Who Uses This Software?

We help multi-location businesses manage their social media.


Average Ratings

11 Reviews

  • 5 / 5
    Overall

  • 4.5 / 5
    Ease of Use

  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Free Demo
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours

Vendor Details

  • SOCi
  • www.meetsoci.com/
  • Founded 2012
  • United States

About SOCi

For companies with more than 10 locations, SOCi is the leading social media and reputation management platform. Used by top brands including Sport Clips, Greystar, and Ace Hardware, SOCi solves the complex workflow needs of multi-location marketers. Protect your brand with content libraries and approval workflows. Scale social engagement across hundreds of local pages, social ads, and online reviews through one central tool. Rapidly get insights into local performance to replicate success.


SOCi Features

  • Automated Publishing
  • Brand Tracking
  • Content Management
  • Customer Engagement
  • Multi-Account Management
  • Multi-User Collaboration
  • Post Scheduling
  • Reporting/Analytics
  • Social Media Monitoring
  • Campaign Management
  • Customer Review Platform
  • Gamification
  • Response Management
  • Review Monitoring
  • Sentiment Analysis
  • Social Media Metrics
  • Social Media Monitoring
  • Analytics
  • Automated Publishing
  • Contact Management
  • Content Management
  • Conversion Tracking
  • Customer Targeting
  • Keyword Filtering
  • Multi-Account Management
  • Post Scheduling
  • Audience Segmentation
  • Competitive Analysis
  • Configurable Alerts
  • Customer Engagement
  • Dashboard
  • Impact Scoring
  • Influencer Tracking
  • Reputation Management
  • Sentiment Analysis
  • Trend Tracking

SOCi Reviews Recently Reviewed!


I LOVE Soci

May 08, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I can give my property managers one login to access all of their social media platforms where they can create custom content to post. The best part is that I can review and approve their content before it goes live online.

Cons: Responding to private messages and comments is a little confusing. Each back and forth message is listed as its own "task" so if someone sends two sentences separately in FB messenger, we have two tasks about the same thing that we have to enter and close.

Overall: Their customer service is spectacular. I love working with them! Getting all of our teams online was a breeze.

Capterra loader

EASY! It's my one-stop shop for social and reputation!

Jun 07, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: Everything I can see in one stop. The Reputation Dashboard is AMAZING!! I love being able to search quickly to see how we are doing on the review platforms. Being able to easily filter by date, platform or key words. LOVE IT!!

Cons: Honestly....nothing to do with the software. I least like it when our team members don't get on and take advantage of it...I love it that much!!

SOCi Solves Social

May 09, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The ease of use for our franchisees! We wanted to be able to scale our social strategy but also give franchisees a feeling of local control and SOCi solves for both! Plus there's so many unique features that I didn't find in other platforms like dynamic text insertion, peak time posting, content scoring, etc.

Cons: I'd like to be able to post videos to Instagram but that's part of their product improvements for later this year anyways.

Social is absolutely phenominal!! They are always available and always willing to help!

Jun 07, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: They always keep their ideas fresh and productive! I love how user friendly the dashboard is, and everything is always perfectly accurate!

Cons: Nothing! I love everything!! It truly is a great company with the best people! I not only use social for business but have made friends with them as well!

Success at scale

Nov 23, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: SOCi allows management of large numbers of accounts from one place. The access to multiple social channels is amazing. I love the access to Yelp and Google My Business.

Cons: It's not the prettiest interface but I see impovements.

SoCi is wonderful!

Feb 12, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: SoCi is a very strong tool for companies that focus in social media marketing and social media platform management

Cons: There is not much i dislike about SoCi, they keep adding additional features that make it better and better.

Overall: Absolutely wonderful

Simple

Jun 07, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Affordable pricing, content seems relevant, and lots of room for customization with regards to packages and ad spend

Cons: Relies on the property manager for a lot of the content (and the PMs don't necessarily provide regular content)

Overall: Consistent content on social platforms

SOCI has allowed us to quickly and efficiently post to most of our social media platforms.

May 31, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money

Pros: Easy to use, integrated platform with multiple options on viewing what content will be posted and where. Very helpful with managing other users who post to sites.

Cons: A little tricky at first due to the set-up of the company on the system and no populating of hashtag suggestions/guesses on a few platforms.

Capterra loader

Seems great

Dec 25, 2018
4/5
Overall

2 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The ability to manage our social across all of our 40+ locations is a fantastic proposition!

Cons: It is a little hard to get started. They help, but it is not super intuitive at the beginning without going through some training.

Overall: We have only been using SOCi for a few months but so far it seems great!

Soci is always responsive, helpful, and patient when I put in a request or ask lots of questions.

Jun 07, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: I like the ease of use, and friendly service of the Soci team. The Dashboard provides a clear overview of our numbers.

Cons: I can't say that I've encountered a con yet! Hooray! It is so reliable that I can trust what they are doing and find that I don't need to login as often as with other software.

Superb- these guys are amazing!

May 25, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: Allows us to manage leads and reputation so much more effectively. We are able to do more in less time while not missing valuable information.

Cons: Nothing! We love SOCi and don't know how we managed before using the software! If only it did all our work for us.