support folks are patient and knowledgeable. Cons You do need a base level of technical knowledge to use. But even with a little knowledge you can make do and understand tech support. Documentation on setting up services could be more robust. If you are not using a popular PBX then it takes a bit of work to choose the correct settings. Review Source Similar Products Featured