# Page 6 | SOCi Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 6 - Is SOCi the right Social Media Analytics Tools solution for you? Explore 251 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/173850/SOCi/reviews --- SOCi 4.5 (251) [View alternatives](https://www.capterra.com/p/173850/SOCi/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 6 - Reviews of SOCi ## Showing most helpful reviews Showing 126-150 of 251 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use SS Samantha S. Leasing Consultant Individual & Family Services Used the software for: 1-2 years ### "The best All-in-one Marketing " September 21, 2020 5.0 I am very happy with what SOCI does to help my team save time on our marketing outreach! Pros Being able to plan & schedule our social media content on all domains! Cons Not being able to edit previous posts and having a function to delete all previous posts from a specific date. Review Source Response from SOCi, Inc. September 23, 2020 Samantha, Thank you for taking the time to leave us a review. We're proud to provide you with a central command that saves you and your team time. As for the past post editing functionality, we will be sure to pass your feedback along to our team. JD Janae D. Owner Consumer Services Used the software for: 2+ years ### "Easy to use - amazing features!" February 13, 2020 5.0 Pros Easy to use and understand. Packed with great features. Love that my store managers can schedule our social media posting and manage it all in one place. Cons I can’t think of any cons. We don’t use everything SOCi offers. Review Source Response from SOCi, Inc. February 14, 2020 Thank you for taking the time to leave a positive 5-star review, Janae. MD Mark D. GM Hospitality Used the software for: 6-12 months ### "Great product" November 15, 2019 5.0 Marketing within our industry Pros It is very easy to use. We use it every day in our social media campaigns Cons N/A. I do not have anything that I do not like. Review Source Response from SOCi, Inc. November 18, 2019 Thank you for the rave review, Mark! We're thrilled to hear that you are thoroughly enjoying your SOCi experience! NJ Nina J. Leasng Professional Real Estate Used the software for: 1-2 years ### "Great For Reviews" March 10, 2020 5.0 How easy it is to respond to residents. Pros SOCi shows all reviews from every social platform and brings them all to one site. I love that, it's very convenient. It also gives the stats from every site we have available as well. Cons There is nothing I can say that I like the least. I still have to play around with it but it has been great and accessible. Review Source Response from SOCi, Inc. March 11, 2020 Thank you for your kind words, Nina! Happy to hear that SOCi has made addressing resident concerns a breeze! DT Denise T. Asset Director Real Estate Used the software for: Less than 6 months ### "So far, so GREAT" June 2, 2020 4.0 Pros The ease of use from my point of view is great! The product was rolled out to 4 of the 7 communities that I support. Previously I was trying to maintain content myself, and it was a bit cumbersome. Cons The content posted to our social pages can appear a bit "canned" at times, but with the teams and I continuing to post more organic content it provides the lifestyle elements that balance the presence we are aiming to provide. Review Source Response from SOCi, Inc. June 9, 2020 Thank you for the excellent feedback, Denise. We're always looking for ways to improve so please do not hesitate to reach out to your Customer Success Manager to discuss content strategy! CP Courtney P. Property Manager Real Estate Used the software for: 1-2 years ### "SOCI Rocks!" September 24, 2020 5.0 Pros SOCI has an awesome calendar where you can pre-schedule your posts in advance. Cons Sometimes the software is difficult to navigate. Review Source Response from SOCi, Inc. September 25, 2020 Thank you for taking the time to share your experience, Courtney. We're thrilled that you're loving our scheduler and would like to help you get more comfortable navigating the platform. We highly recommend taking advantage of our live weekly training, SOCi University, and our Customer Knowledge Base. Please don't hesitate to reach out to your CSM with any questions. MM Macy M. Marketing Manager Real Estate Used the software for: 1-2 years ### "Useful for managing several locations " February 14, 2020 5.0 Good - enjoy having a platform useful for my role, having my work consolidated and being able to better manage other sites and managers. Pros It was really nice to see overall breakdowns of ratings and reviews across our portfolio. Cons I wish the reporting was a but more dynamic and that the paths to what we use most could be more direct. Review Source Response from SOCi, Inc. February 18, 2020 Macy, Thank you for your honesty. Your feedback is instrumental to our success so we appreciate you taking the time to leave us a review! RP Randall P. Owner Marketing and Advertising Used the software for: 2+ years ### "Good" February 22, 2020 5.0 Overall it's really good. Helps keep everything Social in one place Pros Mobile app. Ability to link multiple locations Cons There were some initial challenges in the set up and getting locations linked Reason for choosing SOCi Better product Review Source Response from SOCi, Inc. February 24, 2020 Thank you for the excellent rating, Randall! rA rayanna A. leasing consultant Program Development Used the software for: 1-2 years ### "Soci Review" October 16, 2020 4.0 Pros I like how you can post on all social media at the same time Cons I do not like that you can not delete a post that has been sent already. Review Source Response from SOCi, Inc. October 19, 2020 Hi Rayanna, Thank you for taking the time to provide us with feedback. We're always looking for ways to improve and would love to learn more about how we can make our platform more user friendly. We invite you to contact your Customer Success Manager at your earliest convenience to discuss and look forward to making adjustments accordingly. LR Laura R. Owner Arts and Crafts Used the software for: 6-12 months ### "Worth the money!" November 6, 2019 4.0 Customer service is excellent! Pros I love that I can see every social media platform that I have linked to SOCI in one place. I can approve or deny any posts coming up. Boosting and ad placement made easier has been a great benefit as well! Cons I wish there was suggested audiences for me to use. Sometimes social media platforms unlink and I have to relink them. Review Source Response from SOCi, Inc. November 7, 2019 Thank you for the glowing review, Laura! We're so glad to hear that you are loving all that SOCi has to offer. As for linking to the platform, we invite you to contact your CSM about our Token Love feature, we're sure you'll find it to be an excellent solution. AR Alexis R. Leasing Agent Real Estate Used the software for: 6-12 months ### "Great Software" March 16, 2020 5.0 Pros What I like most about this software is how I can use it for multiple social platforms and it is easy to use. Cons I don't like how often we have to relink the accounts Review Source Response from SOCi, Inc. March 20, 2020 Thank you for the outstanding rating, Alexis! RJ Ron J. Creative Director Graphic Design Used the software for: 1-2 years ### "My review" February 21, 2020 4.0 It's okay. The restrictions of some of the platforms make it frustrating to use. If I have a more complex posting for FaceBook (ie multiple photos, links, etc) it is much easier to post on Facebook directly instead of using SOCI. Pros Managing several social media platforms at once. Cons Once scheduled, editing has to be done for each social media platform. Reason for choosing SOCi Offered via Ace Hardware corporation. Review Source Response from SOCi, Inc. February 24, 2020 Thank you for taking the time to share your feedback with us, Ron. SJ Sara J. GM Hospitality Used the software for: 1-2 years ### "Convenient" November 5, 2019 4.0 Pros It is nice to have a platform to post to multiple social media sites for our hotel. Having the app has been a game changer. Cons It's a little clunky to get to certain areas to post. I also would prefer that we would be able to share posts from other sites as well. Review Source Response from SOCi, Inc. November 6, 2019 This is wonderful news, Sara! We are delighted to hear that SOCi Go has been a huge help in maintaining your social presence. Thank you for the feedback! LY Lisa Y. Marketing Building Materials Used the software for: 1-2 years ### "Love Soci" June 11, 2019 4.0 Pros Easy to use and I love being able to schedule post out weeks in advance, Cons Too many different catagories/folders for images. Review Source Response from SOCi, Inc. June 12, 2019 Thank you for your review! We're pleased to read that you've had a great experience thus far, and would appreciate the opportunity to make your experience with image libraries even better. Please take a moment to contact your CSM so that we may discuss your feedback in more detail, along with possible solutions. CM Cassi M. Center Director Education Management Used the software for: 6-12 months ### "Set it and Forget it!" November 1, 2019 5.0 Pros I love that I can log on to Soci and plan out weeks worth of social media posts for my company at one time. I usually take an hour or so once a week and set all of my local social media posts/dates/times for the upcoming weeks Cons The Soci platform takes some time to get used to. The more you are logged on and click around, the more it makes sense. Soci University was a great resource when I first started using Soci. Review Source Response from SOCi, Inc. November 4, 2019 Thank you for your radiant review, Cassi! We're excited to hear that SOCi University has been a huge help in navigating the platform. LG LaKrista G. Retail Assitant Banking Used the software for: 1-2 years ### "Ease of SOCi" October 22, 2020 5.0 Pros I really like the ease of posting to multiple sites. The scheduler feature is like "set it and forget it". It's easy to move your postings after you have scheduled them also. Cons Would like to link more than one Facebook account. I'm an admin on our retail and mortgage page. Review Source Response from SOCi, Inc. October 23, 2020 Thank you for your insight, LaKrista! We will be sure to pass your feedback along to the team for future improvements. SH Stace H. President Retail Used the software for: 6-12 months ### "Review" February 25, 2020 5.0 Pros Ease of use and functionality. Support through Ace Cons Finding old reviews in order to reply to them is somewhat difficult Review Source Response from SOCi, Inc. February 26, 2020 Hi Stace, Thanks for sharing your experience with us! KR Kaianne R. Sales manager Real Estate Used the software for: 6-12 months ### "Very Simple and Easy, but Effective!" October 16, 2020 5.0 N/A Pros Easy and Effective allowing a greater impact for users. Cons I do not have anything negative regarding the software. Review Source Response from SOCi, Inc. October 19, 2020 Thank you for the stellar review, Kaianne! KS Kristen S. Manager Real Estate Used the software for: 1-2 years ### "Great Product" November 6, 2019 5.0 Ease of system Pros I enjoy how easy it is to navigate. It is easy to read and get around. Cons It does not email you when a review is posted. Review Source Response from SOCi, Inc. November 7, 2019 Thank you for the glowing review, Kristen! We are thrilled to hear that you're finding it easy to navigate SOCi. As for the notifications we would be more than happy to assist in setting those up for you and invite you to contact your CSM to do so! MO Melanie O. Compliance Officer Banking Used the software for: 1-2 years ### "Soci review" October 26, 2020 3.0 Pros I don't use it much - it is seems ok to use. Cons I use it to approve social media posts only when asked by other users of the system. At times it seems difficult to load. Review Source Response from SOCi, Inc. October 27, 2020 Hi Melanie, Thank you for sharing your insight. We would love to learn more about how we can improve your experience and invite you to contact your Customer Success Manager at your earliest convenience so we may work to improve accordingly. SM Samantha M. Assistant Community Manager Real Estate Used the software for: 1-2 years ### "Ease of access" September 24, 2020 5.0 Pros It is very easy to use and schedule things on Cons Notifications for chats for Facebook go to corporate and sometimes can lose us leads Review Source Response from SOCi, Inc. September 25, 2020 Thank you for the stellar rating, Samantha! We'd be more than happy to discuss this notification issue so we can work toward a resolution. Please reach out to support@meetsoci.com at your earliest convenience to do so. RH Robby H. Leasing Consultant Real Estate Used the software for: 1-2 years ### "Soci Review" June 12, 2019 4.0 Good Pros The fact you can post and schedule it in advance and track online review. Cons Sometimes its hard to get photos to post on instagram. tagging account in post is difficult at times Review Source Response from SOCi, Inc. June 13, 2019 Thank you for your honest review on SOCi. We look forward to continuing to improve the integration with Instagram to serve all our customer's needs. DF Danny F. General Manager Hospitality Used the software for: 6-12 months ### "Easy Peasy" November 15, 2019 5.0 Pros So easy and intuitive to use. I was posting multi-channel social media blasts in minutes. Cons Having trouble editing a multi-channel post. Once scheduled, I had to go into each channel to edit, I couldn't or haven't found a way to edit them all at once like when they were created. Review Source Response from SOCi, Inc. November 18, 2019 Thank you for your feedback, Danny. We would be more than happy to assist you with finding a workflow for editing multi-channel posts and invite you to contact your CSM to do so. Looking forward to connecting. LM Lisa M. Portfolio Manager Real Estate Used the software for: 2+ years ### "Satisfied " June 20, 2019 5.0 Pros Easy to navigate through and connect with resident. Cons Posts from non residents and posts with names listed. Review Source Response from SOCi, Inc. June 21, 2019 Thank you for leaving a review! YJ Yasmin J. Assistant Community Manager Real Estate Used the software for: 1-2 years ### "Soci Review" June 19, 2019 5.0 Response time Pros Posting to all platforms at once, warnings for character overuse, and emoji inclusion Cons Support with negative reviews, we are not reaching resolutions and are names are still on yelp reviews Review Source Response from SOCi, Inc. June 21, 2019 Thank you for your review! Please contact your CSM to discuss changing the negative review response strategy. Similar Products Featured ## Related categories [Social Media Monitoring](https://www.capterra.com/social-media-monitoring-software/)[Social Media Management](https://www.capterra.com/social-media-management-software/)[Review Management](https://www.capterra.com/review-management-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.