DealerSocket

iDMS

3.5 / 5 21 reviews


Average Ratings

21 Reviews
  • 3.5 / 5
    Overall
  • 3.5 / 5
    Ease of Use
  • 3 / 5
    Customer Service

Product Details

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About iDMS

Auto Dealer accounting solution for private and buy-here-pay-here dealerships with different accounting integrations such as QuickBook, Lender Portal, EPS, GPS, and more.


iDMS Features

  • Buy-Here-Pay-Here
  • Collections Management
  • Expense Management
  • Financing Management
  • Inventory Management
  • Lease-Here-Pay-Here
  • Parts Management
  • Payroll Management
  • Recurring Billing
  • Sales Management
  • Sales Tax Management
  • Service Department

iDMS Reviews Recently Reviewed!


Don't fall into the dealer socket trap.

Apr 10, 2018
3/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money

Pros: Fairly decent user friendly software with simple intuitive navigation that handles CRM and marketing with a decent appointment system.

Cons: Expensive and sales staff wants a long term contract. Support is ok at best. Campaigns are difficult to use and take a long time to become efficient.

support lack knowledge, problems not resolved but worked around.

Apr 04, 2018
3/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
2 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 2.0/10 Not
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Pros: Ease of use, navigation user friendly. The ease with which the user can get to what they are intending to accomplish.

Cons: Costly by comparison of whats available from competitors, more features for less dollars.
Tech support should resolve technical issues with positive results as in fixing their product, not advising how to work around the problem without ever solving it.

Overall: Provided inventory management, expense tracking, inventory valuations, customer retention management

Dealersocket is one of the top CRM available

Mar 08, 2018
3/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money

Pros: What I liked most about using the Dealersocket software system was that it was fairly user friendly and a pretty simple system.

Cons: What I liked least about the Dealersocket software system was that the system was very limiting as far as not being totally encompassing for all of the daily tracking we like to do in the dealership.

Terrible CRM with integrity and user issues.

Mar 02, 2018
1/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Pros: I wish I could find something about it that was better than other CRMs, but I could not.

Cons: We attempted to use Dealer Socket. After a month of BDC agents and managers tearing out their hair, we had to switch back. This CRM is incredibly user unfriendly, from inception through training into real time use. When it was being pitched, we were promised there would be no issues with data transfer. But when it came time, it was left all to us to do.If you've ever tried to upload a database with 60k plus files without your current crm noticing, you'll understand how this is a transfer the new crm needs to shoulder. The system itself has a cluttered desklog view, with inet leads and phone calls looking almost identical to desklog ups. It took far more clicks and movement to other windows to complete the same task as it does for one click in other CRMs, resulting in follow up frustration. The residual values for leases are a nightmare and were never properly set up. After countless emails and time spent on the phone, we realized this system is overpromised, under delivers and costly in the time spent by productive employees engaging in unproductive work. Our issues were blamed on lack of training, lack of knowledge, anything other than a system that's woefully antiquated. We have a fairly fierce, high appointment setting BDC department. Caused our apt to drop considerably.

Spend twice as long doing basic task- Stay Away

Feb 28, 2018
1/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Cons: Everything sounded great when we were talking to the sales rep. Whom we never talked to again. 3 different account managers. Customer Support is no help, everything takes forever to try and get fixed.
It is so bad it is almost funny. Believe every bad review listed here. First off their system does not function properly on any Mac IOS. They do not tell you this when you are signing up, but it is listed on their contract, you better read the whole thing. During the Demo everything looks good, but not once you sign up.

This company is truly horrible. Staff is unprofessional, and uneducated as to the product software. IDMS is filled with bigs and errors, causing it to take twice as long to enter in basic information of working a deal. Contracting customers takes twice as long as previous, more user friendly deal management systems. Documents do not print correctly, leading to having more time spent sorting paperwork. We wasted so much paper and ink!
The mobile app is garbage. Not reliable for scanning and evaluating vehicles at the auction. A lot of the times, MMR does not work, even on desktop. The loading of evaluation of a vehicle is sluggish, so hard to run vehicles quickly, like in an auction. None of the features for working a deal or inventory management work properly and constantly have change screen orientation to get different buttons to work.

don't sign a contract

Dec 19, 2017
2/5
Overall
2 / 5
Ease of Use
4 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Pros: good software but no training and support especially from the team which sets up the account it took them 6 months to sign up

Cons: worst customer service and do whatever to not sign the contract because they will hold you to it even if you are not satisfied

HORRIBLE Watch out for the 3 year contract with Dealer Socket iDMS

Dec 03, 2017
1/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Pros: They have a smooth sales staff that makes a three year contract.

Cons: Make sure you're ready for a 3 year commitment because they absolutely will not allow you to cancel unless you go out of business. The biggest and most expensive mistake I have made in the car business was by far signing a 3 year contract with Dealer Socket iDMS. I have requested to cancel my subscription several times because business is slow and the request has been denied. As a small Independent Dealer I would literally have been better off with any other software out there. I have never been treated so poorly like this by any company.

Overall: A lot of frustration

The Best Auto Dealer CRM

Sep 18, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality

Pros: Dealersocket is the best option on the market for auto dealers who need a full fledged CRM + marketing

Overall: The best software in the industry inevitably comes with a high price, it doesn't come cheap but it's worth it.

General Manager

Apr 18, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to use

Cons: Needs better reporting

Overall: I've been using DealerSocket for apx. 2 1/2 years. Overall its a very good product. My only wish is the ability to get better reports.

Customer support and communication are NOT a priority

Apr 18, 2017
2/5
Overall
2 / 5
Ease of Use
2 / 5
Features & Functionality
1 / 5
Customer Support
2 / 5
Value for Money

Comments: I used this software before it was bought out by Dealer Socket, it continues to decline in customer support and informing the consumer of changes being made. I have not been able to receive emails from my customers for almost a month...the budget is definitely focused on Marketing!

Dealer Socket...more for sales department

Apr 12, 2017
3/5
Overall
2 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 3.0/10 Not
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Pros: Appointment system

Cons: Not easy to navigate or set up features.

Overall: I have used Dealer Socket software for an automotive dealer service department. The website is not very user friendly and hard to easily access what you need. The appointment system is their best asset on the fixed operations side. Their follow up, campaigns and marketing features are extremely hard to use.

DealerSocket Review

Feb 10, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Comments: Dealersocket is the program used for the Atlantic Auto Group's 22 dealerships. It has great ease of use, functionality, etc. that makes our 700 salespeople and BDC people alike more productive and better at their jobs. The only problem I've ever encountered is that unlike our previous CRM, dealersocket does not have the best calendar reminders. In previous CRM's when one sales associate left their customers would auto import into the sales associates associated with their team and they would be prompted to make calls. I wish dealersocket could integrate that feature into their system.

Great Sale - Little Follow Up

Feb 09, 2017
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 2.0/10 Not
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Pros: Allows for more marketing connection with the customer. Online training was great.

Cons: Follow-up and follow-through are extremely lacking. Our sales people needed more on-site hands on assistance and we are unable to get it.

Overall: When we were looking to switch CRM providers, Dealersocket seemed like the best option after shopping around. During the switch, we lost a lot of notes and information about past customers despite being told that part would be seamless. When trying to fix it, I'd go multiple days without responses and would have to forward the sent email to more and more people. After Jan 1st we were given an account person to oversee us directly but they also aren't responding. They never did a 45 day follow-up in person despite being requested multiple times. I would not have chosen Dealersocket if I had a do-over.

Recommendations to other buyers: Ask any and all questions when you have them in front of you, because they very well may never come back.

Great product for any dealership! But needs some work.

Jan 05, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The amount of features and follow up process we are able to do.

Cons: Needs a UI update.

Overall: The product is great, we use it for all dealership in our group and it does the job just fine. Support can be a hassle sometimes when wanting to do something custom, but other than that, they are well trained and know their platform in and out.

Used at my last employer

Dec 07, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: great product

Cons: none

Overall: I used Dealersocket at my last employer and loved it! It is a very great program, and I am looking to add it to my new employer.

Recommendations to other buyers: none

Great Software to Manage Leads

Dec 06, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Easy to use, custom email templates, great training resources, great support staff.

Cons: Takes some basic training to figure out.

Overall: Dealersocket is a great CRM that makes managing customers easy. The support staff is excellent and checks in frequently to make sure everything is running smoothly. It would be impossible to manage all of our leads without it.

Great Product

Nov 04, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: Dealer socket is a great tool for salesmen, finance managers, and internet managers. It allows you to keep in touch with customers and also acts as a manager itself to track when follow up is done.

Awesome would tell people to use this!

Nov 03, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Comments: I use this daily and it is great! Makes time notations of conversations tracks everything! The help line is amazing and friendly they are quick to assist and call you back and follow up with an email. I have complete trust in this system.

Best Automotive CRM in the market!

Nov 03, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use, customer service and value

Cons: Occasional lag

Overall: I love dealersocket. We used to use ADP CRM, and this is a world of difference! The functions are very easy to use, automatic followups in place are seamless and customer service is always available and willing to help if needed. Highly recommend!

Recommendations to other buyers: No

Best Dealership CRM I've used to date.

Oct 27, 2016
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: easy to use

Cons: does not always log calls

Overall: Dealer socket is an easy to use feature full CRM! They tell you daily activities and you can chart them for a daily report. Makes it a great way to keep track of all your prospects.

The best option for Auto CRM

Oct 03, 2016
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: DealerSocket offers a rich CRM with marketing automation, dashboards, custom websites and more. There are many features and it ends up being more than most can deal with. My use includes supervising the sales process, creating and refining the sales funnel through emails and calls, managing a database of over 6,000 customers/prospects and more. It does it all very well and when it doesn't the support is ready to help.

Cons: It's expensive for smaller dealers, the email marketing could use an upgrade.

Overall: I've used Dealersocket for over 2 years and am a high-level user. Though it isn't perfect, it is by far the best option on the market for a feature rich Automotive CRM.